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By Jade Artry

Email and calendar features include end-to-end encryption, access restricted links, and external emails that expire.

Zoom kicked off its annual Zoomtopia conference by announcing several new features designed to take on big boys: Google Workspace and Microsoft 365.

Zoom Mail and Zoom Calendar, expected to be released later this month, will mean business clients will no longer need to leave the Zoom platform to access their calendar, schedule or emails.

Other features announced include upgrades to Zoom Meetings, Team Chat translations, and Zoom Spots — a virtual, video coworking space for remote colleagues.

Zoom mail calendar

Zoom Mail and Calendar: How Does It Work?

According to the Zoom blog, Zoom Mail and Calendar Clients (beta) will allow all Zoom users to access their existing email accounts from popular third-party services directly in the Zoom desktop app.

The new feature has been two years is the making and is designed to reduce the number of hours spent “toggling between applications,” a surprisingly common problem according to a recent Harvard Business Review study. The ease in integration means employees can easily create and join meetings in their existing calendar directly from the Zoom sidebar.

Zoom Mail and Calendar Services (beta) — designed for US and Canadian customers — will allow Zoom One Pro and Standard Pro users to set an email account hosted by Zoom for free. In addition, Zoom One Business will include up to 100GB of space, and have the functionality to set up custom domains, but how does it differ from other providers?

According to Zoom’s blog, the new features prioritize security, and given that 70% of cyberattacks in 2022 target business emails, it’s certainly a smart move.

“Zoom Mail Service is designed for small-to-medium businesses without dedicated IT resources who also have a need for enhanced privacy in their business communications, such as law firms or any business needing to share private information within their team. Zoom Mail Service offers end-to-end encryption (E2EE) for emails sent directly between active Zoom Mail Service users and expiring emails with access-restricted links for external recipients.”

Zoom Spots Explained

Zoom Spots, expected to be released in 2023, is designed to make remote work easier by tackling loneliness. The new feature, described as a “virtual coworking space for colleagues” allows remote workers to connect in real-time with a space specifically designed to let users work side-by-side, aiding collaboration.

The purpose is to “bridge the gap between workers in different locations, introducing a human-centered approach to virtual interaction.” However, some may argue that the increased screen-time could lead to digital burnout. Still, Zoom seems convinced that it’s the answer to our ever-changing work environment.

“Designed to foster inclusive discussions, bringing the fluid interactions of in-person work to distributed, hybrid teams throughout their workday. Zoom Spots replicates the ‘working alongside’ aspect of an open office for workers and encourages free-form video-first conversations.”

Zoom Meeting Upgrades

With a client base of over 470,000 business customers in the US, Zoom has already taken the business world by storm. But with an increasing demand for more remote work opportunities, there’s a push for companies to improve employee engagement by making work from home more enjoyable, and even easier. Zoom’s answer was to bring more video recording capabilities to their existing product with upgrades including:

  • Smart Recordings: A feature that allows users to add summaries, next steps, and smart chapters to meetings, so that employees can skip to the moments that matter most.
  • Improved Meeting Templates: Zoom users can now customize their meetings with improved templates, which will automatically configure the right settings for your stand-up, all-hands or specified meeting.
  • Avatars: Zoom users can now use customized Avatars to change how they appear on screen.
  • Video Clips: With the video clip feature, users can record and narrate presentations while sharing their screen.
Zoom smart recordings feature

Which Service Is Better? Zoom vs Google Workspace

Zoom is undeniably one of the biggest web conferencing tools in the world business, but Google Workspace is a giant when it comes to productivity, collaboration, and communication tools. Google Workspace is familiar, adaptable, and scalable, but Zoom’s new calendar and email features could take on Google’s Workspace and Microsoft 365’s monopoly in the productivity space.

If you’re just interested in web conferencing, Zoom is more than equipped to cater to your needs, but brands like GoToMeeting, RingCentral, and Webex are worthy contenders too, as they offer a great range of features and competitive pricing. See how they compare with our dedicated web conferencing quote form.

If you’re stuck between Zoom and Google Workspace, the better product will be the one that best caters to your business’ needs. Google Workspace has plenty of features and currently more integrations than Zoom, but we do like how Zoom is a product that is constantly evolving.

“Our team has built and launched more than 1,500 features and enhancements on the Zoom platform this year, advancing the way people connect with each other, their organization, and their customers — ultimately, opening the doors wide for creativity and collaboration.” – Eric S. Yuan, Zoom CEO.

With its new revamped chat, email functionality, chat translations, additionally collaborative tools, and future plans for virtual coworking spaces Zoom’s future workspace might just give Google Workspace a run for its money.

By Jade Artry

Jade Artry is the Content Manager for Tech.co. A digital marketing specialist with over 12+ years experience, her passion for tech and innovation has driven from life in London to Japan. Her experience and exposure to business and emerging technologies means that she’s equipped with a wealth of knowledge to help readers go from technophobe to tech pro, quicker than a cup of instant ramen.

Sourced from tech.co

By Dan Pontefract

As the pandemic rages on yet offices begin opening back up, a new hierarchy is emerging. Like it or not, we’ve started prioritizing who we meet with when it comes to face-to-face or virtual meetings.

If you’re in sales, you already know what I’m referring to. You have existing clients and those that aren’t yet your customers. Some people refer to the latter as “new logos.” You want to meet with both types, and you’d certainly rather do so by meeting with people face-to-face. It’s what you’ve always done. You’ve mastered it.

Building “new logo” relationships can be quite tricky over Teams or Zoom when you’re not witnessing body language, or you’re unable to buy them a cocktail or lunch. It’s not like you can send a drink cart over to that person’s home as a way in which to break the ice about your product stack.

As people are slowly inching their way back into the office, many operate by working one, two or maybe three days a week. And with that reduction in office time, there is a corresponding decrease in the amount of available time to meet with people face-to-face.

And when there is less time to meet people face-to-face, it reasons to stand that office leaders and employees are prioritizing time differently than before the pandemic.

Some might even prioritize time with their peers over opportunities to be sold something by an account executive from a company they don’t know.

I attended my first face-to-face conference in 21 months this past week in Los Angeles. While it was great to finally meet people, swap stories, and have a few cocktails with live human beings, I made certain that almost every one of my conversations asked the question: how are you prioritizing your face-to-face time when in the office?

Those in sales—without any real difference in opinion—were feeling the difficulty of maintaining or building face-to-face relationships. “Nobody wants to meet me face-to-face because they think it’s easier to have meetings with me virtually,” said one account executive to me. “And what am I to do? Tell them they’re wrong?”

A couple of high-tech partners that I spoke to shared the same verdict. “We’ve conducted all of our meetings virtually for 20 months now,” said a leader, “and our clients see no reason to meet face-to-face.” She went on to say, “That’s their choice, not ours. But we’ve met this week face-to-face only because we’re both at this conference. And we have no future plans to meet face-to-face.”

Canvassing opinions from a group of practitioners and leaders, they unanimously stated that time in the office was being dedicated to brainstorming, creative thinking, training, one-on-one and team meetings, and other opportunities to bond. “We won’t have time to do anything else,” said one of the leaders I was speaking with.

Another was bold enough to tell me that there are certain internal meetings (and people) that are continuing to be virtual because they don’t want to waste their valuable face-to-face time on the “soul suckers of my time.” (Sidebar: I really liked that line.)

As we begin to sort out our hybrid working models, there are a few apparent elephants in the room to point out when it comes to conducting our time going forward:

  • How are you prioritizing time with members of your direct team?
  • What about team members on other teams or business units? Will you meet with them face-to-face, or is it a virtual-only mantra that you’re adopting?
  • And when it comes to people who do not directly work in your organization (sales, partners, suppliers, ambassadors, consultants, contractors, agencies, etc.), have you subliminally adopted a “they’re not worthy of my face-to-face time” ideology?

If I were you, I’d be spending some time crafting my own personal norms regarding how I want to be known when I’m in the office.

Don’t be that person who has instituted an invisible face-to-face meeting hierarchy. Instead, find an approach that is measured, balanced, and uses fairness when it comes to your time in the office.

You might be unknowingly ruining your reputation, let alone missing out on crucial opportunities that advance your understanding of how best to perform in your role.

Feature Image Credit: getty

By Dan Pontefract

Follow me on Twitter or LinkedIn. Check out my website or some of my other work here.

CEO, Author, Keynote Speaker, Leadership Strategist, Poet

Check out my 4th book, “Lead. Care. Win. How to Become a Leader Who Matters.” Amy. C. Edmondson of Harvard Business School calls it “an invaluable roadmap.” There’s also a self-paced online leadership development masterclass available. Nearly 100 videos across nine practical leadership lessons.

Sourced from Forbes

By Michael Kan

The pilot ad program will help support continued free access to the video-conferencing service, Zoom says.

To keep its service free, Zoom will experiment with displaying ads after video calls.

On Monday, the company announced that it’s rolling out a “pilot advertising program” for non-paying Basic users in certain countries. For now, it seems the ads will only appear for Zoom calls viewed on a web browser.

“For this initial program, ads will be rolled out only on the browser page users see once they end their meeting,” the company says. “Only free Basic users in certain countries will see these ads if they join meetings that are hosted by other free Basic users.”

How the ads will appear. How the ads will appear.

Zoom says the ads will “enable us to support investment and continue providing free Basic users with access to our robust platform.” Its growth exploded last year during the pandemic, and the video-conferencing service continues to be in demand to this day.

“​​With this in mind, today we are excited to roll out a pilot advertising program that we expect will enable us to support investment and continue providing free Basic users with access to our robust platform,” the company says.

However, Zoom stresses it won’t be using data from user video calls for ad-targeting purposes. “As noted in our Privacy Statement, we will not use meeting, webinar, or messaging content (specifically, audio, video, files, and messages) for any marketing, promotions, or third-party advertising purposes,” the company says.

Instead, the ads will rely on browser-based cookies to serve up relevant marketing to users. The banner ads on Zoom’s website will also feature a link, enabling users to access the cookie management tool.

Zoom didn’t provide a list of countries where the ads will appear. But the program is poised to pave the way for a larger expansion in the future. We’ve reached out to Zoom for more information, and we’ll update the story if we hear back.

By Michael Kan

Sourced from PC Mag

Opening your work calendar on a Monday morning often comes with a very real sense of dread. You stare and sigh at the colourful squares blocking off hours of your time throughout the day, and the awkward intervals in between the squares confirm that it’ll be a struggle to get any real work done. The most frustrating thing? Most of these meetings aren’t necessary.

More than being expensive, useless meetings are a quick way to stunt team productivity. Across industries, research shows that it takes 25 minutes to return your concentration back to an original task after a significant interruption. Meetings also increase the likelihood of people committing errors during a task, because they miss or repeat important components. And in one survey, 65% of workers said that meetings keep them from completing their own work.

Complicating the issue is the fact that managers and employees don’t tend to operate on the same schedules. In engineering, for example, writers and developers typically plan their workloads in units of half a day, whereas managers work in hours—so there’s an inherent misalignment when it comes to meetings.

With the current need to bridge the physical distance between teams, managers are at risk of using excessive meetings to ease insecurities they have around communication. Yet at the same time, meetings have become more cumbersome than ever, as millions of employees with caregiving responsibilities need flexible schedules throughout the day (and night).

Now that our heads have just about stopped spinning from the impact of the COVID pandemic, and we can ease into more permanent remote habits, we should seize this as a chance to cut the fat, stop managers from micromanaging, and empower employees to self-regulate. How? By relying less on meetings and more on data.

Data is unbiased, accurate, and insightful in a way that humans can’t be (especially after the fifth meeting of the day). It can help managers better understand how teams are working, how projects are progressing, and even how employees are feeling—boosting overall trust and work quality. For many companies, data is the deciding factor in finally getting rid of useless meetings. Here’s why it’s time to follow suit in your workplace:

Data-driven analytics offer greater insight

Meetings aren’t always an accurate or even truthful reflection of the work that’s being done. Employees can only provide a subjective measurement of their progress—and they typically under- or overestimate their performance. We’re only human. Different personality types can also send misleading messages: Someone who appears unengaged or uninterested may actually be one of your most productive employees.

Then there’s the risk of meetings being merely transactional, where team members autopilot their updates (and repeat the work that’s already being done by project management tools), or simply tell managers what they want to hear.

We’ve reached a level of technological progress in which data is the solution for any business—whether they’re a tech company or not. Data gives a more in-depth look at employees’ productivity, objectively telling you most of what you need to know about their progress, quality, and output.

Analytics platforms such as ActivTrak, Timely, and ZeroedIn integrate with a wide range of teams’ project management tools, codebase, and more to document employee performance in real time, and to automate reporting rather than relying on information shared in meetings. Managers can turn to data around priority metrics (e.g., the number of completed tickets or projects finished within budget) to review team or individual productivity without interrupting employees’ workflow.

This data generates more immediate feedback, at any point in the day, without managers having to wait for catch-up meetings to know where everyone is at. It also ensures a level of consistency across remote teams because the data is more standardized and there is less chance of human error when reporting.

Streamlining communication

Imagine you had a clean slate to reinvent how you communicate within your company. Most managers would have similar desires: Interactions should always be fresh and engaging, succinct and minimalistic, and there must be time for people to have informal, friendly chats.

In other words, you want to streamline internal communication, which means condensing necessary information and delivering it exactly where it needs to be, no more, no less.

Reducing the number of meetings starts with being economical about the people you include in your processes. It’s fine to have trainees join meetings as they learn on the job, and for each of your brain trusts to be as diverse as possible. But keep in mind that Stanford professor Robert I. Sutton says meetings are more productive when only seven people (plus or minus two) are in attendance. Also be wary that daily stand-ups and one-to-ones can quickly become disruptive for everyone involved, especially if the narrative for these meetings isn’t based on data.

Be disciplined with the meetings you keep. Send out a concise agenda in advance, stating the topics to be covered. Strip down the attendee list to the bare minimum. Limit people who aren’t presenting to two-minute responses. Appoint someone as the scribe to take notes or create an in-meeting document for people to collaborate on.

Outside of meetings, these practices can be applied to other areas of communication. If your company uses Slack, for example, the number of channels could be reduced, or time parameters could be introduced for when people can send messages. Why not replace some of your individual feedback sessions with online surveys, or one-minute self-recorded videos? This might even allow employees to express their sentiment more freely than they would in person.

Building trust with coworkers

People want to feel that they have autonomy on the job, and excessive check-ins may give them the impression they’re under surveillance. But teams that are given more freedom will in turn be less dependent on their leadership, giving them space to develop their own creativity, resilience, and problem-solving skills.

The point here is that managers need to take a leap of faith. Ask yourself honestly: Where could you be less hands-on when it comes to deliverables? If you’re struggling to give certain employees more independence, why is that? It might be a red flag that something is wrong in your relationship with your staff, or that their work isn’t up to scratch.

Rather than fall back on meetings, see if this is actually a chance to give your employees more educational opportunities. Using performance data, you can easily identify who needs assistance in what areas and offer them corresponding training materials. With such data, employees don’t have to feel shy about asking for extra support, and managers can foster a closer informal relationship with the team.

Making time for employees’ well-being 

With 41% of American adults saying they’ve struggled with mental health due to COVID-19, managers need to take a more active role in employee well-being. Yet they can’t do so when spending a disproportionate amount of time in meetings.

Streamlined communication helps in the first place by reducing anxiety or stress relating to too many meetings. Second, it gives managers the time to delve into data around employee performance and flag any signs that an employee is unwell, stacking up too many hours, or is struggling to maintain their productivity levels. In response, managers can put together a mindful action plan and determine when a personal check-in is needed. It also means they can arrive at a meeting with the full picture of the employee’s performance—where they’re strongest, where they’re lagging—which is a solid springboard to really connect with people.

Meetings have long been seen as a necessary evil at work. As teams go fully remote, it’s tempting to overcompensate for the distance with more meetings. But businesses that opt for data-driven analytics instead will be better prepared to deal with change and to optimize processes for the long term. Take this as an opportunity to disrupt your traditional way of doing things, and to enhance creativity, trust, and support among your workforce.

Feature Image Credit: Getty Images

Sourced from Fortune

By

The video-call provider has apologised for sending data to Facebook without users’ permission, showing that we must be vigilant about the tech we use.

A couple of months ago, Zoom was a dull, if successful, videoconferencing app that not many people knew about. Now, it is a household name and an integral part of many of our quarantined lives. We conduct business meetings on it; we chat to our mates on it; some people even have sex parties on it.

Yet there are growing concerns over what it does with users’ data. You may think you are working from the privacy of your own home, but the software is probably sharing a lot more information about you than you realise. Zoom has an attention-tracking feature, for example, which notifies the host of some video calls if participants click away to look at something else. The company has actively promoted this feature to educators, explaining it’s a good way to monitor which of your students is slacking off.

In any article about privacy violations, it is pretty much a given that Facebook will be mentioned. This is no exception. Recent analysis by Vice found that Zoom’s iOS app was sending analytics data to Facebook, even when the user did not have a Facebook account and even though this was not addressed in Zoom’s privacy policy. This data included things such as the user’s location and the device’s advertiser identifier information, a unique ID that lets companies send you targeted ads. On Friday, Zoom issued a statement saying “whoops!’” and announcing it had updated its software to stop sending iOS data to Facebook.

I am not saying that you should boycott Zoom and communicate via carrier pigeon. However, as we are forced to live even more of our lives online, let’s not stop holding tech companies to account. Let’s not stop trying to safeguard our right to privacy. Our civil liberties are most fragile during times of crisis. Governments around the world are already using this pandemic to bolster the surveillance state. If we don’t stay vigilant, our privacy will be lost before you can say “Zoom”.

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Feature Image Credit: ‘Let’s not stop holding tech companies such as Zoom to account.’ Photograph: Christian Sinibaldi/The Guardian

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Sourced from The Guardian