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According to scientists, mobile device habits stem from a healthy human need to socialise, which is rooted in evolution.

By MediaStreet Staff Writers

A new study of dysfunctional use of smart technology finds that the most addictive smartphone functions all share a common theme: they tap into the human desire to connect with other people. The findings, published in Frontiers in Psychology, suggest that smartphone addiction could be hyper-social, not anti-social.

“There is a lot of panic surrounding this topic,” says Professor Samuel Veissière, from the Department of Psychiatry at McGill University, Canada. “We’re trying to offer some good news and show that it is our desire for human interaction that is addictive – and there are fairly simple solutions to deal with this.”

We all know people who, seemingly incapable of living without the bright screen of their phone for more than a few minutes, are constantly texting and checking out what friends are up to on social media.

These are examples of what many consider to be the antisocial behaviour brought on by smartphone addiction, a phenomenon that has garnered media attention in the past few months and led investors and consumers to demand that tech giants address this problem.

But what if we were looking at things the wrong way? Could smartphone addiction be hyper-social, not anti-social?

Professor Veissière, a cognitive anthropologist who studies the evolution of cognition and culture, explains that the desire to watch and monitor others – but also to be seen and monitored by others – runs deep in our evolutionary past. Humans evolved to be a uniquely social species and require constant input from others to seek a guide for culturally appropriate behaviour. This is also a way for them to find meaning, goals, and a sense of identity.

Together with Moriah Stendel, also from McGill’s Department of Psychiatry, Professor Veissière reviewed current literature on dysfunctional use of smart technology through an evolutionary lens. The researchers found that the most addictive smartphone functions all shared a common theme: they tap into the human desire to connect with other people.

Healthy urges can become unhealthy addictions

While smartphones harness a normal and healthy need for sociality, Professor Veissière agrees that the pace and scale of hyper-connectivity pushes the brain’s reward system to run on overdrive, which can lead to unhealthy addictions.

“In post-industrial environments where foods are abundant and readily available, our cravings for fat and sugar sculpted by distant evolutionary pressures can easily go into insatiable overdrive and lead to obesity, diabetes, and heart disease. The pro-social needs and rewards of smartphone use as a means to connect can similarly be hijacked to produce a manic theatre of hyper-social monitoring,” the authors write in their paper.

Turning off push notifications and setting up appropriate times to check your phone can go a long way to regain control over smartphone addiction. Research suggests that workplace policies “that prohibit evening and weekend emails” are also important.

“Rather than start regulating the tech companies or the use of these devices, we need to start having a conversation about the appropriate way to use smartphones,” concludes Professor Veissière.

 

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Boots No7 has launched an interactive “digital education platform” for its skincare products after finding women were baffled by the array on offer.

Dubbed ‘Face Study’, the online hub displays a real human face (which was filed in 4K resolution) with no make-up and no re-touching, to help women understand the signs of skin ageing. Users can zoom and scroll across the face to learn about specific problem areas and what causes ageing, as well as suggestions of products which can help.

It was created for No7 by creative agency Studio of Art & Commerce, which was simply briefed to “to help target our customer at a deeper level than a TV ad could.”

Speaking to The Drum, Kristy McCready, global director of content and engagement at Walgreens Boots Alliance, said the brand initially considered creating a website it could populate with content but quickly ditched the idea in favour of something more interactive.

“There was something inherently more fascinating about the face. [Women] want to see how products look on a face like theirs and that led us to Face Study. It really allows you to get close to the effects of aging on the skin in a way that editorial content couldn’t.”

It took over 18 months of developing the idea for the Face Study to materialise and McCready said early testing with women in the 35 to 55 age bracket (its core demographic) has been encouraging. It also led to a tweak in the platform, with No7 adding a short questionnaire on users’ skin issues to make the advice more personal.

“The feedback was universally positive. They loved the realness of it and the fact there was no retouching or airbrushing and that they could genuinely see the effects of aging on the skin. It gave a level of authenticity they responded to and [gave] us real confidence in using this digital platform to help them understand ageing,” she explained.

“It’s a hugely exciting departure [from our usual digital activity]. We have a big retail footprint, with a number of advisors who are great at educating at the point of sale. But people’s [shopping habits] are changing and we need to respond to it. This is as close to an online experience of in-store advisors as we’ve ever got.”

To get people using the platform, No7 has hired Red Consultancy to devise a PR strategy predominantly focused on engaging with bloggers and influencers, while in-store staff will also use it as part of their consultation with customers.

Boots recently explained to The Drum how women are playing a bigger role in not only the development of its skincare products, but how they are brought to market and promoted.

Last year it launched its first own-brand skincare range in over two-decades to rave reviews after three years working with a group of women – originally found to simply participate in market research – to design the entire marketing strategy.

Studio of Art & Commerce also worked on that project. Its founder, Heide Cohu, , described this latest brief as “a huge task”.

“We did this by working directly with leading skincare scientists and bringing to life the incredible science of both how the skin ages and how No7 Age Defying products work,” she said of the process.

“It is an informative and simple, yet interactive and immersive digital platform, enabling women to tailor the journey according to their needs and find a personalised solution that’s right for them.”

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Sourced from THEDRUM

Consumers believe a product is more effective when images of the product and its desired outcome are placed closer together in advertisements, according to a study in the Journal of Consumer Research.

By MediaStreet Staff Writers

“Merely changing the spatial proximity between the image of a product and its desired effect in an advertisement influences judgment of product effectiveness. Consumers tend to judge the product to be more effective when the two images are closer versus farther apart,” write authors Boyoun Chae (University of British Columbia), Xiuping Li (National University of Singapore), and Rui (Juliet) Zhu (University of British Columbia).

Advertising done right: The “problem” (wrinkles) and the solution (Wrinkle cream effectiveness) in very close proximity.

Many advertisements promoting the effectiveness of a product show both a product image (anti-wrinkle cream) and an image of the promised results (a face without wrinkles). Objectively, the distance between the two images should not affect how consumers judge the product’s quality.

This advertisement is done so well, the text about the product’s effectiveness is actually touching the face of the model.

In a series of studies, consumers were asked to judge the effectiveness of a variety of products promising specific results (acne cream, pain reliever, nasal allergy spray, bug spray, fabric softener). Consumers tended to assume a product was more effective when its image was placed closer to that of its promised effect. The proximity of the images was more influential when consumers were less knowledgeable about a product category or when the results were expected sooner rather than later.

Here we see there is some distance between the product (a razor that gives a perfect shave) and the outcome (Mourinho’s perfectly shaven face).

Companies should understand the subtle effect that spatial proximity between images has on consumer judgment of product effectiveness. When companies want to promote the immediate effects of their products, images of the product and its desired effect should be put closer to each other in an advertisement.

“The spatial proximity between visual representations of cause and effect in an advertisement can influence consumer judgments of product effectiveness. The closer the distance between an image of a product (an acne treatment) and that of its potential effect (a smooth face), the more effective consumers will judge the product to be,” the authors conclude.

 

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It’s all about the reviews, so make sure yours are good.

By MediaStreet Staff Writers

More than three quarters of travellers use review sites such as Yelp and Trip Advisor to conduct research prior to booking services.

This is according to a survey conducted by The GO Group, an international ground transportation provider.

Travel GIF by Evan Hilton - Find & Share on GIPHY

The respondents were asked about site usage for accommodations, activities, events and ground transportation.

When asked about use of sites for hotels and other accommodations, 13% of respondents said they always check sites; 31% said they do so frequently, 34% said sometimes and 22% said never.

Fifteen percent said they always check sites for reviews about tours and activities; 25% and 34% said they do so frequently and sometimes, respectively. The results for checking on attractions and venues were similar were about the same.

Fewer people use review sites for ground transportation. Only 10% percent said always they did so; 23% said frequently and 40% replied sometimes.

The survey also asked how many people post on review sites. Just three percent said they always posted on the sites, nine percent do so frequently; 40% post sometimes and 26 % responded they have never posted on a review site.

“In addition to or even in lieu of obtaining information and referrals from close friends and family, more people are opting to use content generated by strangers as a guide for booking travel experiences, says John McCarthy, president, GO Group. “As reliance on online review sites continues to grow, it behooves all of us in the travel-related industries industry to regularly review and respond to posts, and monitor them for potential customer services issues.”

Angry Always Sunny GIF by It's Always Sunny in Philadelphia - Find & Share on GIPHY

The GO Group LLC is the nation’s largest airport transportation provider, offering shared rides, private vehicles, sedans, charters and tours, serving some 90 airports in North America, Mexico, the Caribbean and Europe and transporting more than 13 million passengers per year.

This study shows just how much babysitting and care you need to put into your online reviews. Like you don’t already have enough to do!

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Nearly 90% of retail marketers will increase marketing spend this year.

By MediaStreet Staff Writers

RetailMeNot has released result of a study showing how retail marketers will expand their content, use their marketing spend and what they are planning in 2018 to better engage and convert consumers.

This year, 9 in 10 retailers will increase marketing spend, and marketers will spread their increased budget almost evenly among marketing channels such as social, mobile, brand and display. This move reflects the need to ensure that every customer is receiving information in the channel of their choice. Interestingly, 93% of mid-sized retailers (between US$500 million and US$1 billion in annual revenue) are increasing their budget compared to 86% of large retailers (more than $1 billion in annual revenue) indicating an increase.

“Retail marketers are no longer thinking in channel silos. They are approaching commerce holistically with an understanding that consumers are channel-agnostic,” said Marissa Tarleton, CMO, RetailMeNot. “Delivering an experience that meets the consumer in the moment across the shopping journey will be the pathway to success for brands.”

Tackling New Trends and Challenges

While trends like virtual reality are still an exciting frontier, most retail marketers have their sights set on more realistic forward-looking trends. More than half of retail marketers surveyed believe improving mobile web checkout capabilities (52%) and offering exclusive promotions for mobile app users (51%) will positively affect sales growth in 2018. Additionally, voice-assisted shopping is an area that 39% of retail marketers plan to implement, with many retailers hoping to capitalise on increased use of smart home systems and smart speakers.

About 50% of retailers indicated they will use multi-touch attribution in order to better monitor the quality of traffic from their advertising investments. Further, retailers will become more bullish on advertising fraud as they look to ensure that their marketing is reaching the highest quality audience. More than 6 in 10 retail marketers (63%) will increase their direct media buying in 2018 in order to better monitor the quality of their traffic from advertising investments.

Holistic Approach to Increasing Sales

Retail marketers are wisely embracing mobile as a conduit for sales both on the phone and in physical retail stores. Based on our survey, retail marketers believe mobile is the key priority for positively affecting sales growth, and 72% will use mobile marketing to drive in-store sales. Further, 82% will rely on mobile marketing to drive in-app sales.

As marketers look to increase revenue in the coming year, their team structures and channel approaches will evolve to become more cross-functional. In fact, 50% of retail marketers say that their mobile marketing team falls under digital marketing within their organisation, up from 41% in 2016.

Finally, promotions continue to be top-of-mind for driving sales. Most retailers (76%) plan to increase the amount of promotions they are offering in 2018, and 86% will partner with websites and apps that focus on deals, cash back and loyalty programs.

“The convergence between physical and digital shopping will blend even further this year,” said Tarleton. “As retail shifts continue, delivering seamless shopping experiences—be it in-store or online—are critical to success.”

RetailMeNot is a savings destination connecting consumers with retailers, restaurants and brands, both online and in-store. The company enables consumers across the globe to find hundreds of thousands of offers to save money while they shop or dine out.

 

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Abbie Oguntade, the vice-president of UK and Northern Europe for dating giant Match.com, has said brands already “respectful” in the way they handle consumer data shouldn’t be fazed by the impending General Data Protection Regulation (GDPR) laws.

Recent studies have suggested that as many as 60% of European businesses aren’t prepared for the legislation, which comes into force on 25 May. And where brands like Lloyds have overhauled their entire digital marketing strategies, Oguntade believes that data-driven businesses like Match won’t face much of an undertaking.

Though agreeing that there are likely to be “teething problems” as marketers grapple with how to incentivise consumers to share data without compromising user experiences, Oguntade said: “Companies have always had an obligation to protect consumers and to respect the use of their data,” adding that it was then only right that any changes required as a result of GDPR were implemented.

“If you’re a company that is respectful of that then it shouldn’t be too difficult to get around it,” continued Oguntade.

But there is evidence to the contrary. The hack of distinct affair-enabling app Ashley Maddison cost the company $11m in fines after the data of up to 37 million users was leaked.

In some cases, dating services (much like social networks) know more about consumers and their behaviour than users do themselves. These platforms have access to personal and potentially sensitive data, voluntarily offered up by users.

A recent investigation by The Guardian into how much data Match’s sister company Tinder holds on subscribers, illuminated the lack of user awareness around how this information is stored and used. The journalist who requested her dataset from the company as part of the report was sent back an 800-page opus containing everything from her Facebook likes and every single ‘match’ she’d scored on the service. A data scientist described the contents as “horrifying but not surprising.”

But the assurance of security is the lifeblood of dating and personals sites.

So, come May it’s likely that a spotlight will be shone on Match and its competitors to see exactly how they are handling GDPR, and responding to any related data requests.

Oguntade iterated that tenets of the directive like data protection and consent are already a highly important part of Match’s business. While she acknowledged that the dating giant is “hugely aware” of the implications of the EU rules, she was clear that this doesn’t mean it hasn’t committed significant resource to ensure it’s on the right side of the law come May.

“We have a hefty and experienced team, that have been working hard on it to make sure our policies and programmes will be compliant with the new standards,” she noted.

“While it’s something we’re ensuring we’re absolutely on point with, I have to be honest and say it’s not a huge undertaking because we have always taken the privacy stuff seriously and I genuinely mean that.

Match, part of the same group as OK Cupid and Plenty of Fish among other dating brands, is having its GDPR efforts spearheaded by its global privacy director Idriss Kechida, and has also enlisted the business leaders of each region to get involved in strategy meetings and to help implement plans.

This GDPR team includes a dedicated data privacy lawyer who works across Match’s global markets – including those outwith the EU who will also be affected by the directive.

In addition to this, Match has conducted interviews with any departments which “touch data” to ensure that there’s full awareness on the EU’s regulations and what they entail.

In Oguntade’s words, the company will be “ready to roll” by the time GDPR is implemented in the spring.

However, it’s clear that while it is prepared, the brand isn’t getting complacent in the face of fines for non-compliance. As per GDPR guidelines these could clock in at $20m (£18m) a pop or 4% of annual turnover; which for Match Group as a whole would be a $44m slice of the $1.1bn yearly revenues it recorded in 2016.

Feature Image: Recent studies have suggested that as many as 60% of European businesses are underprepared for GDPR

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Sourced from THEDRUM

Social media preferences differ by generation, but most users spend their time consuming – not creating – content on social media apps.

More than half of millennials (53%) say they check Snapchat daily, which is three times more than Generation Xers (18%) and eight times more than baby boomers (7%), according to new data from The Manifest.

Baby boomers prefer Facebook over Snapchat, and they check Facebook more than millennials. More than 9 out of 10 of baby boomers (93%) open the Facebook app at least once a day, compared to 85% of millennials.

The findings indicate that preferences for certain social media apps differ by age group. However, Facebook’s overall dominance – with nearly 90% of all social media app users saying they check it at least once a day – demonstrates how Facebook made its platform appealing to a variety of users.

“Facebook invested considerable resources over the last 10 plus years in making an experience where everyone can find value in the platform,” said Josh Krakauer, founder and CEO of Sculpt, a social media marketing agency.

In contrast, Snapchat’s emphasis on short-lived content and the camera as a communication tool attracts younger users, and millennials in particular, who want a more personalised and unfiltered social media experience.

Snapchat appeals to younger generations who are used to getting the specific information they want, when they want it. Older social media app users may be more comfortable consuming content television-style, where what you see and when you see it is partially decided for you.

“As Facebook has catered to everyone in the world, Snapchat has doubled down as being a place that still feels raw, unfiltered and personal,” Krakauer said.

What Are Smartphone Users Doing on Social Media Apps?

While users spend a lot of time on social media apps, they don’t often publish content. The largest percentage of respondents (36%) say they most commonly use the “like” or “favourite” features on social media apps.

This finding correlates to the “90-9-1” rule of internet content, say experts. “[The rule] says that 90% of the time we just consume content, 9% of the time we interact with content, and only 1% of the time we actually share something,” said Sheana Ahlqvist, lead UX researcher at PhD Insights, a user research agency.

Simply liking or favouriting content on social media is a relatively seamless behaviour, requiring little motivation. The easier an online action is, the more likely a user is to complete it.

“The liking and favouriting is like saying ‘bless you,'” said Alex Levin, co-founder of L+R, a Brooklyn-based creative agency. “You can do it in an action that isn’t offensive.”

In addition to exploring app user behaviour, the survey helps businesses interested in building an app learn from the success of social media apps.

 

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German based hotel price comparison site Trivago has a billion reasons for celebration after posting a healthy 37% rise in revenues to €1.04bn, equivalent to £920m.

The lodging portal has gone from strength to strength on the back of investment in technology and advertising, helping it to pair back losses from €51.4m last year to just €13m this year. When factors such as tax depreciation, amortization and earning before interest were taken into account the firm posted a profit of €6.7m – significantly below the €28.2m it took home in 2016.

Chief executive Rolf Schroemgens boasted: “At the end, it’s all about having the best product.

“The majority of our efforts were in setting the infrastructure for the product up in a way that we can cope with the requirements of the future.”

Trivago’s hunger for growth has seen it snap up machine learning startup Tripl and swamp London Underground with endless pictures of the ‘Trivago girl’ who followed commuters’ every move in a widely mocked campaign.

Feature Image: Trivago hits billion-euro revenue milestone on back of tech and advertising push

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Sourced from THEDRUM

If you have a sales event coming up, like the end-of-season sales, then here are the tips you need to know.

By MediaStreet Staff Writers

The actual benefits of designing commercial strategies around events like America’s Black Friday or China’s Singles Day improve market platforms and strengthen the domestic economic market because it’s a great opportunity to encourage consumption and sales.

On Black Friday, for example, thousands of companies from different industries tag along with the commercial event and offer large discounts on their goods and services. However, competition is rife. An offer can lose its meaning when another company offers a better one, and what’s more, businesses must not only participate in Black Friday, but really know how to stand out and attract consumers.

So how do you as a marketer get your business to stand out?

Here are some tips from Adext. They deploy and optimise online advertising campaigns on Google, Facebook, Instagram and thousands of websites to increase the sales of SMEs that have limited resources for the activities.

1) Plan a strategy: It’s not enough to offer irresistible discounts on events like Black Friday… You need a promotion strategy with a clear action plan and execution dates. You must be clear on what discounts and incentives you’ll promote, how you’re going to put them across, the digital platforms you’ll use, who you’ll target, when and why. The what, how, where, when and why questions are key to developing any action plan. Come up with answers to them while always keeping the goal you want to achieve in mind. In this case, it’s sales.

2) Research your competition and make sure to offer something really attractive: You could offer a 10% discount, but if your main competitor offers 25%… You can imagine the outcome. If you want to take the lead, look at what they’re doing and ask yourself how you can beat their discount and/or add more value (without affecting your profit margins). You could give your prospects something of value like a gift for their loyalty, or an extra incentive for them to buy more. Also, don’t forget to let your imagination roam and build your offer or promotion around a creative concept.

3) Build Anticipation: Teaser campaigns are wonderful for building your target audience’s curiosity. Don’t reveal your discounts, offers or incentives too soon… Let your prospects discover what they are as anticipation builds. They should be interested and intrigued to find out what you’ll offer them on your sales event day. There are several examples of clever, catchy strategies where they invite their prospects to go to Snapchat to discover what the 10 star products reduced to €10 are.

4) Send your prospects emails: You can send a few emails before the big sales day (to build anticipation), and other reminders before the day arrives.

Here are three tips to make your email marketing campaign a success:

  • Make sure to add an attention-grabbing title or subject line to your email. An email subject line you see all the time, like “Check out our discounts!” will go unnoticed. But if you can entice the reader with something like “I don’t want to freak you out, but you’ll regret it if you don’t take advantage of this” will definitely pique their curiosity and make your open rates go up.
  • Once they open your email, there must be something of interest for them to look at and read… The body of the email must be pleasant to look at, and easy to read and scan. Use short paragraphs, bold letters, headlines, subtitles, vignettes, images, and of course: good copywriting.
  • Add a CTA (Call-To-Action), where you specify what you want the reader to do once they’ve read your email. For example, you might write: “Our discounted products will be available in store until we’re out of stock. We’ll be ready to serve you when you arrive” or “Buy your Christmas gifts NOW and make sure you don’t get burned in January”. This action-oriented copy should stand out on the page. And if you have an online store, add a link to it.

5) Take advantage of the power of social networks: There is no doubt that you need to be where consumers spend most of their time. Where’s that? In this digital world, it’s on social media. Join the conversation and interact with your audience. Include the most relevant hashtags (e.g. #Black Friday or #SinglesDay or #Summersales) on your posts, so that prospects looking for discounts and deals can easily find you.

6) Let digital advertising bring you the clients you need: Digital advertising no longer has to be complicated. And it can give you the results you’re hoping for. Adext is the first Artificial Intelligence platform in the digital advertising space that can automate the entire process of creating, managing and optimising your ad campaigns on Google, Facebook and Instagram.

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The new study highlights that the huge economic impact is just “tip of the iceberg” with independent creators.

By MediaStreet Staff Writers

So here it is, another study from the USA about the power of the new economy. While it doesn’t feature what Europeans are doing, we can use the information to see just how fast the new creative economy is moving. Put it this way: that horse has bolted.

The new report released by the Re:Create Coalition finds that 14.8 million independent, American creators earned a baseline of almost $6 billion from posting their music, videos, art, crafts and other works online in 2016. The research is only a snapshot of the entire New Creative Economy, analysing just some of the biggest online platforms: Amazon Publishing, eBay, Etsy, Instagram, Shapeways, Tumblr, Twitch, WordPress and YouTube.

Despite the study being conducted in the USA, YouTube’s top earner is British. Daniel Middleton (DanTDM) brought in $16.5 million in 2017 alone. 26-year-old Dan, otherwise known as TheDiamondMinecart, posts daily reviews and gameplay videos plus some other silliness that kids love.

“Before the internet, a creator was forced to rely on traditional gatekeepers like movie studios and the recording industry to be successful. Today, anyone with a creative idea and a wifi signal can be successful and make money on the internet, reaching millions of people around the globe almost instantly,” said Re:Create Executive Director Joshua Lamel. “This analysis is just the tip of the iceberg when it comes to understanding the full economic impact of the New Creative Economy. However, its findings demonstrate that millions of Americans rely on the balanced copyright policies that support internet platforms like YouTube, Instagram and Etsy in order to earn billions of dollars from their creative work.”

Selena Gomez is the number one person on Instagram, with close to 70 million followers, more than any other celebrity.

Said study author Dr. Robert Shapiro, “The development of this multi-million user network and multi-billion dollar ecosystem for independent new creators reflects the power of the internet. Even with these highly conservative estimates, this study demonstrates the economic power of the new creative economy and its enormous potential for continued growth.”

For each platform, only a single component of how users can earn income was studied, due to limited public data and insufficient information. Independent creators earn billions of dollars each year online through website ads, sponsorship/influencer compensation, social media traffic, direct sales and other methods, but this study analysed only one revenue-sharing model per platform.

For the full report is here.

 

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