Mediastreet
Tag

marketing

Browsing
In News

How to Improve Social Influence with Content Marketing

No Comments

By Chris Christoff.

Your social influence, if used properly, is one of the most effective marketing tools you have at your disposal.

Internet shopping has fundamentally changed the way consumers interact with businesses across all industries. Until this time, people were primarily influenced by what friends and family said about a company or their personal experiences.

Now, social influence is on the rise, and business owners are finding more unique ways to engage and build trust with their audience with the power of the internet. Another name for social influence is social proof. It all boils down to taking actions to show users that you’re reputable, trustworthy, and offer top-notch products and services.

There are plenty of exciting ways to show consumers that your brand is worth their time by creating unique content.

In an effort to help online businesses thrive, we want to examine several low-cost ways you can build social influence and grow your business.

Create a testimonials page

Testimonials are effective tools you can use to grow your business. If a high-profile client or reputable news source makes a statement about your products, ask if you can use their feedback on your testimonials page.

As a general rule of thumb, you’ll want to make sure that the testimonial is honest and represents a typical experience with your brand. Create a page dedicated to showing prospects why you’re the best in the business.

You can break down your testimonials based on the product, customer case use, and more. If someone leaves you positive feedback and say that shopping with your business helped them accomplish a specific goal, or addressed a common pain point, don’t forget to highlight that feature on your sales page.

Congruency between what you’re selling and what the testimonials say is vital for building trust and helping prospects come to the right conclusion about your brand.

Allow on-site product reviews

The next way you can use content to build social influence with your audience is through individual reviews on each product. Believe it or not, 70% of consumers look for reviews before making a purchase. This statistic means that people don’t just rely on friends and family for feedback. Instead, the opinions of people with real experiences play a dominant role in purchasing behaviour.

You’re likely familiar with the effectiveness of this strategy if you’ve ever used Amazon. Under every single product on Amazon is a list of reviews for the product on display — providing users have left feedback.

Consumers are free to browse through the good and bad reviews and make a decision for themselves. There’s evidence that shows the effectiveness of product reviews. Specific products with a list of real reviews see a 270% boost in sales compared to pages without reviews.

Mention company milestones

Company milestones are often mentioned during internal meetings, but are you using this information to improve social influence? Consumers want to hear about how your company is performing in a way that makes sense to them.

For example, a SaaS company might include the number of downloads on their homepage. When someone stumbles across the brand website for the first time and sees that thousands of people have invested in this product or service, they are experiencing social proof.

Here’s a quick example to show you what we mean.

If you had to choose between two companies that offer a similar product, but one states that they have over 1,000,000 installs and features awards from reputable news organizations, and the other is a basic landing page, who would you trust more? It’s a safe bet that you would go with the company with awards and over one million customers.

A little transparency goes a long way. The next time you’re thinking about updating your homepage, start thinking about ways you can display these tidbits clearly for new visitors.

Share customer feedback on social media

Customer feedback is useful on your website, but it can provide more value when you share it on social media. You’re going to see people mentioning your brand and telling you how much they enjoyed their experience with your company. Use this as an opportunity to share their thoughts with the rest of your audience so people who are not committed can see how other people feel about your business.

Let’s say you’re interested in a new coffee company. You’ve browsed their website, checked out on-site reviews, but you’re still not ready to make a purchase. One day, you’re browsing Twitter and find the company, so you decide to give them a follow.

Weeks go by, and you start seeing more and more posts from real users complimenting the coffee company for their exceptional product and service. You would probably feel justified to go back to the site and have another look. This situation we just described is social influence in practice.

If you’re not getting much feedback on your social media page, you can create a feedback form and use it on your website and email. Reach out to current customers and ask them to leave their thoughts. Make a note saying that their opinions may be shared on social media. If the user agrees and fills out their form, you can create the perfect piece of social proof content.

Compile the best reviews and make a collage that shows off your company’s strengths. Sharing this image on social media is a sure-fire way to get more people engaged in your brand. What makes this tip more compelling is the fact that 43% of consumers check social media when they’re thinking about buying a product.

Work with partner brands and influencers

It’s possible to create content that builds social influence by working with partner brands and influencers. Regardless of your industry, plenty of other companies would happily promote your brand on their website if you’re willing to return the favour.

Partner brands are especially helpful at building social influence because it’s a safe bet that the brand you’re writing for has a similar target audience— the difference pivots on the type of product, and the pain point it solves. Look for companies that operate in your industry with an audience that could also benefit from the products or services you offer.

The reason this qualifies as social influence is because the brands promoting your product have a dedicated audience. So the opinion of this company can have a significant impact on how consumers perceive your brand. Think about your favorite company. Now imagine that the company promoted a product from a different brand. You would go in assuming that the other company is a good fit because you value the opinion of the brand sharing their content.

A whopping 60% of bloggers write between one and five guest posts every month for other publications. Their goal, in this case, is to spread brand awareness while bolstering social proof.

On the same note, social media influencers are an excellent choice for building influence. The same rule to other businesses applies here. Consumers trust influencers on YouTube, Twitter, and Instagram to promote helpful products with actual value. If someone’s favourite influencer is sharing your product, the person seeing the ad will instantly trust you more than if they found your company elsewhere.

There’s no doubt that adding a social influence strategy to your business can help you dramatically improve consumer confidence and sales. You have to take the time to gather valuable feedback from customers, which can include sending feedback forms via email, making it easy for users to leave product reviews, and by forging partnerships with other companies.

All of these steps lead to a more transparent and trustworthy business. At the end of the day, your goal is to provide a great product to your customers. But for people to see the value of your brand, you have to find ways to put your company on display.

By Chris Christoff

See Chris Christoff’s Profile
Co-Founder of MonsterInsights, the leading WordPress plugin for Google Analytics.

Sourced from business.com

Read More
By
In News

Brand reputation remains top marketing priority as lockdowns ease

No Comments

By John McCarthy.

The Chartered Institute of Marketing (CIM) has interviewed 344 of its members to discover their priorities as lockdown eases. Brands treaded carefully during the pandemic and, it appears will continue to do so, with brand reputation being the priority for most.

The survey ran between July and August. With brand equity the focus over recent months, sales figures are a side-concern for the majority of marketers.

The Drum explores the research here.

Findings

  • Brand reputation remained the number one priority for six in 10 respondents, while sales-based activities were sidelined.
  • The communication of employee and public safety messages came in at number two.
  • Online sales were the highest-ranked of sales promotional strategies, emerging as a top priority for 15% of marketers.
  • Discounts and promotions to increase product sales and footfall was a “very low priority“ for the vast majority of marketers (73%). Only 2% said it was their top priority. Generating in store footfall was only a top priority for 3% of marketers.
  • Things have been tough. One in 10 (9%) of the respondents said that they had been made redundant; a fifth took a pay cut (20%) and that they had (17.5%) taken an enforced holiday. One in six (17%) said they had been placed on furlough during the period of the pandemic.

Analysis

  • Chris Daly, chief executive of the Chartered Institute of Marketing, said it is reassuring to see reputation ranked first despite the very clear commercial difficulties right now.
  • “It is clear that the UK marketing community is not prepared to sacrifice short-term gain for long-term pain,“ he added.
  • He was concerned at a lack of confidence in promotional activity however: “Marketers have worked hard to maintain customer engagement during lockdown. As restrictions now ease it is key they make the most of this opportunity to help drive the recovery we are all hoping for.”
  • What state will the industry be in once the furlough period ends? The survey included estimates of the size of the UK marketing industry. It is estimated to employ 415,000 staff, 37,000 redundancies are expected and 83,000 are taking pay cuts.
  • However, good news may be around the corner. 87% of marketers felt confident or very confident that the marketing sector would bounce back after Covid-19.

By John McCarthy

Sourced from The Drum

Read More
By
In News

Use negativity at your own peril: Mars neuroscientist on emotional effectiveness

No Comments

By Kenneth Hein.

The somber, early pandemic ads with lilting pianos became something of a running joke. But they did raise the question of whether brands can successfully sell while focusing on negative topics. Mars’ consumer insights lead Sorin Patilinet says extensive neuroscience studies show that leaning into negativity often leads to bad results.

Many people have a negative enough reaction to seeing a video advertisement, period. So layering on a narrative that involves negative emotions is only making matters worse, right? Probably, according to Sorin Patilinet, global consumer marketing insights director, Mars, Inc.

The Mars team has been running one of the largest neuromarketing studies in the world these past five years. It has studied more than 700 ads in an effort to determine which evoke emotions that, in turn, build memory structures that are recalled at the point of purchase. Throughout this study, Patilinet has found that eliciting negative emotions is a tricky proposition. Here, he tells us why:

The negativity must be brief

“If there is a negative emotion, it has to be resolved very quickly or be a set up for something to laugh at,“ says Patilinet. “If not, you’re going to lose a lot of people along the way.”

He cites Cesar ’Love them back’ as an example of an ad that performed poorly because the negativity didn’t resolve fast enough.

The brand cannot be associated with down moment

“If negativity is used in a story arc, you want to show the brand at the moment of highest, positive emotion. You don’t want to showcase a brand during the downturn, but instead bring it in as a hero at the end.”

M&M’s ’Eating in bed’ scored well in this scenario.

Short ad formats are tricky for story arcs

“The challenge is that consumers prefer shorter formats where is it is difficult, but not impossible, to build emotional content.

“You have six seconds on YouTube, so there’s basically no time to create a story. We tried continuing a story by retargeting the same person with the next episode. The idea was great, but the execution at scale didn’t live up to the promise.”

You risk damaging your brand

“The worst thing that could happen is you make a negative imprint. Then, the consumer ends up correlating the brand with something negative, which you don’t want.”

Attention for the sake of attention doesn’t work

“We are looking for ‘polite attention’. We aren’t turning your screen yellow and bumping up our logo against you just to grab that attention, because we know that doesn’t help for the long-term.”

Creating ads for the Covid-19 moment is short sighted

“It’s difficult to try and nail creative for the moment. We believe in running executions for a long time rather than jumping on the Covid-19 ad bandwagon. The general truths and the humour we have used for our brands still resonate today. It takes years for a good ad to decay.”

Overall, Patilinet says the reality is that ads are becoming more practical because of the restrictions of the ad duration. “In shorter ads, the level of emotion declines, which is a challenge because we know that emotions that create memories can lead to sales. Creating a three-second Facebook execution is just your logo and a headline. That doesn’t elicit too much emotion, unfortunately. Those are the ads that are actually seen by consumers, not the ones that are featured in the advertising trades.”

Feature Image Credit: M&M’s “Eating in bed” scored well because it resolved a negative situation quickly.

By Kenneth Hein

Sourced from The Drum

Read More
By
In News

How to Reduce Abandoned E-Commerce Carts With Email Marketing

No Comments

By Skye Schooley.

Learn how to use email marketing to recover e-commerce cart abandonment and increase sales.

We’ve all been there – you’re browsing an online store, you put some items in your cart, and then you exit before hitting “purchase.” This phenomenon is called cart abandonment, and even though it is common among all e-commerce stores, you can mitigate it with a tactful cart recovery strategy and email marketing campaign. Learn the leading causes of cart abandonment and 10 ways to improve your marketing strategies to convert abandoned carts into online sales.

How do you recover abandoned carts with email marketing?

Instead of viewing abandoned carts as lost sales, think of them as opportunities. Just because a customer leaves your site doesn’t mean you should stop communicating with them. One of the best ways to win over a potential customer who previously abandoned their e-commerce cart is through strategic email marketing.

Recent surveys show that 45% of all cart abandonment emails are opened. Additionally, the average abandoned cart email click-through rate is 21%, and the abandoned cart email conversion rate is roughly 10% (although rates vary by industry, device and recovery tactics). This gives you a great opportunity to create savvy and timely cart abandonment emails that resonate with your audience and increase conversions.

“Assuming the user is logged in when they abandon the cart, you will have their email address and can send them a reminder to complete their purchase,” said Harry Thakkar, partner at Avatria. “This type of email typically includes a list of items they left behind, some marketing copy focused on creating a sense of urgency and/or showcasing the products’ benefits, and potentially also a discount code to entice the user to come back and finish the transaction.”

Garin Hobbs, director of deal strategy at Iterable, suggested 10 ways to improve your cart abandonment email campaigns:

  1. Replicate the abandoned cart in the email, showing the exact items the shopper left behind. Visually depict what they’re missing out on by abandoning their cart. There is often emotion at play in retail purchases, so use that to your advantage.
  2. Display similar in-stock items to the customer at lower price points and/or with faster shipping. Give them the chance to add reliable and attractive replacement options to their cart.
  3. Close the shipping gap by offering cheaper or faster shipping alternatives, such as curbside or in-store pickup, in your follow-up email. Of course, we are in the middle of a global pandemic, so provide high-touch options with caution.
  4. Offer single-click, in-email purchase completion capabilities for customers to facilitate a faster purchase.
  5. When you analyze your cart abandoners, segment those repeat gamifiers (customers who have a history of abandoning their cart and then converting when you offer a competitive coupon). Once you identify these customers, make sure to send them modest coupons. Recognize their value, appeal to their money-saving tactics, and make the sale.
  6. Offer discounted shipping as an incentive to complete the purchase. This is a motivator to both the procrastinator and the proactive customer.
  7. With companies like Amazon offering free one-day shipping, consumers expect the same from every brand. If a customer is concerned with shipping, follow up with an offer of free shipping if they reach a certain cart spend. This will not only incentivize greater spending, but show that your brand can compete with the conglomerates.
  8. Synchronize messaging across email, mobile and web channels to create a reengagement ecosystem and a layered messaging scheme. This reactive workflow will enable you to message customers based on a series of anticipated user behaviors.
  9. Use lifestyle content and imagery to illustrate how the product might fit into and improve the shopper’s day-to-day life. Brands that are not aware and empathetic won’t connect. We see the relevance of this tactic today; consumers are working from home, so fashion retailers that don’t shift to a casual style are losing loyalty.
  10. When sending discounts and options to customers, remember that you must A/B test different messages, offers and calls to action in real time to determine what resonates with each consumer, down to the color of the button that generates more engagement. You’ll need to do this test for any campaign you run, at multiple intervals during the year. As customers change their preferences, change your marketing strategy.

“With the right optimization of timing, frequency, cadence, channel, and personalized content, offers and context, abandoned cart email performance can be improved up to an industry-standard recovery rate,” said Hobbs.

By Skye Schooley

Sourced from Business.com

Read More
By
In News

12 Clear Signs Your Current Marketing Strategy Isn’t Working

No Comments

Sourced from Forbes

To set your company apart from its competition, you need to tell a unique story. Sharing the “why” of your business helps bring humanity to your brand and it’s something that will resonate with your clients. This storytelling is critical, but sometimes your chosen narrative just isn’t working.

Fortunately, you can always pivot your campaign and reconnect with your audience. Below, the members of Forbes Business Council share 12 warning signs your marketing strategy isn’t resonating with customers, and how you can fix the issue.

1. You’re Not Meeting Your Objectives

Data is our biggest ally to see whether a strategy is working or not. If objectives are not met, it’s a big warning sign. If conducting market research to identify the underlying root cause isn’t an option, a test-and-learn approach can help uncover solutions. For example, run a pilot in less expensive geography with similar characteristics to your target market to gain insight into what works. – Trevor Testwuide, Measured

2. You’re Not Measuring Success In The First Place

Whether or not a marketing strategy is working is dependent on what you’re measuring to assess its performance. Is the goal to build awareness? Is it to change or have a positive impact on the persona of the brand or company? Is the goal to take a specific action, purchase the product or service or to give a testimonial? The goal first has to be determined and then measure the results to see if it’s working. – Sharon Lynn Livingston, The Livingston Center for Professional Coaching

3. You’re Attracting The Wrong Audience

If you’re fishing for salmon and pulling in minnows, you know you’ve got the wrong bait. When this is the case, be sure you are understanding what is meaningful to your audience and that you’re engaging with them where they are. Adjusting your strategy isn’t a bad thing, but not measuring and tracking to know when to correct your approach is. – Mary Conway, MKC Strategies, LLC

4. Leadership Hasn’t ‘Bought In’ To The Narrative

Choosing a narrative is not marketing’s job in my opinion. That comes from the CEO or the founder of the company. If the founder isn’t fully invested, the narrative won’t work. It’s marketing’s job to help communicate it after it’s realized, but if there’s no buy-in from the entire leadership team, it’s not going to work. – Sandra Lewis, Boldly Premium Subscription Staffing

5. People Are Asking For Clarification

If people ask you to clarify what you mean or for you to simplify the language in their terms, it means the messaging just isn’t resonating with your intended audience. For example, we take the often complex topic of government bidding and simplify our messaging and communication for different business sizes and industries. Make sure anyone can understand what you are trying to say! – Maurice Harary, The Bid Lab

6. You’re Not Seeing Conversions

Companies need to be agile in their approach to marketing. If your marketing outreach is not converting, that’s a red flag. This is where smaller companies have an advantage. Often, putting yourself in the shoes of your customer gives a fresh perspective. No one wants to be sold, but everyone loves to buy! If your marketing is not informing and delighting your customers, it’s time to pivot. – Judi Hays, Judi Hays, Inc.

7. There’s No Engagement From Your Audience

One of the most common failings of a brand’s storytelling is that it fails to drive engagement or responses from your target audience. Often, the key reason for this is that a brand is talking in a self-directed manner rather than celebrating its customers, partners or the beneficiaries of the impact work. In short, a brand must be the celebrant, not a celebrity of its stakeholder community. – Simon Mainwaring, We First

8. Your Business Isn’t Getting Traffic

One of the telltale signs that your marketing strategy is not working is not getting or rather not attracting traffic to your business despite the effort you put into advertising your business. A simple fix is to understand your target market and offer a solution for the needs of your target audience. Encourage questions and suggestions on how to better the service or product you are selling to them. – Chastity Heyward, Sylvan Learning Center

9. Your Customers Are Telling You It’s Not Working

Listen first and understand where things aren’t working. Then go back to your consumer, and enter the conversations already in their head. This will help with how you communicate over what you communicate so that it resonates with them more and makes the strategy more relevant. – Brian Chew, OC Wills and Trust Attorneys

10. You’re Not Seeing ROI

Marketing is about driving sales. If you are not getting the ROI you were expecting, things need to change. Build your story around your “why” instead of your products or services. Focus on your purpose and the impact your company is having on this world. It is about creating emotion and connection with your target audience. Share stories about the lives you have impacted with your solution. – Andreea Vanacker, SPARKX5

11. Your Metrics Are Baselining

A telltale sign a campaign isn’t working is when metrics start to baseline. This can happen when companies focus on the end of the customer journey and not enough on the attraction and awareness stages. The hook is never fully set and prospective customers slip away. The best thing to do is to ensure that the first brand touch is as strong as possible by looking at the experience as a whole. – Byung Choi, MarcomCentral

12. The Story Isn’t Relatable To Your Target Audience

Sometimes we think that the stories that we tell are relatable, but they may not be because they either are not relatable to that segment of your audience or because your audience is not ready to hear that story. That is why it is just as critical for us as sellers and storytellers to research our audience and find what their current needs and wants are. – Kamil Sattar, E-commerce Mentoring

Sourced from Forbes

Read More
By
In News

Lessons From Red Bull’s Marketing

No Comments

By Kenji Farré

They sell only one product. How did they become such a powerhouse?

Though nowhere near the sales figures of Coca-Cola, Pepsi, or Starbucks, the Red Bull brand is just as iconic.

So how does a brand that only sells one product gain the same amount of recognition? What keeps them ahead of the curve? And perhaps most importantly, what are the secrets of Red Bull’s marketing success?

The Beginnings

Dietrich Mateschitz, an Austrian marketing director at a toothpaste manufacturer, first discovered energy drinks on a business trip in Bangkok. Suffering the effects of jetlag, locals directed him to a Krating Daeng, a Thai beverage claiming to boost performance and concentration. Back then, though caffeinated sodas were popular in Eastern Asia, the Western world hadn’t seen much of them.

Red Bull and Krating Daeng cans.
Red Bull and Krating Daeng. Image from 

Sensing an opportunity, Mateschitz quit his job in 1984, partnering with Krating Daeng’s manufacturer to create an energy drink for the European public.

Though it took them three years to begin selling, Red Bull has since grown into an industry powerhouse, with , making Mateschitz one of the richest men in the world.

Marketing With a Limited Budget

1. If you can’t afford to sponsor events, create your own

Like many young startups, Red Bull didn’t have the resources to advertise on TV events, radio shows, or billboard ads. Instead, they decided to create their own event: The Red Bull Flugtag. Roughly translated as flight day, the competition consists of “” to jump off a three-story deck with water as the landing site.

Red Bull event featuring a homemade airplane
Red Bull Fugtag in Lyon, France 2019. Image by Frank Olaya on 

Given the absurdity of the event, large crowds began gathering to witness the spectacle, and word quickly spread about the Red Bull brand. Since its inception in 1991, the Red Bull Flugtag has attracted huge masses, with a record-breaking .

2. Guerrilla marketing

In Red Bull’s early years, they placed empty cans in crowded public areas to create the impression that the brand was popular. Given the high pedestrian traffic, this was an ingenious way to get free advertising and gain notoriety. They could even target specific groups of people by leaving cans on college campuses, stadiums, or night clubs.

While this strategy was controversial and likely unauthorized, it was probably worth the gamble given the low-cost and high potential reward.

Sticking to Their Niche

Red Bull’s only offering is an energy drink.

Sure, they have different flavours, but that’s it. No smoothies, teas, or juices. While Pepsi and Coca-Cola have diversified into water (Aquafina and Dasani), sports drinks (Gatorade and Powerade), and even food (Pepsi only), Red Bull is sticking to what they do best.

While publicly traded companies have financial pressure from investors to expand, improve margins, or diversify, Red Bull can afford the luxury of sticking to their core product because they’re privately owned.

Selling a Story, Not a Product

Felix Baumgartner’s Space Jump

Felix Baumgartner’s Space Jump. Photo by Tom Crouch on 

Brands that successfully cultivate customer loyalty don’t merely focus on having a good product. They carefully create a narrative that goes much deeper, invoking emotion among customers. That’s brand loyalty. For Apple it was “1,000 songs in your pocket,” for Nike it’s “Just do it,” and for Red Bull, it’s “Gives you wings.”

Sponsoring events ranging from record-breaking Orbit jumps to Formula One race cars are not so much about selling drinks, but rather creating a strong brand image that is synonymous with adventure, thrill, and adrenaline.

Though the end goal is obviously to sell, creating stories is what gives Red Bull an edge over competitors, allowing them to charge a premium and maintain a loyal following.

Getting the Name Right

Red Bull was founded in 1984, but it only went to market three years later. During that time, Mateschitz worked on getting the branding just right.

When drinks with sugar and caffeine first came out, people called them beverages, soft drinks, or sodas. Pepsi came up with the “Pepsi AM” while Coke called it “Coca-Cola in the morning.” Despite their huge marketing budgets, nobody was as ingenious as Red Bull coining the term “energy drink.”

You could argue that modern-day Pepsis and Cokes aren’t intended to give you energy. But in the early 20th century, there was cocaine in Coca-Cola, which I’d imagine was more energizing than anything on the market today. Yet nobody called it an energy drink.

Top Takeaways

  • Though it’s surely easier, you don’t need large advertising budgets to get eyes on your product.
  • Have a greater cause than “growth” or “profitability.” Customers love to feel part of a larger movement.
  • Opportunities are everywhere. Though exporting is not as glamorous as outright innovation, it certainly got the job done for Mateschitz.

Red Bull’s marketing efforts have certainly been copied, but will they ever be surpassed?

Feature Image Credit:  on 

By Kenji Farré

Sourced from Better Marketing

Read More
By
In News

How can marketing change the world for the better?

No Comments

By Jenni Baker.

Does marketing have the power to change the world? The year 2020 has forced us all to redress the net result of the industrial revolution, which spurred mass consumption and throw-away consumerism. So, can our industry – with the abundance of talent, skill and creativity- champion for a better future for all?

The Drum and Facebook have partnered to bring together teams from brands and agencies across the globe to provide some answers to this very challenging question. The idea is to get together experts from the industry to find solutions to business and societal challenges to help create value for the people and the communities it impacts.

The creative brief

Uniting three markets under the theme of ‘stakeholder capitalism’ – with attention to inclusion and diversity – three separate teams in North America, EMEA and APAC were put together to answer the brief that involves a rethink of how small-to-medium size enterprises (SMEs) that are run by minorities operate, and how as an industry we can help create more resilient businesses especially in these unprecedented times.

Each of the three regions were given three separate briefs – The US (North America) team’s brief is to focus on women run SMEs. So how to overcome systemic social and financial challenges while starting and sustaining female-led businesses? Do they need to approach entrepreneurship differently?

For the London, UK (EMEA) team the theme was immigrant-led small business. Are immigrant-owned businesses the untapped potential? What are the challenges and opportunities of migrant founders and their businesses?

The theme for the APAC team is silver start-ups. A growing number of over-65s are now delaying retirement by starting their own firm, fueling a ‘grey business’ boom. What are their challenges, can we identify the most pertinent ones and solve those problems?

The first meet-up

Each of the teams kicked off their first virtual brainstorm session to find a campaign solution that would positively impact the lives of minority groups operating in the SME market. Each of the teams were also given mentors to help guide through the process.

Following is the list of the three teams:

Team US

  • Tom Spaven, brand director, Bombay Sapphire, North America (mentor)
  • Stephanie Walker, innovation marketing manager, Pepsico
  • Cassie Begalle, strategy and innovation brand Manager – U by Kotex, Kimberly-Clark
  • Iyanni Callender, junior art director, Strawberry Frog
  • Paola Ortega, associate strategy director, DDB Chicago
  • Michael Rodriguez, content strategist, 3 Leches Creative

Team UK

  • Arjoon Bose, marketing head- culture & brand experience (Europe-Australasia), General Mills (mentor)
  • Andre Campbell, partnerships lead, Mercedes-Benz
  • Fatima Diez, head of marketing, MunchFit
  • Shannie Mears, co-founder & talent chief, The Elephant Room
  • Jade Nodinot, former creative associate, BlackBook London
  • Emma Luxton, former senior account executive, Avantgarde London

Team APAC

  • Erica Kerner, SVP, marketing strategy & partnerships, ONE Championship (mentor)
  • Triveni Rajagopal, global digital director, skin cleansing and BPC, Unilever
  • Chandini Malla, senior manager, Diageo
  • Bryan Martin, social media executive, Reprise Digital
  • Adrianne Pan, planner, Havas Singapore

Team US: A fact-finding mission

Gender equality is at risk of being set back decades in the current climate – not just minorities in general, but especially women in it. In the US, the focus is on women-owned SMEs, looking at how female-led businesses can overcome systemic social and financial challenges, as well as addressing the different approaches that this cohort might have to entrepreneurship in order to succeed.

One such challenge was posed by keynote speaker Victoria Monsul Singolda, owner and creative director of Iris & Virgil, who discussed that though it might be true that for women-led businesses, their vulnerabilities as women and as small business owners are compounded, there needs to be a gender-smart approach because not all women-led businesses are the same.

“I never really thought of myself as a female business owner, I’m just a business owner. Maybe because my mother was very dominant in the household, she was a student, she was a business owner, she was a mum, we always saw her, we were always together. Maybe that’s why I never thought that there was something different or special being a girl.”

Headed up by mentor Tom Spaven from Bombay Sapphire, the team immediately honed into “resilience” and “impact” as the insights towards this gender-smart approach.

The team delved into discussions to align on common goals and objectives. The first step was to focus on the challenges in order to find the most creative solution – with three key take-aways that these women are lacking: Knowledge and resources to tap into; a community to help them venture into this new world; and platforms available to really share and have people learn more about.

The team then decided that the initial insight-led approach would begin with a fact-finding mission to assess the situation and the scale of the problem that the campaign needed to solve; followed by the consumer insight to understand the deep motivations and needs of the target to ultimately give the barrier they need to start to push against in order to solve the problem; and finally, culture listening around this topic – all of which would help to get a clear, sharpened brief about the real problem they are trying to solve.

Team EMEA: Move from ‘pivot to evolve’

On the other side of the Atlantic, Team EMEA, led by mentor Arjoon Bose from General Mills, tackled the untapped potential of ethnic minority and immigrant-owned founders, their challenges and opportunities.

“The last few months have been testing and I think we’ve all come up with a ton of learning. But I think we’re at that stage right now where we’re needing to move from pivot to evolve,” said Bose. “A growth mindset is what we’re going to have to need as we come out of this and prepare to get stronger and accelerate.”

After hearing from keynote speakers Sharon Jandu, director, Yorkshire Asian Business Association and director, Northern Asian Power List; and Steph Douglas, founder, Don’t Buy Her Flowers, it was clear that a heavy emphasis on networking, relationships and experiences, along with access to digital technologies, were key in bringing this community together.

“For an SME, they are so busy doing what they do that they don’t have the time or the capacity to think about what they can do – or they don’t have the networks to enable them to get the contacts to get investments or to get ideas. They are constantly running on a treadmill, trying to do and keep what they are doing alive. How can we stop them becoming so absorbed in their business that they can actually distance themselves and look at it from an aerial perspective?” asked Jandu.

The team identified the need to listen and learn directly from migrant-led business owners themselves to understand their experience, their struggles and challenges with direct feedback through focus groups and on-the-ground research. This would allow them to narrow down into one or two sectors that need the drive and support. They identified Facebook’s own small business community as a great place to start to create a questionnaire in order to gain invaluable insights to help shape their strategy.

“The opportunity that digital gives us to connect these immigrant-owned businesses with each other and provide each other with their own experience and their own knowledge can be a very valuable thing that we could leverage if it’s relevant to their challenge,” said Fatima Diez.

Team APAC: Reinventing and re-energising culture

With a growing number of over 65s now delaying retirement and fuelling a ‘grey business’ boom, the focus for Team APAC was on overcoming the challenges faced by the silver start-ups, particularly when it comes to navigating through the coronavirus pandemic.

Mentored by Erica Kerner from ONE Championship, the team was presented with a keynote talk by Jeremy Nguee, founder, Preparazzi Gourmet Catering; Batu Lesung Spice Company; who helped his mother set up Mrs. Kueh, a local sweet treat business. They touched upon some of the unique experiences and challenges of their business that they ran from home.

Hoping to learn from this experience and translate these lessons to help support silver entrepreneurs and home-based businesses through his volunteering role in the Hawkers United Facebook community, Nguee said: “I think this is going to be a very, very big market. There are a lot more home-based businesses coming up because of high unemployment in the market.”

Inspired by the talk, the team decided to focus on Singapore food culture and food service industry run by silver entrepreneurs, that has an international dimension throughout much of its history but continues to retain features firmly rooted in the locality so that the global and local are not always distinct. The team wanted to understand the different segments of businesses and the landscape in which they were working in.

“The complexities of Asia, the complexities of the segment, the types of digital, could become such a beast,” says Kerner. “My instinct is to start with the data. Starting a business now, no matter what your age is a challenge and a lot of small businesses are obviously struggling to survive. We’ve got a lot of things to think about. What aspect of this do we want to try to unbuckle?” asked Kerner. “In Singapore we are losing a lot of that Hawker culture and if we can find a way to re energise it, and bring more people back into it, it’s good for all of Singapore culture.”

The next steps

Over the upcoming weeks, the teams will continue to work on their campaign and then subsequently present the big idea for solving that problem.

The final ideas will be entered in The Drum Social Purpose Awards.

The Drum consulting editor, Sonoo Singh, said: I’m inspired to see the true power of marketing when used to promote issues that are critical to our societies, persuade a change in behaviours, and influence a positive shift in behavior that would benefit our environment. Having been involved with all the teams, I cannot wait to see the final outcome of this very challenging brief.”

By Jenni Baker

Sourced from The Drum

Read More
By
In News

Why Influencer Marketing Will Continue to Thrive

No Comments

By Reena Rai.

How have brands such as Glossier and Telfar cultivated communities of brand ambassadors to build brand loyalty? Reena Rai, Pinterest’s Creator Lead explains.

Influencer marketing is one of the most innovative facets of the digital marketing mix. It has evolved at a phenomenal pace over the last decade and is expected to grow to be worth $9.7bn in 2020. The latest evolution, Ambassador Marketing, sees brands engaging customers to create content, provide reviews and suggest future product lines, all while putting the spotlight on authenticity.

The need for authenticity and relatability is reminiscent of the early days of blogging over a decade ago. The majority of bloggers started their foray into digital publishing as a passion project on Blogger or WordPress, before expanding to social media platforms such as Instagram, Pinterest and YouTube.

Marketers saw an opportunity to enhance their traditional marketing strategies by working with influencers. Engaging real people with a social following adds a layer of authenticity, while also helping to reach new audiences. One-off collaborations have led to long-term partnerships, turning influencers into ambassadors.

Super-influencer Lorna Luxe has been working with fast fashion e-tailer ‘In The Style’ since February 2019. Her first collection was the most successful launch in the brand’s history, with 5,000 units sold out in under an hour.

Paid influencer collaborations have proven to be a very successful marketing tactic, but fans and followers have become sceptical of how authentic these partnerships and influencer reviews really are. In 2018, the industry faced a further crisis in confidence after several leading influencers were caught buying followers and using bots to overinflate their engagement metrics.

This is why I believe Ambassador Marketing is a necessary evolution. Influencers undoubtedly play an important role in digital marketing, but brands can benefit from engaging grassroots fans to create a 360° approach. Consumer purchase decisions are heavily influenced by peers and relatable micro-influencers: engagement rates are much higher for micro-influencers and a recent study stated that 70% of millennials are influenced by social content from their peers.

Here are two compelling examples that illustrate the importance of engaging superfans as both a source of inspiration and to help build grassroots buzz.

Case Study: Glossier
Beauty brand Glossier is estimated to be worth a cool $1.2bn and much of the company’s success is attributable to Ambassador Marketing. Interestingly, Glossier was founded by Emily Weiss in 2014 and, before launching her brand, Emily was a blogger at ‘Into The Gloss’ which launched four years prior.

From the beginning, Glossier has placed customers at the heart of their brand strategy, with early customers engaged as brand ambassadors. Not only were customers encouraged to share social media posts with their products and signature pink bubble wrap pouches, but Glossier also relied on their brand ambassadors to share product reviews and tips.

By treating each customer as an influencer, Glossier has amassed an impressive amount of User Generated Content (UGC). This social amplification has earned the brand a huge following across their channels, with their largest audiences being on Pinterest (over 10m monthly unique views) and Instagram (2.8m followers).

Taking the concept of Ambassador Marketing a step further, Glossier also has an exclusive Slack group with 100 ‘superfans’ who are happy to provide feedback on the existing line and share ideas for new products.

Case Study: Telfar
Launched in 2005 by Telfar Clemens in New York, Telfar is one of the most exciting luxury fashion brands in the zeitgeist. Steadily building a buzz within the Brooklyn party subculture, Clemens has been collaborating with brand ambassadors since the brand’s inception.

While large fashion brands scramble to prove that they value diversity, Telfar’s founding motto is “It’s not for you, it’s for everyone”. As a black-owned luxury fashion brand which is unisex and affordable, Telfar is effortlessly inclusive. Clemens dresses friends such as Kelela and Dev Hynes, who in turn become brand ambassadors, wearing Telfar pieces and performing at the brand’s shows.

Telfar’s first handbag was a runaway success and the limited monthly drops have resulted in a cult-like following. Dubbed the “Bushwick Birkin”, the handbag is a prized possession which unofficial brand ambassadors share across social media in high-quality, editorial-esque shoots.

By engaging superfans and high-profile cool kids spanning the art, fashion and music worlds, Telfar is able to reinforce their brand values, extend their social reach, lean on their community for content creation and create a grassroots buzz.

As brands and agencies look for new opportunities to extend their digital presence and build brand loyalty, the most innovative strategy they can adopt is cultivating a community of brand ambassadors. Engaging with influencers as thought leaders in their niche only goes halfway. The most powerful advocates for any organisation are existing customers and fans. Genuine advocacy from an ecosystem of influencers and fans will help you to engage customers, build loyalty, and drive incremental brand visibility.

By Reena Rai.

CREATOR LEAD, PINTEREST

Sourced from iab.uk

Read More
By
In News

From Strategy To Action: Five Tips For Smarter Marketing

No Comments

By Charlie Grinnell.

The marketing world is full of buzzwords: “omnichannel,” “integrated advertising,” “customer journey” … the list goes on and on. I believe “strategy” has become one of those buzzwords. It seems like marketers can’t take a breath without some kind of strategy — for Facebook, influencers, SEO, etc.

Here’s the thing: Strategy is important. However, it’s become a dangerous term to use because different people interpret the word in different ways — and this is a word that should not be open to interpretation. From what I’ve seen, the overuse and misuse of “strategy” has created a web of confusion, which ultimately can be bad for business.

Building a strategy doesn’t have to be an overly complicated concept. In fact, a good strategy (one that’s properly defined and understood) should serve as the foundation for concrete action. With that in mind, here are five tips that can help you move seamlessly from strategy to tactics.

1. Ensure that you have an alignment of language.

Start by making sure that everyone on your team is on the same page when it comes to terminology. Language matters — words have power. If you want your marketing team’s efforts to be unified, then you need to ensure that basic terms like “objective,” “strategy” and “tactics” are used consistently and are associated with clear definitions.

What are the differences between these terms? Let’s break them down:

• An objective is a thing aimed at or sought; in other words, a goal. It’s where you want to go.

• A strategy is a plan of action designed to achieve an overall aim. It’s the plan to get you where you want to go.

• A tactic is a carefully planned action to achieve a specific end. It’s a specific action that moves you closer to your destination.

Think of it this way: On a road trip, you have a destination (your objective). You have a route to get there (your strategy). And you take specific actions along the way, like refuelling your vehicle (your tactics). Easy, right?

Unfortunately, many marketers confuse these definitions; in turn, this confusion of language leads to confusion of efforts. As Sun Tzu once said, “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.”

2. Build contextual links between your objectives, strategy and tactics.

With a clear understanding of these terms, the key is to build contextual linkage between the three concepts, working from the top down. Everything starts with clear business objectives. Make sure that you have SMART objectives in place —goals that are specific, measurable, achievable, relevant and time-bound. (And if you don’t have those SMART objectives, it’s time to crack the whip on your leadership team — this is their job, after all.)

Once you have clear objectives to aim for, you can link those objectives to workable strategies, and finally to specific tactics. So your objectives are contextually linked to your strategies, which in turn are contextually linked to your tactics. The beauty of this process is that it eliminates misaligned strategies and tactics from consideration. In other words, if it’s a great idea in a vacuum but doesn’t fit with your overall objectives, then you don’t have to explore it further.

Here’s a real-world application of these principles in the world of retail:

• Objective: Increase handbag sales to single women in London by 25%.

• Strategy: Use Facebook ads to reach the target audience.

• Tactic: Use video and carousel ads to feature close-up images of the handbags.

Everything is contextually linked together, from the high-level objective down to the specific tactic used by the retailer.

3. Use your strategy to drive the choice of tactic (instead of the other way around).

Put simply, don’t get distracted by shiny objects. There is a plethora of innovative marketing tools available today, ranging from “shoppable” posts to retargeting ads to the newest SEO techniques. However, your choice of tactics should always be determined by your strategy. Allowing your strategy to be directed by your tactics is counterproductive and ultimately self-defeating. Don’t reach for the chainsaw when you need a scalpel. Think carefully about which tool would work best for your plan of action, and then use it.

4. Proactively communicate your strategy to drive alignment within your organization.

If objective-driven marketing is the fuel that keeps your company’s engine going, then proactive communication is the oil that keeps the gears lubricated. The fact is that many marketers struggle to clearly communicate their strategy to the broader organization. However, you need to have everyone in your company (or at the very least, all the key stakeholders) on the same page if you want your strategy to succeed.

I’ve found that the best way to communicate your vision to others is to simply use the framework established above. Lead your audience from your objective to your strategy to the specific tactics you are using to accomplish that objective. By doing so, you’ll show how your efforts are contributing to overall business goals, and you’ll be able to justify your preferences for certain tactics over others.

5. Consistently update your strategy to reflect industry/market shifts.

Many marketers don’t realize (or accept) that strategy is not a static concept — it’s dynamic. Industries change; markets shift. You’ll need to consistently audit your strategy and make adjustments that reflect current realities. A strategy isn’t an end state; it’s a framework within which your company can operate, grow and adapt as needed. Think of it like a plot of land for a garden: The location stays the same, but your actions change depending on the season, the kind of plants you grow, etc.

In summary, the key to smarter marketing is alignment. Whether it’s speaking the same language, communicating with leadership, or linking objectives, strategy and tactics together in their proper context, alignment is your friend. By keeping the above tips in mind while developing a new strategy (or adjusting an existing one), you’ll be more likely to set your brand up for success.

Feature Image Credit: GETTY

By Charlie Grinnell

CEO at RightMetric, a subscription-based competitive marketing intelligence firm. Read Charlie Grinnell’s full executive profile here.

Sourced from Forbes

Read More
By
In News

What Brands Need to Know About Marketing on Social Media, Amazon and Google Shopping

No Comments

By Madeleine Streets

For most of 2020, brand marketing has been a critical way for companies to connect with their consumer and try to preserve their loyalty. But these direct communications mostly focus on existing customers or those familiar with the brand; shoppers must have already opted into email or SMS updates, or visited the brand’s site. In order to reach new customers, brands must explore shared locations like marketplaces or social media.

“Reaching shoppers on external platforms is critical because it’s your way to introduce them to your brand on their turf, rather than your turf,” said Kevin Dugan, VP of agency services at performance marketing agency DMi Partners. “As someone is browsing Facebook, Instagram, Amazon, they are actively engaged with the content and if you meet them with the correct messaging and tone, it’s a powerful way to bring your products into their world.”

Unlike other segments, retail has been given designated advertising spaces within these platforms – think the Instagram “shop now” function or Google Shopping – and this ensures fertile ground for marketing initiatives. But while these platforms aren’t new or unknown to brands, effective strategies for social media, Google and e-commerce marketplaces each require tailored approaches.

For one, competition on these platforms is tough and can come at a high price; smaller businesses that need the exposure may be the same ones that are unable to afford to market their product extensively. Moreover, the saturated space means that effective advertisements need to stand out and resonate with the right audience, in order to generate real benefit for the brand.

“The way that these platforms have evolved over the last couple of years, there’s a lot more levers to pull around targeting that didn’t exist before,” said Mike Farrell, senior director of integrated digital strategy at marketing platform Sidecar. “A thoughtful targeting strategy would allow retailers to take that limited budget that they might have and really focus it in on the highest value customers that they’re going after.”

Platforms like Sidecar are specifically focused on creating marketing for these external platforms due to their specific requirements and data-rich nature. These function as a double-edged sword: With the right support, a company can tailor its marketing to each audience and reap rewards; without the ability to leverage data and optimize strategy accordingly, brands are likely to find their messages lost amongst the competition.

Then there’s the diversity of campaigns needed within each platform. DMi Partners’ Dugan warns against brands just setting a few generic social ads live and expecting traffic to roll in. Instead, he argued the importance of identifying different consumer groups based on their experience-level with the brand.

“We are always advocating for subtle differences in messaging depending on the audience we’re reaching on these channels,” said Dugan. “We suggest at least having top of funnel social ads, for your behavioural and interest targeting; bottom of funnel ads, for your retargeting audiences; and winback ads, for your custom audience of past customers.”

From a content perspective, marketing should consider the platform it’s on. Social media sites are well-suited to discovery and brand storytelling, although Dugan highlights the opportunity of Facebook Shops for a more direct-conversion experience. Google Shopping and Amazon are the most purchase-driven; clear product imagery and information performs well for shoppers who are ready to buy.

Farrell recommends that brands use their marketing to spotlight their best performing styles but in colourways that perhaps aren’t as popular; this evokes familiarity and novelty simultaneously. As a result, brands might be able to reduce the common diminishing of sales that occurs once the preferred shades sell out and also optimize inventory, which is a challenging area for many companies right now.

Feature Image Credit: URUPONG – ADOBE STOCK

By Madeleine Streets

Sourced from FN

Read More
By
Load More