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Digital marketing is an ever-changing world, with new platforms and algorithms constantly shifting the goal posts. Tom Welbourne, founder and director at agency The Good Marketer, tells us how to avoid rookie mistakes.

The constantly-shifting digital marketing landscape is exciting and full of opportunities. But this presents room to make costly mistakes, from underestimating the importance of search engine optimization (SEO) to lacking clarity about social media marketing goals. Gaps in your marketing plan can make otherwise promising strategies fall at the first hurdle.

To avoid making mistakes, the key is knowledge. We’ve compiled the six biggest mistakes that newbie digital marketers make to equip you with the knowledge of what to avoid – and how to do things the right way.

1. No clarity on audience

Think you know who your audience is? It’s time to rethink your assumptions and get more specific. Most people have an idea of who their audience is, but this is useless if you don’t clearly define their age, gender, and interests as well as broad audience categories.

For example, a mortgage provider will have multiple audiences, from first-time buyers looking for their first mortgage to more mature homeowners who have had mortgages before but are looking for a new agreement.

Use analytics tools like Google Analytics to find out who your audience really is, rather than who you think they are.

2. Lack of clear goals

You won’t get to where you’re going if you don’t know exactly where that is. Clear goals give you a clear destination and help to map where you need to hit along the way. If you establish that you want to reach 10,000 followers on Instagram, you can break this down into what you need to achieve month-on-month to achieve that overall goal.

Digital marketers use the ‘Smart’ (Specific, Measurable, Achievable, Relevant, and Time-bound) goal framework to create well-defined growth goals that will give a direction to take and the basis to measure your campaign’s success.

3. Setting unrealistic goals

Perhaps the most important aspect of Smart goals is the ‘achievable’ aspect. Having clear goals is important, but you will always end up falling short if your goals aren’t realistic.

If you currently have 500 followers, setting a goal to gain 10,000 followers organically in six months is always going to leave you disappointed and feeling like you’ve failed.

To ensure your goals are realistic, evaluate based on past experience; do some research about similar businesses; or speak to other people in your industry about what could be achievable.

4. Ignoring SEO

Everyone loves an aesthetically-pleasing website, but how many people prioritize SEO when building their site?

SEO is an essential digital marketing strategy used to increase the online brand visibility on search engine result pages (SERPs). When someone searches a keyword related to your business, SEO improves the likelihood of making it to the top of those results.

When newbie digital marketers hear about SEO, they can mistake the acronym as something too technical for your average marketer, but they’d be wrong. SEO is something that even a beginner can do comfortably when equipped with the right knowledge.

5. Overlooking quality content

You’ve heard it over and over and will continue to: content is king. Your marketing strategy is nothing if you haven’t taken the time to create quality content that works for your audience.

Ultimately, your digital marketing strategy will succeed if your content can provide value to your audience. Whether you’re solving a problem or providing valuable insight, take time to reflect on how your content conveys value.

6. Lack of recorded strategy

Often, newbie marketers have a strategy in mind for how to reach their goal, but leave it undocumented and not fully developed. A written strategy gives you a clear outline of how to grow your brand or business, and how to leverage your USPs to achieve your vision of success.

Being a digital marketer is a learning curve. The mistakes will probably be plenty, so the best you can do is equip yourself with a solid framework that provides a path to follow. The best marketers are able to use the same process of goal-setting, strategizing and implementation no matter the project. Once you get to grips with how these stages can benefit you and your work, the world is your oyster.

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Sourced from The Drum

By Shade Vaughn

The days of just counting clicks are gone; more effective dollars are being spent on buyer intent and propensity-to-buy tools, data and analytics, search marketing, digital campaigns, and social selling.

For some, digital transformation may seem like a traditional business project that has a distinct beginning and end. However, the savviest organizations know that it has no defined starting point, and there is no true finish line. Digital transformation will continue to evolve and scale with the business, and it will require building consensus across numerous functional silos.

It also isn’t something that naturally happens—companies need to make the conscious decision to proactively define and manage their own digital transformation objectives, especially as spending on digital transformation increases each year. In fact, according to IDC, global spending on digital transformation technologies and services will grow 10.4 percent in 2020 to $1.3 trillion.

The investment is paying off. Those that had already begun executing against a digital transformation strategy were able to navigate the dramatic changes that resulted from the current pandemic.

Digital transformation excellence begins with marketing

While it might feel natural to look to the IT department to shepherd a digital transformation effort, marketers have specific skill sets that make them well-equipped to take on a leadership role. Marketers can help their companies use transformative technology to strengthen engagement between brands and customers, improve business performance and operations, and increase employee engagement.

According to Gartner consulting, 87%  of senior business leaders say digitalization is a company priority, however only 40% of organizations have brought digital initiatives to scale. To address this gap, marketers can tap into one of their many areas of expertise and showcase their value to the project:

Marketers are communicators

Marketers can use their communications skills to help energize and educate employees about the benefits of undergoing a digital transformation effort. More than six out of 10 respondents consider culture as the number one hurdle to digital transformation, according to Capgemini’s Digital Transformation Review 12th Edition, and marketers can help push the needle with effective communication strategies. When the pandemic disrupted the restaurant industry, Friendly’s Restaurants rapidly transformed their technology strategy to include contactless options. Friendly’s CIO recognized the strength of its culture as a key factor in the company’s success–they embraced the new processes and rose to the occasion.

Marketers understand the customer journey

Marketers have the insight and perspective to shape digital transformation efforts to maximize the value to the customer. After all, they are well-versed in the customer journey and how to establish strong connections across all touchpoints. To build a relevant roadmap, organizations need to take a long view of what they want a digital transformation strategy to accomplish–across people, performance, operations, and customers.

Marketers know the organization

By nature of the role, marketers have acquired a vast amount of knowledge about their organization–its strengths, its weaknesses, and how it operates day-to-day. They are able to have a bird’s-eye view of the business and build an ecosystem of trusted partners who are willing to put skin in the game and ensure value. This type of foresight will go a long way when executing against a digital transformation strategy as it requires strong talent in development and technology-related areas.

Marketers welcome digital disruption

Advances in marketing technology have changed drastically over the past 10 years–and so has the role of the marketer. The days of simply generating impressions and clicks are mostly gone; now, more effective dollars are being spent on buyer intent and propensity-to-buy tools, data and analytics, search marketing, digital campaigns, and social selling. Many marketers have embraced this digital-forward world and welcomed the many opportunities it presents to connect with customers in new and exciting ways. They are usually on the forefront of innovation and strive to inspire others in their quest for marketing excellence and fueling business growth.

Where marketing and IT meet

While marketing can confidently take charge, it still needs to be in lockstep with the IT department. After all, there is no digital transformation without a technology evolution, and that requires a heavy lift from IT. The two teams should work together to solve business problems, implement systems that support the larger goal, and find new ways to create value for customers.

For example, IT and marketing teamed up to create an improved fan experience for the San Francisco 49ers. Innovative technology was implemented to ensure football fans stay connected throughout the season, and the new site (IGYB) incorporates different aspects of digital and social media marketing to provide the latest updates and resources.

Marketers are creative and nimble, constantly on the lookout for new ways to innovate. By putting them in prominent leadership positions within a digital transformation overhaul, there will be an immediate shift in communication effort, diligence, and culture.

Feature Image Credit: [Source images: fad1986/iStock; Rawf8/iStock; OpenClipart-Vectors/Pixabay] 

By Shade Vaughn

Shade Vaughn is Chief Marketing Officer for Capgemini North America.

Sourced from Fast Company

By Laurie Sullivan.

Rakuten Marketing engineers believe they have uncovered a measurement flaw in Omniture, Google Analytics, Coremetrics and other analytics packages that measure the click-through rates (CTRs) and cost per clicks (CPCs) for Facebook mobile campaigns.

In Rakuten’s Facebook Measurement Divide report released Wednesday, containing the analysis of client performance data, the company reveals discrepancies between Facebook conversion tracking and Web analytics costing advertisers insight into 192% more attributable revenue and higher return on ad spend.

The cross-device campaigns analyzed reveal that attributable revenue only comprised on average 5.6% of the total revenue generated across mobile-only, desktop-only and cross-device campaigns — and as little as 2.4% for one retailer in the study.

Bob Buch, SVP of social at Rakuten — which supports attribution, affiliate, search, mobile, lead generation and more — said when the company began digging into clients’ campaigns it found that the CTR metrics were significantly higher and the CPCs quite a bit lower. “Omniture was missing 80% of the revenue, which explains why marketers are not investing more in mobile,” he said. “I’m not saying there’s something inherently wrong with the platform, but I do know it is not measuring mobile accurately for nearly every client we work with.”

Buch believes the tracking is inconsistent with what advertisers see in their Web analytics for several reasons. For starters, there are technological challenges that prevent conversion tracking on Facebook from functioning correctly, he said. In other words, there are additional conversions happening that are simply not recorded anywhere.

The report goes into more detail, outlining how post-click conversions are tracked differently by Facebook conversion tracking than in Web analytics. It also suggests that Web analytics platforms that rely on cookies cannot accurately track cross-device conversions because of the inherent challenges with identifying consumers across devices, and that some discrepancies are attributable to certain mobile operating systems and Internet browser combinations blocking third-party cookies.

Buch sees some of Rakuten’s bigger clients apply what he calls a “mobile multiplier.” He also says that it will be interesting to see what Adobe, Google and other platforms do to correct this discrepancy. When asked whether Rakuten sees this discrepancy with other social sites, he says, “I suspect this type of discrepancy would happen on any walled garden where there’s a mobile app linking to a mobile Web site, but truthfully the other social sites are not advanced enough to see the data at scale. We just don’t have the data.”

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Sourced from MediaPost