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The best celebrity brands aren’t just a cheap cash-in; they’re world-conquering businesses that have a lot to teach anyone working in branding and design.

Remember when celebrity endorsements meant awkward TV ads with stars clutching products they’d probably never use? Those days are long gone.

Today’s star entrepreneurs aren’t just lending their names to existing products; they’re building real brands from scratch, and some are absolutely smashing it (in line with the best rebrands).

Feature Image Credit: Honest

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Tom May is an award-winning journalist and author specialising in design, photography and technology. His latest book, The 50th Greatest Designers, was released in June 2025. He’s also author of the Amazon #1 bestseller Great TED Talks: Creativity, published by Pavilion Books, Tom was previously editor of Professional Photography magazine, associate editor at Creative Bloq, and deputy editor at net magazine.

Sourced from CREATIVE BLOQ

By Jodie Cook,

Your biggest failure is sitting there, waiting to become your greatest asset. Most people let setbacks crush them, replaying the pain on repeat while missing the hidden power of learning from them. They stay stuck in yesterday’s story when tomorrow’s breakthrough is one decision away. What if that failure was exactly what you needed to reach your next level?

Transform every setback into rocket fuel for your comeback. Quit playing small. Copy, paste and edit the square brackets in ChatGPT, and keep the same chat window open so the context carries through.

Turn setbacks into comebacks: ChatGPT prompts for growth

Find peace with what happened

Fighting reality is exhausting. And pointless. You can’t change what already happened, but you can change what it means. Peace comes from looking at the facts without the drama. See your role in the failure without any shame. Accept the lesson without creating a narrative, at least at first. Resistance keeps you stuck, acceptance sets you free. This is where your comeback begins.

“Based on what you know about me and my recent challenges [describe], help me find peace with what happened. Ask me three specific questions about the situation to understand it better. Then guide me through separating facts from emotions. Create a brief acceptance statement I can use when my mind starts replaying the failure. End with one action I can take today to move from resistance to acceptance.”

Be open to the possibility for growth

Every setback carries hints of something better. But only if you look. When you’re drowning in loss, you miss the lessons. When shame runs the show, you can’t see the strength you’re building. Flip the script. What skills did this teach you? What resilience are you developing? Your comeback requires you to get curious about what’s possible now.

“I want to see growth opportunities in my recent setback. Based on our previous discussions, identify three potential areas where this experience could lead to unexpected growth. For each area, ask me a question that helps me see possibilities I might be missing. Then suggest one small experiment I could try this week to explore each growth area.”

Find the story

You’re not a victim who life happens to. You’re the hero of your own life. Every comeback story worth telling has the same arc. You faced the dragon and lost. But you survived. You learned its secrets. You came back stronger and slayed it. This narrative becomes your superpower. Own it and you inspire others. Share it and you heal yourself. Make your mess your message in a tasteful way.

“Help me find the powerful story within my setback. Based on what you know about my situation, guide me through crafting my comeback narrative. Ask me about the moment I decided to fight back, the first small win I achieved, and who I’m becoming through this process. Then help me write a compelling three-sentence version of my story that I could share when asked about this experience.”

Write up the lessons

Your brain wants to forget pain. But lessons vanish if you don’t capture them. Don’t erase the wisdom. Document failures like a scientist studying breakthrough data. What worked? What didn’t? What would you do differently? These insights become your playbook for future success.

“Based on our conversation about my setback, help me extract and document the key lessons. Ask me what I learned about myself, about others, and about the situation. Then create a ‘lessons learned’ document with five specific insights I can apply going forward. For each lesson, include a concrete action or decision rule to prevent similar issues. Ask for more detail if required.”

Plan your comeback

Most people wait for motivation that never arrives. They think time heals everything. Wrong. Comebacks happen through calculated moves. Small wins build momentum. Clear goals create direction. New daily habits build your new identity. Stop waiting for perfect conditions. Don’t hope without a strategy. Start building your empire from the ashes.

“Now that we’ve processed my setback and found the lessons, help me create a comeback plan. Based on everything you know about my situation and goals, design a 90-day comeback strategy. Include three specific milestones, five daily actions that rebuild my confidence, and one bold move I should make in the next 30 days. Make it ambitious but achievable.”

Transform every failure into fuel for your success with ChatGPT

Setbacks don’t define you. Comebacks do. Find peace with reality and open your mind to hidden opportunities. Discover the hero story waiting inside your struggle. Capture every lesson before it disappears. Build your comeback strategy starting now. Your biggest failure holds the blueprint for your greatest success, and you know it’s true. Your future self will be grateful it happened.

Feature Image Credit: Getty

By Jodie Cook,

Find Jodie Cook on LinkedIn. Visit Jodie’s website.

Sourced from Forbes

By William Arruda

One of the most powerful tools for advancing your career is AI. It helps you uncover and grow your personal brand, increase your efficiency and productivity and stand out from your peers at work. That is, of course, when you know how to use it. AI tools work best when they have context. That means, your preferred AI platform needs to know who you are, what you care about, your tone, your goals, and even your pet peeves. The more it knows, the more it becomes you in its responses.

It’s Time To Introduce Yourself To AI

If you haven’t already, make a plan to let AI know who you are and what you’re about. When introducing yourself, the approach that works best is similar to onboarding a new team member. What would they need to know to deliver the greatest value to you? You wouldn’t expect great results from a new hire without telling them what matters to you, how you like to communicate, or who your audience is. The same is true with AI. In fact, when you treat AI like a human and engage in conversations, the results you receive will be more on target.

What To Share In Your AI Intro

Here’s what you can tell your AI tool to boost performance, especially for branding, writing, and strategy:

  • Your role: “I’m a client success advocate for healthcare companies.”
  • Your tone of voice: “I’m warm, direct, and a little witty.”
  • Your goals: “Help me write content that builds thought leadership and connects with ambitious, values-driven professionals in the field of healthcare and pharma.”
  • What to avoid: “Don’t use clichés or corporate jargon — and please no cheesy hashtags or emojis.”
  • Your audience: “I speak to mid-career healthcare professionals who deliver services to older adults and want to be seen as knowledgeable and can-do.”

To make your introduction, consider a prompt like this: “Before we begin, here’s who I am and how I work. After you read this, please let me know if you have any questions. Thanks.”

Of course, if you have already been working with ChatGPT or another AI tool for a while, say something like this: “I know you have started to get to know me through the conversations we have had. I want to take this time to provide a more thorough introduction.”

The Perfect AI Introduction Template

To effectively introduce yourself to AI, here’s a template: Hi! Before we get started, here’s a quick overview of who I am and how I’d like to work with you moving forward:

Who I Am
I’m [your name], a [your role/title] who works with [your audience/clients]. I specialize in [brief description of your focus/expertise]. My personality characteristics are [adjectives like thoughtful, bold, warm, insightful]. This is my personal brand statement [paste your personal brand statement].

What I’m Working Toward
I use AI to help me [examples: write thought leadership content, build my personal brand, draft emails, brainstorm ideas, source data, create content for LinkedIn, write difficult emails, etc.]. My goal is to [grow my visibility / clarify my messaging / save time / show up consistently / exceed my stakeholders’ expectations / insert your goal(s) here].

My Tone and Style
I like content that’s [friendly but professional / warm and conversational / direct and insightful / fun but not fluffy]. I often speak in [short sentences / story-driven examples / plain language — whatever applies]. Please avoid anything that sounds too corporate or robotic.

Who I Speak to
My audience is [describe: mid-career professionals, C-level leaders, creatives, entrepreneurs, etc.]

. They care about [insert values or needs]. I want to connect with them in a way that’s [authentic / inspiring / helpful / etc.].

How I’d Like You to Respond
When I ask for content, I would like you to [write in my voice / ask clarifying questions / offer multiple options / include headings / suggest strong titles, etc.]

Please provide options beyond what I suggest because I don’t know everything.

End with: Is there anything else you would like to know about me that would be helpful to you? Please remember this context for our future conversations unless I say otherwise. Thanks.

You could paste this into a new thread and then follow with: “Now, can you please help me brainstorm 5 ideas for a LinkedIn post that reinforces my brand as a collaborative leader?” Or: “Use my voice and tone to rewrite this email so it feels warmer and clearer.”

An Example: An AI Introduction for a Tech Sales Professional (CIO-Facing)

Hi! Before we start working together, here’s a bit about me and how I’d like you to support me going forward:

Who I Am
I’m a B2B tech sales professional who works with enterprise clients — specifically CIOs and IT decision-makers. I help them solve complex challenges with smart, scalable solutions, and I’m focused on building long-term relationships, not just making the sale. I bring both technical fluency and business acumen to every conversation. I’m a people person and really like to get to know my clients personally. I also like to give them unexpected, meaningful gifts.

What I’m Working Toward
I use AI to help me communicate more effectively — from writing outreach emails and follow-ups to creating sales decks, thought leadership content, and value-driven messaging that resonates with CIOs and other C-suite leaders. I want to be seen as a trusted advisor and someone they want to spend time with, not just a vendor.

My Tone and Style
My tone is clear, confident, and consultative. I want to sound professional without being stiff, and human without being casual. I avoid buzzwords, fluff, and tech jargon unless they are essential. Clarity is key — so is relevance. Even though I have an engineering degree, I like to speak like a human not a machine.

Who I Speak to
My audience is mostly CIOs and senior IT leaders at mid-sized to large enterprises. They’re strategic thinkers who are focused on innovation, risk management, and delivering measurable business outcomes. They don’t have time for vague promises or generic pitches. I need to meet them where they are and have them see the value of spending time with me.

How I’d Like You to Respond
Please help me write messages, proposals, and content that are direct, tailored, and value-driven. Include subject lines, hooks, and CTAs where needed. Prioritize structure, relevance, and outcomes. Ask clarifying questions if you need more info about the offer or the audience.

Please use this context in future responses unless I let you know otherwise. Now, let’s go close some deals. Thanks.

Reuse And Refine Your AI Introduction

Save your intro as a template or system message. You can use it with all the AI platforms that become part of your personal tech team.

Feature Image Credit: Getty

By William Arruda

A keynote speaker, author, and personal branding pioneer. Join him as he discusses clever strategies for using AI to express and expand your brand in Maven’s free Lightning Lesson. If you can’t attend live, register to receive the replay. Find William Arruda on LinkedIn. Visit William’s website.

Sourced from Forbes

By David Gewirtz,

We take a deep dive into the inner workings of the wildly popular AI chatbot, ChatGPT. If you want to know how its generative AI magic happens, read on.

Back in the day (and by “in the day,” I mean late 2022, before AI chatbots exploded on the scene), tools like Google and Wolfram Alpha interacted with users via a single-line text entry field and provided text results. Google returned search results — a list of web pages and articles that would (hopefully) provide information related to the search queries. Wolfram Alpha generally provided answers that were mathematical and data analysis-related.

ChatGPT, by contrast, provides a response based on the context and intent behind a user’s question. Google, of course, has changed up its response mode. It now provides AI-based responses before search results, and it’s likely to continue to do so. Wolfram Alpha, on the other hand, uses AI behind the scenes to help it with its calculations but does not provide AI-based answers.

Fundamentally, Google’s searching power is its ability to do enormous database lookups and provide a series of matches. Wolfram Alpha’s power is its ability to parse data-related questions and perform calculations.

ChatGPT’s power (and that of almost any other AI chatbot, like ClaudeCopilotPerplexity, and Google Gemini) is the ability to parse queries and produce fully fleshed-out answers and results based on most of the world’s digitally accessible text-based information. Some chatbots have restrictions based on when they stopped scanning information, but most can now access the live Internet to factor current data into their answers.

In this article, we’ll see how ChatGPT can produce those fully fleshed-out answers using a technology called generative artificial intelligence. We’ll start by looking at the main phases of ChatGPT operation, then cover some core AI architecture components that make it all work.

Let’s use Google Search (as distinguished from Google Gemini AI) as an analogy again. When you ask Google Search to look up something, you probably know that it doesn’t — at the moment you ask — go out and scour the entire web for answers. Instead, Google searches its database for pages that match that request. Google search has two main phases: the spidering and data-gathering phase, and the user interaction/lookup phase.

Roughly speaking, ChatGPT and the other AI chatbots work the same way. The data-gathering phase is called pre-training, while the user responsiveness phase is known as inference. The magic behind generative AI and the reason it has exploded is that the way pre-training works has proven to be enormously scalable. That scalability has been made possible by recent innovations in affordable hardware technology and cloud computing.

Generally speaking (because getting into specifics would take volumes), AIs pre-train using two principal approaches: supervised and non-supervised. Most AI projects until the current crop of generative AI systems like ChatGPT used the supervised approach.

Supervised pre-training is a process where a model is trained on a labelled dataset, where each input is associated with a corresponding output.

For example, an AI could be trained on a dataset of customer service conversations, where the user’s questions and complaints are labelled with the appropriate responses from the customer service representative. To train the AI, questions like, “How can I reset my password?” would be provided as user input, and answers like, “You can reset your password by visiting the account settings page on our website and following the prompts,” would be provided as output.

In a supervised training approach, the overall model is trained to learn a mapping function that can map inputs to outputs accurately. This process is often used in supervised learning tasks, such as classification, regression, and sequence labelling.

Click HERE to read more

Feature Image Credit: Elyse Betters Picaro / ZDNET

By David Gewirtz,

Sourced from ZDNET

By Christianna Silva

Creators on TikTok are constantly dolling out the same three pieces of advice: be authentic, find the creativity gap, and post every single day. Being authentic is not something that can be taught, but finding the creativity gap — and coming up with content to post regularly — is.

TikTok launched Creator Search Insights in March 2024 as a tool for creators to see what topics users — and their potential following — are searching for on TikTok.

“With these insights, creators can source inspiration for their content, tailor their creative strategies to meet audience interests, and create content that people want to see more of. Our hope is that Creator Search Insights empowers creators to make content that’s relevant to searchers and positioned to perform well on TikTok,” TikTok wrote in its blog post announcing the launch of the tool.

To find Creator Search Insights, simply search those words in the TikTok search bar and click “view” at the top of the search results. Once you’re on the page, there are plenty of ways creators can use this tool to their advantage. For instance, you can just scroll through the Creator Search Insights home page, click on something that has a significant amount of views, like, say, “long distance runner,” and find search popularity, related topics, and video ideas. If you’re just getting started, here are the three most useful ways to use Creator Search Insights to come up with video ideas that your followers are already searching for on TikTok.

Results for "long distance runner" on TikTok's Creator Search Insights
Creator Search Insights for “long distance runner” Credit: Screenshot/ TikTok

Search

Search allows creators to find trending videos in your niche and serves them video ideas, hook ideas, hashtags, and scripts.

Once you’re in Creator Search Insights, use the search bar to snoop around the niche’s that interest you. For instance, if you make videos about your life on a farm, you can search “farm” or specific farm animals like “horses” and “cows” to explore suggested and trending content. If you search “horses,” you’ll see that the third trend is “horse eyes” and the sixth trend, which has a red number indicating its increasing in growth, is “horse rider outfits.” Click into each of these searches and you’ll discover “creator tips” including “ideas from top posts,” “suggested title and hashtags,” and even “suggested script” that includes ideas for hooks, scenes, and visuals to help creators increase retention in their videos.

Content gap

A content gap is when a lot of people are searching for something, but not many people have posted videos answering the search. This implies high demand for content but not a lot of competition for views. To find the content gap, head to the main Creator Search Insights page. Under the “suggested” tab, click “content gap.”

Searches by followers

This tool is only available if you have over 1,000 followers, but it will show you exactly what your followers are looking for — so you can be the first to answer their calls. On the main Creator Search Insights page, you’ll see a “suggested” tab. Under that tab, there is “all,” “content gap,” and “searches by followers.” To see for yourself, click “searches by followers.”

Feature Image Credit: CFOTO/Future Publishing via Getty Images

By Christianna Silva

Christianna Silva is a senior culture reporter covering social platforms and the creator economy, with a focus on the intersection of social media, politics, and the economic systems that govern us. Since joining Mashable in 2021, they have reported extensively on meme creatorscontent moderation, and the nature of online creation under capitalism.

Before joining Mashable, they worked as an editor at NPR and MTV News, a reporter at Teen Vogue and VICE News, and as a stablehand at a mini-horse farm. You can follow her on Bluesky @christiannaj.bsky.social and Instagram @christianna_j.

Sourced from Mashable

 

By Luciana Cemerka

We’ve all been there. You open your inbox, spot the latest internal newsletter, click it out of habit … and then close it just as fast. It’s not that we don’t care. It’s just that so many of these emails feel like they weren’t made for us.

They’re polished. Professionally designed. Full of announcements, updates and maybe a quote from leadership. But they often miss something big: soul.

I say this as someone who’s spent years working on brand storytelling, mostly for external audiences. But over time, I started noticing something: The same principles that make external storytelling powerful apply inside a company, too. And yet, internal comms often forgets that.

The Trap Of One-Way Messaging

It’s easy to turn newsletters into a list of what the company wants to say: product wins, new policies, reminders, launches. But when it becomes a one-way push, no dialogue, no real-life relevance, people stop paying attention. Or worse, they stop trusting it.

Sometimes I read these things and think, “This could’ve been a PDF.” Not because of the layout—those are usually great—but because there’s no human voice. No spark. No reason to keep reading.

And in our effort to be “professional,” we often strip away the personality. We use perfect grammar, corporate buzzwords and never colour outside the lines. But real people don’t talk like that, so why should we write like that?

What People Actually Want

So what works?

In my experience, people respond to stories. Not stats. Not slogans. Stories.

They want to see themselves reflected. They want useful info that helps them do their jobs. They want something that feels real, not just polished. And above all, they want to feel like the people behind the newsletter get them.

Some of my favourite internal newsletters weren’t flashy at all. They were the ones that featured teammates, showed behind-the-scenes moments or shared a thoughtful message from a leader who wasn’t afraid to be real.

Because we don’t connect with companies. We connect with people.

Making It Human

If you’re working on internal comms or trying to get people to read what you’re putting out, here’s what I believe:

• Drop the corporate tone. Write like a person.

• Share stories that mean something, not just metrics.

• Include voices from across the team, not just the top.

• Ask questions. Start conversations.

• Celebrate small wins.

Don’t just inform; inspire.

Here’s the thing: Internal comms shouldn’t just be a tool to inform; it should inspire. Done right, it builds culture, reinforces values and reminds people why they’re here in the first place.

So if your newsletter isn’t landing, it’s not because your team doesn’t care. It’s probably because it doesn’t feel like it’s for them.

The fix isn’t a better subject line or fancier layout. It’s more authenticity, more relevance and above all, more heart.

Start there, and your newsletter won’t be just another email; it’ll be something people actually look forward to. It will feel like it came from inside the company, not just from “comms.”

And that’s when real engagement starts.

Feature Image Credit: Getty

By Luciana Cemerka

COUNCIL POST | Membership (fee-based)

Luciana Cemerka is a Global CMO at TP. Read Luciana Cemerka’s full executive profile here. Find Luciana Cemerka on LinkedIn. Visit Luciana’s website.

Sourced from Forbes

By 

There’s method to the madness.

We’ve heard plenty of design rumours about the upcoming iPhone 17 line up, particularly from a design perspective. From the ultra-thin iPhone 17 Air to the bulging iPhone 17 Pro camera array, it seems we’re in for change this year. And for those who enjoy smaller phones, new leaks could be bad news – but with a silver lining.

New reports suggest this year’s Pro Max, model, typically the most advanced of the bunch, will be the thickest iPhone ever – jumping from 8.25mm to 8.725mm. For those who prefer phones that require fewer than three hands to hold, the news of an even brickier brick might not be welcome. But it’s all in the name of battery life. Because what good is the best camera phone if it’s run out of juice?

Feature Image Credit: Majin Bu

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Sourced from CREATIVE BLOQ

By Nate Roy,

A few weeks ago, I found myself staring numbly down a long list of looming deadlines. Among them: building a deck for a fast-approaching presentation. I needed to distil complex messaging and input from multiple “cooks” into something concise, visual and engaging enough to hold an audience for 20 minutes. It felt like a full day of work—time I just didn’t have.

So, I decided to turn to the generative AI (GenAI) tool our company uses.

“Here’s what I want to cover,” I typed, feeding it my outline and talking points. Within seconds, it gave me a surprisingly solid draft. Not perfect, but enough to overcome blank-page paralysis and provide a strong starting point, saving hours.

In the end, the presentation got rave feedback, I met my other deadlines and discovered a smarter way I could “partner” with GenAI—not to automate creativity, but to ignite it.

A New Role For GenAI

Here’s the thing: GenAI isn’t just a shiny new toy for marketers anymore. I believe it should be viewed as a productivity engine, increasingly helping to secure a competitive advantage.

In my role at Constructor, AI is core to how we deliver value to the retailers we serve and help optimize shopping experiences. It’s also a big part of how I work personally. Here are four examples of how I use AI as a marketer to work faster, smarter and more strategically.

1. AI As A ‘Thought Partner’

Sometimes, the hardest part of any marketing task is just getting started. Whether it’s structuring a deck, outlining an article or creating a scoring rubric, AI can kick-start the process.

Marketers can use it to:

• Clarify and organize thinking. Try prompting it with a partial idea and asking: “What are three themes related to this topic?” or “What’s a logical flow?”

• Pressure-test assumptions. I often use prompts like: “What are the strongest counterarguments to this position?” or “What might my audience still be wondering?”

• Turn insights into action. Marketers often sit on a wealth of data but struggle to translate it into meaningful next steps. Use GenAI to summarize key trends from campaign or journey analytics, then prompt it with follow-ups like “Which channels are driving the most assisted conversions?” or “Where are drop-offs happening?” Rather than replacing analysis, AI accelerates it.

2. AI For Operational Efficiency

Task efficiency is another part of the GenAI equation. Editing, summarizing, translating, turning longer-form assets into social clips and more—AI helps cut down the grunt work so marketers can focus on high-impact deliverables.

For example, when we host a webinar, we often create a recap blog post, chop up the video into snackable segments for social and generate email copy to drive on-demand views. While we don’t use AI for all of these, it speeds up our workflow significantly. What once took a week across multiple contributors can now be done in an afternoon using AI, strong prompts and, of course, oversight from my team.

We’ve also used AI to support hiring workflows—refining job postings and optimizing them for discoverability. As a result, we’re moving much faster than before.

3. AI-Powered Personalization

Customers and prospects expect more than a one-size-fits-all experience online. They want tailored content and product recommendations, but delivering that manually can be time-consuming and hard to scale.

With AI, marketers can:

• Dynamically serve custom content and search results—based on, for instance, visitors’ industry, preferences and history.

• Power real-time chatbot interactions with smart, context-aware responses.

• Customize and trigger emails based on persona, behaviour and other attributes, and even optimize send-time for better engagement.

The result? More relevant touchpoints and less wasted effort.

4. AI-Fuelled Learning And Insights

AI isn’t just about doing more—it’s also about learning more. One valuable use case we’ve seen is through voice-of-the-customer analysis. Natural language processing tools can sift through thousands of anonymized survey responses, interview transcripts and more—revealing themes and sentiments we might otherwise miss. This helps shape our product positioning, messaging and content strategy.

Another key use case is competitive intelligence. AI tools can monitor price changes, ad campaigns, new product launches and more. This constant pulse on the market helps us stay proactive.

Potential AI Pitfalls And Lessons Learned

Of course, using AI effectively isn’t without challenges. Below are a few lessons learned:

1. Don’t Expect Full Automation

AI is powerful, but it’s not magic. We’ve tested tools that overpromised and underdelivered—like long-form content generators that produced decent and passable but uninspired copy. I think the best results happen when you bring the ideas, and AI helps you sharpen and scale them.

2. Always Prioritize Data Security

Use enterprise-grade tools when handling sensitive information and always anonymize any kind of customer, partner or other confidential external or internal data. In general, be mindful about what information you offer and how you do it, especially where security and compliance are concerns.

3. Vet Tools

Not all platforms are created equal. You’ll likely see different results related to accuracy, tone and style. And when you do test out new AI tools, be sure to do so inside your actual workflows, not just based on vendor promises.

4. Create An AI Policy

As AI usage expands, it helps to have clear guardrails within your organization and specific department—what’s encouraged/allowed, what’s not and where human oversight is required. Many organizations are already starting to make this part of their security operations centre (SOC)/compliance protocols.

The Bottom Line

If I could give marketers one piece of advice when it comes to AI, it would be that this is a shift worth engaging with—early and thoughtfully. AI literacy is quickly becoming table stakes, and companies are increasingly expecting marketing hires to show up with AI skills.

AI is no longer “futuristic”—it’s about being efficient and helping your company perform at the top of its game in a resource-constrained world. The longer you wait to get started, the steeper the learning curve will get. I believe that in the not-so-distant future, using AI won’t set you apart—it’ll simply be part of how modern marketing gets done.

Feature Image Credit: Getty

By Nate Roy

Nate Roy is director of brand and content at Constructor, a leading ecommerce search and product discovery platform. Read Nate Roy’s full executive profile here. Find Nate Roy on LinkedIn. Visit Nate’s website.

Sourced from Forbes

Sourced from Forbes

In the always-on world of social media, a single corporate misstep can quickly escalate into a full-blown public relations crisis. Preventing long-term brand damage, however, starts before issues ever arise. Companies that take a thoughtful, proactive approach to reputation management by building positive PR are going to be better equipped to maintain and restore trust and credibility among stakeholders when challenges do surface.

Here, 20 members of Forbes Communications Council each share their No. 1 rule for clearing potential pitfalls to avoid a PR crisis. Follow their advice below to lay the foundations of a solid crisis response, including clear communication, smart planning and strong internal practices.

1. Contextualize And Mitigate Issues

Let’s establish first that every crisis starts as an issue—and those are two distinct points in crisis management. My top rule is to make sure we have the media intelligence and monitoring data to flag and contextualize the issue, which then allows us to address and resolve it before we get to full crisis mode. We need to do everything to mitigate the issue before it swells. – Gerry TschoppExperian

2. Adapt And Act With Integrity

The ability to foresee every PR crisis is a fallacy. Your ability to adapt and act with integrity, not clairvoyance, is the ultimate safeguard of your brand’s future. The sensible and strategic way to assess and prepare is to foster a crisis-ready culture. Focus on foundational frameworks and proactive reputation building by risk type. This operational muscle, fuelled by transparency, empowers true readiness. – Destiny Chambers

3. Keep Lines Of Communication Open

We make sure that leadership and our community understand that talking to the PR team is not the same as talking to the public. In fact, talking to us all of the time is a great way to allow us to help shape the discussion, pitch and secure coverage. Policy should always drive PR, but pitfalls are important to point out throughout policy creation, so open lines of communication are key to success. – Sayar LonialNYU Tandon School of Engineering

4. Proactively Identify ‘Red Flag’ Issues

The key is to proactively identify potential issues from the perspective of all key stakeholders—internal and external. Anticipate how decisions or communications might be interpreted differently and flag “red flags” early on. When PR is embedded into core business functions, it becomes a strategic tool, not just a reactive one. It strengthens trust, protects brand reputation and ensures brand consistency – Mabel AdeteyeWema Bank

5. Pressure-Test Messaging Before It Goes Public

Always pressure test messaging before it goes public. Do not assume your audience will interpret your message the way you intended. Pressure-testing internally across teams—such as legal, comms, DEI, product and even frontline employees—and externally with friendly customers helps identify potential misinterpretations and avoid language that could be perceived as misleading or problematic. – Ritu Kapoor, Observe.ai

6. Create An Absolutely Transparent Culture

They say that “loose lips sink ships.” If there is something that keeps CEOs up at night, it’s a reputational crisis. My No. 1 rule for preventing such a crisis is to be absolutely transparent in everything that you do. I always tell my team to “raise the red flag” at the first instance, because if you aren’t aware of it, then you won’t be able to manage it. PR crises could have serious consequences. – Fahad QadirHaleon

7. Prepare Internally First

B2B crisis comms starts with employees, not the media. Prepare with cross-functional training, clear updates and strong stakeholder ties. Don’t exploit rivals, but reinforce your strengths. Always be ready so no one is caught off guard. – Mike NeumeierArketi Group

8. Understand Your Organization

Preventing a crisis isn’t possible. However, by truly understanding your organization—your purpose, your values, your brand pillars and your people—you’ll have the foundation you need to walk through crises safely and calmly. From there, you can create a robust plan that allows you to mitigate an issue before it reaches crisis status, minimizing business disruption and maintaining brand trust. – John JorgensonCambium Learning Group

9. Plan Before You Need To

My No. 1 rule for preventing a PR crisis is to plan before you need to. Companies that wait to react often lose control of the narrative. A strong crisis plan—clear roles, prepared messaging and defined channels—gives you speed and clarity when it matters most, protecting both your credibility and your brand. – Nicole TideiPinkston

10. Proactively Track And Correct Unwanted Stories

Proactively track and correct unwanted stories. Be vigilant of what’s being written about your brand and prevent any potential PR crisis with strong online reputation management programs. Leveraging the proliferation of online media channels and highlighting positive stories to counter a negative one are the keys to course-correcting – Namita TiwariNamita Tiwari

11. Own It Early

Own it early. That’s the No. 1 rule. When things go wrong—and they will—swift and transparent accountability can prevent a full-blown PR crisis. Communicate directly, fix the issue and explain how you’ll prevent it next time. Crises test character. Brands that lead with honesty and action build lasting trust. – Sara PayneInprela Communications

12. Listen Early And Often

Listen early and listen often. The best way to prevent a PR crisis is to spot the signals before they spike, whether that’s by monitoring customer feedback, employee sentiment or digital chatter. Silence is rarely a good sign. – Yael KlassSimilarweb Ltd.

13. Build Trusted, Cross-Functional Relationships

My No. 1 rule is to build trusted, cross-functional relationships early on. It ensures the communications team is part of decision-making, not damage control—reducing risk, aligning messaging and enabling swift, credible responses that protect reputation and build long-term brand trust. – JoAnn YamaniFuture 500

14. Lead With Transparency To Build Credibility

Truth builds trust. Most PR crises don’t erupt because something bad happened; they erupt because a company was perceived as hiding something, spinning facts or reacting too late. When organizations lead with transparency, they earn credibility with stakeholders. This makes it easier to manage difficult news when it does arise because audiences believe the company is being honest and accountable. – Kurt AllenNotre Dame de Namur University

15. Prioritize Internal Alignment Before External Action

Most PR crises start when teams move fast, without shared clarity on messaging, values or risk. When everyone’s on the same page, you spot issues early on and build trust that lasts beyond the moment. – Cody GillundGrounded Growth Studio

16. Listen Before You Speak

The No. 1 rule is to listen before you speak. Proactively monitor internal sentiment and external conversations. Most PR crises stem from ignoring early warning signs. When you’re tuned in, you can address issues with authenticity and agility, protecting trust before it erodes. – Kal Gajraj, Ph.D.CAN Community Health

17. Treat PR As A Strategic Function

My No. 1 rule is to treat PR as a strategic function, not just an execution arm. PR leaders must have a seat at the table with the C-suite to flag reputational risks before decisions are made. Without that safeguard, early warning signs can be missed, leading to avoidable crises that damage brand trust and business viability. – John SchneiderBetterworks

18. Be Human Before Being Polished

My No. 1 rule is to be human before being polished. If something feels off internally, it’ll land worse externally. I always gut-check messaging for tone, empathy and unintended implications before it goes out. It keeps the brand grounded and keeps small missteps from becoming big headlines. – Aditi SinhaPoint of View Label

19. Maintain Continuous, Proactive Stakeholder Engagement

My rule for preventing a PR crisis is proactive stakeholder engagement. Continuously communicating with employees, customers, investors and the media helps address concerns before they escalate. This ongoing dialogue builds trust and ensures stakeholders are informed and supportive, protecting the company’s reputation during tough times. – Lauren ParrRepuGen

20. Build Systems For Recognition, Response, Resilience And Reporting

Crisis cannot be prevented given the speed that chaos moves today. The real work is building systems for recognition, response, resilience and reporting, not just messaging. Crisis puts brand equity, trust and revenue at risk. Acting on truth, even in the face of legal risk, is the only way to avoid the long-term financial and reputation cost of silence, delay and inaction. – Toby WongToby Wong Consulting

Feature Image Credit: Getty

Sourced from Forbes

By Cara Sloman, Edited by Micah Zimmerman

Big moments like launches and funding rounds are just the beginning. The real ROI comes from what you do next.

Big Wins. Product launches. Funding rounds. These are the moments in a company’s journey that come with a lot of heavy lifting behind the scenes. You work hard to get to those big moments; don’t let all that effort fall flat once the moment has passed.

Savvy businesses understand that the actual return on investment of effort often comes in the days and weeks that follow, when fresh leads and heightened brand visibility create a prime window to convert interest into lasting impact. From strategic email follow-ups to leveraging public relations to highlight key wins, a strong post-moment plan is essential for turning momentum into measurable results.

Why momentum matters

Many teams get overly focused on short-term goals rather than long-term success. I equate this to the “launch and forget” mentality, where attention quickly shifts from one project to the next. This results in missed opportunities to connect the dots and build on the momentum gained from the significant event. If you don’t have a clear follow-up plan, you risk losing the value that’s just been generated.

A consistent, cohesive program that builds on success helps create a lasting impact. Follow-up strategies that foster continued engagement, lead nurturing and reinforcement of the company’s messaging are key for building momentum and long-term business growth.

Businesses face several key challenges when transitioning from the big moment to the follow-up, including:

  • Effectively managing and prioritizing leads generated during an event
  • Staying top of mind: sustaining consistent engagement with prospects after the headlines fade
  • Maintaining momentum: ensuring follow-up communications are timely and relevant
  • Measuring success: accurately measure follow-up impact like conversions, engagement and return-on-investment (ROI).

Strategies for managing and prioritizing leads

Effectively managing and prioritizing leads after a significant company achievement can be the difference between missed opportunities and meaningful conversions. Intelligent lead management starts with a lead scoring system that ranks prospects based on job title, buying intent, budget and engagement level. By assigning scores, businesses can focus resources on the leads most likely to convert.

To maintain momentum, immediately import contacts into a customer relationship management or lead management system. This will help you organize, track and manage ongoing communications. Speed is critical. Making early calls or sending prompt emails to prospects captures their interest while it’s still fresh.

Staying top-of-mind

Nurturing hard-won leads is crucial. Targeted email marketing is key in converting leads. First, this maintains personalized, contextualized and relevant communications that reinforce the connections made during the big moment. Address specific interests, challenges or needs in your follow-up emails to nurture relationships and guide leads through the buyer’s journey. Include relevant content and offers to keep the conversation going.

Other effective strategies for nurturing leads include:

  • Automated drip campaigns to deliver timely, relevant content that provides value.
  • Social media retargeting to stay top-of-mind by serving tailored ads, exclusive content, such as access to a demo, case studies or whitepapers.
  • Personalized phone calls or video meetings can add a human touch. This lays the foundation to build trust, nurture and deepen ongoing relationships.

Businesses can also use creative and/or unconventional methods to stay top-of-mind with leads after the fact. Create personalized content summarizing your event or milestone or sharing insights relevant to each prospect’s interests. Curate a customized bundle of resources based on specific interests and focus areas. Content could include eBooks, case studies, webinars or whitepapers that directly relate to the lead’s business challenges or interests.

Turn outreach into a game with incentives for actions like sharing content, completing surveys or interacting on social media. Create a leader board with prizes or rewards for the most engaged leads. Post personalized social media shout-outs to leads, thanking them for interacting with you and encouraging them to stay connected.

Measuring success

There are six essential ways to measure the momentum success of your efforts:

  1. Lead conversions show how effective follow-up is in converting interest into sales.
  2. Email open and click-through rates measure the effectiveness of email campaigns in re-engaging leads and driving them to take a desired action (e.g., signing up for a demo, downloading content).
  3. Lead engagement shows how well you maintain interest and keep the conversation alive.
  4. Sales Qualified Leads (SQLs) assess the quality of the leads.
  5. ROI evaluates the revenue generated from post-event conversions against the cost of attending the event.
  6. Customer retention/repeat business tracks customer retention and repeat sales from leads and can measure the effectiveness of nurturing efforts.

Maintaining momentum

How can businesses maintain momentum to drive long-term growth? It starts with shifting the focus from short-term success to the long game of building lasting relationships and taking a continuous engagement approach. Here are a few specific recommendations.

Provide leads with content that educates, nurtures and positions your business as a trusted resource, not just a vendor hawking its wares. Focus on fostering long-term relationships that can evolve into loyal customers.

Segment your leads based on their stage in the buying process, interests and needs. Then you can deliver more personalized follow-ups that resonate and nurture them more effectively.

Create a community, Customer Advisory Board and/or loyalty program to keep leads and customers engaged. This gives you the best chance of creating advocates/brand ambassadors and repeat buyers. Vendor certification programs are a great example: individuals and partner organizations trained and certified on a specific technology tend to buy that brand. Communities and customer advisory boards are also a source of valuable feedback and insight for product improvements.

Make testimonials, case studies or success stories part of your momentum strategy. People want to buy from people they trust. Social proof like this helps build trust and creates a sense of community around your brand. Track key metrics and continuously optimize your strategies. Adjust your tactics based on this data to improve ongoing engagement.

Work those strategies

To maximize your effort and investment, you need comprehensive strategies for leveraging marketing, PR and lead conversion after significant events and achievements. Use the best practices outlined above to realize ROI as leads become buyers. This will optimize the value of those leads, increase the chances of conversion and create a community of engaged buyers for the long term.

By Cara Sloman,

Entrepreneur Leadership Network® VIP. President and CEO of Force4 Technology Communications. Cara Sloman is CEO and president of Force4, a marketing communications and PR agency serving B2B technology companies.

Edited by Micah Zimmerman

Sourced from Entrepreneur