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By Jolina Landicho

With Facebook’s recent algorithm updates, gone are the days when you can easily reach thousands on the platform for free. Here’s how Facebook chooses what to show on their followers’ News Feeds, and what you can do about it.

If your business relies on Facebook as your top social platform, you’ve probably noticed a drastic decline in your organic reach over the past year. This drop means your posts aren’t being displayed on your followers’ News Feeds as often as they once were.

Unfortunately, if your social media marketing efforts are centered on Facebook’s organic reach instead of its paid advertising option, there’s a good chance that your future sales will also be affected. A 2017 study showed that Facebook Page engagements had dropped by 20 percent, and by the start of 2018, 55 percent of marketers saw a significant decrease in their page’s organic reach.

However, not all hope is lost. It’s just a question of how well you understand Facebook’s intentions in applying its new algorithm, and how well you adapt to the change.

The Big Decline: Facebook’s Algorithm Updates

“More meaningful social interactions with family and friends.”

This is the core tenet that led Facebook to update its algorithm to prioritize posts from actual people in your network over pages from businesses. In the last few years, the social media giant continuously updated its code and experimented with new features with the goal of pushing content from the people in your circles up in their News Feeds. What does this mean for businesses?

Three words: Reduced audience reach.

To understand the rationale behind Facebook’s recent change, you need to be clear on what Facebook is trying to achieve. While its main goal is to prioritize posts a user’s family and friends, Facebook also considers the level of engagement a certain organization has with its followers. If a business has continually provided content that fosters interaction, such as comments and shares, its future posts are considered high quality and will likely make it on the News Feed.

It’s also important to understand that this particular update in Facebook’s newsfeed algorithm is only one of many from the past couple of years, all geared toward improving user experience.

What This Means for Marketers

Facebook has received countless complaints about the degrading quality of the posts on the platform. The latest update ensures that only posts from businesses that have proven their quality of engagement make it to their audience’s feeds. Businesses that have not paid much attention to improving their engagement will feel the brunt of the update.

That said, if you are a business owner and use Facebook to spread brand awareness and user engagement, you might want to rethink your strategy. Gone are the days when you can reach thousands of users through posts and updates on your business’s Facebook page. Ever since the social giant started implementing changes to the Newsfeed’s algorithm, it’s so much harder to spread your message to both current and potential users.

To have a better understanding of the situation, let’s break it down to key areas of changes and what you can do to keep up:

1. Friends Over Pages

Facebook believes that the balance of what is showing in the News Feed tilted towards public content, ever since video and viral news started to become the trend. To bring back that balance, its new algorithm seeks to push posts from family and friends to the top of the News Feed, while at the same time, decrease the chances of public content from appearing in the feed.

What To Do?

  • Analyze what works: The first step is to determine which type of content catches fire and which ones get ignored. Conduct an audit of your page’s posts to get a hint of what works and sparks engagement among users. Focus on creating the same winning content and experiment how you can improve them further.
  • Make meaningful content: Relevant and useful content always trumps gimmicky material. By putting out meaningful posts that drive conversation, Facebook’s algorithm will be inclined to push it up the News Feed.
  • Leverage video: In a 2016 Q4 earnings call, Mark Zuckerberg said their goal was to put video first and make it easier for people to capture and share video in new ways. Videos that get watched in their entirety are ranked higher, and live videos draw more attention and engagement. Create quality video material that users will seek and watch often.

2. The End of Engagement Baiting

Have you ever tagged someone after seeing a post with a call-to-action that says, “Tag a friend who is (insert funny quote here)”? While it may be fun, Facebook is enforcing stricter measures to eliminate these “engagement bait” posts (i.e. posts with the sole purpose of driving the engagement up to trick the algorithm). This also includes posts that ask users to comment their answers, to share, to vote and/or react.

What To Do?

  • Strategize: Remember, content is still king. Make your posts significant and interesting enough to drive users to share it themselves.
  • Focus on your audience’s needs and wants: Know your brand’s niche market and start focusing your efforts on producing great material for them. People love information they can use. At the same time, people also love to share content that they find entertaining. Strike the balance between the two.
  • Post engaging content at regular intervals: Facebook now tracks the time a user spends on a post. If the algorithm senses that a particular post garners longer viewing time, chances are, the algorithm will deem it higher on the relevance ranking. Engaging content will help you keep eyes reading until the end.

3. The Rising Prevalence of Paid Ads

Now that organic reach is almost kaput for businesses, where do marketers turn to drive growth? Yes, you got that right: Paid Facebook advertising.

What To Do?

  • Learn the ropes of Facebook’s advertising system. Check out Facebook Ads Manager and Power Editor to zero in on the whole process. Once you understand how it works, create a strong marketing campaign.
  • Ask for help: If you find Facebook ads too technical or time-consuming, hire services that can do it for you.

4. Increased Use of Facebook Groups

Groups are like mini-communities within Facebook that are created by users who share the same interests. A single person is allowed to join up to 6,000 groups, making it a great avenue to look for people who might find value in your services or product.

You can make use of Facebook Groups to extend your reach by promoting your brand once you’re a member. You can also create one and invite users to join. Note that when joining groups, be mindful of their rules: Some may prohibit promotional content from its members.

What To Do?

  • Set goals: Decide on a marketing strategy that will define the group you are planning to create for your business. Will you be selling your product to its members? Sharing useful content to existing customers? Will your content focus on entertainment value or inspiring its members? Defining these goals will help you create a clear marketing strategy and map out your timeline effectively.
  • Stay active: Once you have your Facebook Group set up, look for relevant and trending content that your members can use or find interesting. Post tutorials, do Q&As, create surveys, etc., These content will engage your members and help spread your Group’s reach.

It’s All In Your Hands

Since Facebook made it harder to increase organic reach, this presents a great opportunity to spread your eggs in several baskets and diversify your marketing strategy using other social media sites, such as Twitter, Instagram, Pinterest, Medium and LinkedIn. You can also start promoting your brand via email marketingas it remains to be an effective avenue to nurture existing relationships and build a community of followers.

Facebook’s vision of bringing people closer through its revamped News Feed algorithm is a positive user experience. However, this same algorithm made it more difficult for businesses and brands to reach its target markets. Take a good look at your Facebook strategy, so your brand can thrive and remain visible in the ever-changing landscape of social media marketing.

Feature Image credit: Alex Ruhl/Shutterstock

By Jolina Landicho

Jolina Landicho is a marketing strategist working with various brands online, and the content marketing manager of Avenew Media. She is devoted in helping businesses bridge relationship gaps by providing in-depth, actionable advice on online marketing, business development, and growth hacking.

Sourced from business.com

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More than a week has passed since the Cambridge Analytica controversy engulfed Facebook, and as yet, there is no end in sight.

The FTC just made its investigation into the company official, the attorneys general from 37 states and territories are now demanding answers, and lawmakers on the Senate Judiciary Committee want CEO Mark Zuckerberg to testify at an upcoming hearing on data and privacy.

And, that’s just in this country.

For now, it’s unclear if all this scrutiny will translate into a significant decline in usership, engagement or ad dollars. As evidenced by Facebook’s sinking stock price, investors are worried about the tech titan’s future.

Analysts and advertisers also have their concerns.

After Zuckerberg waited days before addressing the Cambridge Analytica story last week, Pivotal Research analyst Brian Wieser accused Facebook of “exhibiting signs of systemic mismanagement.”

In a new note to investors, Baird & Co. analyst Colin Sebastian says he’s seeing “some moderation in Facebook usage,” while suggesting that brands may “pause some Facebook campaigns until headlines subside.”

At the moment, Sebastian said he sees no indication that the #deletefacebook movement is resulting in membership declines. Sebastian also found that, while younger users are cooling to Facebook, a larger share is flocking to Instagram.

In other words, he is describing a continuation of the same trend we’ve been watching for years, i.e., consumers shifting from Facebook to Instagram.

Last week, eMarketer’s Debra Aho Williamson said she didn’t foresee brands abandoning Facebook anytime soon. Yet, its privacy problems “will cause [advertisers] to think twice about how data about Facebook’s users is handled.”

So far, eMarketer has no plans to adjust its ad forecast for Facebook. The research firm still expects the company to rake in $48.85 billion in worldwide ad sales, this year — which would represent a healthy 22% increase year-over-year.

Oh, and for what’s it worth, I have no plans to delete my Facebook account. Honestly, I wouldn’t remember my Mom’s birthday without it.

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Sourced from MediaPost

Online reputation management is very necessary all of a sudden.

By MediaStreet Staff Writers

Businesses say they plan to allocate more resources to their online reputations in response to the growing popularity of social media and online reviews.

According to a new survey from Clutch, 40% of businesses will increase their investment in online reputation management (ORM) this year.

All this is due to the growing power of social media and third-party reviews sites, which impact businesses’ control over their online reputation.

Clutch surveyed 224 digital marketers and found that more than half of businesses (54%) consider ORM “very necessary” for success. As a result, 34% said they allocated more resources to ORM in 2018, and an additional 43% said they plan to hire a professional public relations or ORM agency in 2018.

Businesses already invest a significant amount of time observing their online reputation, Clutch found. More than 40% of digital marketers (42%) monitor their companies’ brand online daily, while 21% monitor their online reputation hourly.

According to public relations experts, businesses frequently monitor how their brand is portrayed online because they know even one negative media mention can quickly damage the public’s perception of their company.

“When people search for brands online, they tend to search for stamps of credibility,” explained Simon Wadsworth, managing partner at Igniyte, an online reputation management agency in the UK. “If potential customers find anything negative, that could end up being a significant amount of leads the business won’t get from people who are put off from using the service.”

Social media also has shifted the ORM landscape because it gives consumers free-reign to share their opinions and experiences quickly and frequently: 46% of businesses look to social media most often to monitor their online reputation.

By using professional agencies that have expertise in online reputation management, businesses can minimise losing new customers who may be dissuaded from purchasing their product or service.

To read the complete report, click here.

 

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Women-owned businesses are most likely to use social media. Men! What y’all doing?

By MediaStreet Staff Writers

A woman-owned small business is more likely to use social media, according to a new survey from Clutch, a leading B2B research and reviews firm.

Among women-owned businesses, 74% use social media, compared to 66% of men-owned businesses.

The findings came as no surprise to experts, who said women overall are more likely to use social media. Given that trend, female small business owners more easily can bring their business onto social media.

“Women are generally better conversationalists than men,” said Jeff Gibbard, chief social strategist at digital agency I’m From the Future. “They tend to be more expressive and more emotive. It’s no surprise to me why more women business owners use social media.”

Women often communicate better than men, which translates to the online world where they are more likely to use social media effectively.

Millennial-Owned Small Businesses Lead Social Media Use

There is also a generational divide among small businesses’ social media use. The survey finds that 79% of millennial-owned small businesses use social media compared to 65% of small businesses owned by older generations.

Millennials, like women in general, frequently use social media for their personal lives. Their social media skills easily carry over into their businesses – unlike older generations, experts say.

“The older people didn’t grow up with social media, so many don’t understand how to use it for their business,” said Shawn Alain, president of social media agency Viral in Nature. “They went through a significant part of their life without even the internet, and they remember what it was like not to have a smartphone or email.”

Millennials are also more likely to use Instagram and Snapchat than older generations, but Generation Xers and Baby Boomers are more likely to use LinkedIn.

Most Small Businesses Use Facebook

Facebook remains the most popular social media channel for small businesses, no matter the gender or generation of the owner – 86% say they use it, which is nearly twice the number of small businesses that use the second-place channel, Instagram (48%).

Among small business users of social media, 12% say they use Facebook exclusively for their social media efforts.

Overall, 71% of small businesses use social media, and more than half (52%) share content at least once per day. Images and infographics (54%) are the most popular content types that businesses post to social media.

Read the full report here. 

 

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Less than 1 in 3 people call Facebook a responsible company, according to a new survey.

By MediaStreet Staff Writers

Barraged by accusations of spreading divisive fake news and amid new allegations that it handed over personal information on up to 50 million users without their consent, Facebook is losing the faith of the people, according to a new survey.

Almost 4 out of 10 people surveyed said: “Facebook is not a responsible company because it puts making profits most of the time ahead of trying to do the right thing.” Less than 1 in 3 said that Facebook is a “responsible company because it tries to do the right thing most of the time even if that gets in the way of it making profits.” The rest were unsure.

By a 7-1 ratio people surveyed said that Facebook has had a negative influence on political discourse. Sixty-one percent said that “Facebook has damaged American politics and made it more negative by enabling manipulation and falsehoods that polarize people.”

The survey was conducted as new revelations surfaced that the company connected to the 2016 Trump campaign, Cambridge Analytica, inappropriately harvested personal information on millions of Facebook users.

The sharp rise in negative feelings is a significant departure from Facebook’s standing prior to the 2016 election, when the rise of so-called Fake News and polarizing content led to calls for the company to take greater responsibility for the content on the popular social media site – or face government regulation.

By a 2-1 margin, people surveyed said it’s Facebook’s responsibility to remove or warn about posts that contain false or misleading information. And 59 percent reported that the company is not doing enough to address the issues of false and inflammatory information that appear on its site.

“Facebook is at a crossroads because of its inability – nearly a year-and-a-half after the election – to get a handle on its divisive effects on society,” said Tom Galvin, Executive Director of Digital Citizens, who commissioned the survey. “From spreading fake and manipulative information to becoming a ‘Dark Web-like’ place for illicit commerce, Facebook seems to losing the trust of the American public. Regulation will not be far behind for social media companies if things don’t change.”

This declining trust reflects a growing concern about the impact Facebook and other social media sites have on young teens.  In the survey, more than two in five people surveyed said that the minimum age to have a Facebook account should be at least 18 years old.

“Digital platforms have to rise to the occasion and assure internet users that their personal information will be safe, that the content will be legal, safe and not contrived to manipulate. In short, they have to demonstrate they will be the positive influence on our society that they espouse to be,” said Galvin.

 

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A travel company has managed to stir up a lot of viral traffic with their hashtag. Watch and learn, people.

By MediaStreet Staff Writers

What do a dream wedding in New York, an adventure through the mountains of Sri Lanka and a family’s search for their roots in Scotland all have in common? All saw a hospitality professional going out of their way to make or save someone’s trip. And a holiday booking company use this mushy sequence of events with a hashtag to fire up social media views and get a great repsonse from them.

Booking.com call themselves the global leader in connecting travellers with the widest choice of incredible places to stay. Established in 1996 in Amsterdam, Booking.com B.V. has grown from a small Dutch start-up to one of the largest travel e-commerce companies in the world. Part of The Priceline Group (NASDAQ: BKNG), Booking.com now employs more than 17,000 employees in 198 offices in 70 countries worldwide.

So, what are they doing with their social media marketing? They are riding hastags like a showjumper would a prize horse.

They have had some great success with their recent hashtag #BookingHero. They asked people to share their travel stories using the hashtag. The best story won travel prizes and big kudos online.

Following thousands of submissions via social media, Booking.com selected the three most touching and inspiring accounts of hospitality professionals going above and beyond to create unique and unforgettable travel experiences for their guests.

The customers were then flown back to say thank you to the person who saved their trips. Here are the stories.

 

 

The point isn’t the stories though. The point is that real people’s journeys made the hashtag come alive and generate traffic for booking.com. In fact, the call out for submissions via social media has been so successsful that Booking.com is now using the hashtag to extend the social media campaign with long-form video content that extends the #BookingHero message, with TV to follow.

According to recent research conducted by Booking.com across 25 markets in 2017, a personal connection is essential for many travellers with 29% saying that an accommodation feeling like home is key and 24% sharing that a welcoming host is a make or break factor during the first 24 hours of their trip.

Said Pepijn Rijvers, Chief Marketing Officer, Booking.com. “These stories beautifully demonstrate that an amazing trip is about more than simply finding the right destination or the perfect accommodation– it’s also about the people you meet along the way which truly make for an unforgettable journey. And that’s what travel is all about.”

And for the company, it is about finding the right hashtag and getting it to go viral.

 

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Gen Z use their phones a lot, but are relieved when they are taken away. So how do marketers reach this age group if they have a love/hate relationship with their smartphones?

By MediaStreet Staff Writers

Members of Generation Z are relieved when placed in a situation where they are unable to access their smartphones for several weeks. This is according to a new study conducted by Screen Education, a non-profit organisation that addresses smartphone addiction.

The study involved participants aged from 12 to 16, who spent 2-4 weeks at Camp Livingston during the summer of 2017.  Because Camp Livingston does not permit its campers to bring smartphones with them, they are an ideal group for conducting research about refraining from smartphone use.

According to Michael Mercier, President of Screen Education, “Many children said they have become overwhelmed by their smartphones. They no longer can keep up with all their notifications, and they are burdened by the ‘drama’ they encounter through social media via their smartphones. Consequently, they were relieved to be separated from their smartphones because it eliminated that stress.”

This relief was reflected in a survey conducted with the campers after they had returned home.  The campers were asked the extent to which they experienced feelings of gladness and frustration from being without their phones. “A large number − 92% − experienced gladness, while only 41% felt any frustration. We had expected the opposite,” said Mercier.

When asked what their experience would have been like if they had been allowed to bring their phones to camp, campers revealed just how severe smartphone addiction is among their age group. “They almost unanimously admitted they would have spent the entire time on their phones,” recounts Max Yamson, Executive Director of Camp Livingston. “They said they would not have formed deep relationships with the staff and fellow campers, would not have connected with their surroundings and nature on the same level, and would not have engaged as much in recreational activities.”

According to Yamson, “The study shows that the campers were glad to have left their phones behind so that they could experience a deeper level of engagement.”

“The research also revealed a stunning insight,” said Mercier. “Many campers discussed the experience of face-to-face communication as though it were a novel one. They exhibited a sense of discovery at learning that face-to-face communication is far superior to screen communication when it comes to building friendships and getting to know other people.”

Yamson added, “One camper said that in four short weeks she got to know her friends at camp better than she knows some of her friends at home – because she mostly communicates with her friends at home through screens.”

Other key findings include:

  • 92% said it was beneficial to have gone without their phones while at camp
  • 83% considered having gone without their phones for several weeks to be an important life experience
  • 35% were successful at curbing their smartphone use after leaving camp
  • 17% tried to influence a friend to spend less time on their phone after leaving camp

The researchers plan to follow this study up with additional research during the summer of 2018.

 

Marketers trying to catch the attention of this demographic may need to think carefully about how they approach mobile advertising for this generation of digital natives. It’s another day in the life of modern media.

 

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This handy app can help you create ads with impact but with very little effort.

By MediaStreet Staff Writers

An app called Plotaverse helps marketers to create great ads without the dreaded and costly content creation process. Quickly bypassing established app giants, the young startup’s iOS app made the list of Facebook’s top 10 mobile apps.

The photo app’s animation features allow businesses of any calibre to create impactful ads fast and on a budget. More or less, you can choose from many artistically appealling gifs and put your message over them. The artwork on the site is truly eye-catching.

But how did Plotaverse’s 8 months old mobile app manage to disrupt visual advertising, going up against 8 billion video views a day on Facebook alone?

Images animated with Plotaverse, formerly known as Plotagraph, are the key to its success. The app ads movement to any single still photo. This creates ads that stand out in saturated media feeds.

 

Brands like Coca Cola, Wella, Chevrolet and Red Bull were seen boosting their brand with captivating Plotagraphs. There is no need for video, multiple photos or video editing skills to turn a photograph into a Plotagraph. Users of any skill level can quickly animate and post uniquely moving images to their business and social page.

On Instagram and Facebook, Plotagraphs have proven to attract up to 5 times the amount of views and engagement than surrounding images.

Every day, 4.5 million business pages on Facebook are trying to cut through 1.32 billion daily active users according to WordStream. As expected, Adobe’s titan apps, Photoshop Express and Spark Post head Facebook’s list of Photo Enhancing apps. But the tiny startup’s photo animation app has unexpectedly spearheaded the looping content industry.

To check it out, click here

 

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It could be sending the wrong message to your intended audience.

By MediaStreet Staff Writers

An academic study has found that women wearing heavy makeup are less likely to be perceived as leaders. Of course, it depends on what you are selling and to whom. But if you want your model to portray leadership, then stay away from the make-up kit.

The research from Abertay University found that women wearing heavy makeup were less likely to be thought of as good leaders. The study was led by Dr Christopher Watkins of Abertay’s Division of Psychology, and published today in Perception journal. It revealed that the amount of makeup a woman is wearing can have a negative impact on perceptions of her leadership ability.

Study participants were asked to view a series of images featuring the same woman without cosmetics and with makeup applied for a “social night out”.

Computer software was used to manipulate the faces and the amount of makeup was also manipulated in the face images.

Each participant completed a face perception task where they judged sixteen face-pairs, indicating how much better a leader they felt their chosen face to be compared to the other face.

It was found that both men and women evaluated women more negatively as a leader if the image suggested she was wearing a lot of makeup.

Dr Watkins said, “This research follows previous work in this area, which suggests that wearing makeup enhances how dominant a woman looks. While the previous findings suggest that we are inclined to show some deference to a woman with a good looking face, our new research suggests that makeup does not enhance a woman’s dominance by benefitting how we evaluate her in a leadership role.”

The study was carried out by Abertay graduates Esther James and Shauny Jenkins and used a measurement scale common in face perception research, which calculates the first-impressions of the participant group as a whole, working out an average verdict.

Dr Watkins has carried out previous high-profile studies including work looking at how women remember the faces potential love rivals and the role of traits related to dominance in our choice of allies, colleagues and friends.

To view the full study click here.

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“What am I missing? What is the insight I’m not seeing that could make our content marketing strategy make sense?”

An attendee at the 2018 Social Media Strategies Summit conference in San Francisco made that comment. She works for a major non-profit organization. She’s trying to manage through three strategic expectations the senior management team and board have regarding a content marketing strategy:

  1. They want to keep everything on one Facebook page.
  2. They have two important audiences that are each interested in different types of content.
  3. She can’t change either of the first two strategic expectations.

She’s beating herself up for her inability to find an amazing branding strategy insight. The one that would allow her to get around the contradictions posed by her senior management team’s decidedly non-social-first content marketing strategy expectations.

 

As we discussed her organization’s situation, I suggested various ways to target content to the two audiences based on what they are interested in hearing about from the organization. While the ideas were sound strategically, each one directly challenged the expectations in a way she was certain she couldn’t do.

After a few minutes, I assured her that she isn’t missing any big branding strategy insight.

The problem is the management team’s decisions about the content marketing strategy. Their stipulations are all about brand-first, not social-first, content.

She told her management team that she would return from the conference and write the organization’s social media strategy. She didn’t see that happening without the big insight.

I suggested she instead focus on creating a strategic conversation with her management team. Her first step is to address what they want to achieve as an organization with their two audiences. She can then start suggesting how social media contributes to realizing those business objectives. The more they want to push a brand-first content strategy, the less wedging in a few social-first content marketing tactics will successfully fix things.

Maybe THAT is the insight she was seeking: you can’t pursue the smart thing (a social-first content marketing strategy) when management’s every strategic expectation runs counter to doing so.

Not a great situation. As least now, though, she has a pathway to attempt to help them work their way out of it! – Mike Brown

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Sourced from Brainzooming