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Collaboration between brand and trade marketing teams is critical for long-term success, says contributor Andrew Waber. Here’s how to make this tactical and strategic alignment a reality.

There seems to be a massive shift in the way successful brands allocate dollars and other resources to their online marketing efforts.

For example, in 2017, coworkers and I analyzed some advertising activity from P&G showing that hundreds of millions of dollars of its online ad budget had moved to trusted e-commerce channels rather than on sites and approaches typically used for brand marketing.

According to P&G Chief Brand Officer Marc Pritchard and The Wall Street Journal:

The ad dollars were pulled back from a long list of digital channels but also included reducing spending with “several big digital players” by 20% to 50% last year (2017).

These are significant changes. Driving purchases through online media is increasingly reliant on retailer sites.

This transition in the overall market landscape necessitates a change in how companies fundamentally organize their marketing. Doing well on Amazon and other online retailers today requires brand and trade teams to work closely together in order to drive long-term success.

Misalignments

At a high level, brands simply can’t afford misalignment between the information on the product page and the brand promotion (done on sites such as Facebook) that lead customers to that page.

Ten years of Google conversion optimization proves that words in ads must match words in titles as closely as possible, or the ads may suffer high bounce rates. Consumers will notice the shift in vocabulary and abandon the landing page, driving down conversion rates.

Amazon Marketing Service (AMS) placements need to be associated with popular terms and be relevant to consumers. With consumers increasingly using sites like Amazon for research purposes, on-site promotions impact other sales channels, as well.

Market mix models have shown that AMS spend — which is often allocated to trade teams to handle — drove in-store sales in non-Amazon locations like CVS. If you’re a brand marketer, this means you should consider reallocating dollars from TV ads and treat budgets for promotions like AMS as brand dollars in today’s environment.

We’ve seen some larger companies already utilizing this fluid idea of what constitutes brand and trade dollars in relation to AMS and similar ad products.

There also needs to be alignment between the trade and brand marketing teams when it comes to promotions outside of Amazon’s universe. For example, if you launch an ad campaign on Facebook that drives traffic to an Amazon product detail page but that product happens to be out of stock when the Facebook ad campaign is running, then your product is punished by the A9 search algorithm which takes into account “page views when out of stock” in its ranking criteria.

If you get traffic when you’re out of stock, then your Amazon search rankings could suffer for months. In short, you are spending money on a campaign to drive traffic to an Amazon product detail page, and actively doing your brand harm in the process!

In traditional brand marketing, local in-stock rates typically don’t directly impact the larger strategy. The trade team might have to worry about this when campaigns are run in-store, but the brand side of the house never has to. On Amazon, and increasingly on more retail websites, you really have to care. The two work in concert.

Trade teams are in the business of identifying what sets of products are worth promoting or offering at one store versus another based on customer profile, (on Amazon and other online retailers). These decisions are executed primarily via the product page.

Algorithms are powerful

The algorithm, which bases decision-making on factors like relevancy and product page robustness, holds all the power here and isn’t like a chain store buyer you can “wine and dine” to improve shelf placement. Instead, brands need to address customer segments via the product title, imagery, keywords and so on.

Additionally, the fluid nature of these online retail sites necessitates continual adjustments to meet consumer needs on a near-daily basis, rather than monthly or quarterly. This can be done by direct data connections or measuring each channel with third-party analytics. Trade teams are best served by helping guide the brand marketing teams when and where these changes need to be made.

Speed to market is both hard to execute and increasingly important if you want to outflank competitors in today’s marketplace. Collaboration between brand and trade marketing teams is more critical than ever; they need to make this tactical and strategic alignment a reality in order to maintain success over the long term.

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Sourced from Marketing Land

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P&G has filed to trademark LOL, WTF, NBD and FML

Procter & Gamble’s attempt to connect with a millennial audience by trademarking acronyms such as WTF, LOL and NBD has raised eyebrows, but the practice of laying brand claim to everyday slang is not as unusual as it may seem.

P&G has filed to trademark LOL (laugh out loud), WTF (what the fuck), NBD (no big deal) and FML (fuck my life).

Initially reported in AdAge, the news has drawn the attention of global outlets such as the BBC and Bloomberg, which have questioned if owning such colloquialisms will really end entice a younger customer base.

However, the conglomerate is not the first company to attempt to brand everyday slang.

“Trademarking colloquial language is nothing new – McDonald’s somewhat depressingly trademarked Maccy D’s, for one – and other than it being an interesting headline, I’m not sure there’s not much to see here,” said Rich Leigh, founder of Radioactive PR.

“A quick search of the US Patent and Trademark Office shows that there are multiple other live trademarks for the term ‘WTF’, for instance, across a handful of goods and services categories, including hand tools and fashion.”

Indeed, there have been 246 trademarks filed for LOL or phrases containing LOL, 147 for WTF and its offspring, 71 for NBD and 61 for FML. Many of the files have been labelled as ‘dead’, meaning the application was ‘refused, dismissed, or invalidated by the office’ – all potential outcomes of P&G’s attempt.

Leigh added: “I can understand that the suits at a big corporate entity like P&G even being aware of slang is jarring, like when your mum asks if you’d like to be in a selfie (and then asking somebody else to take the ‘selfie’), but bless them, they’re trying. Whether it helps them hoover up all that sweet, sweet MilleXZial cash remains to be seen, but that’s no doubt their intent.”

David Born, director of entertainment licensing firm Born Licensing, agrees that P&G’s interest in the acronyms is driven by a millennial targeting strategy that a number of brands are actively undertaking.

“This also appears to be the reason why we are seeing emojis almost everywhere we turn, whether on product or in advertising,” he said. “We recently worked with Just Eat who licensed emojis as part of their Real Reviews campaign, and have a number of other advertisers that have shown interest in using emojis as a way to communicate with their target audience.”

Melissa Robertson, chief executive of Now, is cynical that the tactic will work, however: “WTF P&G! They must have a GSOH if they really think they can claim ownership of generic text language IMO. WTF is going on when marketeers become that greedy? Are they going to sue our Whatsapp groups for using their owned language?

“FWIW, I think it’s ridiculous. Don’t make me LOL.”

Feature Image Credit: P&G has filed to trademark LOL, WTF, NBD and FML

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Sourced from The Drum

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With news spreading Netflix is adding ads, the streaming service has stepped in to set the record straight – it’s testing skippable video promotions between episodes and movies.

Introduced quietly this week, Reddit users sparked confusion when some claimed they saw a video in between episodes they weren’t able to skip, while others spotted a ‘skip’ button.

With users threatening to quit over the addition of ads, Netflix issued a statement on Friday reading, “we are testing whether surfacing recommendations between episodes helps members discover stories they will enjoy faster.

“It is important to note that a member is able to skip a video preview at anytime if they are not interested.”

A spokesperson for Netflix added the videos were not ads or commercials, but personalised recommendations for other shows and movies on the service. They claimed it conducts hundreds of tests per year, most of which aren’t adopted.

The addition of video previews that play while browsing were added in 2016, with Netflix revealing they cut down the amount of time people spent browsing “significantly”. Since then it has been experimenting with different kinds of video such as this.

Worldwide, Netflix boasts 130 million customers. In April, The Drum reported Netflix was investing “more in marketing of new original titles to create more density of viewing and conversation around each title.”

Feature Image Credit: Netflix has set the record straight on the addition of ‘ads’

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Sourced from The Drum

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Amazon Music is pushing its paid streaming music service with a new campaign as a way for listeners to power their preferences by using Alexa.

The service is building on its momentum with the launch of ‘A Voice is All You Need.’ The campaign highlights the powerful vocals of notable songs while demonstrating the simplicity of voice with Alexa, featuring leading artists at launch including Ariana Grande, Kendrick Lamar, SZA, Queen and Kane Brown.

The ad creative, developed with Wieden+Kennedy, celebrates the growth of Amazon Music against rivals like Apple and Spotify, by noting its lead in voice innovation while playing off isolated vocals from notable artists in a journey through the voice experience with Alexa on Amazon Music.

In the first video, Kendrick Lamar and SZA’s All the Stars gets animated in a 30-second spot that starts off with brightly hued lips singing the lyrics. The lips then turn blue as the Lamar’s rap begins, then morphs into the Amazon arrow, which also turns into a mouth and asks Alexa to play the song as it promotes the 30-day free trial for the service.

Another ad rises high above Times Square to push Ariana Grande’s new album, Sweetener. The three-tiered digital ad starts with the ‘A Voice is All You Need’ phrase, then turns rainbow colored with a pic from the album and the text: “Alexa Play New Ariana Grande.”

Launching at a time where the number of Amazon Music hours streamed globally on Alexa-enabled devices has doubled over the past six months compared to the same time last year, ‘A Voice is All You Need’ will begin appearing today in select US cities, and will expand to the UK and Germany throughout the year across media channels including national online video, radio, and out-of-home billboard advertisements in support of upcoming new releases. Select creative from the campaign will also appear on national TV later this year.

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Sourced from The Drum

 

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A generation of people have now grown up seemingly constantly broadcasting their lives on Instagram, sharing their innermost thoughts on Twitter, intimate details of life on Facebook and yet the world seems shocked that we’ve lost any sense of privacy. We now live in an age when it seems every Instagram user wants to be an influencer, to be popular and envied and to not have anyone know anything about them.

Ever more apps continuously ask us to share location data, software updates ask us to share our personal details, messaging apps want to scan the most personal communications we can imagine and access our friends lists too. And all in an era where security breaches are common, where nefarious companies seek to sway elections, where our data seems to be used to target us with ads that are designed to be as personal as possible, but never creepy, and yet haunt and chase us in on online lives.

Our homes are now wire tapped, not secretly and against our will, but we pay money and eagerly await delivery of connected smart speakers. We now volunteer all manner of information to Google, our location, photos, our calendar invites, our intentions are known by a global sentient network, more than our own selves.

It’s easy to think this is all a relentless march towards the dreadful future where our personal lives are invaded, where privacy is dead, where we can’t escape the filter bubble, where personalized ads follow us around like Minority Report, with few marketers aware it was a film about a dystopian future, not what should be done.

While we may hate personalization, the only thing we dislike more is irrelevance. We hate it when we phone up credit card companies and they don’t immediately know it’s us. We can’t imagine a world without Google offering us better search results based on our browsing history, we like that our weather is automatically shown in our location. Most people would happily swap mesothelioma class action lawsuit TV ads for a well-made commercial for some trendy new jeans.

The marketing and business world has long tip toed around the edge of the privacy debate. We take as much data as we can, whenever we can, we store it badly and hope to never awake the beast that is the customer. If we were to work around earning data from people, by giving them trust that we will use it wisely, not sell it, keep it massively securely and offer clear value in exchange, then life would be very different.

I’d love to see the world embrace privacy trading. How do we maximize the value offered to people in return for storing limited and intimate data about people in a transparent and trusted manner?

Uber knows that the only way for the app to work is to know where you are precisely and in real-time and we understand that and allow it. We know Google Traffic knows our location but uses it anonymously to process all traffic conditions and we’re fine with the net benefit. Dating apps track our location because sharing that is a small price to pay for life or evening long romance.

I like the thought experience of a post privacy world. Maybe I’m naive but if my airline knew exactly where I was at all times then it would be able to serve me better, to come and find me if I’m in the lounge and keep the plane from leaving without me. If my credit card company knew the same could it stop declining payments because I’m abroad and didn’t tell them? If my TV set knew I was in the market for a new car, new auto insurance and I liked leather manbags, is that a terrible world to live in? What if retailers had my face stored on file and I could pay for things with a smile? What if Uber could access my calendar and offer me cars when I’m running late? What if a hotel company could tell from my voice on phone calls I’m stressed and suggest a spa for me? What if a burger joint could tell I was hungry and not been there and entice me in with a special offer? What if a clothing retailer knew my size?

It’s easy to use the slippery slope argument against this and to assume that we can’t control a precise level of privacy. A company knowing you’ve bought a TV is one thing; knowing your blood test results or genetic code is absolutely another. If health insurers, for example, could ever access some of this information, we’d have absolute mayhem.

Yet the privacy debate is rooted in paranoia. It assumes companies want to know everything and not merely enough and likely in an anonymous way. It assumes advertisers want to build rich personal files and harass customers near endlessly. And given this has been so far how we’ve acted it’s easy to see why.

I’d love a discussion driven less by technology and language like targeting, and one driven by empathy and about serving people better. I’d love to see how we can start the process of asking permission, clear opt ins, clear trust, world class security protocols, and above all else a way to maximize the value exchange over a lifetime for all. Privacy is a recent invention, it’s perhaps the ultimate luxury for the future, but will it matter. Will our kids miss something like privacy, a concept they’ve probably never known.

Feature Image Credit: online information being given freely – picture from Pexels

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Tom Goodwin is head of innovation at Zenith Media. A writer and speaker, Goodwin is the author of Digital Darwinism: Survival of the Fittest in the Age of Business Disruption. Previously, he has spoken at leading conferences and industry events around world, including Cannes Lions and CES.

Sourced from The Drum

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Amazon Prime’s extended Prime Day (really 36 hours), didn’t get off to the start the online retail giant may have expected. According to several reports, the website either crashed or had trouble loading pages.

DownDetector.com reported over 24,000 problems just minutes into the sale. It noted that website problems accounted for 46% while log-ins affected 34% of those reporting, and check out had a 19% problem. The site said stated that problems started at 3:04 pm ET, four minutes into the sale.

TechCrunch reported that the landing page for Prime Day didn’t work correctly, and that when some links were clicked users were sent to error pages, which sent them back to the main landing page.

While direct links to product pages worked correctly, some users reported errors when completing a purchase as well.

As of 45 minutes into Prime Day, most problems seemed to be fixed, though the pages loaded slower than usual, but it’s still a problem for a retailer that has hyped the day for weeks and received plenty of media coverage.

Social media was on fire with people reporting the issues, with many noting that cute dogs won’t solve the problems or frustrations.

Prime Day also encountered several problems last year, including issues with Alexa, and web slowdowns.

The latest news also came on a day that found that research on Prime Day launched by global eCommerce consultancy Salmon, a Wunderman Commerce Company, showed Amazon’s retail domination (particularly over Google), where they start and finish the consumer’s shopping journey.

Amazon’s retail dominance, particularly over Google, found these stats: 35% of all UK online spend goes through Amazon, 52% in the US; 51% of shoppers start their journey on Amazon (compared to 16% on Google) and 55% purchase their goods on Amazon, showing where you start is usually where you finish your shop. Also price (64%) and free delivery (54%) is considered more important than brand (39%) for consumers.

Feature Image Credit: Amazon Prime Day has technical glitches in first 15 minutes

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Sourced from The Drum

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Unilever’s chief marketing and communications officer Keith Weed has commended Twitter for taking steps to eliminate fake accounts on the social platform.

On Wednesday, he tweeted that he is pleased to see Twitter “taking a big stand against the fake followers polluting the digital ecosystem.”

His comments are in response to Twitter’s recent decision to remove locked accounts from follower counts across profiles globally. Twitter locks accounts when it detects sudden changes in account behavior, like tweeting a large volume of unsolicited replies or mentions. Until now, those locked accounts remained in follower counts, but moving forward they will be removed.

“Most people will see a change of four followers or fewer; others with larger follower counts will experience a more significant drop,” wrote Vijaya Gadde, Twitter’s legal, policy, and trust & safety lead, in a blog post. “We understand this may be hard for some, but we believe accuracy and transparency make Twitter a more trusted service for public conversation.”

The move comes one month after Weed expressed his concern over the issue of follower fraud at Cannes Lions. At the festival, Weed said Unilever will no longer work with influencers who buy followers and encouraged the industry as a whole to do more to curb the issue.

“The key to improving the situation is three-fold: cleaning up the influencer ecosystem by removing misleading engagement; making brands and influencers more aware of the use of dishonest practices; and improving transparency from social platforms to help brands measure impact,” Weed said at the time.

Feature Image: Keith Weed

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AppNexus is looking to take on the Facebook-Google ‘duopoly’ with a tool it has claimed will give advertisers “100% viewable buying at scale”.

The product, dubbed ‘guaranteed views’ will give brands the chance to purchase only ads that they classify as ‘viewable’ against their own standards across the web, offering a solution to the typically complex process brands and agencies often have to go through when setting up threshold viewability targeting online.

Allowing clients to target “the entire open internet” AppNexus’ latest feature will let buyers use viewability as a given outcome. The company didn’t reveal which buyers had been testing the guaranteed views, but said clients “typically” see improvement in cost-per-view, unique reach, click-through rate (CTR) and cost-per-click (CPC).

AppNexus, which has been vocal about the “considerable strain” it believes to have been placed on the industry through the dominance of the duopoly, said it believes this fresh tool “will help reverse the disproportionate flow of advertising dollars going to walled gardens like Google and Facebook.”

Viren Tellis, senior director, marketplace management, AppNexus claimed a point of difference for guaranteed views was that instead of layering multiple optimization types, “buyers can assume viewability is a given” and focus on achieving the performance KPIs advertisers care about.

While the move from adtech firm doesn’t guarantee buyers 100% in-view ads; instead giving them the option to purchase their inventory only against their measurement standards, it comes amid ongoing discussion between advertisers about what exactly that standard should be.

Just months ago, the Incorporated Society of British Advertisers (Isba) launched a 100% viewability standard in the UK, calling for brands to be given the facility to buy digital display ads in 100% view.

Key industry figures are split on what exactly the viewability standard should be. Unilever’s top marketer Keith Weed, for instance, subscribes to the 100% view. Others like rival Procter and Gamble (P&G) believe in the standard set by US-based body the Media Ratings Council (MRC) that ads should be at least 50% in view.

According to the World Federation of Advertisers, in the UK alone almost £600m per-year is believed to be wasted on non-viewable ads, with 63% of members saying they are now only investing in viewable impressions which meet industry standards.

Facebook currently offers buyers 100% viewability on some products in tandem with Moat. Google, meanwhile, lets advertisers, agencies and publishers using its active view product to see custom metrics that allow them to go beyond transacting on the Media Ratings Council (MRC) defined industry standard for viewability (which is 50%).

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Sourced from The Drum

 

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Over the last three years, Lastminute.com has scaled up its programmatic capabilities and found new sources of revenue in letting other advertisers plug into its adtech stack. Now, it wants other brands build their own microsites that will be powered by its adtech.

The group’s media arm Travel People, which services both the sell-side businesses of wider business as well as the buy-side for clients, has developed a content management system (CMS) that other brands can buy into.

The tool was created after it found that 53% of senior marketers and business leaders said they refrained from creating custom website templates because it requires too much technical support.

Dubbed ‘ContentHub’, the feature is aimed at letting e-commerce and travel brands design their own microsites with built in digital advertising, being pitched as an alternative to “clunkier” offerings that require external plug-ins to run programmatic campaigns.

The product has so far only been piloted by Lastminute’s own brands including it’s flagship site. However, the company claims that the cloud-hosted platform is particularly well-suited to advertisers who need to manage multiple brands or languages consistently and at scale.

For instance, if a company like Emirates (which has not been named as a partner by Lastminute.com) wants to create content around things to do in Dubai, the brand could use the CMS to build a page to host that information but it could also emulate the design and copy in several languages in just a few clicks.

The big pitch to brands is that they can then also use Lastminute’s programmatic stack to “‘drag-and-drop” IAB and native ad formats on these content hubs and, in doing do, start to quickly generate publisher revenue for themselves.

Sites built using the tool are also optimised for mobile, SEO and SEM. Video, social feeds and other media can be easily embedded onto pages too.

See the video below for a demonstration of the technology.

So far, Lastminute.com has been trailing the tech on its own site, using the content solution to build branded microsites that highlight travel destinations or host seasonal campaign content. During this experiment, it’s been integrating digital ads and travel deals from its travel social network, Wayn.

The group’s chief commercial officer, media and partnerships, Alessandra Di Lorenzo explained: “We know how important it is for travel or e-commerce companies to have a solid content strategy that supports customer engagement and drives up customer return rates.

“Yet many brands we’ve spoken to face the same challenges as we did when it comes to managing their content and rolling out dynamic, data-driven and ad-optimised microsites at scale.

“That’s why we’ve combined our competencies and experience in media monetisation as well as travel, technology and design to produce a platform that is functional and aesthetically pleasing – but also very competitively priced.”

Lorenzo was tasked with separating the “lookers from the bookers” and monetising the former when she joined the business from eBay in 2015.

Last year, revenues for Lastminute group’s programmatic and media division were up 30% year-on-year, with the company having run some 1500 campaigns from over 300 different advertisers.

While Lorenzo didn’t reveal this year’s target, The Drum understands the business is on track to meet it.

 

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Sourced from THE DRUM

By Adrian Fisher

Despite the fact that influencer marketing campaigns are a fairly new branding strategy, they are one of the fastest-growing sectors of digital marketing. A unique business model made possible by the prominence of social media, influencers partner with brands and recommend products to their followers for a fee. This benefits the brand by increasing their online presence and social media exposure while allowing them to learn more about their target audience through the influencer’s reach.

But because influencer marketing is a recent phenomenon, it is often seen as an untested advertisement method. However, influencer marketing provides an array of possibilities and can be a valuable asset to a marketer’s arsenal of campaign strategies. For example, my team finds real estate professionals who have become experts in marketing themselves online through our Facebook group. Then, we like to invite the top experts to guest post, record a podcast interview or webcast or even create a series of videos discussing their top tips that we can easily share across all of our marketing channels. This is a great way to show our audience real-world examples of how they can market their own personal brands and businesses. Here are a few key ways that partnering with an influencer can benefit your business, too.

Increase Public Perception And Conversions

Many businesses struggle to understand how partnering with an influencer can be more beneficial than simply running ads on social media. My advice is to think of influencer recommendations like word-of-mouth references.

Having an influencer that consumers are already engaging with recommending a service is not much different than having a friend make the same suggestion. This makes an influencer partnership the perfect strategy both for increasing overall online reputation and increasing the likelihood of acquiring a new customer.

If you don’t know where to begin, there are several tools that can help you get started with an influencer campaign. For example, IZEA and Brand Backer are great options for companies new to influencer marketing. There are also options dedicated to helping you connect with video or YouTube influencers only, such as FameBit and Octoly.

Feature Image Credit: Shutterstock

By Adrian Fisher

Adrian Fisher is the founder and CEO of PropertySimple, a real estate technology company.

Sourced from Forbes