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Amazon Prime’s extended Prime Day (really 36 hours), didn’t get off to the start the online retail giant may have expected. According to several reports, the website either crashed or had trouble loading pages.

DownDetector.com reported over 24,000 problems just minutes into the sale. It noted that website problems accounted for 46% while log-ins affected 34% of those reporting, and check out had a 19% problem. The site said stated that problems started at 3:04 pm ET, four minutes into the sale.

TechCrunch reported that the landing page for Prime Day didn’t work correctly, and that when some links were clicked users were sent to error pages, which sent them back to the main landing page.

While direct links to product pages worked correctly, some users reported errors when completing a purchase as well.

As of 45 minutes into Prime Day, most problems seemed to be fixed, though the pages loaded slower than usual, but it’s still a problem for a retailer that has hyped the day for weeks and received plenty of media coverage.

Social media was on fire with people reporting the issues, with many noting that cute dogs won’t solve the problems or frustrations.

Prime Day also encountered several problems last year, including issues with Alexa, and web slowdowns.

The latest news also came on a day that found that research on Prime Day launched by global eCommerce consultancy Salmon, a Wunderman Commerce Company, showed Amazon’s retail domination (particularly over Google), where they start and finish the consumer’s shopping journey.

Amazon’s retail dominance, particularly over Google, found these stats: 35% of all UK online spend goes through Amazon, 52% in the US; 51% of shoppers start their journey on Amazon (compared to 16% on Google) and 55% purchase their goods on Amazon, showing where you start is usually where you finish your shop. Also price (64%) and free delivery (54%) is considered more important than brand (39%) for consumers.

Feature Image Credit: Amazon Prime Day has technical glitches in first 15 minutes

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Sourced from The Drum

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Unilever’s chief marketing and communications officer Keith Weed has commended Twitter for taking steps to eliminate fake accounts on the social platform.

On Wednesday, he tweeted that he is pleased to see Twitter “taking a big stand against the fake followers polluting the digital ecosystem.”

His comments are in response to Twitter’s recent decision to remove locked accounts from follower counts across profiles globally. Twitter locks accounts when it detects sudden changes in account behavior, like tweeting a large volume of unsolicited replies or mentions. Until now, those locked accounts remained in follower counts, but moving forward they will be removed.

“Most people will see a change of four followers or fewer; others with larger follower counts will experience a more significant drop,” wrote Vijaya Gadde, Twitter’s legal, policy, and trust & safety lead, in a blog post. “We understand this may be hard for some, but we believe accuracy and transparency make Twitter a more trusted service for public conversation.”

The move comes one month after Weed expressed his concern over the issue of follower fraud at Cannes Lions. At the festival, Weed said Unilever will no longer work with influencers who buy followers and encouraged the industry as a whole to do more to curb the issue.

“The key to improving the situation is three-fold: cleaning up the influencer ecosystem by removing misleading engagement; making brands and influencers more aware of the use of dishonest practices; and improving transparency from social platforms to help brands measure impact,” Weed said at the time.

Feature Image: Keith Weed

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By  Subbu Iyer , Riverbed

Digital and the delivery of digital services has become business critical. We see this across every industry, and in a new survey Riverbed conducted with 1,000 global business leaders, almost all were in agreement that implementing a digital strategy, maximizing its performance and doing it sooner, rather than later, is critical to their future success. In fact, the vast majority of respondents (91%) agreed that a successful digital experience is even more critical to the company’s bottom line than it was just three years ago.

Riverbed

Download: Free Copy of Riverbed Digital Performance Global Survey 2018 

Business leaders are aware of the benefits around digitization—including increased revenue, stronger brand perception and improved employee productivity. And while the resulting rush toward digital transformations will push markets to adopt new, innovative products and services, a significant digital performance gap exists. Nearly 80% of business leaders reported that critical digital services are failing at least a few times per month and impacting employee productivity and the end user experience.

And 95% of these same business decision makers say that major barriers—including budget constraints, legacy networks and lack of visibility into the digital experience—are holding them back from advancing digital strategies and delivering the performance and customer experience required in today’s digital world.

The performance of a digital service or tool—whether an online retail interface, digital health service or a mobile banking app—can define the end-user experience as either good or bad and any gap between its potential capabilities and its actual performance is critical to overall business success. The survey found that in order to maximize performance, companies need visibility into the full digital experience so they can monitor, measure and proactively address issues. Additionally, business leaders must ensure that they have a modern IT architecture in place to adequately support and capitalize on these new digital technologies.

In fact, 99% of business leaders say that visibility across the digital experience is critical to measure and manage it successfully; and 98% of global business decision makers believe that a modern, next-gen infrastructure that delivers greater agility is important to improving digital performance.

And business leaders are making it clear that the time to act is now. Among the respondents:

  • 77% believe that it’s critical for their companies to invest in an improved digital experience for users or customers within the next 12 months
  • with 95% adding that those who don’t act in the next 12 months believe they will face negative business consequences—such as a loss in sales and revenue, delayed product launches, loss of customers and brand loyalty, and a decrease in employee productivity.

Companies that are rolling out full digital strategies, including full visibility into their digital environments and next-gen infrastructure as a way of maximizing performance, will be the ones who set the stage for the next wave of technology and will reap the benefits of integrating emerging digital technologies such as artificial intelligence and machine learning into their solutions. They’re the ones that will disrupt markets, open new product categories and send the digital naysayers searching for relevance.

At Riverbed, we understand that digital performance impacts all aspects of a business because it goes to the heart of the end user and customer experience. It’s why we’ve invested in a Digital Performance Platform to help our customers in their digital journeys, so they can turn digital strategies into performance, and fundamentally rethink possible.

Get a copy of the Riverbed Digital Performance Global Survey, which includes additional insights on digital trends, challenges, and opportunities for organizations to maximize digital performance. With a comprehensive approach to digital, the future is very bright.

By  Subbu Iyer , Riverbed

Sourced from Forbes

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AppNexus is looking to take on the Facebook-Google ‘duopoly’ with a tool it has claimed will give advertisers “100% viewable buying at scale”.

The product, dubbed ‘guaranteed views’ will give brands the chance to purchase only ads that they classify as ‘viewable’ against their own standards across the web, offering a solution to the typically complex process brands and agencies often have to go through when setting up threshold viewability targeting online.

Allowing clients to target “the entire open internet” AppNexus’ latest feature will let buyers use viewability as a given outcome. The company didn’t reveal which buyers had been testing the guaranteed views, but said clients “typically” see improvement in cost-per-view, unique reach, click-through rate (CTR) and cost-per-click (CPC).

AppNexus, which has been vocal about the “considerable strain” it believes to have been placed on the industry through the dominance of the duopoly, said it believes this fresh tool “will help reverse the disproportionate flow of advertising dollars going to walled gardens like Google and Facebook.”

Viren Tellis, senior director, marketplace management, AppNexus claimed a point of difference for guaranteed views was that instead of layering multiple optimization types, “buyers can assume viewability is a given” and focus on achieving the performance KPIs advertisers care about.

While the move from adtech firm doesn’t guarantee buyers 100% in-view ads; instead giving them the option to purchase their inventory only against their measurement standards, it comes amid ongoing discussion between advertisers about what exactly that standard should be.

Just months ago, the Incorporated Society of British Advertisers (Isba) launched a 100% viewability standard in the UK, calling for brands to be given the facility to buy digital display ads in 100% view.

Key industry figures are split on what exactly the viewability standard should be. Unilever’s top marketer Keith Weed, for instance, subscribes to the 100% view. Others like rival Procter and Gamble (P&G) believe in the standard set by US-based body the Media Ratings Council (MRC) that ads should be at least 50% in view.

According to the World Federation of Advertisers, in the UK alone almost £600m per-year is believed to be wasted on non-viewable ads, with 63% of members saying they are now only investing in viewable impressions which meet industry standards.

Facebook currently offers buyers 100% viewability on some products in tandem with Moat. Google, meanwhile, lets advertisers, agencies and publishers using its active view product to see custom metrics that allow them to go beyond transacting on the Media Ratings Council (MRC) defined industry standard for viewability (which is 50%).

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Sourced from The Drum

 

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Over the last three years, Lastminute.com has scaled up its programmatic capabilities and found new sources of revenue in letting other advertisers plug into its adtech stack. Now, it wants other brands build their own microsites that will be powered by its adtech.

The group’s media arm Travel People, which services both the sell-side businesses of wider business as well as the buy-side for clients, has developed a content management system (CMS) that other brands can buy into.

The tool was created after it found that 53% of senior marketers and business leaders said they refrained from creating custom website templates because it requires too much technical support.

Dubbed ‘ContentHub’, the feature is aimed at letting e-commerce and travel brands design their own microsites with built in digital advertising, being pitched as an alternative to “clunkier” offerings that require external plug-ins to run programmatic campaigns.

The product has so far only been piloted by Lastminute’s own brands including it’s flagship site. However, the company claims that the cloud-hosted platform is particularly well-suited to advertisers who need to manage multiple brands or languages consistently and at scale.

For instance, if a company like Emirates (which has not been named as a partner by Lastminute.com) wants to create content around things to do in Dubai, the brand could use the CMS to build a page to host that information but it could also emulate the design and copy in several languages in just a few clicks.

The big pitch to brands is that they can then also use Lastminute’s programmatic stack to “‘drag-and-drop” IAB and native ad formats on these content hubs and, in doing do, start to quickly generate publisher revenue for themselves.

Sites built using the tool are also optimised for mobile, SEO and SEM. Video, social feeds and other media can be easily embedded onto pages too.

See the video below for a demonstration of the technology.

So far, Lastminute.com has been trailing the tech on its own site, using the content solution to build branded microsites that highlight travel destinations or host seasonal campaign content. During this experiment, it’s been integrating digital ads and travel deals from its travel social network, Wayn.

The group’s chief commercial officer, media and partnerships, Alessandra Di Lorenzo explained: “We know how important it is for travel or e-commerce companies to have a solid content strategy that supports customer engagement and drives up customer return rates.

“Yet many brands we’ve spoken to face the same challenges as we did when it comes to managing their content and rolling out dynamic, data-driven and ad-optimised microsites at scale.

“That’s why we’ve combined our competencies and experience in media monetisation as well as travel, technology and design to produce a platform that is functional and aesthetically pleasing – but also very competitively priced.”

Lorenzo was tasked with separating the “lookers from the bookers” and monetising the former when she joined the business from eBay in 2015.

Last year, revenues for Lastminute group’s programmatic and media division were up 30% year-on-year, with the company having run some 1500 campaigns from over 300 different advertisers.

While Lorenzo didn’t reveal this year’s target, The Drum understands the business is on track to meet it.

 

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Sourced from THE DRUM

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he power of video advertising may be well documented, but as consumer behaviour changes amid familiarity with video browsing on mobile devices, marketers who think the rules of engagement for digital video have already been written – and that there is a one size fits all approach – should think again.

The rise and effectiveness of native video on social media has been well researched to date. Engagement rates, reach, frequency and return on investment studies all show positive associations. But until now, there have been few studies showing the rise and performance of native video formats across the open web, specifically on premium publisher environments, where in-feed native video formats are becoming increasingly common.

We recently sought to fill that void through an analysis of more than 30 million in-feed video views run across our platform from January to April 2018. While we expected to be able to report findings on native video on the open web that were in line with the positive findings in social media, we didn’t expect that our findings would challenge the very notion of ‘what works’ in native video. But that’s precisely what happened.

Conventional wisdom in the video space, based on social data, has indicated that less is more when it comes to native video advertising, with many espousing that anything longer than 6 seconds in native video is simply too long. However, our findings would seem to contradict the perceived wisdom that mobile users have limited attention spans and are only interested in short video content.

According to our findings, smartphone users are more likely to spend time engaging with long-form video ads compared to 6-second ads when executed correctly. In fact, 72% of mobile users who have watched 6 seconds will continue to watch and engage with video up to 22 seconds. When native video reaches 15 to 22 seconds in length across premium publisher environments, mobile and tablet users that have watched this far are significantly more engaged than desktop users.

The evolution of our ‘mobile minds’

Perhaps it shouldn’t be all that surprising that people’s attention spans for native video seem to be growing longer. While the findings in our report represent the first of their kind in native video, there have been several studies undertaken around the attention of mobile phone users when it comes to reading. Over time, conclusions have shifted.

One study in 2010 found that reading on a mobile device was impaired when content was presented on a mobile-size screen versus a larger computer screen. But a similar study, undertaken six years later in 2016, showed different results. This study, conducted by the Nielsen Norman Group, concluded that there were no practical differences in the comprehension scores of participants, whether they were reading on a mobile device or a computer. In fact, the study found comprehension on mobile was about 3% higher than on a computer for content that was just over 400 words in length, and at an easier level to read.

Why the difference in results? It’s very possible that, over the period between 2010 and 2016 — the exact period during which smartphones became ubiquitous — we’ve all become more accustomed to reading on smaller screens. It’s reasonable to assume that the challenges the average person had reading on a small screen back in 2010 no longer apply now that people have adjusted to life on those smaller screens.

In a similar manner, it would appear that user behavior is changing around video consumption on mobile devices as well.

Well-held assumptions that less-is-more for video length and the broader worries about a crisis in user attention spans very well may prove to have been misplaced.

Creating compelling video content

As attention spans for native video lengthen, marketers would do well to reassess their best practices as it relates to creating content for mobile consumption. In particular, native video creators should think carefully about improving video performance during the key drop-off periods on a specific device.

For videos that will be consumed on mobile or tablet, videos should be edited to pack a punch in the first 6 seconds, in order to draw in users. The latest data suggests that the optimal length for native video content on mobile and tablet should be between 15 and 22 seconds. After 22 seconds, user interest does wane. If videos have to be longer, marketers should ensure that there are more-exciting sequences and enticing calls to action around 22 seconds, in order to maintain viewer interest up to 30 seconds.

If nothing else, these recent findings demonstrate that marketers must remain fluid in their understanding of how users engage with content on their devices. Behaviour is shifting, and yesterday’s best practices won’t necessarily apply tomorrow.

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Dale Lovell is co-founder of Adyoulike

Sourced from THE DRUM

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Google has partnered with online reviews company Feefo to bolster its AdWords network with the incomer’s review-based advertising expertise.

Feefo, which works with the likes of Next, Vauxhall, Expedia and Thomas Cook, will lean on its sentiment analysis tech to discover relevant advertising keywords from the thousands of brand reviews it processes. These can then be input into digital ads where it boasts ‘up to a three or four-fold increase in click-through-rates (CTR)’ against conventional means.

Adrian Blockus, head of channel sales for the UK and Ireland at Google, explained: “We’re pleased to have Feefo on board as a Google partner. Feefo has the product knowledge, advanced technology and insight needed, to create and optimise Google AdWords campaigns for their customers.”

The keywords drawn out by Feefo can also be used to spruce up brand copy and landing pages to reflect the language and sentiment used by consumers in their reviews.

Matt West, chief revenue officer of Feefo, added: “We use our unique insights to lend a powerfully persuasive new voice to adverts.

“We are focused on using the power of our smart innovative technology to extract the maximum possible value from consumer feedback on behalf of our clients, and remain committed to helping consumers make confident, informed decisions based on real reviews they can trust.”

Feature Image Credit: Google AdWords bolstered by Feefo

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Sourced from THEDRUM

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Marketers willing to undergo the complex process of taking their online ad spend in-house must prepare to unravel the complex web of contractual relationships, but potentially stand to benefit their wider operation’s financial health.

That’s the conclusion of a recent report by programmatic consultancy Labmatik which notes that the current in-house movement has been driven by a quest for improved operational efficiencies through decisions made outside of a marketing department.

“Too many programmatic marketers are suffering from unaccounted working media inefficiency, suboptimal operating models, and lack management systems to capture the purported benefits,” reads a note.

“Given the billions spent on programmatic ads, we hypothesized by asking: What do these nagging shortcomings cost the shareholders of big budget advertisers?”

In particular tier-one advertisers stand to gain from such audits, with Labmatik’s study using several big-spending advertisers such as Coca-Cola, General Motors plus Procter & Gamble as potential models for the success of such an exercise.

In a report foreword, Ari Paparo, Beeswax, chief executive officer, discusses how the wastage in the programmatic landscape is “being arbitraged out” as the market now enters “the transparency era”.

“It isn’t easy work. Driving out inefficiencies from your programmatic supply chain will probably take as much time as improving bid strategies, but both outcomes add value together,” he notes.

Tom Triscari, Labmatik, managing partner, says although the process of auditing a media supply chain is not without its pain points to ensure that their ad spend goes on actual working media, as opposed to otherwise anonymous third-parties, is a big win-win (see chart).

“Working media, for most large advertisers, is likely lower than most marketers know, have been told or want to believe,” he notes. “The second is because fixing the problem areas is easier than most marketers know, have been told or want to believe.”

The report reads: “We believe when advertisers convert their current supply chain into a unique proprietary system, they can deliver material incremental value to shareholders.”

In the study, Labmatik outlines a technique called “programmatic resource planning” as a means of better accounting for how their media budgets are allocated (see chart below).

As marketers embark on such a project, they also need to embark on a project of “programmatic cost accounting” it is also important to establish baseline measurements in order to calculate potential future savings. For this to be done successfully, it is important to decide which breakpoint to deploy and communicate to their stakeholders. These include:

  • Media budget
  • Available media budget (AMB)
  • Working media before arbitrage, supply and quality costs (WMBASQ)
  • Working media before supply and quality Costs (WMBSQ)
  • Working media before quality costs (WMBQ)
  • Fully-loaded working media (FLWM)

From here marketers should ask themselves some key questions, namely: how do I grow my spend, and how much by?

“From a pure programmatic accounting perspective, which is such an important subject matter for marketers and finance chiefs to understand together, the question becomes: Today I get some amount of reach or conversions with low working media,” says Triscari.

“If I manage to increase my working media by fixing my programmatic supply chain, I can now buy the same reach or conversions as before but with less media budget. What should I do with the cash difference? Keep spending the same as before or put the savings on the bottom line or somewhere in between?”

From here there are a number of potential operations models advertisers can choose to pursue (see chart).

After programmatic working media has been baselined, and the marketer has set a future working media goal aligned to an appropriate operating model, real cash savings can be calculated and captured. However, it is critical to note an important distinction between working media gains and real cash savings.

“For example, it is one thing to grow working media efficiency but still spend the same ad budget as before. It is another to treat the new efficiency as a way to reduce ad budget and pocket the surplus value creation,” reads the report.

The report goes on to document how advertisers can model their savings over a five-year period, and how that could potentially affect a large corporation’s bottom line.

The report contains an epilogue penned by Andrew Altersohn, AdFin, chief executive officer, it reads: “The path to improvement is through financial discipline and supply chain management.

“Marketers must now think like supply chain managers and assess the financial cost and benefits of each player, partner, tool, and technology.”

For a full free copy of Labmatik’s report click here

Feature Image: Successfully auditing a programmatic supply chain can result in tangible cost benefits for large corporations. / Pixabay

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Sourced from THEDRUM

The loyalty market is ripe for disruption, according to a number of brands who believe blockchain is the answer to building trust and improving customer experience in the long term.

There has been much discussion about the rise of cryptocurrency and the potential of blockchain when it comes to increasing transparency in the digital advertising ecosystem given its open ledger format. But perhaps less talked about is the way these new technologies could impact the future of loyalty and CRM.

Startup Trippki is collaborating with nine hotel groups across South America, Europe, Africa and Asia on a blockchain-powered loyalty system that rewards guests in cryptocurrency.

During their stay, guests will be able to collect Trip Token rewards, which are sent to their personal cryptocurrency wallet app on their phone. Alternatively, users can cash out on a secondary exchange and trade Trip Tokens for cryptocurrencies such as Ethereum or Bitcoin.

Trippki founder and CEO Edward Cunningham believes blockchain technology will transform the smart rewards market. “With this system each hotel would set their own business rules, so for example they could say you get X amount of Trip Tokens on your first night’s stay or if you stay three nights or more, or write a review and share it on social media.”

The smart contract means that guests will be eligible to write a review only if they have stayed at the hotel because the ledger registers your visit, guaranteeing reviews come from a source with experience on the ground.

Trippki plans to hold its ICO in June and is already promoting the sale on Telegram messaging app. Whereas in 2016 there were only a few ICOs taking place, by early 2018 that number has rocketed to hundreds a month, says Cunningham. He has seen the cost to advertise on cryptocurrency exchanges like Coin Market Cap rocket from hundreds to thousands of pounds.

“Two years ago, there were virtually no conferences on [cryptocurrency and blockchain], now it seems like there’s one every day. It’s a bit like the Gold Rush days; you have people rushing to get the gold and you have people filling shovels,” he adds.

Tokenising social

Canadian messaging app Kik integrated its own cryptocurrency into its platform in 2017. Known as Kin, tokens are available to use by the app’s reported 300 million users on the Ethereum blockchain.

The idea behind Kin is to give users the chance to earn and spend within the Kik platform. This means brands can reward users with small amounts of Kin for completing simple tasks such as answering questions in a survey or creating themed content such as stickers or GIFs.

Alec Booker, Kik B2B communications manager, explains that as a consumer-tech company, the received wisdom says you have to monetise your user base through adverts, but this does not work for everyone.

“This ‘centralised’ business model put advertisers directly in conflict with users on our platform – advertisers want you to view ads to make money; users don’t want to see ads,” explains Booker.

This was the reason the messaging platform first started experimenting with digital currency in 2014, launching the Kik Points pilot programme to test user appetite to earn and spend using a crypto-coin. The resulting points programme generated a daily transaction volume three times the size of the then global volume of Bitcoin, suggesting the community was ready to adopt a crypto-coin.

Kik went live with its ICO last September, raising nearly $100m (£72m) from more than 10,000 people across 117 countries.

Prioritising transparency

Another brand that believes strongly in the growth of cryptocurrency and blockchain technologies to create better customer experiences is American betting company FansUnite.

The startup aims to create a more fairly-priced betting model that offers increased transparency and security for customers by storing all their betting information on a blockchain, removing the risk of bets being reneged upon post-match.

All payouts are made using FansUnite’s Ethereum-based token Fan, which will be launched widely with an ICO expected to take place imminently.

Blockchain

Co-founder Darius Eghdami is convinced of the power blockchain tech has to build trust and improve customer experiences.

“There has been a knee-jerk reaction in the court of public opinion to dismiss the influx of capital being poured into cryptocurrency as naive and unfounded; however, the blockchain technology underpinning crypto possesses an incredible amount of potential,” he states.

“Blockchain streamlines transactions between parties by facilitating trust, increasing transparency and removing unnecessary intermediaries.”

Eghdami hopes to inspire other brands to focus on incorporating blockchain technology, with the customer in mind every step of the way. He argues brands should embrace blockchain not only because it offers cost savings to businesses, but because it has the potential to make a positive social impact.

“We’ve already seen ambitious projects attempting to democratise inefficient, archaic and non-inclusive areas like banking, insurance and lending,” he adds.

“In spite of recent unrest surrounding regulations and predatory ICO practices, I have no doubt that over the course of the next decade people from all walks of life will benefit from the creative applications of blockchain being thought up today.”

Sourced from Marketing Week

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After disrupting many traditional sectors through its online presence, Amazon is now stepping into physical spaces, with tangible results. The Drum looks at how the brand is rewriting the rule book, most notably with retailer Whole Foods and its own Amazon Go store concept.

When Amazon launched in 1994 it declared itself to be ‘Earth’s Biggest Bookstore’. Almost 25 years later, the strapline feels laughably out of step with the money-making juggernaut it has become.

However Amazon has, throughout its lifecycle, remained true to its roots as a purveyor of paperbacks, going on to disrupt the category with the Kindle e-reader and self-publishing services.

And amid something of a bibliophile renaissance, Amazon is going back to basics.

Last year it announced plans to open a bricks-and-mortar bookstore in Manhattan. Meanwhile, its own physical imprint has in the past few months launched a division dedicated to short fiction reads.

Amazon is also taking a back to the future approach to retail. Its now-famed checkout-free Amazon Go opened recently to shoppers in Seattle, and the company has a network of Whole Foods stores throughout Canada, the US and UK.

Omnichannel experiences

“Amazon is coming at these industries from a position of no baggage,” muses Teaque Lenahan, regional director of business design and strategy at Fjord Seattle.

“Digitally native companies such as Amazon already know how to interact with consumers in that context, so in many ways it is an easier play for them to shape this digitally enabled, physical experience, than it is for traditional bricks-and-mortar players.”

Publishers in particular are likely to find themselves caught between the draw of a mutually beneficial relationship with Amazon and the memory of the disastrous impact that bringing sales online had on stores like the now defunct Borders.

Cory Cruser, experience innovation partner at creative consultancy Lippincott, argues that Amazon is not so much moving into the industries it helped kill, but rather shaping future behavior.

“With behavior changes come new ways to create value for customers, and reinterpreting traditional models is one way to do that, improving them in line with the behavior shift.”

Too much influence?

Aydin Moghaddam, head of PPC at digital agency Roast, laments the lack of competition Amazon asserting its dominance in these areas would bring about.

“Amazon has too much influence, and there cannot be perfect competition when one company has that,” he says.

Fjord’s Lenahan, meanwhile, is more pragmatic. “At the moment, Amazon’s foray into the physical market is either primarily for customer learning, or not yet scalable,” he says.

What’s next?

For Simon Law, chief strategy officer at WPP agency Possible, there is no irony in its forays into physical retail.

“It’s brilliant. The company has more than $22bn in cash and is using it to explore what the future looks like and how to keep retail innovating. It is investing in the new, the different and the explorative. It is doing what all business that are in decline failed to do.”

As for what’s next, Moghaddam predicts Amazon will acquire a fashion retailer, while Lenahan notes that as Amazon could trade on transparency to make money in the media arena.

For Cruser, it’s finance. “The industry ripe for massive disruption is banking, simply because the systems in this industry have not kept pace with the changing nature of our relationship with money,” he says.

Whatever happens, the company that started out as the world’s biggest bookseller is rewriting the rule book when it comes to disruption.

You can read the rest of this article in the April issue of The Drum magazine, which for the first time ever is devoted to a single company – Amazon. In it we explore why the company is becoming an increasingly attractive proposition to advertisers, and look at the increasing threat it poses to legacy brands operating in the spaces it might target next.

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Sourced from THEDRUM