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Looking for ways to boost your credibility using social media? Wondering how to capitalize on positive company mentions?

In this article, you’ll discover how to incorporate social proof into your social media marketing.

Why Include Social Proof in Your Social Media Marketing?

The term social proof was coined by prominent psychologist and author Robert Cialdini. He described it as a psychological and social phenomenon that leads people (read: customers) to mimic the actions of others in a given situation because of an inherent need to conform.

In other words, when people are unsure of how to react or respond to a situation, they automatically look to others around them, under the assumption that these people—whether experts, celebrities, friends, or even other consumers—know more than they do and hence also know what should be done.

Social proof affects us in more ways than are immediately apparent. A testimonial from an expert you admire or trust on the landing page of a product is social proof. Similarly, chancing upon the logo of an industry giant on a tool or service that you may be exploring is also social proof.

Your tendency to prefer a product or a service that your friends have recommended or have tried out for themselves can also be attributed to the impact of social proof.

Click HERE to read the remainder of the article

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Sourced from Social Media Examiner

By Entrepreneurs’ Organization

Want to spark the power of word of mouth? Echo what Zappos, Nike and Southwest Airlines do.

Stan Meytin, an Entrepreneurs’ Organization (EO) member in New York, is founder and CEO of True Film Production, a video production company that connects people to brands through meaningful storytelling. We asked Stan how differentiators help create loyal brand ambassadors. Here’s what he shared:

Great brands don’t chase customers, they invite a loyal following. Creating brand ambassadors isn’t just a niche marketing function–it’s an effective way to drive business growth. And it starts with creating your brand voice and the message it communicates.

There are many factors at play in creating raving fans and brand ambassadors who will market your product or service without you asking them. Here are four of these critical factors:

1. An extraordinary product

There are at least 45 brands of athletic shoes sold in the United States, but only a few are well-known to the mass market. What is it that Nike does to differentiate itself from the 44 other athletic shoe brands?

Adidas was the dominant player when Nike entered the US market. Adidas, however, was neither as nimble nor as connected to its customers. The founding team of Nike was on the ground, listening to its core audience―runners. Nike asked for feedback on the running experience and discovered something that the existing shoes on the market did not provide.

Most running shoes at the time had flat soles, making it a challenge for athletes to maintain grip and traction. Inspired by a waffle maker, the Nike team transformed the bottom of its sole, giving athletes an edge in running performance. Waffle-soles are something we take for granted today, but it was tremendously innovative and put the brand on the map when Nike first came out with the idea in 1974.

2. Human-centric customer service

Product innovations are not the only factor in brand differentiation. Many successful brands have functional, but relatively average products or services. What is above average, however, is the culture that these brands inspire. Southwest Airlines is a prime example.

The company puts “employees first, customers second and shareholders third.” Southwest’s counterintuitive model for applying its focus works.

They’ve created a culture that is inclusive and fun, where employees have freedom and take pride in their work. Their core values motivate employees to do their best, which trickles down to happy customers and translates into business success. In the words of Southwest Airlines spokesperson Brad Hawkins, “We hire rock stars, ask them to be themselves, and then support them in everything they do to take care of our customers.”

Some companies tackle customer service head-on and focus on that as a marketing strategy. Take Zappos, for example: They invest their money in understanding what clients are struggling with instead of spending it on ad campaigns to force the brand on customers.

Zappos tracks customer behavior in an effort to create an emotional connection and then delivers a service that exceeds expectations. This creates brand ambassadors through the ultimate customer experience of convenience and personalized service. The result? People rave about Zappos to everyone they know.

3. Memorable experiences

Every experience that a brand provides affects how it is perceived and received. I discovered this personally with Club Med. During a video shoot about their unique company culture, they converted me into a customer myself!

I got to know the employees personally and formed an emotional connection with the brand. I shared the experience afterward with people I know. That is the power of word of mouth. It turns happy customers into brand ambassadors.

4. Storytelling

Storytelling helps people understand how brands fit into their worldview. I recently listened to a 13-hour audiobook called Can’t Hurt Me by David Goggins. David’s story begins as an abused child. His audiobook tells a tale of transformation from an overweight man with a dead-end job into a distinguished Navy SEAL. I was struck by the strength of his character, his diligence and his inspiring mission of being great.

The storytelling approach moved me so much that I have told at least 30 people about the audiobook. They’ve listened to it and shared it with others. We’ve become David’s brand ambassadors. Powerful storytelling creates an emotional state that is contagious and viral. It is the essence of good marketing.

These examples share a common element that goes beyond the concept of brand ambassadors. Aspiring to greatness inspires others. The impact is far-reaching. Mediocrity is a comfort zone and default-mode for many companies. They measure success only by sales, then wonder why everyone is talking about the competition.

It’s simple: Innovative companies don’t just sell to us. They foster inspiration within us. Once that happens, we can’t wait to share their story.

Feature Image Credit: Getty Images

By Entrepreneurs’ Organization

Sourced from Inc.

Sourced from Forbes

Social media allows businesses to share and connect with audiences based on interest, not geography. With daily refresh and a variety of audiences, social media is a platform that allows brands some flexibility in talking about more than just the nuts and bolts of their products or services; it’s a venue where businesses can humanize themselves—an increasingly important factor in marketing.

Just as individual users try to show off their best sides on social media, businesses have traits that show them off in the best fashion. So what are the most important traits brands should show off when marketing on social media? Below, experts from Forbes Agency Council share some of the characteristics they believe help brands stand out among the enormous social media crowd.

1. Authenticity And Personality

Brands should display their “authentic selves” through social media, which means conveying the personality and values of the brand. This can include posts that showcase a great company culture and the team behind the brand, customer success stories demonstrating the true value the customer experienced, and the broader impact and social good the brand is driving. – Elissa Liu, Influential Executive

2. Empathy

Individuals show off in an effort to elicit “peer envy.” Brands have to be mindful of the “push” instead of “pull” in their marketing. The best way for brands to show off is to show they care about their customers. If you are a marketing agency, show off your clients’ wins. If you are a hospitality company, highlight great vacationers. Also, think of your brand persona and show off your team. – Jennifer Barbee, Destination Innovate

Sourced from Forbes

AAI are delighted to welcome 3 international speakers to Ireland for #AAIToolkit in May.  It will take place between 3.15 p.m. and 5.00 p.m on Monday 20th May at Dentsu Aegis Offices on Haddington Road, Dublin 4.


To kick off Jamie Barnard, General Counsel – Global Marketing, Media and eCommerceUnilever (London) & Catherine Armitage, Director of Digital PolicyWorld Federation of Advertisers (Brussels) will talk about the meaning and relevancy of data ethics to advertisers, the global business case for awareness and corporate action needs from 2019 on-wards. Extensive time for questions from the audience is planned for this section of the seminar.

Next up, and also joining us from London, Lauren Walker Chief Data Officer, Dentsu Aegis Network EMEA will take a look at good data ethics in action throughout the data supply chain, illustrated by recent examples.

During this present day, digital focused, immediate impact and social sharing era, the WFA Data Ethics Board are actively championing moral consideration by brands.
Using ethical frameworks and overarching principles as a starting point, the topics of privacy, human dignity, non-discrimination, transparency, accountability, societal good and safety present urgent and ongoing challenges. Not only are these subject matters paramount for discussion in day to day work locally, but across global markets while addressing and recognising cultural norms in diverse markets for multi-nationals.

You can read more about each speaker at https://data_ethics.eventbrite.ie

Keep up to date and join the interaction 

Free to AAI Members – please register your attendance

€35 + booking fee for non-members
Book now  

Monday 20th May 3.15 p.m. – 5.00 p.m.
Data Ethics – Current and Future Actions for Advertisers

By 

Google is doing more to help companies connect, manage, secure and analyze ever-growing amounts of data.

At its Google Cloud conference in San Francisco, the company unveiled a raft of announcements, including new open-source integrations, more AI capabilities and product-development partnerships with large consulting firms like Accenture. Enhancements will assist large companies in areas such as data migration, analytics and cross-compatibility with competitors Amazon Web Services and Microsoft Azure.

Among the offerings is a vertical-specific suite, Google Cloud for Retailers, that will help retailers tap analytics and AI to predict their future inventory needs, recommend products for their customers and assist those customers in locating items they want to buy.

Within that suite is Vision Product Search, which uses Cloud Vision technology. Someone can take a photo or screenshot of a pair of pants they fancy, for example, and the tool will return search results with similar items from the retailer’s inventory.

“We’re able to help if a user likes a specific product; it finds ones that are similar, either in function or in style,” said Andrew Moore, head of Google Cloud Artificial Intelligence. “We provide tools that make the experience on the retailer’s website more immersive and useful for the user.”

Ikea is among those using the product. “We’re working with Google Cloud to create a new mobile experience that enables customers, wherever they are, to take photos of home furnishing and household items and quickly find that product or similar in our online catalogue,” Susan Standiford, chief technology officer at IKEA Group, said in a Google blog post.

Google’s Recommendations AI powers the new Product Recommendations tool, which suggests complementary products as customers browse a retailer’s website. Meanwhile, Real Time Inventory Management and Analytics helps retailers boost the in-store experience so that customers don’t end up empty-handed, costing retailers the sale.

“We’re using sales data regionalized over years or months, depending on what we have, to make a much more accurate prediction of what stocks they should have, in which parts of the country and when, so they are more accurate and have less wastage,” Moore said.

Google has tapped its vast partner network to develop additional tools for retailers. For example, Accenture’s Hyper-Personalization product helps retailers transform data into business insights they can use to boost customer response rates and lifetime value. Google Cloud and Accenture teamed up last year to launch the Accenture Google Cloud Business Group.

Tableau can help retailers quickly collect and analyze their data, while Publicis Sapient assists retailers with addressing data silos to connect and take action on the data points along the customer journey.

That goal is in line with other Google product announcements that improve speed and simplify data migration to Google Cloud. Its BigQuery Data Transfer Service, for example, which can automatically ingest data from SaaS apps to BigQuery, the company’s cloud-scale data warehousing solution, expanded support to more than 100 enterprise apps, including Salesforce and Marketo.

By 

Sourced from adexchanger

By Suman Bhattacharyya

Amazon is now giving third-party sellers access to aggregate demographic information about customers, including age, income, gender and marital status.

It’s part of an effort from Amazon to give more information to sellers using its third-party seller platform, Seller Central. The company noted some of these moves in a news release Tuesday that highlighted newly launched Amazon Brand Analytics, including insight on popular search terms and comparable products; a promotional Fulfilled by Amazon monthly storage and removal fee waiver; personalized guidance on how to sell globally, and educational tools for sellers. Kiri Masters, CEO of Amazon agency Bobsled Marketing, said news of the move emerged on a LinkedIn post from a seller late last week; Amazon confirmed to Digiday that demographic analytics were made available to sellers in the U.S. last Thursday.

According to Amazon, Amazon Brand Analytics, including the customer demographics report, is available to “eligible brand owners” who are enrolled in Brand Registry. Currently, the feature is only available to sellers who own a brand or who serve as an agent, representative, or manufacturer of a brand.

For third-party sellers on Amazon, unlocking free customer demographics information addresses one of the biggest pain points of selling on Amazon’s marketplace: limited access to customer data. While brand analytics offer information about keyword searches, how popular keywords are, click and conversion share, information about who customers were was virtually nonexistent before, said Ryan Williams, director of finance for Rise Brewing. With limited customer data, it’s been challenging for many Amazon sellers to market to customers and would-be customers who peruse or buy items via Amazon.

The insights acquired from the demographics tool will have an impact on broader marketing strategies that go beyond Amazon, said Williams, who said he began accessing the feature on Tuesday.

“This really helps with your marketing strategy, not just on Amazon but outside of Amazon as well,” said Williams. “We’re constantly asked by investors who we should focus on, and beyond Google Analytics, those questions are not always easy to answer.”

For Brian Hemmert, chief marketing officer at Fat Snax, the added insights are a positive move from Amazon, but not enough to abandon growing Fat Snax’ own e-commerce site.

“It’s still crucial to have our own direct channels through our site,” he said.

Agencies working with Amazon, however, say the motivations behind the new analytics tool aren’t only to benefit smaller sellers. Amidst recent reports that Amazon wants to move some sellers away from the wholesale platform to Seller Central, agency executives say what’s at play is a strategy to promote Seller Central by giving third-party sellers access to data they would have to pay for if they used Vendor Central. Brands that sell through Vendor Central have to pay for demographic data as part of a subscription to Amazon Retail Analytics (ARA) Premium, which can reportedly cost as much as $30,o00 per year (ARA basic, which is free, offers reports on business metrics including sales and inventory levels). But according to the company, brand analytics are less relevant to the vendor model since Amazon is handling the listings.

“I don’t know if I would characterize it as a win — it’s an incentive for larger sellers to move to Seller Central,” said Fred Killingsworth, CEO of Amazon-specialized agency Hinge, who added that moving more sellers to Seller Central lets Amazon divert resources from seller relationships within Vendor Central. “Amazon is a tech platform; the vendor relationship requires a lot more humans to be involved in the process, given expectations Amazon is going to provide help.”

Meanwhile, additional analytics are a powerful tool to justify additional investments in Amazon’s advertising platform.

“With brand analytics, the new demographics that came out in the past few days are a case for more ad spend on Amazon,” said Masters.

By Suman Bhattacharyya

Sourced from DIGIDAY UK

By

The Guardian is promoting its daily news podcast, Today in Focus, with an unusual marketing campaign urging viewers not to read its ads.

A print and out of home (OOH) advertising push from the title and in-house creative agency group Oliver, saw ads reading ‘Don’t read this poster. Listen to it’ distributed from Monday (8 April).

The creative features text from Today in Focus episodes (one on climate change and another on Brexit) – all obscured by an unmissable call to action.

The ads are running in key spots on the London Underground, looking to drive podcast listens during the commute. The creative will also appear in print in The Guardian and on social media.

Kate Davies, head of brand and awareness at Guardian News and Media, said: “I am hugely proud of the concept behind this design, especially as it is one of the first times we have taken campaign creative for Today in Focus beyond our own Guardian channels. We know people often listen to podcasts when they are on the move, so this felt like a natural next step in reaching potential new listeners during their commute to work, while also providing an impactful design for use in print and on social”.

Sam Jacobs, creative director at Oliver said that the Tube was selected as the point of publicity for the campaign to “let tube commuters know that instead of staring at their social media or avoiding eye contact with the person opposite them they could listen in and discover the story behind the headlines”.

The podcast launched in 2018, led by presenter Anushka Asthana, who examines a major news story, drawing on the expertise of Guardian journalists and correspondents from around the world.

This comes after The Guardian announced its three-year pursuit of profitably had succeeded after turning around a deficit of £57m in 2016 to 2019 profit,

By

Sourced from The Drum

By Ally Burnie

A dating app for over 50s has persuaded half a dozen people to bare it all in a protest against ageism in advertising.

The ad created by dating app Lumen features models holding nothing but a placard with anti-ageism slogans to cover their naked bodies.

Slogans include: ‘Grey hair don’t care’, ‘Nobody puts Granny in the corner’ and ‘It’s our time to be seen’.

The campaign will be unveiled to commuters on the London Underground from Monday 8 April.

Screen Shot 2019-04-10 at 8.11.29 am

Lumen co-founder and CMO Charly Lester said: “The fact that almost nine in 10 over-50s think that advertising aimed at them needs to change should be a real wake-up call to the industry about the ‘everyday ageism’ all around us.

“Not only is it a case of underrepresentation, but heavily edited images are making older people feel like it’s not ok to be themselves.

Lester added: “We’re calling on advertisers to reconsider how they portray older age groups and show them for the attractive, funny and real people they are.”

The campaign follows research by Lumen which found 86 per cent of over-50s wanted advertising targeted at them to change, with 51 per cent suggesting there is too much airbrushing, and a further 36 per cent put off by models looking like plastic.

Overall, 30 per cent said models and celebrities were made to look younger than their actual age, with 36 per cent saying there was too much emphasis on the “downsides” of ageing.

And, 31 per cent of over 50s believe that advertising is ageist.

By Ally Burnie

Sourced from B&T

At B&T, we believe that advertising like this can shape and influence culture. That’s one of the reasons we created Changing the Ratio, Australia’s diversity and inclusion conference for the advertising industry. Check out the 2019 schedule today.

By Rupert Millar

A health foundation in the Australian state of Victoria has questioned the sponsorship ‘spin’ of top Instagram influencers by the alcohol industry but its own findings seem a little inflated too.

VicHealth looked at the top 70 Instagram influencers in Australia and found that over a period of 12 months they posted 477 pictures that featured alcohol.

As both VicHealth itself and other publications have stated, the research found, “almost three-quarters of influencers featured alcoholic drinks in their posts, yet only a quarter fully disclosed when they had been paid by alcohol brands.”

Yet a line in the Guardian noted that of those 477 posts, “12% were likely sponsored mentions”.

In other words, 57 posts were “likely” (and it could be greater) sponsored content featuring alcohol.

As the Guardian post went on: “Of those 61% were disclosed and 39% were undisclosed, meaning they did not feature a hashtag such as #sponsored #ad or #collab or use the “paid partnership” option for brands.”

Again, that means of those 57 sponsored posts, 34 disclosed their sponsorship and 22 did not.

In the span of a whole year, 70 of Australia’s top Instagram influencers posted 57 pictures (“likely”) featuring sponsored alcohol content and 22 failed to disclose this fact. That’s not quite two posts a month.

This fact did not deter VicHealth however, which ploughed on regardless: “The research also found the alcohol industry often partnered with non-alcohol brands like active wear and events such as festivals, allowing the industry to use influencers to promote their products without having to disclose their sponsorship.

“Alcoholic products such as branded glasses of wine or bottles of champagne were often featured as props by influencers, further blurring the lines of what are considered sponsored posts.

“With Instagram and its influencers particularly popular with young people, the findings show the alcohol industry is using social media as a key tool to promote their products as cool and glamourous to an impressionable audience.”

Dr Lyn Roberts, VicHealth’s acting CEO, added: “Our research shows the alcohol industry is employing tactics straight out of the playbook of Big Tobacco, using high profile influencers to make their products appear glamorous and sophisticated to young people.

“What’s most concerning is that influencers and brands can get away with not disclosing paid content, making it really hard for young people to discern when they’re being sold an ad.

“We also know that young people who like or follow alcohol brands on social media are twice as likely to drink at risky levels than those who don’t.

“Alcohol brands spend millions each year advertising their products to impressionable young people and it works – for every advertising dollar spent, young people drink 3% more alcohol.”

As a result, VicHealth announced it was launching a new “competition” called ‘Top Spin’ designed to encourage Victorians to “call out the sneaky tactics” the alcohol industry uses to “keep us drinking and spending heavily”.

Each week of the five-week run AU$1,000 will be offered to winning entries.

 

db view: It’s rich bordering on ludicrous that having cherry-picked some already very selective ‘facts’ from a tiny sample size that VicHealth should accuse the alcohol industry of ‘spin’.

Part of the problem is that Australia does not currently have a national alcohol strategy although there are guidelines which they are supposed to follow.

Whether they do or not is beyond the scope of this piece but VicHealth was about using Instagram.

Again much too broad to examine here is the argument within wine and industry circles about the use of Instagram influencers and how useful/real/helpful they are anyway.

That aside, why shouldn’t brands (alcoholic or otherwise) seek to use new outlets for advertising? They always have and they always will and this is not as insidious as one senses VicHealth would dearly love to imply.

The other problem is that while VicHealth across its site likes to suggest that the alcohol industry uses flawed data, it itself is resting much of its own suggestions on studies that are just as flawed.

Dr Roberts suggests that, “for every advertising dollar spent, young people drink 3% more alcohol”. No supporting evidence or link to any is given to support this nor is there any to support the statement that those that follow alcohol brands on social media are “twice as likely” to drink at risky levels.

The problem that ‘studies’ of this type surrounding social media and advertising routinely make is that they seemingly assume that advertising equals causation. That the mere act of seeing some advertising or even any sign of alcohol or drinking in general makes people go out and drink.

There is indeed a correlation between advertising and drinking as there is for buying washing machines or cars but the idea that people are so slack jawed that mere advertising makes them immediately go out and buy a product should be as laughable as those fears in Cold War America that subliminal Soviet messaging in popular television shows were going to brainwash people into being Communists.

Ultimately, despite finding evidence that some Instagram influencers are not honest about shilling for brands (shock horror), the study comes up with the fat, zero lump sum of absolute nothingness to show that any of those Instagram posts, sponsored or not, actually encouraged anyone to drink, let alone to an unsafe level.

But who needs to measure that when you have a competition to plug?

By Rupert Millar

Sourced from The drinks business

By

Dentsu Aegis Network launched Sellwin, an Amazon-focused consultancy, on Wednesday.

The business is made up of six consultants, with access to another 130 specialists across Dentsu’s US agencies for things like ecommerce search, creating product page content and Amazon voice skills, said Sellwin President Travis Johnson.

The consultancy model is new for Dentsu, Johnson said, even though the holding company had Amazon expertise across its agencies.

“What we didn’t have before was an umbrella pulling those skillsets into one offering,” he said.

Sellwin also adds retail capabilities that Dentsu agencies didn’t previously have, like warehousing and fulfillment strategy, pricing and retail negotiations about profit margin.

Amazon prefers vendors use a consultancy model, Johnson said. It means Amazon doesn’t need to match the boots on the ground other online platforms like Google and Facebook have for agencies and brands.

Amazon and Sellwin’s clients also prefer a fixed-rate model instead of giving up a percentage of transactions, the preferred performance marketing and ecom tech model, because it means they keep more if Amazon sales take off.

Brands also work with many teams within Amazon that don’t necessarily communicate, or may outright compete against each other, like a retail promotions team or the Alexa voice group bidding against a brand’s search terms. By consolidating dealings with Amazon into one unit, Johnson said that brands have more leverage in negotiations and can more effectively coordinate efforts across the platform.

Sellwin has 12 clients right now, all preexisting Dentsu brands, including beauty and product companies ramping up Amazon sales. Others, like automotive and financial services clients, don’t have consumer ecommerce practices but still want to use Amazon data for online targeting and work with Amazon on sponsorships or brand integrations like they do with TV networks.

The consultancy’s laser focus on Amazon will eventually broaden to ecommerce marketplaces like eBay, Alibaba, Walmart and Target, where transaction data can be connected to product sales, Johnson said. But Amazon is unlike other US ecommerce and retail players, none of which have media and entertainment channels, music streaming, major search market share, OTT devices or Alexa-enabled hardware.

“Amazon is the biggest challenge and biggest opportunity for many brands right now, so we want to remain focused on that,” Johnson said.

By

Sourced from ad exchanger