HOW YOU’LL MAKE AN IMPACT AT JOBBIO:
As our Salesforce Administrator, you will join our growing Sales Operations team to assist in maintaining the enterprise-wide CRM implementation to ensure continued delivery of innovative, high-quality solutions.
You will report to and work closely with the Sales Operations and Enablement Manager by carrying out analysis, effectively and efficiently gathering project requirements, and research of process needs and available solutions.
You will ensure effective data usage, drive automation to increase productivity, and manage process integration across departments and business units as well as external systems in order to streamline the organisation’s analytics and reporting capability.
A DAY IN THE LIFE OF A SALESFORCE ADMINISTRATOR AT JOBBIO:
You’ll be reporting directly to the Sales Operations and Enablement Manager and be responsible for a wide range of tasks, including and not exclusively:
- Application design including creation of custom fields, views, reports, and dashboards
- Set-up and maintenance of User Roles
- Manage the Role Hierarchy, Field Level Security, and Profiles to allow for desired visibility
- Maintain Lead Assignment Rules and ensure that they are updated promptly upon change of territories and teams
- Building of custom workflows in an effort to automate various elements of the sales process
- Responsible for proactively maintaining overall data integrity of the system including ongoing duplicate consolidation
- Communicate with end users to analyze issues and assess needs to optimize business solutions
- Act as liaison to other internal teams to facilitate CRM integration with other systems
- Manage any upgrade releases and ensure product functionality is not impacted and continues to serve user needs
You have:
- Bachelor’s Degree (or higher) with 4+ years professional work experience
- 3+ years experience working with Salesforce.com, ideally with Salesforce Admin Certification
- Proven attention to detail, analytical thinking and problem solving skills
- You are comfortable with visual workflows and process builder.
- You are extremely organized and meticulous in Salesforce and understand best practices.
- Exceptional written, verbal and interpersonal skills
- Self-motivated with ability to work independently or in a team
- High level of integrity and professional values
- Computer savvy: solid command of MS Word, Excel and PowerPoint; Google Docs, Calendar, and Gmail on Mac and ability to learn new systems quickly
