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By Amy Houston 

To mark the one-year anniversary of Russia’s invasion of Ukraine, creative agency And Us has devised the world’s first interactive street view of a war zone. Here’s how.

On February 24, 2022, Vladimir Putin waged an illegal war with Ukraine, inflicting mass devastation on the country, resulting in thousands of deaths and millions of innocent displaced people. In the year that has passed, a ravaged Ukraine is totally unrecognizable.

“There’s been quite a clear pattern of targeting civilian areas,” says Jamie Kennaway, executive creative director at And Us. “We had the idea of bringing it to life in a way that people can explore and see in a visceral way. It brings it home in a different way.”

“Whether it was Yemen or Iraq, there’s never been an accurate representation of a war-torn country [on Google Street View]. [Google], understandably, don’t want to show violence.” With this in mind, just how difficult would it be to get someone on the ground to document the conflict?

Through previous projects, the indie agency had a network of people that could help. Diego Borges, the agency’s tech director, was able to connect with an exec working at Google Street View who, in turn, happened to know someone that was in Ukraine at the time who could get images. From the beginning, the duo says that the entire project has been both serendipitous and scary.

Taking a Street View car camera through an active war zone is obviously not an advisable plan, admits Kennaway. There were many times they would be on the phone with their Ukrainian contact and he was in an area that was under attack or experiencing power cuts. With a project like this, there are always going to be trepidations, no matter how important the cause is. “We didn’t want to put anyone at risk and we don’t put anyone at risk from a security point of view either,” he adds, stating clearly that the photographer and agencies safety was always front of mind.

Potential issues with Google were also a consideration as the photographer had previously worked with the tech giant and had been supplied with equipment under strict conditions. After talks, they came to an agreement. “There’s a situation on the ground that people need to see.”

The original plan was to get their Ukrainian partner there with a remote-controlled armored car fitted with cameras and drones. But in the planning stages, the photographer suggested using the masses of footage he had on file from his posting in Ukraine. Quickly, the creatives realized they could use scenes from various cities and not just one “symbolic area” in order to give an accurate representation of what was really happening on the ground. They could show the real devastation in Kyiv, Irpin, Kharkiv, Izyum and Cherigiv and Sumy.

“There’s no bigger documentation of what is happening,” says Kennaway. “There’s lots of other footage like drone shots, stuff on CNN and the BBC, a clip here and something there, but to say, come see for yourself, essentially, we realized that the angle was that we were asking people to bear witness.” This, he adds, has been important throughout horrific events in history and is extremely powerful.

For the immersive user journey itself, the team wanted to show what seemed to be the “deliberate targeting of civilian areas” and to highlight that they were “accessing something that was quite obviously a crime.” The notion of their being an undeniable truth eventually led the team to the frank campaign name.

“Obviously mistruth is a weapon of war. You take the camera down the street and it goes up onto this, there’s something very raw and untouched about it.” Looking through the before and after images were shocking, they say.

The end result is a dedicated website that allows the user to make their way through the streets of the chosen six Ukrainian cities, similar to Google Maps. By zooming in and looking around, people get a full 360 view of the devastation inflicted upon those areas.

But to guarantee the project would be seen by millions, the agency needed the backing of a client. “There’s a bit of virtue signaling. There’s a lot of stuff going on [there], versus actual people and institutions on the ground who are trusted with where the money goes,” he said. The more they spoke with Ukrainians on the ground, the more they realized some ‘charities’ were not as trusted or helpful as others.

This meant laborious research and a vetting process to ensure the partners they brought on were valid and doing vital work on the ground. The collective includes President Zelenskyy’s United24 initiative), Voices of Children, which offers long-term psychological support to children affected by war, plus Nova Ukraine and Vostok-Sos, both provide humanitarian supplies. Specifically, feedback from United24 suggested that they get approached constantly to partner on projects and they don’t go with everything. “We weren’t relying on United24, it was just a big surprise that in the end, they wanted to partner. We weren’t expecting that.”

The campaign rollout was decided early on, with a huge emphasis on the press and social media. “It is essentially a carrot that we’re going to give PR for the wider conversation,” admits Kennaway. He says they sought advice to see if it was “PR-able” and if not, they might have reconsidered what they were doing because that was the one chance it had and nobody has a “billion dollars of media money.”

“We’re going to try and get this through mainstream media and obviously the marketing world I mean, I was a bit hesitant about marketing media at first, but we said to our clients that marketing media is important because we can get it spreading in a different way, in different load channels that will also then give it exposure.”

Kennaway is super conscious that he doesn’t want this project to come off as all about the agency, which would feel wrong. The initiative itself has to lead, he wants people to see the efficacy of it and why it’s important. It’s about the “causes involved, the story behind it, and maybe some of the technicality,” he concludes.

“We’re just the puppeteers.”

By Amy Houston 

Sourced from The Drum

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An internal email shows that despite its anti-war stance, the company bowed to Kremlin decrees.

In early March, contractors working for Google to translate company text for the Russian market received an update from their client: Effective immediately, the ongoing Russian war against Ukraine could no longer be referred to as a war but rather only vaguely as “extraordinary circumstances.”

The internal email, obtained by The Intercept, was sent by management at a firm that translates corporate texts and app interfaces for Google and other clients.

The email passed along instructions from Google with the new wording. The instructions also noted that the word “war” should continue to be used in other markets and that the policy change was intended to keep Google in compliance with a Russian censorship law enacted just after the invasion of Ukraine.

Asked about the guidance, Google spokesperson Alex Krasov told The Intercept, “While we’ve paused Google ads and the vast majority of our commercial activities in Russia, we remain focused on the safety of our local employees. As has been widely reported, current laws restrict communications within Russia. This does not apply to our information services like Search and YouTube.”

According to a translator who spoke to The Intercept, the orders apply to all Google products translated into Russian, including Google Maps, Gmail, AdWords, and Google’s policies and communications with users. (The translator asked for anonymity to avoid reprisal by their employer.)

The internal memo helps explain why some Google webpages, including an advertising policy and video help document found by The Intercept, use euphemistic terms like “emergency in Ukraine” in their Russian version but “war in Ukraine” in the English version.

The censorship law, signed by Russian President Vladimir Putin on March 4, created harsh criminal penalties of up to 15 years in prison for disseminating so-called false information about the Russian military. This is widely believed to include referring to Russia’s assault on Ukraine as a war or invasion, given that the Kremlin had previously drawn a hard line against such terms. The Kremlin calls the war a “special military operation,” and its internet censorship board has reportedly threatened to block websites that use terms like “invasion.”

Like many other American companies, Google swiftly declared its support of Ukraine and opposition to the Russian invasion after the attack began. And like several other Silicon Valley titans, it also implemented new policies to stifle the Kremlin’s ability to propagandize. A March 1 company blog post by Google global affairs chief Kent Walker stated, “Our teams are working around the clock to support people in Ukraine through our products, defend against cybersecurity threats, [and] surface high-quality, reliable information.” Walker added that Google had “paused the vast majority of our commercial activities in Russia,” including sales to Russian advertisers, sales of advertising directed at Russian YouTube viewers, sign-ups for Google Cloud in Russia, and “payments functionality for most of our services.”

Western commentators have generally lauded Google’s efforts related to the invasion. But the email and translations in Google’s Help Centre suggest that its principled stand against Russian state propagandizing is to some extent outweighed by the company’s interest in continuing to do business in Russia.

In an English-language version of a Google advertising policy update note titled “Updates to Sensitive Events Policy,” dated February 27, 2022, the company explained it was freezing online ads from Russian state media outlets because of the “current war in Ukraine,” considered a “sensitive event.” But the Russian version of the post refers only to the “emergency in Ukraine” rather than a “war.”

A Google advertising policy page in Russian describes the war in Ukraine as "current events that require special attention (emergency in Ukraine).

A Google advertising policy page in Russian describes the war in Ukraine as “current events that require special attention (emergency in Ukraine).”

Screenshot: The Intercept

In the Video Help Centre, the post “Restricted Products and Services” repeats the warning: “Due to the ongoing war in Ukraine, we will temporarily pause the delivery of Google ads to users located in Russia.” In the Russian version, the warning is again changed: “Due to the emergency situation in Ukraine, we are temporarily suspending ad serving to users located in Russia.”

A Google support document explains why the company is freezing online ad sales to Russian media outlets. The English version says it's because of the "current war in Ukraine," while the Russian version refers to the "emergency in Ukraine."

A Google support document explains why the company is freezing certain online ad sales. The English version says it’s because of the “war in Ukraine,” while the Russian version refers to the “emergency situation in Ukraine.”

Screenshot: The Intercept

Another help post found by The Intercept shows a Russian-language version written in compliance with the new censorship law:

A Google support document explains why the company is freezing online ad sales to Russian media outlets. The English version says it's because of the "current war in Ukraine," while the Russian version refers to the "emergency in Ukraine."

A Google policy page, restricting advertising on certain content, references the “war in Ukraine” in the English version. The Russian version on March 10 referenced the “emergency” in Ukraine, and on March 23 was updated to state,  “Due to the extraordinary circumstances in Ukraine, we are suspending the monetization of content that uses, denies or justifies the current situation.”

Screenshot: The Intercept

In some cases, Russian help pages include both a reference to “war” and a state-sanctioned euphemism; it’s unclear why.

It’s possible an automated translation system is at fault. According to the translator, most translations are done automatically via software. In more sensitive cases — community rules and support pages — there is usually human oversight to ensure accuracy. This source added that any potential usage of the term “war” in the context of Ukraine would be censored across all Google products still available in the Russian market. They also said the euphemism policy would hypothetically apply beyond support page text to other Google products like Maps.

The move is only the most recent instance of acquiescence to Russian censorship demands by Google and its major Silicon Valley peers. In 2019, Apple agreed to recognize the Russian annexation of Crimea in its iOS Maps app in response to Kremlin pressure. In 2021, Google disclosed that it had complied with 75 percent of content deletion requests it had received from the Russian government that year; that same year, both Google and Apple agreed to remove apps affiliated with prominent Putin critic Alexey Navalny.

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Sourced from The Intercept