Buyer Intent and Predictive Analytics – Unified Through Data Science

When the concept of buyer intent was first introduced, the mathematics behind it were fairly basic. Practitioners would choose an available stream of web hits, then determine which accounts’ traffic indicated a propensity for interest in a category of product or service. Occasionally, a divide would normalize the account’s size, or a multiply would magnify a signal of poignance. But while the process was strong in data, it was weak in Data Science. It took time to be able to leverage true Data Science to account for a multi-stage buying journey and the massive quantity of buying intent signals available in today’s advanced buyer intent models.

Predictive Analytics, often misunderstood as an alternative to buyer intent, commonly had the exact opposite problem. While affording powerful logistical regression models based on any data that it could see, predictive analytics models suffered from near data blindness, as marketing departments struggled to feed anything more than CRM, website logs, and basic firmographic data to it. By definition, they could only predict what a prospect would do after they had entered the sales funnel, since little information prior to that point was available. Strong in Data Science; weak in data.

Today’s buyer intent analytics have come a long way. Stronger than ever in data, Best-in-Class solutions leverage sophisticated Data Science models that consider differential analysis to model the swings in buyer intent signals that naturally occur as a B2B buying committee progresses through meetings, proof-of-concepts, vendor sorting, and other stages of a buying journey. Logistical regressions optimize media mix models based upon advertising response rates by accounts showing buyer intent. Multifactor predictive models identify fraudulent ad responses that are then eliminated from buyer intent scores. And big data architectures bring cutting-edge machine learning and Natural Language Processing (NLP) algorithms to bear in identifying buyer intent signals.