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“What you end up having is lower quality.”

Two years after partnering with OpenAI to automate marketing and customer service jobs, financial tech startup Klarna says it’s longing for human connection again.

Once gunning to be OpenAI CEO Sam Altman’s “favourite guinea pig,” Klarna is now plotting a big recruitment drive after its AI customer service agents couldn’t quite hack it.

The buy-now-pay-later company had previously shredded its marketing contracts in 2023, followed by its customer service team in 2024, which it proudly began replacing with AI agents. Now, the company says it imagines an “Uber-type of setup” to fill their ranks, with gig workers logging in remotely to argue with customers from the comfort of their own homes.

“From a brand perspective, a company perspective, I just think it’s so critical that you are clear to your customer that there will be always a human if you want,” admitted Sebastian Siemiatkowski, the Swedish fintech’s CEO.

That’s a pretty big shift from his comments in December of 2024, when he told Bloomberg he was “of the opinion that AI can already do all of the jobs that we, as humans, do.” A year before that, Klarna had stopped hiring humans altogether, reducing its workforce by 22 percent.

A few months after freezing new hires, Klarna bragged that it saved $10 million on marketing costs by outsourcing tasks like translation, art production, and data analysis to generative AI. It likewise claimed that its automated customer service agents could do the work of “700 full-time agents.”

So why the sudden about-face? As it turns out, leaving your already-frustrated customers to deal with a slop-spinning algorithm isn’t exactly best practice.

As Siemiatkowski told Bloomberg, “cost unfortunately seems to have been a too predominant evaluation factor when organizing this, what you end up having is lower quality.”

Klarna isn’t alone. Though executives in every industry, from news media to fast food, seem to think AI is ready for the hot seat — an attitude that’s more grounded in investor relations than an honest assessment of the tech — there are growing signs that robot chickens are coming home to roost.

In January of last year, a survey of over 1,400 business executives found that 66 percent were “ambivalent or outright dissatisfied with their organization’s progress on AI and GenAI so far.” The top issue corporate bosses cited was AI’s “lack of talent and skills.”

It’s a problem that evidently hasn’t improved over the year. Another survey recently found that over 55 percent of UK business leaders who rushed to replace jobs with AI now regret their decision.

It’s not hard to see why. An experiment carried out by researchers at Carnegie Mellon University stuffed a fake software company full of AI employees, and their performance was laughably bad — the best AI worker finished just 24 percent of the tasks assigned to it.

When it comes to the question of whether AI will take jobs, there seem to be as many answers as there are CEOs excited to save a buck.

There are grey areas, to be sure — AI is certainly helping corporations speed up low-wage outsourcing, and the tech is having a verifiable effect on labour market volatility — just don’t count on CEOs to have much patience as AI starts to chomp at their bottom line.

Feature Image Credit: Getty / Futurism

By Joe Wilkins

Sourced from Futurism

Sourced from FingerLakes1.com

Email marketing is an incredibly effective channel for businesses to leverage to reach their audiences. Although this can confuse beginners, picking the correct tool dramatically simplifies the process. This guide looks at some of the best email marketing tools for beginners.

What Is Email Marketing?

While there is a range of tools, it is vital to understand email marketing first. This includes broadcasting emails to a specific group of recipients to sell products or services, communicate with customers, or provide information. However, the profitability of these campaigns must depend heavily on selecting tools, such as email marketing tools, that best fit your goals and skills.

Choosing the Right Tool

Numerous factors must be considered when choosing an email marketing tool, such as ease of use, price, functionality, and customer support. For beginners, opting for tools with an easy-to-use interface, affordable pricing plans, and fundamental features such as templates, automation, and analytics is better.

User-Friendly Interfaces

If you, like many others, are just beginning your A/B testing journey, an intuitive tool can help you save lots of time and possible frustration. Search for services that feature drag-and-drop editors that allow you to easily create visually appealing emails. These interfaces typically require zero coding knowledge, with users focusing more on content than technicalities.

Affordable Plans

For newbies, money probably plays a big role. If your mailing list is relatively small, you can get away with using an email marketing service with free or low-cost plans! Such plans typically offer limited features best suited for a beginner’s use and are also cost-effective.

Must-have Functions

Although beginners may not require all the advanced functionalities, a few features are a must for effective email marketing. For example, automation features enable users to program emails, sending them at a particular time or in response to any number of triggers. Analytics tools help track the open rate, click-through, and similar metrics that help refine the strategy.

Importance of Customer Support

Responsive customer service makes a difference, even more so if you are an absolute beginner and may run into roadblocks. Support availability also makes a huge difference. Choose a platform that will provide all the expected help through live chat, email, and help centres with thorough answers. The learning curve can be a lot easier when responsive support is considered.

Common Beginner Tools

Multiple email marketing tools exist for beginners, with a good balance between feature-rich and straightforward functionality.

All-in-One Marketing Tool

A few of the tools are widely recognized for their broad applicability, providing various tools catering to personal and business requirements. They typically offer templated designs, low-code automation, and some level of analysis. They also usually provide scalable plans so users can upgrade as their lists grow in subscribers.

Strong Community Support

Another standard option is to choose platforms with well-developed community support. These tools usually have active forums or user groups, which can be invaluable networks for beginners to share experiences and ask questions. They offer a comforting sense of community, solidarity, actionable advice, and encouragement.

Tools With Seamless Integrations

Beginners also need to consider integration features. Specific tools could have great integration features with other platforms, like social media or e-commerce sites. This allows users to reduce the hustle by managing all their marketing facets from one dashboard.

How to Take Advantage of Email Marketing

After selecting the right tool, you must consider how to create effective campaigns. Here are tips for beginners who want to get the most out of their email marketing.

Crafting Engaging Content

When it comes to email marketing, content is king. Newbies should start with messages that the audience will respond to. By making recipients feel appreciated, you can engage them much more since you offer a personalized experience. One way of doing this is to segment your audience based on their interests to serve them highly relevant content.

Testing and Optimization

For example, testing different subject lines or your call-to-action button in an email can be very informative. Users can use A/B testing to compare different versions and determine their performance. That means that more optimization, analysis, and correction are needed continuously.

Building a Subscriber List

A robust list of subscribers is the bedrock of efficient email marketing! Motivate website users to enlist by providing clear call-to-action buttons and great sign-up offers. A simple sign-up process with proper consent and trust is essential.

Conclusion

Choosing the right tool is the first step towards success for beginners in email marketing. First-timers can assess ease of use, budget-friendliness, and core features before settling on a platform that suits them best. Campaigns don’t have to be hard; an easy-to-use tool can make it rewarding. Whether for content creation, testing, or list building, the opportunity to dive into email marketing is massive.

Sourced from FingerLakes1.com

By Jodie Cook,

Your LinkedIn feed says a lot about who you are. Most people’s feeds look identical. Creator after creator sharing the same structures, posting the same types of carousel, tweeting the same quotes. When everyone follows a template, no one stands out.

The most trusted voices on LinkedIn don’t rely on hooks and formulas to build their presence. They stand out by being real humans sharing actual experiences.

I quadrupled my LinkedIn following in 2024 from 7k to 30k with consistent action and a commitment to authenticity. My AI for Coaches newsletter hit 8,000 subscribers in under three months without promotion. The growth happened because I shared real stories, honest opinions, and actual results. No formula could have created that level of trust.

Real trust comes from dropping the mask

The creators building real influence share their genuine experiences and original perspectives instead of following formulaic approaches. Here’s how to join them.

Share your actual journey

Top creators document their path as it happens. They talk about clients they’ve helped, projects they’ve launched, and failures they’ve encountered. They let you see behind the scenes to understand how they work and what they believe. This builds genuine connection with their audience. Your real experiences solving problems for clients prove your expertise without you claiming it.

Show exactly what went wrong, the methods you used to fix it, and specific results that followed. Your audience will see themselves in these stories and trust that you can help them too. Never exaggerate results or make claims you can’t back up. The messy reality of building something valuable creates stronger bonds than polished perfection ever could.

Call out industry nonsense

The most trusted voices aren’t afraid to challenge conventional wisdom. They spot trends that don’t work and call them out directly. This honesty signals confidence and establishes them as independent thinkers who care more about truth than being liked. Take a stand against practices that waste people’s time or money.

Share what you’ve learned about approaches that sound good but deliver poor results. Your audience will appreciate your willingness to protect them from common pitfalls. They’ll see you as someone who puts their interests first, building trust that leads to real engagement. Growing your personal brand proves you can focus on serving over selling.

Write in your natural voice

People trust what feels authentic. The best creators write exactly how they speak. They don’t use templated language, corporate jargon, or unnecessarily complicated terms. You can tell a human wrote their posts because they sound like actual conversations. Record yourself explaining a concept to a friend, then transcribe it.

Notice the words you naturally use, how you structure your thoughts, and the examples that come to mind. This becomes the foundation of your authentic writing style. Keep sentences short. Skip fancy words. Make your point clearly and move on. Your audience will connect with content that sounds exactly like you.

Post consistently without fear

Building trust requires showing up regularly. The best creators maintain consistency without obsessing over perfection. They commit to sharing what they know, even when they worry it might not resonate. This courage builds a following that appreciates their reliability. According to LinkedIn, businesses that post weekly see twice the engagement of those that post randomly. Make your plan.

Schedule time in your calendar for creating and sharing content. Treat this as a non-negotiable business activity, not something you’ll do only if you feel inspired. Consistency means creating a reliable presence your audience can count on. When you show up regularly with memorable insights, your followers learn to look for your content.

Build direct connections

Top creators treat comments as conversations, not vanity metrics. They respond thoughtfully to people who engage with their content. They ask questions. They continue discussions. This attention turns casual readers into loyal fans who feel personally connected. When someone comments on your post, respond with something meaningful.

Ask a follow-up question about their experience. Share additional resources related to their situation. Take the conversation to direct messages if appropriate. These one-to-one interactions build stronger relationships than any perfectly optimized post could achieve. Turn comments on your LinkedIn posts into brand new clients with authentic engagement.

Your authenticity becomes your advantage

Stop worrying about what your posts should look like and start sharing what you actually believe. Trust comes from consistency and truth, not tricks and templates. Share stories only you could tell. Describe failures and successes with equal honesty. Take stances that matter to you, even if they aren’t popular. Attract the right people, building a network based on genuine connection rather than algorithm manipulation.

When you show up as yourself, you stand out and attract opportunities you never thought possible. Give your audience something real.

Feature Image Credit: Getty

By Jodie Cook,

Find Jodie Cook on LinkedIn. Visit Jodie’s website.

Sourced from Forbes

By Todd Spangler

A frustrated Jamie Lee Curtis went straight to the top at Meta seeking to have the company remove an AI-generated commercial that featured her likeness for “some bullshit that I didn’t authorize, agree to or endorse.” Shortly after she posted her appeal on Instagram to Meta CEO Mark Zuckerberg, a company rep said it had removed the fake ads.

“It’s come to this @zuck,” Curtis wrote in a the Instagram post Monday, tagging the Meta chief. “Hi. We have never met. My name is Jamie Lee Curtis and I have gone through every proper channel to ask you and your team to take down this totally AI fake commercial for some bullshit that I didn’t authorize, agree to or endorse.”

Curtis, who has 6.1 million Instagram followers, soundtracked her post with Aretha Franklin’s “Integrity,” from the singer’s album “Who’s Zoomin’ Who?”

Meta spokesman Andy Stone said in an email to Variety that the ads in question violated the company’s policies “and have been removed.”

In the Instagram post, Curtis did not identify the fake AI-generated ad, but said it used footage from an interview she gave to MSNBC host Stephanie Ruhle about the devastating wildfires in Los Angeles area earlier this year.

“If I have a brand, besides being an actor and author and advocate, it is that I am known for telling the truth and saying it like it is and for having integrity and this (MIS)use of my images (taken from an interview I did with @stephruhle during the fires) with new, fake words put in my mouth, diminishes my opportunities to actually speak my truth,” the actor-producer-director wrote.

Over the years, Curtis has appeared as a paid spokesperson for Activia yogurt, L’eggs pantyhose and Hertz.

Curtis concluded in her post addressed to Zuckerberg, “I’ve been told that if I ask you directly, maybe you will encourage your team to police it and remove it. I long ago deleted Twitter, so this is the only way I can think of reaching you. Thank you in advance, JLC.”

Last November, Curtis announced that she had deactivated her account on X/Twitter, which is owned by tech mogul Elon Musk, offering the Serenity Prayer by way of comment: “God, grant me the serenity to accept the things I cannot change. Courage to change the things I can. And the wisdom to know the difference.”

Curtis, 66, has starred in films including the “Halloween” horror franchise, “True Lies” and “Everything Everywhere All at Once,” for which she won a best supporting actress Oscar. She co-stars with Lindsay Lohan in Disney’s “Freakier Friday,” a sequel to the duo’s 2003 comedy due to hit theatres Aug. 8, 2025.

Here is Curtis’ open letter to Zuckerberg:

Feature Image Credit: Getty Images

By Todd Spangler

Sourced from Variety

By ,

People aren’t friending each other as much on Facebook these days. The iPhone might not feel necessary in a decade. And Google searches on one of the world’s most popular smartphones are declining.

Those were some of the unusually frank admissions from two separate antitrust trials against Meta and Google. It was a rare acknowledgement from tech leaders that the once-cutting edge products their companies were founded on could someday lose their relevance.

Silicon Valley prides itself on innovation, change and a constant quest to find “the next big thing.” The race for relevance is a constant one.

Still, the admissions underscore the mounting pressure tech giants face amid new threats from artificial intelligence and new social media apps – and how quickly any product can get left behind.

Apple did not respond to CNN’s request for comment. A Google spokesperson pointed to the company’s public statements, while a Meta spokesperson directed CNN to specific responses from CEO Mark Zuckerberg’s courtroom testimony.

The three tech giants helped shape the modern web over the last two decades.

Google’s search engine triumphed in the late 1990s and early 2000s due to its system of ranking results by relevance and importance rather than sorting them by topic.

And Meta, Facebook’s parent company, is largely responsible for turning social platforms into an addictive feed of likes, comments and other interactions.

Fuelling both of those trends was the smartphone, allowing users to access these services from almost anywhere, which Apple set the stage for with the first iPhone in 2007.

The success of those products catapulted Apple, Google and Meta to mega-valuations. But during courtroom testimony, executives indicated consumers are losing interest in some of the very tasks Facebook and Google were initially built for.

Eddy Cue, Apple’s senior vice president of services, revealed last week that Google search queries on its devices decreased for the first time last month, according to Bloomberg. The comments came during his testimony in the Justice Department’s antitrust trial against Google. (Google pays Apple to be the default search engine in the iPhone maker’s Safari browser.)

It’s another sign that consumers may be shifting to AI chatbots to fulfil some of the duties of a traditional search engine. Market research firm Gartner estimated last year that search engine volume would drop 25% by 2026 as consumers gravitate toward AI tools.

Google said in a statement on Wednesday that it continues “to see overall query growth in search,” and that includes “an increase in total queries coming from Apple’s devices and platforms.”

Meta, too, is seeing consumers shift away from its original use case: adding friends and sharing content.

“The amount that people are sharing with friends on Facebook, especially, has been declining,” Meta CEO Mark Zuckerberg said during an April trial for an antitrust lawsuit brought by the Federal Trade Commission. “Even the amount of new friends that people add … I think has been declining. But I don’t know the exact numbers.”

Instead, Zuckerberg said the company has seen a big boost in direct messages.

Zuckerberg’s comments come as research shows Facebook is falling behind other online platforms with younger crowds. A Pew Research Center report from December found that Facebook usage has dropped off over the last 10 years, with just 32% of teens saying they use what was previously Meta’s namesake social network. That compares to 71% in 2014 and 2015, although teens still use Instagram frequently.

Meta has aggressively shaped its apps to keep up with new trends. In 2013, Facebook failed to buy Snapchat, but about three years later it introduced its own alternative in Instagram Stories. Instagram’s short-form video feed, known as Reels, came to take on TikTok in 2020, and Zuckerberg said in his testimony that video content is where people are spending most of their time on Facebook these days.

Even the iPhone may be at risk of losing favour over the next decade, an Apple executive said.

“You may not need an iPhone 10 years from now, as crazy as it sounds,” Apple’s Cue said during his courtroom testimony in the Google trial, according to Bloomberg.

With 19% of global smartphone shipments in the first quarter of 2025, according to the International Data Corporation, Apple’s iPhone is the world’s second most popular smartphone brand.

But Apple, along with other tech behemoths, is determined to figure out what comes next.

And the answer could be smart glasses that use AI to analyse the world around you to execute tasks without reaching for your phone — a vision that Meta, Samsung and Google are already betting on. Zuckerberg said in his testimony that he believes consumers will eventually interact with content through “smart glasses and holograms,” removing the need to use a “glowing rectangle” to access digital platforms. Amazon’s head of devices and services Panos Panay also didn’t rule out the possibility of camera-equipped Alexa glasses similar to those offered by Meta in a February CNN interview.

Liza-Bart Carroll wears Meta Ray-Ban Smart Glasses during the Second Annual White House Correspondents' Weekend TGAIFriday Lunch hosted by The Washington AI Network at The House at 1229 on April 25 in Washington, DC.

Apple, too, believes the next step in computing will involve devices worn on the face, as evidenced by the $3,500 Vision Pro. That device, while niche, could be a precursor to the types of smart glasses Apple’s rivals are working on or currently selling.

At the same time, consumers aren’t upgrading their phones as frequently now that mobile devices no longer dramatically change each year.

For now, consumers will continue scrolling through Instagram and typing Google Search queries on their iPhones. And change is a good thing for corporate giants like these; it lets them show Wall Street there’s still room to grow while boosting their arguments to lawmakers that they face stiff competition.

What’s changing, though, is that the tech companies that ruled the early 2000s and 2010s may have to fight a bit harder to stay ahead of the curve.

Feature Image Credit: David Swanson/AFP/Getty Images

By ,

Sourced from CNN Business

By Ruth Gotian Ed.D., M.S.

Networking for introverts: Strategies to avoid the introvert hangover.

Key points

  • Networking isn’t transactional—it’s about building real, lasting relationships.
  • Prep in advance: know who’s attending and plan conversation starters.
  • Arrive early, bring a friend, and give yourself a time limit.

You’ve heard it before: “It’s not what you know—it’s who you know.” But what if just the idea of going out to meet more people feels draining, and you know it will likely end in an “introvert hangover”—that post-event crash from overstimulation? But you know you need to do it. LinkedIn just announced that 90% of hiring managers say referrals are critical for job placement. Now more than ever, networking and relationship-building need to be at the top of your to-do list.

But if the thought of making small talk and walking up to strangers makes you break out into a sweat, and after one evening of small talk, you crave solitude and a good book, you’re not alone. As Susan Cain describes in Quietintroverts often lose energy in group settings, making traditional networking events particularly draining.

Even if you are the type of person who has never met a stranger, talking to people you don’t know is hard, and can be completely depleting if you are more introverted. The good news? There are simple strategies to make it less stressful.

Change your outlook

When you enter a room, do you think to yourself, I need to find my new best friend or life partner? Probably not. If you walk into a room and think to yourself that you need to meet someone who can help you get a job, internship or land your next client, you are going about it all wrong.

That mindset treats networking as a transaction, when it’s really about planting seeds, building professional relationships, and seeing what you have in common with people so that they can know, like, and trust you. It’s not about what they can do for you, but more about what you have in common with them, or even better, how you can help them.

Networking starts at home

Before you go to an event, look at the invite or guest list and try to identify whom you might know. Reach out to them in advance with a quick message asking if they will be there and that you look forward to catching up with them.

Networking strategies to conserve your energy

There are several strategies you can implement to reduce anxiety and exhaustion during a social or networking gathering.

Arrive early. While you might want to arrive late because you’re thinking “I’d rather be anywhere else,” consider the strategy of arriving while the room is calm, quiet, and you can get one-on-one time with the host. You can also look for a quiet corner or room to retreat to when you need to recharge.

Don’t go alone. Walking into a crowded room is difficult for most people, so avoid the uncomfortable situation by arriving with a friend or colleague. Having just one familiar face creates a safety net—and they can introduce you to others.

Give yourself a time-limit. No one says you need to be there for the entire event. Decide how long you wish to be there, or who you want to talk to. When that is done, you are free to leave. There are no bonus points for staying until the end—sometimes, just being seen is enough.

Have “starter” and “closing” sentences. No one wants to talk about the weather, so having a surefire way to start and end a conversation is critical. Having some ways to kick off the conversation will remove the awkwardness. “I loved your presentation,” “Where did you get that latte?” or “Where did you fly in from?”—these are all great ways to kick things off. Need a list of great openers? Read my post on 9 Easy Ways to Start a Conversation With a Stranger.

Equally as important is to have a graceful way to conclude the conversation when you’ve had enough. “I have to call the babysitter” or “I’m going to grab a drink” are simple, graceful ways to close the loop.

When networking aligns with your energy, it shifts from draining small talk to meaningful connection. If you don’t think of networking as being transactional, do some preparatory work, give yourself time limits, and have some ways to kick off and close conversations, you’ll be well on your way to meeting new people in a way that energizes rather than depletes you.

Feature Image Credit: Andreea Avramescu/Unsplash

By Ruth Gotian Ed.D., M.S.

Ruth Gotian, Ed.D., is an associate professor of education at Weill Cornell Medicine and author of The Success Factor and Financial Times Guide to Mentoring.

Online:

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Sourced from Psychology Today

By Joseph Green

Find a wide range of free online courses on everything from ChatGPT to Copilot.

We all know by now that there is a small chance that AI is going to take over the world. We’re OK with it, because what exactly are we supposed to do to stop it?

The good news is that we should have a few years before we get to that point of no return. And in that time, we should do everything we can to make this technology work for us. We might as well squeeze what we can out of the technology before it becomes our master, right?

A wide range of online courses on AI can be found on Udemy. And better yet, some of the best examples can be taken for free. We’ve checked out everything on offer and lined up a selection of standout courses to get you started.

These are the best online AI courses you can take for free this month:

 

These free online courses don’t include certificates of completion or direct instructor messaging, but you still get unrestricted access to all the video content. You can learn at a pace that suits you, so there are no stressful deadlines.

 

Feature Image Credit: Pexels

By Joseph Green

Joseph Green is the Global Shopping Editor for Mashable. He covers VPNs, headphones, fitness gear, dating sites, streaming, and shopping events like Black Friday and Prime Day. Joseph is also Executive Editor of Mashable’s sister site, AskMen.

Sourced from Mashable

By Rachel Sterling

When you offer audiences innovative content, you encourage them to engage with your brand. Here are four suggestions for creating unique content that will capture and hold their attention.

Key Takeaways

Fresh ideas capture attention, and that’s especially true today. With more and more content from friends, family, businesses and influencers competing for your audience, it can be challenging to gain traction. How can brands succeed in an increasingly crowded landscape?

One answer is to strategically stand out with your content by expanding it to a wider variety of content forms. While traditional tactics like blogs, ebooks and articles are invaluable, they’re only the tip of the marketing iceberg. Diversifying your content helps you connect with different audience preferences and consumption habits, increasing your chances of leaving a lasting impression in a fast-scrolling world.

Read on to discover four unique content forms your brand can leverage to better engage audiences.

1. Interactive experiences

Digital experiences that immerse their audiences in sights, sounds and interactivity can go a long way toward increasing engagement and building loyalty. In a culture where humans value interaction, imbuing your content with interactivity is a fresh way to surprise and delight customers.

Empower users to make choices on your web pages or social media and make them feel as if they’re on a journey, with your brand as their guide. For instance, build an interactive game that illustrates a problem your product or service solves, and encourage users to share screenshots and videos documenting their time with these experiences. It’s not only interactive in the moment, but also allows that experience to live on as user-generated content.

Here are some other examples: a financial services company might build an interactive budgeting calculator, helping customers visualize their savings goals. A fitness brand could also develop a quiz that recommends personalized workout plans based on user input. These kinds of interactive experiences help differentiate your brand so your business is more likely to be top-of-mind to your customer.

2. Mobile-friendly videos

A staggering 98% of millennials and Gen Zers watch mobile videos every day. While videos might already be part of your content marketing strategy, it’s important to make sure they’re mobile-friendly. Old-school horizontal videos on Vimeo and YouTube may work on a laptop, but not in the phone-friendly vertical format that has made TikTok, Reels and Shorts so popular. As you’re making video content, plan for different versions that follow the aspect ratios and guidelines set forth by each channel.

You should also consider accessibility concerns, whether it’s a viewer who’s hearing impaired or simply in an environment that isn’t conducive to watching with the sound on. In either case, subtitles allow users to follow the video’s content. They’re a best practice that can help your video’s search rankings.

3. Descriptive domains

Have you ever thought of a great name for something, only to find out someone else had the same idea? These days, chances are your winning business or product name has already been claimed. For a while, the same was true when registering a website domain name, but fortunately, descriptive domains with keywords before and after the dot — software.company or boutique.hotel, for example — are now helping brands embrace creativity and individuality.

Domain extensions like .florist and .restaurant describe what your business offers, simplifying a customer’s search for anniversary flowers or a good meal. By threading keywords into your domain name, you can not only boost memorability but also potentially increase your site’s SEO ranking. Whether you’re creating a landing page for a new marketing campaign or building a mini portfolio website to add to your social media bio, a descriptive domain is perfect for showcasing innovative content forms and separating your brand from the crowd.

4. Time-limited content

Nothing inspires immediate customer engagement like a deadline. Polls, sweepstakes and limited-time offers communicate a sense of urgency to your customers. If they know they have only a few days, hours or even minutes to complete a task, they’re more likely to prioritize it instead of saving it for later, and potentially forgetting it.

Transparency is key here: Explicitly communicate up-front how long customers have to engage with the content so you don’t risk surprising or frustrating them later on. You may also want to deploy time-limited content sparingly so you don’t risk exhausting users or making something that should feel special seem more like an everyday occurrence.

Attract audiences to your brand with engaging content

With knowledge of a variety of content forms, you can start crafting a wider spectrum of tailored content to help build brand recognition, broadcast your organization’s strengths, and keep consumers engaged longer. By leveraging interactive experiences, descriptive domains and other memorable forms in your marketing strategy, you can position your brand for success.

Don’t be afraid to test new approaches and track what resonates with your audience. Engaging, original and creative content can spark meaningful connections, encourage shares, inspire action and foster long-term brand loyalty across every channel and touchpoint. That’s the power of unique content.

Entrepreneur Leadership Network® Contributor. Chief Marketing Officer. Rachel Sterling serves as Chief Marketing Officer for Identity Digital where she is focused on expanding impact and driving adoption of their top level domain portfolio. Prior to joining Identity Digital, Rachel held senior marketing positions at Instagram, Twitter and Google.

Sourced from Entrepreneur

BY ADAM WITTY

Authentic messaging and nurturing partnerships build long-term trust with customers in this distrustful age.

As a business leader, should you focus first on building personal trust with your consumers or on building your brand’s reputation?

Here’s the quick answer: People buy from people. And that means personal trust is the bedrock upon which your brand reputation is built and sustained—especially today when public trust in U.S. institutions and big business remains low. Having public trust in experts matters more than ever.

It helps your consumers—and your bottom line—when customers feel that you, the thoughtful entrepreneur, can relate to them and their needs. When we feel that someone understands us, we’re more likely to trust them. That trust comes from finding common ground—shared values, concerns, problems, goals, and experiences.

Data underscores the importance of building and sustaining brand trust in the digital era: About 40 percent of Americans will no longer use a brand they don’t trust. In comparison, four out of five millennials buy products and services from brands they trust.

Two ears, one mouth

Your potential customers want a leader who can empathize with them, which requires truly listening to them. The secret to building and measuring brand trust starts with something simple: demonstrating core qualities like listening more than speaking. That’s how someone building a business finds common ground—and creates a long-term relationship in the process.

Establishing common ground can be as simple as displaying your company values in customer-facing material such as proposal and email templates and your website, and “walking the walk” by holding 1:1 feedback sessions with clients. Leaders who actively listen to customer needs and concerns understand them and are better equipped to offer solutions. Brand communities reflect the common ground leaders and their companies have found with their customers.

The Greek philosopher Epictetus reminds us that we have two ears and one mouth for a reason. You should use them proportionately. Build a relationship focused on the needs of others rather than pushing your own needs, to lay the foundation for trust and reputation.

Conversely, not listening to your customers and instead making decisions in silos without input destroys that trust. Making decisions about what customers value without asking them is limiting. It’s foolish and disrespectful to your audience to think that you have all the answers.

Customers and potential customers notice. They feel unheard or misunderstood, and when they see a company completely missing the mark, a light goes on in their heads telling them they’re not in a two-way relationship. This can drive them to look for another company and a different solution. They will look for someone else whom they can trust with their investment of money and time.

I speak with clients weekly, regularly sharing their feedback with my company’s internal leaders. Most clients appreciate the opportunity to share what went well, what could be done differently, and other thoughts to help us improve. Monitoring social media for client responses is certainly revealing, but direct conversation with clients is often more effective. One reason is that you receive their tone and their thoughts. Also, a conversation allows both sides to veer into directions spontaneously, covering more ground, whereas a written survey doesn’t have that flexibility. Still, well thought out, comprehensive surveys are useful. Build in feedback moments throughout the organization, both 1:1 and through surveys and emails, providing anonymity options.

Build trust with authenticity

One of the consequences of this relatively new digital age has been the increasing distance between some brands and their audiences.

Post-COVID, and with the rise of AI, distrust has become part of that distance. With AI, you can’t always trust the authenticity. Frankly, sometimes you’re not sure if a blog, article, or social media content was generated by the brand or even approval by its leader.

Authenticity is critical. Entrepreneurs and thought leaders need to connect with the public through their own media messages, ensuring that content lives in a trusted place such as a personal website, LinkedIn, or the company website for full content accountability.

It’s vital that you close the distance with your audience and have 1:1 relationships. This builds trust. Thought leaders can develop customer and potential customer relationships through live platforms such as in-person or virtual events, feedback calls, and social media. Those are high-visibility places to connect in conversations, address specific needs, and answer questions. To get and keep their attention, entrepreneurs and thought leaders should demonstrate empathy for the audience’s values and needs, providing concrete guidance and expecting nothing in return. Those qualities will help you stand apart as a business leader offering more than something to sell.

Value partnerships over transactional relationships

Today, when trust is so fragile, you need to be careful to avoid trust-destroying mistakes.

Perhaps the biggest one is viewing the relationship more like a transaction than a partnership. Otherwise, the business leader focuses on the short term and what they’re getting out of that transaction. Along with losing referrals, you can damage your reputation and be labelled as someone who only sees dollar signs—not someone who values people.

Some major companies have taken hits to their image for treating customers as sales numbers rather than people. Comcast’s retention call scandal, where a company rep wouldn’t let a customer cancel their service, went viral. Comcast faced considerable criticism, prompting them to reform their customer service practices. An egregious example on a larger scale was the Facebook-Cambridge Analytica scandal in 2018. Facebook allowed Cambridge Analytica to access millions of users’ data without proper transparency or consent, prioritizing data monetization and third-party partnerships. Facebook owner Meta agreed to pay $725 million to settle the legal action and the reputation hit has lingered.

Trust is the centrepiece of a win-win relationship

Building trust with your audience impacts sales, brand loyalty, and long-term customer engagement enormously.

When your customers feel your company is invested in them, they become your company’s advocate.

People who are shopping for specific solutions are also looking for common ground and for someone who truly cares. As an entrepreneur and thought leader, if you meet them where they are—and as who you say you are—you’re on your way to knowing the secret to brand trust.

BY ADAM WITTY

CHIEF EXECUTIVE OFFICER OF ADVANTAGE—THE AUTHORITY COMPANY

Sourced from Inc.

By Sarah Hernholm

While 6 million American teens compete for traditional summer jobs, a new generation of young entrepreneurs is creating their own opportunities. According to Junior Achievement, 66% of teens aged 13-17 say they’re likely to consider starting a business as adults—and many aren’t waiting until graduation. Research shows these entrepreneurial teens aren’t just earning now, they’re investing in their futures: those with summer work experience earn 14-16% higher wages in their twenties and are 7% more likely to graduate on time. Digital products have emerged as the perfect entry point, requiring minimal investment while teaching immediately marketable skills.

Here are six digital products teens can create and sell this summer, as well as the broader benefits beyond financial gain.

1. Printable Study Guides and Academic Templates

Academically strong students can monetize their skills by creating comprehensive class notes, flashcards, or subject-specific guides. Products ranging from AP U.S. History summaries to algebra reference sheets meet consistent demand, particularly during exam seasons.

Students already understand what their peers find challenging and can present information in relatable ways. Platforms like Etsy offer straightforward marketplaces for these educational materials.

2. Digital Planners and Journals

From exam preparation planners to self-reflection journals designed specifically for teens, digital organization tools combine functionality with personality. Many teens already use applications like Canva, Notion, and GoodNotes, which can help them create sellable products.

Consider creating a daily gratitude journal that includes sections for positive affirmations, goal tracking, and decorative digital stickers. This product would demonstrate how teen-created content can resonate with peers.

3. Social Media Template Collections

Teens with design skills can develop branded Instagram posts, TikTok cover images, or YouTube thumbnail templates. These assets appeal to small businesses, school organizations, and content creators seeking professional-looking materials without significant expense.

This market segment continues to grow rapidly and often generates repeat customers. Creating these templates helps teens develop both aesthetic judgment and marketing abilities simultaneously.

4. E-Books or Mini Courses

Experiences like leading a club, growing a social media following, or navigating high school as a first-generation student provide valuable content. Teens can transform these experiences into concise e-books or record short courses for platforms like Skillshare, Gumroad, or TikTok.

The most effective products remain brief, focused, and peer-oriented. Titles clearly communicating specific value, such as “How I Found My First 10 Clients on Fiverr at 15,” establish credibility and attract interest.

5. Digital Art and Sticker Collections

Artistic teens can monetize their talents by creating downloadable art prints, phone wallpapers, or messaging app sticker sets. This approach converts casual drawing into income without requiring physical production or shipping logistics.

Digital art creation allows complete creative control and helps establish a personal brand that can grow over time. Successful teen artists begin with simple digital offerings before expanding their creative businesses.

6. Audio Assets for Content Creators

Teens with musical abilities can sell short intro melodies, background tracks, or voice recording services for podcasts and video creators. This specialized market continues to expand as content creation becomes more mainstream. A few years ago, WIT, the non-profit I started in 2009, hired Emma Wasserman to compose the “DO WIT” podcast intro and outro music.

Creating audio assets develops technical capabilities that directly transfer to future freelance opportunities or careers in creative industries.

Getting Started: From Idea to Digital Product

For teens ready to launch their first digital product, these practical steps can help convert concepts into marketable offerings:

1. Start with what you know: When Harish Kolli was a high school junior, he turned his technical skills into Guardial, a personal safety app. He recognized a viral safety trend on TikTok and combined his programming abilities with observed market needs to create a practical solution.

2. Choose your platform wisely: Different platforms offer varying advantages:

  • Etsy works well for downloadable templates and printables
  • Gumroad suits e-books and mini-courses
  • Creative Market is ideal for design assets and templates
  • Teachable works for more comprehensive online courses

3. Create your minimum viable product: Rather than perfecting your offering, launch a basic version quickly to test market response. Start with a simple five-page template for digital journals before developing comprehensive planners.

4. Price strategically: According to analysis of teen-created digital products across multiple platforms, successful pricing typically follows the rule of 3-5× production costs, for products requiring only time investment, research comparable offerings, and price competitively while reflecting your unique value.

5. Implement consistent marketing: The Babson College Global Entrepreneurship Monitor report shows that young entrepreneurs (18-34 years) demonstrate higher entrepreneurial activity rates, with nearly one-fourth (24%) currently running businesses. Successful young entrepreneurs typically dedicate 30-60 minutes daily to promoting their services through social media, direct outreach, or content creation.

Connected to Broader Business Trends

The rise in teen digital entrepreneurship aligns with several significant economic shifts:

The Creator Economy Expansion: A 2023 report from the Global Entrepreneurship Monitor shows that young entrepreneurs (18-34 years) are more likely to prioritize sustainability (61% vs. 47%) and take steps to minimize environmental impact (66% vs. 44%) than older entrepreneurs. Digital products, through their zero-waste format, align with this sustainability mindset.

AI Integration in Business: According to recent statistics, nearly half (47%) of teens interested in entrepreneurship would use generative AI instead of hiring employees. This reflects a growing comfort with technology as a business tool rather than just a social platform.

Remote Work Normalization: The shift toward location-independent careers makes digital product skills especially valuable. Teens developing these capabilities now position themselves advantageously for future work environments.

Digital Literacy as Career Currency: The World Economic Forum’s Future of Jobs Report identifies analytical thinking as the most sought-after core skill, with 70% of employers identifying it as essential in 2025. Digital product creation develops precisely these analytical capabilities, along with creative thinking and technological literacy, which are also highlighted as growing in importance.

The Evolution of Teen Entrepreneurship

The entrepreneurial landscape for teens continues to evolve. Looking ahead, we can anticipate several significant developments:

Education Integration: Research from Global Entrepreneurship Monitor indicates that entrepreneurship-specific training in schools has more than doubled from generation to generation. We’ll likely see further integration of entrepreneurial skills into formal education as institutions recognize their value.

Cross-Platform Businesses: Future teen entrepreneurs will likely build ecosystems across multiple platforms rather than single-product offerings. For example, a teen selling digital planners today might expand to YouTube tutorials, membership communities, and physical products tomorrow.

Greater Legitimacy: As more success stories emerge, teen-created digital products will gain market legitimacy. This shift enables younger entrepreneurs to command higher prices and build sustainable businesses rather than just summer projects.

What begins as a summer digital product often evolves into valuable skills that transcend academic achievements on college applications. For parents navigating an increasingly competitive educational landscape, entrepreneurial experience offers authentic evidence of initiative, creativity, and perseverance that standardized tests cannot provide.

As education and work transform, the entrepreneurial mindset—spotting opportunities, solving problems creatively, and implementing solutions—becomes increasingly valuable regardless of career path. By creating digital products, today’s teens aren’t just earning summer income; they’re developing adaptive intelligence needed for an uncertain future where the ability to create opportunities may matter more than traditional credentials.

Feature Image Credit: Getty

By Sarah Hernholm

Find Sarah Hernholm on LinkedIn.

Sourced from Forbes