Mediastreet
Tag

Email Marketing Strategies

Browsing
In News

6 Expert Quotes for Transforming Email Marketing

No Comments
By Chad S. White

Six of my favourite quotes along with the wisdom I see in them.

The Gist

  • Regulatory expectations. Laws protect businesses, but meeting customer expectations is crucial.
  • Audience acquisition. Choose the right customers for genuine engagement and reduced bounce rates.
  • Trust building. Avoid vague emails; clarity brings conversions and maintains subscriber trust.

In the new fourth edition of my book, “Email Marketing Rules,” I include quotes from scores of experts who have impacted how I think about the email channel, as well as about marketing in general. Here, I’d like to share six of my favorite quotes along with the wisdom I see in them. In no particular order, here they are …

Where Law Meets Emails and Consumers

“The law is the low bar.”

— Laura Atkins, owner of Word to the Wise

Most businesses are intrinsically against any new laws or regulations, which invariably introduce additional compliance costs or restrict business practices. Canada’s Anti-Spam Legislation (CASL), the EU’s General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) and other privacy and anti-spam laws have undeniably done both of those.

However, I would argue that these laws have actually protected businesses and the email channel. The truth is the law always lags consumer expectations, as well as the expectations of inbox providers in the case of anti-spam laws. And a growing gap in expectations is a growing risk to businesses in terms of customer loyalty and brand image and reputation.

This danger is most evident in the US, where the CAN-SPAM Act of 2003 is still sadly in effect. In this country, merely complying with CAN-SPAM would be disastrous, leading to block listings and wholesale junking and blocking of campaigns by inbox providers. As Laura says, our subscribers expect much more from us. At a minimum, they expect us to respect their permission, both in terms of opt-ins and in terms of responding to their inactivity by eventually suppressing future emails to them.

Quality Customers and Quality Emails

“Customer loyalty is mostly about choosing the right customers.”

— John Jantsch, author of “Duct Tape Marketing“

Where you acquire new subscribers almost predetermines whether your email program will struggle or thrive. If you acquire many of your subscribers through list purchases, poorly done list rentals, sweepstakes and other sources that are far from your business operations, then you’ll be plagued by high bounce rates, low engagement and high spam complaints.

On the other hand, if you’re gaining the vast majority of your subscribers via signups during your online or in-store checkout processes, on your website and in your app, then you will have added lots of customers to your list who are genuine fans that are predisposed to engage with your emails and buy again.

If you’re unsure how your audience acquisition sources are affecting your overall email program health, then start tagging your sources so you can track the behaviours of the subscribers that come onto your list from each one. Chances are you’ll find that one or two of your acquisition sources are responsible for the majority of your bounces, inactivity and complaints.

Avoid Baiting Subject Lines for Open Rates

“Don’t confuse attention for intent.”

— John Bonini, founder of Some Good Content

Too many email marketers still believe that the key to getting more conversions is to get more opens. After all, a subscriber can’t convert if they don’t open the email, they reason.

In the pursuit of high open rates, these marketers often use vague and cryptic subject lines and preview text — often defending their use as being “clever” or in service of creating a “curiosity gap.” However, these open-bait tactics only succeed in attracting curious subscribers rather than ones who are actually interested in the email’s call-to-action. Not only does this result in low click-to-open rates, but open rates eventually decline over time as subscribers end up repeatedly feeling like their time was wasted reading messages they ended up having little interest in.

 

In these cases, the marketer has sacrificed subscriber trust in exchange for getting additional opens that rarely drove business goals. The wiser path is to respect your subscribers’ time by using envelope content that reflects the content of the email. Long-term, this results in higher total opens, as well as more conversions and less list churn as your openers will have stronger intent.

While John was talking about campaign engagement when he said this, his sentiment can also easily be applied to marketers’ habit of pushing their way into channels that consumers prefer to use for communicating with family and friends rather than focusing on the channels like email where consumers most want to hear from brands.

Marketers: Manage Your Audiences

“The customers are the assets; not the store and not the ecommerce sites.”

— Michael Brown, partner at A.T. Kearney

Marketers too often get confused about what they’re supposed to be managing. Often, they think they should be managing product inventories. In particular, email marketers often think they should be managing email campaigns.

As Michael points out, the truth is that marketers should be managing their audiences. I certainly understand that business demands routinely drive the goals of email and other digital marketing campaigns, but the overarching focus should be on serving your audience. If you do that well — sending relevant campaigns at the right time and right cadence — then you’ll likely find that you’re also meeting your business goals.

Trim That Bloated Email Content

“When you emphasize everything, you emphasize nothing.”

— Herschell Gordon Lewis, author of “Effective E-mail Marketing“

Everybody wants a piece of email marketing, so marketers often find themselves fending off requests from their co-workers in merchandising, operations and beyond. (It’s because of those persistent merchandisers that so many marketers think their job is managing inventory levels.) If unshielded from that, email marketers often feel pressured to include an excessive amount of content in the messages they craft, with that clutter undermining overall performance.

Given the trend toward shorter, more focused emails with fewer calls-to-action, as well as the trend toward AI-driven content, it’s more important than ever to have a curated and clear content hierarchy to guide your time-starved subscribers to the actions you most want them to take. When it comes to email content, more usually isn’t better.

Make That Next Email Better

“The strength and power of anything — whether it is a business, an individual fitness plan, or event — has its foundation in an accumulation of small, incremental improvements that all either fit together or build on each other. To sum it up: small improvement x consistency = substance.”

— Nicole Penn, president of The EGC Group

One of my favourite things about email marketing is that it’s a channel that’s built for iteration. It doesn’t matter so much if your last campaign wasn’t perfect, or if you made this mistake or that mistake, because chances are that you’re sending another campaign in two or three days, if not sooner. And every send is an opportunity to get a little better.

I’ve tried to bring this spirit of iteration to “Email Marketing Rules.” With each new edition, I’ve added new rules, concepts and checklists — which are both a reflection of email marketing’s growing complexity and my own personal growth as an email marketer. I hope you’ll join me on this journey of incremental improvement.

Feature Image Credit: Mushy on Adobe Stock Photo

By Chad S. White

Chad S. White is the author of four editions of Email Marketing Rules and Head of Research for Oracle Marketing Consulting, a global full-service digital marketing agency inside of Oracle.

Sourced from CMSWIRE

Read More
By
In News

Nine Effective Email Marketing Strategies That Aren’t Just About ‘Selling’

No Comments

Sourced from Forbes

Email marketing can be extremely effective for advertising products, whether through sale announcements or updates highlighting new items. But this marketing channel can also be leveraged in a number of other ways to connect with customers on a more direct and personal level, ultimately leading to more purchases.

If you’re looking to expand your current email marketing efforts, it’s important to explore and execute the right strategies for your business. Below, nine members of Young Entrepreneur Council shared some of their favourite email marketing strategies that go beyond just selling a product.

1. Include Relevant Information And Advice

Nobody wants to be spammed with a hard sell through newsletters. We try to add value to our audience with content and we include a segment called “Management Minute” with tangible business advice relevant to them. Create digestible nuggets of information for them to get real value and then in every two or three newsletters, include a selling element. It operates like any other relationship. You can’t just be taking from them—you also have to give something in return. – Saana Azzam, MENA Speakers

2. Offer Free Materials

Email marketing is an essential component for any successful business. It can be used to reach potential customers, drive traffic and increase sales. However, in order for it to be effective, it needs to be leveraged correctly. In my experience, I have found offering valuable free materials such as an ebook or newsletter to be very helpful in getting readers’ attention. It’s important to remember that just because someone is receiving your email does not mean they are engaged in reading it. In order to have engaged readers, you need to offer them something worth their while. – Nic DeAngelo, Saint Investment Group

3. Create A Narrative

Reel in the audience with a storyline. Create a storyline or a narrative with drips of emails. You reinforce or introduce your brand creatively, increase your rates of engagement and get them looking for your next communication. Leverage autoresponders so every new subscriber goes through this story-based email sequence. Audiences get offers and deals all day long for products, but to really stand out from competitors, you want to give them something to look forward to that is not simply you asking for them to buy your products. Start to entertain an audience, and you will sell more products and increase engagement. – Matthew Capala, Alphametic

4. Focus On Product Education

Email marketing should be used as a way to stay in touch with your customers over the long run. In fact, you don’t want to advertise your products too often. Instead, focus on things like product education and helping people understand how to use your products to achieve their goals. When users know how to use your products effectively and see positive effects in their life, they’ll see the value of being your customer. Email marketing, when done well, leads to customer retention, which saves on marketing expenses and helps grow your business. – Blair Williams, MemberPress

5. Add ‘Get To Know Us’ Interviews

Interview your employees. Make the interviews fun and about the hobbies, interests and professional experiences of the person you are interviewing. This will make them more engaging to the viewer. You can name the series “Meet the [Your Company Name] Team” and release a new interview weekly and send it to your customers and prospects via email. If possible, you should leverage video since you’ll be able to post it to your YouTube channel. You can also post it to your blog along with written takeaways or a summary. Once you have the content, you can then share it across your social media channels, highlight it in a company newsletter and, of course, use it for emailing. – Kristopher Brian Jones, LSEO.com

6. Address Customer Concerns

Use email marketing to proactively address customer concerns, increase loyalty and reduce return rates. A lot of times, customers have questions but they might ask them only at crucial moments when they’re already frustrated. With strategic post-purchase emails, you can educate them more about the products they purchased, different use cases and strategies for resolving any common issues they may come across. The more you highlight these things, the more customers are able to take full advantage of the product while also resolving their own issues. This reduces the risk of them turning around and getting upset over email or the phone, and they’ll be more likely to love and keep the product. – Firas Kittaneh, Amerisleep Mattress

7. Encourage Customers To Submit Reviews

You can grow your business through email marketing by encouraging customers to submit their reviews. Online reviews are a form of social proof that can boost sales and encourage visitors to take action on your site. You can add a call-to-action button to your emails after customers make a purchase that leads them back to your site where they can write a review and insert a rating. This will help other customers make informed buying decisions so you can grow your business. – Stephanie Wells, Formidable Forms

8. Share Your Successes

Sharing updates via email marketing lets your customer know that your business is active. We send emails from time to time that tell people about the new features we’ve added and important milestones we’ve hit. Such updates build confidence in our business. This keeps people loyal to the brand because we’re offering them features they want and can use to achieve their goals. For example, one of our accelerator brands experienced a milestone where its customers crossed one billion in payments received. It was a landmark event that we shared on different platforms. Such an email update builds your reputation and encourages all customers to continue buying from you. – Syed Balkhi, WPBeginner

9. Send Event Reminders

You can use email marketing to grow your other marketing channels. For instance, if you’re holding a free webinar, you could send a notification to your email subscribers just in case they don’t follow you on sites like Facebook and Twitter. This small gesture of reaching out will lead to more event signups and engagement. There’s a good chance some of your attendees will end up purchasing a product from your business, even though that wasn’t the intent of your email. – John Turner, SeedProd LLC

Sourced from Forbes

YEC is an invitation-only, fee-based organization comprised of the world’s most successful entrepreneurs 45 and younger.

Read More
By
In News

Email Marketing Strategies To Strengthen Your Internal Communications

No Comments

By Christina Crawley.

More than ever, teams need to be able to rely on digital tools and strategies to work together. As remote and geographically dispersed teams increase, the benefits of in-person collaboration need to find their place within the digital realm. Various combinations of tools support this approach; however, smart use of internal email marketing is key to keeping employees focused and informed so that they can do their jobs effectively.

Email marketing generally focuses on external audiences. It aims to encourage individuals to click, engage or buy. Its approaches are, however, still very much relevant for internal teams, both large and small.

As you look to either strengthen or launch your internal email outreach to your digital teams, here are a number of trusted approaches that you’ll want to be sure to include.

1. Create (and stick to) a schedule.

Employees can more easily retain info that they both recognize and expect in their inboxes. A companywide or teamwide update email that comes in unexpectedly may leave individuals confused as to how they are supposed to respond or move forward. Consistent, expected email updates provide structure and a sense of routine that they can quickly apply to their work.

Some updates may be more relevant, appreciated or acted upon than others, but their consistent frequency will make them far more likely to be applied to teams’ everyday work. Consistency creates habit, which then becomes part of your employees’ working routines.

2. Apply formatting and branding.

While it may seem like internal audiences don’t need branding and formatting, a visually clear structure goes a long way in getting employees’ attention and engagement. Your staff’s inboxes are just as packed with incoming mail as your external audiences’ are. Visual cues and flags allow your internal teams to effectively understand and scan what you are sending their way.

Deliberate formatting, from familiar subject lines to consistent body topic blocks, allows staff to quickly scan what they’ve received and pick out what applies to them. For teams that are waiting for a certain piece of information, or are focused on other emergencies, this formatting allows them to quickly grab what they need and move on.

Branding allows your staff to immediately recognize and differentiate email communications, such as a new staff announcement versus a product launch. It makes it easier to know what attention is expected of them, and how it affects what they are doing.

Email templates that incorporate branding and formatting for different types of messages can help your messages stand out from regular, nonformatted internal emails.

3. Personalize your content.

Whether you are communicating to thousands of employees worldwide or a small team locally, being aware of your audience segments and what you need from them helps to avoid your emails being ignored. Create content that is relevant to those who receive it. Otherwise, it risks being seen as unimportant and ignored.

Personalization ranges from individual departments to specific roles. For example, the length and detail of your content may be short when providing a brief companywide update on an issue, compared to a small team update on the same issue that dives deeper and includes tasks and action items. Calls to action (CTAs) that you lay out may also differ from one group to another — for example, including buttons and/or links to take action outside of email versus requesting a direct reply or follow-up discussion.

4. Create engagement and interaction.

Generally speaking, we know that if people engage directly with something (in this case, email content), they are more likely to remember it over time. Creating an intriguing or playful interaction opportunity within an internal email is an easy way to achieve this. Examples include launching a feedback poll, asking a trivia question connected to the issue you’re communicating, encouraging engagement with the company’s social media or sharing a relevant video to break up the act of simply reading.

Interaction with your internal emails not only helps employees to better retain the information you’re sending, but it also brings them closer to one another and creates opportunities for further collaboration and support. This is especially valuable when they don’t have the opportunity to connect in person.

5. Don’t spam your internal teams.

When developing an email strategy that engages teams and encourages employees to pay attention and take action, there is a real concern that too many internal emails can have a negative effect on productivity. The general rule of thumb is to focus on content that pertains directly to employees’ roles. If your emails are relevant to their working day, then they will be received as valuable and worth the time to read or scan.

Emails unrelated to employees’ work run the risk of being nothing more than distractions, which may negatively affect employees’ output. This is not to say that you shouldn’t be sending emails about upcoming social events and personal news, but be aware that those should be done at a minimum and/or in a way that avoids distracting or pulling them away from their work.

Looking Ahead

Email is an asynchronous form of communication, so your teams are able to engage with your email outreach when it makes the most sense for their workloads and schedules. As you launch and update your internal email strategy, pay close attention to the engagement data, and make tweaks and changes as necessary. What works today may not next year. The key is to provide consistent content that is essential in supporting your team’s success and productivity.

Feature Image Credit: Getty

By Christina Crawley

Director of Marketing at Forum One, leading global marketing and outreach to the world’s most influential nonprofits and foundations.

Sourced from Forbes Billionaire

Read More
By
In News

4 Email Marketing Strategies That Actually Work

No Comments

By Amanda Abella 

I’ve spent years only sending a weekly blog post to my list. In 2017, I’m experimenting with using more email marketing strategies in my business. After all, it’s time to make money from products like digital courses and group coaching programs. The result so far is that more email marketing has led to more money in my bank account.

That being said, there’s a right way and a wrong way to use email marketing strategies. Here are some of the strategies that are currently working for me.

Actually send out emails.

I’m currently working with a group of seven women entrepreneurs on their marketing. Many of them let their email lists go completely cold earlier this year. It’s no wonder the money isn’t coming in.

They aren’t alone either. So many of the business owners I speak with on a regular basis aren’t communicating with their email list – at all. Many have fallen victim to thinking that social media has taken over email, which I’ve recently proven is false.

And so the first of these effective email marketing strategies is to actually use email. Start sending out on a regular basis and you’ll soon see your market starting to react more.

Use things from your daily life in your email marketing.

In his book, “Dot Com Secrets” Russell Brunsun talks about sending daily emails to your list. Essentially, you just pick stuff out from your life and find a way to connect it to a service or product.

I’ve been experimenting with this the last few months and I’ve made some observations. First, people like to know what’s going on in your life. Second, it makes it easier to come up with content and stay consistent with email. And finally, it works! I’ve significantly increased my digital course sales since using this strategy.

Here’s an example I recently used which was effective. I sent out an email where I announced I had my first launch that brought in nearly $10,000. At the end of the email readers had an option to apply for a consultation with me. Needless to say the applications wouldn’t stop rolling in!

There are tons of other elements that make these emails effective. For more insight on those I highly recommend checking out Russell Brunsun’s books.

Always have a call to action.

A lot of the emails I see in my inbox each day don’t actually have a call to action. Or, the call to action is a banner ad that has nothing to do with the content of the email.

Each email you send should somehow relate to a service or product. For instance, if I want to make sales for my online writing course, I send a series of emails over a course of a few days. All of the emails have to do with writing and all of them link to my course.

Scarcity.

The idea of scarcity is by far one of the most effective email marketing strategies I use. If someone feels like they are going to lose out on something, they will jump on an opportunity.

That’s why I occasionally send out coupon codes for my products depending on what’s going on throughout the year. Most of the sales for those happen on the last day the coupon is being offered.

Final Thoughts

These four email marketing strategies are extremely effective in earning more revenue. If you’re looking to scale by selling more products, you need to be using email marketing.

Read more at http://www.business2community.com/email-marketing/4-email-marketing-strategies-actually-work-01911200#mUofzZIAxklZ57cT.99

By Amanda Abella 

Sourced from Business 2 Community

Read More
By