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Millennials Are Not All Alike (And They May Surprise You!)

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New research studying the millennials market has identified five unique subgroups.

A new research study from Zeldis Research Associates reveals surprising findings for marketers which belie the frequent mythology that Millennials are “all the same.”

Unlike many other market studies attempting to better understand Millennials as a single group, Zeldis researchers identified five Millennial segments based on income, attitudes, and other important factors.  This “Seen One Millennial and You Haven’t Seen Them All” study is part of Zeldis’ ongoing investigation into how marketers can better reach and successfully engage this group.

“Despite a lot of the media coverage we hear, Millennials are not one homogenous group, unfortunately and incorrectly characterised by a few negative stereotypes such as lazy or entitled,” said Zeldis Executive Vice President Amy Rey. “Our research shows that there are important differences among Millennials. We wanted to dispel some of the myths and help marketers better understand the nuances that will help make Millennial-targeted outreach, products and messaging more effective.”

Five Identifiable Segments

Based on online interviews with 1000 Millennials aged 21-36, the Zeldis researchers identified five unique segments:  Faithful Optimists (31% of the sample), Struggling Parents (23%), Secular Activists (22%) Tech-Savvy Independents (14%), and Pessimistic Conservatives (10%).  Some of their findings include:

– Faithful Optimists, the largest segment, tend to be joyful, hardworking, dependable, and religious. They are more likely to be non-white and heterosexual.

– Struggling Parents tend to be pessimistic about their lives and about the country. They don’t pay much attention to politics or technology. They are more likely to be white women with children and tend to be less educated and from rural areas.

– Secular Activists are more likely to be politically liberal, and to be pessimistic about the country’s future. They tend to be single, childless, and secular and are more likely to be part of the LGBT community.

-Tech-Savvy Independents are more politically conservative but also environmentally conscious. Optimistic about the economy, this segment has a higher proportion of males and non-whites, and tends to be from urban locations.

– Pessimistic Conservatives, the smallest segment, are likely to be from suburban areas. They tend to be religious and politically conservative. Skewing male and non-white, they have high incomes but are pessimistic about their economic future.

Though holding some attitudes and beliefs in common with other segments, each group showed nuanced differences that the Zeldis researchers believe are important for companies to understand and apply when marketing their products.

The full results are available at ZeldisMillennialsStudy.com.

 

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You Might be Paying too Much for ads on Google and Bing

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Before you dish out money to bid for a top-ranked ad position on a search engine, you may want to pause and make sure it’s actually going to pay off.

By MediaStreet Staff Writers

New research out of Binghamton University, State University of New York suggests that instead of just spending to get that top spot, advertisers should be considering other factors as well to ensure they are getting the best results from their sponsored search advertising campaigns.

Sponsored search advertising involves paying search engines, like Google and Bing, to bid for placements on the search results pages for specific keywords and terms. The ads appear in sponsored sections, separate from the organic search results, on those pages.

“The common belief in sponsored search advertising is that you should buy the top ad position to get more clicks, because that will lead to more sales,” said Binghamton University Assistant Professor of Marketing Chang Hee Park. “But the fee for the top position could be larger than the expected sales you’d get off that top position.”

Park, with the help of Binghamton University Professor of Marketing Manoj Agarwal, analysed data collected from a search engine and created a model that can forecast the number of clicks advertisers could expect in sponsored search markets based on four factors:

  • Rank in the sponsored listings
  • Website quality
  • Brand equity
  • Selling proposition

The model gives advertisers a way to quantify the expected clicks they’d get by adjusting these four factors, while also taking into consideration how their competitors are managing these four factors. This could enable advertisers to find a perfect blend of the four factors to ensure they are getting the most out of what they are paying for their ad positions.

It may also indicate that they should be spending more money to bolster their brand or website rather than amplifying their offers in top ad positions.

“Using this model, you may find that paying less for a lower ad position while investing more in improving your website is more effective than spending all of that money strictly on securing top ad positions,” said Agarwal.

This applies especially if your competitor has a poorer-quality website, but is spending more than you on securing top ad positions.

Their model found that poor-quality advertisers that are ranked higher in ad positions drive consumers back to the search results page, leading consumers to then click on advertisers in lower ad positions to find what they are looking for.

In contrast, they also found that a highly-ranked good-quality advertiser results in significantly less clicks for all the advertisers ranked below them.

“It’s more likely that in the top position, all advertisers being equal, you’ll get more clicks. But depending on these four factors, as well as the quality of your competitors, you may find that you’ll get more clicks in the second or the third position,” said Park.

“Conceptually, this is not a new idea, but now the model can help determine this by accounting for multiple factors at play at the same time.”

Advertisers aren’t the only ones who can benefit from this research.

Park and Agarwal’s model found that simply reordering the listed advertisers could result in significant changes in overall click volume (the total number of clicks across all advertisers) for search engines.

“Because they often charge on a pay-per-click model, search engines can now simulate which ordering of advertisers in a sponsored search market results in the most overall clicks and, therefore, most revenue” said Park. “Search engines may want to consider charging advertisers in a way that gives the search engine more flexibility in determining the order in which the ads in sponsored sections are displayed.”

 

 

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How to Build a Brand for Success

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By Jesse Allred 

Your first step in creating a brand is finding your corporate identity.

Are you laying the foundation for your business’ brand, or looking to rebrand and refresh it? Whatever step you are at in the branding process, these tricks and tips will help build a solid foundation for your business.

Any branding a business produces should support and be in line with the “big picture,” or the overall plan and end goals. Elements of branding include colours, fonts, the business’ voice, activity on social media and so much more.

Defining Corporate Identity & Branding

The first step in positioning your company for success is finding your corporate identity. Consider these questions to understand the foundation of your brand:

  1. Where does your company sit within the market? Hubspot recommends the SWOT analysis – look at your Strengths, Weaknesses, Opportunities and Threats.
  2. What’s your company’s vision? Create a one sentence statement that encapsulates your business’ value, distinctiveness and future.
  3. What’s your company’s mission? This should be straightforward and clearly explain your business’ purpose.
  4. What essence, or intangible emotion, do you want people to feel when they think about your business? Think of words like “safe,” “luxurious” and “inspirational.” According to AMP Agency, a brand’s essence should focus on one or two words, be unique and delivered consistently.

Now you can decide you brand positioning. Keep your identity front of mind, especially when designing your website, social media accounts and content, business documents and other marketing collateral. Incorporating your identity into every facet of your organization will keep your branding consistent and easy to detect.

Branding Your Business with Colours

The colour(s) you choose as part of your branding goes further than just logos. Neil Patel encourages business owners to think about colour when you are:

  • Designing your website
  • Building a mobile app
  • Sending an email
  • Creating a marketing campaign

And more!

It’s important you remember your customer. Although you may feel your business

Different colours can influence different moods, so ensure your colour scheme represents your brand.

should go in the same direction as big brands and choose common colours like black, red or blue, consider your audience. Is your demographic mostly female, so you want to market with pink? Think again. It turns out women actually respond to blue the most.

Read through the entire colour wheel, and how the psychology of a consumer’s brain react to them, with information on Businessing Mag and Quick Sprout. Here’s a helpful summary to get you started picking colours for your company’s branding.

Blue: Did you know blue is universally most people’s favourite colour? Among age ranges, genders and other demographics, blue is regarded as the favourite. Blue primarily conveys dependability and strength, but can also represent calmness and security. Lighter shades of blue are recommended for the friendlier and calmer brands, while darker shades are the right pick for corporations and security businesses.

  • Think of Dell, Intel, IBM and Facebook.

Red: Red represents a variety of emotions: danger, love, urgency, youthfulness, etc. Red is also considered an impulse colour, and is a great colour to target impulse buyers, as the colour red quickens the customer’s heartbeat. Businesses in the food or romance industries should consider branding with red, and all business should consider it for discounting prices or advertising sales.

  • Think of Nintendo, Target, McDonalds, CNN, Coca-Cola and clearance stickers.

Green: Green is symbolic of peace, health, growth, life and harmony. Green can also represent nature, the environment and something new. This is a perfect colour for businesses selling health or environmentally-friendly products and service

Choose complementary colors and two or three colors that represent your brand.

Think of companies like Animal Planet, Whole Foods and John Deere.

  • It is important to stress cultural differences when designing logos and brand images. For instance, while green symbolizes life in Japan, it also symbolizes death in South America.

Yellow: Yellow can mean joy, happiness and warmth. It is a cheerful color, but should be used sparingly. It is, however, regarded as one of the colors least likely to be used in marketing, and is universally unpopular. While this color does not work well by itself, it is an excellent choice for an accent color.

  • Companies that incorporate yellow well include Nikon, Best Buy and Shell.

Purple: Purple is one of the highest rated colors among women, and is most commonly associated with royalty. It is a color symbolizing nobility, romance, luxury and glamour. Purple would be a suitable color for spa, beauty and high-end products and services.

  • Think of Hallmark, Cadbury, University of Washington and New York University.

Pink: Pink primarily represents femininity, encompassing love, sexuality, nurture and warmth. If your brand focuses almost entirely on a female audience, you may want to consider pink – depending on your products and the emotions you’re trying to convey.

  • Brands using pink include Victoria’s Secret, Barbie and Curvy Girl.

Black and White: While opposites, both colors can represent sophistication, luxury and expensive. A balance of these colors, with an optional accent of grey, would work well for tech industries, or even businesses in the food industry.

  • Think of Apple, Wikipedia and The New York Times.

So many colors to choose from! And you’re likely to choose more than one, so really try to capture the essence of your company in the color palette you choose for your branding. For example, if you are a business offering organic bath and spa products, think of using lighter shades of green, blue and white. Or, if your business sells security equipment, a mix of darker blues with elements of black would give your brand that extra oomph.

Branding Your Business with Fonts

Times New Roman or Georgia? Courier or Courier New? Bold or italics? Even if you can’t distinguish between fonts, you should know the value of them. Don’t feel overwhelmed in the sea of hundreds of fonts, check out these 3 Tips for Choosing a Font:

  1. Determine Your Tone: The font you choose for your business adds to the tone of your message and branding. Decide the mood for your business and branch off from there. If you’re looking for something more serious, choose a serif font; for fun or playful brands, choose a script or decorative typeface.
  2. Be Clear: To ensure effective communication with your audience, choose a font

    It’s important to choose a font that embodies the personality of your brand.

    and size that is clear and easy to read.

  3. Be Consistent: Once a font is chosen, stay consistent across all communication platforms. This includes your website, marketing materials, newsletters, etc. By staying consistent, you brand will become more recognizable to your audience.

Now it’s time to wade through some of the options!

Serif: Lines are attached to the letters, or they have “feet.” These fonts are traditional, and convey a more serious tone. It’s

Choose fonts like Georgia, Times New Roman and Baskerville.

Sans-Serif: Meaning “without serif,” these fonts don’t have the extra lines or “feet” as their Serif counterparts.

Choose fonts like Helvetica, Century Gothic and Calibri.

Script: Script fonts encompass all fonts that are stylized with cursive, or handwritten fonts, and the letters generally connect. These fonts are perfect for conveying many different tones ranging from fun and creative to more serious and elegant.

Look at fonts like Brush Script, Bradley Hand and Freestyle Script.

Display: Also known as decorative fonts, these should be used sparingly. More unusual than practical, these fonts are used for grabbing a reader’s attention.

Think of fonts like Bauhaus, Broadway and Chiller.

Establishing Voice in Your Business’ Branding

Now that your fonts and colors are chosen, what about your brand’s voice? The voice you write in — whether it’s for blog posts, social media updates, or press pitches –should consistently convey and support your brand. Think of the personality you want to convey, and use language to support that! Your voice should be a natural reflection off your branding, and should not seemed forced. Practice writing in your company’s voice often.

Put Branding Into Action with Social Media

Social media offers multiple platforms to advertise your brand, and opens the gates for the millions of users waiting to interact with your business; it is the best place to get your branding out there. It seems with every year, a new social media platform gains crazy popularity. So, which one is best for your business? Social Media Week breaks it down:

  • Facebook: The company reported that the site has 2.01 billion monthly as of June 30, 2017. That’s more than one-quarter of the population! This site is utilized by all demographics, and is a must for any business. Think about posting fun, interactive and shareable content to this social media site. To increase brand awareness, take advantage of Facebook’s algorithm.
  • Twitter: Twitter is no longer the second-most used platform, but with over 300 million monthly users, it is a site that should not be ignored. The most powerful tool for raising awareness is hashtags, use them strategically! Visual content is also important, as well as engaging posts like questions or polls.
  • Instagram: With posts including only photos or videos, Instagram is very different among social media platforms, and is widely used by the millennial demographics. Create visually appealing content in line with your branding, while attaching 30 hashtags to it, and it will be seen!

The foundation of a business’ marketing and public relations efforts is branding. Once your mission is determined, every branding choice will add and contribute to spreading your message and mission. By having an updated, and consistent brand, your audience will remember your business and the subtle emotions conveyed through it when making purchasing decisions.
Read more at https://www.business2community.com/branding/build-brand-success-01992979

By Jesse Allred 

View full profile ›
Read more at https://www.business2community.com/branding/build-brand-success-01992979

Sourced from Business 2 Community

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Buyer Behaviour: Love Trumps Budget When Your Customer is Buying Sentimental Items

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People will always pay more when being led by the heart and not the head.

By MediaStreet Staff Writers

Brides and the bereaved beware: You, like many shoppers, may have a tendency to reject thriftiness when your purchase is a matter of the heart, according to a new study led by the University of Colorado Boulder.

People are reluctant to seek cost-saving options when buying what they consider sacred – such as engagement rings, cremation urns, or even desserts for a birthday party – for or to commemorate loved ones. The paper, published in Judgment and Decision Making, is the first to examine the implications of this phenomenon.

Even when they identify a less expensive alternative to be equally desirable, people choose the more expensive of two items. They also avoid searching for lower prices and negotiating better prices when the goods they’re buying are symbolic of love.

“People’s buying behaviour changes when they’re making purchases out of love because it feels wrong to engage in cost-saving measures,” said Peter McGraw, associate professor of marketing and psychology at CU. “People abandon cost-saving measures when it comes to sentimental buys because they want to avoid having to decide what is the right amount of money to spend on a loving relationship.”

The findings highlight how wedding, funeral and other industries can exploit consumers, said McGraw.

In one part of the study, which involved nearly 245 participants, the researchers asked attendees at a Boulder wedding show about their preference between two engagement rings. The attendees nearly always chose the more expensive ring when deciding between a more expensive ring with a bigger carat and a less expensive ring with a smaller carat.

“It’s important to be aware of this tendency not to seek cost savings because, over a lifetime, consumers make many purchases that are symbolic of love — whether for weddings, funerals, birthdays, and anniversaries,” said McGraw. “The loss of savings can really add up and put people in compromising financial situations.”

So how can we apply this to a marketing situation? If you are selling goods or services for sentimental events, play up the quality, not the price.

 

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Small Businesses Use Social Media Instead of a Website, Despite Risks

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A new survey indicates that 1 in 5 small businesses use social media in place of a website. Many assume a website is cost-prohibitive and may not consider the risks of not having one.

By MediaStreet Staff Writers

More than one-third (36%) of small businesses do not have a website, according to the websites section of the fourth annual Small Business Survey conducted by Clutch, a B2B research firm. One in five small businesses (21%) selectively use social media instead of a website in an effort to engage customers.

The survey indicates that small businesses consider cost a bigger concern than the potential repercussions of not having a website.

 

Social media platforms such as Facebook and Instagram attract small businesses by cultivating a highly engaged user base. However, relying solely on social media may be a risky strategy for businesses.

“Whenever you put all of your eggs into someone else’s basket, it’s risky,” said Judd Mercer, Creative Director of Elevated Third, a web development firm. “If Facebook changes their algorithm, there’s nothing you can do.”

Facebook recently announced changes that potentially increase the risk of using social media in place of a website. The social media platform plans to prioritise posts from family and friends over posts from brands.

This new policy may make it more difficult for small businesses to reach their audiences through social media. As a result, websites are expected to regain importance among businesses – as long as cost is not considered an obstacle.

Among small businesses that do not currently have a website, more than half (58%) plan to build one in 2018.

Some Small Businesses Say Website Cost is Prohibitive, But Others Cite Costs of $500 or Less

More than a quarter (26%) of small businesses surveyed say cost is a key factor that prevents them from having a website. However, nearly one-third of small businesses with websites (28%) report spending $500 or less.

Small businesses may not be aware that some web development agencies offer packages that defray costs by dividing website construction into multiple phases or sliding rates for small businesses. “You don’t necessarily need to launch with your first-generation website,” said Vanessa Petersen, Executive Director of Strategy at ArtVersion Interactive Agency, a web design and branding agency based in Chicago. “Maybe just start small.”

Mobile-Friendly Websites Becoming Standard
Businesses that do have websites are moving en mass to mobile friendly ones, the survey found. Over 90% of respondents said their company websites will be optimised for viewing on mobile devices by the end of this year.

In addition to the 81% of company websites that are already optimised for mobile, an additional 13% that say they plan to optimise for mobile in 2018.

Clutch’s 2018 Small Business Survey included 351 small business owners. The small businesses surveyed have between 1 and 500 employees, with 55% indicating that they have 10 or fewer employees.

To read the full report and source the survey data, click here.

 

 

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Advertising is Getting Good with the Gays

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The advertising industry seems to have the power to shape society’s view of gay people. And it is going hard on proving it. 

By MediaStreet Staff Writers

The past 15 years have seen a dramatic increase in the presence of gays in advertising. Every ad seems to be getting good with the gays.

The media has transformed the stigmatised stereotype of gays into a new, socially desirable image of stylish consumers with high-end taste.

This marketing strategy affects the way gays understand themselves and influences the meaning of gayness for society in general, explains Wan-Hsiu Sunny Tsai, assistant professor of advertising at the University of Miami School of Communication, in a study published by the Journal of Advertising.

“The findings illuminate the influential role of advertising in informing and shaping personal identities and highlights the often ignored socio-political dimension of advertising, Tsai says. “In other words, when marketers argue that no matter who they target, ‘it’s just business,’ their marketing messages actually have broader, cultural impacts on the minority community.”

According to the study, five specific strategies emerged within these minority consumers to interpret the messages catered to them:

  • Gay men accepted the perception of “higher disposable income of gay male households” and transformed material consumption into a definition of self-worth. “I was on many consumer panels because I fit the profile of gay men who have disposable income and travel a lot,” one participant said.
  • Participation in the mass market was equated to membership in mainstream society. “We got money. We contribute to the corporation. We contributed to big business. We got families. We are part of the mainstream now,” a participant said.
  • Targeted advertising was identified as an essential step in achieving social political inclusion. “Consumer rights and citizenship, civil rights are intricately connected. And when we express our identity as a consumer, that reinforces and strengthens our identity as a citizen,” a participant said.
  • Perpetuating problematic depictions of gays as effeminate men or lesbians as “sexualized femme” was tolerated in the interests of social inclusion. “I was ambivalent when watching this commercial. It’s playing up the stereotype. But for me, if you can see gay people on TV, it’s positive,” one participant said.
  • Participants were willing to give up something of their subcultural identity for the sake of total acceptance in society. “When we are truly accepted in the society, we will just blend in… even that might mean sacrificing our uniqueness,” a participant said.

The next logical question is, how do you target your particular message to the gay community, if you want to attract their business? We await the next study…

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The Media is Now the Least-Trusted Institution Globally

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So, which citizens trust their media the most? And the least?

By MediaStreet Staff Writers

Let’s start with the USA. The 2018 Edelman Trust Barometer reveals that trust in the U.S. has suffered the largest-ever-recorded drop in the survey’s history among the general population. Trust among the general population fell nine points to 43, placing it in the lower quarter of the 28-country Trust Index. It is now the lowest of the 28 countries surveyed, below Russia and South Africa.

The collapse of trust in the U.S. is driven by a staggering lack of faith in government, which fell 14 points to 33 percent among the general population, and 30 points to 33 percent among the informed public. The remaining institutions of business, media and NGOs also experienced declines of 10 to 20 points. These decreases have all but eliminated last year’s 21-point trust gap between the general population and informed public in the U.S.

“The United States is enduring an unprecedented crisis of trust,” said Richard Edelman, president and CEO of Edelman. “This is the first time that a massive drop in trust has not been linked to a pressing economic issue or catastrophe like the Fukushima nuclear disaster. In fact, it’s the ultimate irony that it’s happening at a time of prosperity, with the stock market and employment rates in the U.S. at record highs. The root cause of this fall is the lack of objective facts and rational discourse.”

Conversely, China finds itself atop the Trust Index for both the general population (74) and the informed public (83). Institutions within China saw significant increases in trust led by government, which jumped eight points to 84 percent among the general population, and three points to 89 percent within the informed public. Joining China at the top of the Trust Index are India, Indonesia, UAE and Singapore.

For the first time media is the least trusted institution globally. In 22 of the 28 countries surveyed it is now distrusted. The demise of confidence in the Fourth Estate is driven primarily by a significant drop in trust in platforms, notably search engines and social media. Sixty-three percent of respondents say they do not know how to tell good journalism from rumour or falsehoods or if a piece of news was produced by a respected media organisation. The lack of faith in media has also led to an inability to identify the truth (59 percent), trust government leaders (56 percent) and trust business (42 percent).

This year saw a revival of faith in experts and decline in peers. Technical (63 percent) and academic (61 percent) experts distanced themselves as the most credible spokesperson from “a person like yourself,” which dropped six points to an all-time low of 54 percent.

“In a world where facts are under siege, credentialed sources are proving more important than ever,” said Stephen Kehoe, Global chair, Reputation. “There are credibility problems for both platforms and sources. People’s trust in them is collapsing, leaving a vacuum and an opportunity for bona fide experts to fill.”

Business is now expected to be an agent of change. The employer is the new safe house in global governance, with 72 percent of respondents saying that they trust their own company. And 64 percent believe a company can take actions that both increase profits and improve economic and social conditions in the community where it operates.

This past year saw CEO credibility rise sharply by seven points to 44 percent after a number of high-profile business leaders voiced their positions on the issues of the day. Nearly two-thirds of respondents say they want CEOs to take the lead on policy change instead of waiting for government, which now ranks significantly below business in trust in 20 markets. This show of faith comes with new expectations; building trust (69 percent) is now the No. 1 job for CEOs, surpassing producing high-quality products and services (68 percent).

“Silence is a tax on the truth,” said Edelman. “Trust is only going to be regained when the truth moves back to centre stage. Institutions must answer the public’s call for providing factually accurate, timely information and joining the public debate. Media cannot do it alone because of political and financial constraints. Every institution must contribute to the education of the populace.”

Other key findings from the 2018 Edelman Trust Barometer include:

  • Technology (75 percent) remains the most trusted industry sector followed by Education (70 percent), professional services (68 percent) and transportation (67 percent). Financial services (54 percent) was once again the least trusted sector along with consumer packaged goods (60 percent) and automotive (62 percent).
  • Companies headquartered in Canada (68 percent), Switzerland (66 percent), Sweden (65 percent) and Australia (63 percent) are most trusted. The least trusted country brands are Mexico (32 percent), India (32 percent), Brazil (34 percent) and China (36 percent). Trust in brand U.S. (50 percent) dropped five points, the biggest decline of the countries surveyed.
  • Nearly seven in 10 respondents worry about fake news and false information being used as a weapon.
  • Exactly half of those surveyed indicate that they interact with mainstream media less than once a week, while 25 percent said they read no media at all because it is too upsetting. And the majority of respondents believe that news organizations are overly focused on attracting large audiences (66 percent), breaking news (65 percent) and politics (59 percent).

It’s a brave new world, and we as marketers must realise that placing any marketing cash with distrusted media outlets could mean a very big waste of our advertising spending power.

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Influencers are Losing Interest in Snapchat, and Are Using Other Ways to Reach Their Fans

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Snapchat seems to be sliding down the list of prefered ways for influencers to reach their fans. A new report had shown that not one influencer surveyed chose snapchat as their favourite platform.

By MediaStreet Staff Writers

New research released today by Carusele and TapInfluence uncovered some surprising results about how influencers feel about various platforms heading into 2018.

Of the 790 influencers surveyed, none answered Snapchat to the question, “What is your favourite channel to use for branded content?”

Personal blogs were the favourite of 36% of respondents, followed closely by Instagram at 35% and Facebook at 12%. Twitter (9%), Pinterest (6%) and YouTube (1%) also received votes.

Even when asked to name their second favourite choice, Snapchat collected fewer than 1% of the responses, while Facebook ranked first at 26% and Instagram second at 25%.

“Two things are clear from this part of our survey,” said Jim Tobin, president of Carusele. “The first is that blogs aren’t going anywhere, which I think is a good thing for both brands and influencers. And second, Instagram’s moves over the last year or two have really outmanoeuvred Snapchat, which had been a hot platform for creators two years ago.”

Influencers also plan to be in the space for the long haul, with 97% of influencers surveyed planning to continue their work “as long as I’m able.” This despite fewer than half surveyed reporting working full time in the vocation (46%) while 24% work full time elsewhere and 13% part time elsewhere. The balance report being full time parents or caregivers.

“Our earlier research legitimised influencer marketing as a sales driver. This new research supports the fact that it remains a viable career option for content creators,” said Promise Phelon, CEO of TapInfluence.

Carusele won the 2017 Small Agency of the Year Award at the Shorty Awards. It utilises a hand-crafted network of content producers to produce premium influencer campaigns for leading brands and retailers.  TapInfluence is an influencer marketplace connecting brands with social media influencers. And if they say that Snapchat is no longer cool, then it probably isn’t.

 

 

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How Facebook’s Changing Algorithms are Impacting Publishers

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A study based on 33,000 videos posted by almost 300 publishers shows that for publishers, the struggle is real.

By MediaStreet Staff Writers

Social video creation platform Wochit today reported that Facebook’s de-prioritisation of publisher and brand content is already having a negative impact across video metrics.

The annual report  builds on insights published in the company’s quarterly indexes, informing brands, media companies and publishers of video trends and how to best leverage them to drive success.

So here is what you need to know:

  • Views are declining: Following significant increases in the first half of the year, declines of 8-15 percent in the second half point to the impact of changes in Facebook’s newsfeed.
  • Square is the winning format: As mobile is increasingly becoming audiences’ first screen, this format is proven to have a significant advantage over other aspect ratios, particularly in the increasingly important “comments” metric, which averages 5 times the average received by non-square video.
  • Video’s “1 percent” persists: The 1.2 percent of videos that get more than 1 million views continue to have a disproportionate level of engagement, receiving 38.7 percent of total views and 58.3 percent of total shares across all videos. While a higher number of page followers boosts the chances of virality, the number of smaller publishers achieving this level of success proves it’s not the only factor.
  • Longer videos get better results: Increasing in number but still a minority, videos longer than 90 seconds have considerably higher per-video metrics, receiving 52.1 percent more shares and 48.2 more views on average. This trend bodes well for the monetization opportunities of Facebook mid-roll, only applicable to videos of at least this length.
  • Average engagement per video is highest across all metrics in Latin American countries, with nearly triple (269.6 percent) the shares, 253.3 percent more reactions, 166.8 percent more views and 134.3 percent more comments.
  • All video is not created equally: Some content is simply more viral-ready, more a function of effective production techniques and compelling storylines rather than the result of artistry.
  • “In the Know” titles are popular but don’t perform: While video titles purporting to show something the viewer NEEDS to know are common, these videos receive considerably fewer views (15-70 percent fewer!) than average.

“While we’re only seeing the headlines about Facebook’s latest changes now, our 2017 report shows the impact is already setting in, and this makes it even more important for brands and publishers to know and act on trends,” said Wochit CEO Dror Ginzberg. “And let’s remember that, even with algorithm changes, Facebook is second to none when it comes to opportunity to reach and engage with audiences. The best way to capitalise on that is to focus on delivering great video storytelling that will create meaningful engagement with your audience. This was true before Facebook’s announcement, is relevant across platforms as well as owned and operated sites, and it will remain true after it.”

 

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Could Social Media Be The Ultimate Customer Service Channel?

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Could social media be realising its true calling as the ultimate customer service channel?

By MediaStreet Staff Writers

According to a new study released today, overall satisfaction is highest when customers ask questions or make requests via social media.

The study was conducted by J.D. Power, surveying people who were customers of mobile network operators. Said Peter Cunningham at J.D. Power, “Personalised feedback, rapid-fire response time and interaction with live humans are some of the primary factors driving the highest levels of customer satisfaction with customer service. And, increasingly, customers appear to be finding that formula through alternative channels such as social media. That doesn’t mean call centres and brick-and-mortar stores are no longer relevant; in fact, personalised assistance via phone, app and face-to-face are still critical to customer satisfaction.”

Following are key findings of the 2018 studies:

• Social channels will become front line for customer service

Among customers who ask a question or make a request, overall satisfaction is highest in the social media channel (838 on a 1,000-point scale) and the app channel (835). By contrast, overall satisfaction scores average just 797 among customers who handle these requests on the phone with a representative.

• The human touch still matters

Satisfaction tends to be much higher when customers use a channel that provides personalised feedback. For example, assisted care satisfaction is 26 points higher than unassisted care satisfaction (819 vs. 793, respectively), and satisfaction is 824 among customers who ask their question in the store channel vs. 797 among those who speak with a rep over the phone. Additionally, among customers who ask a question or make a request through their carrier’s app, overall satisfaction is 845 when they think they are interacting with an actual person vs. 800 when they think the system is automated.

• Video plays a key role

The channels with the highest first-contact resolution incidences are online videos (92%) and mobile app to research information (90%). Among customers who view an online video from their service provider, 34% say they “definitely will not” switch to a new carrier in the next 12 months vs. 21% among those who use the phone automated response system.

• Not-so-immediate gratification via email

While social, app-based and face-to-face customer support are prized by consumers for their personalised, rapid response, the average customer service response time via email is 32 hours.

Could Social Media Be The Ultimate Customer Service Channel? Soon, perhaps, it may be the ONLY service channel.

 

 

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