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Twitter has announced it will no longer let people create Moments on mobile, admitting the feature “wasn’t used as often” as it anticipated. But, the tool will remain at the heart of Twitter’s pivot from ‘social network’ to a news hub, with users still able to create stories on desktop, perhaps suggesting its future lies in publishers, brands and other commercial organisations adopting it. The Drum caught up with the platform’s head of curation to find out more.

Joanna Geary is Twitter’s director of curation. She joined in 2013 having been a social and community editor at The Guardian and, before that, a reporter at Trinity Mirror. The former journalist has been at the forefront of Twitter’s ‘newsroom’ experiments and today leads a team of 70 curators strengthening the platform’s pulse across multiple languages and markets.

Twitter’s journey to become a destination for ‘What’s Happening?’ started in 2016 when it moved from the ‘social networking’ section of the App Store to ‘news’. Re-inventing itself around the category that first gave it life, Twitter wanted to lean into the news and cultural phenomena breaking within its walls.

“We created Moments as a discovery mechanism,” recalls Geary. “We were getting feedback that some people found Twitter a confusing experience.”

Moments was developed to solve two issues: “How can I find out what’s happening right now on Twitter?’ and ‘Where’s the great content?”

It acts as a tailored digital magazine, with Twitter’s crack squad of curators pulling together the most important events happening on the network in real time. They gather, arrange, contextualise and prioritise tweets to form a coherent narrative from a chaotic maelstrom of data.

The tabs host an odd mix of content. There are the Twitter staples; moments from The Great British Bake Off, stories about Chris Evans’ Radio 2 departure and of course Donald Trump. Away from the front page, though, users can browse through ‘news’, ‘sports’, ‘entertainment’ and ‘fun’. Epitomising Twitter, each rabbit-hole can get weird and niche.

“We were contextualising a myriad of conversations that were gaining traction,” Geary explains. “In doing that, we discovered that Moments was also a storytelling platform. We didn’t know that at the time. It was not the intention.”

Two years after it embarked on its make-or-break newsroom journey, Twitter’s fortunes have turned. Its recent quarterly earnings call showed revenue was up 24% year-over-year to $711m; total ad engagements rose 81%; monthly active users jumped from up 326m to 335m and average daily active users increased 11% – a malady to its growth plateau.

Newsroom inspiration

“Who would have thought it? A pyramid-style narrative is a very easy way for people to consume information like news,” muses Geary.

It was, in fact, the basic tenets of journalism that inspired the evolution that brought Moments, and Twitter itself, to where it is today.

The launch of Moments was a natural step for Twitter. Tweets were already being embedded into news stories by third-party publishers and tweets sent by politicians or celebrities were shaping the news agenda.

By creating a platform to tell stories, Twitter has also inadvertently increased the accessibility of the app. “It was a pivot – we learned discovery and storytelling were linked. How you discover depends on the story,” says Geary.

Her team of curators are not journalists in any traditional sense. The culture pulls the best bits from tech companies and traditional newsrooms.

“I didn’t want to go back into newsroom culture, but I liked the pace of them – just being part of what’s happening,” she says. “We employ some people with journalistic experience but the work that they do is different. It is different, and every single day seems to get more different as the job evolves.”

There is an argument to be made that this style of journalism is coming closer to the curation team. Publishers often use Twitter trends to inform their editorial decisions and Twitter-driven page views and engagement will be studied in understanding the performance of content.

Politics

But there are inherent challenges. On the surface, Moments skews towards entertainment and sport but there is a responsibility to highlight political issues and events too, like the Tory Party Conference this week. There is a need to balance voices and opinions across the political spectrum, sometimes painstakingly.

Twitter can’t be seen to be making political statements, especially on the editorial front. Dorsey’s politics or apolitical chief exec tenure are often a point of contention. Political bias, an inability to effectively scrub out toxic elements or diminish hate speech or fake news, often crop up in criticism too.

He told US Congress in September: “The purpose of Twitter is to serve the public conversation, and we do not make value judgments on personal beliefs.” From a business perspective, there is an attempt not to alienate audiences. There is also a commitment to being the platform where the public engages in “healthy” debate. Work is being done to aid this.

Twitter is often likened to the modern public square; a place of conversation and debate. The same media companies complaining about Twitter’s role as a debate platform are very likely to have deleted their own online comments sections in the last few years, skewering a vital channel to the public.

Amid this diminished responsibility, Twitter filled the void and is only beginning to understand its impact on the wider world.

“Over the last year we’ve realised how important it is for us to take responsibility for the whole public conversation and to be a place where that can happen,” Geary says. “It will massively change how we think about the product and how we measure success on our team.”

The challenge going forward is “informing people in a way that actually generates healthy public conversation”.

She points to the history books: “We’ve had these very interesting challenges whatever the platform has been. It has been an ongoing historical challenge.”

“We are ten-minutes-old into this era, we’re all trying to solve difficult issues and challenges that a new era of opportunity brought upon us. I would rather be part of solving the next ten minutes than I would be ‘saying the next hour is complicated, I will just give up’.”

In its essence, the app and the Moments product remains a work in progress and a big part of testing and learning in the coming years will be around algorithms, machine learning and artificial intelligence.

She says: “There is a lot of thought going into how humans, and their ‘colleagues’ algorithms can work together… we are thinking about where automation and human efforts intersect. Where they do today… and tomorrow.”

With Snapchat, Instagram, Facebook, and even Google championing a ‘Stories’ format – Twitter Moments inadvertently became its ‘Story’ feature itself. An important development upon the news newsfeeds are proving less effective than they once did on many social networks.

For Geary, the future of Twitter and its nervous system is simple: “deliver the right information to the right people in the right format at the right time.”

 

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Sourced from The Drum

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Demonstrating value and ROI from social media marketing campaigns has been challenging since marketers first began using the platform to target prospects and customers. But should ROI even be a major social media justifier? Some say social media marketing success means looking beyond ROI, while others adhere to the age-old advice that says your company’s business objectives prove social media worth. “Social media actually goes beyond ROI,” said Hariraj Rathod, social media analyst at Numbertank. “It helps in achieving good branding effect on audience and also helps to showcase products and services by segmenting and targeting the correct audience. Social media marketing also helps a brand understand how well their products are being consumed or liked by certain demographics.”

Is social media even worth it for your organization? If it is, where should your focus be as a marketer? To answer these questions, we caught up with digital marketing pros who offered a number of social media marketing tips that can help you make the most of your social programs.

Understand Younger Generations and Their Growing Mistrust

Deciding which metrics matter isn’t the lone challenge for marketers using social media. Some say it’s deciding whether to invest energy and resources into it in the first place. After all, marketers face a growing mistrust of social media platforms in light of data breach scandals like Facebook-Cambridge-Analytica and shrinking social media audiences.

Shama Hyder, CEO of Zen Media, a marketing and new media consultancy, noted in a Forbes article last month that Millennials and Gen Z are annoyed with brands taking up space in their social media feeds, and a third of them have deleted their Facebook account.

Know Social Media’s Place in Your Digital Ecosystem

Using social media is a thing of the past, according to Hyder. Companies should shift from a mindset of “using social media, to a mindset of adapting and thriving in an ecosystem where a highly connected, social, empowered consumer is now the norm, and traditional econometrics and data are no longer adequate to measure and track the success of content and campaigns,” Hyder wrote.

ROI is not the be-all and end-all for measuring success, she added. It’s more effective that metrics match the “complexity, ambiguity and dynamism” of a customer’s journey, she said. Integrate social data and metrics with other KPIs from web analytics, CRM, etc. and view social media platforms beyond just a “marketing channel, and leverage it instead as one prong of a larger strategy and source of customer insight.”

Support Engagement and Education, Not ROI

Belinda Alban agrees. Alban, the founder of Your Virtual Assistant Service, said the focus of social media should not be on ROI but on growing your following to increase brand awareness, engaging with your customers to create raving fans and educating your potential customers about the benefits of your product. “The bigger your platforms are the more opportunities you have to do this,” Alban said.

Social media may or may not lead to an increase in sales, but it will give you the opportunity to build relationships with your audience and deliver “amazing” customer service. “On the back of the relationships and trust and confidence your brand has built with social media you should see an increase in the reputation of your brand,” Alban said. “And it is your reputation that can make or break a company.”

Know Thyself, Know Thy Company

As long as your brand matches its social media playbook to its company objectives, you’re on the right track, according to Maria Burpee, a B2B marketing consultant for MB Consulting. “The ROI — and the metrics — comes from the board and company objectives,” Burpee said. Do you want to be the most well known or favorite brand or build a community or movement? Social media, even if it doesn’t lead to sales, is key. Are you looking to generate leads? Social media listening is key. Are you trying to create high loyalty and referrals? Cultivating social media “love” and responsiveness is important. Do you want to have the best customer service and hang your hat on that as a differentiator? Social media can be part of the mix. Social media metrics wouldn’t be found in a high-level executive dashboard, Burpee added, but rather the metrics are important to support a broader KPI dashboard.

Consider Using Unique URLs

One way to capture and track ROI on social media is using unique URLs. “Any time we post content that includes a link, we use a unique URL so we can track where the traffic is coming from and not for social media in general, but each channel specifically,” said Tiffany McEachern, social media specialist for PSCU, which provides solutions for credit unions. “Each social channel has a unique URL so you can see where your clicks are coming from and spend your time and efforts on those social media platforms,” McEachern said. “Even if social media isn’t giving your company a strong ROI, it builds brand awareness and in today’s day and age, companies are expected to be on social media.”

Assign Specific KPIs, A/B Tests

James Bray is a social media marketer who works for the Equal Opportunity Community Initiative (EOCI), a nonprofit that relies on donations received from fundraising activities. Bray said his Board takes spending decisions more seriously than most, whether the costs are incurred by outright paid advertising or through the staff’s efforts to create and manage social media content. “The return on our social media marketing investment is therefore calculated in terms of engagement: profile views, click-throughs to the website, email subscriptions and volunteer recruitment,” Bray said. “These measures are a great deal more important than, for example, simply counting the number of Instagram followers, because they reflect the degree to which someone is interested in partnering with us.”

To ensure the nonprofit receives a return on its social media investments, Bray said the team needs to be clear about its objectives and how much time it can afford to devote to each. It then attaches KPIs to those goals to ensure they are met. “The EOCI’s communications team is constantly A/B testing its social media strategies, using a combination of each platform’s own insights along with Google Analytics to determine what sources constitute the best outreach and result in the most beneficial conversions,” Bray said. “Based on these results, the EOCI Board feels that our social media engagement strategy has a positive effect on our ability to connect with our target audience and reach our objectives.”

Listen on Social, Execute in Customer Service Channels

Clair Jones, chief strategy officer and co-founder of Witty Kitty Digital Marketing, said monitoring how your audience is talking about your brand through social listening is vital. You can use the data to inform your customer service programs. “You can learn so much about how to improve customer service and experience, tap into audiences you didn’t know you had, and hone your branding and messaging,” she said.

Balance Between Organic and Paid Social Efforts Matters

If your organization is going to invest in social, consider the aforementioned tips and also strike a balance between paid and organic social media marketing. “Advocate for smart social that communicates the organization’s mission and engages the audience,” said Maria Mora, content director at Big Sea Design. “And layer a strategic paid social plan over that for a stronger return and more targeted presence on social platforms.”

Feature Image Credit: Shutterstock

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Sourced from CMS Wire

By Arik Hanson 

For as long as “social media marketing” has been around, Facebook has held the title of most brands’ social media home base.

That is, Facebook is the place where they spend the most time, resources and mone

But, that tide is definitely turning.

First, just look at Instagram’s recent numbers.

  • Instagram just surpassed 1 billion users. The only other platform not named Facebook to do it.
  • 71% of U.S. business now use Instagram
  • Instagram is THE platform for influencers–80% prefer the platform for brand collaborations
  • 59% of 18-29 year-olds use Instagram

Meanwhile, over on Facebook…

  • Facebook saw a 5.6 percent decline in users between 12 and 17 years old.
  • They also saw a 5.8 percent decline in users between 18 and 24 years old. This is the first time Facebook has seen a decrease in users since its inception.
  • Facebook usage dropped–for the first time ever–from 67% to 62% among Americans 12+ years of age.

Obviously, Facebook still has a ton of people using their site and app. It’s not going anywhere anytime soon. But, it is showing chinks in the proverbial armor for the first time. And, at the same time, Insta is gaining traction rapidly.

That’s the story the numbers tell.

But, as we all know, the numbers don’t tell the whole story.

What the numbers DON’T tell us is this:

  • Facebook is an increasingly toxic place for many users. #DeleteFacebook is real. Anecdotally, I’m hearing more and more of it each day. People just don’t want to spend as much time there as they once did, for a variety of reasons.
  • Facebook has taken a beating in the media over the last year. Mostly, for privacy issues. And each time Facebook is mentioned in a negative news story, that’s impacting how people feel about the social network.
  • Facebook has lost it’s “cool” factor. Remember that movie “The Social Network?” The whole reason Zuck got the facebook off the ground was because it had that “it” factor–specifically with young people. It no longer has that. A certain other network does–and it’s starting to show.

So, the numbers aren’t painting a rosy picture.

The anecdotal evidence isn’t much better.

What are marketers and communicators saying?

That Instagram is a more fun and happy place for customers.

That they’re seeing higher engagement rates on Instagram.

That they’re actually driving traffic and selling on Instagram.

Yep, Instagram is slowly, but surely, eating Facebook’s lunch.

And, it is driving toward becoming brands’ number one social media platform.

In fact, for many brands, it already is.

Let’s look at a few:

Adobe

Facebook: 105 engagements per post

Instagram: 10,713 engagements per post

Note: Averages reflect last 10 posts

Maersk Shipping

Facebook: 445 engagement per post

Instagram: 4,866 engagements per post

Note: Averages reflect last 10 posts

Target

Facebook: 707 engagements per post

Instagram: 23,255 engagements per post

Note: Averages reflect last 10 posts

That’s as much as a 300 PERCENT increase in engagements from Instagram to Facebook. And, those brands above are hardly alone. It’s a trend. And it’s hard to ignore.The numbers tell the story.

The anecdotal evidence tells the story.

Marketers are telling the story.

And, results sure as heck tell the story.

Instagram is becoming brands’ social media home base.

By Arik Hanson 

Sourced from Business 2 Community

By Neil Patel

Do you have lots of social media followers? Want to learn how to turn those followers into dollars?

Right now, there are people making a living on social media without selling anything.

We’ve all seen those profiles of seemingly regular people with tons of followers.

It always seems as if they’re traveling or doing something fun. But what exactly do they do to fund this fairytale lifestyle?

They are social influencers.

Experts predict that in the next two years, global influencer marketing will be a $5-10 billion dollar industry.

5 billion

In 2017, 86% of marketers relied on influencer marketing campaigns at some point during the year.

And 39% of marketers say they have increased their influencer marketing budgets for 2018.

All of this is promising news if you’re interested in making a living on social media as an influencer. Even if you don’t have lots of followers right now, this guide will show you what you need to do to make yourself more appealing to marketers and brands.

In the past, I’ve explained how to use micro influencers to increase your product credibility.

But now I wanted to write an informative guide aimed to help influencers make more money.

With influencer marketing making my list of the top marketing trends to look for in 2018, there is plenty of money to be made in this space if you position yourself accordingly.

These are the top 11 ways to make a living on social media without selling any products.

1. Pick a platform

The first thing you need to do is decide which platform you’re going to prioritize the most.

Ultimately, you’ll want to have profiles set up on as many social networks as possible, but one needs to be your bread and butter.

Research shows that nearly all social influencers work on Instagram.

pick a platform

In 2018, more than 82% of social influencers said that Instagram is their number one platform. Just over 12% responded with YouTube, and less than 2% said Facebook.

That’s probably because 76% of influencers say that Instagram has the best tools compared to other social platforms.

Based on these numbers, I highly recommend picking Instagram as your top priority.

You don’t need to reinvent the wheel here. If other influencers are having so much success on Instagram, you should be able to follow in their footsteps.

Your other social profiles should be used to enhance the image of your personal brand and ultimately expand your reach.

But you can use Facebook and Twitter to try to get more followers on Instagram.

2. Join a network for influencers

Another way to make money on social media is by joining networks made for influencers.

These platforms are used to connect brands with people based on their followers and specialties.

Brandwatch is a great place to start.

brandwatch

Let’s say you share lots of content related to yoga and holistic health on your social media profiles.

Your followers are obviously interested in this content as well, which is why they are following you in the first place.

If you join one of these networks, it will be easier for brands to find you if they have a product or service related to your content.

If a brand wants to work with an influencer to sell their newest yoga mat and yoga clothing, it’ll get matched with you through these networks.

You can handle all communication with the brands through these platforms as well.

This can help you stay organized as opposed to using direct messaging through social media. Once you get lots of followers, it’s tough to keep up with all of the messages in your inbox.

I recently wrote about my favorite platforms for effectively managing social influencers.

The post was intended for brands, but it’s helpful for influencers to read through it as well. Go through the list to see which platforms fit your wants and needs the most.

3. Boost your engagement rates

The reason why brands want to work with social influencers is they historically have extremely high engagement rates.

In fact, brands named engagement as the top metric for measuring the success of influencer marketing campaigns.

engagement rates

If you want to make yourself more appealing, you can show brands how high your engagement rates are with your followers.

Start by learning how to write captions that drive engagement.

You want your followers to like, comment, tag, view, and share your content.

Respond to your followers.

I know, this can be tricky, especially for those of you who have tens of thousands of followers. But the key is getting into a habit of making time to respond.

At the very least, like their comment if you can’t respond to it.

Remember, we’re treating this as your job. If you want to make a living on social media, you need to dedicate a certain amount of time each day toward making yourself a more valuable influencer.

If it were easy, everyone would be doing it.

Engaging with your followers will help them feel a personal connection with you. When you recommend a brand to them, they will be more likely to act on your recommendation, making your marketing campaigns more successful.

4. Give away free stuff

Everyone wants to get something free.

To increase engagement with your followers, hosting a giveaway is one of your top options.

Once you start negotiating with brands and deciding what kind of content you should be posting, you can suggest a giveaway.

Ultimately, the decision is theirs. They will be the ones paying you for sponsored content.

But you don’t have to commit to anything you’re uncomfortable with. If you think the content they want you to post doesn’t add value to your followers, you can respectfully turn down the offer.

After all, you don’t want to lose credibility by posting everything and anything someone presents to you.

Otherwise, you could see a drop in engagement from your followers.

Take a look at this post from Instagram personality Jen Selter:

selter

Jen has more than 12 million followers on Instagram.

How do you keep 12 million people entertained? Don’t spam them.

Yes, it’s clear that this post is promoting a brand. But she’s doing it in a way that adds value to her followers by giving them a chance to win something free.

This post has all the elements required to run a profitable giveaway.

If you are still trying to grow your following, giving something away could be the best way to do that, even if you aren’t getting paid by any brands yet.

It may be worth spending $100 out of your own pocket on a gift card, for example, to give away to your followers.

Then you can show brands how good your engagement rates were for that campaign as you move forward with your career as an influencer.

5. Use multiple hashtags

If you’re trying to make money on social media, you can’t be afraid to use hashtags.

But don’t use only one per post.

Research shows that using multiple hashtags leads to higher engagement rates.

hashtag

The magic number here is seven.

Posts with seven hashtags have the highest engagement rates.

But that doesn’t mean you should go overboard. Using more than eight hashtags on one single post can seem spammy.

Use a variety of hashtags.

Some should be broad and intended to reach the highest number of people. For example, #tbt or “throwback Thursday” is a popular hashtag used on social media.

So your post would be exposed to the masses.

However, you don’t want to get lost in the shuffle.

Create some unique and more specific hashtags appropriate for each campaign. If you look at the giveaway example again, you’ll see that Jen used #JenSelterGIVEAWAY in per post to stand out.

6. Partner with a mobile app

All too often I see social influencers partner with the same types of brands. They’re promoting clothing, fitness apparel, accessories, and food.

While there is nothing wrong with this strategy, it may not be sustainable for long-term growth.

Those brands will end up using other influencers in the future once they feel they’ve gotten the most out of you and if your cost per post rate gets too high.

Think outside the box and try to partner with unique brands, such as mobile applications.

Here’s a great example of this strategy used by social influencer Eric Rubens:

erubes

Eric has more than 380k followers on Instagram.

If you look at his bio, he promotes a few different things related to his personal brand image. You can see his YouTube name and link to his website.

But look at what I highlighted. It’s his partnership with Explorest, a new mobile application.

The idea behind this app is very unique.

It shows users exact directions to places where they can take cool photographs.

This idea also fits within Eric’s personal image. If you look through his profile, he takes amazing photographs of places all over the world. So his followers are obviously interested in this type of content.

That’s why he was able to successfully partner with a mobile app such as Explorest.

7. Find your niche

It’s tempting for new influencers to take jobs from any brand that offers them money. But you need to understand how these posts can impact your future.

You don’t want to partner with any brand that goes against your core values and beliefs.

Furthermore, you need to analyze how this content will affect your followers and how you’re perceived by other brands moving forward.

Let’s look at an example to show you what I’m talking about. Here is James Tollefson’s Instagram biography:

james1

James has just over 23k followers, which is a great number for micro influencers.

While his biography doesn’t promote anything specifically, like in the previous example, it tells you more about his life and who he is.

He’s a software engineer, living in San Diego, who is a fitness enthusiast.

Now, just saying you’re a fitness enthusiast and being a fitness enthusiast are two different things. Let’s take a look at his pictures to see if they fit the description:

 

As you can see, the content definitely fits the biography.

James shares content related to his fitness journey, and he promotes products that fit that niche.

If you join a community that connects brands and influencers, you want to make sure your content fits your speciality.

Don’t say you’re a foodie in your biography and then never share content related to food or work with brands in that industry. It doesn’t make sense, and it won’t make you any money.

8. Know your worth

According to research, 80% of influencers say sponsored content is their primary source of income.

This ranked higher than advertisements and affiliate links. Only 33% of influencers actually sign a contract with sponsors.

You’ve got to make sure you protect yourself and get paid for your work.

Don’t just post content for brands who offer to send you free products. That’s not enough if you’re trying to make a living.

As you can see from the graph below, marketers are planning to increase their marketing budgets for influencers:

influencer budget

Only 5% of marketers say they’re going to decrease their influencer marketing budgets.

The money is out there. It’s just a matter of finding it. Don’t settle.

How much is a post worth? The numbers will vary based on the number of followers you have and your engagement rates.

On average, 66% of businesses pay less than $250 per post.

And 27% pay between $250 and $1,000.

Just 4% pay up to $3,000 per post.

Unless you’re a celebrity, you probably won’t see $3,000 for one post. But with that said, it’s not unreasonable to aim for that $250-1,000 window.

Let’s say in a week you share two sponsored posts from two different brands. One pays you $750, and the other pays $250.

If you can continue getting rates like that steadily throughout the year, you’ll make more than $50k annually.

9. Post high-quality photos

Look back at all the examples I showed you so far. What do all of them have in common?

High-quality content.

If you want to become a social influencer, you need to make sure you’re sharing only quality photos.

Buy a professional camera if you have to. Or at least get yourself a new smartphone that takes better pictures.

Invest in yourself.

As you saw in the example of partnering with a mobile app, taking high-quality photos can lead to big opportunities for you.

Just look at Albert Hongbo Yang’s Instagram profile:

albert

These images are breathtaking.

Albert has over 24k followers who are interested in his photos, which is a huge leveraging point when it comes to working with brands.

Even if you don’t want to sell products on Instagram, if your photos are good enough, you can make money as a photographer.

Post pictures that draw attention and make you seem more legitimate.

Refer to my guide how to take and edit photos without hiring a professional to help you with this.

10. Fully disclose your relationships with brands

Part of being a social influencer means you need to fully disclose your relationships with brands.

First of all, you don’t want to mislead any of your followers or cause them to distrust you. That’s not right.

But more importantly, it’s a requirement by the Federal Trade Commission.

The FTC says that these disclosures must be clear and obvious. It doesn’t want you to use anything ambiguous, like #thanks or #collab, which could be misinterpreted.

You also can’t rely on a disclosure that will only be seen if people “click more” or view the content on a separate landing page.

To show you how to properly disclosure your relationships, look at this post from Anastasia Ashley:

anastasia

Anastasia is promoting La Roche-Posay skincare products.

As you can see, she clearly tagged them in her caption and used the hashtag #sponsored to disclose her relationship with the brand.

There is definitely nothing ambiguous about that. She’s complying with FTC regulations.

11. Promote your services

OK, so you want to make a living on social media without selling any products. But you can still sell your services.

Earlier I explained how you could make a living by taking high-quality photos and then leverage your photography skills to make money.

That’s just one way to do it, but there are plenty of others.

For example, let’s take a look at Rob Atkin’s Instagram profile.

rob

Rob is promoting his personal website in the biography.

Clearly, he’s a personal trainer. But the way he positions his services is much more creative than just saying “personal trainer.”

Instead, he uses creative phrases such as “I help busy people get abs” and “fitness specialist” to promote his services.

As you can see from his posts, his content fits into that niche, which is extremely important, as I mentioned earlier.

So if you want to make money on social media without selling any products, consider using your distribution channels to promote your services instead.

Conclusion

There is tons of money to be made on social media right now.

People are making a living without selling a single product.

Those of you who have a large social following can use your profiles to get paid by brands.

Even if you don’t have lots of followers right now, you can increase your following and engagement metrics to make yourself more appealing to prospective clients.

If you follow the tips and advice I’ve outlined in this guide, you can turn your social media profile into a money-making machine.

By Neil Patel

Neil Patel is a New York Times best selling author. He is the co-founder of Crazy Egg and Hello Bar and he helps companies like Amazon, NBC, GM, HP and Viacom grow their revenue. The Wall Street Journal calls him a top influencer on the web, Forbes says he is one of the top 10 online marketers, and Entrepreneur Magazine says he created one of the 100 most brilliant companies in the world. He was recognized as a top 100 entrepreneur under the age of 30 by President Obama and one of the top 100 entrepreneurs under the age of 35 by the United Nations. Neil has also been awarded Congressional Recognition from the United States House of Representatives. Continue reading

Sourced from QUICKSPROUT

By Pierre DeBois

Marketers may have once doubted the possibility of doing so, but there’s no doubt today that retailer interest in social commerce is rising, and has been rising steadily over the years as social became an important part of the mobile nexus, along with the willingness to make purchases via mobile. For example, Business Insider reported last year that the top 500 retailers earned $3.3 billion from social shopping in 2014, a 26 percent increase over 2013.

The result? Consumer interest in products and services is leading to sales, as customers are becoming more comfortable using their phones for online purchases or to complete purchases in-store. How then should marketers and retailers think about marketing for each social media platform? Here are a few observations that can strengthen your strategy development.

Facebook

The largest social media platform has been refining user options for expressing themselves—from emoticons to live video.  Marketers can best leverage Facebook through video by using Facebook Live to speak with business page followers. Many businesses of all scales, such as The Bassline Group in Chicago, use video to connect with customers regularly.

Here are some ideas for Facebook Live content:

  • Product launches and demonstrations: Comments from followers can provide feedback that can become valuable insights when a new product is being revealed.
  • Customer service sessions: Troubleshooting problems with devices or products can incorporate responses from followers, treating it as as face-to-face with a real person.
  • Q&A sessions: Q & A sessions offer opportunities to build customer rapport and trust. Marketers can invite experts to help answer product or service questions from your customers.

Many of these ideas can be conducted through a video platform. Using Facebook Live from a mobile device requires the Pages Manager App.

Facebook is also a dominant advertising platform among social media platforms.  Ads enhance strategy in conveying messages to customers, and Facebook ads have been effective in reach, especially in mobile.  Marketers should look to use Facebook ads as a means to connect to customers on the go.

Marketers can also look forward to more Facebook refinements, and for good reason. Marketing Land reported that Facebook will reach maximum News Feed ad load during 2017. This means Facebook must experiment with new ways to deliver ads and other marketing features to continue its revenue growth.

Twitter

Twitter has always been a means for connecting to people outside of a customer base. Past social media strategies have suggested that Facebook pages tend to attract customers familiar with your brand, while Twitter profiles tend to attract people who are seeking your products and services, consequently discovering your business.

Twitter has striven to provide features that deepen engagement.   Industry analysts have been critical of recent trends that suggest waning user interest in Twitter.   Brands interested in immersive advertising experiences have demanded more segmentation features.  In response Twitter has introduced ad groups, a campaign feature that customizes according to segment. It has revised its analytics dashboard to improve campaign measurement.

Marketers should also consider Twitter as an opportunity to provide customer service.  According to Twitter,  an Applied Marketing Science study confirmed that customer service on Twitter influences sales. Providing customer service through social channels like Twitter can be a fast way to connect to customers and let them know that their needs are indeed heard.  But marketers must verify that customers are comfortable using Twitter before initiating or expanding customer service resources.

Pinterest

Pinterest has become a search engine, according to Marketing Land. Users pin Pinterest images after discovering products, services, and brands they like the most. This planning reflects the potential of future purchases.

Marketers can strategize on this behavior by creating a preview board in Pinterest—teaser images and ideas that let followers know about what’s to come.  YouTube videos can also be embedded in a pin—at the top of this article is one I made for a presentation as an example.  Cultivating a preview board keeps users engaged and builds a following that eventually leads to sales.

Instagram

Retailers and brands are discovering how inspirational posts on Instagram can raise branding impact. New tools, such as Instagram Analytics, are starting to help marketers manage that impact. These tools are meant to leverage the best aspect of Instagram—presenting unique images and video that show how a product or service is used among consumers, or reflect the quality of a product.

The content can range from lifestyle associations, such as hiking with Timberland boots, or showing how boots are manufactured to exacting standards. Overall, images should augment the imaginative connection customers have with brands.

Supplementing Social Media Strategy With Analytic Tools Is Now A Must

No matter what combination of social media is used, marketers should also examine advanced dashboards options that blend social media data into a central graph.  Options run the gamut from Supermetrics—a service that lets you pull data from an Excel sheet into Google Data Studio and then into a dashboard.  R programming models can also be used to predict trends. These tools can determine which platforms are best in referring traffic to retailers’ websites and apps.

Can you sell products in social media?  Customer response appears to make that answer an emphatic “Yes!”  But it is up to marketers to make sure they listen to how that yes is expressed, and use that knowledge to inform their social strategy.

By Pierre DeBois

Sourced from DMN Data. Strategy. Technology.

Snapchat is over. Influencers are oversaturated. And content is everything.

Those were some of the takeaways from a panel discussion about social media marketing held Tuesday at the FN Platform trade show in Las Vegas.

The participants included Rollie founder and CEO Vince Lebon, Sam Edelman marketing director Lizzi Bickford, Chinese Laundry marketing manager Alle King and Karen Bueno, Blowfish Malibu’s VP of marketing. FN’s women’s editor, Nikara Johns, moderated the conversation.

FN Platform Social Media Panel
(L-R): Karen Bueno, Alle King, Nikara Johns, Vince Lebon and Lizzi Bickford.
CREDIT: Jim K. Decker

All four executives agreed that the strongest social platforms for brand marketing right now are Facebook and Instagram — particularly Instagram, thanks to its highly visual format.

“With Instagram, we focus on brand awareness and engagement, and there we’re able to build a visual around who the brand is,” said Bueno. “With Facebook, it’s more of a VIP feel, and with those people, they give us their true feelings about [Blowfish Malibu]. That’s been helpful for us in finding out what customers like about the brand and what they don’t.”

Bickford added that gauging the effectiveness of the programs is twofold: “We measure success through engagement, and conversion is also optimal. We’re seeing a rise year over year of about 170 percent on a swipe or click-to-shop [tool]. Those features have definitely enhanced the platforms for us from a brand side.”

As for platforms that don’t work, the executives said they have all abandoned Snapchat completely and use Twitter sparingly. “The biggest result we’ve had with Twitter is if a celebrity or influencer is wearing our shoes and tweeting about it,” said King. “For me as a consumer, I only pay attention to big people and what they’re saying.”

When it comes to working with online influencers, the marketing experts recommended a careful and strategic approach. “Go in with a plan and make sure you’re aligning with the right people. Influencers are great, but the market has become really saturated,” said Bickford, who noted that she likes to meet — or at least speak with — every influencer who works with the Sam Edelman brand. “I want make sure that we vibe and they understand our messaging.”

King noted that microinfluencers have proved to be highly effective at driving online buzz for Chinese Laundry.

But Blowfish’s Bueno advised always checking the numbers before signing a partner. “Look at the engagement of their followers. They may have 2,000 likes on an Instagram photo but no comments,” she said.

For Rollie, while the label does work with social influencers, Lebon and his wife have become increasingly visible in its marketing. “When I first launched the brand, I tried to keep myself separate. But a brand is not what you say it is; it’s what they say it is,” said Lebon. “We found that people connected with our story. So now we’re putting up more photos of me and my wife, and we’re starting to document us living our bucket list. Because we want to empower our community, and the only way is by living what you say. We’ve become the face of it — not by choice, but it feels honest.”

Overall, the executives stressed that in today’s environment, it’s challenging to keep up with changing technologies and to stand out in a noisy digital landscape. But what is essential is having a strong identity.

“Make sure you have a voice, your tone is consistent, and make sure you have a story to tell,” said Bickford. “People want authenticity and content that they can learn from.”

And in the end, brands also need to be realistic about expectations, explained Lebon. “There’s no quick fix,” he said. “We would look at these big influencers and think, ‘If only we could work with them.’ And then you’d get them, and it wasn’t massive. Accept that and stop chasing. Just work on great content and add value to people’s lives. Instead of looking for that one influencer, create something where everyone you touch is inspired and they retell it and then become your brand advocators.”

FN Platform Social Media Panel
(L-R): Alle King, Karen Bueno, Nikara John, Vince Lebon and Lizzi Bickford.
CREDIT: Jim K. Decker

Sourced from FN

By Danielle Winski 

As we come to the end of summer, consumers are looking ahead to the holiday season, but the upcoming months are more than just pumpkins and holiday decorations. For brands, it’s a time to reflect on what has worked for their business’ content marketing strategy and determine what they need to change for the new year ahead.

As you begin creating your new content marketing plan, it’s the perfect time to expose some of the top industry secrets for successful email, blogging and social media strategies. Keep reading to find out what they are.

5 Email Content Marketing Secrets Exposed

It’s hard to believe that email marketing is frequently overlooked as a valuable content marketing tool for businesses with statistics like:

Sending out an e-newsletter on a regular basis is very important for your company’s overall strategy. In fact, e-newsletters have a return on investment (ROI) of 122 percent. That’s huge! Ready to use email as part of your business’ content marketing strategy? Here are my top-secret insights to create a winning email marketing campaign.

  1. Make the Subject Line a Priority. This is probably one of the most important writing tips! A subject line can make or break your email’s success; in fact, almost a third of recipients open an e-newsletter based on just the subject line. Take the time to really think about the topic of your letter, what would make you want to open an email and incorporate words that boost open and click-through rates like:
  • Alert
  • News
  • Bulletin
  • Daily
  • Weekly
  • Sale
  • New
  • Video

Once you think you have a strong subject line, run it through a headline analyzer, like CoSchedule, to see how it scores. Make adjustments until you get the best possible subject line you can think of.

  1. Include Your Mobile Readers. Is your primary target ages 18-44? Email is the most common activity for smartphone users in this demographic, and the majority of decision-makers check their email from their mobile devices. It’s vital that your e-newsletters are easy to read and are pleasing to the eye on smartphones, tablets and computers.
  2. Keep it Easy to Digest. Speaking of keeping your e-newsletters easy to read, think about their length (this is one of those writing tips that applies to every area of marketing). Remember to keep each e-newsletter easy to digest. Instead of including 7 paragraphs about your latest product, put the details on your website so you can share the most exciting highlights and link to it from your newsletter.
  3. Stick to a Schedule. How often do you send your e-newsletter out? Although a daily distribution is probably too often, you don’t want subscribers to forget about you completely either. Create a schedule and stick to it. I recommend sending at least two distributions a month, making sure to send them approximately the same time every month.
  4. Analytics Are Your Friend. By actually taking the time to look at your open rates and click-throughs, you can determine the best day of the week to send your e-newsletter, in addition to what type of content readers are most interested in.

6 Blogging Content Marketing Secrets Exposed

Follow these six blogging content marketing secrets to take your blog to the next level.

A well-rounded content marketing strategy should also include blogging. As we’ve shared before, updating your business’ blog on a regular basis is incredibly valuable for making your organization visible online (see the statistics in this blog post). While blogging regularly is key, there are a few secrets that will take your blog to the next level; here are six of them.

  1. Quality and Consistency is More Important than Quantity. Even with a staff that can help you write blog posts, updating your website seven days a week requires a LOT of content creation. It’s better to only upload one post per week if you’re consistent – down to the same day of the week and time of day.
  2. Write for Search Engine Optimization (SEO) AND the Reader. SEO is important! But it’s also vital that you write your blog posts with people in mind, not Google’s algorithms.
  3. Share the Love. You’ve uploaded a post to your blog. Great! Now what? You can’t let your post sit there and hope that people will find it. You need to take an active approach to gain readers. Share the post on your social media pages, too. Depending on which networks you use, add a few relevant hashtags to make it more visible as well.
  4. Success Takes Time. Don’t be discouraged if your blog isn’t an instant success. It takes time to build a strong following. It can take 18 months to a year to build momentum and start seeing a noticeable return on investment, but if you are patient and diligent you will reap the rewards!
  5. Take Advantage of Your Email Lists. Yes, social media is a great way to share your blog posts, but so is your email newsletter! Your email lists are made up of readers that have opted-in to hear from you, so use it to your advantage. There are many ways you can use your blog posts on your newsletters including teasing an already published post on your site or giving recipients access to an article before it’s live on your main website. Test out different ways to share your blog posts over a few newsletters and see what resonates the best with your audience.
  6. Images and Formatting are Important, Too. As important as words are, the overall appearance of your website and the blog posts on it make a difference. Use high-res images, think about formatting and consider how your site appears to new visitors. This blogging secret should also include the length of your posts. Keep your blog interesting by including a mix of long (1,200-1,500 words) and short (500-800 word) posts which are easy to read and informative.

4 Social Media Content Marketing Secrets Exposed

With these social media content marketing secrets, you’ll make your audience fall in love with your business.

Social media can be a powerful, cost-efficient tool. When developing a social media content marketing strategy it is natural that some mistakes will be made. However, using it the wrong way could have a big negative impact on your business. Here are four social media marketing secrets that will help you avoid making destructive mistakes.

  1. Learn about Your Customer Base. An important social media marketing strategy that some businesses miss is learning about who their customer base is. You can add people to your contact list and get Facebook fans and Twitter followers ‘till you’re blue in the face. However, if you don’t know who they are, those Facebook fans or Twitter followers are useless to your business. You need to make sure you’re engaging with your customer base. Find out who they are and what they’re interested in to convert those fans and followers into solid sales leads.
  2. Each Social Media Platform is Unique. One big mistake many businesses make in their social media content marketing strategy is treating all their social media networks the same. Each social media network is different, has its own language, customers and audience. It’s important to learn how people are communicating and sharing on each site.

Many businesses blast the same exact message at the same time across all their social media networks not realizing that this can come across as fake, impersonal or even spam-like. To avoid this, you need to be strategic when writing and posting. Make sure you are writing different status updates for each social media network. Also, make sure to learn a bit about how your fans and followers are responding to posts on your social media networks. What are people engaging with more? What times are you seeing the most activity? Once you learn these two things, you can better plan your social media updates so your business is getting the most out of every post.

  1. Make Sure Your Social Media Profiles Are Complete. One of the first things new users go to when they check out your social media network is your company’s bio. If you have nothing written in your “about” section or it’s missing your businesses’ location or website, you’re also missing out on a huge social media marketing opportunity. If visitors don’t know what your company does then why should they follow your social media network? Don’t assume people know who you are and what you do. Even big brand names make sure to have their about sections filled out in detail.

Bonus tip: Be creative! Try to make your “about” section intriguing, fun and engaging. If you’re writing your bio and it seems boring, then it is most likely boring to your Facebook fans too. Check out these two company bio sections for some inspiration: bareMinerals and Wendy’s.

  1. Focus on Quality, Not Quantity. Like newsletters and blogging, quality will always be more important than quantity. Many businesses are far too worried about the number of followers and fans they have, but that number doesn’t necessarily translate to sales. The truth is, your business needs to be more worried about the quality of your audience. It’s more valuable for your business to have a hundred highly engaged brand advocates than a thousand followers or fans that never engage with your brand. The goal is to build a strong community of loyal, lifelong consumers who will boast about your company to their friends and family.

With these email, blogging and social media secrets now at your fingertips, you’re ready to take to your content marketing strategy to the next level.

By Danielle Winski 

View full profile ›

Sourced from Business 2 Community

By

When it comes to social media related to auto buying, carmakers should not put too much emphasis on “all the feels” as most demographic groups are looking more for facts.

The days of social as an optional marketing channel are over. Now that social has its rightful place at the table, it is vital to understand where in the funnel social efforts should be targeted, according to Spout Social.

Per its 47-page annual social index, the top consumer content preference is for product information (48%), followed by promotions and deals (46%), education content (18%), news (17%), business updates (12%) and entertaining content (9%). Only 8% want to see “inspirational content” and only 4% want to see content including celebrities or other influencers they follow.

“Consumers want brand awareness and consideration stage content from brands on social,” according to the report. “But 80% of social marketers are hyper-focused on awareness activities, leaving out the consideration piece of the puzzle. The social marketer’s No. 1 challenge is still ROI. Return on investment is the top concern for 55% of social marketers. This makes sense for two reasons: They aren’t meeting the full needs of their social audience with both brand awareness and consideration content and they’re defining ROI incorrectly to begin with.

Facebook remains a dominant force in marketing strategies and consumer behavior. A whopping 97% of social marketers list Facebook as their most used and useful social network, and Instagram blows Snapchat out of the water by social marketer usership and consumer adoption. In fact, 83% of marketers use Instagram and 13% use Snapchat; 51% of consumers use Instagram and 30% use Snapchat.

The automotive industry-specific data provides a pulse on effective social media marketing strategies to note for 2018.

“As marketers, we hear about ROI every single day—and social marketers remain anxious about it,” according to the report. “To truly understand what ROI means in the social marketing industry, and how social marketers are aligning with consumer preferences, we asked more than 2,000 social marketers how they approach structure, goals and content. We asked about their priorities and what they need to do their best work. Then we cross-referenced their reports against what consumers actually want. “

Millennials and Gex X differ in that Millennials prefer inspirational and entertaining content and business updates more than Gex X. Gen X prefer product information and news more than Millennials.

A recent Pew Study differentiated between Millennials (ages 22-37) and Generation X (ages 38-53) and their media consumption patterns. Sprout wanted to see how this differentiation translates to social.

As it turns out, Millennials are twice as likely to use Snapchat as Generation X. Millennials want to see only friends’ content on social 52% more than Gen X Millennials and Gen X prefer the same content from companies: Discounts or sales, posts that showcase products or services and educational posts.

“We found that social is still very much a personal platform,” according to the report. “People spend time on social, first and foremost, to interact with family and friends. As brands put together campaigns and messaging, they must remember that they are guests at dinner, not members of the nuclear family: their role in user feeds is delicate, valuable and should be treated with great care.:

So how can brands disrupt the user experience in the least intrusive and most relevant way? Data shows the answer: with awareness and consideration stage content. Think long-term, not quick fix. Think relationships, not attribution, per Sprout.

“Where there is alignment (is) customer service,” according to the report. “On the front lines with customers and prospects everyday, an overwhelming majority (88%) of social marketers understand the importance of customer service on social; nearly half (45%)
of consumer respondents have reached out to a company on social.”

Employee advocacy is the new influencer marketing. Social marketers in 2018 see the value in employee advocacy as a cost-effective, scalable alternative to influencer marketing. Seventy-one percent of social marketers use employees as influencers or advocates today or want to in the future, while only 19% of marketers surveyed had the budget for an influencer program. This shift reflects consumer tastes: 61% of consumers said they would be more likely to research a product or service recommended on social by a friend vs. 36% for influencers/celebrities.

By

Sourced from MediaPost

By Caroline Knorr

Unfortunately, simply cutting off social media isn’t necessarily the answer.

From cyberbullying to FOMO to cruel comments, social media can be a land mine for kids. Issues we parents never had to worry about, such as an intimate photo texted to the entire school or Instagram videos of a birthday party we weren’t invited to, are now a risk for many tweens and teens. With kids’ digital well-being a concern, researchers are exploring potential links between social media and the rise in teen suicide rates, tech addiction, and loss of real-life social skills. And many parents are wondering: Is social media causing my kid to have anxiety?

It’s an important question ― and one that makes for compelling headlines for worried parents. While it’s too early to say with certainty (this is, after all, the first generation of “digital natives”), the reality is somewhat nuanced. Some research has observed a relationship between social media use and anxiety in kids, but it’s difficult to know if and when social media is causing anxiety or whether kids who are anxious are turning to social media as a way to soothe themselves or seek support. How kids use social media matters, too: Social comparison and feedback-seeking behaviors have been associated with depressive symptoms, which often co-occur with anxiety.

Of course, it’s common for kids to feel anxious sometimes. But there’s a big difference between occasional anxiety and an anxiety disorder that requires professional care. If your kid is overly self-conscious, has uncontrollable and unrealistic anxiety, is unable to make it go away, and avoids things, you may want to seek help. (Learn more about anxiety in kids at the Child Mind Institute.) For these kids, social media may act as a trigger for ― though not the root cause of ― their anxious feelings. There are also kids, who, for a variety of reasons, may be more sensitive to the anxiety-producing effects of social media. For example, kids with social anxiety disorder may prefer online interactions over face-to-face interactions. Bottom line: You may not know the impact of social media on your kid until issues surface.

Unfortunately, simply cutting off social media isn’t necessarily the answer. It’s such a huge part of many kids’ lives that not having access to social media could take a toll. In fact, being connected to friends through social media may counterbalance some of its negative effects.

Without conclusive research to back up claims that social media causes anxiety ― and some evidence to show it’s beneficial ― it’s up to you to keep tabs on how your kid’s doing. Though it adds an extra layer to your parenting duties, it’s a good idea to get a good sense of your kid’s online life. Ask kids to give you a tour of their social media world. As they’re showing you around, you might hear some of the positive stuff you weren’t expecting, as well as some of the problem areas your kid could use help with. Also, add social media to the “wellness checks” that you already do. For example, when you ask how they slept and what they ate, ask how they’re feeling about social media. Is it mostly positive, helpful, and supportive, or do they want to step back but aren’t sure how? Here are some more tips for keeping social media a positive for kids:

Encourage self-care. Seeing photos of a trip to the beach your friends didn’t invite you to can really sting. If your kid is super bummed or tired of digital drama, suggest they take a break from social media for a while. In fact, if they post a status update that they’re taking a break, their friends might be very accepting because they’ve had similar feelings.

Help kids put social media in perspective. People post stuff that makes their lives look perfect ― not the homework struggles, or the fight they had with their dad, or the hours it took to look as good as possible for the camera. Remind kids that social media leaves the messy stuff out ― and that everyone has ups and downs.

Encourage offline activities. In a world where kids could spend their days lying around looking at Instagram, it’s doubly important for them to feel as though they’re cultivating their inner lives. Prompt them to balance social media with soul-nourishing activities such as hobbies, exercise, reading, and helping others. Otherwise, what are they going to brag about on social media?

Talk about their feelings. Ask them what it feels like to look at other kids’ feeds. Is there a tipping point from when they feel OK to when they start to feel bad about their own lives? Encourage them to stop before that feeling sets in and do something good for themselves instead.

Let them know you’re there for them. You may not understand everything about your kid’s online social life. But recognizing it’s important to them makes your kid feel valued ― and more likely to come to you when they encounter problems.

Get help. If you see any cause for concern, including mood swings that seem to result from social media, not taking pleasure in activities he or she used to enjoy, and having accompanying symptoms such as headaches and stomachaches, visit your kid’s pediatrician for a professional opinion.

The Child Mind Institute contributed to this article. Learn more at childmind.org.

Feature Image Credit: Photo by Kev Costello, Unsplash

By Caroline Knorr, Common Sense Media

Sourced from HUFFPOST

By Lora Kellogg

As any franchise leader knows, developing and expanding your brand isn’t easy. Traditional methods of franchise development, such as working with franchise brokers and using public relations, can be successful. But they’re much more effective when paired with newer methods, such as digital marketing.

Social media platforms provide great lead generation options for advertising. Consumers already feel comfortable engaging on social platforms, and platforms such as Facebook have lead generation-specific ads that provide outstanding targeting options. Users can submit their information on Facebook or Instagram without having to leave the app or website, which makes the process easier for mobile users and delivers more leads to your franchise development team’s inbox.

Brands with an active social media presence already understand the benefits of social platforms. Users interacting with brands on social media aren’t looking only for promotions and discounts; they also are looking for business opportunities.

Brands hoping to interact with potential franchisees should take note. Leads generated through social media are highly motivated. Here are four ways your franchise can increase leads generated from social media platforms.

1. Increase overall brand awareness

Want more consumer interaction on social media? Start by telling your brand story. Tell customers what your company stands for and what it has to offer through articles, videos, and other posts on social media. Seize this opportunity to introduce your brand to potential franchisees on platforms where they’re already comfortable engaging.

Approximately 68 percent of American adults use Facebook — which towers above adult user statistics for other platforms. YouTube takes second place, with 40 percent of adults using it regularly. Talk to your franchisee candidates on the platform or platforms of their choice.

2. Develop lookalike audiences on Facebook

Facebook engagement reigns supreme among adults on social media platforms, so take advantage. Develop new leads by uploading an existing email leads list and using Facebook to create a target “lookalike” audience based on common characteristics shared by members of your email list.

Similarly, you can develop an audience by examining which people have visited your franchise development website. These potential franchisees have shown a clear interest in your brand and already are being served your remarketing ads. Create a lookalike audience based on these users to find similar leads to add to your remarketing list.

3. Create personas among your target demographic

Even among your target demographic, there are a lot of variations. Millennials, for example, share similarities, but they can be subgrouped into young married people with kids, young married people without kids, single college graduates in their first jobs, and other categories. Develop personas within your preferred demographic to more clearly define your target audiences.

Take inventory of the traits you look for in new franchisees to divide your target demographic into desirable categories, then take advantage of hypertargeted social media ads to talk to each persona differently. Recent college graduates are looking for something different from young married people with children. Provide messaging that forges authentic connections with each persona in your audience.

4. Take advantage of Facebook’s new lead-gen ads

Using Facebook’s hypertargeted lead ads can point your qualified audience members to a landing page. This page should offer relevant gated content in exchange for an email address. The content could include an e-book, webinar, or promotional offer.

Once you have collected this email list of qualified leads, target them with remarketing ads. This list also can be used in an email drip campaign. Despite all of Facebook’s offerings, don’t forget to follow up in real life. Digital platforms can’t replace the personal touch, after all.

Growing a franchise is a challenge every franchisor must meet. But in this digital-first world, social media provides a strong tool for lead generation. Follow these four simple tips to ensure your team is getting the most out of its social endeavors.

By Lora Kellogg

Lora Kellogg is president and CEO of Curious Jane, an ad agency specializing in franchises. With nearly 15 years of experience and a portfolio of top brands, she and her team work with established and emerging franchises to grow sales, increase traffic, build brand awareness, and generate leads.

Sourced from Franchising.com