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  • Twitter collects a lot of data on you, including a compiled list of “inferred interests” it uses to personalize your experience.

  • This interests list was initially rolled out to Twitter users a while back, but the feature was rediscovered this week and users have been tweeting their own lists, some of which include topics are weirdly specific and seemingly inaccurate.

  • Find out below how to find your own list of what Twitter thinks you’re interested in.

If you’ve ever wondered what Twitter knows about you (or thinks it knows about you) based on your online activities, there’s an easy way to find out.

There’s a special “inferred interests” dossier that Twitter creates for every user of the social network. These personalized lists are Twitter’s best guesses about your predilections, from favorite TV shows to sports, and even some seemingly random stuff.

The “inferred interests” data was made available to users more than a year ago, but the existence of this feature has for some reason resurfaced this week on Twitter. Users have been tweeting out their lists of personalized interests, which include topics such as news, science, and soccer.

“These are some of the interests matched to you based on your profile and activity that are used to personalize your experience, including ads,” Twitter says about your inferred interests. “You can adjust them if something doesn’t look right.”

The random and sometimes weirdly specific nature of some of these inferred interests are raising chuckles among some users:

I checked mine, and Twitter seems to think I’m incredibly interested in the Shrek reboot — so much that it’s listed twice.

Here’s how to check out what Twitter thinks your interests are:

View As: One Page Slides

 

You can find out your interests, according to Twitter, under your “Settings and privacy” tab.

You can find out your interests, according to Twitter, under your "Settings and privacy" tab.

Twitter/Business Insider

Select “Your Twitter data,” which is found all the way toward the bottom of your settings list.

Select "Your Twitter data," which is found all the way toward the bottom of your settings list.

Twitter/Business Insider

Scroll down to the section titled “Interests and ads data.” Not only can you find your “inferred interests” collected by Twitter (the first section), but you can also discover what data Twitter has collected — and shared— so it can personalize the advertisements it shows you on its platform.

Scroll down to the section titled "Interests and ads data." Not only can you find your "inferred interests" collected by Twitter (the first section), but you can also discover what data Twitter has collected — and shared— so it can personalize the advertisements it shows you on its platform.

Twitter/Business Insider

Some of my Twitter interests make sense, since I do report on news and technology, after all. But some of the others don’t make much sense — specifically my apparently significant interests in, “Shrek is getting a reboot by producer behind Despicable Me” and “People are calling The New York times following Press Secretary Sarah Sanders’ statement.”

Some of my Twitter interests make sense, since I do report on news and technology, after all. But some of the others don't make much sense — specifically my apparently significant interests in, "Shrek is getting a reboot by producer behind Despicable Me" and "People are calling The New York times following Press Secretary Sarah Sanders' statement."

Twitter/Business Insider

You can also find your Twitter interests by clicking on this link and entering your password.

Feature Image Credit: Regis Duvignau/Reuters

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Sourced from Business Insider UK

 

 

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Twitter has substracted millions of suspicious followers again after first removing them in July this year.

As a result of the company’s crackdown on fake users, singer Katy Perry lost about 861,000 followers, according to social measurement firm Social Blade and Twitter’s own account lost 2.4 million followers.

According to Twitter, it discovered a bug where some of these accounts were briefly added back, which led to misleading follower counts for “very few accounts.”

In July, Twitter said: “As part of our ongoing and global effort to build trust and encourage healthy conversation on Twitter, every part of the service matters. Follower counts are a visible feature, and we want everyone to have confidence that the numbers are meaningful and accurate.

“Over the years, we’ve locked accounts when we detected sudden changes in account behavior. In these situations, we reach out to the owners of the accounts and unless they validate the account and reset their passwords, we keep them locked with no ability to log in. This week, we’ll be removing these locked accounts from follower counts across profiles globally. As a result, the number of followers displayed on many profiles may go down.”

The latest move was prophesied by Samuel Scott, a columnist for The Drum, who predicted a new wave of global social media regulation last month.

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Sourced from The Drum

By Pierre DeBois

Marketers may have once doubted the possibility of doing so, but there’s no doubt today that retailer interest in social commerce is rising, and has been rising steadily over the years as social became an important part of the mobile nexus, along with the willingness to make purchases via mobile. For example, Business Insider reported last year that the top 500 retailers earned $3.3 billion from social shopping in 2014, a 26 percent increase over 2013.

The result? Consumer interest in products and services is leading to sales, as customers are becoming more comfortable using their phones for online purchases or to complete purchases in-store. How then should marketers and retailers think about marketing for each social media platform? Here are a few observations that can strengthen your strategy development.

Facebook

The largest social media platform has been refining user options for expressing themselves—from emoticons to live video.  Marketers can best leverage Facebook through video by using Facebook Live to speak with business page followers. Many businesses of all scales, such as The Bassline Group in Chicago, use video to connect with customers regularly.

Here are some ideas for Facebook Live content:

  • Product launches and demonstrations: Comments from followers can provide feedback that can become valuable insights when a new product is being revealed.
  • Customer service sessions: Troubleshooting problems with devices or products can incorporate responses from followers, treating it as as face-to-face with a real person.
  • Q&A sessions: Q & A sessions offer opportunities to build customer rapport and trust. Marketers can invite experts to help answer product or service questions from your customers.

Many of these ideas can be conducted through a video platform. Using Facebook Live from a mobile device requires the Pages Manager App.

Facebook is also a dominant advertising platform among social media platforms.  Ads enhance strategy in conveying messages to customers, and Facebook ads have been effective in reach, especially in mobile.  Marketers should look to use Facebook ads as a means to connect to customers on the go.

Marketers can also look forward to more Facebook refinements, and for good reason. Marketing Land reported that Facebook will reach maximum News Feed ad load during 2017. This means Facebook must experiment with new ways to deliver ads and other marketing features to continue its revenue growth.

Twitter

Twitter has always been a means for connecting to people outside of a customer base. Past social media strategies have suggested that Facebook pages tend to attract customers familiar with your brand, while Twitter profiles tend to attract people who are seeking your products and services, consequently discovering your business.

Twitter has striven to provide features that deepen engagement.   Industry analysts have been critical of recent trends that suggest waning user interest in Twitter.   Brands interested in immersive advertising experiences have demanded more segmentation features.  In response Twitter has introduced ad groups, a campaign feature that customizes according to segment. It has revised its analytics dashboard to improve campaign measurement.

Marketers should also consider Twitter as an opportunity to provide customer service.  According to Twitter,  an Applied Marketing Science study confirmed that customer service on Twitter influences sales. Providing customer service through social channels like Twitter can be a fast way to connect to customers and let them know that their needs are indeed heard.  But marketers must verify that customers are comfortable using Twitter before initiating or expanding customer service resources.

Pinterest

Pinterest has become a search engine, according to Marketing Land. Users pin Pinterest images after discovering products, services, and brands they like the most. This planning reflects the potential of future purchases.

Marketers can strategize on this behavior by creating a preview board in Pinterest—teaser images and ideas that let followers know about what’s to come.  YouTube videos can also be embedded in a pin—at the top of this article is one I made for a presentation as an example.  Cultivating a preview board keeps users engaged and builds a following that eventually leads to sales.

Instagram

Retailers and brands are discovering how inspirational posts on Instagram can raise branding impact. New tools, such as Instagram Analytics, are starting to help marketers manage that impact. These tools are meant to leverage the best aspect of Instagram—presenting unique images and video that show how a product or service is used among consumers, or reflect the quality of a product.

The content can range from lifestyle associations, such as hiking with Timberland boots, or showing how boots are manufactured to exacting standards. Overall, images should augment the imaginative connection customers have with brands.

Supplementing Social Media Strategy With Analytic Tools Is Now A Must

No matter what combination of social media is used, marketers should also examine advanced dashboards options that blend social media data into a central graph.  Options run the gamut from Supermetrics—a service that lets you pull data from an Excel sheet into Google Data Studio and then into a dashboard.  R programming models can also be used to predict trends. These tools can determine which platforms are best in referring traffic to retailers’ websites and apps.

Can you sell products in social media?  Customer response appears to make that answer an emphatic “Yes!”  But it is up to marketers to make sure they listen to how that yes is expressed, and use that knowledge to inform their social strategy.

By Pierre DeBois

Sourced from DMN Data. Strategy. Technology.

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It’s harder than ever to find classic films on streaming services like Netflix. Thank goodness for social media.

“It just took off like lightning,” Jennifer Dorian says.

The “it” in question is a Twitter meme that became all but ubiquitous when it spread across the platform in April, asking people to list the four films that defined them, and then to include the hashtag #Filmstruck4 and tag four friends.

Seemingly everybody with an opinion on movies #Filmstruck4’ed. Barry Jenkins. Jessica Chastain. Rian Johnson. Vox’s own Genevieve Koski. It had everything you would want from a Twitter meme: It was easy to participate in, revealed something about your personality, and mostly avoided the major social and political arguments of the day. It made the often garbage-strewn hellscape that is Twitter in 2018 seem bearable for a brief moment.

It was, of course, also a corporate branding opportunity, cooked up by the Filmstruck social media team in a bid to raise awareness for the service, a sort of streaming version of Turner Classic Movies that currently boasts the streaming rights to the very hoity-toity Criterion Collection and the massive Warner Instant Archive — but which also has a minuscule marketing budget compared to the Netflixes of the world. To Dorian and her team, it succeeded beyond their wildest dreams, drawing attention both to Filmstruck and to the wider TCM world as a whole.

Sure, there was criticism here and there of Film Twitter falling so thoroughly for what was, ultimately, a marketing ploy. That criticism was fair, especially in an era when movie fans are encouraged to become fans not just of movies but of specific movie-related #brands.

And yet #Filmstruck4 also provided a window into a way classic movies, increasingly overlooked by the big three streaming services (Netflix, Hulu, and Amazon), have proved resilient in the face of so much #content. Social media might be tearing us apart when it comes to questions of politics, social progress, and superhero movies, but boy, is it the right platform for people who just want to talk about classic movies.

And TCM knows it, as does Criterion, its only real competition in the “popularization of classic film for mainstream audiences” space. Whether a fan community can be at once an organic social media-driven phenomenon and a major part of a corporate entity’s future business plan will determine the future of not just classic film fandom but also services like Filmstruck itself.

Want to talk about classic movies? Increasingly, it’s best to head to Twitter or Tumblr.

The Wizard of Oz.
You could say that Twitter is a kind of Oz, and we are all Dorothy, and … you know what? Forget this metaphor even happened. I just wanted to use a picture of a classic movie here.
MGM

In 2016, around the time of Filmstruck’s launch, I wrote about classic movies’ ongoing struggle to find space to exist in a streaming world. And one of the most consistent arguments against that piece was that, sure, Netflix might not be where you go to find a classic movie to watch, but it wasn’t as if the internet were hindering classic movie fandom. If you were on Twitter or Tumblr, especially, there was a party just waiting for you to get there.

“So often, when [social media] involves politics or things that touch on social issues, it becomes this rather ugly, hostile place, particularly for women,” says TCM host Ben Mankiewicz. “Here [on Classic Film Twitter], it is a social media. It is a social gathering, and like most social gatherings, people are pleased and delighted to be there and eager to meet interesting people who share their passion.”

Perhaps this feels incredibly obvious. Of course if there’s a specific topic you want to discuss in 2018, you can go on a social media platform to do so, in the way you might have gravitated toward a blog or message board 10 years ago. But where those platforms were characterized by a certain kind of dry, scholarly consideration, social media rewards those with a keen sense of visual flair, of aesthetic pizzazz.

Thus, classic film social media discussion is somewhat like the larger world of “Film Twitter,” in that it’s primarily interested in discussing and arguing about movies, but it has an element of evangelism to it as well. These are movies you should care about, the discussion argues, and here’s how you can get started watching and learning about them. Where Film Twitter can descend into petty infighting at the drop of a hat, the classic film social media community is ready to throw a million recommendations at you until you might find something you like. And then you’re hooked.

“I make a lot of GIFs,” says Nora Fiore, who writes and tweets under the handle Nitrate Diva. “A movie that nobody might have ever heard of, if they see just a little clip of somebody striking a pose or making a face, something that captures their imagination, they’re going to be more likely to find that film, and they’re going to be more receptive to films of that era in general. A lot of times, it’s just about putting that aesthetic out there and seeing how people latch onto it.”

This is where TCM enters the picture. Dorian is quick to point out that the company didn’t start the popular hashtag #TCMParty — as far as I can tell, it began in September 2011 tied to a live tweet-along of the movie Guys and Dolls by a handful of classic film bloggers — but the hashtag has come to occupy a kind of centrality to classic film discussion on Twitter and even other platforms. (Here’s a Tumblr for it, for instance.) It’s a quick way to find others who love classic movies, as well as a good place for TCM to engage with its base.

“We treat it with velvet gloves because we want to respect its authenticity,” Dorian says. “We don’t have a lot of off-channel marketing, so social media is really important to us.”

I certainly don’t want to make this relationship sound malicious, even if it involves people forming bonds with a corporation. The #TCMParty core audience is small enough — Dorian says TCM research has counted 30,000 unique participants in the hashtag — that the network can really get to know those viewers. And since TCM isn’t measured by Nielsen ratings (since it doesn’t show ads, it opts out of the numbers), paying attention to classic film discussions on social media is sometimes the best way to figure out who’s watching the channel.

“I’m a big Disney fan, and I will be the first to tell you Disney’s a company. I love them, but there’s no person behind a screen that I feel like I can connect with at Disney. It feels like corporate pandering, which is what it is,” says film critic Kristen Lopez, a passionate classic film fan and TCM devotee. And she says TCM is different, at least with its biggest fans. “TCM is really good at giving you that homeyness, that concept of, ‘We’re a small group within this big conglomerate.’ … They really feel like they foster this community within their own corporation.”

How discussing troubling aspects of classic movies online can enhance that complicated conversation, not shut it down

Tippi Hedren in The Birds. She later wrote that director Alfred Hitchcock sexually assaulted her.
Alfred Hitchcock’s treatment of actress Tippi Hedren on the set of The Birds has long been held up as an example of powerful men abusing that power in Hollywood.
Universal Studios/Getty Images

That feeling of “homeyness” has also given Classic Film Twitter a leg up when it comes to discussing the serial predations of horrible men in Hollywood, a topic that has come to much more prominence in the past year. It’s prompted an unending conversation about separating art from artists.

“Some of the defense of [troubling movies from the past] is, while incorrect, certainly human and understandable,” Mankiewicz says. “The threat is, all of a sudden I wake up one morning and [you] tell me that something I loved is now unlovable.” So how do we have that conversation without self-destructing?

Tune in to the discussion around these topics on Classic Film Twitter and you’ll find a pretty common refrain: This has always been happening in Hollywood. And once you understand and accept that, you can draw a more complete picture of moguls and artists who might have created great films but still did horrible things, a more complete picture that can help you contextualize modern art made in similar circumstances.

“#MeToo didn’t start and end with Harvey Weinstein. It goes back to looking at people like [Alfred] Hitchcock to Louis B. Mayer to Darryl Zanuck,” Lopez says. “Hollywood has been founded on men, whether it’s them running the studios or directing the movies. … People assume what’s going on now is so horrible, but I always talk to people, like, ‘You need to look at what was going on in the past, because classic film crimes are even more salacious. We just don’t know about it.’”

What sets the conversation on Classic Film Twitter apart is that it extends beyond simply questioning how to deal with figures from the past who might have done terrible things. It also touches on how older movies might have contributed to racist and sexist depictions of those who haven’t traditionally held power. And having these discussions in a friendly environment can help place films in a historical context, without arguing that historical context forgives or erases prejudice. Indeed, it can help viewers see how those films often maintained attitudes about sexism, especially, that stand out as very different from how we tend to believe the world was in the first half of the 20th century.

Pre-code movies especially are for me the lens to talk about sexual harassment and rape, because you don’t think of classic movies as talking about those topics, and yet there they are,” Fiore says. “We talk about the #MeToo movement and Hollywood being very male-dominated, and while that certainly has been true and was true in classic Hollywood, it’s amazing how much the women writers of classic Hollywood suffered through sexual harassment or blatant sexism, were denied jobs, were penalized for having babies, that kind of thing, [and] the way they tackled those topics in their films.”

Indeed, Fiore points to the 1933 film The Story of Temple Drake as a strikingly modern story of a woman forced into a series of tough decisions, where she has no good options, after being raped by a gangster. It might not be as blatant in its depiction of what happens as a modern film would be, but it’s unmistakable that Temple is raped and has her life destroyed. The movie caused a huge scandal in its day and was largely unavailable for decades — but it still exists, and if you were to stumble upon it playing on TCM some night, and wanted to talk about it, the #TCMParty folks would be waiting for you.

Classic film social media discussion, unlike the stereotype of online film discourse writing off older movies that contain eyebrow-raising elements as “problematic,” allows for deeper-than-average conversations among groups of like-minded fans. Those who aren’t as well-versed in the history of cinema get a thorough exploration of these topics, while others get the opportunity to engage in a conversation that tackles big topics without turning nasty.

“A lot of the time, what we’re trying to do is sell the beauty of the films while also recognizing the flaws of the system,” Fiore says. “That doesn’t just come down to things like sexual harassment. It also comes to things like the systemic racism of Hollywood. Some of what we’re trying to do is course-correct some of that.”

Classic film social media groups have a real-life gathering too — the Turner Classic Movies Film Festival

Ben Mankiewicz
Ben Mankiewicz poses with a fan at the 2018 TCM Film Festival.
TCM

When I shadowed Mankiewicz at the 2018 Turner Classic Movies Film Festival, he was greeted with wild excitement almost everywhere he went. Even when he was standing at a stoplight, waiting to cross Hollywood Boulevard, somebody asked him for a photograph. When we paused to talk to a group of older women waiting for their chance to “introduce” a classic film on camera at a display set up to allow people to play-act as TCM hosts, they were eager to practice their pitches for him. He offered pointers, and they soaked them up.

This is, in some ways, the function of the festival as much as anything else — it becomes a way for the classic film faithful to gather in a place that temporarily transforms a virtual community, built either online or around a TV network, into a real one, for a few days every spring. Little about it feels crass or overcommercialized in the way you might expect a film festival founded by a TV network to be. It’s heartening to see people who mostly talk online get together in person to talk about the movies they love.

And the audiences that attend the festival aren’t as old as you might expect. There are plenty of people in their 70s and 80s, but there are almost as many in their 20s and 30s, and many of them are racing into movies made 70 or 80 years before they were born, enjoying silent films with a live organist, or laughing along with some screwball comedy that was buried in a studio vault for decades. The festival is reliably one of my favorite pop culture events of the year, because something about it still feels pure, driven not by brand loyalty but by love for the movies as a concept.

And while the average age of classic film fans still skews older than that of other pop culture spheres — Dorian says most people tend to become more attracted to classic movies in their 50s — TCM has noticed an increase in younger viewers and festival attendees over the past decade, which would roughly coincide with the rise of social media. Not everybody at the festival is joining the online conversation, but enough people are.

“The world keeps making classic film fans,” she says. “That hasn’t been a problem, thank goodness.”

She likens it to something she read in the book Sapiens, by Yuval Noah Harari. Harari postulates that as we move forward into this digital age, we’re only further splitting ourselves up into digital tribes that share the same niche interests. We evolved to live in small communities that we rarely left, but hundreds of years of modernization and industrialization have changed that pattern. And now the internet is drawing us back to that way of life. In the world of politics, we’ve seen how this can be destructive, but there are places where finding your people can still provide a thrill of recognition.

Hang out on Twitter long enough and you’ll find more people like you. Maybe you’ll even start a hashtag, and maybe that will lead to something more, like seeing all your new friends in a Los Angeles multiplex every year.

Yes, there’s an element of crass commercialism to it — but these are, after all, the movies. Crass commercialism has always been baked in.

Dorian sums it up thusly: “Whether it’s Comic-Con or TCM or people who are into a certain kind of music, it’s all the same wiring that makes us want to be together with like-minded people.”

Feature Image Credit: I never did post a #Filmstruck4, so here’s my best attempt at picking the four movies that define me, which are (from left) It’s a Wonderful Life, The Exorcist, His Girl Friday, and Spirited Away.RKO; Warner Bros.; Columbia Pictures; Studio Ghibli

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Sourced from Vox

By Joshua Nite

Time moves faster on the internet. Last month’s memes are about as relevant as a 1920s vaudeville show. Even a bona fide viral phenomenon from just a few years ago seems quaint and dated.

Twitter and Facebook are only 12 and 14 years old, respectively. But they’re aging at internet speed. And right now they’re having a midlife crisis. Instead of buying a sports car and taking up craft brewing, though, that crisis is manifesting as existential dread and intense soul-searching.

The people who run the platforms are publicly examining their purpose and societal impact. More importantly, the people who use the platforms are asking tough questions:

What am I getting out of my time spent here?

Who is this platform structured to benefit?

Should I be trusting my data with this platform?

Is this a positive or negative thing I have let into my life?

As marketers, we have to ask ourselves the same questions. And we should add one more: Is our social media marketing valuable to our audience?

If we’re not adding value, we’re adding to the problem.

Social media is in crisis right now. But that doesn’t mean marketers should abandon ship. It means we have to do our own soul-searching. We need to take our social media accounts off of autopilot and approach them mindfully. Here’s what marketers should consider as we weather the social media midlife crisis.

How Does Your Social Media Marketing Make People Feel?

A recent Hill Holliday report found that a majority of 18-24 year olds were at least considering abandoning social media. Over a quarter said that social media hurts their self-esteem or makes them feel insecure. Thirty-five percent said there was too much negativity, and 17% said they were considering quitting because social media makes them feel bad about themselves.

Connecting with your brand on social media should make a person feel better. They should feel that your brand shares values with them, is paying attention to them, can help meet needs and solve problems.

It’s worth evaluating what your brand is posting on social to make sure it’s helping spread positivity. The old days of scaring or shaming people into buying a product are more than over. The overarching message of any brand on social media should be some variant of: “This is what we’re like. If you’re like that too, you’re awesome. Here’s some help you didn’t even know you needed. Here’s something to make your day a little brighter.”

Connecting with your brand on #socialmedia should make a person feel better. They should feel that your brand shares values with them, is paying attention to them, can help meet needs & solve problems. – @NiteWrites Click To Tweet

Is Your Brand Using Social Media to Be…Well…Social?

Let’s be honest with ourselves, shall we? No one opens their Facebook app saying: “Gosh, I hope I have some satisfactory brand interactions today.” People use social media to connect with other people — you want to see if your high school best friend had her baby, check out your uncle’s kitchen remodel, or see pictures of your parents’ second honeymoon.

Most brands on social media have been pretty lousy at giving people that type of person-to-person interaction. Which explains why people are moving their conversations out of the public eye, into private groups in apps like Facebook Messenger and WhatsApp.

How can brands be more social on social media? It starts with transparency and honesty. I love Wendy’s’ sassy Twitter account as much as the next jaded Gen X’er, but snark only takes you so far. Use your social media posts to introduce the people behind your brand and the values they stand for. Then aim for meaningful interaction: When someone reaches out to the brand, make sure the reply is prompt, personal, and useful.

How can brands be more social on #socialmedia? It starts with transparency & honesty. – @NiteWrites Click To Tweet

Is Your Brand Connecting with People Your Audience Trusts?

At the heart of it, there’s a limit to how well your brand can connect with individual people. Even when you’re honest, transparent, and engaging, a brand is still not a human being.

The relationship dynamic will always be a little strained.

That’s one of the many reasons why influencer marketing works so well. Influencers can co-create content with you and amplify it to their audience on a much more personal basis than your brand could manage on its own. Find the people your audience already follows — in other words, the ones they want to interact with. Then work with these influencers to bring their audience great content that only your brand could have helped create.

Working with influencers helps put the personal, social touch back into social media marketing. It puts the emphasis of your brand interaction where it belongs: person to person.

Working with influencers helps put the personal, social touch back into #SocialMediaMarketing. – @NiteWrites Click To Tweet

Getting Beyond the Crisis

When social media platforms first launched, most of us jumped right in. We found our high school classmates. We connected with friends from college. We added co-workers and family members and friends of friends, and we shared everything. Over time, we developed routines. Now, people are finally starting to analyze just what social media means to them. Most will keep their accounts open — but the majority will change the way they interact with the platforms.

Sound familiar? Most brands jumped headfirst into social media, developed routines, and then many of us went on autopilot. Now it’s time to question what we hope to get out of social media, and whether our tactics are getting us closer to those goals. And most importantly, making sure our goals match what our audience wants from us.

By Joshua Nite

Sourced from Top Rank Marketing

By Larry Alton.

Audience segmentation is one of the greatest tools in a marketer’s arsenal.

In traditional marketing settings like direct mail or radio spot placement, narrowing your message to only the most relevant audience can instantly double the effectiveness of your ad (and therefore increase the ROI of your campaign).

Even some digital marketing strategies, like email marketing, offer convenient ways to isolate segments of your audience and increase the targeting of your outbound messaging.

But what about social media marketing, where social platforms aren’t intended primarily as marketing tools and audiences are national or international? Fortunately, there are still a handful of tools and tactics you can use to segment your audiences properly.

1. Proper platform selection

First, it’s worth mentioning that your choice of social media platforms instantly serves as a form of audience segmentation by itself. For example, Pinterest’s demographics tend to lean toward women, so if you have specific marketing messages for women, posting on Pinterest could help isolate that group.

Similarly, Snapchat users tend to be younger than users of other, more popular platforms, and older professionals seem to prefer LinkedIn over anything else. If you’re on multiple platforms, you can use these distinguishing characteristics to decide where to post your material.

2. Targeted messaging (and advertising)

One of the most obvious ways to segment your demographics is through paid advertising on various social platforms. Almost every social media platform offers some level of audience filtering when you opt to pay for an advertising campaign, though these options range from simple geographic targeting, to advanced filters narrowing down audiences to highly specific segments.

Of course, the downside is that you have to pay for the advertising to get access to these features. As you’ll see below, there are other ways to manually segment your audience, but paid advertising does offer one of the best and most thorough means of ensuring your messages get to the right people.

3. Facebook filtering

Facebook doesn’t explicitly allow businesses to create custom lists on its platform, though there is a way to filter the audience you’re messaging without worrying about paying for advertising. For example, you can use post filtering to narrow your audience for a given message down to only local residents—which is perfect for internationally active brands looking to invite people to a local event.

Unfortunately, the Facebook filtering for business pages doesn’t get more advanced than this—if you want more demographic controls on Facebook, you’ll have to pay for them with advertising.

4. LinkedIn groups

LinkedIn groups don’t offer a specific way to filter how your messages are released, but they do offer a nice way to connect with pre-defined segments of different audiences. For example, if you’re selling something specifically to marketers, you can join a national marketing group and use that as a platform for engagement.

There, you’ll be able to post messages, respond to questions, and even engage with people, and you’ll be nearly guaranteed that everyone there is a marketer. Unfortunately, the groups on LinkedIn are mostly limited to the professional realm, so you won’t be able to filter down with age ranges, genders, or other factors.

5. Twitter Lists

Twitter lists offer one of the best ways to organize your followers on social media, but unfortunately, they can’t do much for your outgoing messaging. On Twitter, you can create dozens of different lists, manually separating your followers into different categories such as “top buyers,” “competitors,” or “decision makers.”

You can make these lists public or private, and access them whenever you want. They’re extremely handy for finding out what certain segmented demographics are talking about and are interested in, but they’re not as handy for segmenting your outgoing messaging. It’s not possible to send a tweet or direct message to only the followers within a given list.

6. Separate profiles

If none of the above strategies are working for you, or if your audience segmentation strategy has different demands, consider splitting your company into separate profiles across different social media platforms. For example, you could create a local business page for different geographic segments, or create sub-pages for niche interests of your followers.

This will allow you to build specific audiences and refine your outgoing messaging, but will also present more challenges in your ongoing management.

7. Personal brands

As another alternative to separate profiles, you can consider using various personal brands to complement and enhance your core brand efforts. For example, you could have several different personal brands, each specializing in a different area of your business, working on building up audience segments that can then be used as recipients for targeted messaging.

Make good use of these tools and strategies to segment your audience to more specific, narrower niches. Choose your messages for each niche carefully, and don’t be afraid to go too narrow. The more demographic qualities you filter out, the smaller your audience will become, but that decrease in volume is also associated with an increase in relevance.

By Larry Alton

Larry is an independent business consultant specializing in social media trends, business, and entrepreneurship. Follow him on Twitter and LinkedIn.

Sourced from Social Media Week

Here’s why you need to get your advertising to zoom in.

By MediaStreet Staff Writers

The relationship between desire and attention was long thought to only work in one direction: When a person desires something, they focus their attention on it.

Now, new research reveals this relationship works the other way, too. Increasing a person’s focus on a desirable object makes them want the object even more – a finding with important implications for marketers seeking to influence behaviour.

The study, published in the journal Motivation and Emotion, is the first to demonstrate a two-way relationship.

“People will block out distraction and narrow their attention on something they want,” said Anne Kotynski, author of the study. “Now we know this works in the opposite direction, too.”

In marketing, advertisements with a hyper focus on a product’s desirable aspect – say zooming in on the texture of icing and frosting – might help sell a certain brand of cake.

Findings suggest the ad could be targeted to people who have shown an interest in a similar product, such as running the cake commercial during a baking show.

This finding also works in other areas outside advertising too. For example, doctors could potentially help their patients develop a stronger focus on healthy activities that they may desire but otherwise resist, such as exercising or eating a balanced diet.

The study’s findings also add a wrinkle to knowledge of focus and emotion. According to a spate of previous research, positive emotions, such as happiness and joy, widen a person’s attention span, while negative emotions such as disgust and fear, do the opposite: narrowing a person’s focus.

“We conceptualise fear as drastically different from desire,” Kotynski said. “But our findings contribute to growing evidence that these different emotions have something key in common: They both narrow our focus in similar ways.”

The findings also fit the notion that both of these emotions – fear (negative) and desire (positive) – are associated with evolutionarily pursuits that narrowed our ancestors’ attentions.

For example, fear of predators motivated attention focused on an escape route, while an urge to mate motivated focus on a sexual partner.

“If a person has a strong desire, research says this positive emotion would make them have a wide attention span,” Kotynski said. “Our research shows we developed a more beneficial behaviour around desire: focusing our mental energy on the important object, much like fear would.”

The study

Study participants were shown images of desserts mixed in with mundane items. They were instructed to pull a joystick toward them if the image was tilted one direction and push the stick away if it was tilted the opposite direction. Researchers recorded the reaction time of each.

Participants who responded fastest to pull the images of desserts were those whose attention had been narrowed. Responses were much slower to the mundane, and for participants whose attention was broad, suggesting narrowed attention increases desire for desserts but not for everyday objects.

The study used dessert pictures to measure reaction time because such images have been shown to increase desire across individuals, most likely due to a motivation to seek high fat, high calorie foods that is rooted in evolution.

There you go people. If people love cars and you can get them to focus on the car you are hawking, you’ll have a better chance of converting that to a sale. May the ROI forever be in your favour.

 

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More than a third of millennials use their phones for personal activities up to 2 hours during the workday.

By MediaStreet Staff Writers

Technology is now on the verge of making us utterly unproductive. This is according to a new report from Udemy.

The study measured how distracted employees are during work hours, how they’re responding to distractions, and the price of distraction for employers and the economy at large. The research found a strong correlation between increased levels of distraction, decreased productivity, and a lack of proper training at work.

Workers can’t resist the pull of social media
Most survey respondents (58%) said they don’t need social media to do their jobs, but they still can’t make it through the day without it. When asked to rank various social media sites and communication tools by degree of distraction, Facebook came in first (65%), followed distantly by Instagram (9%), Snapchat (7%), and Twitter (7%).

In addition to recognising how workplace distraction can hurt productivity and diminish quality of work, companies need to be aware of the very real damage to employee morale and retention. Among millennials and Gen Z, 22% feel distractions prevent them from reaching their full potential and advancing in their careers, and overall, 34% say they like their jobs less as a result.

When people are engaged, they report being more motivated, confident, and happy, and feel they deliver higher quality work. And, based on the survey, opportunities around learning and development are the top drivers of engagement.

 

Workers want training but are reluctant to ask for it
Though 69% of full-time employees surveyed report being distracted at work and 70% agree that training could help them learn to focus and manage their time better, 66% have never brought this up to their managers. Younger workers, in particular, are also having trouble balancing work and personal activities on devices they use for both; 78% of millennials/Gen Z say using technology for personal activity is more distracting than work-related tools like email and chat.

Let’s face it, we are all suckers for social media. The good news for marketers is that with highly engaged audiences comes a lot of places to put targeting advertising and reach these audiences.

 

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Women-owned businesses are most likely to use social media. Men! What y’all doing?

By MediaStreet Staff Writers

A woman-owned small business is more likely to use social media, according to a new survey from Clutch, a leading B2B research and reviews firm.

Among women-owned businesses, 74% use social media, compared to 66% of men-owned businesses.

The findings came as no surprise to experts, who said women overall are more likely to use social media. Given that trend, female small business owners more easily can bring their business onto social media.

“Women are generally better conversationalists than men,” said Jeff Gibbard, chief social strategist at digital agency I’m From the Future. “They tend to be more expressive and more emotive. It’s no surprise to me why more women business owners use social media.”

Women often communicate better than men, which translates to the online world where they are more likely to use social media effectively.

Millennial-Owned Small Businesses Lead Social Media Use

There is also a generational divide among small businesses’ social media use. The survey finds that 79% of millennial-owned small businesses use social media compared to 65% of small businesses owned by older generations.

Millennials, like women in general, frequently use social media for their personal lives. Their social media skills easily carry over into their businesses – unlike older generations, experts say.

“The older people didn’t grow up with social media, so many don’t understand how to use it for their business,” said Shawn Alain, president of social media agency Viral in Nature. “They went through a significant part of their life without even the internet, and they remember what it was like not to have a smartphone or email.”

Millennials are also more likely to use Instagram and Snapchat than older generations, but Generation Xers and Baby Boomers are more likely to use LinkedIn.

Most Small Businesses Use Facebook

Facebook remains the most popular social media channel for small businesses, no matter the gender or generation of the owner – 86% say they use it, which is nearly twice the number of small businesses that use the second-place channel, Instagram (48%).

Among small business users of social media, 12% say they use Facebook exclusively for their social media efforts.

Overall, 71% of small businesses use social media, and more than half (52%) share content at least once per day. Images and infographics (54%) are the most popular content types that businesses post to social media.

Read the full report here. 

 

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Less than 1 in 3 people call Facebook a responsible company, according to a new survey.

By MediaStreet Staff Writers

Barraged by accusations of spreading divisive fake news and amid new allegations that it handed over personal information on up to 50 million users without their consent, Facebook is losing the faith of the people, according to a new survey.

Almost 4 out of 10 people surveyed said: “Facebook is not a responsible company because it puts making profits most of the time ahead of trying to do the right thing.” Less than 1 in 3 said that Facebook is a “responsible company because it tries to do the right thing most of the time even if that gets in the way of it making profits.” The rest were unsure.

By a 7-1 ratio people surveyed said that Facebook has had a negative influence on political discourse. Sixty-one percent said that “Facebook has damaged American politics and made it more negative by enabling manipulation and falsehoods that polarize people.”

The survey was conducted as new revelations surfaced that the company connected to the 2016 Trump campaign, Cambridge Analytica, inappropriately harvested personal information on millions of Facebook users.

The sharp rise in negative feelings is a significant departure from Facebook’s standing prior to the 2016 election, when the rise of so-called Fake News and polarizing content led to calls for the company to take greater responsibility for the content on the popular social media site – or face government regulation.

By a 2-1 margin, people surveyed said it’s Facebook’s responsibility to remove or warn about posts that contain false or misleading information. And 59 percent reported that the company is not doing enough to address the issues of false and inflammatory information that appear on its site.

“Facebook is at a crossroads because of its inability – nearly a year-and-a-half after the election – to get a handle on its divisive effects on society,” said Tom Galvin, Executive Director of Digital Citizens, who commissioned the survey. “From spreading fake and manipulative information to becoming a ‘Dark Web-like’ place for illicit commerce, Facebook seems to losing the trust of the American public. Regulation will not be far behind for social media companies if things don’t change.”

This declining trust reflects a growing concern about the impact Facebook and other social media sites have on young teens.  In the survey, more than two in five people surveyed said that the minimum age to have a Facebook account should be at least 18 years old.

“Digital platforms have to rise to the occasion and assure internet users that their personal information will be safe, that the content will be legal, safe and not contrived to manipulate. In short, they have to demonstrate they will be the positive influence on our society that they espouse to be,” said Galvin.

 

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