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It could be sending the wrong message to your intended audience.

By MediaStreet Staff Writers

An academic study has found that women wearing heavy makeup are less likely to be perceived as leaders. Of course, it depends on what you are selling and to whom. But if you want your model to portray leadership, then stay away from the make-up kit.

The research from Abertay University found that women wearing heavy makeup were less likely to be thought of as good leaders. The study was led by Dr Christopher Watkins of Abertay’s Division of Psychology, and published today in Perception journal. It revealed that the amount of makeup a woman is wearing can have a negative impact on perceptions of her leadership ability.

Study participants were asked to view a series of images featuring the same woman without cosmetics and with makeup applied for a “social night out”.

Computer software was used to manipulate the faces and the amount of makeup was also manipulated in the face images.

Each participant completed a face perception task where they judged sixteen face-pairs, indicating how much better a leader they felt their chosen face to be compared to the other face.

It was found that both men and women evaluated women more negatively as a leader if the image suggested she was wearing a lot of makeup.

Dr Watkins said, “This research follows previous work in this area, which suggests that wearing makeup enhances how dominant a woman looks. While the previous findings suggest that we are inclined to show some deference to a woman with a good looking face, our new research suggests that makeup does not enhance a woman’s dominance by benefitting how we evaluate her in a leadership role.”

The study was carried out by Abertay graduates Esther James and Shauny Jenkins and used a measurement scale common in face perception research, which calculates the first-impressions of the participant group as a whole, working out an average verdict.

Dr Watkins has carried out previous high-profile studies including work looking at how women remember the faces potential love rivals and the role of traits related to dominance in our choice of allies, colleagues and friends.

To view the full study click here.

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“What am I missing? What is the insight I’m not seeing that could make our content marketing strategy make sense?”

An attendee at the 2018 Social Media Strategies Summit conference in San Francisco made that comment. She works for a major non-profit organization. She’s trying to manage through three strategic expectations the senior management team and board have regarding a content marketing strategy:

  1. They want to keep everything on one Facebook page.
  2. They have two important audiences that are each interested in different types of content.
  3. She can’t change either of the first two strategic expectations.

She’s beating herself up for her inability to find an amazing branding strategy insight. The one that would allow her to get around the contradictions posed by her senior management team’s decidedly non-social-first content marketing strategy expectations.

 

As we discussed her organization’s situation, I suggested various ways to target content to the two audiences based on what they are interested in hearing about from the organization. While the ideas were sound strategically, each one directly challenged the expectations in a way she was certain she couldn’t do.

After a few minutes, I assured her that she isn’t missing any big branding strategy insight.

The problem is the management team’s decisions about the content marketing strategy. Their stipulations are all about brand-first, not social-first, content.

She told her management team that she would return from the conference and write the organization’s social media strategy. She didn’t see that happening without the big insight.

I suggested she instead focus on creating a strategic conversation with her management team. Her first step is to address what they want to achieve as an organization with their two audiences. She can then start suggesting how social media contributes to realizing those business objectives. The more they want to push a brand-first content strategy, the less wedging in a few social-first content marketing tactics will successfully fix things.

Maybe THAT is the insight she was seeking: you can’t pursue the smart thing (a social-first content marketing strategy) when management’s every strategic expectation runs counter to doing so.

Not a great situation. As least now, though, she has a pathway to attempt to help them work their way out of it! – Mike Brown

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Sourced from Brainzooming

Facebook is now the most popular places that advertisers are putting their video ads, even beating YouTube.

By MediaStreet Staff Writers

Top marketers know that digital video is one of the most powerful tools to increase consumer engagement and brand loyalty. In fact, according to a new study from Clinch, brand marketers are ramping up their production of digital videos with an emphasis on creating campaigns specifically for Facebook and YouTube.

The study found that 78 percent of marketers plan to increase their production of video ads in 2018, while only 43 percent of marketers plan to increase their production of static banner ads this year.

Social is Video

When it comes to digital video campaigns, Facebook reigns supreme, representing 46 percent of all video ads produced. When adding Facebook-owned Instagram into the mix, this number leaps to 74 percent. YouTube comes in a close second at 41 percent.

Says Oz Etzioni, CEO of Clinch, “It’s no secret that Facebook and YouTube dominate the digital media landscape and we don’t expect this to slow down, particularly with the Facebook algorithm change which requires brands to pay in order to be seen. In 2018 brands will increase spend and leverage the rich data that these platforms provide. However, the data and platform are just two pieces of the puzzle. Creative is the critical third piece. If brands aren’t uniquely tailoring their creative specifically for each platform and by audience, opportunities will be missed and ROI will be lowered.”

Nearly three quarters of marketers are adopting online video from their TV commercials. 44 percent indicated that they don’t shorten commercials for each platform’s suggested length. While TV ads remain a critical source of video content, the user experience of each social platform is very different than traditional TV. For example, TV ads are 15 to 30 seconds long but Facebook and YouTube recommend six-second videos.

Etzioni continued, “We were really surprised to learn that marketers were taking a one size fits all approach to video. In 2018, marketers will awaken to the fact that investment in creative will increase ROI and personalisation at scale, and will become the norm for digital video as it has become for static ads.”

Defining Social Personalisation

While 50 percent of respondents say they personalise their video campaigns, brands can be doing a lot more. Those that are personalising their creatives based on data are seeing big results. Nearly 90 percent of respondents who have customised Facebook or YouTube video ads reported seeing benefits. Furthermore, 70 percent of those who customise said that they have seen improvements in their key performance indicators (KPIs).

According to Etzioni, in the next few months, the definition of personalisation will change. “Rather than creating a handful of versions – one for men, one for women, one for the East Coast and one for the West Coast, we expect brands to be using data insights to personalise at scale. This means hundreds if not thousands of versions of videos where the message and creative is tailored to their specific needs and interests. This will create a more meaningful experience for the consumer and transform video campaigns from simply brand awareness to direct response opportunities,”

The full report, “How Leading Brand Marketers are Using Personalised Video to Drive Sales,” is available for download here.

 

 

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According to scientists, mobile device habits stem from a healthy human need to socialise, which is rooted in evolution.

By MediaStreet Staff Writers

A new study of dysfunctional use of smart technology finds that the most addictive smartphone functions all share a common theme: they tap into the human desire to connect with other people. The findings, published in Frontiers in Psychology, suggest that smartphone addiction could be hyper-social, not anti-social.

“There is a lot of panic surrounding this topic,” says Professor Samuel Veissière, from the Department of Psychiatry at McGill University, Canada. “We’re trying to offer some good news and show that it is our desire for human interaction that is addictive – and there are fairly simple solutions to deal with this.”

We all know people who, seemingly incapable of living without the bright screen of their phone for more than a few minutes, are constantly texting and checking out what friends are up to on social media.

These are examples of what many consider to be the antisocial behaviour brought on by smartphone addiction, a phenomenon that has garnered media attention in the past few months and led investors and consumers to demand that tech giants address this problem.

But what if we were looking at things the wrong way? Could smartphone addiction be hyper-social, not anti-social?

Professor Veissière, a cognitive anthropologist who studies the evolution of cognition and culture, explains that the desire to watch and monitor others – but also to be seen and monitored by others – runs deep in our evolutionary past. Humans evolved to be a uniquely social species and require constant input from others to seek a guide for culturally appropriate behaviour. This is also a way for them to find meaning, goals, and a sense of identity.

Together with Moriah Stendel, also from McGill’s Department of Psychiatry, Professor Veissière reviewed current literature on dysfunctional use of smart technology through an evolutionary lens. The researchers found that the most addictive smartphone functions all shared a common theme: they tap into the human desire to connect with other people.

Healthy urges can become unhealthy addictions

While smartphones harness a normal and healthy need for sociality, Professor Veissière agrees that the pace and scale of hyper-connectivity pushes the brain’s reward system to run on overdrive, which can lead to unhealthy addictions.

“In post-industrial environments where foods are abundant and readily available, our cravings for fat and sugar sculpted by distant evolutionary pressures can easily go into insatiable overdrive and lead to obesity, diabetes, and heart disease. The pro-social needs and rewards of smartphone use as a means to connect can similarly be hijacked to produce a manic theatre of hyper-social monitoring,” the authors write in their paper.

Turning off push notifications and setting up appropriate times to check your phone can go a long way to regain control over smartphone addiction. Research suggests that workplace policies “that prohibit evening and weekend emails” are also important.

“Rather than start regulating the tech companies or the use of these devices, we need to start having a conversation about the appropriate way to use smartphones,” concludes Professor Veissière.

 

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Boots No7 has launched an interactive “digital education platform” for its skincare products after finding women were baffled by the array on offer.

Dubbed ‘Face Study’, the online hub displays a real human face (which was filed in 4K resolution) with no make-up and no re-touching, to help women understand the signs of skin ageing. Users can zoom and scroll across the face to learn about specific problem areas and what causes ageing, as well as suggestions of products which can help.

It was created for No7 by creative agency Studio of Art & Commerce, which was simply briefed to “to help target our customer at a deeper level than a TV ad could.”

Speaking to The Drum, Kristy McCready, global director of content and engagement at Walgreens Boots Alliance, said the brand initially considered creating a website it could populate with content but quickly ditched the idea in favour of something more interactive.

“There was something inherently more fascinating about the face. [Women] want to see how products look on a face like theirs and that led us to Face Study. It really allows you to get close to the effects of aging on the skin in a way that editorial content couldn’t.”

It took over 18 months of developing the idea for the Face Study to materialise and McCready said early testing with women in the 35 to 55 age bracket (its core demographic) has been encouraging. It also led to a tweak in the platform, with No7 adding a short questionnaire on users’ skin issues to make the advice more personal.

“The feedback was universally positive. They loved the realness of it and the fact there was no retouching or airbrushing and that they could genuinely see the effects of aging on the skin. It gave a level of authenticity they responded to and [gave] us real confidence in using this digital platform to help them understand ageing,” she explained.

“It’s a hugely exciting departure [from our usual digital activity]. We have a big retail footprint, with a number of advisors who are great at educating at the point of sale. But people’s [shopping habits] are changing and we need to respond to it. This is as close to an online experience of in-store advisors as we’ve ever got.”

To get people using the platform, No7 has hired Red Consultancy to devise a PR strategy predominantly focused on engaging with bloggers and influencers, while in-store staff will also use it as part of their consultation with customers.

Boots recently explained to The Drum how women are playing a bigger role in not only the development of its skincare products, but how they are brought to market and promoted.

Last year it launched its first own-brand skincare range in over two-decades to rave reviews after three years working with a group of women – originally found to simply participate in market research – to design the entire marketing strategy.

Studio of Art & Commerce also worked on that project. Its founder, Heide Cohu, , described this latest brief as “a huge task”.

“We did this by working directly with leading skincare scientists and bringing to life the incredible science of both how the skin ages and how No7 Age Defying products work,” she said of the process.

“It is an informative and simple, yet interactive and immersive digital platform, enabling women to tailor the journey according to their needs and find a personalised solution that’s right for them.”

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Sourced from THEDRUM

Consumers believe a product is more effective when images of the product and its desired outcome are placed closer together in advertisements, according to a study in the Journal of Consumer Research.

By MediaStreet Staff Writers

“Merely changing the spatial proximity between the image of a product and its desired effect in an advertisement influences judgment of product effectiveness. Consumers tend to judge the product to be more effective when the two images are closer versus farther apart,” write authors Boyoun Chae (University of British Columbia), Xiuping Li (National University of Singapore), and Rui (Juliet) Zhu (University of British Columbia).

Advertising done right: The “problem” (wrinkles) and the solution (Wrinkle cream effectiveness) in very close proximity.

Many advertisements promoting the effectiveness of a product show both a product image (anti-wrinkle cream) and an image of the promised results (a face without wrinkles). Objectively, the distance between the two images should not affect how consumers judge the product’s quality.

This advertisement is done so well, the text about the product’s effectiveness is actually touching the face of the model.

In a series of studies, consumers were asked to judge the effectiveness of a variety of products promising specific results (acne cream, pain reliever, nasal allergy spray, bug spray, fabric softener). Consumers tended to assume a product was more effective when its image was placed closer to that of its promised effect. The proximity of the images was more influential when consumers were less knowledgeable about a product category or when the results were expected sooner rather than later.

Here we see there is some distance between the product (a razor that gives a perfect shave) and the outcome (Mourinho’s perfectly shaven face).

Companies should understand the subtle effect that spatial proximity between images has on consumer judgment of product effectiveness. When companies want to promote the immediate effects of their products, images of the product and its desired effect should be put closer to each other in an advertisement.

“The spatial proximity between visual representations of cause and effect in an advertisement can influence consumer judgments of product effectiveness. The closer the distance between an image of a product (an acne treatment) and that of its potential effect (a smooth face), the more effective consumers will judge the product to be,” the authors conclude.

 

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It’s all about the reviews, so make sure yours are good.

By MediaStreet Staff Writers

More than three quarters of travellers use review sites such as Yelp and Trip Advisor to conduct research prior to booking services.

This is according to a survey conducted by The GO Group, an international ground transportation provider.

Travel GIF by Evan Hilton - Find & Share on GIPHY

The respondents were asked about site usage for accommodations, activities, events and ground transportation.

When asked about use of sites for hotels and other accommodations, 13% of respondents said they always check sites; 31% said they do so frequently, 34% said sometimes and 22% said never.

Fifteen percent said they always check sites for reviews about tours and activities; 25% and 34% said they do so frequently and sometimes, respectively. The results for checking on attractions and venues were similar were about the same.

Fewer people use review sites for ground transportation. Only 10% percent said always they did so; 23% said frequently and 40% replied sometimes.

The survey also asked how many people post on review sites. Just three percent said they always posted on the sites, nine percent do so frequently; 40% post sometimes and 26 % responded they have never posted on a review site.

“In addition to or even in lieu of obtaining information and referrals from close friends and family, more people are opting to use content generated by strangers as a guide for booking travel experiences, says John McCarthy, president, GO Group. “As reliance on online review sites continues to grow, it behooves all of us in the travel-related industries industry to regularly review and respond to posts, and monitor them for potential customer services issues.”

Angry Always Sunny GIF by It's Always Sunny in Philadelphia - Find & Share on GIPHY

The GO Group LLC is the nation’s largest airport transportation provider, offering shared rides, private vehicles, sedans, charters and tours, serving some 90 airports in North America, Mexico, the Caribbean and Europe and transporting more than 13 million passengers per year.

This study shows just how much babysitting and care you need to put into your online reviews. Like you don’t already have enough to do!

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Nearly 90% of retail marketers will increase marketing spend this year.

By MediaStreet Staff Writers

RetailMeNot has released result of a study showing how retail marketers will expand their content, use their marketing spend and what they are planning in 2018 to better engage and convert consumers.

This year, 9 in 10 retailers will increase marketing spend, and marketers will spread their increased budget almost evenly among marketing channels such as social, mobile, brand and display. This move reflects the need to ensure that every customer is receiving information in the channel of their choice. Interestingly, 93% of mid-sized retailers (between US$500 million and US$1 billion in annual revenue) are increasing their budget compared to 86% of large retailers (more than $1 billion in annual revenue) indicating an increase.

“Retail marketers are no longer thinking in channel silos. They are approaching commerce holistically with an understanding that consumers are channel-agnostic,” said Marissa Tarleton, CMO, RetailMeNot. “Delivering an experience that meets the consumer in the moment across the shopping journey will be the pathway to success for brands.”

Tackling New Trends and Challenges

While trends like virtual reality are still an exciting frontier, most retail marketers have their sights set on more realistic forward-looking trends. More than half of retail marketers surveyed believe improving mobile web checkout capabilities (52%) and offering exclusive promotions for mobile app users (51%) will positively affect sales growth in 2018. Additionally, voice-assisted shopping is an area that 39% of retail marketers plan to implement, with many retailers hoping to capitalise on increased use of smart home systems and smart speakers.

About 50% of retailers indicated they will use multi-touch attribution in order to better monitor the quality of traffic from their advertising investments. Further, retailers will become more bullish on advertising fraud as they look to ensure that their marketing is reaching the highest quality audience. More than 6 in 10 retail marketers (63%) will increase their direct media buying in 2018 in order to better monitor the quality of their traffic from advertising investments.

Holistic Approach to Increasing Sales

Retail marketers are wisely embracing mobile as a conduit for sales both on the phone and in physical retail stores. Based on our survey, retail marketers believe mobile is the key priority for positively affecting sales growth, and 72% will use mobile marketing to drive in-store sales. Further, 82% will rely on mobile marketing to drive in-app sales.

As marketers look to increase revenue in the coming year, their team structures and channel approaches will evolve to become more cross-functional. In fact, 50% of retail marketers say that their mobile marketing team falls under digital marketing within their organisation, up from 41% in 2016.

Finally, promotions continue to be top-of-mind for driving sales. Most retailers (76%) plan to increase the amount of promotions they are offering in 2018, and 86% will partner with websites and apps that focus on deals, cash back and loyalty programs.

“The convergence between physical and digital shopping will blend even further this year,” said Tarleton. “As retail shifts continue, delivering seamless shopping experiences—be it in-store or online—are critical to success.”

RetailMeNot is a savings destination connecting consumers with retailers, restaurants and brands, both online and in-store. The company enables consumers across the globe to find hundreds of thousands of offers to save money while they shop or dine out.

 

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Abbie Oguntade, the vice-president of UK and Northern Europe for dating giant Match.com, has said brands already “respectful” in the way they handle consumer data shouldn’t be fazed by the impending General Data Protection Regulation (GDPR) laws.

Recent studies have suggested that as many as 60% of European businesses aren’t prepared for the legislation, which comes into force on 25 May. And where brands like Lloyds have overhauled their entire digital marketing strategies, Oguntade believes that data-driven businesses like Match won’t face much of an undertaking.

Though agreeing that there are likely to be “teething problems” as marketers grapple with how to incentivise consumers to share data without compromising user experiences, Oguntade said: “Companies have always had an obligation to protect consumers and to respect the use of their data,” adding that it was then only right that any changes required as a result of GDPR were implemented.

“If you’re a company that is respectful of that then it shouldn’t be too difficult to get around it,” continued Oguntade.

But there is evidence to the contrary. The hack of distinct affair-enabling app Ashley Maddison cost the company $11m in fines after the data of up to 37 million users was leaked.

In some cases, dating services (much like social networks) know more about consumers and their behaviour than users do themselves. These platforms have access to personal and potentially sensitive data, voluntarily offered up by users.

A recent investigation by The Guardian into how much data Match’s sister company Tinder holds on subscribers, illuminated the lack of user awareness around how this information is stored and used. The journalist who requested her dataset from the company as part of the report was sent back an 800-page opus containing everything from her Facebook likes and every single ‘match’ she’d scored on the service. A data scientist described the contents as “horrifying but not surprising.”

But the assurance of security is the lifeblood of dating and personals sites.

So, come May it’s likely that a spotlight will be shone on Match and its competitors to see exactly how they are handling GDPR, and responding to any related data requests.

Oguntade iterated that tenets of the directive like data protection and consent are already a highly important part of Match’s business. While she acknowledged that the dating giant is “hugely aware” of the implications of the EU rules, she was clear that this doesn’t mean it hasn’t committed significant resource to ensure it’s on the right side of the law come May.

“We have a hefty and experienced team, that have been working hard on it to make sure our policies and programmes will be compliant with the new standards,” she noted.

“While it’s something we’re ensuring we’re absolutely on point with, I have to be honest and say it’s not a huge undertaking because we have always taken the privacy stuff seriously and I genuinely mean that.

Match, part of the same group as OK Cupid and Plenty of Fish among other dating brands, is having its GDPR efforts spearheaded by its global privacy director Idriss Kechida, and has also enlisted the business leaders of each region to get involved in strategy meetings and to help implement plans.

This GDPR team includes a dedicated data privacy lawyer who works across Match’s global markets – including those outwith the EU who will also be affected by the directive.

In addition to this, Match has conducted interviews with any departments which “touch data” to ensure that there’s full awareness on the EU’s regulations and what they entail.

In Oguntade’s words, the company will be “ready to roll” by the time GDPR is implemented in the spring.

However, it’s clear that while it is prepared, the brand isn’t getting complacent in the face of fines for non-compliance. As per GDPR guidelines these could clock in at $20m (£18m) a pop or 4% of annual turnover; which for Match Group as a whole would be a $44m slice of the $1.1bn yearly revenues it recorded in 2016.

Feature Image: Recent studies have suggested that as many as 60% of European businesses are underprepared for GDPR

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Sourced from THEDRUM

Social media preferences differ by generation, but most users spend their time consuming – not creating – content on social media apps.

More than half of millennials (53%) say they check Snapchat daily, which is three times more than Generation Xers (18%) and eight times more than baby boomers (7%), according to new data from The Manifest.

Baby boomers prefer Facebook over Snapchat, and they check Facebook more than millennials. More than 9 out of 10 of baby boomers (93%) open the Facebook app at least once a day, compared to 85% of millennials.

The findings indicate that preferences for certain social media apps differ by age group. However, Facebook’s overall dominance – with nearly 90% of all social media app users saying they check it at least once a day – demonstrates how Facebook made its platform appealing to a variety of users.

“Facebook invested considerable resources over the last 10 plus years in making an experience where everyone can find value in the platform,” said Josh Krakauer, founder and CEO of Sculpt, a social media marketing agency.

In contrast, Snapchat’s emphasis on short-lived content and the camera as a communication tool attracts younger users, and millennials in particular, who want a more personalised and unfiltered social media experience.

Snapchat appeals to younger generations who are used to getting the specific information they want, when they want it. Older social media app users may be more comfortable consuming content television-style, where what you see and when you see it is partially decided for you.

“As Facebook has catered to everyone in the world, Snapchat has doubled down as being a place that still feels raw, unfiltered and personal,” Krakauer said.

What Are Smartphone Users Doing on Social Media Apps?

While users spend a lot of time on social media apps, they don’t often publish content. The largest percentage of respondents (36%) say they most commonly use the “like” or “favourite” features on social media apps.

This finding correlates to the “90-9-1” rule of internet content, say experts. “[The rule] says that 90% of the time we just consume content, 9% of the time we interact with content, and only 1% of the time we actually share something,” said Sheana Ahlqvist, lead UX researcher at PhD Insights, a user research agency.

Simply liking or favouriting content on social media is a relatively seamless behaviour, requiring little motivation. The easier an online action is, the more likely a user is to complete it.

“The liking and favouriting is like saying ‘bless you,'” said Alex Levin, co-founder of L+R, a Brooklyn-based creative agency. “You can do it in an action that isn’t offensive.”

In addition to exploring app user behaviour, the survey helps businesses interested in building an app learn from the success of social media apps.

 

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