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By Nicholas Rossolillo.

Facebook (NASDAQ:FB) stock has had an epic run since its public debut in 2012. Shares have surged nearly 450%, driven by massive global additions to active subscribers and dominance in online advertising — with Alphabet‘s Google making up the other half of the virtual duopoly.

Over the last few years, though, Facebook has been dealing with some well-documented woes. There was some backlash after reports that user account information was improperly accessed by political consulting firms during the 2016 presidential elections. There has been more recent criticism from politicians over the type of campaign advertising the social media giant allows, and talk of whether U.S. antitrust investigators might eventually force a breakup of the company (which also owns Instagram, WhatsApp, and Messenger).

Facebook has thus far been able to withstand the criticism. And while ads make up the bulk of its revenue right now, the groundwork is being laid for a more diversified business. In 10 years, much of Facebook’s operation will likely look similar to what it is right now. But the services available through one of the company’s social apps should be far more diverse.

Online social interactions, ads, and average revenue per user

Facebook has turned into a cash-generating monster over the last few years. Revenue has grown over 1,800% since 2012, clocking in at $71.0 billion in 2019. Free cash flow has been equally impressive, increasing 2,150% to end 2019 at $21.1 billion. Facebook’s user count expansion is one of the key ingredients to its meteoric rise.

Year-End Period Monthly Active Users Increase (YOY)
2012 1.06 billion 25%
2013 1.23 billion 16%
2014 1.39 billion 13%
2015 1.59 billion 14%
2016 1.86 billion 17%
2017 2.13 billion 14%
2018 2.32 billion 9%
2019 2.50 billion 8%

YOY = year over year. Data source: Facebook.

Now with over 2.5 billion monthly active users of one of its apps, it’s no surprise that growth in this important metric is slowing down into the high single-digit percentages the last couple of years. Expect that to continue in the next decade as low single-digit growth in new users is likely more realistic over the very long term (10 years or more).

But as Facebook has proved, new users aren’t the only way to grow. CEO Mark Zuckerberg and his management team expect the top line to keep expanding north of 20% for the foreseeable future even though user additions are decelerating.

The new key ingredient is average revenue per user (ARPU). Back in the fourth quarter of 2012, Facebook’s global ARPU was a mere $1.54, compared with $8.52 in Q4 2019. The massive gain is a result of the company primarily figuring out how to better deliver ads and provide a lucrative platform for its advertising partners — although the “other” segment, primarily Oculus virtual reality (VR), has also been steadily growing by double digits and hauled in about $1 billion in revenue in 2019.

ARPU is the metric to watch in the next decade at Facebook. It still has a lot of room to run in emerging markets. At the end of 2019, ARPU was a whopping $41.41 in Facebook’s most mature North America geography. Over in Europe, where regulatory scrutiny is higher than here at home, ARPU was $13.21. That compares with just $3.57 in Asia-Pacific and $2.48 everywhere else. Put simply, Facebook has a lot of room to grow as emerging economies continue to develop.

Looking beyond the controversy

Facebook’s business being tilted so much toward advertising is what frequently comes under the microscope, though, so let’s assume that increasing ARPU from ads doesn’t end up being the tailwind it has been the last eight years. That’s OK. When it comes to consumer/business interaction, there’s more going on than just advertising.

Facebook isn’t blind to this fact, either. On the last quarterly earnings call, Zuckerberg outlined some of the work his company is doing to diversify. Much of that work at the moment is going toward helping users control privacy and access to their personal information. A large chunk of the $30.9 billion in expenses in 2018 and $46.8 billion in 2019 went toward various privacy updates and regulatory compliance. And Zuckerberg said other features are in the works: a private social platform for more intimate interactions, e-commerce, and payments, and a cloud computing platform.

Among those efforts is WhatsApp Payments, which will start rolling out to new countries the first half of 2020 (it’s been testing in India since 2018). Also, there are new tools for small businesses and entrepreneurs to sell and accept payments online, the development of a next-gen AR/VR computing platform via Oculus that goes beyond delivering video games and entertainment, and messaging tools for business employees to communicate with one another and customers. With 8 million paying advertisers and more than 140 million businesses using at least one free-to-use Facebook tool at the end of 2019, there’s plenty of open space to keep growing.

All the talk about Facebook right now is centered on social issues, but I believe that will subside in time. The company is already a cloud computing giant geared toward its ad platform, and it’s dumping a lot of investment dollars into growing its ecosystem of cloud-based tools for users and businesses alike. Paired with its dominance in selling advertising, there’s a lot to like about Facebook as an investment over the next 10 years.

Feature Image Credit: Getty Images.

By Nicholas Rossolillo.

Sourced from The Motley Fool

Neworld Associates, 9 Greenmount Ave, Dublin

Salary: 30,000

Neworld Associates is looking for a Creative and Analytical person to join our team in Harold’s Cross.
You must have relevant qualifications in marketing or behavioural science and at least 2 years work experience. You will carry out qualitative research and data analysis. Excellent writing and communication skills are necessary. Experience of working in a marketing or customer service role is an advantage. A keen interest in the latest consumer behaviour trends would also be an advantage.
39 hours p/w. Salary €30k p/a.

Click HERE to apply for this job.

Brandface, Sligo.

Due to our large client base, additional campaigns and new clients coming on board we are looking for Brand Ambassadors to join our team in the Connact & Ulster.

We work with some major global brands across a range of industries including; FMCG, Drinks, & Sports. We are looking for open minded, product driven, brand aware people to join the team and help promote brands in the right way.

Click HERE to apply for this job.

Hot Press, 100 Capel Street, Dublin.

Hot Press has just published it’s 1,000th issue. Following that major landmark, Ireland’s most influential and widely acclaimed magazine is on the lookout for hot new talent to work across all of our projects and platforms.

Hot Press is seeking an experienced advertising and sponsorship sales executive, to work across the full range of our titles and platforms.

This is a really exciting opportunity for people with sales ability and the ambition to make their mark and establish themselves in the entertainment and media industry in Ireland. For over 40 years, Hot Press has been at the cutting edge of Irish media development, establishing a reputation as one of the leading entertainment and music publications in the world.

In 2020, we are responsible for the following publishing adventures: – Hot Press, the magazine – Hotpress.com, the website – The Hot Press Yearbook – The Hot Press Annual – Go Rail, the magazine of the train service in Ireland – Enterprise, the magazine of the Enterprise Express – Best of Ireland, a superb glossy annual guide – Best of Dublin, its acclaimed sister publication – and a variety of one-off consumer, b-to-b and bespoke books, titles and initiatives.

In addition, we organise a range of events, exhibitions, music partnerships, online activities, mobile applications, social network campaigns and national competitions, in music, media, fashion, design, writing, film, sport, education, photography and more, all driven by our unparalleled access to, and understanding of, the Irish youth, entertainment and student markets.

We are currently seeking people with some – or all – of the following qualities:

  • Proven sales know-how and ability
  • An awareness of the importance of meeting targets
  • The drive to really contribute to the future development of an exciting media business
  • The ability and attitude required to work effectively as part of a team
  • The independence necessary to take on personal responsibility for clients
  • An understanding of the potential of the internet and social media in a wider promotional mix
  • The imagination to come up with new ideas and concepts
  • The commitment to get the hard work done
  • Managerial potential or experience…

This role suits someone who has over 3 years

  • Media Sales Experience

If you truly believe that you can generate substantial sales and be part of a winning team apply now!

We do not require the assistance of recruiters for this role, thanks.

Click HERE to apply for this job.

By Stephanie Burns.

“Genius is making complex ideas simple…” – Albert Einstein.

Simplicity is something I love – even creating a podcast called The Top 3 For Entrepreneurs, wherein I asked some of my favorite entrepreneurs for the top three tips they would give if pressed for time. Since February is the shortest month of the year, I decided it would be great to get a short tip from 20 entrepreneurs I admire, on how they reach seven figures a year.

1. Elena Cardone, co-owner of Cardone Capital

Build relationships. Business influencer Elena Cardone emphasizes the power of relationships in reaching seven figures. “Being independent is a middle class mindset, which I’m helping people break from,” she shared. “You can only go so far on your own – building an empire begins with relationships.”

2. Aimee Tariq, CEO of A Life With Health

Take care of your health. Aimee Tariq, health optimization expert, believes the ability to scale your business comes down to health. “Health is key to the sustainability of your business and everything starts with it,” she shared. Without health, Tariq says you won’t have the mental clarity and energy to focus appropriately and to make the best decisions.

3. Jen Gottileb, CEO of Superconnector Media

Don’t compare yourself to others. Gottileb believes in the power of letting other entrepreneurs fuel you. “As entrepreneurs in this age of social media, it’s very easy to find ourselves scrolling our feeds and comparing ourselves to other people’s successes,” she points out. “If we let it, this “comparisitis” phenomenon can cause major self doubt and diminish our confidence. It can even cause massive inaction. Instead of allowing that feeling of jealousy to bring you down, use it as a tool to see what’s possible for you!” she encourages.

4. Desislava Dobreva, CEO of Des Dobreva, LLC

Craft your identity. Desislava Dobreva, more commonly known as the branding queen, states that branding is simply a combination of identity and perception. Dobreva utilized this basic principle to build the highest retention membership site that generates monthly recurring revenue. To forge a brand that does the same, emphasize identity and perception.

5. Guna Meldere, CEO of Guna Meldere, LLC

Visuals matter. Guna emphasizes brand strategy. She says it’s vital to create a brand visual across the entire board that aligns with this strategy, but to also make color choices that help you build trust with your customers.

6. Melonie Dodaro, CEO of Top Dog Social Media

Know thy customer. Melonie Dodaro specializes in using social media to attract and retain clients. She says that the most powerful way to become a client attraction machine is by “crafting an ideal client avatar.” In other words, understand everything about your ideal client, then create a profile to fit that avatar.

7. Matt Young, CEO of Matt Young Media

Listen to your customer. “In sales calls, closing is 95% listening.” Young reminds us that people remember how they feel rather than what you say.  “It’s such an unusual feeling to feel heard – and that’s how relationships are built.”

8. Lauren Tickner, CEO of Impact School

Get your customer to realize they need your help. “According to behavioral science, it’s 5x more persuasive for your prospect to convince themselves that they need your help,” Tickner shares. “To do this, it’s up to you to speak to your potential customer and ask them a specific series of questions to help them open up to their needs and recognize they need your help.”

9. Kerri Kasem, CEO of Breakthrough Naturally

Always follow up. Following sales, it’s also all about the customer experience. “Whether you have an ecomm store or a physical store or service, call as soon as they ordered and keep following up with them to ensure they are happy and to make recommendations,” Kasem recommends.

10. Christine Weeks, Founder of Eleanor Creative

Your team matters. “You can’t do everything yourself. Take the time to find the best team members, then love on them and provide them with the best work environment possible. You’ll see an improvement in every aspect of your business,” says Weeks.

11. Immy Tariq, Chairman of Webmetrix Group

Multi-channel marketing. Immy Tariq is a business expert who says scaling companies needs to be done with multi-channel marketing, which is the blending of different promotional and distributional channels. “I apply this to deliver on every platform starting with SEO by focusing on the 4 core algorithms: user intent, user experience, authority and localized traffic (engagement),” he specified.

12. Kraig Bond, Founder of Elite Results Marketing

Don’t forget SEO. Your website can do a lot of sales heavy lifting, so optimize accordingly. Bond says that proper brand entity and website setup is necessary to promote better SEO exposure in Google.

13. Melyssa Griffin, CEO of Melyssa Griffin, LLC

Engage your website visitor. As an online marketing expert, Griffin preaches the power of utilizing chatbots & email lists to capture people’s information. “Before you begin to generate this traffic, make sure to build powerful website assets so that the value of every website visitor is maximized,” she advises.

14. Gretta Van Riel, CEO of Hey Influencers

Engage influencers. Van Riel believes that influencer marketing is key to raising brand awareness and reaching large audiences of potential customers. With this exposure comes trust: engage influencers this year.

15. Rachel Bell, founder of the Online Coach Academy

Use Instagram stories. For Rachel Bell, it comes down to Instagram stories. “Instagram growth has slowed down, so the key is to utilize instagram stories in a way that engages people.” She does this by providing both entertainment and CTA’s.

16. Sunny Lenarduzzi, CEO of Sunny Lenarduzzi

Leverage video. In the interest of presence on every platform, Lenarduzzi advises to capture viewers on YouTube by creating pithy educational videos. The more educational they are, the higher they’ll rank in the YouTube search engine.

17. Shay Rowbottom, CEO of Rowbottom Marketing

Be present on LinkedIn. LinkedIn must be utilized, too. Rowbottom shares, “LinkedIn is a newsfeed network like Facebook where people are discovering content.” If you give your followers a positive user experience, it can pay off in sales.

18. Cody Neer, CEO of Ecommerce Brand Academy

Paid ads can move the needle. Media buying can take your ads over the top. “Scale with paid ads once the organic channels are set up using media buying,” recommends Neer.

19. Joseph Lazukin, CEO of Pixel Smarter

Data is your friend. Along the way, make sure you’re optimizing data to re-strategize. “Data helps us make better decisions for scaling and retargeting.” Lazukin advises.

20. David Finkel, CEO of Maui Mastermind

Automate to free up your time. Finally, to truly scale to seven figures, automate your business. “You must become owner independent with proper systems in place,” Finkel notes.

By Stephanie Burns

My company, Chic-CEO.com, is an online resource for over 100,000 female entrepreneurs. As a startup, we had to get scrappy in order to hit our goals and make an impact. When we started asking for the impossible and getting the green light, I knew we had stumbled on something magical – something I call ‘Unreasonable Requests.’ I write about female entrepreneurship and how to brand yourself. I live in beautiful Ozark country with my husband and two brilliant children.

Sourced from Forbes

Groupon, Dublin.

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime.

We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward.

We are looking for an expert in Paid Marketing to lead our International markets. You will have experience managing / optimizing performance marketing campaigns, building and leading a team, and partnering with analytics and engineers to scale these efforts through automation. You are a marketer and a leader of teams who’s particularly energized by performance marketing, growing efficiently and looking for new areas to optimize. If this sounds like you, please reach out to us.

Key Responsibilities:

  • Manage all aspects of Paid Marketing for our International businesses, including strategy, forecasting, and technology.
  • Develop the strategic roadmap for paid marketing and SEO while partnering on overall multi-channel strategy
  • Collaborate with engineering and product to drive automation for the channels
  • Build and optimize Paid marketing campaigns for specific KPIs
  • Create and manage relationships with internal and external partners (cross functional teams and external teams)
  • Integrate and align the channels into a unique customer centric approach.
  • Establish and track key performance indicators and other supporting metrics to measure digital marketing effectiveness and ROI
  • Champion analytical insights and dashboards that demonstrate the specific value of digital platforms and channels
  • Manage the digital marketing budget and create compelling business cases for future investment
  • Lead, develop and manage the internal SEM, SEO, Display and Affiliates teams
  • Partner with cross functional Ad Tech team to build automation, optimization, and scalable tools for the online marketing team
  • Champion excellence within online marketing team and our cross functional partners

Who you are:

  • Minimum of 10+ years of work experience in a global organization as a Digital Marketing or business leader, including the strategic management and hands on execution of Display, SEM, SEO and Affiliates, and other digital advertising platforms
  • At least 5-7 years of people management experience, excellent leadership skills with the confidence to lead, manage and engage team members (both direct and indirect reports)
  • BS degree in Business, Economics, Math, Engineering, Statistics or related field preferred. Masters degree is a strong plus
  • Expert in online advertising management and budget optimization
  • Strong ability to manage external vendors and agency partners
  • Ability to synthesize data and analytics from a wide variety of sources into concise, actionable insights and recommendations
  • Ability to collaborate with cross-functional teams and influence decision making across all levels of the organization
  • Strong ability to develop and implement plans while continuously monitoring results and implementing continuous improvement methodologies
  • Innate ability to stay in tune with and take advantage of emerging technology trends and platforms within web/digital marketing.

Click HERE to apply for this job.

Sourced from doxee.

In a previous series of posts, we have taken an extensive look at the characteristics of Inbound marketing, distinguishing it from Outbound, recounting its history, and identifying the latest developments. The goal was to describe the evolution of a concept, from theory to practice.

In this post, we will look at inbound marketing from the point of view of B2B, looking at why it’s effective, and focusing on the features that make it stand out: the production, management, and strategic distribution of high quality content (content marketing).

What is B2B marketing?

“Business-to-business marketing refers to the marketing of products or services to other businesses and organizations. It holds several key distinctions from B2C marketing, which is oriented toward consumers.” This definition is taken from the Marketing Solutions Blog from, LinkedIn, the world’s largest professional networking site with over 550 million members.

In a broad sense, B2B marketing content tends to be more informative and direct than B2C content. This is because the purchasing decisions of businesses, compared to those of consumers, are based on the impact on profits. The return on investment (ROI) is rarely a consideration of the average consumer, at least in the sense of a purely “material” investment (the ratio between expenditure and immediate economically quantifiable benefit), but it is an absolutely primary objective for business decision-makers.

B2B marketers find themselves managing a complex sales process, where they are called upon to identify the real decision-makers and the main stakeholders of the target company within a corporate landscape that is unique and characterized by specific organizational charts and decision-making flows. It becomes absolutely necessary to acquire a solid and precise knowledge of the company so as to be able to map the people really involved in the decisions by reaching them with relevant and personalized information.

Who is B2B marketing aimed at?

B2B marketing campaigns are aimed at any individual who has the ability to influence purchasing decisions. This can include a wide variety of professional titles, up to the C-level.

B2B marketing in context 

To start getting an idea of the context, let’s take a look at the Sagefrog Marketing Group’s 2020 Marketing Mix Report B2B (download here), which contains data on B2B marketing strategies, competitive trends and emerging tactics:

  • Between 2017 and 2018, at least 40% of B2B companies invested a tenth of their budget in marketing. Since then, that number has risen to almost 50%
  • The total expenditure is distributed across the following: 56% on Digital Marketing, 52% on Website Development and 36% on tradeshows and events
  • Content Marketing (27%) is an area in constant growth

In the 2018 B2B Content Marketing report focusing on Benchmarks, Budgets, and Trends by CMI and MarketingProfs, 91% of companies employ Inbound Marketing  as “a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience — and, ultimately, to drive profitable customer action.”

Of the remaining 9%, 54% said they plan to invest in content marketing within 12 months; 43% have no immediate plans to use content marketing; and 4% have used content marketing in the past.

Quality content: a strong return on investment

The Sagefrog Report highlights that quality content can offer a strong ROI when properly optimised for search engines so that it can be easily found and shared over and over again.  This means that quality content combined with clear and graphically pleasing landing pages and contact forms can help provide qualified leads. To achieve this goal, each piece of content must be designed in such a way that it is informative, relevant, searchable, shareable, not overly promotional, and above all, distinctive from that proposed by competitors.

Where the objectives of marketing and sales meet

Among marketers’ main objectives for 2020, in the first place is the need to convert leads into customers, followed by increasing sales, growth in brand awareness, the creation of “Thought Leadership,” and finally, increased website traffic.

What’s important to point out here is that the two main objectives are in fact priorities that marketing and sales teams share, which suggests the need to harmonize operations between the two departments.

Sales and marketing leads get personal

Referrals are the main source of qualified marketing and sales leads (63%). This is by no means surprising: B2B draws useful knowledge and contacts from the interpersonal networks of professionals, who are more likely to invest their time and money working with a company if they can rely on an existing connection.

In any case, if referrals are the main source of sales and marketing leads, inbound marketing is also gaining traction (33%). In both cases, we can read the strong signal of increasing attention to the personalization of communications.

In fact, the marketing experts interviewed by Sagefrog say that in 2020 they will explore personalization strategies (47%) through Account-based marketing (42%), video marketing, (41%) and inbound marketing (39%), AI and automation (36%), conversational marketing in the form of chatbots (33%) and influencer marketing (27%).

How do I create a B2B marketing strategy? The best B2B inbound marketing tactics

The competition to win the attention of customers gets tougher every day. Building a B2B strategy that delivers results requires considered planning, execution, and management. In the aforementioned LinkedIn article, the steps for planning a B2B marketing strategy are outlined. The steps for getting there, as the aforementioned LinkedIn article describes, are part of any inbound plan because they incorporate two fundamental assumptions:

  • Personalized, useful, and relevant content that authentically conveys the brand’s vision and value system through relevant channels
  • Continuous listening to the feedback of the reference target, previously profiled
  1. Develop a global vision and select specific and measurable business objectives
  2. Define the market, never forgetting that you’re talking to a person. While B2C goods often have a wider and more general audience, B2B products and services are marketed to a set of customers with specific needs related to their sector, department, and the business function. However, potential customers are also individuals with precise demographic data, urgencies, and priorities.
  3. Identify B2B inbound marketing tactics and channels. Once solid information about the target audience has been defined, determine how and where to reach them. The knowledge gained through the previous step should help. In any case, it is good practice to prepare a list of questions to establish time and place, both physical and virtual, in which to try to intercept those who will be the recipients of targeted marketing actions.
  4. Create content, distribute it and organize campaigns. After deciding which channels to use, plan and implement best practices for each one. Each action should, in any case, be built around some critical elements: a message, expressively translated with a creative approach, a series of useful insights, the most accurate targeting possible and some understandable, transparent and persuasive call to action.
  5. Measure and improve. Consult analysis and metrics reports in order to activate review and fine-tuning processes in real time: even with a well-studied basis, the creation of content and campaigns is intrinsically based on hypotheses and forecasts and must be optimized until you have substantial involvement and conversion data to rely on. Observe the channels, topics and media that resonate the most and then enhance them.

Essential elements of B2B inbound marketing tactics  

Truly effective B2B marketing is conversational, focused, and contextually relevant, and a B2B marketing strategy must include a variety of content, most of which is typically inbound: blogs, white papers, social media, email, videos.

Blogs: Regularly updated blogs provide organic visibility and direct inbound traffic to the website, whether institutional or product based. The blog can contain different types of content: copy, infographics, videos, case studies and much more.

Search: SEO best practices must be updated in conjunction with Google’s algorithm, which is changing more and more often, making it difficult to keep up. Lately, the focus has shifted from keywords and metadata to the interpretation of the user’s signals of intent.

Social media: Both organic and paid traffic should always be part of the mix. Social networks allow you to reach and attract potential customers where they are active. B2B customers increasingly use these channels to search for potential suppliers and to inform their purchasing decisions.

White papers and ebooks: Resources containing valuable information can be gated (requiring users to provide contact information or perform another action to download the content) or freely available. Often used as B2B lead generation tools.

Email: Although its effectiveness in recent years has been impacted by the proliferation of spam filters, email is still widely used today.

Video: Content that can be used within many of areas listed above (blogs, social media, e-mail) is becoming increasingly important for B2B strategies

In conclusion: Be human

When it comes to B2B marketing, the biggest mistake we could make is thinking that you are addressing an abstract and impersonal entity. In fact, as it should be clear by now, any marketing action will be aimed at recipients who are first and foremost real people who are driven by emotional and cognitive motivations. Although corporate decisions tend to be more rational and logical in nature, this does not mean that the content communicated must be formal or “robotic” in tone.

For the same reason, campaigns that are too broad will not be able to connect with (or influence) the audience in the same way that those aimed at specific segments can. Defining and segmenting the audience is an absolutely fundamental preliminary step in creating a message that speaks directly to individuals driven by a real need.

Personalization and relevance are essential: “speaking the language” of customers is a valid precondition because it allows us to cross an initial barrier, that of understanding. But it’s not enough: it’s necessary to publish content and ads that thematically adapt to the place where they are displayed. For example, shorter videos with simpler and more immediate narrative hooks work better on social media feeds, while a longer video is probably better suited to YouTube. Put yourself in the end user’s shoes and humanize your relationship with him or her right away. As in any Inbound strategy, even in the case of B2B marketing the starting point—each person’s needs and desires—is unique.

Sourced from doxee

By Jude McColgan.

30-second summary:

  • Remarketing is your friend: The common myth is that remarketing is a form of stalking consumers who previously interacted with your brand, but when done correctly, it can be very beneficial and 90% of marketers would agree.
  • Going beyond personalization: By adjusting efforts like the timing of push notifications, the mediums being used to deliver those ads and incorporating more creative copy, companies can provide experiences that make the consumer fall even more in love with the brand, fostering stronger brand loyalty.
  • Breaking a brand’s mold in 2020: A new decade is the perfect time for brands to be edgier and more creative. Companies should try shaking up their strategies and highlight ways that differentiate themselves from their competitors and offer consumers a unique experience.

Consumers have been bombarded with ad content since well before Black Friday, many of which were completely irrelevant to their shopping experience – meaning they are over being marketed to 24/7. So, how can brands try to combat ad fatigue this year? It’s all centered around shaking up marketing strategies, while putting the consumer first.

Their journey begins by choosing when and where they engage with a brand; it’s up to marketers to use that data and digital intelligence to understand their audience on a personal level, and better inform their personalization and customer engagement strategies.

As you kick off your marketing campaigns in 2020, keeping the following tips in mind can help you start to build loyalty and trust with your customers:

Remember, remarketing is your friend

The common myth is that remarketing is a form of stalking consumers who previously interacted with your brand, but when done correctly, it can be very beneficial – and 90% of marketers would agree.

Remarketing gives brands another way to reach users outside of its physical store, website, or mobile app, while simultaneously increasing the chance of conversion. The problem is, few brands are implementing remarketing correctly, which results in users receiving ads that either don’t apply to them, or that they aren’t interested in.

As we enter a new decade, marketers should do an assessment of where their inbound traffic was coming from in 2019 and create new demographic segments to leverage in retargeting efforts this year.

Consumers don’t have to hate your ads, so take advantage of the tools you already have to provide them with a better experience.

Go beyond traditional personalization

Today’s consumers can spot a halfhearted sales pitch a mile away. It’s not enough to simply insert a naming macros into an email template and call it personalization.

We can, and should, do better. Instead, brands must tailor content effectively, but how?

By adjusting efforts like the timing of your push notifications, the mediums you’re using to deliver those ads – mobile, web, social, SMS, email, and in-store – and incorporating more creative copy, companies can provide experiences that make the consumer fall even more in love with the brand, fostering stronger brand loyalty.

At Localytics, we call this moving beyond traditional personalization to delivering the next best action for your customers – letting them choose what, when and where they want to engage.

Brands will find higher engagement with their messages and less churn by contextualizing the content they send consumers and ensuring it meets their interests and preferences.

Only by throwing out the way they currently think about personalization efforts can brands in fact move beyond it – ultimately delivering communication that’s truly aimed at an individual. Those who do so will avoid adding to the holiday ad hangover.

Break your brand’s mold in 2020

If your brand has been offering the same marketing message and value proposition to consumers for the past few months, it might be time to change up your tactics in the new year.

There can be a learning curve with this process, but it’s important for each brand to experiment with different strategies to find what works best. A new decade is the perfect time for brands to be edgier and more creative, and to experiment with delivering ads in new formats that consumers might be adopting quickly.

If your target audience is of a younger demographic, consider advertising to them on TikTok, and if you see notable engagement on your mobile app, integrating a chatbot for better product recommendations may be a good idea.

Companies in the retail space could pilot new promotions based on a multitude of audience factors to see if that boosts stagnant engagement rates, while companies in other industries could cut out promotions and sales speak altogether in favor of a more purpose-driven narrative instead.

The marketing industry has been preaching the importance of personalization for years, yet many consumers today still feel that brands are missing the mark. Now more than ever, it’s time to put the consumer first and put them at the heart of your strategies.

We’re armed with the technology advancements to paint a more colorful picture of the consumer using not just Profile Data, but also Behavioral Data. Effectively engage consumers at the right time, on the right channel and with the right message to offer the next best action.

By Jude McColgan

Jude McColgan is CEO of Localytics, a customer engagement platform that gives brands the digital intelligence they need to deliver a meaningful, personal customer experience. The Localytics platform is used in more than 37,000 apps with more than 100 million notifications per day.

Sourced from ClickZ

B

In a recent post we discussed a product we really love, GetResponse, and how you can use it for creating landing pages, email automation and lead funnels. This became a very post on our blog and we decided that we should probably elaborate on the key area of the post, by which I of course mean, sales funnels.

What is hope marketing and why should you replace it with a sales funnel?

Hope marketing essentials means “hoping” for the best when it comes to marketing a business; it means copying other companies’ marketing tactics and hoping they will also work for you. Essentially, imagine just hoping your customer’s refer you to other businesses or that by mentioning your business to people online you will get customers. This used to work and it still does in small numbers, or completely just by accident. However to build a strong consistent business, you need a consistent sales strategy. This is where sales funnels come in.

What is a sales funnel?

If you’re wondering what a sales funnel is, simply imagine a real-world funnel. At the top of that funnel, some substance is poured in, which filters down towards one finite destination. In sales, something similar occurs. At the top, lots of visitors arrive who may enter your funnel. However, unlike the real-world funnel, not all who enter the sales funnel will re-emerge out from the other end.

In marketing automation, Ryan Deiss, co-founder of Digital Marketer, often describes the sales funnel as a multi-step, multi-modality process that moves prospective browsers into buyers. It’s multi-stepped because lots must occur between the time that a prospect is aware enough to enter your funnel, to the time when they take action and successfully complete a purchase.

You’ve probably heard about this concept from somewhere, likely heading the phrase click funnel which is solely a term popularised by the service clickfunnels.com. This single core concept can take a business from virtually non-existent and unknown to multi-million-dollar marketing machine with mass saturation, seemingly overnight

How does a sales funnel work?

A sales funnel works in various stages where they engage the potential customer by bringing them through a series of steps into sales. Unlike a real funnel, these stages work to re-engage the potential customer over and over again until they leave the funnel either in terms of a sale (which technically means they will be re-engaged again) or by forcing themselves out, for example unsubscribing. Sales funnels aren’t only digital, they happen even in brick and mortar businesses, however for the purposes of this post. Let’s keep in terms of a digital sales funnel.

Stages of a Sales Funnel

The following are the key 5 stages of your sales funnel, you might see them with different names and so on, however these are essentially how it works.

Stage 1: Exposure

It’s obvious that you cannot build a sales pipeline….wait….funnel, without first having customers aware of your brand and thus, stage one is getting your brand in front of the customer. This is done digitally using the following methods generally.

  1. SEO (search engine marketing) to get found in organic search
  2. Content marketing – to create content worthy of sharing
  3. Building a community – Getting social with your content and building an audience. Another option is helping others out and getting traction back through groups etc.

Add in a little traditional digital advertising through banners and PPC and you’ve got the beginnings of a great funnel.

Obviously, analyzing your success across these tasks is important for your ultimate success and KPIs (key performance indicators) act as metrics to monitor your programs.

To optimise all of the above, definitely check out Semrush, an amazing piece of SaaS software that we use. We’re a partner of theirs so use our link HERE for a free trial or HERE for $45 off your first month.

Stage 2: Discovery

Once prospects find your site, the trick is to keep them there and keep them coming back. Recommendation agents are particularly good at helping visitors discover suitable products. Amazon is probably the granddaddy at this with their simple recommendation agent that recommends other books viewed by folks who bought the book you’re viewing. Netflix has a more sophisticated recommendation agent that finds movies based on your rating of movies you’ve already watched.

If your website is on Site123 or one of the other website builders that are listed in our Resources section, this will be easy to set up. If you need some advice or a free consultation with us on how to implement this on your website, email [email protected] and one of our experts will happily schedule this in.

Enticing visitors to sign up for you email newsletter provides additional opportunities to reach them once they’ve left your site. There are many tools to do this, such as AutopilotHQ, Mailchimp and of course our favourite, GetResponse.

Stage 3: Consideration

Salesforce.com estimates that consumers are 75% of the way to making their decision to buy your brand BEFORE they ever visit your website, store or see a sales rep. Thus, it’s critical to address all their issues on your website and use influence strategies effectively throughout the site. This will help ensure that by the time contact is made or a sale is initiated, this customer is fully committed. Makes sense? Right?

Stage 4: Conversion

Make the sale. Take as many clicks out of the selling process as possible and only ask for information critical for completing the transaction. Remember, this is a close. And, once someone is ready to buy — consummate the deal. You can get more information if you’d like AFTER they’ve closed.

And, like any good salesperson, don’t leave without getting referrals. Ask that they share their purchase with their social networks to gain tacit endorsements among their social graph. For instance, Groupon offers to refund your purchase if you get 3 friends to buy it. That’s a great incentive to share.

Stage 5: Customer Relationship

Relationships rely on each party getting value. If your customer isn’t getting value, then it isn’t a relationship they want. You obviously want to retain existing customers since it’s 5x more expensive to replace a customer who leaves your digital marketing funnel.  Again, provide value and customers will likely stay. Annoy them with constant irrelevant emails and spam their newsfeeds and they’ll leave.

A concept you may hear of: The leaky funnel

If a sales opportunity does not move down the funnel, the sale will not happen and the opportunity should be removed, hence the “leaky” funnel. A leaky funnel is not necessarily bad; as a salesperson, you want to focus on opportunities that are likely to yield results. It is the nature of sales to have to remove an opportunity from your funnel. It does not mean that you will not sell to that account (a positive action by the customer can put them back into the funnel), but for the time being, you should centre your attention on opportunities that remain in the funnel.

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Managing the marketing needs of a business is a full-time job.  The need to be seen never ends, no matter the industry in which your business operates.  Digital marketing is the most effective way to market your business to today’s consumers.

It’s important to know that digital marketing is about far more than just throwing out a bulk of content.  Take some time to explore those elements, and read through a brief explanation of a few digital marketing tips for your small business now.

Focus on Mobile Optimization

Mobile access to the internet is a way of life, and your business will do well to acknowledge the influx of mobile devices online today.  No matter the purpose of your digital content, it should be designed to please mobile web users.

Responsive design will help your content be more relevant to users’ needs.  Build content that can adjust to various display sizes and is easy to manipulate.

Learn to incorporate SEO

Search engine optimization should be a normal part of your vocabulary when you’re working to create a digital presence for your small business.  SEO is a term used to describe all the things you can do while designing your content to make it more appealing to Google search algorithms.

When your content please the algorithms, you’ll rank higher in the SERPs (search engine results pages).  Using tactical terms to gain the attention of your target audience will help show clarity to Google.  Content that ranks in the top few listings of the SERPs gets much more attention than everything else.

Disburse Quality Content

It’s true that a lot of content is a good idea, but you can’t just throw anything out there on the internet.  Your digital content should be enriching and helpful to whoever comes across it online.

Build a business blog for your operation, and upload new posts regularly.  Disburse content that is relevant to your operation, and teach readers interesting things about the industry.

Utilize Social Media

Social media is an extraordinary outlet for any small business.  Work diligently to spread the word on various social media platforms, and watch the popularity of your business rise.

Add social media sharing icons to your business website, your blog, and other digital content your business creates.  Grant users the chance to share your organization with others, and you’ll reap the benefits of some free marketing.

Reach Out Through Email

Email connections are valuable to businesses of all shapes and sizes.  Gather useful email connections through your business website and other digital mediums.

Use your email rolodex for sending out regular newsletters, important information, sales confirmation, and more.  Email correspondence builds consumer rapport.

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Sourced from NoPa$$iveIncome