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By CARLOS GIL

Strategies for small-business owners to stay ahead of the curve.

As we move into 2023, here are a few key tips for small-business owners to master social- media marketing:

Know your audience

It’s crucial to research and understand your audience to create a social-media strategy that is tailored to its interests and needs. This will not only help you reach more potential customers but also increase engagement with your current ones. One way to do this is by conducting market research. Reach out to your current customers and ask for feedback, conduct surveys, and analyse the data. This will give you insights into their demographics, interests, and what they’re looking for in a brand. Additionally, use social-media analytics tools to track engagement, reach, and conversions. This will give you a better understanding of what’s working and what’s not, allowing you to make data-driven decisions.

Be strategic

Have a clear understanding of your goals and objectives for using social media. Whether you aim to improve customer service, promote your brand in your local community, or drive sales, it’s essential to start with a specific goal in mind. It’s equally important to be strategic in your approach and not waste time on platforms that don’t align with your target audience or objectives. As an example, if your target audience is a younger generation, investing more time on TikTok than a platform like Facebook could be beneficial.

Create a content strategy.

This strategy should be tailored to align with your overall business goals and should include a mix of content types, including text posts, images, videos, and live streams. Have a content calendar in place that outlines when and what types of content you’ll be sharing on your social-media channels. This will help ensure that you’re consistently creating and sharing content, which is crucial for building a following and engaging with your target audience. It’s also important to understand the importance of creating visually appealing and engaging content, as it has been proven that images and videos have greater engagement rates than text-only posts. You can leverage tools like Canva or Adobe Spark to create visually appealing designs and infographics that can help increase engagement and make your posts stand out.

Utilize automation tools

Tools such as Hootsuite, Buffer, and Sprout Social allow you to schedule your posts in advance, track analytics, and monitor mentions and engagement all in one place. This means you can focus on the more important tasks of running your business, while still maintaining a consistent presence on social media. Not only do these tools save time, but they also provide valuable insights into your audience engagement and performance, helping you to make more informed decisions about your social-media strategy.

Engage with your audience

Responding to comments and messages promptly not only shows that you value their input and feedback, it also helps to increase brand loyalty and trust. Using tools like polls and surveys can help you gain valuable insights about your audience’s preferences and needs, which can inform your content strategy and product offerings. In addition to responding to comments and messages, consider hosting Q&A sessions, live streams, and other interactive content to foster engagement and build a sense of community among your followers. By engaging with your audience, you’ll be able to create a loyal customer base that will help drive success for your small business.

Use influencer marketing

By partnering with industry influencers, small businesses can tap into their existing audience and gain access to a new group of potential customers. However, it’s important to choose influencers who align with your brand values and message, and be transparent with them about your expectations. For small businesses with limited marketing budgets, utilizing your own customers or clients as influencers can be a cost-effective way to make influencer marketing work for your business. For example, at our brick-and-mortar sneaker boutique, The Hype Section, we take advantage of customer reviews and social media tags to turn our customers into influencers.

Invest in paid advertising

Platforms like Facebook, Instagram, and Twitter offer highly targeted advertising options that allow you to reach specific demographics and interests, such as age, gender, location, and interests. Additionally, these platforms offer a variety of ad formats, such as photo ads, video ads, carousel ads, and more, that can be customized to suit your business needs. With the right targeting and creative, paid advertising can be a powerful tool for driving website traffic, increasing brand awareness, and generating leads and sales. It’s important to track your results and optimize your campaigns for the best ROI.

Measure your results

Utilizing built-in analytics tools like Facebook Insights, Twitter Analytics, and Instagram Insights can provide valuable data on engagement, reach, and conversions. This information can help you identify the best times to post, the types of content that resonate with your audience, and the campaigns that drive the most conversions. Regularly monitoring your metrics will allow you to make data-driven decisions that improve your social-media strategy and ultimately drive success for your small business. Additionally, consider using third-party analytics tools that can give you an even more in-depth look at your social-media performance, such as Google Analytics, which can track website traffic from social-media channels. By utilizing these tools, you can create more effective campaigns and stay on top of the latest trends and strategies for mastering social-media marketing in 2023.

BY CARLOS GIL

BY CARLOS GIL, AUTHOR “THE END OF MARKETING: HUMANIZING YOUR BRAND IN THE AGE OF SOCIAL MEDIA AND AI”

Sourced from Florists’Review

By Tom Popomaronis.

These AI platforms are unleashing the power of social commerce by providing around-the-clock support.

Companies in most industries are struggling. According to ’s June 2020 U.S. Recovery Tracker, key factors in the labour market haven’t improved, such as hiring rate, job postings and employer confidence. It’s important for businesses to find opportunities that maintain or grow revenue, as well as operate cost-efficiently given the new normal in U.S. consumer and B2B demand.

However, there are long-term trends that are too disruptive to ignore. A seismic change in consumer behaviour is the growing use of messaging apps for more than sending and receiving texts. Ecommerce and social messaging apps are enabling internet shoppers to send payments, book reservations, watch multimedia and purchase items, among many features. Chatbots are unleashing the power of social and ecommerce by providing customer support 24/7, year-round.

There are a number of artificial intelligence (AI)-assisted conversational bots that can help give your enterprise a competitive edge in acquiring sales, automating customer support and saving money. Here are three I personally recommend.

1. School of Bots

Founded in 2016, veteran strategists at San Diego, California-based School of Bots help marketers and companies acquire sales, automate operations and provide 24/7 customer engagement, largely through chatbots deployed on  Messenger and SMS, with training available for other big messaging platforms. School of Bots’s experts teach proven strategies on platforms with whom they have close partnerships and create custom chatbot  systems for startups and consultants alike. An example of such a tailor-made bot might accompany a prospect down the sales funnel and nudge him or her into an eventual transaction.

“This year, more people are using messaging apps than , according to eMarketer, and that could indicate a major shift in consumer behavior,” says Kyle Willis, CEO of School of Bots. E-HUB, the company’s chatbot training platform, gives members access to checklists, instructional videos, standard operating procedures and hands-on mentorship. After undergoing training, members are accredited to offer consulting and agency services. Moreover, the platform enables participants to earn certifications, hire qualified bot builders or get hired and connect with fellow members in a virtual coworking space.

School of Bots works with tools such as ManyChat, which provides reach through Facebook and, explains School of Bots cofounder Natasha Takahashi,  “has superior capabilities for  and tracking that allow us to produce maximum ROI.”

2. Drift

Bots can be a partial solution for businesses that have laid off customer-support staff during the recession. Automated bots prevent consumers from visiting competing sites, and therefore help to capture sales opportunities. Moreover, they streamline operations and boost productivity. They can be programmed to answer frequently asked questions, book a meeting with a sales rep, troubleshoot problems and move online shoppers towards checkout.

Drift positions itself as a “conversational marketing platform” to emphasize the revenue-generating features of its bots. The company is a well-known solutions provider that installs chatbots that are able to qualify leads 24/7/365. Drift’s bots are used by large brands such as GrubHub, GitHub, Marketo and Ellie Mae. The tech is also geared more towards B2B sales and enterprise use cases. Drift’s conversational AI can tell when a user is making a statement (instead of asking a question) so that it can recommend certain products and display pricing. Other features include automatically booking meetings, as well as routing conversations to a sales team.

According to a Drift survey published on Salesforce.com, people use bots for these top reasons: 32 percent get an answer to a question; 29 percent get a detailed explanation; 27 percent resolve a problem; and 27 percent receive . Bots give businesses a competitive advantage given today’s consumer preference for interacting with messaging apps. Moreover, a big chunk of mobile users want immediate answers to queries. This automated ability to give real-time engagement ups the ante for every B2B and B2C business.

3. Intercom

According to a 2018 Accenture survey, 56 percent of executives say conversational bots are disrupting their sector, and 57 percent say the technology can deliver large returns on investment with minimal effort. AI and machine learning are the most revolutionary innovations of our lifetime, and a bad recession won’t stop the adoption of automated conversational interfaces. These platforms are growing more sophisticated. For example, AI is becoming better at natural language processing (NLP), which enables the tech to have conversational dialogue with humans.

Intercom has been around for nearly a decade and deploys custom bots that engage prospects, route conversations and reduce the need for web forms and emails. The company offers clients a proprietary Business Messenger app that provides automated real-time answers. This messaging  enables Intercom to differentiate itself in the bot marketplace. Mostly B2B users receive data they need to make timely business decisions. That includes dashboard info such as order status, invoice data and educational articles within the messaging app. In a 2018 Bloomberg interview, CEO Eoghan McCabe noted that emails are increasingly ineffective, and that more business professionals and consumers are turning to messaging apps for real-time business .

Intercom builds chatbot solutions to help enterprises make purchase decisions, such as by personalizing buying experiences and giving product tours. Access to certain features depends on your monthly subscription. A basic plan includes live chat and outbound messaging while an advanced plan is geared more towards B2B lead generation, automated workflows and reporting tools.

Chatbots are great sales tools that are seeing more use in B2B and B2C, and they provide a competitive edge by enabling companies to offer 24/7 customer support. Because bots are growing in sophistication, they can be programmed to book reservations, set up meetings and other functions without human involvement. They can also be implemented cost-efficiently compared to hiring human personnel. So with all businesses tightening their wallets, now is the time to consider automating the customer experience where you can.

Feature Image Credit: Natali_Mis | Getty Images

By Tom Popomaronis

ENTREPRENEUR LEADERSHIP NETWORK VIP. Executive Vice President of Innovation at Massive Alliance

Sourced from Entrepreneur Europe

By

Social media is a part of everyday life.

Whether you’re using it as part of your business marketing strategy or just catching up with friends (not forgetting the cats and dogs videos of course), it’s difficult to avoid.

According to research figures published in January 2016, there are now more than 2.3 billion active social media users, a 10% increase since last year.

  • But how do you ensure you maintain a healthy presence on your chosen social networks?
  • And how do you get your message across to your audience when you’re competing with a few other million or so?

As entrepreneur John Rampton wrote:

Between updating your profile, responding to customers, coming up with content and sharing content, managing your social media accounts can become a full-time job.

If you want to have any chance of surviving and reaching your audience, then you need to use some social media automation.

But before we dive into some of the tools you can use, we need to establish a ground rule.

The golden rule of social media automation

Using tools to automate tasks on social media is not a problem; as long as you remember to keep the human interaction as well.

You see, if you just spew out content all day and all night, and don’t bother to interact with people, then you’ve just dropped the social out of social media marketing.

Not only have you broken the golden rule, but you’ve lost a golden opportunity.

As Brooke Sellas wrote on Business Grow:

If they’re scheduling tweets but not following up, isn’t that spam?

  • What a turn-off that would be to any potential customers looking for an answer to your product or service.
  • What an insult that would be to any customers seeking answers to support queries.

And as Kevan Lee from Buffer says:

Automate what you can while still remaining engaged on a consistent basis.

The point of automation is to relieve you of the mundane, repetitive tasks, freeing up your time to focus on the most important activities of the day.

So, by all means, automate your social media tasks, but remember to set aside some time each day to interact and engage with your audience on your chosen social networks.

What type of social media automation tool works best?

There are various social media automation tools on the market. In my experience, the type that works best is the content scheduling tool.

Now, don’t get me wrong, some tools can generate automatic Direct Messages on Twitter, and others that can help you manage who you follow and unfollow.

But in keeping with the golden rule above, I prefer to interact and choose who I follow rather than let an app decide.

So I stick with the tools that schedule content.

What type of content can you automate?

When sharing content on the various social networks, you’ll want to get a good mix of your own plus other people’s content to keep things interesting.

There are different recommendations about the exact balance you should aim for, but it’s best if you experiment with the ratio and find your sweet spot.

What tools can you use to automate your social media activities?

OK, let’s take a look at five social media automation tools that will free up your time.

#1 Buffer

Buffer lets you create a queue (a buffer) of content for each social network. You decide on the schedule for each network; for example, you could choose to tweet five times a day, but only post to LinkedIn twice a day.

Adding content is easy, especially if you use the browser extension. Once you’ve read a piece of content that you like, just click the bookmarklet.

It brings up a selection panel where you can modify the description, select an image, choose which network, and what time to post.

buffer web extension

You can even take it one step further by using the Power Scheduler option which allows you to set up multiple posts of the content.

buffer power scheduler

Buffer is also available as an iOS and Android app so that you can share ‘on-the-go’ from your smartphone too.

Pricing

Buffer has a broad range of pricing plans for both individuals and agencies:

buffer pricing

The Individual Plan lets you connect up to five social accounts (one per Twitter, Facebook, LinkedIn, GooglePlus and Instagram) and add up to ten posts in your buffer. It’s an excellent free plan on which to get started.

The Awesome Plan at $10/month extends the features so you can connect up to 10 social accounts (any number per platform as above plus Pinterest) and add up to 100 posts/tweets to your buffer. Plus, you can also link to RSS feeds from your favorite blogs.

So, for example, say you love Blogging Wizard and know that Adam only ever produces top-notch content, then you can link to that RSS feed and automatically add the latest posts into your Buffer. Neat!

Get Buffer

#2 Social Jukebox

Buffer is perfect for getting your current content queued up and ready to post, but what happens after that?

We all know that tweets disappear in a couple of seconds.

  • What if your audience missed your fantastic tweet about your new blog post?
  • How would you potentially reach them again?

Well, you need to consider scheduling your content on a social network more than once. That’s the beauty of the Buffer Power Scheduler.

But even so, what happens after a month?

For your evergreen content, you need to consider using a tool like Social Jukebox.

The premise is simple.

You load content into your jukeboxes:

social jukebox content

And set them to play at the desired frequency:

social jukebox schedule

When all the content has finished playing, then it starts over again.

But, here’s the clever part – it plays them in a different random order, so it keeps things fresh!

If you don’t like random, there is another feature called Targeted Posts. Here you can load some posts that will play at a particular time, either as a one-off or repetitively.

Social Jukebox also has a Chrome Extension, which is handy. As you discover a piece of content on the web that you like, you can quickly add it to the applicable jukebox with one click.

Along with Buffer, this is one of my favorite tools because it saves me so much time.

Remember the golden rule: if people interact with your content as it’s played – a like, a retweet, a share, etc. – then jump in and have a conversation with them.

Pricing

There are a variety of pricing plans to choose from starting with Advanced at $19.99/month and ending with the Ultimate Plan @ $99.99/month. Each plan varies the number of Jukeboxes, Stored Posts, Targeted Posts, and Linked Social Accounts that are allowed. Each plan comes with a free 14-day trial.

Social Jukebox Pricing Update

 

Get Social Jukebox

#3 Missinglettr

Missinglettr is the new kid on the block, but it’s a handy time-saver. Once you’ve setup your account and connected your blog via RSS, you let Missinglettr monitor your blog 24/7.

A few minutes after publishing a blog post you receive an email notifying you that your drip social marketing campaign is ready to review:

missinglettr email

Click the link in the email and dive into your latest campaign to review what Missinglettr has created.

You have the options to change the text, the image, and the hashtags for each of the scheduled posts:

missinglettr review

Once you’ve approved your campaign, you can let the automation start. Missinglettr will deliver your post on the prescribed days throughout the next twelve months.

You can read more about my experience of Missinglettr in this detailed review.

Pricing

Like Social Jukebox there is a broad range of pricing plans for Missinglettr to suit your requirements.

Individual Plans:

missinglettr individual plans

Team Plans:

missinglettr team plans

There’s also a free plan which is an excellent place to start if you have one blog and only want to connect one social network.

On the premium plans, you can connect to Twitter, LinkedIn, GooglePlus, and Facebook.   (Pinterest integration is coming soon.) All plans have a free trial period, so why not give it a try today.

Get Missinglettr

#4 Tailwind

Tailwind is probably best-known as a scheduling tool for Pinterest. But recently they’ve added Instagram scheduling and publishing, too.

You could say they’ve got the visual marketing channels sewn-up! But what makes Tailwind so attractive?

For starters, Tailwind, along with Buffer, is an official marketing partner for Pinterest and Instagram, so you know you’re in good hands.

Whatever platform you’re using Tailwind for, it helps you to discover fresh content, monitor conversations, maximize your reach and measure results.

But the scheduling features are Tailwind’s greatest strengths as they help you save time.

The idea is to upload your content in bulk and then let Tailwind post it as per your schedule.

The Schedule shows your time slots:

tailwind schedule

The dotted time slots are smart suggestions from Tailwind, based on their analysis of when people are most active. These recommendations are a tremendous help when you’re getting started, as you probably don’t know what times will work best.

When you accept a suggested slot, they turn green. You can also add your own time slots, and these are colored gray.

You can change your schedule whenever you wish, increasing or decreasing the frequency of content you’ll post.

The Scheduled Pins shows an overview of what you have scheduled:

tailwind scheduled pins

The padlock symbol shows the scheduled slot is locked, but you can unlock it and drag-and-drop pins if you need to make adjustments.

One more time-saver with Tailwind is the ability to create Pinterest Board Lists. A Board List is a group of boards in the same category; e.g. blogging, that you schedule the same pin to with one click.

The Instagram scheduling works similarly to Pinterest. But Tailwind also suggests the best Instagram hashtags to use, with intuitive color coding to help you maximize your engagement:

tailwind instagram hashtags

However, Tailwind cannot post to Instagram directly, as it can for Pinterest. Like all Instagram-approved scheduling apps, it sends push notifications to your mobile phone that remind you it’s time to share your post:

tailwind notification

Pricing

You’ll need to buy a separate plan for each platform that you want to connect on Tailwind:

  • Tailwind for Pinterest Plus Plan is available for $15/month or $119.88/year.
  • Tailwind for Instagram Plus Plan is available for $15/month or $119.88/year.

You can schedule up to 100 pins on Pinterest and 30 posts on Instagram for free before deciding if a paid plan is right for you.

Get Tailwind

#5 IFTTT

IFTTT stands for IF This Then That.

It’s a platform that lets you create automations called applets (previously called “recipes”) that connect different services with a command.

For example, take the applet: Save Your Instagram Photos to Dropbox.

It would use the command: If you post a photograph on Instagram, Then Save a Copy to Dropbox.

If you head over to All Services, you can see the full listing of services (applications, networks, features, tools, etc. previously known as “channels”) that IFTTT connects to.

There are all kinds of weird and wonderful connections available. But I’ll just share a few recipes that can save you time on social media.

  • Automatically share new posts to Twitter, Facebook, and LinkedIn – When you publish a new blog post on WordPress, this applet will share the link on Twitter, Facebook, and LinkedIn automatically.
  • Sync your new Instagrams to a Pinterest board – When you post on Instagram, this applet posts the image to a particular Pinterest board.
  • Post your Tweets to Facebook when you use a specific hashtag – When you use a specific hashtag on a Tweet, IFTTT will automatically strip out the hashtag (as Facebook doesn’t benefit from hashtags) and post the message on Facebook.
  • Automatically share your new videos to a Facebook Page – When you upload a new public video to YouTube, the link will be posted on your Facebook Page to keep them in sync.

IFTTT

You’re not limited to using existing applets. You can create your own as Kristi Hines explains here.

Pricing

IFTTT is a free tool.

Get IFTTT

Wrapping up

Social media automation is a necessity if you’re going to have any chance of maintaining a healthy balance of creating and curating content to share with your audience.

But it’s not merely a set and forget strategy.

You need to dedicate some time to staying social on social media; else you’ll turn into a robot.

Let the tools do the repetitive work and free up your time for more meaningful social interactions.

By

Sourced from bloggingwizard