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By Poppy Mortiboys-Harrison

PPC is the advertising hack that makes sure your ads are in the right place at the right time. Learn how it works, and how to implement it, with our dedicated guide

PPC (Pay Per Click) is a type of online advertising that requires advertisers to pay each time a user clicks on one of their online ads.

The most common type of PPC advertising is the paid search ad. These ads appear when people use a search engine like Google to perform commercial searches, meaning that they’re specifically looking for something to buy.

The following goes into more detail about what PPC actually is, how it works, and the steps you can take to get your own PPC campaign up and running today.


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What is PPC?


PPC (Pay Per Click) advertising means that each time a customer clicks on the PPC advert, the advertiser pays a fee to the search engine displaying it.

A good advert will generate a lot of interest, encouraging customers to click-through and hopefully make a purchase. The business running the advert will then be charged for this ‘click through’ process.

Sometimes referred to as Cost Per Click (CPC), PPC comes in a variety of forms – the most common of which is the paid search ad. Paid search advertising presents customers with adverts that the search engine operator deems most relevant to their search.

For example, someone searching for ‘beachwear’ will see adverts for bikinis and flip flops – rather than bobble hats and ski goggles – because the search engine has already filtered out the content that’s irrelevant to their search.


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But it’s not just a case of “throw money at it, and the ad will appear” – oh no. Search engines are nifty, and will place adverts into what’s known as the ‘Ad Auction’.

This rather exciting-sounding process is used by Google and other search engine operators to determine the relevance of ads, and automatically assesses an advert’s applicability in relation to the customer’s original search.

If, after the Ad Auction, an advert is deemed ‘relevant’ by the search engine, then it will appear in the SERP (Search Engine Results Page).

How does the Ad Auction work?

You may or may not be surprised to hear that there is some bidding involved. Not in the ‘flog-it’ sense complete with block, gavel and auctioneer, but digitally.

Advertisers will bid on keywords that they want to prompt the display of their advert. Keywords shouldn’t be confused with search queries: the keyword links to the advertised product, whereas the search query is what the customer puts into Google.

For example, if a customer types the search query ‘pizza near me’ into Google, the keyword here is pizza. Therefore, Google will show ads for local pizza shops (as the query was ‘near me’, showing local intent).

The auction is automated and runs off a set of predetermined metrics, taking into account your budget, target market, and the keywords you’ve decided to bid on. Those keywords should be relevant to your product, and be search-engine friendly – if you’re looking for some helpful tools to carry out your keyword research, take a look at this list.

The bidder’s position, known as the Ad Rank, is determined by combining the PPC bid and the quality score of the advert itself. Low quality ads are not looked at favourably, so the winner isn’t necessarily the highest bidder.

Now, if your advert has won the bid – and is judged to be a suitable fit with the search intent of the customer – your PPC advert will appear at the top of the search page. If the customer clicks on your ad, you will then pay a fee determined by how much you bid on that keyword.


What is Google AdWords PPC?

The most popular form of PPC advertising, Google Ads (formerly known as Google AdWords) is a platform that allows businesses to create ads which appear and rank on Google.

Google Ads operates on a Pay-Per-Click model. Every time a search term is entered into Google, Google then dips into its bank of ads relevant to that search, and selects some to appear in the ad space on its search results page.

This selection process is based on:

  • The relevance of the advertiser’s chosen keywords
  • The quality of the ad itself
  • The size of the keyword bid

These factors combine to form what’s known as the advert’s Ad Rank (calculated by multiplying the PPC bid and the ad’s quality score).

The Ad Rank is designed to keep advertisers within their budget, as the system itself operates on a Pay Per Click basis. This allows the winning ad to reach the right customer at a cost that fits their budget.

But, how much will it cost?

That’s entirely dependent on how much you want to spend. In Google’s own words, “you’ll never pay more than the monthly cap you set”.

Google allows you to set a monthly budget cap, and there’s no minimum spend! Google will give you advice based on how much other businesses similar to yours spend on their PPC ads, and what the estimated results from that figure might be.

It takes around a month to start seeing results from a Google Ad, so there’s no need to panic. If you do feel that you’re really not getting the desired ROI, then you can readjust your budget at any time, with no strings attached.

What you choose to spend will depend on the value of the keywords themselves, as well as your own budget. But we can offer you the wise words of James Munro, PPC advertising expert at digital marketing agency, MVF: “A bid should always be what a click is worth to you.”


How to do PPC

PPC can be implemented in lots of ways, but the simplest, most popular method is to use Google Ads. It’s free to use, and relatively simple to get yourself started.

The steps it’ll take you through are detailed below, so you know what you’re getting yourself into before you get stuck in.

Step 1
Google Ads will ask you to set your goal

You can set your Google Ad account to have a certain focus, and Google will then help you achieve your targets. Your goal will have one of three focuses:

  1. Calls – get customers on the phone to book appointments or close a deal.
  2. Store visits – if you business relies on foot traffic.
  3. Website action – if you want people to use your online shop, join your mailing list, or fill out a form.

Step 2
Decide where to advertise

Global or local. You decide where you’d like to show your ads, and Google will put them in front of the right people at the right time.

Step 3
Your ad’s reach

Finding the right audience is key to your ad’s performance. With Google Ads, you can choose the location of your ad’s appearance, from encompassing a certain radius of your shop to covering entire counties or countries.

Other variable metrics include:

Demographic (based on gender, age etc)
Device (mobile, tablet, PC)
Time (am/pm – working hours or weekends)
Location (local or global)
Audience (based on interest)

Step 4
Create your message

Use some compelling copy to get customers excited about your business, or create exciting banner ads by adding images. Pop to our helpful guide on display advertising for more banner ad information.

Step 5
Set your budget cap

With no minimum spend and no commitment, the Google Ads budget cap allows you to spend within your means on advertising. You’ll never pay more than the monthly cap you set, while Google will also show you the estimated results for your budget, helping you make an informed decision.

Step 6
Go live

Google will display your ads when your product or service is relevant to a search. Your ads can appear on Google Search, Google Maps, and a network of partner sites. You’ll pay for results when people click on your ad, call your business via Google, go to your landing page via the ad, or get directions to your shop.

Step 7
Keep track of your progress

Google Ads will help you audit your performance by providing reports, insights, and ongoing tips on how to make your ads even more successful.


Choosing your keywords

Keywords allow you to target your advertising based on what people are searching for. You can judge the intent of the customer based on their search query – for example, someone searching ‘where is my nearest coffee shop’ probably wants a cup of coffee immediately.

If you’re keen to do some of your own keyword research, then here are some helpful sites and plugins that’ll make optimising your keywords a breeze:

Google Ads also has an inbuilt keyword planner to help you figure out the value of each word you want to bid on. This helps inform your bid budget, and shows the value of each individual keyword.


In a nutshell

PPC is a process that sees users bid on keywords and pay for each click on their advertisements. Favoured over traditional advertising methods due to its measurability, accountability and flexibility, PPC is perfect for a small business looking to create a targeted ad campaign on a budget.

Giving you the freedom to choose how much you’re willing to spend at any one time, PPC is adjustable to any budget or requirements, providing useful metrics for you to constantly streamline your approach.

If PPC sounds like something your business could benefit from, but you don’t have the manpower to run such a campaign, there are marketing specialists who can help. To be put in touch with a marketing specialist who’s just right for your business, pop to the top of the page, fill in the online form, and we’ll help you find the answers to all your PPC needs.

By Poppy Mortiboys-Harrison

Sourced from startups

By 

Here’s a checklist to make sure you’re as organized as possible to start this year off on the right foot.

As PPC marketers, everything we do revolves around structure and organization. Sure, there’s a huge amount of unstructured work as the result of performance trends and our analyses but, at the heart of our accounts, structure undeniably plays a huge role.

However, over time, that structure – both in terms of account structure and the structure of optimizations – can become cluttered with account growth over time and with changes in strategy. Plus, with paid search efforts being nearly real-time, when a marketer becomes busy (read: holiday season), it’s not difficult to start to begin to start living in the paid-search-moment as opposed to a more structured routine – but that’s not for the best.

As we kick off 2019, it’s a great time to revisit processes, workflows and structure to identify ways to become more organized, which allows for greater efficiency, less stress, and better performance. Organization is a win – win – win situation.

There are a ton of ways to approach this as organization flows through the veins of what we do so let’s talk through the various ways that we can apply these improvements to our work. Check through this list and make sure you’re as organized as possible to start this year off on the right foot.

Increasing time efficiency through organization

I’ve never met a PPC pro that wasn’t seeking out ways to increase time efficiency. There’s always plenty of work to do and the goal is to accomplish as much of it as possible while still leaving some time on the table for those inevitable things that sneak up on us.

Let’s be real; it’s not uncommon that unexpected tasks and projects pop up – either from a client’s last-minute decision to run a promo and their need for ads, due to performance shifts, or the need to quickly launch something new. The hope is always that we’ll be in the loop well in advance, but the reality is that we aren’t always. Becoming more efficient means that these situations are less stressful as they arise because it becomes easier to accommodate them without interfering with routine optimizations.

There are a few different ways to go about increasing efficiency and the most successful people will tackle them all.

  1. Determine what you need to do manually versus what you can automate. Our world is becoming increasingly automate-able and while that may seem scary to some, it’s an opportunity. The things that can be automated are the decisions that are purely based upon logic. There are still so many other things, though, that require strategy and creativity. Preserve your time for the latter by automating the things that you can.
  2. Create repeatable processes. Instead of re-inventing the wheel over and over, look for ways to find efficiencies in the tasks that you do over and over – especially if they can’t be automated. I’m a big fan of creating tools in Excel to make routine reviews and optimizations quicker and easier. Creating dashboards for repeatable analyses can be a big help, too. The more familiar and distilled that a process becomes, the quicker it is.
  3. Revisit the 80/20 rule. There’s a pretty good chance that the majority of your impact is achieved by a small portion of the tasks that you’re executing. Taking the time to monitor the impacts of your efforts and systematically clearing your schedule of the activities that don’t make an impact is a great way to shed some dead weight from your schedule.
  4. Review your week in advance. Either at the beginning of the week or the end of the week for the following week, outline your big priorities, look at your meeting schedule and deliverables and get a feel for how to best allocate your time to make it all happen without putting yourself in a bind.
  5. Figure out how you operate best and prioritize accordingly. I like to tackle a few quick and easy tasks just to cross things off the list to start my day, while there are others that prefer to start with the biggest project on their list to get it out of the way. I focus best on bigger projects later in the day. That’s just me, but everybody has their preferred rhythm. Figure out what yours is and learn how to organize your tasks so that you can be most effective without spinning your wheels.
  6. If possible, find ways to delegate. This isn’t possible for everyone but if you work on a team with a tiered structure, finding ways to delegate tasks is a great way to free up time while also getting other eyes on the account. Win-win!
  7. Know when to say yes and when (and how) to say no. This may be the most difficult of tactic in this list. Saying no is always tough, but it’s critical. As mentioned above, you will find which tasks are impactful and which aren’t. Selectively saying no to those that aren’t impactful is key to keeping your time available for impactful tasks.

Be more deliberate with your time

Now that you’ve taken steps to be more efficient with your time, it frees up your availability, but the key is not to accidentally squander it. It’s so easy to nickel and dime your own time. Here are a few ways that you can take control of your time to ensure that you’re reaping the benefits of your heightened organization and to increase your overall effectiveness as a marketer.

    1. Dedicate time for projects and tasks. If you have high priority tasks or projects that require more focus or time than others, block the time on your calendar. It’s okay to be protective of your time; in fact, it is wise. At the end of the day, you’re accountable for achieving the tasks that you’ve committed to and that becomes much easier if you take a proactive approach to dedicate time.
    2. Dedicate time for learning. In this everchanging digital world, things are evolving all the time. It’s easy to fall behind if you keep your head down. Blocking out time on your calendar to dedicate toward reading blogs, watching webinar recordings, or even participating in forums and chats can be valuable. This is one of the easiest things to start to shirk when time is limited, but it’s incredibly important to be diligent and you’ll be better for it.
    3. (Occasionally) shut down your inbox. Sure, it’s not realistic to keep your inbox shut down for long periods at a time but if you find yourself easily distracted by email notifications, it can be helpful to shut down your email for 30-60 minutes while you work through projects requiring a lot of concentration. I can almost promise no one will notice if you don’t return an email within 60 minutes.
    4. Schedule your meetings in a way that improves your productivity. Different people have different preferences for their meeting schedule. Some like them back-to-back and some don’t. For example, I hate having only a 30-minute free window on my calendar because it’s hard for me to get into focus within 30 minutes before then coming back up for another meeting. The only thing worse than having a 30-minute window is having a day that is littered with 30-minute meetings and only 30 minutes between each. For that reason, I much prefer to schedule my meetings back to back so that I have 2-3 hours of meetings and then a big block of time to focus. That way, no matter what projects or tasks that I’m working through, I know that I have a block of time that will accommodate it. Different strokes for different folks; if you hate having meetings back to back because you like to structure meeting prep differently, that’s what works for you. Proactively schedule meetings in a way that will help you to be as effective as possible.
    5. Hold more productive meetings. Ineffective meetings lead to follow-up meetings. Don’t be that person. Make an agenda for your meetings in advance; determine exactly what you need to convey and what you need to get from the meeting. Even if you aren’t the one hosting the meeting, knowing what you need to gain from it ensures that you have your directives at the end. Taking notes and confirming takeaways is also a good practice to ensure that everyone can divide and conquer.

Put it in writing to de-stress and stay on track

Mental taxation is a real thing, the more things that you force yourself to retain purely on memory, the quicker that you’ll burn through your sanity. It’s science (it’s not really science).

Sometimes just the act of writing everything down that you’ve been mentally tracking can be a huge stress relief, for a few reasons: typically, the list looks much shorter on paper than it seems and because it relieves you of having to try to remember it all. A to-do list is a great first step for stress-relief and organization, but I would suggest taking it even a few steps further for optimal organization and time management.

  • Set up goals and benchmarks. It’s much easier to improve performance if you know what you’re working toward and how you’re tracking to that goal. Setting up goals and benchmarks helps to hold you accountable.
  • Set up a master performance overview document. This could manifest in many different ways. I have one document that I use to track all of my clients’ performance. I rate each client with green, yellow and red highlighter based upon where they are against their goals and/or where they stand in the midst of current ongoing initiatives (launches, strategy changes, reporting, new landing pages, etc.) and whether there are any obstacles. I update the sheet a few times throughout the week and it serves as my one-stop-shop for client health at a glance. You can be as high-level or granular as you like, but the point is to have one point of reference for the status of all of the initiatives that you are working on.
  • Build a calendar out for all of your routine activities and upcoming projects. With PPC, everything has to be a bit flexible. This calendar serves to ensure that all of the optimizations are accounted for and spaced out across the month to ensure that you aren’t making too many changes at once without being able to monitor the impact of those changes. It also allows you to map out any big launches or initiatives alongside both your optimization calendar and your broader calendar of activities. Now, am I suggesting that the calendar should be written in stone? No, of course not. With PPC, optimizations are flexible based upon what the account needs at any given time based upon results, but there are routine tasks that should be executed routinely so those can be scheduled and everything else can be tentatively planned with the option to shift as needed.
  • Leverage a project management system. There are a ton of pros of implementing a project management system. One of the many is that it allows you to combine your calendar with your to-do list, so instead of having just one list of items to check off, you can easily prioritize what needs to be done today versus later in the week. You can add upcoming deadlines as they arise. You can take the calendar you created and apply it across your paid search project(s). Possibly even better, you can maintain all of your notes in one place. If you’re working off of a recurring task, you can carry over your notes from each prior completion. It also makes it easy to bring in additional team members, since they now have access to all of the historical information. There are quite a few free project management systems – so whether you’re implementing it for a team or just yourself, price doesn’t have to be an issue.

Revisit account and campaign structure

Okay, I realize that this topic is a big ask. Don’t take the fact that I’ve nestled it into a larger post as a casual recommendation. This is one of the tips that will take a little bit longer to work through because there’s quite a bit to unpack here. There are a lot of different ways that you could review your campaign and account structure. I start here:

    1. Review ad group structure to ensure that all ad groups are still structured into small, tightly themed groups. As an account grows over time, it’s easy for ad groups to become a bit hairy and where they may have once been tightly themed they could now be more loosely defined. Tightening these up can have a big impact on ad relevance.
    2. Review query mapping to ensure that queries are mapping to the appropriate search terms and add negatives as needed to channel queries to the most appropriate keywords as needed. More on the importance of query mapping and how to review it, here.
    3. Review targeting layers, cross-campaign efforts and multi-channel funnels to ensure that the full eco-system plays well together and to ensure that all roads point to conversion.
    4. Review performance outliers to determine if any restructures are so that could benefit performance. For instance, sometimes restructuring to separate geography has its merits if the geography is performing much better than others and warrants more budget, or if it’s generating conversions but could be more efficient given other constraints around settings or targeting. That’s just one example of many where restructuring can be warranted based upon performance.

Organize your testing plans

This ties nicely to the last point. Putting things in writing is a huge help in organizing tasks but, I suggest taking it one step further. When it comes to testing, the brainstorming can take as much time as setting up the tests themselves. Save yourself time in the long run by taking the guesswork out of what you’re planning to test next. Develop testing calendars that will guide your subsequent tests. I like to build out plans that are a bit like what you might think of like a tournament bracket, except backward. Each test has an if/then scenario so the winning variant becomes the control and, the test will spinoff of that variant with an additional, new variation. This applies to any form of tests that you plan to perform, including but not limited to ads, landing pages, and campaign experiments.

Organize your nomenclature

For the love of paid search, get organized with your nomenclature if you haven’t already. This means campaign names, ad group names, audience names and so on. Heck, even having a naming convention for your image ad (and social ad) creative can be useful. There are a variety of reasons why nomenclature is valuable; just to name a few:

  • Ease of filtering for reporting and application of edits, rules, scripts and so on.
  • Ease of comprehension – whether it be transitioning an account to another person at your agency, vacation coverage by another PPCer, or even a client’s understanding of performance; nomenclature inconsistencies can create a lot of unnecessary confusion.
  • For better or for worse, sloppy names seem… well, sloppy. That’s not a good look.

Furthermore, it’s incredibly important to organize your tagging if you’re running on any platforms without auto-tagging (or if you aren’t employing auto-tagging on your campaigns). Reporting is a real nightmare without consistent tracking, so make that clean up a priority.

This is so easy that you can often map it out in an hour or less. Block some time on your calendar and get it done.

Opinions expressed in this article are those of the guest author and not necessarily Marketing Land. Staff authors are listed here.

By 

Sourced from Marketing Land

By Hurera Sheikh, 

For decades, businesses have relied on telemarketing, walk-in meetings and print ads to generate leads. Despite their utility, many companies are shifting towards a combination of both online and offline lead generation techniques to maximize their reach. According to Webbiquity, overall B2B marketing budgets are expected to increase by 5% on average in the coming year with spending on digital marketing programs projected to rise three times as fast. These astounding forecasts mandate a swift revision of your B2B lead generation methods and here are the bleeding-edge online lead generation tools that can help you get there.

1. Virtual Event Marketing

Virtual events have seen a hockey stick growth in the past decade with no signs of stopping and there are several sophisticated virtual event platforms out there, like vFairs, that can help you deliver a stellar virtual event. With Market Research Media stating that the virtual event market will grow from $14 billion in 2018 to $18 billion in 2023, we can see how pivotal a role this avenue has to play in online lead generation and here’s how to make the most of them to generate leads:

Develop a Killer Registration Page: Incorporate a simple signup form, informative yet concise content and good visuals on your registrations page.

Optimize Virtual Booths and Help Desks: By having someone present at each booth 24-7 when the event is live, you can maximize the contacts exchanged over the booths and follow up with these leads when they’re still warm.

Host Stellar Webinars: These are the front-running lead generation tools in content marketing which is why you should include live or pre-recorded webinars in your virtual event.

Leverage Your Resource Center: Add a sense of exclusivity to your event by either charging for or having visitors sign-up for downloading premium content from the virtual event.

Integrate With Ecommerce: With a virtual event, you’re attending visitors, demonstrating products and negotiating prices in real time which makes online transactions a lot more easier, quicker and likely. Use paypal or debit/credit card integrations to make sales during the event and maximize on the shortened sales cycle.

2. PPC (Pay Per Click)

PPC is a digital marketing formula where the advertiser pays an amount (as per suggested bid) each time someone clicks a link on Google SERPs. With PPC, you select the keywords in Google AdWords that you want your website to show up whenever a relevant search is performed which allows you to advertise to people who are genuinely interested in what you are offering.

Here are 4 pro tips to nailing your PPC Campaigns:

Identify What You’re Selling: Run some google searches to find out what words your competitors are focusing on.

Research Your Keywords: If you’re new to PPC Campaigns, it’s best to go for broad keywords that yield wider results. Shift to more specific keywords once you’ve gained deeper insights and also incorporate negative keywords to further specify searches.

Be Specific: If you have categories within a product or service, focus on them by creating themed ad groups. For instance, ‘premium male colognes’ is far more relevant to a buyer looking for a purchase versus a generic phrase like ‘colognes’.

Build Specific Landing Pages and Monitor Them: Don’t land all your ads on the same page. Make separate landing pages for each keyword to maximize your chances of conversion. The idea is to match your site copy with the initial intent.

3. Content Marketing and SEO

With SEO, you can reach leads and route them to your website without paying for the top spot in search results. However, it’s not a lead generating strategy on its own and must be coupled with great content to seal the deal. This marriage of content marketing and SEO, known as Search Engine Marketing, relies largely on a concept called ‘user intent’ that is, the real meaning behind a person’s search that explains what they’re looking for. When someone keys in a certain keyword for search, the pages that rank highest in search results are the ones that best serve its user intent.

For instance, a quick search for ‘content marketing’ shows search results on ‘how-tos’ which show that the phrase serves an ‘inform’ intent. Alternatively, type ‘content automation’ and you’ll see companies that enable content automation which signals a purchase intent. This is valuable information for your SEO campaign because it allows you to develop content to meet the audience’s needs.

Using SEO for Lead Generation:

Enlist Relevant Keywords and Research Them: Use Google Keyword Planner and Google Trends to identify terms that are relevant to your industry and put them to the search test to identify the user intent behind each of them..

Segment Keywords According to Sales Funnel: Keywords predominantly showing an inform intent are likely to be used by people at the top of the sales funnel whereas those more used for purchase intent are likely to be used by people further across the sales funnel. Use these insights to develop relevant content and ascertain conversions.

Optimize Existing Content: Review existing content and rephrase parts of it to match keywords with user intent. Go over your eBooks, blog posts, listicles, tutorials and press releases to modify them with keywords according to the sales funnel they are catering to and develop additional content to fill any gaps.

According to ReadyTalk, inbound campaigns generate 3 times more leads than outbound campaigns at 62% the cost. With search engine marketing providing an astonishingly lower cost per lead, it’s about time that you start exploring it to up your lead generation game.

4. Social Media Marketing

Social media is a powerful channel to disseminate content and engage audiences at a personal level. It’s a place to sense sentiments as well and develop the “voice” of the brand. Persistence in social media eventually leads to discovery and a boost in incoming leads. Last year, social media channels were the third leading source of website visits for businesses and with 72% internet users engaged with social networking, the platform has immense potential to bring you business. Here’s how:

It Enables You to Publish Varied Content: Social media allows you to express yourself in a variety of mediums from infographics, articles and videos. With repurposing, you can drive a lot of value out of the same material too.

Run Active Q&A Sessions to Become Thought Leaders: Position yourself as a thought leader by adding value in LinkedIn discussions, taking questions on Quora, creating informative posts and responding to comments.

Paid Campaigns: You can run sponsored campaigns on Facebook, Instagram, Twitter and LinkedIn to grab a more targeted audience. These campaigns allow you to create target audience profiles in great detail based on their demographics, income levels and interests. For instance, LinkedIn you can post an ad in front of C-level execs in your industry if you throw enough spend on it. You’re already creating great things, it’s important that it reaches the right people too and these campaigns facilitate this.

5. Email Marketing

According to Neil Patel, leading author and online marketer, email campaigns surpass social media by 20% in customer retention. With 73% marketers citing emails as crucial to their marketing plans, it becomes clear that they are a formidable source of generating solid leads.

Email marketing can be used to promote your blog content, upcoming events, sales and promotions and quite simply to stay in conversation with your followers and guiding them to a specific call-to-action. This two-way interaction lends emails the edge of being far more personalized which brings a lead another step closer to converting. According to HubSpot, companies that nurture leads through email generate 50% more sales-ready leads on average at 33% of the cost.

There’s no denying the centrality of digital marketing in today’s day and age but investment in its different techniques is only as good as the returns they bring. With the rules of marketing changing fast, it’s crucial to keep pace. Employ these bleeding-edge techniques so that you stay connected with your audience in a meaningful way and allow them to naturally transition from being consumers to paying customers.

Sourced from Huffington Post

By MediaStreet Staff Writers

Social media marketing is currently a very popular practice for businesses. But it isn’t all success and roses. A recent Temple study shows that businesses must find a proper balance in order to avoid negative results. So for businesses who currently rely on social media marketing to attract new customers, listen up.

While the potential for social media marketing seems almost limitless, a study led by Ph.D. candidate Shuting Wang and senior associate dean of research Paul Pavlou reveals the exact opposite. The Temple professionals recently conducted a study which looked to determine the specific value of social media marketing in relation to data from WeChat and a Chinese shoe retailer.

The study revealed that while social media advertising had a positive impact on increasing customer sales in the short term, it actually created a negative impact on the business in the long term.

When looking at the specific figures, the business witnessed a 5% increase in sales on the same day following a social media post. However, this same post increased the chance that customers would unfollow the business by 300%. Within five months, the retailer experienced a 5% decreased in sales paired with a 20% loss of online followers within a year.

With regard to these findings, Shuting Wang notes that people often “get annoyed” by a company’s post in the long term compared to the short term. “In that case, they will unfollow, which will lead to a long-term decrease in purchases,” Wang said.

sales, marketing, social media, online sales, social media marketing

Researcher Paul Pavlou believes this phenomenon can be contributed to the way in which companies often “over-do” social media.

“They see that the more posts they put out there, the more sales they’re going to see,” Pavlou notes. “Companies should be more careful with this and focus more on their long-term goals. Social media marketing is so quick, so immediate that companies say, ‘Well, let me leverage this as much as possible in the short term,’ and they may actually miss the big picture.”

While the study findings support the idea that too much social media advertising can hurt a company’s sales production, there are contextual factors which also play a role. Professor Paul Greenwood notes that these factors include, “What time of day it is, and where people are located.” In addition, the professor notes that people in large cities “Unfollow a lot faster…and if you post during rush hour, people unfollow a lot faster, but if you post at off-peak hours or smaller locations, that effect seems to go away.”

While the full extent of social media marketing trends have yet to be identified, Greenwood believes that future research will look to address whether dissatisfied customers go to competing firms or simply stop purchasing in general. This information will drastically help businesses fine-tune their social media strategies going forward.

While the Temple study revealed the potentially harmful effects of social media advertising, it is important to note this only took place when attempting to sell products. Businesses who have a balanced social media approach, or one which incorporates potential sales with public relations, are much more likely to create productive customer relationships in the long run.

For some interesting case studies on this topic, click here.

 

 

By Andrew Medal.

Online advertising is one of those industries that is always taking heat for one reason or another.

Some of it is just the nature of advertising, some of it has to do with expectations of the future of internet usage. However, online advertising has been, is and will almost definitely continue to be an integral part of every brand’s advertising stack.

Specifically, pay per click is not going anywhere, which means that every marketing and advertising professional knows that part of their recipe for success (and promotion) is building up their skills in online advertising and becoming a PPC expert.

I’ve used PPC to generate hundreds of thousands of dollars for my own businesses, and so can you. I’m not some kind of guru, wizard or prodigy. In fact, when I launched my first campaign I made a ton of mistakes, lost boatloads of money and almost put my company in bankruptcy.

But I eventually got over the hill and am now an expert in using PPC. It’s a tough journey to become a pro, but the ROI is well worth the struggle. Here are the top three tips for mastering PPC, increasing your brand’s revenue and engagement and being recognized as an expert.

 

1. Learn the platforms.

The first step to becoming a PPC expert is to become familiar with the major platforms. Until you know how to use the tools, you won’t know what’s possible.

The two pillars of PPC are Google AdWords and Bing Ads. The two systems are similar and both Adwords and Bing Ads offer certifications for their programs. While studying isn’t always the most fun, it is as usual the best way to get ahead in this industry.

Once you’ve learned about what’s available to everyone, consider what platforms would work especially well in your industry. For example, if you work in ecommerce, fashion, home decor or other visually appealing industries, consider looking into Pinterest’s Buyable Pins, which allows users to purchase your products directly from the social media platform.

Remember to pace yourself as you learn – these platforms will be the tools you use to build your campaigns, so you should be comfortable enough with each to factor in each one’s strengths and weaknesses for various uses.

 

2. Understand your audience.

Now that you have the tools, you’ll need to understand the goal: getting your audience’s attention. A great place to start with this is with buyer personas, if your brand has developed them. If not, they’re an excellent first exercise!

Study where your audience “hangs out” online. Do they use Google or Bing primarily (or are they into a smaller, more niche search engine such as DuckDuckGo)? What’s their income level? What social media channels do they love and which do they ignore?

Most importantly, understand what causes your audience to search for your brand. Why do they want what you sell? When do they want it? How often do they purchase it?

Once you’ve mapped out your audience as much as possible, you’ll be equipped to create campaigns that will appeal to them specifically. This is especially important with search engine advertising, which is the most competitive type of PPC, but applies across the industry. As a bonus, however, know that the success of your PPC campaigns will also help you refine who your audience actually is, as opposed to who you’re pretty sure they are!

 

3. Learn by doing (and watching).

After you’ve acquainted yourself with the tools and have a target audience in mind, it’s time to start doing! Your first few campaigns will likely be a bit bumpy as you get used to the constrained format of PPC, so don’t feel badly if the campaigns aren’t immediately successful.

A great way to get better faster is to look at your competitors’ PPC campaigns. Look at what they’re doing that’s unique and what seems to be an industry trend. It will be up to you to determine what’s a common theme that, if you ignore, will help set you apart, and what’s a pillar that actually works, which means you should do it too.

After you’ve become comfortable with PPC, you’ll notice that the lessons you learn apply to other aspects of marketing as well. You’ll be more adept to suss out target markets, develop comfort in bidding wars and your tagline game will be much more on point.

As Stephan Sarandrea, director of strategy for the award-winning PPC firm Siteflood, explained to me: “PPC combines the artistry of marketing – the valuable content and eye-catching designs and catch phrases — with the science of signage. Each ad is quite small, so you’ll need to be economical with your usage of the space. The combination of the two can be very challenging to work with, but can also be a very fulfilling puzzle, not in least part because PPC is so metric driven! You’ll learn within a few days if you’re improving and watching the clicks roll in when you craft the perfect tagline is one of the best feelings, especially after spending days or weeks A/B testing.”

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Sourced from Entrepreneur