Tag

Meta

Browsing

By Yaёl Bizouati-Kennedy

The Justice Department’s Civil Rights Division announced it has entered into a settlement agreement resolving allegations that Meta Platforms, formerly known as Facebook, engaged in discriminatory advertising in violation of the Fair Housing Act. This is the department’s first case challenging discrimination under the FHA, and Meta has agreed to change its ad delivery system, the Justice Department said in a press release.

Among other things, the complaint filed on June 21 alleges that Meta uses algorithms in determining which Facebook users receive housing ads, and that those algorithms rely in part on characteristics protected under the FHA, including race, colour, religion, sex, disability, familial status and national origin. This is the department’s first case challenging algorithmic bias under the Fair Housing Act.

“When a company develops and deploys technology that deprives users of housing opportunities based in whole or in part on protected characteristics, it has violated the Fair Housing Act, just as when companies engage in discriminatory advertising using more traditional advertising methods,” U.S. Attorney Damian Williams said in the release. “Because of this ground-breaking lawsuit, Meta will – for the first time – change its ad delivery system to address algorithmic discrimination. But if Meta fails to demonstrate that it has sufficiently changed its delivery system to guard against algorithmic bias, this Office will proceed with the litigation.”

This settlement marks the first time that Meta will be subject to court oversight for its ad targeting and delivery system, the Department said.

Under the settlement, Meta has until Dec. 31 to stop using an advertising tool for housing ads (known as the “Special Ad Audience” tool) that, according to the department’s complaint, relies on a discriminatory algorithm. Meta also will develop a new system to address racial and other disparities caused by its use of personalization algorithms in its ad delivery system for housing ads. That system will be subject to Department of Justice approval and court oversight.

Meta must also pay the United States a civil penalty of $115,054, the maximum penalty available under the Fair Housing Act.

Attorney General Kristen Clarke of the Justice Department’s Civil Rights Division called the settlement “historic.”

“The Justice Department is committed to holding Meta and other technology companies accountable when they abuse algorithms in ways that unlawfully harm marginalized communities,” she said.

In a statement to The Wall Street Journal, Meta said that it also plans to change its ads related to employment and credit in addition to housing.

“Discrimination in housing, employment and credit is a deep-rooted problem with a long history in the U.S., and we are committed to broadening opportunities for marginalized communities in these spaces and others,” Meta said in a statement posted on its website.

Feature Image Credit: Fritz Jorgensen / Getty Images 

By Yaёl Bizouati-Kennedy

Yaël Bizouati-Kennedy is a full-time financial journalist and has written for several publications, including Dow Jones, The Financial Times Group, Bloomberg and Business Insider. She also worked as a vice president/senior content writer for major NYC-based financial companies, including New York Life and MSCI. Yaël is now freelancing and most recently, she co-authored  the book “Blockchain for Medical Research: Accelerating Trust in Healthcare,” with Dr. Sean Manion. (CRC Press, April 2020) She holds two master’s degrees, including one in Journalism from New York University and one in Russian Studies from Université Toulouse-Jean Jaurès, France.

Sourced from GoBankingRates

By

New tools make it easier to manage ads and messaging as well as generate leads.

To commemorate National Small Business Week, Meta has announced a number of new tools to help businesses manage conversations and ads as well as generate leads.

According to a new press release from the company, businesses have had a lot of success getting discovered by new customers and having conversations using Facebook and Instagram ads that open to a WhatsApp chat. In order to make it easier to create these kinds of ads, Meta will soon make it possible to create full ads directly from the WhatsApp Business app.

As businesses using the company’s Inbox are already managing customer messages across Facebook Messenger and Instagram Direct all in one place. Now though, Meta plans to bring WhatsApp to Inbox as well so that multiple people at an organization can manage messages in Inbox from the same WhatsApp number on multiple devices to help save time and boost productivity.

Meta is also testing a new capability in Meta Business Suite that will allow businesses to send promotional message campaigns using Messenger to customers who opt in.

Improved lead generation and customer acquisition

By using lead generation tools, SMBs can grow their customer base by finding new customers and initiating relationships with them which is why Meta is expanding end-to-end management of lead generation on its platform with several new features.

First off, the free product Quote request on Instagram will allow businesses to put a “Get Quote” button on their Instagram profile as well as use “Get Quote” stickers in Stories. With either option, businesses can set up custom questionnaires for customers to fill out before starting a conversation about a quote.

Businesses will also soon be able to pursue promising leads using lead filtering in Lead Ads Instant Forms. Customer responses to a multiple-choice question can then be used to filter leads that may not be a good fit for an organization.

Meta is also in the process of testing a more flexible and personalized Instant Form that allows businesses to add visuals and content in the form so that they can share more visual information about their company and nurture the interest of potential customers.

Finally, Meta Business Suite users can now download lead information directly to their own CRM to follow up with potential customers more quickly.

Feature Image Credit: Meta

By

After getting his start at ITProPortal while living in South Korea, Anthony now writes about cybersecurity, web hosting, cloud services, VPNs and software for TechRadar Pro. In addition to writing the news, he also edits and uploads reviews and features and tests numerous VPNs from his home in Houston, Texas. Recently, Anthony has taken a closer look at standing desks, office chairs and all sorts of other work from home essentials. When not working, you can find him tinkering with PCs and game consoles, managing cables and upgrading his smart home. 

Sourced from techradar.pro