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Sourced from Entrepreneur Europe

Think quality over quantity when it comes to content.

Digital marketing is essential for any business these days. Seventy-six percent of people think marketing has evolved more in the past two years than it did over the previous 50 years. To scale your business, you need quality content more than you need quantity of content. But, with so many channels to cover, and a limited budget and time, how do you fully leverage your business’s digital marketing potential?

One good first step is to invest in Copysmith.

Copysmith is an innovative tool that helps businesses generate high-performing copy for all of your marketing needs without spending a bundle. It uses the power of artificial intelligence to write copy, word by word, keeping it completely original and sounding natural. You can use Copysmith on ads for Google, Facebook, or Instagram, for product descriptions and taglines, or even to write complete blogs. The qualitative assessment is as good as human-written copy, but there’s no brainstorming or editing rounds involved. In just the click of a button, you can generate a dozen ads, edit the copy to make sure it’s perfect, and launch them immediately.

Copysmith makes it easy to manage all of your campaigns across all of your platforms in a single hub, and even integrates with Shopify, WordPress, and Gmail. You can export generations of copy via CSV and share copy with teammates to get feedback before launch.

Copysmith is so easy to use, it’s earned #2 Product of the Day on Product Hunt. Normally, a lifetime subscription to Copysmith’s Starter Plan would be $228, but right now, you can get one for just $59.99.

Sourced from Entrepreneur Europe

By Seth Price

Digital marketing is advancing each and every day. Every business will progress (or decline) depending on current trends and specific marketing strategies they set forth. The trends and strategies that are seen in digital marketing boil down to one crucial aspect: content creation. Content creation is crucial in digital marketing because it attracts and engages consumers, which leads to an increase in business.

Content can be as simple as making a statement. Anything from professional, financial, legal or technical advice to posting an entertaining GIF can all be considered some form of content. It is imperative to identify your target audiences because they are the ones who consume your content and essentially bring your business to life. Every business should know their target audiences, area(s) of focus and the type of content necessary to produce. Identifying these will effectively promote and improve the online presence of your business.

Identifying Your Target Audience

Convert your target audience to loyal customers by creating winning and distinctive content. The content you create will help you connect with your target customers’ needs and personas. Research and strong analytical data is required to secure all information needed to increase the traffic to your business. Gaining access to your target audience’s personal information (name, age, gender, geographic location and job title), along with answering questions and identifying their challenges, will help you improve the content you make and fine-tune your business agenda.

To adequately cater to new and current customers, research tactics such as interviewing past customers, conducting surveys and analysing the traffic you receive is vital. Use Google Analytics to view your site traffic and to analyse your audience by looking at the insights displayed. Having a very specific agenda that bookkeeps information such as key demographics, key psychographics (attitudes, aspirations and other psychological criteria of a person), challenges and preferred communication will help you create outstanding content that is unique and authentic. After identifying your target audience, the overall goal is to provide value to each consumer with the type of content you create.

Types Of Content

Content is used to entertain, educate and persuade. Businesses gain better visibility online by focusing on the content they create, increasing their exposure and attracting new leads. Every type of content produced should resonate with each consumer and provide them with a great deal of resources. High levels of engagement depend on the type of content generated.

• Blogs: Blogs are a great way to provide content and optimize search engines. Boost organic traffic by attracting potential customers who are looking for answers and other information that your business specializes in. With any blog, it is a great idea to create link pages within them so other people can share your post. Writing blogs is one way to have more interaction and develop strong customer relationships.

• Memes: Memes are videos or images that include correlating captions. Memes have become extremely popular this generation and are always going viral throughout social media. People create memes by embedding specific text into edited clips from videos, television and movies. Memes can easily create traffic because they are a fun way to engage people on social media.

• Live video/webinars: Online streaming is an effective way to increase traffic for any digital marketing strategy. Live videos and webinars allow businesses to inform their audiences, connect with them virtually and answer any questions or concerns they may have. Businesses can easily broadcast a live video or webinar to an online audience on multiple platforms.

Content Drives SEO

Content creation is to SEO as peanut butter is to jelly. Content increases traffic to your business and helps you become more visible online. Including valuable content on a business page gives owners the opportunity to reach more clientele. Content is created to be posted throughout the internet to build brand awareness and generate a larger audience. Every search engine has a variety of ways to index and provide information that determines your business exposure. These algorithms will decide the ranking of your business depending on a person’s search query.

Content creation benefits SEO because the words produced in the specified content highlights keywords that consumers search. These keywords are relevant to your business because it may create a higher ranking in the search engine result pages (SERPs). More keywords will result in a higher click-through rate (CTR) that will increase traffic and potentially bring new clients to your business. It is important for your content to be strong enough to appear in relevant search queries.

Keyword placement, backlinks and website visitors are all extremely crucial in the world of SEO. Lacking content will result in no keywords being found, no page for your future customers to view and no improvement in your SEO. Giving customers the best content possible is needed to eventually help lead your business page to one of the top search engine results.

Feature Image Credit: Getty

By Seth Price

Managing Partner at Price Benowitz LLP and CEO of BluShark Digital LLC, a digital marketing agency that specializes in SEO and SEM. Read Seth Price’s full executive profile here.

Sourced from Forbes

Social media campaigns are an integral part of brand marketing strategies. A good post can elevate awareness and reaffirm the coolness of a brand, but what happens when you go viral for all the wrong reasons?

When it comes to PR disasters and brand blunders, it can be easy to forget there’s a person behind the post. Brands and social media managers alike will inevitably make mistakes.

From poorly timed tweets, to questionable GIFs and insensitive comments – these mishaps come in many different forms, in any type of industry and in companies of any size.

In today’s ‘cancel culture’ climate it can be difficult to weather the storm of a social media disaster. So, we asked our Twitter community for some practical advice on how to handle it in style.

Feature Image Credit: The Drum’s Twitter audience share tips on managing a social media crisis 

Sourced from The Drum

Sourced from TECHMAG

There are lots of ways in which you can put Instagram to best use to ensure you have a high and steady flow of traffic towards your fashion site. These ways are so many in numbers that it may often leave you overwhelmed. However, there are a few specific tips and tricks that you can follow to make the best use of Instagram to increase fashion traffic. Most major brands follow these tricks and therefore you can consider these to be tried and tested OK.

This may seem like a no-brainer to you because advertising is what you primarily do in marketing your business. Well, advertising through billboards, TV commercials, and another print and broadcast media is entirely different from advertising on Instagram.

On most of the social channels, you may not find it as easy to advertise as it is on Instagram. This is due to the different formats in which you can advertise on Instagram. These are:

  • Photo ads: These ads look much similar to the regular photo posts with the only difference that these typically have a Sponsored label above the photo. In addition to that, these also have a Learn More button at the bottom right-hand corner under the picture.
  • Video ads: Much similar to the photo ads, these video ads also look the same as the regular video posts along with a Sponsored label at the top.
  • Carousel ads: These are specific ads that look identical to the photo ads but using this feature you can post multiple photos at the same time which the viewers can swipe through.

All these three Instagram ad formats will appear in the home feeds of the users. These ads primarily support four different objectives of advertising any product namely:

  • Video views
  • Click through to your website
  • Mass awareness and
  • Mobile app installations.

All these will serve your primary objective: to increase the traffic on your fashion website.

Selling your fashion products

Use all the new features to sell your fashion products on Instagram. In May 2018, Instagram has added a new payment feature that can be used by select users. In addition to that, Instagram has also rolled out a Checkout that all users can use.

All these features potentially have a big effect on small businesses as these features allow the users to buy products without having to leave the platform. All that the users will be required to do in order to complete a transaction includes:

  • The name
  • The email address
  • The billing info and
  • The shipping address.

All these will be saved by Facebook, being the parent company of Instagram to use it for any future transactions.

When it comes to the payment options, Instagram offers users a variety of options such as:

  • Mastercard
  • American Express
  • Visa
  • Discover and
  • PayPal

Since all these remain in closed beta there is no liability of the businesses.

You can also take the advantage of the Shoppable Posts to sell products on Instagram. You will simply have to create a catalog of your fashion products and connect it to your account after tagging the product in a way much similar to tagging a person in a post.

Read more: Instagram Vs. TikTok: Factors to consider for understanding which is right for you

However, to create a shoppable post you make sure that:

  • You have a business account
  • Sell physical goods and
  • Comply with the Merchant Agreement And Commerce Policies of Instagram.

If you create such a catalog of your fashion products through Shopify, Facebook, or Big Commerce, it will surely enable you to reach out to more customers and increased the traffic on your website eventually.

Other tips and tricks

There are also a few other tips and tricks that you can follow just like experts like Stormlikes in order to get the most out of your Instagram account.

  • Links: You must know that links usually do not work in Instagram captions. It is workable only when you share a link in your profile. This will take the user to your site. Therefore, make sure you do not place the link anywhere else to loos on your potential traffic and could-be customer.
  • Relation: You must also make sure that all your posts are related and most relevant to your brand and the fashion products. It can be tempting to share pictures of food and animals that you see on other social networks but that may not have anything to do with fashion. This will look disjoint and confuse your followers.
  • Promotions: The best way to increase traffic to your website is by running promotions and giveaways. However, your fashion products may be too costly to give it away just like that, you can arrange for a sale or contest, ask users to repost an image with a specific custom hashtag, and others that will also make them visit your website.
  • Response: Your response to the comments of other users will play a significant role in increasing traffic to your fashion site. Good or bad, always reply to the comments made by the users on your photos. This will raise the level of interaction and will show that you care, follow, and pay attention to your followers, adding value to them.
  • Embed posts: On your website embed Instagram posts from the desktop version of it. This will convey a strong message that you are active on this platform and will in turn help you gain more traffic to your website.
  • Influencers: Using Instagram influencers is perhaps the best way to promote your fashion product and business. Since these influencers have large followings on Instagram, you will automatically have the opportunity to reach out to a large number of audiences with your fashion product.
  • Share posts: Make it a pint that you shore your posts directly to your story. This will raise the level of interest amongst your users and you can promote your fashion product easily.

You may also use other interactive features to build relationships and online conversations such as questions sticker in Instagram Stories, IGTV, and others. This will make your account appealing and direct users to your fashion site.

Sourced from TECHMAG

Sourced from Entrepreneur Europe

Turn your weekends into a time to learn something new.

In , you should always be growing. And part of that is new skills and trends that are happening in your industry. It’s hard to find time for professional development but with early Black Friday deals on courses in the Entrepreneur Store, you might be able to work something out. We’ve rounded up some of the top deals on available now, and you can get all of them for an extra 15 percent off when you use code SAVE15NOV at checkout.

Running a store.

Have something to sell? Then you need to be on Shopify. In this 30-hour guide to SEO, drop shipping, design, branding, and more, you’ll learn how to build a Shopify empire with help from the experts.

Get The Complete Shopify Bootcamp Bundle for $25.50 with promo code: SAVE15NOV.

Data analysis helps businesses make more informed decisions and grow with greater purpose. It’s important that any aspiring entrepreneur knows how to work with data. In this 29-hour bundle, you’ll dive into Excel, Power BI, Python, and more tools to manipulate and analyse data effectively.

Get The 2021 Advanced Data Analyst Bundle for $25.50 with promo code: SAVE15NOV.

Grow your business on social media with help from this massive boot camp. With more than 34 hours of training in Facebook, Instagram, and LinkedIn marketing, you’ll learn what it takes to stand out from the noise on every feed. There’s even a course dedicated to building a complete social media strategy.

Get The 2020 Social Media Marketing Bootcamp Certification Bundle for $25.50 with promo code: SAVE15NOV.

Designing and editing in Creative Cloud apps

The Creative Cloud is the top creative suite on the market. In this eight-course bundle, you’ll get 60 hours of training in Photoshop, Lightroom, Illustrator, After Effects, and more. Before you know it, you’ll have professional-grade design expertise.

Get The All-in-One Adobe Creative Cloud Suite Certification Course Bundle for $28.90 with promo code: SAVE15NOV.

Selling with

Amazon is the country’s largest marketplace for one major reason: It makes it easy for anyone to sell on their platform. Fulfilment by Amazon (FBA) is Amazon’s dropship program that helps independent sellers earn money through Amazon. This course will teach you how to use this industry monster to earn passive income.

Get The Ultimate Amazon FBA & Dropship Master Class Bundle for $34 with promo code: SAVE15NOV.

Financial analysis

Certified financial analysts (CFAs) earn the big bucks to help individuals and businesses manage and grow their finances successfully. As you might expect, to get into this career, you need some pretty unique knowledge. This training will prepare you to ace the entry-level CFA certification exam on your first try.

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Accounting is hard, which is why individuals and businesses alike pay accountants to manage their finances. In this course, you’ll learn accounting from CPA Robert Steele, so whether you want to handle your own finances better or become a professional , you’ll have the skills you need to succeed. From to calculating depreciating assets, you’ll get a comprehensive accounting education.

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Google Ads and search engine optimization

Google is the world’s largest advertising platform, facilitating both paid and organic opportunities for digital businesses. But it’s one thing to advertise on Google, it’s another entirely to build your website to be fully SEO-optimized. In this course, you’ll learn how to optimize your website for organic traffic, and grow traffic through paid efforts.

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Project management

Efficiency is everything in modern business, especially in today’s economy. In this ten-course bundle, you’ll learn how to complete projects on-time and under-budget with help from today’s top tools and tech. You’ll explore Scrum, Agile, PMP, and more.

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Computer programming

If you want to learn to code, there’s no better resource than this bundle. Across 27 courses, you’ll get more than 270 hours of training from top-rated instructors like Rob Percival and Nick Walter. You’ll cover web and app development, machine learning, software engineering, and much, much more.

Get The Premium Learn to Code 2021 Certification Bundle for $51 with promo code: SAVE15NOV.

Feature Image credit: Nathana Rebouças 

Sourced from Entrepreneur Europe

By

About two years ago, my wife Anika and I decided to give up our jobs as stewardess and hotel concierge in order to pursue our dreams of living as digital nomads. Since we left the corporate world, we have ventured into various models of online , from ecommerce to lead generation and coaching, all while traveling to more than 85 countries around the world. Today, we help individuals who are tired of working 9-to-5 jobs become successful online and start their own digital nomad fairy tales.

Since the start of 2020, remote working has become a key element in the fight against the ongoing health crisis. And although traveling might still come with a few hurdles during the next 12 months, it appears that many businesses have changed their attitudes toward working from home. This provides an excellent opportunity for those who are looking to break the mould and work through their computers and smartphones instead of a tight and noisy city office.

If you are thinking about packing on some new skills that don’t demand your physical presence at an office, here are three exciting niches that are not only likely to grow in the next decade, but that are also perfect for remote work.

1. Data-driven marketing

Analysts believe that global B2C ecommerce sales will reach and estimated $4.5 trillion by 2021. In such a fast-growing industry, the need for digital media marketing experts is omnipresent. However, in this day and age, everyone and his mother is calling him or herself an online marketer. Knowing the basics about marketing just doesn’t do the deed anymore. To cut through the noise of tens of thousands of self-proclaimed marketing geniuses, we advise focusing on a bit more complex yet highly efficient marketing strategy: data-driven marketing.

Today, data-driven marketing is a key priority for marketing executives. According to recent reports, 40 percent of companies are seeking to increase their data-driven marketing spending, and 64 percent of marketing executives say that data-driven strategies are essential in today’s . While it may sound confusing at first, data-driven marketing is actually not that hard to execute. Did you ever run a or search engine ad and later optimized it based on the results that you were getting? This is essentially a very comprehensive form of data-driven marketing.

Thanks to the incredible value of reliable data these days, almost every bit of software tracks user behavior and collects information that might be highly valuable for your marketing decisions. To become a data-driven marketing specialist, you need to learn how to generate useful data, how to extract it and, most important, how to use this data to your advantage.

As you might have noticed, data-driven marketing requires a distinct set of marketing skills, including and , which are very effective for gathering data, as well as and traditional , which are great for using the data to improve marketing results. Nevertheless, as only a few are willing to go this extra mile, becoming a data-driven marketer allows you to position yourself as a valuable team member no matter where you currently are in the world.

2. High-quality content production

Before the introduction of the web 2.0, distributing one’s own ideas and opinions on a large scale was usually reserved for a limited number of people, mostly in the media industry. However, with the rise of and social networks, this has changed quite dramatically. Today, almost everyone can upload original content, whether it is in the form of small posts, articles, images or videos, at an infinite number of virtual places and at any time.

If you can monetize your content, you can actually make quite a good living off of it. But monetization doesn’t mean merely pushing out tweets for the sake of content. This won’t make anybody rich — well, at least in most cases. Considering that hundreds of millions of human beings are uploading billions of content pieces every day, the key to success is quality.

User-generated content can play a significant role in marketing. According to research conducted by Bright Local, 92 percent of people rely on user-generated content when making a buying decision. In addition, as marketing software behemoth Stackla recently reported, about 57 percent of consumers believe that only a minority of brands create authentic content. The demand for influencers from not only major platforms such as  but also from native channels like blogs and podcasts is expected to grow significantly over the next few years.

The beauty of a content production business is that you can choose from a variety of methods to produce, distribute and promote your content along a broad range of potential topics and niches. Immense possibilities for scaling your operation exist. It may take some time to get the ball rolling, so start by putting out content that supports an existing business or your personal brand. This will allow you to prepare your journey as a profitable content producer ahead of time.

3. Virtual jobs

Thanks to the rapid spread of COVID-19 regulations among workplaces, 2020 has sparked an immense number of new virtual jobs, many of which are expected to remain virtual even after the conclusion of the health crisis. This still relatively novel form of employment does not require any physical presence in an office or even a certain country and is thus perfect for digital nomads both with and without prior work experience.

Besides rising health concerns, another key reason for the substantial increase of virtual employees is the fact that they cost businesses significantly less than in-house job positions, since virtual jobs require less office space, fewer extras and often lower salaries or hourly rates. The opportunities for virtual jobs are plentiful and varied.

As more businesses start to recognize the benefits of remote work, both regular employees and freelancers may have many more opportunities to fulfil their dreams of becoming digital nomads.

Feature Image Credit: Natalie_magic | Getty Images 

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Sourced from Entrepreneur Europe

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Bounce rate is a scary thing for people that don’t know the ins and outs of this particular vanity metric. I consider it as a vanity metric since there are a variety of reasons, both good and bad, that can skew the numbers. However, bounce rate is still a metric that can help diagnose what’s wrong with your pages and even your site. How do visitors interact with your pages? Do they find what you’re looking for? Are they not satisfied with what you’re displaying? All of these can be answered by diving deeper into your bounce rate metrics. So, here’s what you need to know about bounce rate and how do you use it to deepen your understanding of your site.

What is Bounce Rate?

A website’s bounce rate is the percentage of users that left the page/site that did not take any further action after entering such as opening a link, clicking a CTA button, filling out a form, etc.

Users that exit immediately without taking further actions are aptly called “bounces”. Since they only opened your page/site then bounced immediately away. 

Where Can I Find My Website’s Bounce Rate?

Your website’s bounce rate is easily viewable in your Google Analytics account. You have to own or at least be able to view our website’s Google Analytics Property. 

Once you’ve opened your site’s GA property, easily maneuver to the Audience dropdown and click on Overview. You’ll immediately see your site’s bounce rate.

Where to find bounce rate in analytics

You can further refine it by checking a specific page’s bounce rate. You can even check the specific bounce rate of the devices used by your site’s visitors. 

What is a Good Bounce Rate?

A good bounce rate differs based on the industry your site is in. That’s why a single study about bounce rate won’t always apply to your website. So, here’s a helpful resource made by Custom Media Labs on benchmark bounce rate averages for different industries:

  • 20% – 45% for e-commerce and retail websites
  • 25% – 55% for B2B websites
  • 30% – 55% for lead generation websites
  • 35% – 60% for non-eCommerce content websites
  • 60% – 90% for landing pages
  • 65% – 90% for dictionaries, portals, blogs, and generally websites that revolve around news and events

You need to remember that these are the industry standards, so if your site’s bounce rate is either higher or lower than the average then there might be something to improve or fix on your site and/or page. So, what are some of the common causes for having too low or too high of a bounce rate?

Why Your Bounce Rate is too High or Low

There are a variety of factors that affect your bounce rate – most of them include on-page factors that you can easily fix, improve, or change. They include:

Site Speed

A slow-loading page or site can be a definite reason for visitors to bounce. Aside from negatively affecting your bounce rate, a slow loading speed will also affect your site’s rankings. Why? Because Google has stated the importance of better page loading speed since it will be a part of the Page Experience Update that will be rolled out in 2021. 

So, not only will you improve your bounce rate by speeding up your site, but it will also help you adjust to the upcoming algorithm update. To help you start, here’s a complete guide on optimizing for the core web vitals – an integral part of the page experience update. Additionally, there is a multitude of resources that you can use to check your site’s current loading speed.

Title Tag and Meta Description

Maybe the problem isn’t what’s on your page, but what the users see before they enter your page. Your page’s title tag and meta description is the introduction to your page – it sets the expectations of the user, and it’s their first impression of your page. This means that what is contained in the title tag and meta description will be the one dictating what they expect to see inside your page. So, if your page does not align with what your title tag and meta description says, that’s an automatic bounce. 

Misleading title tag and meta description is a simple problem to fix since you have direct control over these factors and you can search for a keyword that the page ranks for to check how it looks in the SERPs. Either align what is contained in the content with your title tag and meta description or adjust the meta tags to better fit the content of the page.

Low-Quality Content 

Aside from having misleading meta tags, another possibility is that your page’s content is not up to par with what the user wants to see or it simply does not contain the answer they were looking for. 

This is where search intent and proper content optimization comes into play. Why? Because when you have a proper understanding of these two facets, it will help you create specialized content that users would want to see. 

Mobile Optimization

On a more technical aspect, it is possible that your website is not properly optimized for mobile. This is especially alarming in this day and age where most of the searches are made through mobile devices. 

So, if your site is not mobile-optimized, this means that the design is low-quality, text may be hard to read, and gives an overall bad experience to the visitor. 

Work with your developers to avoid this particular instance since this is much like the slow loading speed wherein it does not only lead to a negative bounce rate, but it also affects your site’s rankings.

UI/UX

Another technical aspect of your site is its UI and UX. Is the site’s design pleasing to the user’s eyes? Is navigation to specific pages easily achievable? Do the design elements not interfere with your visitor’s experience in your site? 

Those are just some of the things that you have to take note of when it comes to understanding bounce rate since there will always be times where you won’t be able to determine which factor negatively affects your bounce rate until you think about the page or site’s design at the end. 

Google Analytics or Google Tag Manager

Lastly, bounce rate is calculated by Google Analytics. This means that proper implementation of the GA or GTM tag is essential to having an accurate bounce rate. There are multiple instances where the improper implementation of your GA or GTM code can lead to skewed analytics data, such as:

  • The tag was installed multiple times in the site’s source code which leads to multiple hits being fired when only a single user entered your site. This significantly lowers your bounce rate which is, simply, skewed data.
  • Not all pages have the tag installed in their source code. This means that the data you’re seeing in your Google Analytics account is skewed as well.

Key Takeaway

Bounce rate is not the metric you want to be using to measure the success of your website and even your SEO. But that does not mean that it has no potential uses. A bounce rate is a metric that will help you gain deeper insights into how users interact with your site. How your content fares, your new design or pop-up, etc. All of these can be measured using bounce rate, among other data. 

It’s up to the SEO and webmaster how they gain those important insights and how they use bounce rate as a stepping stone to improve their site’s performance and search success. What’s your experience with bounce rate? Let us know in the comments below!

By

is a Filipino motivational speaker and a Leadership Speaker in the Philippines. He is the head honcho and editor-in-chief of SEO Hacker. He does SEO Services for companies in the Philippines and Abroad. Connect with him at Facebook, LinkedIn or Twitter. Check out his new project, Aquascape Philippines

Sourced from SEO HACKER

By Drew Neisser.

The essence of brand is differentiation. It is how Egyptian ranchers claimed cows 4,000 years ago and how shoppers find favourite products today. Yet differentiation is often lost in the lookalike land of B2B marketing. Language, imagery, colour palettes, personality and websites all seem to blend together. This was the challenge for Paz Macdonald when she became chief marketing officer of Software AG in January 2019.

Describing that brand as “still water, hold the ice,” Macdonald began the process of discovery and reinvention with a brand audit. It pointed to the need for a makeover from the ground up, including a new identity, a new website and a new promise: “Living connections.” As a result of these efforts, launched in May 2020, Macdonald now describes the brand as “a sensible but a nice cocktail,” one that is fuelling engagement across the company’s newly invigorated communications channels.

Where did you start with the brand transformation?

One of the first things we did was to take the emotion away. Let’s get a brand audit done. What do people actually think when they hear the word “Software AG?” We asked our customers. We asked people that were potential prospects, Gartner, Forrester, our board, our sales organization. We asked the entire field organization. We did a very detailed audit and the feedback, actually, it’s like it held a mirror up to us. It was like, “We’ve got a problem; we need to fix this.”

What did you discover in the brand audit?

Some of the imagery we were using was with millennials doing handstands and things. That’s not the audience we’re going after. We also saw our language was dated. We just needed to talk in a very, very different way. One of the questions I ask about brands is, “If this brand walked into a bar and ordered a drink, what drink would it order?” I think the brand that we had at the time when I joined was probably a still water. Hold the ice.

How did you synthesize the audit’s findings?

There were three threads that we had to bring together. One was a brand audit, which led the direction of everything that we had to do. One was a decision that the website, which is our shop front, which was doing us a disservice, had to change. We had to change the platform; we decided to go with Adobe. And then the last thing was actually writing the content, the words and pictures, and the design.

What was the solution?

We are primarily an Enterprise Integration, an IoT platform. What that means is that there’s so much that we do in the background and you can’t see and touch what we do. That’s how we came up with “living connections,” the messaging that united everything we do, because we decided that our essential role in the world was the pulse that keeps the world living and thriving.

That was the thread, and everything fell into place. We simplified the homepage to help people find us and we focused on customer journeys. At the end of the day, we wanted to make it as simple as possible for somebody to find what they were looking for on our site, rather than this mass encyclopaedia of absolutely everything we’ve done over 50 years.

How long did it take to get to the website launch?

Software AG also had lots of disparate sites as well. We had the main site. We’d made acquisitions [and] some of them kept their own sites. Some products had several websites. We had to bring 15 disparate websites onto the new platform. We connected Adobe with our external agency, and everybody worked together. The audit was done in May 2019 and then the website was launched May 15 of this year.

Did COVID affect your brand messaging?

Never. We thought, if anything, we needed to have more of that language than ever before, because it still is the values of who we are. The audit helped us define the main characters and what products we should be focusing on so that people got what we did.

How did you educate employees?

If I could do this again, I’d bring the employees on the journey with you. Big lesson learned. Even now, we still need to educate people by doing a series of explainer videos. We’re going to do these short little videos just to make sure people understand and see the full picture. All of those things just help make them feel part of the process, because it’s easy for marketing to forget about the people that are your biggest champions, which are your employees.

What are signs the rebrand was successful?

There was a point where we were getting about 1,000 net new followers on LinkedIn a week. In 21 months, we had about 67,000 followers on LinkedIn. We crossed the 100,000 mark about a month ago, which is phenomenal. That pace was incredible. People were doing a double take. We walk into a bar now; we’re going to order a sensible but a nice cocktail. This is a brand now that fits our age and our stature. There was more engagement, more likes, more comments, people commenting more as well.

People started to notice us and that, for us, started to translate to more marketing qualified leads with all the other changes we made as well. We’re seeing better engagement of mobile users, up by 400% from the year before. More people are hanging around, sessions are improving, all the metrics are going in the right direction. We just need to build on that now and check whether the journeys are working, that we’re converting.

Feature Image Credit: iStock 

By Drew Neisser.

Sourced from AdAge

By

Research from Salesforce MuleSoft and third-party findings highlight some of the top 2021 trends facing CIOs, IT leaders, and organizations in their digital transformation journey.

IT’s role is more critical than ever in a world that’s increasingly dependent on digital. Organizations are under increasing pressure to stay competitive and create connected experiences. According to Salesforce MuleSoft Connectivity benchmark report, IT projects are projected to grow by 40%; and 82% of businesses are now holding their IT teams accountable for delivering connected customer experiences. Research from MuleSoft proprietary research and third-party findings highlight some of the top trends facing CIOs, IT leaders, and organizations in their digital transformation journey.

  1. The digital-ready culture. Organizations are under greater pressure to digitize services quickly at scale to meet rising customer demands and create new revenue channels.
  2. Democratization of innovation. Line of business users is trying to develop digital customer experiences faster. IT needs to drive cultural change by empowering the business to self-serve and deliver solutions quicker.
  3. Composable enterprise. Hyper-specialization has created a groundswell of applications, leading organizations to shift to a composable enterprise to become more agile — where digital capabilities can be composed of existing applications using APIs, rather than being built from scratch every time.
  4. Automation. Organizations are using automation to drive operational efficiency and improve business processes. APIs are key to driving automation and scaling productivity.
  5. API security. The average enterprise has 900 applications. The proliferation of new endpoints creates new avenues for intrusion, requiring robust API security.
  6. Microservices. Organizations are turning to microservices to rapidly build new customer experiences. Companies deploying microservices to production will require some form of service mesh capabilities to scale.
  7. The data divide. To keep pace with evolving customer expectations, organizations are looking for faster ways to unlock data and gain insights. 2021 will be the year that data separates organizations from their competitors and customers — the ability to unlock, analyze, and act on data will become foundational to growth.
  8. Data analytics. Organizations are investing in data analytics to transform customer experiences. The value of data analytics will be dependent on the data they are fed.

Trend 1: The digital-ready culture 

Consumers want consistent engagement with brands across their preferred channels. Seventy-three percent of shoppers use more than one channel during their shopping journey. Per Deloitte, seventy-five percent of consumers expect consistent interactions across all departments of a company. Eighty-six percent of consumers say they want the ability to move between channels when talking to a brand. Ninty-two percent of customers are satisfied using live chat services — making it the support channel that leads to the highest customer satisfaction. And 78% of consumers use mobile devices to connect with brands for customer service — the number jumps to 90% of Millennials. Organizations need to invest in new digital methods of customer service.

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Organizations need to invest in new digital methods of customer service

 

There is increased pressure on IT leaders to deliver on digital initiatives — a 40% more increase in 2020. One of the biggest challenges to digital transformation efforts is integration. Eighty-nine percent of IT leaders report data silos are creating business challenges for their organizations’ digital transformation initiatives. And 85% of IT leaders report integration challenges are hindering their digital transformation efforts. Organizations need to enable innovation beyond the four walls of IT — this is a very important lesson for CIOs. There are no IT projects, there are only business projects. And the business will not wait for IT to deliver on its innovation roadmap and strategic initiatives. 2020 may be the start of the citizen developer revolution. The pandemic has accelerated all automation and digital transformation programs by several years. According to Gartner, by 2023, the number of active citizen developers at large enterprises will be at least four times the number of professional developers.

Trend 2: Democratization of innovation

Research shows that Lines of business (LoBs) are participating in digital transformation with 68% of LoB users believe IT and LoBs should jointly drive digital transformation. In addition, 51% of LoB users are frustrated at the speed their organizations’ IT department can deliver digital projects. Outside of IT, the top three business roles with integration needs include business analysts, data scientists, and customer support.

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Integration needs are increasing across all business functions

 

Enterprises will look to low code development tools to improve productivity. Per Garner, 75% of large enterprises will be using at least four low-code development tools for both IT application development and citizen development initiatives, by 2024. And 65%+ of application development activity will be as a result of low-code application development, by 2024. These trends are incredibly important for IT and CIOs — enabling and increasing technology savviness across lines-of-business is a key priority.  Citizen integrator tools will reach mainstream adoption in the next 2 to 5 years.

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GARTNER Hype cycle for the digital workplace, 2020

Gartner

Trend 3: Composable enterprise

Enterprises face application proliferation. There are around 8,000 apps in the marketing technology landscape alone. Fifty-two percent of organizations say that IT has generated the most business value by building reusable integration assets that save time and money on future projects.

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The marketing technology application landscape is around 14,000 apps in 2020.

 

In Gartner’s Hype Cycle for Emerging Technologies, composable enterprise is named a key technology for business resilience and operating at scale with speed. Per Gartner: “This modular business model enables organizations to move from rigid, traditional planning to active agility. Composable enterprise thinking creates more innovation, reduced costs, and better partnerships.”

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GARTNER Hype Cycle for emerging technologies 2020

Trend 4: Automation

Automation is top of mind to enable innovation. Per Salesforce, 81% of IT organizations will automate more tasks to allow team members to focus on innovation over the next 12 months to 18 months. McKinsey notes 57% of organizations say they are at least piloting automation of processes in one or more business units or functions. MuleSoft research found 30% of IT decision-makers say that automation is a key business initiative tied to digital transformation.

McKinsey estimates that automation could raise productivity in the global economy by up to 1.4% annually. Salesforce finds that 70% of service agents believe automating routine tasks would allow them to focus on higher-value work. The PwC Finance Effectiveness Benchmarking report finds that up to 40% of the time in the finance function can be reduced with automation and behavior change.

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Potential value of automation

 

Companies across industries are experimenting with automation. Across all industries, 60% of line of business users agree that an inability to connect systems, applications and data hinders automation initiatives. One solution to reduce automation complexity is a better use of APIs. The research  notes: “APIs are key to driving automation APIs have emerged as the most elegant means of scaling controlled access to a defined scope of data or functionality, abstracting the complexities of the underlying systems.”

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Process automation by industry

“In 2021, we’ll see more and more systems be intent-based, and see a new programming model take hold: a declarative one. In this model, we declare an intent — a desired goal or end state — and the software systems connected via APIs in an application network autonomously figure out how to simply make it so.” — Uri Sarid, CTO, MuleSoft

Trend 5: API security

Eighty-four percent of customers are more loyal to companies that have strong security controls. Security is also a top enterprise technology investment. According to Verizon, 43% of data breaches this past year were the result of a web application vulnerability. Per Gartner, 90% of web-enabled applications will be more exposed to attack by API weaknesses than via the user interface. According to Gartner, by 2022, API abuses will be the most-frequent attack vector for enterprise web applications data breaches. Akamai reports that 83% of web traffic is now API traffic. There are 900 applications in an average enterprise per MuleSoft.

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Top technology investments for CIOs

Trend 6: Microservices

According to MuleSoft: “Microservices expose data and functionality as a collection of loosely coupled services. With microservices, organizations can quickly adapt to changing customer requests and demands, as well as offer services that create a competitive edge.” Ninety-one percent of organizations are using or plan to use microservices. Per Gartner, 65% of Financial services CIOs plan to increase spending on infrastructure technologies, such as microservices, APIs, and cloud in the coming year.

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Microservices adoption is increasing across industries

 

Microservices adoption is increasing across industries. The research by MuleSoft highlights several companies in multiple industries with tangible ROI as a result of microservice implementations. According to Gartner*, companies deploying microservices to production will require some form of service mesh capabilities to scale. A service mesh is an architectural pattern for microservices deployments. Its primary goal is to make service-to-service communications secure, fast, and reliable. Service mesh is still a new technology, but 46% of organizations are piloting it or have plans to evaluate or implement it in the next 12 months.

Trend 7: The data divide

Businesses aren’t living up to customer expectations of seamless and personalized experiences. Of the almost 900 different applications used by the average enterprise, only 28% of those applications are integrated — preventing a single view of the customer. Per MuleSoft, 72% of global consumers would consider changing service providers in response to receiving a disconnected experience. Also, 90% of organizations believe their revenue will be negatively impacted if they fail to complete digital transformation initiatives in the next 12 months.

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Customer expectations versus reality

“Integrating and unifying data across these systems is critical to create a single view of the customer and achieve true digital transformation. It’s also the number one reason digital transformation initiatives fail. As the amount of systems and applications continue to grow exponentially, teams realize that key to their success — and their organization’s success — is unlocking the data, wherever it exists, in a way that helps them deliver value faster.” — Lindsey Irvine, CMO, MuleSoft

Trend 8: Data analytics

According to Forbes, 52% of executives report that having “a well developed and designed enterprise data analytics effort enables us to deliver a superior customer experience. Also, 48% of organizations believe their revenue will be negatively impacted if they fail to complete digital transformation initiatives in the next 12 months. Per Gartner, 48% of product managers at growth companies, or companies that have seen positive revenue growth, are using analytics to collect and analyze customer perception and sentiment data. Gartner believes companies lose $15 million on average annual losses that poor data quality is believed to be responsible for.

An important 2020 lesson is that every business must be a digital business. And in the next normal, every business must be able to create value at the speed of need. The future of business will be automated and autonomous. The future of the enterprise is an autonomous enterprise. There are numerous customer case studies in the Salesforce MuleSoft Connectivity benchmark report and the 2021 digital transformation trends report. To learn more, you can visit here.

By

Sourced from ZDNet

On TikTok, the most popular products are inexpensive, accessible, and…not exactly cute. So what does that mean for the future of the shelfie? We asked Gen Z’ers to explain.

When I opened TikTok for the first time, I never felt older. Many months of scrolling later, this unshakable feeling has grown as quickly as the app’s overwhelming influence. At 24, I technically straddle the line between millennial and Gen Z, but my connection to the former intensifies whenever I open TikTok and proceed to be visually pelted by frantic videos of gamer girls, dancing tweens, and slapstick comedy.

But among these clips of a kid doing a skateboard flip while wearing roller blades, countless teens filing their teeth for some reason, and Addison Rae doing whatever it is she does, I also started to notice videos that felt like they were speaking directly to me: The beauty products I saw TikTokers constantly gushing about were most definitely not the ones I was used to seeing in “shelfie” photos or in my own bathroom.

Growing up with print magazines and, later, YouTube and Instagram, I was trained that beauty products needed to be expensive, beautiful, and covetable enough to be proudly displayed on a shelf or social media. But TikTok tells a different story: The products that rack up the most views—usually in the millions—are affordable, unassuming, and—dare I say?—basic.

There’s a belief among brands that Gen Z is just as aesthetically minded as millennials, considering they too came of age in the Instagram era (take, for example, 16-year-old Millie Bobby Brown‘s pastel-packaged beauty line Florence by Mills), but scrolling through TikTok, it seems the ubiquitous “millennial” branding is almost nowhere to be found—much like actual millennials.

For example, the hashtag #telescopicmascara has more than 14.5 million views on videos singing the praises of L’Oréal Paris’s Telescopic mascara, and the brand’s Fresh Wear Foundation has a similar fanatic following. A video of a £1 depilatory cream has spread like wildfire, making teens and early-20-somethings ditch their laser appointments and razors—unless it’s the equally viral portable one—for a product that’s been around for 100 years. CeraVe cleanser has become so popular even CNN Business has written about its explosion in sales because of TikTok.

Compare this with Instagram, where, yes, these brands make an occasional appearance, but for the most part shelfies are dominated by picture-perfect mainstays like Glossier, Nécessaire, and Summer Fridays. These products work for many people, of course, but they also represent the millennial branding boom of the late 2010s—you know the vibe: sans-serif fonts, kitschy names, and pale colour palettes (usually pink)—as well as the post-2016-election skin-care-as-self-care explosion, along with a more-is-more mindset sparked by the stateside introduction to K-beauty’s 10-step routine.

One of the largest examples of this back-to-basics trend is the popularity of Hyram Yarbro, known on TikTok as Skincare By Hyram. Although he’s not a dermatologist or an esthetician, the 24-year-old “skinfluencer” educates his massive audience with quick, digestible videos on skin care. In addition to CeraVe, he also steadily features accessible brands like The Ordinary and La Roche-Posay, and focuses on a philosophy he describes as “skin-care minimalism.”

“I don’t believe you need an excess of products,” he tells Glamour. “I don’t believe you need to spend a lot of money on products, that you need products that have a fancy smell or a fancy texture or excessive packaging. In terms of achieving good skin, all you need is a simple, relatively affordable, basic routine.”

This less-is-more philosophy is clearly resonating with his audience, which skyrocketed from nearly nothing earlier this spring to his current fanbase of 6.6 million followers.

“I think particularly for a Gen Z audience—who is really trying to cut through all the marketing claims of an oversaturated industry—it’s beneficial for them to just hear the basics you really need in terms of functionality,” says Yarbro regarding why he thinks he’s had such success with younger consumers on TikTok.

This doesn’t mean young people are uninformed about skin care, though. In fact, Yarbro says it’s just the opposite. “I think brands underestimate the intelligence of Gen Z,” he says. “The thought process is: Oh, this is skin care specifically designed for teenagers, so we need to make it colorful, we need to make it fun, we need to make it smell really good. But really all these aesthetic-focused demands are opposed to what Gen Z is actually demanding, which is further knowledge, education, and simplicity.”

This education may be what makes TikTok so singular in its ability to influence. While Instagram and YouTube allow content creators to go more in depth by allotting them longer time frames to post, there’s no comparison when it comes to the exposure rate on TikTok. On other social platforms, a user needs to actively search for content relating to skin care, but on TikTok, the algorithm works like throwing spaghetti to the wall and seeing what sticks. Once a user actively likes a skin-care or beauty video, they’re served more of that kind of content until their feed is overrun by skinfluencers preaching the importance of barrier repair and the benefits of mandelic acid.

Juliette Cacciatore, a 22-year-old student—who, full disclosure, happens to be my sister—says that aside from topicals from her dermatologist, she never showed an interest in any sort of skin-care regimen, despite having dealt with acne since high school, until she discovered TikTok, and never followed beauty creators on any other platforms.

“It changed my entire routine,” she says. “I do feel like I know so much more. I’ve heard a lot of theories debunked, and a lot of ‘You should have never have used this.’ I didn’t know what a humectant was until someone told me on TikTok.” Among her favourite products are the CeraVe Healing Ointment, which she uses for “slugging,” Telescopic Mascara, and Good Skin Days C’s The Day Serum. Nothing costs more than £20.

Alessandra DeMarino, 23, agrees that a large part of the draw of TikTok—and the products she discovers there—is the emphasis on education: “It has definitely shifted my old Instagram buying habits, where I bought things more so based on aesthetics and claims.” DeMario says TikTok allowed her to see the results of items instead of just packaging, which in turn has influenced her to purchase.

The looming question: Why are younger people on TikTok seemingly rejecting what millennials are still obsessing over? According to Jenni Middleton, director of beauty at trend forecasting firm WGSN, a hallmark of Gen Z’s buying habits is scrutiny. “Gen Z want to be assured that what they are buying will work for their skin and hair, and that’s why we’re seeing this shift,” says Middleton. “Their scrutiny about ingredients stems from their comfort in the URL world, where they can do huge amounts of research.”

Charlotte Palermino, cofounder of Dieux Skin and a skinfluencer with 175,400 followers on TikTok —and, at 33, is a millennial—agrees. “We are absolutely in a post-truth society where consumers aren’t taking things at face value,” she says. “I feel like Gen Z can spot deep fakes and fake news better than boomers, so it’s not surprising seeing them question shaky skin-care claims. It’s a time when we have to question a lot, so seeing Gen Z ask for receipts makes sense. Increasingly, when I see an influencer or brand make a claim, I’ll see commenters ask, ‘Where does that claim come from?’”

In addition to having more knowledge than ever, there’s also the obvious fact that younger people tend to have less disposable income, so of course they’re going to gravitate toward less expensive products. “Almost all of my makeup is from the drugstore because I truly believe there are so many high-end makeup products that have very similar formulas to drugstore products,” says Rachel Rypma, a student who helped make the Telescopic mascara go viral. “The only difference is the name behind the product.”

“Cost definitely comes first,” agrees 24-year-old Lisa Antonelli about what she considers most important in a product. “I will splurge on some exceptions after either trying a sample or buying a small size first. Next come the ingredients, branding, and sustainability.”

This emphasis on cost is nothing new, as Palermino points out. “Skin care targeted to acne and younger demographics was never charging a high price point on the whole,” she says. Rather, the products have just become a little more sophisticated, she says, pointing to Curology and CeraVe.

However, with the popularity of the app, teens have gained a new power. Not only are they more visible than ever—they actually move product. A representative from L’Oréal Paris tells Glamour the brand has seen “explosive growth” on Telescopic thanks to TikTok, and while Cerave wouldn’t confirm exact sales stats, the brand confirms “TikTok has certainly helped expand awareness of the brand, particularly to Gen Z audiences.”

In turn, this new visibility is making more affordable products trickle up to older demographics, and could even dictate where beauty brands go from here.

“Gen Z’s attitudes will define beauty for the next decade,” says Middleton. “Gen Z is the most self-educated generation to date, with information and tutorials on any conceivable subject instantly available online at any time. Informed online communities continue to fuel demand for authenticity and transparency across the industry.”

Does this mean that luxury beauty and branding is done for good? Not a chance. Beauty will always be a sensorial experience, and everyone I spoke to said that even though they prioritise cost and ingredients, at the end of the day, they all viewed skin care as some form of self-care. They’re just a little more discerning.

“With Gen Z, there’s really a level of critique that I have never seen before, and it’s a response to the generations of marketing,” says Yarbro. “I think it’s exactly what the industry needed.”

Sourced from GLAMOUR