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By Bill Gardner.

Each year, I write a report on logo trends, and I always look to the past before looking ahead. You can’t tell where something is going if you don’t know where it has been. There’s always a reason something goes viral or takes off—something set it in motion, good or bad. So let’s start by addressing the white elephant on the planet: COVID-19.

Crises often accelerate trends in society and design. It’s very reactive and rushed; if there were a 10-step program that we typically follow to get from point A to point B, we skipped steps six through nine to get there during a crisis. Next year, we’re probably going to see a lot of logos that emerged as a result—some will be brilliant, many more probably won’t be. No matter what, I believe the design industry is going to come out of this better than we were. Some firms will not recover. It’s going to be survival of the fittest. Having said that, we’ll see an emergence of little startups and uncover some talent we’ve never seen before. People will regroup, find their niche, and come out of this with a new resilience. This is a shared generational experience that we’ll never forget and hopefully we’ll all learn from. Next year’s batch of logos will surely reflect this.

As for this year’s trends, we’re seeing some intriguing clusters of design innovation driven by technology and tools. For instance, there are a lot of logos that employ variable fonts and effects filters, maybe for no other reason than we have the capabilities to do it. When new tools are introduced, designers start with the obvious effects and objectify the coolness (which gets tired after a while). Fortunately, there were many great examples by designers who took these tools to the next level, exploiting their capabilities and creating logo experiences that we’ve never seen before.

We’re also seeing two opposite trends that hearken back to the best of the 1970s. Wordmarks with big fat fonts came out roaring this year, perhaps as a counter to the minimalist sans serif aesthetic we’ve gotten used to the last five or six years. At the same time, there are a lot of ultra-minimalist vector images with clean positive-negative fields that may have resulted from a desire to return to clarity and simplicity, a la Saul Bass and Paul Rand—the pendulum swings both ways.

There’s also a tendency toward minimalist effects using transparencies, where one surface hovers closely to another. It’s getting tiresome, and I see a movement away from this. On the other hand, we have what I like to call “Potter Pics,” which reference the little animated movements in some logos, like the wink of an eye. They’re subtle and clever.

Hand-drawn naïve symbols that are more crude are emerging. They’re kind of a New Age throwback. In a similar vein, there are logos with flowers and leaves referencing organics and natural products. Expect to see more of this as the cannabis market expands in the next few years.

Gradient solutions are rampant, but they have taken on a new level, and they’re being applied in novel ways. The simple ways of washing green to blue or red to orange are tired, so now there are more fashionable applications. For instance, there are waves of purple to pink, then zooming into a black hole or interacting with colors that aren’t necessarily adjacent to each other on the color wheel. It’s quick and busy and interactive.

I never grow tired of reviewing the thousands of logos I receive every year. It’s always a fascinating study of creativity and innovation.

COUNTERS

[Image: courtesy Logo Lounge]

There’s no better way to endear the public to a mark than to build margin in the design for them to participate. Recognizing the consumer’s intelligence and leaving room for discovery and the aha moment in these logos allow them to live on multiple levels. A tread forms an S, as well as a pair of arrows intersecting where diverse content joins together. A series of parallelograms represent structures with a sunset gradient on the horizon crafting a mnemonic reminder of the letter H. These marks tend to work best when simple and relatively geometric in construction.

MAZES

[Image: courtesy Logo Lounge]

Whether you look at a maze as a delight, a mystery, or a punishment, it is a challenge that visually represents many of the objectives a client may wish to associate with their brand. As a rule these marks are a continuation of the monoline aesthetic with an even distribution of positive and negative weight.Some of these marks identify a path that enters at point A and exits at point B, while others guide you directly into a blind dead end or a goal or starting point, depending on the perspective. Either way, there is a specific pathway that leads you to a timely completion of your task. Having a guide for the journey that might otherwise be interminable is the underlying promise these marks address. As addictive as click bait, they invite consumers to visually trace their route.

SISTERS

[Image: courtesy Logo Lounge]

People like to create order. It gives us a sense of well-being. This is all part of a bigger conversation associated with the Gestalt theory, but for the purpose of this trend, it’s driven by our comfort with symmetry. This group of logos are most often crafted from two identical elements either mirrored or rotationally nestled together after a 180-degree rotation.

It’s not uncommon for the end product to assume the shape of a letterform or be constructed by reflective letters. The symmetry of these logos creates a sense of assurance in much the same way you find harmony in a yin-yang symbol. It conveys the idea of a strong partnership that is well suited and beneficial to both sides. Rotational pairings can easily represent a sense of motion or action that may demonstrate a positive aspect of the client’s nature. Like the siblings this trend is named for, the two distinct elements may be in perfect harmony or reference co-joined elements rife with tension. Regardless they will work it out. After all, they are family.

CHEXMELT

[Image: courtesy Logo Lounge]

Sometimes an aesthetic meets it demise and no one remembered to tell it. A bit like my feelings for designs that trod out the old circuit board solder pathways careening around like a pair of Tron cycles abruptly flaring out to terminate in a silver dot cul-de-sac. That technology probably took us to the moon and back, but for designers it provided an immediate visual language we relied on and abused right up until the night we met pixels. Now in some karmic incarnation, the two trends bore an offspring with a perfect 50-50 genetic split.

Samsung committed to this trend with their Exynos mobile processor using a mark laid out like a pixel chessboard that softly melts together with a soldered bridge at every corner. Walk away from these marks without a sense of tech and you probably forgot to look. The checkered framework of these logos demonstrates an affinity for building links and pathways between entities. They express the idea of multiple elements coming together to create a greater good, but corner-connecting just enough to maintain modest autonomy all the while keeping their social distance in check.

BEVEL TIPS

[Image: courtesy Logo Lounge]

Each trend report manages to identify a shape or two that rapidly populates every designer’s kit of parts like words that enter the news cycle based on a sheet of talking points. The best I can do to identify the cause of this eruption is to look at the previous year’s trends and designers’ affinity for the use of canted parallelograms. Those previous shapes strongly resemble this year’s crop, but these shapes have approachable, organic curves.For each rounded bend there is a counter corner that draws to a point like the tip of a leaf. No surprise that this shape has found its home in a number of marks that are eco-centric and hope to reflect the language of nature’s building blocks. Foliage, feathers, grain, cresting waves, or any number of other receptive contoured forms. This shape stacks, reconfigures, and pairs well with other soft shapes or blends with harsher geometrics to soften their effect. It serves as a refreshing addition on a number of stiff sans serif fonts, to add a wisp of nature and whimsy.

PETRI DISH

[Image: courtesy Logo Lounge]

I’ve always thought of a petri dish as a fully contained ecosystem that investigates bacteria and other phenomenon. Those clear dishes serve as our little round window into discovery of the unknown, while sealed to protect us from their content. Exactly like these logos. These micro views of a macro world are tightly cropped shots, often framed in a simple circle or square. That cropping purposefully focuses the consumer on just enough detail to extrapolate the rest of the story.

Swimming in these pools are right angles, arcs, points, and curves—just enough to telegraph the actual contents as circles, squares, stars, or whatever the visual totem happens to be. This places faith in the public’s participation and their deductive skills at ferreting out the intended message. Dana-Farber captures the arc of a D and the right angle of an F coming together to form a human with a focused Venn diagram at the intersection. Investissement Quebec crops in on its proprietary Q just enough to show a profit chart with a sweeping upward trend. You have to appreciate an entity that avoids pure literal solutions in favor of placing faith in our ability to attain our own aha moment.

VARIABLE TYPE

[Image: courtesy Logo Lounge]

When evaluating the liftoff thrust of any trend, success is often measured between the born-on date and the rise to critical mass. If momentum doesn’t build, you’re doomed. On the other hand, popular trends tend to burn out overnight. We find variable type on a strong pace to have an influence on logo trends for some years once we figure out how to drive them. Just this last year, more designers embraced the basic bag of tricks generally reserved for demonstrating variable type capabilities. Diminishing or contorting type in a sequence of thick to thins or squat to tall, and even animating it as such, are eye candy but probably not the use the original developers of variable type had in mind. In fairness, these fonts weren’t created just for logo designers, but we tend to gladly appropriate shiny things.Unfortunately, the only time variable type can be identified as such is when it’s shown in contrast or motion. Amsteldok, the WPP offices in Amsterdam, have really done an astonishing job of embracing regional and historic influence for their proprietary font, and have used the variable capabilities to create a highly flexible system. That system manages to hold together admirably but also is designed to morph and gyrate.

BLACKLETTER

[Image: courtesy Logo Lounge]

Hard to throw too much shade at a font that was Europe’s only choice from the 12th to the 17th century. Blackletter fonts never completely vanished and became the preferred text for Germany, which probably explains its recent resurgence with the vast array of microbrew pubs dotting corners across the globe. It’s never truly been out of mind, serving as the font of choice for nameplates on hundreds of newspapers worldwide. It even worked pretty well on your diploma and for Disneyland, but how did it make the jump to AC/DC and Snoop Dog? Now that’s some kind of flexibility!

Though it’s no friend of legibility, it will never be accused of lacking personality. That may be the reason it’s on every designer’s casting call as we investigate counter measures to the blandification of wordmarks crafted from soulless sans serif sameness. The slab and angled strokes have a sharp graphic appeal that allow for abundant customization and retooling. Plenty of Blackletter-inspired fonts are popping up with myriad weights, in-lines, swashes, ornaments, and other iterations. It’s a perfect mouthpiece for demonstrating a client’s heritage and craftsmanship—and expresses both with inspired drama.

IDROPS

[Image: courtesy Logo Lounge]

I like to imagine the conversations that take place in designer presentations I’m not privy to. After you’ve worked with enough clients you start to recognize some of the signs of client fatigue that lead a designer to give in on this thing or that. I picture the designer whose work has been stripped down to a company name in a lowercase bold sans serif. Dejected and brow beaten after numerous attempts to interject some color or life, the client finally concedes a spot of color on the dot. Of course, this is pure conjecture, not having seen the actual design briefs for said projects.After seeing too many solutions like Dimple or Medallia using the color dotted “i” only, I have tried to show a broader range of applications under this umbrella that demonstrate some of the stronger conceptual thinking. Admittedly the lower case “i” is often cast as the person in the letterform with the dot serving as the head. Often a few extra colored dots on letters that don’t really call for one, help describe the family or a team. Uplight flopped their “i” and lit their bottom, while Mitto is just burning its “i” at both ends. Clever.

HANDOUT

[Image: courtesy Logo Lounge]

Take a look at this beautiful array of hands that are abundant this year. Dramatically different in illustration style, and beyond the hands themselves, there’s one distinct commonality: They all have something either hovering above them or we captured these elements in free fall. This may be symbolic of the magical essence of the relationship between the product and the user. Granted, the bird has reason to hover but there is some kind of special levitation going on when a bottle not only rises out of the hand but GLOWS!

When a hand appears as part of a logo, it’s often to represent a human experience that’s part of the brand assurance. I think these demonstrate a receptive attitude with palms up, open and at ease. These hands impart a New Age culture and are likely to be accepted in an artisan boutique or definitely in a business-to-consumer category. Handcrafted products seem to fit this genre, but more likely these are associated with an experience with an extraordinary promise. These marks tell enchanting stories and ask the consumer to both suspend belief and to believe at the very same time.

BOLTS

[Image: courtesy Logo Lounge]

A symbol is only a representation of a thing or concept. We know a human heart looks nothing like the symbol we use to represent it. Nor does a star, or fire or a cloud. The ancient Greeks used a symbol for lightning that looks nothing like our modern-day interpretation. And our interpretation looks nothing like the real thing. Even so, it was in abundant supply in this year’s crop of logos.

For millenniums, lightning was almost exclusively looked at as a weapon or punishment from the gods. They were in charge of it and could release it at will. We’d not really fathomed the idea of electricity so it’s not surprising that the idea of a bolt representing energy, illumination, or a flash of brilliance is only a recent association. The Top Hat design used lightning as a small detail that’s a universal representation of action. I like to think that these phenomenon represent an inexplicably awesome event. Stick around and it may happen again.

TWINKLE

[Image: courtesy Logo Lounge]

Those who follow this report annually may recall a few years back we identified the expanded use of four-pointed stars to which we assigned the name Sparkle. At the time, this group was fledgling, but typically appeared as a nonaligned star avoiding jingoistic or religious connotations with more points. Four points were enough to get the idea across with minimal detail, making it ideal for logo design. Much like many of the logos from those “Sparkle” stars were primarily used in a space-filler mode to add some magical charm to an illustrative mark with a capricious attitude.We evolve and so do the trends. That planting of seeds a few years back not only sprouted a healthy set of legs this year, it’s grown into an Olympic sprinter. Leman Jewelry laid claim for the center stroke on their letter E, where every stone has that glint. This trend has pressed forward to the obvious, which is creating a star as the negative space at the convergence of four curves. For a client, this builds a good story of coming together to create a brilliant solution or a star from many. Remove any one of the pieces, and the achievement vanishes.

CORNERED

[Image: courtesy Logo Lounge]

I cheer on any designer who create a product so engaging that the public becomes inextricably involved in it. I mean isn’t that one of design’s ultimate goals—to captivate the public and create a symbol that can’t be ignored? Optical illusions often do that as do single perspective murals that shift appearance with our vantage point. We’re readily mesmerized by the sidewalk artist who creates such illusions as making it appear there’s a waterfall or a gaping canyon in the middle of a plaza that’s no more that a deceptively realistic rendering.Designers understand that there are many triggers for consumer engagement and deceptive dimension is one of them. Anytime we can extend that mental participation in what we design for our clients, we are creating neural links with their brand. We refer to these as “Cornered” because each has manufactured the illusion of space by wrapping their design around an artificial reality. These all reside on a flat plain of white that gives no hint of dimension, but that can serve as the perfect canvas for these to dimensionally exist in undefined space.

LETTER ILLUSIONS

[Image: courtesy Logo Lounge]

There are things in life that can make us feel uncomfortable or on edge but that captivate us nonetheless. It’s the old theory of a train wreck and not being able to look away. Feeding the public’s mind with the unexpected or seemingly impossible is not just a way of creating disruption; it’s also the way of communicating a promise, achieving the impossible or scouting a path to the unobtainable.

Virile strains of these marks have cropped up this cycle, with many using letterforms as a mnemonic reminder of the entities name. As if lifted from the pages of a book on optical illusions, these marks range from linear outlines like you’d find with DIY instructions, to the fully illustrated with gradients, shadows and spectral light pings. The use of graphic illusion is nothing new, but the abundance this year hints at a rediscovery of miraculous problem-solving skills and a unique perspective—or possibly the ability to teach your customers how to achieve the same. And when you can’t quite explain a client’s complicated process, laying claim to a little bit of magic is a great fall-back explanation.

CHISELED SHADOW

[Image: courtesy Logo Lounge]

Demonstrating dimensionality of form is a foundational way of shifting a flat image from second to at least third gear. Finding that hybrid between committing to gradient tone and graphic surfaces that imbue reality and a simple vector outline really only offers up a handful of tricks. Shadow has long been a staple of the designer to convey space in a flat graphic. They are less about the absence of light than they are about defining a light source. Harsh shadows on these marks can help to communicate a client’s desire to be under the focus of a spotlight and open for complete inspection with nothing to hide.

What differentiate this group from other shadow marks are the 45-degree angular cuts that would ordinarily be cast if the surface it appears on is a separate plain angling away. This is modestly troublesome in trying to actually model the realism of the light conditions. I’m convinced these designs are less about crafting reality than they are about creating a dramatic fictional dimension, embellished by stark shadows with flexible rules. The mass appearance of this effect is mostly played out on sans serif letterforms and tends to hearken to the angled effect of a serif, excised from the letters in a chiseled dimensional form.

By Bill Gardner.

Sourced from Fast Company

A survey of small businesses by Uberall has found that 81% of local searches for small businesses are unbranded. This is compared with 19% of queries that feature a branded term.

According to the survey titled ‘Branded vs Unbranded Search’   it is important for local small businesses to fill out their online profiles with services like Google My Business, which typically drive local businesses to the top of “near me” searches.

Uberall Local Search Survey

Uberall examined 22 global brands, with 48,000 locations and more than 450,000 SMBs, between August 2018 and August 2019. The goal was to determine the relationship and frequency of branded and unbranded search.

The report says consumers discover global brands more often through unbranded queries (58%). This puts businesses in a highly competitive footing as they are lumped together with others not based on their unique offering but on their particular product or service offering. The search queries range from the extremely general to the very specific businesses that try to balance these two extremes so they can have more chances of being picked.

However, during the survey, the study’s one-year period found that branded search had increased by 136%, while unbranded searches grew 75%. This is in part Google prioritizing growing local search on its platform for the growth in visibility.

“Companies need to optimize for both types of search and especially unbranded queries. If you’re Bank of America, for example, you need to rank for your own terms but also for searches like ‘best 0% APR credit cards’ or ‘lowest mortgage rates,” said Greg Sterling, Uberall’s VP of Insights.

Navigating the Changing Consumer Journey

Consumers today find their information online using mobile phones to source what they need at the moment they need it. And in the report, 90% of these consumers are not sure which brand they want when they begin their search. A huge portion of these (88%) will go online to search for a location that sells the items they need. And when they’re ready to buy, almost three-quarters of the purchases (76%) take place within 24 hours of the query.

As such the survey points out the need to ensure businesses provide accurate information for their store locations.

Responsiveness to customer reviews is also important. In terms of average review reply rate, small businesses do reply more than their larger counterparts. Small businesses reply by an average of 25% compared to enterprises (12%) and global businesses (9%).

The study also found branded search rates vary considerably by industry. For example, 88% of searches in the business-to-business (B2B) segment were unbranded. This indicates buyers are higher in the funnel and potentially more open to discovery and persuasion.

Conversely, for the hospitality and travel industry more than half of the queries (62%) feature a brand term. The case for the industry stems from the high degree of brand familiarity and loyalty among those searching for travel.

Irrespective of the industry, businesses will need to gather insights on customers’ query processes. For example, they have to determine what queries consumers are fielding and tweak their descriptions to meet those queries. Furthermore, working with third-party providers can help businesses boost their ratings on both unbranded and branded queries.

Getting Your Brand Recognized, Even as a Small Business

Branding is an important component of your company’s image and competitiveness. Businesses of all sizes use branding to help them recommend their products over others by laying out the reasons why theirs’s is better. Branding is what makes a product or service stand out in a crowd of similar products and services. The right branding can easily get you noticed, remembered and purchased from.

Your brand whether it is a logo, name or acronym by the attributes you attach to it is making a promise to your customers both new and old. Because of the emotional, psychological or functionality of your brand’s promise, in essence, it makes pre-sales of your products and services.

Besides selling products and services through your brand you are creating trust, improving your recognition and adding value to your marketing mix. With your brand you allow people to refer you to others and help you generate more revenue.

Behind any great brand lies a great branding strategy. An effective branding strategy should always have the customer in mind. It should align itself with the customers’ needs and wants and importantly deliver on them.

Through its messaging, it should clearly underline why your businesses should matter to your customers. It should in essence answer why they should try your offerings. This will help you and your employees design ways where you can build a consistent and valuable experience for all your customers.

A successful branding effort can even lead one to transform your customers to be your very own brand ambassadors. This means you have succeeded in getting enough levels of buy-in from your clients that they have voluntarily opted to be your spokespersons.

Sourced from Small Business Trends

By Hanna Williams.

Stuck at home still? You might as well start that podcast you’ve been talking about for years.

If you don’t know where to begin, no worries. Thankfully, there are a multitude of courses online designed to help get started. One of our favorites is the Podcast Like a Boss course, which is designed to teach you everything you need to know in order to launch your podcast – from ideation to monetization.

You will start by fleshing out the purpose of your podcast, defining your point-of-view, and discovering who your listeners are. You will then move onto formatting, creating compelling content, and learning editorial boundaries in order to better your podcast. Once you have all this figured out, you will dive into all the tech and logistics – from learning how to record and edit to delivering your podcasts with total ease.

One of the best parts about this bundle is that you won’t be learning from just anyone. In fact, this seven-module masterclass is taught by four experts in the field: Kathleen Shannon, the founder of a boutique branding and consultancy agency in which she has helped thousands of creatives successfully (and authentically) brand and position themselves to their audience; Emily Thompson, a long-time business coach who helps retailers, makers, coaches, and designers develop an online business model that keeps them growing; Paul Jarvis, a designer and writer who has worked with everyone, from Steve Nash and Shaquille O’Neal to Microsoft and Mercedes-Benz; and Jason Zool, an entrepreneur and author who is best known for creating one of the first social media marketing companies, IWearYourShirt.

Between the four of them, they have created podcasts that have sat atop the rankings of Apple Podcasts, amassing over 7.5 million downloads while also generating nearly $1M in revenue. With them as instructors, you will be in great hands.

You can score lifetime access to this training for only $59.99 – a whopping 72% off its usual cost.

Feature Image Credit: StackCommerce

By Hanna Williams.

Sourced from Chron

Sourced from AdAge

As the fear of economic crisis looms on the horizon, companies have now had to cut back on their budgets. One of the first places that sees significant financial cuts is the marketing budget. As essential as these functions are for the growth and development of a business, a company needs to manage its marketing spending in line with what it earns. With less disposable income available in the broader economy, it makes sense for businesses to look at ways to shave budget demands that aren’t critical to the company’s basic operation.

Even with this marketing spend cut, companies still want to develop campaigns that keep their products and services within the public eye. The only way for that to happen is to be more efficient in their advertising spend. Getting the most value for the smaller ad budget available should be the most critical of a business’s marketing goals.

These entrepreneurs from Ad Age Collective are familiar with making the most of a shoestring budget. We asked them to share their insights on how businesses can get the most value out of tiny advertising budgets. Here’s what they had to say.

1. Start with research.

You need to understand what your audience is going through before you launch any ad campaigns. Are they in a position to buy? Are all other systems such as logistics working? It only makes sense to advertise if people can still carry out normal buying activities. Learn about what’s happening with your audience so that you can make better decisions. – Syed Balkhi, WPBeginner

2. Focus on results.

This is a crucial time for many businesses and it has never been more important to focus on advertising spend that is directly attributable to a result. This may mean temporarily reducing your brand spend in favor of investments in performance-oriented marketing. Keep an eye on cost per acquisition — it’s everything right now. – Michael Lisovetsky, JUICE

3. Amplify earned media.

Find positive articles written about your company or the problems your solutions solve for customers and amplify those articles via social media. This way, you combine the credibility of third-party media with the precision targeting of digital advertising to get the most bang for your buck. By combining them in this way, you’ll fully leverage your public relations efforts and your ad dollars. – Dan Beltramo, Onclusive (formerly AirPR)

4. Be flexible and listen.

During a crisis — and before — brands need to build in flexibility on their spend and be able to shift messaging quickly. Don’t do something off-brand, but show you are listening and have empathy. Turn to social or earned media in times of crisis to reach your audience quickly and authentically. And if able, realign ad spend and messages to address consumer needs at that time and as they change. – Maggie O’Neill, Peppercomm

5. Invest more in acquisitions and SEO.

With many advertisers pulling back on ad spend and customers spending more time online, now’s the time to invest in acquisition efforts. CPMs are down with decreased demand and increased inventory, so prioritize high- and mid-funnel messages to build brand awareness, recall and trust. Also consider investing more in SEO. A high-quality, relevant online experience will help maximize sales potential. – Chad Robley, Mindgruve

6. Do fewer things and do them better.

Focus on a few things and choose them based on areas where you have the highest propensity to succeed. Build in the industries you already have built a reputation. Finally, go for one call to action and pour your heart into it. Remember, if you went on a first date and liked the person, all you’d want is a second date. What is your call-to-action equivalent of a second date? – Arjun Sen, ZenMango

7. Tie advertising efforts directly to revenue.

Marketers and advertisers often despise sales, preferring to live in the world of ROI based on impressions, awareness and engagement. As antithetical as it may feel, in a crisis you need to make your peace with sales. Tying your advertising efforts directly to revenue in the short term will benefit your organization and give you resources to invest in longer-term initiatives as the crisis subsides. – Patrick Ward, Rootstrap

8. Send the right message to the right people.

With several industries decreasing or eliminating their media spends, budgets can now go further than ever, so without sophisticated audience segmentation brands run the risk of hitting the same customers over and over or delivering ineffective messages to the wrong people (while results look better than before). It is time to segment your audiences more deeply to make the best use of the budget. – Reid Carr, Red Door Interactive

9. Seize the competitive advantage and connect emotionally.

To win during and after a crisis, brands do two things: 1) As others cut ad spend, they seize competitive advantage to assure their brand’s share of voice is higher than its share of market; 2) They shift messages to connect emotionally at scale, displaying true commitment to serving communities and customers. The lift in brand affinity, purchase intent and, ultimately, market share gains deliver peak ROI. – Sean Cunningham, VAB

Sourced from AdAge

BY STACKCOMMERCE

They say Adobe Photoshop and Illustrator are the gold standard graphic design programs, but what if you don’t have an extra £200 laying around for a one-year license to a single service?

And what if you don’t have the extra time or patience for the extensive training? We’re glad you asked.

Design Wizard Pro can help you take care of all your graphic design needs for less than £40, and you can use it for life without annual payments. This design platform is particularly advantageous for small businesses and entrepreneurs, but honestly, anyone who needs to create graphics will find it useful. Whether you’re looking for a way to spruce up your marketing or want to put a little razzle-dazzle on your social media accounts, it’s a super convenient way to do so.

You can easily upload your own fonts, photos, and logos, and create custom palettes to personalise your workspace and match your branding. Plus, with the Design Wizard Pro plan, you’ll have access to over one million premium curated images, over 100 free fonts, and 30,000 design templates, so you’ll always be able to find what you need. Oh, and you never have to worry about copyright complications, as they’re all licenses for commercial use.

Originally £468.66, a lifetime subscription to Design Wizard Pro is now available for just £30.49.

BY STACKCOMMERCE

Sourced from Mashable

By 

A few years ago, I uploaded a video to my LinkedIn profile for the first time.

When I share an article on LinkedIn, I describe what I found interesting and why I’m sharing it. What would happen, I asked myself, if I recorded a video speaking those same thoughts? There weren’t as many users posting videos back then, so my video post might stand out in users’ news feeds.

It worked!

In those early days, my videos would get thousands of views and a healthy amount of likes, comments and shares. If the LinkedIn algorithm could speak, it might say, “What’s this? A video! We love video. And since you’re fairly new to using video, we’re going to surface this post to lots of your connections and followers. Job well done!”

In addition to the engagement metrics, I knew my videos were getting wide distribution when I had people outside of the marketing world comment to me offline. “Hey, I saw your LinkedIn video,” said friends who work in Legal, Engineering and Finance.

I rode this wave for six, maybe eight months.

And then engagement hit a plateau, even though my approach stayed the same. Now, the LinkedIn algorithm was telling me, “OK. You had a nice run. But this is all looking the same to us. To continue getting preferential treatment, mix it up maybe?”

The LinkedIn Lightbulb Goes Off

I couldn’t think of any new approaches, so I simply posted less to LinkedIn.

And then I discovered the teachings of Michaela Alexis, an entrepreneur who provides LinkedIn coaching and consulting. At Content Marketing World 2019, Alexis gave a presentation on how to build a personal brand on LinkedIn. I wrote an article about Alexis’s presentation for Content Marketing Institute.

For success on LinkedIn, Alexis urges us to be:

  • Relatable
  • Conversational
  • Helpful

Alexis’s teachings were just the inspiration I needed to mix things up with video on LinkedIn. Here’s how I followed Alexis’s formula.

Relatable

I recorded a video on a topic I’m passionate about: personal branding. I was laid off from a job during the 2008 Financial Crisis and started working on my personal brand the very next day. Sadly, I knew my story would be relatable, since some of my friends and colleagues have been laid off or furloughed.

I learned in 2008 that your body of work and your resume are necessities, but a strong personal brand can make you more attractive to prospective employers and elevate you above other candidates. I figured other people might see their scenario in mine, which would make my message more compelling.

Conversational

While there are times to have a pre-written script, this wasn’t one of them. If I sounded too polished, or if viewers could tell I was reading from a teleprompter, it would make my video less authentic. I had a general sense of what I wanted to say, then spoke off the cuff.

In the introduction, I said “I want to tell you my personal branding journey in 60 seconds.” I ended up speaking for nearly two minutes, but I don’t think anyone noticed. Sticking to Alexis’s advice, I told my story as if I was speaking to a friend or family member: informal and conversational.

Helpful

This made a big difference. Recall that in the past, my videos promoted an article. They were created to serve me (e.g., “Watch this, then click on the link”), rather than serve you, the viewer.

The helpful bit in my video was the clincher. I spoke about my personal branding journey as a “call to arms,” a plea to viewers to share their expertise with the world. Some viewers already have strong personal brands. Others might take inspiration from my story and my advice to start managing their personal brands more intentionally.

I realized that my past attempts with LinkedIn video were not inspirational in any way.

But Wait, There’s More

Studying some of Alexis’s LinkedIn posts, I decided to add more substance to the text portion of the post. I laid out the same story in the written portion that I share in the video. I think this helped, because people who “bought in” to the written copy would be inclined to play the video.

I also reframed how I think about video on LinkedIn. In the past, video was a promotional vehicle to get viewers to click on the link. In my new way of thinking, there is no link, because the video IS THE CONTENT.

I was thrilled with the result. I received a lot of comments and heard from former colleagues I hadn’t interacted with in years. My next challenge is to create a new video that’s even more compelling.

Here’s the result:

Feature Image Credit: STEVE GALE

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Dennis is an independent marketing consultant who works with brands on content marketing, product messaging and social media marketing. Formerly, Dennis led the content marketing function at DNN Software.

Sourced from CMS WiRE

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Marketing Week reviews the latest books and articles for marketers.

Carnival of Hypocrisy

By Bob Hoffman

Marketing author and blogger Bob Hoffman is quick to call out brands and marketers that claim to support the Black Lives Matter movement, while still engaging in “some of most pernicious practices” that cement inequality in society.

“I have my own standard for evaluating a company’s true commitment to social justice. It is this: to what extremes does it go to avoid paying taxes?” writes Hoffman.

Taxation remains one of the prime resources for cash to tackle inequalities and redress social ills, funding housing, education and health, as well as numerous other initiatives that could put disadvantaged citizens on a more equal footing. Companies that avoid paying tax to increase profit take money directly from those who need it most, argues Hoffman.

Figures quoted by Hoffman show that in 2017 alone US companies put at least $2.6tn into offshore tax shelters.

“Dear business colleagues – if you really want to help heal this country here’s step one: Pay your fucking taxes. Until you’re willing to do that, please instruct your marketing departments to spare us the high-minded pieties,” he concludes.

People Like Us: BAME marketers taking more strain during Covid-19

By Darain Faraz and Sheeraz Gulsher

Networking community People Like Us conducted a survey of 219 respondents employed in PR, marketing, advertising and journalism to analyse whether the Covid-19 crisis is hitting marketers equally.

It isn’t. BAME marcomms professionals are suffering bigger pay cuts: on average 18% larger than the industry as a whole, despite already enduring a 20% pay gap in London compared to their white contemporaries. Some 42% of them feel their career prospects have been impacted more harshly during the crisis because of their ethnicity, double the number from white backgrounds.

Research participants also feel that the priority given to diversity and inclusion issues has been downgraded since the coronavirus outbreak.

“The current pandemic is affecting everyone and the media industry is no exception – but it’s heart breaking to see that at a time when everyone should be pulling together, people of colour seem to be once again pushed down the priority list,” says People Like Us co-founder Sheeraz Gulsher.

“With the rise of the culture-defining Black Lives Matter movement, we want to make sure that these important conversations around diversity and inclusion don’t just focus on the justice system, but on society as a whole. It is our job as an industry to use this momentum to turn the tide for BMEs, to keep diversity in mind and celebrate the voices we already have in the industry.”

READ MORE: LinkedIn

The Attention Economy and How Media Works: Simple Truths for Marketers

By Karen Nelson-Field

The pace of change in the media environment of fake news and fast facts is depleting the stamina of consumers, argues Karen Nelson-Field, professor of media innovation at the University of Adelaide.

In this book she seeks to start an intelligent conversation about what businesses must do to win back the attention of their target audiences. From the advertising myths we need to discard to the scientific research brands need to undertake, she helps marketers navigate an increasingly complex and cluttered media ecosystem.

The book includes insight into creative triggers that grab attention and shows how to leverage content to maximise the effectiveness of the time consumers are prepared to give to messages.

Attention, marketers: Actions speak loudest

By Brian Dennehy, Fleur van Beem and Emma Zumsen

Management consultancy Bain & Company reminds marketers that actions speak louder than words in times of crisis. Walking the walk – especially in terms of health protocols, reliability and pricing – has been far more important during the Covid-19 lockdown than talking the talk, say the authors of this blog.

The consultancy tracked 300 Covid-related communications from big companies, monitoring online chatter to measure which brands caused interest and had an impact – good, bad or neutral – on consumer perceptions.

It found that chatter around restaurant brand Chipotle remained at a broadly steady level until it announced a plan to give 100,000 burritos to healthcare workers. The action saw a spike in positive sentiments around the brand, which settled down to a higher level than before the crisis.

Companies that have seen consumers respond with resistance or dismay to their actions can recover by acknowledging their mistake and issuing clear messages about corrective actions, the study suggests. But they squander goodwill if their actions run counter to their public statements.

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Sourced from MarketingWeek

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With both legacy and new media titles strained, we discover how indie magazine Delayed Gratification has been adapting to changed circumstances under lockdown.

With the collapse of advertising and marketing spend in recent months, media titles and especially magazine publishers have had a rough time of it, with lay-offs and pay cuts reported across the sector. Just this week, Dennis Publishing, the owner of brands such as Viz and The Week, announced that it was putting a quarter of its staff into a redundancy consultation.

However, for some publishers, a significant increase in magazine subscriptions has offset market woes. A study from Jellyfish found that demand for magazine subs has skyrocketed under lockdown, with verticals such as tech and gaming seeing a 268% year-on-year increase.

With less reliance on physical office space and smaller staffs, independent magazines have found themselves better positioned to cater to that increase in subscription demand.

Delayed Gratification is a quarterly indie title that champions ‘slow journalism’, covering current affairs with a three-month lag. Founded in 2010 with the tag ’Last to breaking news’, it’s considered a darling of the indie scene for its infographics and longform reporting.

According to co-founder and editorial director Rob Orchard, it’s also seen record-breaking subscription sales during the lockdown period.

“We’ve seen subscription sales that at times look more like Christmas sales,” he says. “We’ve seen a major rise in subscriptions, which has been the silver lining for us. We’ve had record-breaking sales, at times double what we would expect for this time of year.”

However, distribution networks and the newsstand have been significantly impaired.

According to Orchard, Delayed Gratification’s latest issue, which covered the final quarter of 2019, was sent to the United States the day before the country locked down incoming air mail deliveries. While US subscribers got their copies on time, thousands meant for the newsstand have been held up at distribution houses, as the bookshops and magazine stores that stock the magazine closed their doors.

“They’ve just been sitting there in warehouses. That’s tens of thousands of pounds worth of stock that is usable, but only if we sell insane numbers of back issues over the next 20 years.”

Digital edition

Distribution headaches, and the fear that the title’s printers would cease operations, led to the magazine unveiling its first-ever digital edition. ”People have asked us for years for a digital version of the magazine… but we’ve always shied away from it because we didn’t think that it was as special,” says Orchard. Since launching “with zero fanfare”, the title has gained its first seven digital-only subscribers. Orchard says the title will build on that base going forward to capture those readers uninterested in printed matter or in territories that make shipping prohibitive.

“That prospect of not being able to print the magazine gave us a real kick up the bottom to get that sorted,” he adds.

The magazine has also taken its events business virtual, albeit reluctantly. “We’ve always said it won’t be the same. You wouldn’t have that kind of intimacy that you get from being in the same room as other people.

“If anything, it’s kind of been better and more intimate, in a weird way. We’ve had smaller groups of readers, but from all over the world. It’s amazing – you’re talking to somebody in Brazil, and somebody who’s in Las Vegas, and somebody who’s in Dublin, all on the same call in a way that would never be possible before.”

Changing reader habits

To cope with changed circumstances in the streets, the title plans to clip back the print run – usually around 10,000 copies – of its next issue, due out later this month. “We’ll be bringing it down significantly,” Orchard explains. And while high streets and newsstands are beginning to re-open, he suggests consumer habits will not return to normal as quickly, if at all.

“Independent magazines cost quite a lot – it’s much less of an impulse purchase. And if people are not going to be browsing in the same way, then I think there’s every chance that sales of indie mags will be much, much lower.”

“It may just be that all people want to do is go to the pub and just drink solidly, as much as they possibly can,” he suggests.

On the other hand, recent events could spur the adoption of new habit-forming behaviours for magazine readers. “More people are going to need things that make them feel part of something. I think there is going to be real engagement with the world and a desire to know about it.

“People need to know what’s going on, more than ever before.”

Feature Image Credit: Delayed Gratification has, like many other indie titles, been boosted and hit by the coronavirus lockdown. / Delayed Gratification

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Sourced from The Drum

By Nathan Hurst

The Faustian bargain that has us trading private data for free services from the likes of Amazon, Apple, Facebook, and Google is finally getting attention from regulators and lawmakers.

Cambridge Analytica. Russian hackers and election meddling. The Equifax data breach. Fake news. Twitter and Instagram harassment. Facebook mining our personal data and—best-case scenario—unabashedly using it to sell us stuff.

What’s a society to do? Ours has begun clamoring for boycotts and regulation, even for breaking up the biggest tech giants. For a decade (or two), the tech industry, led by the largest, most successful companies, has painted attempts to regulate it as stifling innovation; an impediment to the new, utopian “tech will solve everything” system these benevolent founders seek to build. Maybe that’s true, but considering the aforementioned abuses, the “Don’t be evil” edict seems to hold less water, and #deletefacebook might finally be having its moment.

Presidential candidates have made trust-busting a part of their platforms. Europe and California have instituted legislation designed to allow citizens greater control over their personal data and how it’s used. Other states are following suit, buoyed by bipartisan support. It feels like major tech regulation is coming, but whether it’s a culmination of decades of regulatory decisions or just a step on the path is unclear.

‘Free’ Isn’t Free

You probably know some of the basics of how internet advertising targets its viewers. Sometimes, ads might seem a little too relevant, leading you to wonder whether your phone is listening to your conversations. You feel uneasy about it, even as you admit that you’d rather see ads for stuff you like than for something completely uninteresting to you. From the advertisers’ perspective, it’s much more efficient to target just a few people and make sure those people see their ads rather than waste time and money putting ads in front of people who don’t need or care about what they’re selling. The companies that do this can even track whether a user who has seen a particular ad then visits the store in question.

We’ve settled into a “freemium” model: In exchange for our data, we get to use free services, including email and social media. This is how companies such as Facebook make money and still provide us with the services we enjoy (although research has shown that spending more time on Facebook makes you less happy, rather than more).

facebook logo and locks(Image: Ink Drop/Shutterstock.com)

But there’s more than one reason to be concerned about letting our personal data be sucked up by tech companies. There are many ways the wholesale gathering of data is being abused or could be abused, from blackmail to targeted harassment to political lies and election meddling. It reinforces monopolies and has led to discrimination and exclusion, according to a 2020 report from the Norwegian Consumer Council. At its worst, it disrupts the integrity of the democratic process (more on this later).

Increasingly, private data collection is described in terms of human rights—your thoughts and opinions and ideas are your own, and so is any data that describes them. Therefore, collection of it without your consent is theft. There’s also the security of all this data and the risk to consumers (and the general public) when a company slips up and some entity—hackers, Russia, China—gets access to it.

“You’ve certainly had a lot of political chaos in the US and elsewhere, coinciding with the tech industry finally falling back to Earth and no longer getting a pass from our general skepticism of big companies,” says Mitch Stoltz, a senior staff attorney at the Electronic Frontier Foundation. “If so many people weren’t getting the majority of their information about the world from Facebook, then Facebook’s policies about political advertising (or most anything else) wouldn’t feel like life and death.”

Policy suggestions include the Honest Ads Act, first introduced in 2017 by Senators Mark Warner and Amy Klobuchar, which would require online political ads to carry information about who paid for them and who they targeted, similar to how political advertising works on TV and radio. This was in part a response to the Facebook-Cambridge Analytica scandal of 2016.

Cambridge Analytica Blows Up

It’s easy to beat up on Facebook. It’s not the only social network with questionable data-collection policies, but it is the biggest. Facebook lets you build a personal profile, connect that profile to others, and communicate via messages, posts, and responses to others’ posts, photos, and videos. It’s free to use, and the company makes its money by selling ads, which you see as you browse your pages. What could go wrong?

In 2013, a researcher named Aleksandr Kogan developed an app version of a personality quiz called “thisisyourdigitallife” and started sharing it on Facebook. He’d pay users to take the test, ostensibly for the purposes of psychological research. This was acceptable under Facebook policy at the time. What wasn’t acceptable (according to Facebook, although it may have given its tacit approval, according to whistleblowers in the documentary The Great Hack) was that the quiz didn’t just record your answers—it also scraped all your data, including your likes, posts, and even private messages. Worse, it collected data from all your Facebook friends, whether or not they took the quiz. At best guess, the profiles of 87 million people were harvested.

Zuckerberg on Capitol Hill, April 2018 (Photo by Yasin Ozturk/Anadolu Agency/Getty Images)

Kogan was a researcher at Cambridge University, as well as St. Petersburg State University, but he shared that data with Cambridge Analytica. The company used the data to create robust psychological profiles of people and target some of them with political ads that were most likely to influence them. Steve Bannon, who was Cambridge Analytica’s vice president, brought this technique and data to the Trump 2016 campaign, which leveraged it to sway swing voters, often on the back of dubious or inflammatory information. A similar tactic was employed by the company in the 2016 “Brexit” referendum.

In 2017, data consultant and Cambridge Analytica employee Christopher Wylie blew the whistle on the company. This set off a chain of events that would land Facebook in the hot seat and Mark Zuckerberg in front of the Senate Commerce and Judiciary Committees.

Giving this the best possible spin, it’s a newer, better version of what President Obama’s campaign did, leveraging clever social-media techniques and new technology to build a smoother, more effective, occasionally underhanded but not outright illegal or immoral political-advertising industry, which everyone would be using soon.

A darker interpretation: It’s “weaponized data,” as the whistleblowers have called it; psyops that use information-warfare techniques borrowed from institutions like the Department of Defense to leverage our information against us, corrupting our democratic process to the point that we can’t even tell if we’re voting for (or against) something because we believe it or because a data-fueled AI knew just what psychological lever to push. Even applied to advertisements, this is scary. Did I buy a particular product because its manufacturer knew just how and when to make me want it? Which decisions that we make are our own?

 The irony is that Facebook was sold to its early users as a privacy-forward service. 

“You might say ‘Well, what happened before the last election—that was pretty darn malicious,’” says Vasant Dhar, a professor of data science at the NYU Stern Center of Business. “Some people might say, ‘I don’t know—that wasn’t that malicious, there’s nothing wrong with using social media for influence; and besides, there’s no smoking gun, there’s no proof that it actually did anything.’ And that’s a reasonable position too.”

The irony is that Facebook was sold to its early users as a privacy-forward service. You might remember how MySpace faded into oblivion after Facebook arrived. That wasn’t an accident; Facebook intentionally painted itself as an alternative to the wide-open world of MySpace.

Zuckerberg and co-founder Chris Hughes in 2004. (Photo by Rick Friedman/Corbis via Getty Images)Zuckerberg and co-founder Chris Hughes in 2004. (Photo by Rick Friedman/Corbis via Getty Images)

At this time, “privacy was … a crucial form of competition,” researcher Dina Srinivasan, a Fellow at the Thurman Arnold Project at Yale University, wrote in her Berkeley Business Law Journal paper, “The Antitrust Case Against Facebook.” Since social media was free, and no company had a stranglehold on the market, the promise of privacy was an important differentiation. You needed a .edu email address to sign up for Facebook, and only your friends could see what you were saying. Facebook made this promise initially: “We do not and will not use cookies to collect private information from any user.” In contrast, MySpace had a policy in which anyone could see anyone else’s profile. Users, deciding they favored privacy, decamped en masse.

How Things Went Wonky

thumb down(Image: Daniel Chetroni/Shutterstock.com)

Later, as Facebook gathered market share—outlasting, outcompeting, or just buying other services—it tried to roll back some of those privacy promises. In 2007, the company released Beacon, which tracked Facebook users while they visited other sites. And in 2010, it introduced the “Like” button, which enabled the company to track users (whether or not they clicked on the button) on pages where it was installed.

By 2014, after buying Instagram and with a record-setting IPO under its belt, Facebook announced publicly that it would be using code on third-party websites to track and surveil people—thus reneging on the promise it had used to establish market dominance in the first place. In 2017, Facebook paid a $122 million fine in Europe for violating a promise it made not to share WhatsApp data with the rest of the company, which it then did.

In 2019, the FTC announced a $5 billion settlement with Facebook for a variety of privacy violations, including Cambridge Analytica and lying about its facial-recognition software. And in January of this year, Facebook said it would not limit political ads, even false ones. And it won’t fact-check ads or prevent them from targeting particular groups, which is precisely what happened with Cambridge Analytica. Currently, the company is facing intense criticism over its proposed cryptocurrency, Libra.

human being symbol(Image: vchal/Shutterstock.com)

To scholars like Srinivasan, this is a classic example of a monopoly leveraging its power to make more money at the expense of consumers—not a fiscal expense, since the service is free, but by delivering a worse product; in this case, a product offering less privacy. Market share in social media doesn’t work quite like it does in other industries: The network effect creates a positive feedback loop where, as a site gathers users, it becomes more attractive because of those users, making it particularly hard for a competitor to gain traction. While a company’s size isn’t an indication that it has abused its power, we put up with privacy invasions from Facebook because we don’t have alternatives.

“I want to be a subscriber to a social network, like Facebook, which has more people,” says Nicholas Economides, a professor of economics at the NYU Stern School of Business. “Big size is rewarded. If some company manages to really [gain] big, big market share, like Facebook, or Google in its own area, then it gets big benefits. Consumers really like to be with them. That means they have abilities to control the market.”

At this point, Facebook had so much of the market that third parties such as news sites couldn’t very well uninstall their Like buttons—they needed them to drive traffic.

Big Tech’s Version of Monopolies

Bill Gates and Steve Ballmer in 2000Bill Gates and Steve Ballmer in 2000 (DAN LEVINE/AFP via Getty Images)

Now that we’re talking about monopolies, it’s time to bring in Microsoft. In 1995, sensing that controlling how people moved across the internet might be even more valuable than the operating systems it already installed on everybody’s computers, Microsoft bundled the Internet Explorer browser into its Windows OS, thus making sure that every computer came with a ready-to-go default browser — Microsoft’s own.

The Department of Justice sued Microsoft, and after a long trial and lots of testimony, a judge ruled that Microsoft be broken up into one part that runs the Windows operating system and another part that does everything else. An appeals court later reduced the penalty, but weakening Microsoft paved the way for a period of technological innovation that gave us Google, Facebook, Amazon, and a renewed Apple. Many economists say that this was the last major antitrust action.

In the 1980s or so, an economic theory known as the Chicago School began to gain favor among lawmakers and judges. It takes a laissez faire approach to antitrust law, limiting the definition of harm to consumers to price increases and claiming the market will sort everything else out. When the price of your social media network, email system, or video hosting is free, it’s near impossible to bring an antitrust suit under this theory. But we need to stop thinking about the users as the customers, according to NYU’s Dhar. “Customers are the people paying them, and users aren’t paying them,” he says. “The users are just supplying them the data that they’re using for the advertising.”

“The tech industry confounds a lot of the antitrust orthodoxy that is applied in the courts and the government enforcement agencies … because competition works differently,” says the EFF’s Stoltz. “Instead of having multiple similar products competing, you have different products, but they compete with one another for access to data, for customer loyalty, and for venture capital.”

In spite of this, states are beginning to take action. A coalition of 50 attorneys general, led by Ken Paxton from Texas, have announced an investigation into Google over its dominance in advertising and how it uses data to maintain that, and others have begun pursuing Facebook over allegations of anti-competitive advertising rates and product quality. The House Judiciary Committee and Antitrust Subcommittee have been hearing arguments about the role of Amazon, Google, Facebook, and Apple to decide whether the companies have abused their market power. And politicians at the national level, particularly during candidacy, have threatened specific actions, including splitting Instagram from Facebook.

To some degree, this is self-interest, says NYU’s Economides. Facebook’s News Feed and Google News reach a large enough portion of Americans that those platforms can have a big impact on what we see, intentionally or not. Most people probably won’t scroll past their first page of results after a search, so what bubbles to the top (and what doesn’t) is hugely important. “That gives a tremendous amount of power to these companies to shape the political debate … and it’s very hard to take it away,” says Economides.

 In 2011, FTC staff concluded that Google had used anticompetitive practices and abused monopoly power. 

Google has faced several antitrust investigations. In 2011, FTC staff concluded that Google had used anticompetitive practices and abused monopoly power, including skewing search results to favor its own shopping, travel, and finance sites, and copying content from other sites only to leverage it against them—and threatening to remove them from search if they complained. In 2013, following some concessions by Google but no promises to stop the worst offenses, FTC commissioners voted unanimously to end the investigation. Then in 2019, the FTC fined Google $170 million for tracking the viewing histories of children on YouTube.

Also in 2019, Google partnered with Ascension, a health care operator across 21 states, to obtain lab results, doctor diagnoses, hospitalization records, medications, medical conditions, radiology scans, birth dates and names, addresses, family members, allergies, immunizations, and more from millions of patients without notifying them or their doctors, much less obtaining their consent. This was not a violation of HIPAA (the Health Insurance Portability and Accountability Act), as Google was providing AI software to help suggest better care options for patients. But Google has also sought FTC permission to buy Fitbit, which would give the company even more data on user health, such as sleep schedules, exercise, and heart rate. The Ascension partnership plus the proposed purchase have sparked privacy concerns among lawmakers (the Fitbit deal has not yet been approved).

woman works out while wearing Fitbit Ionic Fitbit Ionic (Image: Fitbit)

Amazon, meanwhile, has captured its market on the back of years of operating at a loss, focusing on growth over profits, predatory pricing, and vertical integration that allows it to exert price pressure on competitors or even leverage its delivery and distribution network against them. Often this has resulted in unfriendly takeovers, like the case of Diapers.com. Amazon tracked prices for diapers on competitor diapers.com, maintained lower prices, and offered promos and discounts in a newly introduced “Amazon Mom” program, only to cut the discounts once Diapers.com’s parent company was forced to sell to Amazon.

“Amazon is exploiting the fact that some of its customers are also its rivals,” concludes Lina Khan, author of a 2017 Yale Law Review article on how Amazon has confounded traditional antitrust understandings.

Amazon boxes on a conveyor belt in a warehouse(Photo by Helen H. Richardson/MediaNews Group/The Denver Post via Getty Images)

The company watches third-party sellers for success stories only to offer similar products under its AmazonBasics brand, at a lower price. Furthermore, the company sets prices variably, depending on several factors, often many times per day. The company has said it does not show different prices to different customers, but the practice makes it hard to prove predatory pricing.

There are consumer benefits to Amazon’s business model. Amazon makes lots of products widely available, and in the case of popular items, very cheap. Its drive for growth over profit has allowed it to woo customers and revolutionize e-commerce. Amazon Prime, for instance, doesn’t exist to make money; its purpose is to get people to shop only on Amazon.

The Value of Data

Data comes into play here, too. Amazon has its own troves, especially related to consumer behavior, which is especially valuable to advertisers. It can trace who has bought what, and when, and from whom (and what you’ve asked Alexa), even things you’ve browsed but not purchased or how long something sat in your cart.

Amazon holds onto data you voluntarily give it, including contacts, images and video you’ve uploaded, special-occasion reminders, playlists, watch lists, wish lists, and more. And the company automatically collects your location, app use, and what websites you visit before and after coming to Amazon.com. In Amazon Go stores and stores that use its Just Walk Out technology, video and deep-learning AI to track who grabs what.

Amazon Go store (Image: VDB Photos/Shutterstock.com)(Image: VDB Photos/Shutterstock.com)

This kind of data collection is not only done by the tech giants. For instance, weather apps track your location even when you’re not using the apps, unless you opt out. That’s ostensibly to provide instantaneous access to weather information wherever you are, but many of them sell your location information to third parties, a practice for which the City of Los Angeles sued The Weather Company.

Some apps are sharing very sensitive information, such as an individual’s sexuality or HIV status. And even though Grindr said it would quit sharing HIV status, Google allows third parties to learn what apps you use—and if advertisers know you use Grindr, they can make a pretty safe guess as to your sexual orientation. If you’ve filled out an OkCupid profile, you’ll remember how it asks you personal questions about your drug use, political party, sexual proclivities, and what side of the bed you like to sleep on. This info is used to help select matches for you, but the company is also sending that information to an adtech company called Braze.

Earlier this year, the FCC fined major cell phone providers $200 million for selling consumers’ real-time location data to third parties. The New York Times obtained one file of such data, which it used to discover cell phone users’ addresses and places of work, including public officials and political protesters. “They can see the places you go every moment of the day, whom you meet with or spend the night with, where you pray, whether you visit a methadone clinic, a psychiatrist’s office or a massage parlor,” the Times reported.

The Business of Selling Data

So who’s buying that information? It’s not advertisers, at least not at first. A shadowy network of hundreds (or maybe thousands) of third parties known as “data brokers” (or sometimes the “adtech” industry, though the two are not precisely interchangeable), collect and process data from many distinct sources, including credit reporting, ID verification, public records, smartphone data, browser history, loyalty programs, social media, credit card transactions, connected devices, information scraped from websites, market research, and so on. Some of it is publicly available, and some of it is purchased.

These are companies you probably haven’t heard of. They use a unique identification number to collate huge parcels of information on us. They’ve built a virtual profile of you not unlike what Cambridge Analytica did. So you’re influenced by factors you’re unaware of but that the data brokers know all about: They know which buttons to push or levers to pull and when to get you to do what they want.

Those ads that make it seem like your phone is listening, but perhaps they’re so good at understanding you that they are actually predicting what you’ll be talking about. This isn’t as far out as it sounds. If their profile of you is inclusive of your interests, an AI with sufficient data can likely infer many of your topics of conversation.

 It’s not just about selling you things; it’s also about persuading you to do things, which happens to be buying what an advertiser wants you to buy. 

Remember, this all rides on big data. It’s not that at one time you bought this thing and you posted your mood about it and therefore they think maybe you’ll be interested in this other thing. It’s aggregating all the places you’ve gone and all the things you’ve bought to make predictions of your consumer behavior. Then that gets sold to advertisers. It’s not just about selling you things; it’s also about persuading you to do things, which happens to be buying what an advertiser wants you to buy.

Your data is often sold to advertisers, but data brokers can also sell to other parties, including credit scoring and insurance companies. And because two individuals won’t see the same ads, it’s difficult to spot price discrimination, disinformation, and other exclusions. The brokers put together lists that potential advertisers might be interested in, such as homeowners, runners, or video gamers—but sometimes it can get much darker, as in 2013, when data broker MEDbase 200 was caught offering lists of rape victims, alcoholics, and sufferers of erectile dysfunction. And in 2017, Facebook allowed housing advertisers to ensure that ads for housing were not shown to African Americans, and boasted to other advertisers the ability to target teens who felt insecure, worthless, anxious, useless, and more.

Once an entity has bought your data, there’s a bidding war. From the time you click on a page to when the ads load on that page, potential advertisers use automated tools to bid on how much they are willing to pay for you to see an ad, and the results of that real-time bidding are then added to your profile.

Amazon, for example, does not sell the data it collects (which you can see and control here). But it does allow third parties that serve ads to install cookies, which they can use to gain information about you, including your IP address and more. And Amazon does buy data from data brokers, in what’s called “pseudonymized” form—your name is replaced with a different identifier, like a random number—which can then be paired with your profile to target ads. As the Times found, it’s easy for parties that have some portion of your data to match it to other bits, to create those robust, predictive profiles.

What Are Lawmakers Doing About This?

Sen. Kirsten Gillibrand (Photo By Tom Williams/CQ-Roll Call, Inc via Getty Images)Sen. Kirsten Gillibrand (Photo By Tom Williams/CQ-Roll Call, Inc via Getty Images)

Several recent major pieces of legislation have tackled the privacy problem, and more are forthcoming. The EU, in 2018, implemented the General Data Protection Regulation (GDPR), which applies standards for keeping data secure, a legal liability if companies fail, and required practices if a hack should occur. It also gives citizens the right to access their personal data and to ask the companies holding it to delete it.

In 2020, the California Consumer Privacy Act (CCPA) took effect, which is similar in some ways to the GDPR, allowing internet users to request the data that has been collected on them (and learn where it was sold), to request that it be deleted, and to opt out of future collection. Facebook, Google, and many others revamped their privacy pages, allowing users to toggle what the companies could and could not collect, and what they could and could not do with what they collected. The law applies to data brokers too, but you have to contact each one yourself, assuming you can find them. So a startup called DoNotPay has begun offering an automated service that contacts data brokers on your behalf and demands that they delete your info.

In the absence of a national policy, other states are building their own legislation. A number of states, from Florida to Washington state, considered consumer privacy bills this year, but few gained any real traction, in part due to COVID-19 restrictions. In Congress, Senator Kirsten Gillibrand (D-NY) has proposed the Data Protection Act, which would create an independent federal agency to oversee data privacy and security.

Privacy groups and tech companies have pointed out flaws in some of these regulations, including loopholes (companies may reject user requests for data, for example, saying they require identity confirmation). Remember that real-time bidding war you set off when you click on a link with ads? If you decline to allow companies to sell your data, as CCPA allows Californians to do, that bidding happens without the bidders knowing as much about you, and the ad is less valuable. But Google has found a way to turn this to its advantage: When a user opts out, Google does not allow other parties to bid at all, restricting it to its own, in-house bidders.

woman on phone(Image: Trismegist san/Shutterstock.com)

And these laws are new enough that it’s unclear how effectively they’ll be enforced, and to what extent. Legislation can have unintended consequences, points out Ashutosh Bhagwat, a constitutional law professor at the University of California–Davis. Any policy that undermines the basic business model of an industry needs to offer an alternative unless we intend to live without social media altogether. (Not likely.) And paying for services rather than relying on advertising can accentuate the “digital divide,” denying social media to people around the world who can’t afford it.

“I think the privacy concerns are somewhat legitimate, but I think they’re a little overblown. There’s a lot of, ‘the sky is falling’ kind of stuff going on, and I don’t think we’ve quite got to that point yet. Maybe facial recognition will be the technology that’s the killer app for privacy,” says Bhagwat. “People vastly exaggerate how easy it would be to solve this [privacy] problem.”

Although the current COVID-19 pandemic has dominated the media cycle, some of these issues are coming to a head behind the scenes as people work from home and spend more time online. Online meeting software Zoom was busted, and then sued, for sending information—including device, operating software, carrier, time zone, IP address, and more—to Facebook without permission via the “Login with Facebook” SDK. (Zoom has since removed the SDK.)

 Although the current COVID-19 pandemic has dominated the media cycle, some of these issues are coming to a head behind the scenes 

Meanwhile, governments around the world have been using a variety of phone data to track and combat the disease, including enforcing social distancing and mapping the spread. Many have raised concerns about sacrificing privacy during a crisis, only to never get it back, but the response in Taiwan, where the government installed location trackers on the phones of people suspected of having COVID, has been positive because policies there have been so effective at stopping the spread. Kinsa Health has been cheered for its ability to quickly spot potential outbreaks—sometimes weeks ahead of the CDC—based on the body temperatures of its users sent to the company by its smart thermometers.

Google has launched a site that offers community mobility reports, which uses location information to show public health officials (or anyone who wants to look) where people are and aren’t going. Google says the information is collected in aggregate and won’t show actual numbers, just percent change. Through it all, Congress has been moving forward with the EARN IT Act, which would eliminate end-to-end encryption (as used in messaging apps like WhatsApp or Signal) in the name of fighting child exploitation.

Still, some sort of privacy regulation is necessary, says the EFF’s Stoltz. “Broadly, they take the right approach to privacy, in that they start from a framework of privacy being a human right, not something that a person can sell or trade away,” he says. “We really do need both baseline privacy rules … [and] robust antitrust law that says the concentration of economic power is harmful, just like concentrations of political power are harmful.”

Feature Image Credit: Shutterstock.com

By Nathan Hurst

Sourced from PC

 

Brandface, Rathfarnham, Dublin

We have some openings on our team for logistics staff to set-up and de-rig at various events and brand activations throughout the country.

Applicants must be over 25 years of age, and competent in driving vans. Manual Handling will be an essential part of the role also, and full training will be provided.

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The hours are flexible, the work is varied, and the atmosphere is fun.

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