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You are probably wasting your ad spend.

By MediaStreet Staff Writers

The male response to depictions of ideal masculinity in advertising is typically negative. This has implications for advertisers and marketers targeting the increasingly fragmented consumer demographic.

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So be very wary of using hot guy images to sell anything to dudes. This is according to research from a University of Illinois marketing expert, Cele Otnes, a professor of advertising and of business administration who studies how marketing and advertising shapes consumption. She says that men who compare themselves to the hyper-masculine or over-exaggerated male stereotypes in advertising and popular culture experience a range of emotions, including feelings of inadequacy and vulnerability.

“While partying and promiscuity are often depicted in advertising, some men find these images to be negative portrayals of their gender and are, in fact, turned off by them,” said Otnes. “So it’s important to recognise that some men may react negatively or be adversely impacted by such images.”

According to the research, six themes emerge from the analysis that reveal how men respond to ad depictions of ideal masculinity. Half of the themes – skepticism, avoidance and indifference – are negative, while the others – enhancement, striving and chasing – skew positive, with men seeing advertising as more of a motivational tool to enhance a certain aspect of themselves.

Although much research has examined the negative impact of advertising depictions on women and children, very little is known about the impact on men, Otnes says. “The research is a first step toward developing an in-depth understanding of the responses and meanings appropriated to masculinity by Generation X consumers,” she said.

It also holds implications for advertisers and marketers, who can use the contributions from the research to “employ masculine themes in advertising more effectively and ethically,” Otnes says. “As much as academics and some practitioners have called for responsibility in media messages targeting women and girls, attention also should be paid to men and boys,” she said.

According to Otnes, men’s responses to ads, as well as their consumer behaviours in general, are issues that are especially relevant in today’s marketplace. It is more important than ever for advertisers and marketers to “find ways to appeal effectively to the male segment, and to do so in an ethical manner,” she said.

“People build up certain offensive and defensive strategies when they look at ads,” Otnes said. “If they feel threatened by an ad, it may actually bleed over into the way they feel about that product. So if a man is turned off by how males are portrayed in an advertisement, he’ll say, ‘I don’t want to be that guy’ ” – and that’s the end of his relationship with that brand. So teasing out what’s offensive from a sociological or cultural perspective is important.”

The male market demographic is “way, way more fragmented” than once believed, Otnes says. “A lot of ads directed at males are still dominated by ‘The Player,’ ‘The Beer Drinker’ or ‘The Buddy,’ ” she said. “But those stereotypes don’t actually fit the vast majority of males. Advertisers and marketers need to broaden the spectrum, and create campaigns centred on more of the actual roles that men play – ‘The Dad,’ ‘The Husband’ and ‘The Handyman.’ Those types of ads weren’t easy to find at the time we were doing our research.”

 

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KPMG Australia has become the latest management consultancy to launch a specialist marketing advisory team targeting chief marketing officers.

KPMG has appointed Carmen Bekker as a partner to launch its CMO advisory team, which is part of the firm’s customer, brand & marketing advisory business.

Bekker brings 20 years experience working on leading international brands in the UK, Europe and Australia. Her previous roles include management partner and European marketing director for J Walter Thomson London as well as business director at Saatchi & Saatchi in London and Sydney.

Bekker said her role was to help CMOs and brand leaders to grow their businesses by providing new perspectives and leveraging best international practice, however, she also plans to focus on championing diversity.

“CMOs and brand leaders have a huge responsibility to consistently deliver and innovate for their organisations in today’s rapidly changing environment. They face challenges from global trends as they navigate the new world, including media transparency, marketing spend accountability, and creating meaningful customer engagement.

“I will champion diversity within the wider industry with a focus on female leadership, and also on diversity in the work that brands create when marketing to customers. Australia has all the ingredients to be an innovative leader within the global marketing sector, and I look forward to playing a role in this at KPMG,” she added.

Bekker is the latest senior hire to join KPMG’s customer, brand & marketing advisory business, which launched in June following the firm’s acquisition of research company Acuity Research and Insights.

The division also includes former Google industry leader for mobile and new business development Lisa Bora, ex-Virgin Australia chief customer officer Mark Hassell and former Telstra GM of Business to Business IT Melanie Evans.

Paul Howes, partner in charge of KPMG’s customer, brand & marketing advisory, said the division had experienced “rapid growth” since launching. “Our practice has proven there is increasing demand for new approaches in Australia’s marketing landscape. The launch of a new CMO Advisory practice under Carmen will take our business to the next level as we move into 2018.”

Consultancy companies have been ramping up their marketing divisions across APAC this year. PwC has appointed a host of former advertising executives to its CMO advisory including former Network Ten executive general manager Russel Howcroft who joined as chief creative officer in 2016. It also follows Accenture’s acquisition of creative hotshop The Monkeys earlier this year.

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Sourced from THEDRUM

Branding was never an easy task, but here’s something new to look out for.

By MediaStreet Staff Writers.

When companies put a human face on their brand, the public usually responds positively. This advertising approach has brought us alarm clocks with sleepy faces and colour-coated chocolate candies with legs and arms.

But a study conducted by Oregon State University showed that there is a greater backlash by the public when a product branded with human characteristics fails.

Lead author of the study, Marina Puzakova, said even though consumers can tell a camera designed with human characteristics such as little eyes and legs isn’t a person, the very act of humanising a product can be a powerful tool.

A humanised product (left) versus a non-humanised product.

“Somehow, now the product seems alive and mindful, and therefore can be perceived as having intentions and its own motivations to act in a certain way,” Puzakova said. “This perception of intentions can be extremely strong – consumers now see the brand as performing bad intentionally and therefore consumers develop more negative sentiments toward the brand.”

Puzakova conducted five experiments with products that had experienced negative publicity. As a general procedure, participants saw advertisements of both existing and fictitious products, where “human” characteristics, such as arms, legs, or facial-like features were manipulated. Then Puzakova showed participants news reports about how the product had failed in some way, not lived up to its advertising claim, or did not function based on consumer expectations.

In every instance, participants reported that they had stronger negative reactions to the products that were given human characteristics, also known as “brand anthropomorphisation.”

“Brand anthropomorphisation can be a very powerful advertising tool, so I am definitely not saying that companies shouldn’t use it,” Puzakova said. “However, they need to be aware that when they imbue their products with human-like characteristics, any backlash when something goes wrong could be stronger.”

Puzakova’s study found that the strength of negative reactions depended on consumer personality differences as well. Based on a personality test she gave participants, she found that people who believe in “personality stability,” or that personality traits are always the same and don’t change over time, tended to have stronger negative feelings towards anthropomorphised brands.

“Broadly speaking, men tend to believe in personality stability more than women, and seniors as well,” Puzakova said. “Also, some cultures tend to believe in this more than others. This can be important for advertisers to know, depending on who their target market is.

Having a deeper knowledge about their target markets, companies can also design their advertising communications tailored for different types of consumers. For example, marketers may want to emphasise flexibility and change in an ad campaign in order to reverse negative attitudes by male consumers, who tend to believe in personality stability.

Puzakova’s research also has a lesson for companies whose brands fail because of a product malfunction.

“As consumers who believe in stability of personality traits react to product failures more negatively, our research finds that companies need to provide either monetary compensation or give away coupons,” Puzakova said. “Offering a public apology is not enough. For instance, companies that have a humanised brand marketed heavily towards seniors may need to be prepared to generously compensate those consumers if something goes wrong.”

The bottom line, Puzakova said, is companies need to know their audience and the possible dangers of humanising a brand when a product malfunctions. It can be a powerful advertising tool, but if the product fails in some way, the damage control could be costly and timely.

 

By MediaStreet Staff Writers

How can you get your customers to write more online reviews?

Most online shoppers (81%) do not write reviews of their purchases, according to a new survey by Clutch. However, many of those same online shoppers say they rely on product reviews when considering a purchase.

E-commerce businesses face the challenge of growing the approximately 20% of online shoppers who regularly write reviews, since online shoppers often rely on reviews to make purchasing decisions. The study suggests the gap is an opportunity for e-commerce businesses to engage more online shoppers and address the reasons why they typically don’t write reviews.

Email marketing is an effective strategy for garnering reviews, prompting nearly one quarter (23%) of shoppers to write reviews. However, online shoppers cite lack of time and incentives as key reasons for their unwillingness to write reviews.

E-commerce businesses can potentially reverse that unwillingness with simple changes to their review gathering process. For example, businesses should ensure that the review process is as efficient as possible by requesting specific feedback through guided questions or star ratings.

Incentives, such as a discount or contest entry, can also help secure more reviews. However, companies should be aware of any local laws that prohibit exchanging incentives for favourable reviews.

Timely and effective customer service, including resolving an order issue or complaints, can also increase the likelihood of garnering reviews. Shoppers are more motivated to write positive reviews than negative ones: One third (33%) of online shoppers who write reviews share an especially satisfying experience, compared to 2% who write about negative experiences, according to the survey.

Experts say companies should use the review-gathering process to give customers the opportunity to alert them early on to problems that could undermine their satisfaction.

“If any issues arise within that initial use of the product, you can usually remedy the situation and put a stop to anything that might put a damper on positive reviews,” said Dan Scalco, CEO of Digitalux, a digital marketing and SEO agency.

Let’s get those happy customers reviewing your products ASAP.

By MediaStreet Staff Writers

Millennials rely on social media influencers more than ever for fashion shopping ideas and inspiration, but say they trust them less.

This is according to a Dealspotr survey of Millennial shoppers, conducted to better understand the shifting dynamics between consumers, lifestyle influencers and retailers in today’s digital economy. They say, “Perhaps more than any other industry, fashion retail has been upended by social media and the rise of digital influencers. Millennials are increasingly reliant on social media and the influencers who dominate them to curate trends, new brands, and the styles they wear.”

This year’s edition, Dealspotr’s Millennial Fashion Shopping Study, underscores some surprising shifts in Millennials’ perceptions of social media influencers. Notably, in 2017, Millennials are starting to trust influencers less than they used to. Millennials are also becoming more sophisticated in how they evaluate influencers – a previously important indicator of trust, an influencer’s number of followers, is now largely ignored by this demographic. At the same time, Millennials are now more reliant than ever on lifestyle influencers for fashion ideas and inspiration, creating a critical yet challenging landscape for fashion brands to navigate.

“Millennials now trust social media influencers more than their friends and family for fashion picks and recommendations,” says Michael Quoc, founder and CEO of Dealspotr. “However, as the influencer economy matures, brands must be hyper-aware of shifting perceptions and increasing skepticism towards online influencers when crafting an influencer marketing strategy.”

Highlights from the report:

  • Social media influencers are now the #1 factor driving fashion shopping decisions among female Millennials (41% selected as their primary influence). Lifestyle influencers now have greater impact than more traditional factors such as friends and family (37%), TV / magazines / advertisements (20%) and celebrities (19%).
  • At the same time, 52% of Millennials say they trust social media influencers less these days.
  • Millennials no longer judge influencers by their number of followers. Only 7% primarily care about an influencer’s number of followers, far outweighed by the influencer’s sense of style (60%).
  • Millennials are extremely price conscious when it comes to fashion brands. 70% of Millennials say price and value are the most important attributes of a fashion brand, above the brand’s style at 43%.
  • 36% of Millennials say the availability of a discount code is their primary factor determining whether they would try purchasing from a new or unfamiliar fashion brand.
  • 65% of Millennials primarily make fashion purchases in-store, compared to 41% who primarily buy online.

 

To download the full report, click here.

 

Want more traction in your marketing efforts? Then think births, deaths, and marriage.

Online social networking has revolutionised the way people communicate and interact with each other. This is despite all the annoying things that come with it (just think of all those articles complaining about the top ten most annoying habits on social media.)

Not only does social media make us happy and annoyed, there’s advantages to using it. For example, reconnecting and gossiping with old friends about babies, birthdays and baptisms/christenings.

A new study from the University of Notre Dame’s Mendoza College of Business examined the impact of major life events, such as getting married or graduating from college, on social network evolution. And the researchers say that the results have important implications for business practices, such as in marketing.

The study shows that major life events not only get more social media attention overall, but also bring long dormant connections back into social interaction.

Researches Hong Guo, associate professor of business analytics, and Sarv Devaraj, professor of business, and Arati Srinivasan of Providence College, specifically focus on two key characteristics of individuals’ social networks: indegree of ties and relational embeddedness. Indegree is the number of ties directed to an individual. Those with high indegree centrality are assumed to be the most popular, prestigious and powerful people in a network due to the many connections that they have with others.

“We find that the indegree of ties increases significantly following a major life event, and that this impact is stronger for more active users in the network,” Guo says. “Interestingly, we find that the broadcast of major life events helps to revive dormant ties as reflected by a decrease in embeddedness following a life event.”

Relational embeddedness is the extent to which a user communicates with only a subset of partners. Social networking sites allow users to manage a larger network of weak ties and at the same time provide a mechanism for the very rapid dissemination of information pertaining to important life events such as engagements, weddings or births.

“We show that major events provide an opportunity for users to revive communication with their dormant ties while simultaneously eliciting responses or communication from a user’s passive or weak ties,” Guo says. “Increased communication with weak ties thereby reduces the extent of embeddedness. We also find that one-time life events, such as weddings, have a greater impact than recurring life events like birthdays on the evolution of individuals’ social networks.”

So why does this matter outside of our social media circles?

“Knowing this, advertisers may better target their ads to major life events. For example, a travel agent marketing a honeymoon package can target a user who has shared that they just got married,” Guo says. “From the social networking sites’ perspective, various design features may be set up to enable and entice users to better share their life events, like how Facebook helps friends promote birthdays.”

So, you might want to think about your next marketing campaign. Does it tie in with big life events? No? Then get on that.

 

Amazon Advertising has grown up this year, a function of the company’s growing investment in its $1 billion-plus offering, but also increased attention from agencies and brands. We break down how the offering stands.

Amazon Marketing Services

  • Offers self-serve, DIY, paid search media. Brands can have ads appear in headline search and product listings ads.
  • Headline search ads are pay-per-click ads that appear at the top of search results. They’re targeted based on the terms shoppers search for. They’re open to both vendors who sell to Amazon and third-party sellers.
  • Sponsored products appear on product pages and in scrollable modules. They’re also open to both vendors and sellers. One important thing to note that is unique to Amazon, since it sells product: If you run out of stock, the ads stop running, too.
  • Product display ads aren’t targeted with keywords, but can appear, for example, on complementary product pages or even competitors’ products.
  • Has an API in beta expected to go public next year that will let brands control things like spend through a single day and campaign management.

Amazon Media Group

  • Offers more traditional ad buys that include Kindle, sponsorship, displays or out of home.
  • A new offering this year was Amazon Video Ads, default sound off, that autoplay on Amazon sites or elsewhere.
  • AMG can find “interest groups” across different sites, including IMDb.com, then help brands create takeovers and use ad space.
  • AMG includes the Amazon Advertising Platform, which means campaigns can run across Amazon sites and third-party sites.
  • Amazon opened up self-service for AMG this year, so agencies can manage their own campaigns and don’t have to go through Amazon.
  • An API for sponsored product ads went live this year as well.

Advertising versus retail experience

Amazon differentiates ad products available through AAP, AMS or AMG from ways brands can enhance the appearance of their “storefronts.”

  1. Amazon Stores: Stores is a self-serve, DIY way for both vendors and sellers to make virtual “shopping” experiences. Brands can pick design templates and curate products.
  2. Standard A+: Vendors can sign up for A+ content, which Amazon says can increase sales from 3 to 10 percent. It essentially lets you include better photos and video.
  3. Enhanced/Premium A+: By invitation only, Premium A+ lets brands include seven modules (more than standard) and also inline banner videos, rotating banners, interactive highlights, comparisons and other souped-up features. An ad buyer said testing “comparisons” with other products led to 70 percent of customers buying the next highest price point.

Advertiser Audiences

This self-service tool went live in July. It is a way for Amazon to segment the shoppers on its website. Brands can match a list of customers with Amazon shoppers to make targeting segments to use in Amazon ad campaigns.

The numbers

  • The minimum investment for AMG is $50,000.
  • A+ pages cost about $250 per page but can go up depending on the brand’s size and the service level from Amazon.
  • Premium A+ pages cost between $250,000 and $500,000 for unlimited pages.

Influencer marketing

Influencer marketing on Amazon is new, but the launch of Spark — a shoppable feed only Prime members can post to — this fall gave it a boost. That means brands don’t have a way in yet, but their influencers do.

The buyer view

“Brands need to be considering hybrid selling relationships with Amazon much more intensely. Many of our large clients are indeed doing this and have engaged us to help them understand how to best do that. Brands need to be looking at Amazon as a component of their overall branding strategy, both in the way they produce content for and buy presence on the platform.” said Tod Harrick, Marketplace Ignition vp of product. “To that end, they need to think carefully how they incorporate these pages as part of an overall traffic strategy.”

“Brands can’t treat Amazon as a shiny object,” said another media buyer. “Amazon is not the end-all, be-all to everything. If you don’t sell product on Amazon, from an ad perspective there’s no point either. They’re frenemies.”

Sourced from DIGIDAY UK

If you want to reach people with your advertising message, what can you do?

By MediaStreet Staff Writers

While consumers use social platforms as their principal access point for information, not many people trust the content they find there. 89% of 18-64-year-olds are categorised as social skeptics when it comes to things they read that has reached them via social media. The solution? You’d better use a trusted news/information site, or you are just peeing your ad spend up a wall.

These results are according to a research conducted on behalf of Digital Content Next. The research highlights the fact that brand credibility is EVERYTHING.

“Consumers lack trust in social platform content and that it’s spilling over into their perceptions of brand sites and apps,” said Jason Kint, CEO of Digital Content Next. “While we don’t recommend that publishers walk away from the relationships they have with the platforms, we do recommend they urge the platforms to better utilise and protect trusted news and entertainment brands.”

When it comes to trust, consumers have higher expectations for brand sites and apps and expect them to be trustworthy, credible, accurate and up-to-date. Thus, brands should closely monitor trust and work to maintain it as a key differentiator in the volatile digital media marketplace.

Other findings:

  • Social automation and algorithms appear to have a negative impact with 62 percent of consumers agreeing that “there’s so much random content on social media, there’s no way to tell if an article is credible or not.”
  • A younger audience of “Social Skeptics” has emerged. Seven in 10 of these consumers choose quality brand sites for content and prefer brand sites/apps for information. In fact, 41 percent of Social Skeptics have a content subscription, which also signals a preference for premium content.
  • Brand sites build trust by delivering on key attributes, such as credibility and accuracy, which correlate highly to both trust and importance. However, there are also hidden drivers which are less obvious—but that correlate highly to trust. These include popularity, virality, and personalisation, all of which are important strategies to employ and very much a part of the algorithms of platforms.
  • “Trust as a Proxy for Brand Value” found that brand sites should incorporate four key building blocks of trust into their strategies:
    • Attribution (confirming multiple sources)
    • Reputation
    • Navigation
    • Prediction (past experiences with the brand)
  • Consumer trust in brand sites also positively impacts advertisers on the site. Higher trust in brand sites results in a trust halo effect for advertisers. Brand sites provide a significant boost in advertiser trust and positive perception compared to social media and YouTube.
  • Consumer expectations around trust are higher for brand sites and apps and they expect them to be trustworthy, credible, accurate, and up-to-date. Therefore, publishers should closely monitor trust and work to maintain it as a key differentiator in the volatile digital media marketplace.

To view the full research report, click here.

 

Because selfies.

By Mediastreet Staff Writers

A hotel company surveyed Millennials to see what they want from holidays. And it seems, they want to pose on social media and that’s just about it.

Holiday group Hotels.com commissioned a study into Millennial behaviour to best work out how to attract Millennial customers. It was conducted by One Poll in November 2017. The data they crunched was based on 9,000 respondents across 30 countries.

So were there any surprises? Not really. What do Millennials want from their holidays? It’s what we all want. To brag. And they don’t care if they are bragging to real friends or fake online friends. They just wanna brag. And most of us love looking at other people’s holidays, let’s be honest.

Whether it’s the deluxe suite, the hip hotel or the #foodporn, travel bragging has become an essential part of any trip. 30% of Millennials admit they spend over four hours a day on their mobiles whilst travelling, often more glued to the small screen than the beach scene.

When it comes to what social savvy travellers are bragging about on their trips, food snaps (44%) is up there. Travel braggers show off their #foodporn to those stuck at home with their avocado toast, posting weird and wonderful dishes from across the globe.

Being a generation of filter-loving, selfie-stick addicts, two out of three Millennials surveyed (66%) admit they would rather upload a selfie than a picture with their loved ones (62%) on holiday. Not only that, 60% of young travellers admitted to uploading pictures, checking in at cool locations (39%) and tracking the amount of interaction on their posts (32%) whilst on holiday.

The new global research has also proven the long-debated theory that romance really is dead, with 14% admitting they would rather travel with their smartphone than their partner. Travellers even get more anxious when their phone runs out of battery (15%) than if they argue with their partner on a trip (8%).

“We know that 28% of people wouldn’t enjoy their holiday without their smartphone in their hand – how could they possibly capture the best selfie or show off to their friends at home without it? Not only that, we also know that getting the perfect picture plays an even bigger role with 14% of travellers admitting they would pose anywhere for that flawless selfie, often putting selfies ahead of safety,” said Daniel Craig, VP of Mobile at Hotels.com brand. “With a third of travellers refusing to book a hotel that doesn’t offer free Wi-Fi, there is a clear demand for travellers to be connected at all times.”

 

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Brands are the engines of the luxury market. The red-soled Louboutins, the Mulberry tree, the Ferrari horse… without them, would people still buy the products they are emblazoned on? Maybe, but certainly not as many.

Luxury has always been about signalling status. Therefore, as a concept it is always evolving as people’s ideas about what confers status change. From the opulent luxury of most of the 20th century, recent years seem to have shifted to less conspicuous forms of consumption. This presents a challenge to luxury brands. Now they not only have to emphasise their quality, but also demonstrate their credentials in other ways that will appeal to the less conspicuous luxury consumer.

Marketers have often targeted campaigns at people based on broad demographic factors – their age, their gender – but we have found a much more effective way is to connect with people through their passion points. Whether that’s football, food or fashion, if you can connect to people through one of their passions it will create a much stronger connection between them and the brand. Through connecting with these communities of shared interest, you can also have a more effective influencer strategy. Whether you work with more traditional celebrities or social media stars, by targeting a particular community of interest you can ensure your influencers feel truly relevant to your target consumer. When we worked with Breitling to launch its flagship store, we worked with celebrities that were truly relevant to its target audience, whereas when we launched Garnier Moisture Bomb we worked with everyday women as that is who was relevant for its brand and the community it wanted to talk to.

Luxury brands need to appeal to younger audiences or risk falling sales. Luxury brands can often be seen as outdated to younger generations because of product perceptions or the heritage they celebrate. We are working with Johnnie Walker to help it change perceptions of whisky as a drink that isn’t for everyone and open it up to new audiences. Delivering campaigns globally, we are helping it highlight the different ways and different occasions to drink Johnnie Walker, emphasising that it is a drink for everyone and anyone.

To recruit younger audiences, luxury brands need to respond to our changing spending habits. We are living in the experience economy. The latest figures from Barclaycard, which processes around half of all of the UK’s credit and debit transactions, show a rise of 20% in spending in pubs in April this year compared to last year, with restaurants, theatres and cinemas also seeing rises. More than ever, the experience a brand delivers is key to convincing people to part with their cash and when your product has a luxury price tag, people expect a luxury experience.

Through research we conducted for one of our luxury clients, we found that the retail experience is a particularly important part of the buying journey for luxury consumers. Across the range of different people we spoke to, most expressed a desire for a personal experience, where needs could be openly discussed, as well as a rich experience where they could learn about the brand stories and values underpinning a product. If a brand can achieve both these things they are much more likely to convert.

Every bit of the brand experience, from in-store to brand communications, online to packaging matters, is an opportunity for a luxury brand to damage its luxury reputation. Whether that’s a bad retail environment or a piece of packaging that doesn’t feel as hand crafted and special as the product it contains, it is very easy for brands to lose their luxury status in the minds of potential buyers.

Delivering a total luxury experience wherever a consumer interacts with your brand is a difficult task, but it is a must for luxury brands. Some luxury brands are embracing the experience economy already – this summer Cartier partnered with the London Design Museum to curate an exhibition called Cartier in Motion, telling the story of their unique approach to watchmaking and the evolution of the modern wristwatch. We will see more luxury brands turning to experiential marketing in the future.

Luxury is a highly emotive concept. It is all about the experience, the touch, the taste, how it makes you feel. And it is all too easy to break the luxury feel at some point in the experience a consumer has of your brand.

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Rob Wilson is strategy and creative director at RPM.

This article was originally published in The Drum Network luxury special. You can get your hands on a copy here. To be featured in the next special focused on the charity sector, please contact [email protected].

Sourced from THEDRUM