Author

editor

Browsing

By Scott Nover.

Key Insights:

Tensions are escalating inside Facebook over the social platform’s laissez-faire approach to the president’s posts.

While Twitter took an active approach to Donald Trump’s account last week—including flagging a tweet that encouraged shooting unarmed protesters—Facebook chose to interpret Trump’s message differently and has not modified the same post.

Some Facebook employees are upset over the policy—and tweeted about it.

“I work at Facebook and I am not proud of how we’re showing up,” Jason Toff, director of product management, tweeted early Monday morning. “The majority of coworkers I’ve spoken to feel the same way. We are making our voice heard.”

Design manager Jason Stirman tweeted that he “completely disagrees” with Facebook CEO Mark Zuckerberg’s decision to “do nothing about Trump’s recent posts, which clearly incite violence.”

“I’m not alone inside of FB,” he added. “There isn’t a neutral position on racism.”

The New York Times reported today that dozens of Facebook employees are also staging a virtual “walkout” to call out the social network’s inaction over Trump’s post encouraging violence against protesters.

“We recognize the pain many of our people are feeling right now, especially our Black community,” a Facebook spokesperson told Adweek. “We encourage employees to speak openly when they disagree with leadership. As we face additional difficult decisions around content ahead, we’ll continue seeking their honest feedback.”

Zuckerberg authored a lengthy Facebook post Friday, saying he had a “visceral negative reaction to this kind of divisive and inflammatory rhetoric,” but said he is responsible for reacting “as the leader of an institution committed to free expression.”

Last Tuesday, after years of pressure, Twitter took unprecedented action against Trump’s account, placing a fact-check label on two of his tweets about mail-in ballots. Trump responded by lashing out, accusing Twitter of interfering with the election and promising retribution.

He took it a step further Thursday when he signed an executive order that, while legally fraught, threatens social media companies like Twitter and Facebook by attempting to curb liability protections afforded by Section 230 of the Communications Decency Act.

By the end of the week, Trump had not cooled his rhetoric and Twitter didn’t back down. With protests raging in Minneapolis and elsewhere in the country over the police killing of George Floyd early Friday morning, Trump sent a tweet with the quote “when the looting starts, the shooting starts.”

Twitter promptly blurred out the tweet with a “public interest notice,” defending the move by claiming it breaks site rules by “glorying violence.” Still, the platform did not remove the tweet, and users can click to see it—because, it claimed, Trump’s tweets are newsworthy as president.

Meanwhile, Facebook allowed the same post to stand unaltered on its site.

On Friday, The Verge’s Casey Newton reported on internal posts on Workplace, Facebook’s collaboration tool for workers, critical of Zuckerberg’s policy and response. Kate Klonick, a St. John’s University law professor who researches online speech, tweeted, “Sources tell me that Facebook employees are changing their internal employee-Facebook profile images to the Twitter logo in protest.”

But it wasn’t long before the internal pressure moved to Twitter—and employees took the rare step of tweeting about their frustrations with Facebook.

“Censoring information that might help people see the complete picture *is* wrong,” Andrew Crow, head of design for Facebook’s Portal, tweeted today. “But giving a platform to incite violence and spread disinformation is unacceptable, regardless who you are or if it’s newsworthy.”

“Mark is wrong, and I will endeavor in the loudest possible way to change his mind,” tweeted Ryan Freitas, head of product design for Facebook’s news feed.

For Monday’s walkout, employees took a day off and left automated messages saying they were off in protest. A company spokesperson did not have any additional comment on the walkout and referred Adweek to its original statement.

“More than a dozen current and former employees” took part in the protest, according to The New York Times, describing it as “the most serious challenge to Mr. Zuckerberg’s leadership since the company was founded 15 years ago.”

Feature Image Credit: Mark Zuckerberg is under fire from his own employees over Facebook’s stance on content moderation. Getty Images

By Scott Nover

 Sourced from  ADWEEK

You know the stats. 75% of content gets no links. 91% of content earns no Google traffic. 85%+ of content earns fewer than ten social shares. And we’re not even talking about all web content — just those pieces creators produced specifically to earn shares, links, rankings, and traffic. Tragically, much like the US economy, content marketing is a winner-take-all world.

IMO, when high-quality, well-produced content fails, three big forces are to blame:

1) There’s more competition than ever before: literally hundreds of millions of publishers, brands, and individuals are creating and amplifying content in attempts to earn attention. Simultaneously, the content bar has been massively raised: what stood out from the crowd in 2010 would be lucky to get 1/10th the attention 10 years later.

2) A tiny handful of monopolies control most web traffic (Facebook, Google, Twitter, YouTube, LinkedIn, Reddit, Instagram, etc) and they are working hard to keep visitors on their platforms rather than sending them out. Less than half of Google searches result in a click. The median Facebook page post reaches <0.1% of followers. On Instagram it’s <1.6%, on Twitter <0.05%.

3) Most content creators target the wrong audience.

There isn’t much marketers and creators can do about #1 or #2, but we can do something about that third force: shift our efforts to reach the people and publications able to amplify our work and send real traffic.

At the core of the problem is how so many companies establish the wrong incentives for content creators:


Exec: “We need more customers, but we’ve exhausted our advertising opportunities, so I want you to invest in content marketing.”

Marketer: “Got it. Content’s a slow, flywheel-based investment, but over time we can create a great channel if we earn awareness, trust, and amplification from a broad community.”

Exec: “Let me be more specific. I want you to write blog posts that will convert visitors into customers. You’ll be measured by the expense of your team’s time vs. the conversions we can directly attribute to your posts. If it’s better than the dollars we put into Google & Facebook ads, you can keep the program going.”

Marketer: “Wait… but that’s not… you can’t compare content against the built-in, designed-for-attribution-so-you’ll-buy-more measurability of ads when they intentionally obfuscate organic…”

Exec: “Good talk! Look forward to seeing your progress.”


Ugh. We’ve all been there.

But let’s assume you have some buy-in. Perhaps the nightmarish economic picture presented by a global pandemic has opened your organization’s eyes to the value of building future demand and reducing dependency on expensive advertising? If so, you’ve still got a strategic beast to slay.

Most content, right from conception, still adheres to a vastly over-simplified notion: reach potential customers with content so we can convert them into paying customers. In a zoomed-out view of marketing, this is technically accurate (the worst kind of accurate). But, the zoomed-in view looks way different.

Content can nudge some people who see it to check out your products or services. It might even nudge some of those people to buy. Usually, it does those things as part of a long, complex journey that starts with discovery around a space, moves to awareness of your brand, then into realization-of-a-problem and, finally, evolves into seeking out your solution. Try to rush that process, and you’ll turn most of the audience off. Create content exclusively for those who already know they need your solution, and you’re cutting off your best chance to make content a valuable channel.

In the graphic above, the “Discovery” and “Awareness” groups will always be 10-1,000X larger than the “Problem-Experiencing” or “Solution-Seeking” groups. So, if your content continually targets bottom-of-the-funnel audiences, you’ll quickly run out of newcomers, and often be perceived as a brand outlet that’s merely pounding a limited attention-span begging for sales.

But, it’s not just the funnel; it’s the individuals in that funnel.

Content Audience: The Four Groups -- current customers, potential customers, potential amplifiers, and the broader community.

Your content audience is and should be fundamentally different from your product or sales audience. You’re not (and shouldn’t be) trying to sell everyone who consumes your content. You should, however, be trying to earn amplification and engagement from everyone who consumes your content.

That doesn’t always mean links or social shares. It could mean a private reference, an email, a “hey what was that great cartoon show you told me about last time we hung out?

But, if you want to earn amplification, the kind you’ll need to build a true content flywheel, you need to appeal to an audience that has both the ability to amplify and channels on which to spread the word. Years ago, these people were called “influencers,” but that noun’s come to mostly refer to a specific kind of Instagram or YouTube creator that’s far too narrow and often irrelevant to what most brands outside swimwear, fitness gear, travel, and a few other often-superficial consumer product companies care about. So, instead, let’s call them “potential amplifiers.”

These potential amplifiers are one of several audiences you should be targeting content toward in the creation and conception phase. They’re the group with the greatest ability to help build your content flywheel, and thus, I often recommend making them the biggest target for your content efforts. If you’re writing or making videos or podcasts for your existing audience or fans, the rate of new-fan attraction will naturally be lower than if you’re also making those things for potential amplifiers.

Maybe you’ll get lucky. Maybe some of the things you create for your existing audience or even for potential customers will end up being things that also appeal to potential amplifiers. But why risk it? The far wiser move is to recognize this reality, and intentionally create content meant to get industry publications, potential niche evangelists, customer evangelists you already have, and mainstream press interested.

The most successful content — the stuff that earns amplification, builds your brand in content, gets you subscribers and followers, and eventually leads to future conversions — that stuff sits at the intersection of appealing to both potential amplifiers and potential customers.

But, honestly, if I could only choose one… I’d take the amplifiers. Because once people know, like, and trust you, the path to conversion is wide open.

Sourced from SparkToro

By

With its promise of limitless possibilities, artificial intelligence (AI) is becoming more pervasive in business circles. Its capabilities to augment human abilities has been demonstrated across functions, and AI-driven chatbots have played a critical role here.

Integrated with a company’s key messaging applications, AI bots are programmed to automate customer support by simulating a conversation with a user. When they interact with these bots, they get the experience of interacting with real people. Not only can such a service be made available to them 24/7, but it can also provide business’ critical data on customer behaviour to inform future decision making.

There are many AI chatbots in the market today, and while some may come with similar features, they are largely different and offer varying levels of capabilities. While some businesses can adapt to basic bots for their use cases, others may need more advanced software to run their operations effectively. With many options to choose from, organisations will do well to understand which will suit their business needs the best.

Here is a list of seven AI chatbots that can help you make this decision. Listed in no particular order, these are likely to improve your overall service, increase engagement, boost sales and enable you to stay competitive in the market.

Botsify

With Botsify, companies can easily develop chatbots without the need for excessive coding and decoding. Combining the support of both AI and human agents, it allows businesses’ to nimbly switch to the latter in case of emergencies. What is more, it can conduct conversations in multiple languages. Additionally, the platform promises a faster response rate, better customer retention, and more qualified leads. Although it charges $50 (onwards), it does provide a two-week trial period for businesses.

Click here for more.

Mobile Monkey

Emerging as one of the more popular platforms to build AI chatbots for Facebook Messenger and SMS, Mobile Monkey offers businesses an interactive interface to interact with their customers more effectively. Free to use, it has become a regular fixture in many company’s social media marketing strategies. It enables them to automate responses, maintain a long contact list, send periodic notifications, and more.

Click here for more.

ChatterOn

This platform enables businesses to build a bot in under five minutes! What is more, they are given the option of choosing between 20 pre-developed bots, or even customise it without any coding requirements. While its key features remain its ability to support a wide range of content — from images to gifs to videos — other reasons to make this your choice of chatbot is its capability to allow users to meet their end-to-end solutions. Although it is free to use (for a limited period), businesses will have to pay $0.0010 per message after that.

Click here for more.

Pandorabots

Although Pandorabots provides a range of services to meet various businesses demands, it requires some coding skills to get started. Businesses can use this for customer service, voice interfaces, B2B messaging, among others. The platform claims to have over 2,75,000 registered developers, with almost 3,25,000 chatbots already developed. Although there is a free version available for a limited range of features, a more comprehensive package starts at $19 per month including a two-week free trial.

Click here for more.

Hubspot

HubSpot offers a full stack of software for content, sales and marketing services, as well as free CRM to organise better and build better relationships. Its primary feature is its content marketing flow that enables businesses to effectively respond to a large client base. Although some features are available for free, proper packages start at $35 a month.

Click here for more.

Rulai

Driven by NLU and deep learning, Rulai enables businesses to track non-linear conversations and engage with customers effectively using virtual assistants. Its multitasking capabilities allow users to understand the context of the conversation and take actions accordingly. Targeted at companies across various industries, Rulai claims to deliver over 80% satisfaction for customers.

Click here for more.

Watson Assistant

This allows businesses to build advanced conversational interfaces into any device, website, apps or cloud. Developed by IBM, it does not require users to have any prior coding experience. Watson Assistant is pre-trained with content from specific industries and allows businesses to build and deploy conversational interactions. Although the Lite versions with limited features come for free, packages start from $120 for 1,000 users per month along with a free 30-day trial.
Click here for more.

By

Sourced from https://analyticsindiamag.com

Balls Media, Station Mews, Lindsay Grove, Glasnevin, Dublin 9

WANTED: Ace Freelance Videographer

Balls Media are looking to add to their panel of top notch videographers to assist its fast moving team into the ever changing world of video production

The perfect candidate will have a showreel that rolls into our office on its own and signs off on the contract for its owner, but others with a rake of experience planning, producing, shooting, editing and promoting their own content will be placed firmly at the top of the queue.
Balls Media are the publishers of Balls.ie and Collegetimes.com where we regularly entertain more than 2m people each and every month. As well as written and digital content, Balls Media have an extensive footprint in the world of audio and video.
This is a unique opportunity for a talented self-starter with an eye for entertaining consumable content that delivers. Freelance roles may become permanent for right candidate

Requirements-

Vast experience with Adobe Suite
Storyboard and strong planning experience
Shooting and editing expert – experience of audio equipment
Live and recorded output experience
TV/Film/Online production experience preferred
A sense of humour definitely key
Familiarity with online video channels
An understanding of how to digitally market content
Interest in Irish sport an advantage

Click HERE to apply for this job.

Marketers came roaring into 2020 with plans to spend heavily on in-store experiences and brand activations such as pop-ups and parties. But with a large number of Americans still facing stay-at-home orders, industry experts are observing a shift to a different marketing approach: influencers on video platforms.

“Many small- to mid-size apparel brands are focusing in on three platforms: TikTok, YouTube and Instagram,” said Clayton Durant, founder and managing partner at consulting firm CAD Management. “Quarantine has bumped up the amount of time spent on these platforms.”

Influencer marketing is not new, but the financial strain felt by many consumers is changing the way brands approach it. Durant said traditional advertising campaigns are no longer deemed tasteful nor are they driving the meaningful engagement required to convert sales. Instead of glamorous, aspirational images, consumers want meaningful, authentic content from sources they trust. Increasingly, that means social media micro-influencers.

For many brands, partnering with a series of micro-influencers is becoming a more reliable source of marketing than traditional campaigns. These influencers usually have 50,000 to 2 million followers on social media, but speak to an engaged audience with more followers than many top celebrities. They are also less expensive to partner with.

“Many of these influencer deals give the brand the most amount of leverage in the transaction, allowing the brand to get a better ROI,” said Durant. “If you handle micro-influencer campaigns right there is more of a ‘partnership’ feel to these transactions; many micro-influencers are going above and beyond their deal points.”

Finding the most cost-effective marketing approach is more critical than ever, with many brands suffering from sales drops. But the disappearance of live marketing has also allowed for the redistribution of resources to social media, SEO and influencer campaigns. Durant believes that investing in these partnerships now could also pay off in the long term, as brands and consumers adjust to the new retail landscape.

“I expect brick-and-mortar foot traffic to take at least a year to get back to ‘normal,’” said Durant. “To make up for the loss of foot traffic, brands are going to turn to platforms like YouTube, TikTok or Twitch to create one-of-a-kind virtual shopping experiences that mimic walking in the store. That is where partnering with influencers to host digital store experiences could be quite powerful.”

TikTok, one of the pandemic’s success stories with 315 million app downloads this quarter, has also observed this shift. The platform has recently launched an ad format for influencers, enabling its more prominent users to include “shop now” links in their videos. For brands to capitalize on this feature, though, they will need to partner with that select group.

Feature Image Credit: Shutterstock

By Madeleine Streets

Sourced from FN

B

Even though many businesses are operating differently than usual these days, productivity still matters. Whether you’re working remotely or trying to make up for lost revenue, your business will be in a better position if you’re able to stay on task each day. To help you and your team get as much done as possible, check out these tips from members of the online small business community.

Keep Your Remote Marketing Teams Productive

Your team’s productivity can ultimately make a huge impact on the success of your marketing efforts. If your employees are currently working from home, read this Search Engine Watch post by Ann Smarty for tips on how to keep them productive.

Create a Crisis Marketing Plan

Marketing during a crisis is different than marketing during normal times. If you want your business to succeed through the current pandemic and economic downturn, check out this DIY Marketers post by Tiffani Wroe for tips on marketing during a crisis.

Consider Hiring a Virtual Receptionist

With so many businesses currently operating remotely, handling basic logistics can be a challenge. However, a virtual receptionist may help you restore some normalcy and functionality to your operations. Learn more in this Biz Penguin post by Neil Duncan.

Learn How to Work from Home with Family

Working from home is challenging enough when you’re doing it on your own. But many people are currently navigating this new situation with other family members at home as well. In this Strella Social Media post, Jennifer Hanford discusses the challenges and lessons she’s taken away from this time. The BizSugar community also hosted a discussion on the topic here.

Adapt Your Business During Quarantine

Quarantined employees and customers make it harder to operate small businesses in many industries. So the ability to adapt is key during this time. This UpCity post by Jaques-Corne Botha offers tips for making the necessary adjustments.

Build These Essential Sales Funnels

Sales funnels can help you filter in customers no matter the current situation. If you want to run a successful consulting business, the funnels outlined in this Duct Tape Marketing post by John Jantsch can help you keep those clients constantly rolling in.

Create Your First TikTok Video

With so many small business owners now staying at home, it may be the perfect time to try new things. Especially if you market to young people or want to create viral content, TikTok may be a platform worth exploring. Check out this Social Media Examiner post by Rachel Pedersen for a guide.

Make Money Using Sponsored Blog Content

Whether you already run a blogging business or are looking for ways to increase your income during these uncertain times, monetizing your blog may be worth exploring. In this Blogging Brute post, Dario Supan offers tips for using sponsored blog content to bring in money.

Create a Happy Workplace That Fosters Productivity

If you want your team to get more done each day, you need to create an environment that supports them. In this Process Street post, Jane Courtnell dives into the idea of work anxiety and how companies can create a positive atmosphere. Then members of the BizSugar community discussed the post further here.

Avoid These Stumbling Blocks of Innovative Business Thinking

Innovation is a key to navigating the ins and outs of running a business, especially when circumstances you can’t control start to impact your operations. In this Startup Professionals Musings post, Martin Zwilling discusses some of the most common stumbling blocks that prevent entrepreneurs from innovative thinking.

Feature Image Credit: Depositphotos.com

By

Sourced from Small Business Trends

Hot Press, 100 Capel Street, Dublin 1

Hot Press has just published it’s 1,000th issue. Following that major landmark, Ireland’s most influential and widely acclaimed magazine is on the lookout for hot new talent to work across all of our projects and platforms.

 

Hot Press is seeking an experienced advertising and sponsorship sales executive, to work across the full range of our titles and platforms.

 

This is a really exciting opportunity for people with sales ability and the ambition to make their mark and establish themselves in the entertainment and media industry in Ireland. For over 40 years, Hot Press has been at the cutting edge of Irish media development, establishing a reputation as one of the leading entertainment and music publications in the world.

 

In 2020, we are responsible for the following publishing adventures: – Hot Press, the magazine – Hotpress.com, the website – The Hot Press Yearbook – The Hot Press Annual – Go Rail, the magazine of the train service in Ireland – Enterprise, the magazine of the Enterprise Express – Best of Ireland, a superb glossy annual guide – Best of Dublin, its acclaimed sister publication – and a variety of one-off consumer, b-to-b and bespoke books, titles and initiatives.

 

In addition, we organise a range of events, exhibitions, music partnerships, online activities, mobile applications, social network campaigns and national competitions, in music, media, fashion, design, writing, film, sport, education, photography and more, all driven by our unparalleled access to, and understanding of, the Irish youth, entertainment and student markets.

We are currently seeking people with some – or all – of the following qualities:

  • Proven sales know-how and ability
  • An awareness of the importance of meeting targets
  • The drive to really contribute to the future development of an exciting media business
  • The ability and attitude required to work effectively as part of a team
  • The independence necessary to take on personal responsibility for clients
  • An understanding of the potential of the internet and social media in a wider promotional mix
  • The imagination to come up with new ideas and concepts
  • The commitment to get the hard work done
  • Managerial potential or experience…

This role suits someone who has over 3 years

  • Media Sales Experience

If you truly believe that you can generate substantial sales and be part of a winning team apply now!

We do not require the assistance of recruiters for this role, thanks.

Click HERE to apply for this job

Sourced from Entrepreneur Europe

Don’t let the coronavirus outbreak bring down your small business.

You worked hard to launch your small business and deserve to see your dream through to the end. The coronavirus pandemic is unprecedented in the modern world and the resulting economic downturn has derailed many peoples’ goals and dreams. Now, there’s an unfortunate reality beginning to take shape. In order to keep your small business dream alive, it may be necessary to find another job. FlexJobs takes the stress and hassles out of going through the job hunt all over again.

FlexJobs is a repository that specializes in remote and flexible jobs that are typically harder to find on other job boards. With FlexJobs, you get access to 30,000 hand-screen remote, freelance, part-time, and flexible jobs in more than 50 career categories. Their trained researchers scour hundreds of online job resources every day, identifying promising jobs for its clientele of busy people looking for a side hustle. Every job is subject to critical evaluations and, if it passes the tests, it’s added to the site along with staff-written job summaries, company descriptions, and other useful information. With your subscription, you also get access to job search checklists, award-winning career content, 1:1 career coaching, resumé reviews, expert skills tests, and more.

Some of the categories on FlexJobs include Account Management, Business Development, Customer Service, Sales and Marketing, Writing, and much, much more. They also offer information on more than 40,000 organizations in their database.

Keep your business dreams afloat by discovering a lucrative side hustle. A one-year subscription to FlexJobs is currently half off at just $24.95.

Feature Image Credit : LinkedIn

Sourced from Entrepreneur Europe

By

Self-quarantining and social distancing have taken a toll on the business of fashion, and on a personal level, many of us have swapped ready-to-wear for loungewear. In a lot of ways, fashion’s taken a back seat to the booming world of self-care — and topping our list is skincare. To transition from style snob to beauty snob, we’ve enlisted the expertise of grooming connoisseur Garrett Munce, who cleverly compares your favorite fashion brands to their skincare equivalent.

Skincare is like fashion in a variety of ways, and not just because they’re both aesthetic pursuits. First, it’s a personal journey. The same products that work for your friend might not work for you. Second, both skincare and fashion are about branding.

Think about it: what makes you pick up one item off a rack packed with others? The label plays a big part. The same goes for why you pick a certain skincare product off a crowded shelf: you’re drawn, know it or not, to the brand. And, these days, guys want their face cleanser and moisturizer to do more than just cleanse and protect their skin. We want products that fit into our lifestyle, that we’re not embarrassed to leave out on our bathroom counters, that have vibes instead of just ingredients.

If you know fashion, you’ll understand skincare. These are the brands you should know, alongside their fashion equivalents.

Bode = Vintner’s Daughter

Highsnobiety

Bode represents a world where people are willing to pay huge sums of money to feel like they’re acting sustainably, and those people are also using Vintner’s Daughter. One of the brands that launched the current Green Explosion, Vintner’s Daughter only has two products: a serum and an essence made from all-natural ingredients, both of which will set you back a couple of hundred dollars. A cult following of green-minded fancy people has popped up around both brands, who believe that conspicuous consumption and harsh chemicals aren’t necessary to be cool.

Chanel = La Prairie

Highsnobiety

Like the storied House of Chanel, favored by fancy grandmothers and young hypebeasts alike, the skincare “house” of La Prairie has a long history. The brand extends back to 1931 with the opening of Clinique La Prairie and the cellular rejuvenation research of Dr. Paul Niehans. Like Coco Chanel, Dr. Niehans had a vision, and almost a century later that vision is still something you want to put on your body. Nowadays, also like Chanel, La Prairie is expensive AF, but completely worth it, according to brand acolytes. The rich moisturizers and silky eye creams might have a decidedly old lady scent, but if you ask us, that only adds to the experience.

Goyard = Biologique Recherche

Highsnobiety

Even when Goyard wasn’t at the front of every stylish dude’s mind, it was still churning out luggage for those in the know. You’ve probably never heard of its skincare equivalent unless you follow beauty influencers on Instagram: Biologique Recherche. Its hero product, an exfoliating toner called Lotion P50, has been referred to as “Jesus in a bottle,” and seems to be the desert-island product of anyone serious about skincare. It’s expensive and hard to find, but using it means you know something your friends don’t.

Tom Ford = Tom Ford

Highsnobiety

OK, this is an easy one, but think about it: can any brand get to the level of Tom Ford without actually being Tom Ford? The notoriously well-groomed designer first extended his taste level to fragrance, creating an extensive line of instantly iconic scents and, just last year, came out with a new unisex skincare line to match. Tom Ford Research isn’t going to set you back as much as a sharkskin suit, but in skincare terms, it comes pretty close. There are only three products: a moisturizer, serum, and an eye cream, but if we’re to learn anything from Ford, luxury is in the details.

1017 ALYX 9SM = The Nue Co

Highsnobiety

The whole point of 1017 ALYX 9SM is to blend what we know — streetwear, tailoring, and technical fabrics — to create something surprising. The same ethos goes into The Nue Co, an innovative grooming and wellness company from the UK. All of the supplements are fused with the combination of nature and science, and can combat everything from bloating to skin issues. Teaching us that better skin is possible from the inside is the type of out-of-the-box thinking that The Nue Co is best at. Plus, the bottles fit perfectly in a 1017 ALYX 9SM harness pouch.

Snow Peak = SK-II

Highsnobiety

Japanese brand Snow Peak is the gold standard of design-minded functionality, even for people who have never built a campfire in their lives. Knowing about Snow Peak gives you instant cred, and the same goes for its skincare equivalent SK-II. The products themselves, like the essence and mask, are beloved around the world because they’ve been perfected over the years to not just work, but make life easier. But more than just using the products, both SK-II and Snow Peak are about a lifestyle, and actually owning a piece of the brand signals that you value functionality and design (and are willing to pay a premium for it).

Jil Sander = Dr. Barbara Sturm

Highsnobiety

The similarities between Jil Sander and Dr. Barbara Sturm go beyond just the founders (both are blond, German ladies). While Sander made her mark on the fashion world with her minimal designs and created a global brand founded on a “less is more” attitude, Dr. Sturm’s ethos comes from using scientifically-proven ingredients to perfect your skin. The simple, minimal packaging is one thing, but inside the bottles are advanced formulas that work to rebuild skin and attack a variety of issues, including some you can’t even see (like pollution). A Dr. Barbara Sturm serum is the Jil Sander white button-down of skincare: not everyone will get it (or understand why you paid so much for it), but the trained eye can tell you’re onto something.

Supreme = Glossier

Highsnobiety

Every hypebeast waiting in line outside the Supreme store in Manhattan has a girlfriend waiting in a similar line a few blocks away: outside Glossier. Are the logos similar? Yes. Have both brands mastered the art of the drop? Yes. Can people get enough? No. Where Supreme constantly reinvents classic garms like tees and sweats and makes them cool just by slapping on a logo, Glossier has done the same to easy, no-fuss skincare. You don’t need to reinvent the wheel with every face serum, they say, you just need to put it in a slyly designed bottle and give it a great marketing campaign (or lack thereof). For the record, both brands are unisex, and in the case of Glossier, there’s even an Instagram account to prove it.

J.Crew = Kiehl’s

Highsnobiety

Peek into the closets of half of America (and most of the Brooklyn dad population), and you’ll find at least one item from J.Crew. Peek into those same dudes’ medicine cabinets, and you’ll likely find Kiehl’s. Both classic American brands are now mainstays of any red-blooded guy’s style. Thanks to both brands’ availability at malls, they’re easy to find and meet a need that most guys have: to look put together without necessarily standing out or opening their wallet too much. Like J.Crew’s democratic, slightly-elevated basics, Kiehl’s has an extensive line (and sub-lines) of skincare products that work for every type of guy and make you look good without going over the top.

Gucci = Buly 1803

Highsnobiety

Did Alessandro Michele directly reference Buly 1803 when he took the helm of Gucci? If we were to take that bet, we’d put our money on “yes.” Now, it’s easy to confuse the packaging of the two-centuries-old French apothecary brand with what we think of as Michele’s signature style: maximalist, ornate, and vaguely mystical. Lotion tubes with tarot hands printed on them, face cleanser bottles with script words you can’t quite pronounce, hand soaps that smell like a grandma but in a good way — they’re all at home in the print-crazy, layered, cartoonish world of Gucci. Is it something you stole from your grandmother or something you bought from Mr. Porter last week? In the case of both brands, it’s almost impossible to tell.

Nike = Unilever

Highsnobiety

While global force Nike has gradually taken over closets and decided what we wear in and out of the gym, another conglomerate has taken over our personal care: Unilever. What it lacks in name recognition, Unilever makes up for in reach: it’s the company that owns Axe, Suave, Noxzema, Dove, Vaseline, and tons more. Walk down any men’s grooming aisle (or look in your own bathroom) and half the products are made by Unilever. It even has its own version of high-end NikeLab: a luxury portfolio that includes brands like Dermalogica (a science-backed, very high-end skincare brand), REN (cutting-edge, clean skincare), and Living Proof (guy-friendly, solution-based haircare).

Acne Studios = Aesop

Highsnobiety

Acne Studios’ clothing signifies a certain commitment to an art degree (or anyone who wants to look like they have one). The clothes are minimal, sure, but hidden in the details are codes that the wearer might be wearing a T-shirt, but their T-shirt is cooler than yours. It’s a similar ability to build a lifestyle through subtlety that makes sustainably-minded, minimal-but-not skincare brand Aesop so desirable. One of the OG natural-inspired grooming companies, Aesop is all about effective ingredients in easy-to-use formulas with just-advanced-enough sounding names to confuse those left out of the loop. Everyone who’s anyone can identify a bottle of Aesop soap or hand cream sitting on a sink counter (and if they can’t, it’s lost on them).

Uniqlo = The Ordinary

Highsnobiety

From its innovative technology, like Heat Tech, to the consistent roster of surprising artist collabs to its high-end collabs that sell out in seconds, Uniqlo has cemented its place as a fashion force, price point be damned. Similarly, when The Ordinary launched in 2016, skincare pros were left gobsmacked at how such great products could be sold at such low prices (many of the products have a single-digit cost). And, like Uniqlo, The Ordinary prides itself on its ability to infuse its products with technology and craftsmanship more commonly found in products with much higher price tags.

By

Sourced from HIGHSNOBIETY

By Paul Talbot

When customers are taken for granted, they have a knack for vanishing. So it seems strange that as we move into an era of vanishing, or at best, shrinking marketing budgets, attention paid to existing customers appears to be eroding.

I recently asked Lana Busignani, EVP of U.S. Analytics at Nielsen, to shed light on recent research which reflects the waning importance of marketing built to keep current customers active and engaged.

Paul Talbot: Survey respondents indicated, by a fairly wide margin, that acquiring new customers was more important than retaining existing customers. Do you have a sense as to why?

Lana Busignani: One potential explanation is the distortion of attention and energy to mastering the capabilities being enabled by the digital, addressable world. The growth and sophistication of the digital advertising ecosystem has enabled marketers to target audiences and buyers more precisely with the objective of converting interested/engaged buyers within the category to their brands.

Talbot: Little interest was expressed in reducing churn. The report states, ‘This lack of focus on churn is a missed opportunity for marketers.’ Can we quantify the size of this opportunity, and why doesn’t the tactic of reducing churn generate the focus you believe it should?

Busignani: Perhaps some may be chalked up to how marketers define churn, whether they are concerned with it or not. Is it a completely lost buyer, a lost trip to a competitive brand, or a reduction in brand loyalty? Any lost sale should be considered churn and for consumer brands could drive a 10-20% reduction in sales among current buyers which would need to be offset by new client acquisition or switchers from competitive brands.

Marketers should balance client acquisition with activities that remind buyers about their brand and keep their brand top of mind for when consumers are making buying decisions.

One potential explanation as to why reducing churn is rated lower among marketers, is that some marketers have adopted philosophies which prioritize penetration and brand popularity over activities designed to drive brand loyalty or customer retention. The philosophy accepts consumer switching and lack of loyalty as a dynamic prevalent in the marketplace and so these marketers focus their activities on driving new buyers and penetration among consumers.

Talbot: Do we have any historic context for these viewpoints? Do we know if customer retention and reducing churn was any more or less important to marketers ten or twenty years ago?

Busignani: While we don’t have historical figures to cite as our CMO survey is only a few years old, there is evidence to support that customer retention was an important priority for marketers in the form of loyalty programs which proliferated during that time frame.

Markets were also less fragmented at the time, with fewer competitors and consumer choice so perhaps retention, or protecting established share of wallet was more achievable for marketers or was considered a more worthwhile investment than it is today. We do see great examples of modern loyalty programs designed to drive customer retention with the proliferation of apps designed to offer convenience and rewards to consumers such as Starbucks and Target’s shopper app.

Talbot: The classic marketing rule of thumb that suggests an investment in creating a new customer is greater than an investment in keeping an existing customer. Has this been relegated to the quaint thinking of a bygone era?  What do the media investment numbers actually reveal?

Busignani: Marketers are under increased scrutiny to prove the value of marketing investments in driving growth for brands to justify marketing spending.

Given the amount of wasted marketing dollars, reaching wrong audiences with irrelevant messages, products and offers, we do see marketers increasing investments in new digital ad vehicles which offer the promise of growth and the ability to reach consumers with relevant, personalized offers.

Traditional vehicles like television, which reach broader audiences, are more difficult to tie to sales outcomes today. However, as television becomes more addressable, it will enable marketers to more directly prove the value of their marketing investments in driving consumer action and purchasing.

By Paul Talbot

Minus strategy marketing staggers. I am a somewhat reformed ex-media business executive, with tours of duty at AOL, CBS Radio, and Nationwide Communications. I’m a fan of F. Scott Fitzgerald, the Boston Red Sox, the Principality of Liechtenstein, fried clams, fog, and prices that end in the number 7.

Sourced from Forbes