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Over the past three months, UK marketing budgets have declined at their fastest rate since the 2008/9 global financial crisis. However, marketers’ spending is poised to start recovering from the shockwaves of the pandemic by 2021.

According to the quarterly Bellwether report from the Institute of Practitioners in Advertising (IPA) – which draws data from a panel of around 300 UK marketing professionals from the UK’s top 1000 firms – the spread of Covid-19 has caused sweeping cuts to all forms of marketing activity from UK firms.

The IPA found that a net balance of -6.1% of UK companies had slashed their budgets since the start of the year. The sum was calculated by tallying the percentage of respondents showing an improved revision to their marketing budgets minus those that indicated a fall. 25% of respondents recorded a budget cut, compared to 18.9% signalling growth.

The figure marks a notable swing from the final quarter of 2019 when the net balance stood at +4.0%, buoyed by a degree of political certainty presented by Boris Johnson’s decisive election victory. The figures also come at a time when big global brands including Coca-Cola, Budweiser and Airbnb are freezing or reallocating advertising spend.

When it comes to which areas have been impacted most, market research budgets were identified as the worst hit by Covid-19 cutbacks, with a net balance of -21.0% of companies reporting a downturn.

This was closely followed by events at -15.9%. Elsewhere, PR was the next worst off at -14.3%.

Though not a single strand of the marketing mix has seen growth since January, for British businesses, direct marketing and sales promotions were among those to observe the slowest reductions, with net balances of -6.6% and -7.2% respectively.

There have been repeated warnings from the likes of Warc that Covid-19 could bring about a global ad recession. The accompanying suggestion is that marketers should invest in brand-building campaigns if they wish to emerge from the crisis in a strong position, a strategy that’s been adopted by the likes of clothing retailer Next. However, the IPA noted that the key brand-building category (which includes online video, TV, cinema and radio) had recorded its strongest downward revision since 2009 at -9.9%.

‘A sobering snapshot’

For the IPA’s director general Paul Bainsfair, the numbers offer a “sobering snapshot” of the initial impact the global pandemic has had on advertisers’ budgets.

He observed how fieldwork for the Q1 Bellwether Report closed just a few days after UK government enacted the official lockdown, adding: “These are undoubtedly the toughest overall trading times that any business and indeed any marketer will have ever experienced, but while we suspect the fuller, sharper extent of this global pandemic to be captured in Q2 data, the hope from this report is that we will see a more upbeat end to the year.”

Given the extreme degree of uncertainty surrounding the UK at present, the IPA Bellwether Report ad spend forecasts could be subject to “substantial revision” in the future as the impact of coronavirus on the UK economy becomes clearer in line with the release of official data statistics, which at present are lacking.

The IPA Bellwether Report has used IHS Markit’s latest forecasts for GDP, consumer spending and business investment which assume an extended lockdown to May but then a gradual reopening of parts of the economy.

IHS Markit estimates that GDP will contract by -4.3% in 2020 as a result of the coronavirus pandemic, under which scenario the historical relationship with ad spend implies a -13.7% decline in expenditure. However, as the current situation is clearly unprecedented, there is an unusually high degree of uncertainty pinned to these forecasts, with risks tilted to the downside.

Consequently, 2021 may also pose a difficult year for marketers as the recovery spills over and Brexit negotiations creep back in. The IPA Bellwether Report forecasts that ad spend will rise modestly in 2021 (by +1.0%), before seeing more robust growth in 2022 onwards when the economy is more stable.

To achieve this return to growth will require UK marketers to make “bold decisions,” asserted Bainsfair, who acknowledged that when recession looms it is “understandable” if businesses try and shore up short-term profits by tightening the purse strings.

“However, as our evidence from past downturns shows, unless companies are saving cash simply to survive, or because they can no longer supply advertised services, cutting ad budgets – relative to competitor spend – is a high-risk strategy,” he went on.

“Such a move exposes firms to losing market share, forgoing sales and delaying the recovery of profits in the long term. Those brands that hold their nerve will gain extra share of voice which will achieve competitive gains.”

‘Survival mode’

The Bellwether data also showed a sharp deterioration in both company-specific and industry-wide financial prospects during the first quarter. This will come as a blow to agency giants, who in line with diminishing client budgets have had to introduce a series of cost-cutting measures to safeguard their own businesses.

Sentiment around own-company prospects moved into negative territory, reversing the marginal improvement seen at the end of last year which followed the partial decline of political uncertainty after the general election.

A net balance of -26.0% of firms felt less optimistic towards their company-specific financial prospects, down sharply from +1.0% in the previous quarter to the lowest since the global financial crisis in 2009. Almost half (46%) of panel members were pessimistic, compared to approximately 20% who said they still foresee growth.

Fran Cowan, vice-president of marketing, International Advertising Association (IAA) the report, though far from optimistic, offers an opportunity to apply learnings from previous times of crisis.

“Companies that maintain some marketing efforts will most likely reap the rewards and rebound quicker,” she said, agreeing with Bainsfair. “However, it’s important to do this in a controlled way. Now is the time to carefully consider where marketing budget is best spent, to look after employees, partners and suppliers as well as protect brand images.”

She continued: “Luckily in the UK, we have an industry that pulls together during these times. We’ve already seen some great collaborative thinking and initiatives that support the notion of ‘advertising for good’.”

Joe Hayes, Economist at IHS Markit and author of the report said firms are still very much in survival mode, reallocating funds to service liabilities and keep the business alive.

“This is critical to ensure that they can keep staff on the payroll, which will give their businesses the best chance to recover when the time comes. It will also support the economy on a broader scale if people remain employed and are earning, as they will be in the position to go out and spend when the lockdown is over.

“Positively, it seems that a number of firms expect a quick economic recovery and are planning to boost marketing budgets later in the year.”

Feature Image Credit: The IPA found that a net balance of -6.1% of UK companies had slashed their budgets since the start of the year

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Sourced from The Drum

By Jacob Morgan

This is part of LinkedIn’s new Newsletter Series. To get weekly exclusive CEO interviews, and insights on leadership, the future of work, and employee experience hit the “subscribe” button above!

With the current pandemic, millions of people around the world are working from home. This will likely continue over the coming months but even after the pandemic is over, I expect we will see a dramatic rise in flexible work arrangements. However, in order for these efforts to be successful organizations need to use a new set of digital technologies and embrace a new way of working, something I wrote about way back in 2012 with my book, The Collaborative Organization.

At the time I had the opportunity to work with and research hundreds of organizations to see how the very best were making use of digital technologies to connect people to each other and to information around the world (especially applicable to flexible work). Technology is the central nervous system of every organization but it can be tricky. After all no two companies are alike in terms of strategy, budgets, teams, corporate cultures, and the like. So how can we know what makes some organizations successful?

The answer lies in chess…

I happen to be a huge chess fanatic. I play competitively, take lessons with a grandmaster, and study several hours a week. Did you know that there are more possible moves in a game of chess then there are atoms that exist in the universe? Chess is virtually an infinite game yet somehow we have grand-masters who are always at the top. How do they succeed in this infinite game? They identify patterns and look for identifiable scenarios. This same approach is applicable for getting teams to work together in virtual environments using technology. So having said that, here are the 12 common habits or success factors for these collaborative organizations.

By the way, my new, Future Leader Masterclass just went live, based on interviews with 140 CEOs. It’s totally free and will teach you the 4 mindsets and 5 skills that are most crucial for future leaders. Get access here.

Jacob Morgan, 12 Habits of Collaboration

Lead by example

If leaders at your organization don’t use and support collaboration and communication tools and strategies then why should anyone else? Leaders are very powerful instruments to facilitate change and encourage desired behaviors. So if you want to make flexible work arrangements work, then make sure your leaders are on the front lines.

Individual benefit vs corporate benefit

For those who might be hesitant, don’t focus on the overall corporate value and benefit of flexible work programs or collaboration technologies. Employees want to know how change will impact them on an individual basis. How will this make their jobs and lives easier? That’s the messaging and the story-telling you need to focus. There’s a difference between, “this will save the company $520,000 a year” vs “this will help make sure you can attend the important family events in your life.”

Strategy before technology

Before rushing to pick that shiny new collaboration and communication platform focus on developing a strategy which will help you understand the “why” before the “how.” This is crucial for the success of any collaboration initiative. You don’t want to be in a position where you have deployed a technology without understanding why. Especially during this pandemic, make it clear what the desired goals are so everyone is on board.

Learn to get out of the way

By trying to enforce and police everything, you stifle collaboration and communication within your organization and eventually employees won’t want to take advantage of either the technologies or the programs that you offer. Some best practices and guidelines are fine to have but let your employees do what they need to do.

Listen to the voice of the employee

We are always so adamant about listening to the voice of the customer, what about the voice of the employee? When going down the collaboration road within your organization it’s important to make employees a part of the decision making process from step one. Listen to their ideas, their needs, and their suggestions and integrate their feedback into your technology and strategy.

Integrate into the flow of work

Collaboration should never be seen as an additional task or requirement for employees. Instead collaboration should fit naturally into their flow of work. For example, with my virtual team of ten employees turning on Skype every morning and looking at what’s going in Asana is how we all start our day, it’s not an afterthought or something additional we do…it’s how we get things done.

Create a supportive environment

If your organization focuses on rewarding employees for individual performance as the main driver of success then it will become quite hard to encourage employees to share and communicate with each other (digitally or physically!). Why would they want to? There is nothing wrong with rewarding employees for great performance but it’s also crucial to reward teamwork. For example organizations can make a percentage of an employee’s bonus tied to how well they collaborate with their co-workers. A supportive environment also means having training and education resources available for employees as well as evangelists within the organization. Considering today’s environment this could be something as simple as how to look great on a video conference call or how to run a virtual meeting successfully.

Measure what matters

There are a lot of things that an organization can measure but it doesn’t mean that all of these things should be measured. Focus on the metrics that matter to your organization and the ones that are tied back to a business case. Some organizations focus on “busy” metrics such as comments submitted or groups created. Others focus on metrics such as engagement (defined as how connected and passionate an employee feels about the company and the work they do).

Persistence

I believe that collaborative initiatives shouldn’t be pilots they should be corporate initiatives. This means that after COVID-19 passes, we shouldn’t go back the old ways of doing things. These efforts can certainly take time but if the organization makes the decision that collaboration is the direction they want to go down then that’s it. No giving up and no turning back. Moving forward, organizations cannot succeed without connecting their employees and their information. Making collaboration work isn’t an option it’s THE option.

Adapt and evolve

It’s important to remember that collaboration is perpetual. It’s a never ending evolution as new tools and strategies for the workplace continue to emerge. This means that it’s important for your organization to be able to adapt and evolve as things change. Keep a pulse on what’s going on in the industry and inside of your organization. This will allow you to innovate and anticipate. So many organizations were caught off guard by this pandemic because they had neither the tools, the training, the leadership, or the guidelines to help make flexible work successful.

Employee collaboration also benefits the customer

While customer collaboration and employee collaboration do solve very different and unique problems, employee collaboration has tremendous value to your customers. Employees are able to provide a better experience and superior support by being able to tap into internal experts, information, and resources which can be used to help customers. Consider a customer that is working with a support representative who unfortunately does not know how to solve the customer’s problem. The employee however has access to the entire organization to find the right information and share it with the customer. This isn’t possible without technology.

Collaboration can make the world a better place

Perhaps the most important principle of collaboration and using these emerging technologies is that they can make the world a better place. Sure, collaboration can make our employees more productive and benefit our customers. But collaboration also allows employees to feel more connected to their jobs and co-workers, reduces stress at the workplace, makes their jobs easier, allows for more work freedom, and in general makes them happier people. This means less stress at home, less arguments with spouses, and more time to spend with loved ones. Collaboration not only positively impacts the lives of employees at work but also at home.

Some of the 12 principles above are a bit easier and more immediate to implement. However, in the long run, it’s going to be crucial to focus on all 12 principles to help ensure success with flexible work arrangements including strategy and technology.

By Jacob Morgan

Sourced from LinkedIn 

By Enrique

Picture this situation. A Product owner/manager/lead …. comes to you with a new request in the middle of the sprint, typically out of nowhere:

“We are building this new functionality and we need you to add some colour, logos and make it look pretty.”

How you, as a designer, respond to this request in the next 30 seconds will impact the way you and your Design team is perceived in the organization, the value you are capable to produce and your personal self/steem. So do not take it lightly and be ready.

How to answer to these kind of requests?

Do not say Yes… right away.

If you are a bit like me, you would be inclined to think that this person knows better. He knows the product and most of all, he knows who is going to use it and what is best for the user. He is in charge of the product right? So you just have to be helpful here and do what he asks.

This is not always the case. Before reacting, take a deep breath and follow the Design process you are familiar with in your projects.

1/ Start by asking questions.

You need to know more. These questions will help you get a better context of the task, frame its scope and help you make better design decisions. Some questions you need to ask are:

  • Can you tell me more about this Functionality?
  • How was originated?
  • Who asked for it?
  • What is the main purpose?
  • Who does it benefit?
  • Is there any documentation I can have a look at?
  • Is there anyone else I should talk to?

At this point, you do not want to feel like you are avoiding a simple task by asking a bunch of information so you may want to stop and explain why you need this. I recommend being humble but firm, and make clear that the more you know about the problem, the better you can provide a solution ( it could be just colouring, adding some branding, refocusing the entire functionality itself or even questioning its value).

2/ Draft a plan.

Once you have the information you need, the typical question you will face is:

When can you have it done?

Again, take your time here and do not try to give a deadline in a rush. You need to take a deep look at the information, sit on it for some time (depending on the magnitud of the task) and draft a plan. So the best way to answer could be something like:

“let me review the information and come back to you with a plan in the next X (hours, days..).”

Your plan does not have to be fancy or super detailed, but make sure it contains at least the following:

  1. Name and brief description of each tasks.
  2. Estimated date of start and completion of each task.
  3. Team members working on each task.

My sketchy plan

3/ Share the plan.

This is where you communicate what it would take to accomplish the job without compromising experience nor functionality: the ideal scenario.

The hardest part here is making sure you communicate effectively what you need and why you need it in order to deliver your best work. Be ready to engage in difficult conversations and if you do, be honest and understanding. Think that the person who first approached you with a simple task in mind may find himself now with an unexpected project or an out of timeline or budget situation. State clear that you are on the same side and you want to help, be flexible if needed but set the limits you consider best to produce your work. You want to deliver quality. Then, adjust the plan if necessary and reach an agreement in which everyone feels comfortable.

4/ Do your magic.

Execute the tasks the way you do it normally and keep the owner in the loop. Give him frequent updates by showing your work in progress, prototypes or any material that you think appropriate. Ask for feedback to verify you are in the right track. Iterate and improve.

In the end, it all comes down to having a work process and stick to it no matter who requests a new task or when he does it.

This will help keep you organised, give visibility of the work you do and raise awareness about the fact that Design is much more than colouring screens.

By Enrique

Sourced from Medium

By

It is a known fact: That advertising through social media is the trend in creating a buzz for different businesses.

But do you ever wonder how these form of advertising gets done?

Well, wonder no more since there are advertising apps for Android devices that will teach you how to sell your products or contents in a much better way.

Here’s the thing…

Business management is not as easy as you think it is since it takes a lot of time and effort to create a successful business. So, it’s such great news that there are now apps that can help you in your business ventures.

There’s nothing wrong with traditionally managing a company if that is what you prefer. But, knowing that there are apps that can make your management process much quicker and easier is such a relief, and there’s no shame in using those applications.

But how do these advertising applications work?

Well, you create some form of an advertisement like a picture, a video, or a gif with these advertising apps. Then some of these apps might also question you about a bunch of information that can help your advertisement’s reach. It will ask your goal, target location, budget, and more. There are also a few of these apps that will let you know the stats of your advertisement like if your ad is gaining the traction you expect it to.

Cool, right?

Now, we know how hard it can be to look for the most suitable apps for yourself. It can take too much time to check out all the available applications on the market. So, to help you with your search, we curated this list of the best advertising apps for Android devices. Without further ado, let’s get to it.

The Best Advertising Apps for Android Devices

Advertising is an essential part of the business, and there are tons of ways to execute it. Now, with the technological advancement that’s happening, it is no wonder that there are now businesses that use social media as their medium for advertising their products. And to make it even more convenient for companies, there are apps that they can use for making these ads.

So, if you are one of those people that are looking for the best advertising apps for Android, then look no further, and let’s get started.

  1. Campaign Making in the App

    But, those are not the only great things you can get from this app.

    The Google Ads app offers companies to see the statistics of their campaigns in real-time. It shows the impressions and clicks it gets from viewers. The app even gives high-impact recommendations on how to optimize the ad’s performance. Nifty, right?

    And if you are not satisfied with your pitch’s traffic, then you can call or chat Google Ads’ support. This way, you can get an expert’s opinion in improving your ad’s performance by giving strategic insights.

    advertising apps

    Categorizing of the Campaign and Setting of Budget

    Note: Contains in-app purchases.
    download advertising apps on google play

  2. Online Ad Maker for Google & Facebook Ads

    advertising apps

    App Logo

    If you are looking for a stylish ad maker that is in with the mass currently, then this is the app for you. This online ad maker for Google and Facebook is produced by Desygner Pty Ltd.

    I have to be honest that in my experience, as you create an online advertisement for your product or business, you might have a hard time on how to start. You may have a gist of what you want it to look like, but do not know what to do first. Well, if you also experience this, then this ad making application is right for you.

    advertising apps

    App’s Homescreen

    The app helps users to create a picture advertisement for their products. It gives templates or blueprints of easy to do and pleasing to the

  3. Google Ads

    google ads

    App Logo

    Google Ads is an advertising application offered by Google LLC to business owners. With this app, you can create and keep track of your online campaigns on the go.

    This application gives businesses a chance to create their own advertisement on the Google site. You can choose what are the headlines you want for what you want to sell. Once you have decided what the announcement would look like, then you can add a link that would lead to the item or product you are advertising.

    After choosing and placing all the necessary text for your ad, you can choose how much you want to pay for it. How much you pay will equate to the estimated number of clicks and reach you can get for your advertisement.

    advertising apps

Campaign Making in the App

But, those are not the only great things you can get from this app.

The Google Ads app offers companies to see the statistics of their campaigns in real-time. It shows the impressions and clicks it gets from viewers. The app even gives high-impact recommendations on how to optimize the ad’s performance. Nifty, right?

And if you are not satisfied with your pitch’s traffic, then you can call or chat Google Ads’ support. This way, you can get an expert’s opinion in improving your ad’s performance by giving strategic insights.

advertising apps

Categorizing of the Campaign and Setting of Budget

    1. Note: Contains in-app purchases.
      download advertising apps on google play
  1. Online Ad Maker for Google & Facebook Ads

    advertising apps

    App Logo

    If you are looking for a stylish ad maker that is in with the mass currently, then this is the app for you. This online ad maker for Google and Facebook is produced by Desygner Pty Ltd.

    I have to be honest that in my experience, as you create an online advertisement for your product or business, you might have a hard time on how to start. You may have a gist of what you want it to look like, but do not know what to do first. Well, if you also experience this, then this ad making application is right for you.

    advertising apps

    App’s Homescreen

    The app helps users to create a picture advertisement for their products. It gives templates or blueprints of easy to do and pleasing to the eyes ads. And if you have no idea which size to use for your banner, then worry no more. This app has the right sizes for Google and Facebook ads. You just have to select which site and size you want, and you’re ready to go. Also, if you already made an ad but only wish to resize it to fit Google or Facebook, then you can also do that using this. Isn’t it cool that with just a few clicks, you can now create an effective advertisement?

  2. Note: Contains in-app purchases.
    download advertising apps on google play
  3. Microsoft Advertising

    advertising apps

    App Logo

    Are you one of those people that can’t seem to help but check if there are outcomes immediately? Well, I am guilty of being one. So, knowing that there is an app that can help me with checking my campaigns while I’m on the go is such a relief. Microsoft Advertising is an application offered by Microsoft for businesses that want to be updated with their ads’ performances.

    advertising apps

    Advertisement Statistics

    With this app, you will know the real-time stats of all your ads. It shows you if the amount of money you spent is worth all the clicks you gained from the ad you made. So if you see that your ad is not gaining traction using this app, you can take the actions you think are necessary immediately. Microsoft Advertising also has a notification feature that would let you know if there are big updates or issues with your ads.
    download advertising apps on google play

  4. Gainbuzz: Buy/ Book Advertising Space Online

    advertising apps

    App Logo

    Are you having trouble deciding whether to use a physical ad or a digital one? Well, with the Gainbuzz app, you can do both. Gainbuzz is a booking application for advertisement spaces online and offline.

    The Gainbuzz app lets business owners book advertisement spaces available in their area. You only have to provide your location and Gainbuzz will provide results of spaces available for you. The app also gives insights on how much your ad can reach if you place it on those places. You can choose your market and the kind of ad you want to place.

    advertising apps

    Gainbuzz Homescreen

    The app is easy to use since there is a step-by-step tutorial on how to use it. And you can choose how much money you will be spending on your ads. So, if you are low on budget, then you can specify the amount you are willing to spend.
    People Also Want To Ask
    download advertising apps on google play

    People Also Want To Ask

    What are the best free advertising apps for Android devices?

    All of the applications mentioned on the list we curated in this article are free advertising apps for Android devices. Although, most of them have some in-app purchases for when you want to make better ads and earn greater traffic.

    Now, if you want to know what the best one is, then we recommend the Google Ads. The application is quick to learn and easy to use. But in the end, you are the one who’s going to chose which application is the best for you and your company. So, we suggest that you look into the pros and cons of every app.

    How much would it cost to use an effective advertising app for Android?

    The average cost of ads you can post on most social media sites is, generally, $2.00 per day. With that amount you are sure that your ads will show on the website you like. But if you want to gain more traction on your ad, then you should increase the budget for your online ads. Still, you are the one that is going to decide what is most suitable for your business. So, it is better to look at your own stats and see how much you should be spending on advertising.


    To Sum It All Up

    If you own a business and trying to find a way to advertise a product, then an advertising application is what you need. These apps can help your business boom with just a few clicks here and there.

    Now, all of the apps listed above are the advertising applications we found to be the best in gaining traffic with small effort. All of them are easy to use and can be learned quickly. So, with minimal to no trouble at all, you can now create an ad for your business in only a few minutes.

By 

Sourced from Joy of Android

By

In the immediate aftermath of the UK government introducing a nationwide lockdown, compelling all but “key workers“ to stay at home, several high-profile business bosses came in for criticism for seeking ways to stay open. But will such controversial moves hurt their brands in the long-term?

Among the those facing the greatest criticism for the response to Covid-19 was Wetherspoon’s. Just a few days before the UK’s lockdown (24 March), the chain’s chief executive Tim Martin urged the government to keep pubs open and played down the risk it posed to the spread of coronavirus. When this call fell on deaf ears, the outspoken boss issued a video message to 43,000 staff informing that as a result of the forced closure they would not be paid until the government first reimbursed the company – which has an annual turnover of £1.8bn – through the furlough scheme. He suggested they find a job in Tesco instead.

Elsewhere, the Frasers Group faced similar criticism for its response after billionaire boss Mike Ashley lobbied the government to keep stores, which include Sports Direct and Evans Cycles, open. In a letter sent to staff, the company claimed that it would be critical as people take up “home fitness”, citing the fact it was trending on social media as evidence of its importance to households, and that “demand” for products would be up. It reportedly hiked the price of home gym equipment. However, amid a backlash from employees, MPs and customers over its disregard for government protocol, Ashely was forced to issue an apology and eventually it shut down its physical stores.

And in yet another example of the decisions of a billionaire boss backfiring, Virgin Atlantic found itself under a harsh spotlight over the past month for the decisions made by Sir Richard Branson. At the beginning of the crisis, he asked over 8,000 staff to take unpaid leave and has since faced fierce criticism for appealing to the UK and Australian governments for a loan to keep it afloat. Many MPs, commentators and members of the public have suggested that Branson – worth an estimated $4bn – should be willing to draw on his own vast reserves to keep the business running rather than rely on the taxpayer. He has since issued clarity on his own tax arrangements, which have come under scrutiny in the past, and offered to put his private island up as collateral in a bid to sway the general public and governments.

According to a report recently issued by Edelman delving into the public’s trust in brands during the coronavirus pandemic, the actions brands take will be remembered by consumers long after lockdown has lifted. Over two-thirds of respondents (65%) to the report suggested that the way a company responded to the crisis would have an impact on the likelihood of them buying its products in the future. A further 37% of respondents claimed to have switched brands or used a new brand as a result of the way it responded to the outbreak.

Morrisons, Apple, Pret a Manger, Marks & Spencer and Co-op, by contrast, have all been praised for the measures they’ve taken to keep staff and customers safe and financially supported as well as trying to give back to local communities and key workers.

Research like Edelman’s should arguably be taken with a pinch of salt, argues Craig Mawdsley, joint chief strategy officer at AMV BBDO. “The fact is that people have a lot more to worry about in their lives than what brands and companies are up to. If you ask them, then of course they will say it matters. But are they really thinking about that right now when they’re worried about their own jobs and whether they can feed their families?”

Despite Mawdsley’s misgivings, there has undoubtedly been a PR price to pay for companies that have hit headlines for their perceived failure to act appropriately. According to research from YouGov commissioned by The Drum, Virgin Atlantic, Wetherspoon’s and Sports Direct have suffered reputational damage.

Between 16 March and 8 April, Wetherspoon’s Buzz Score (a YouGov metric that measures whether someone has heard something positive about the company) had fallen from +6.3 to -27.1. Sports Direct’s score sat at a steady -3.9 until 24 March, before it slumped 39 points to -42.9. Ashley’s hasty apology coincided with an improvement of the score by 11.3 points to -31.6.

Finally, Virgin Atlantic’s Buzz Score dropped from -0.2 to -19.8 in the week leading up to lockdown and has continued to fall to a low of -22.5.

But would consumers change their buying habits in future as a result? Probably not according to some brand experts.

“There is little doubt that public sentiment seems hyper-aware of the behaviours of certain brands, and it has spread through both social and traditional media when there has apparently been a misstep by the likes of Virgin or Wetherspoon’s,“ says Rob Sellers, chief growth officer at ad agency Grey London.

“But how long is the collective consumer memory, and will the consumer attitudes we’re seeing towards certain brands right now have any bearing at all on the success of those businesses when we get back to something resembling the previous social and economic conditions we were enjoying before the virus hit us? I think it’s a case-by-case basis, but on the whole I honestly think that ‘the market’ has short memories.

“Will people annoyed at Virgin’s treatment of its staff genuinely not book tickets if the airline is running flights to the destination they want to go at a price they are happy to pay? I’m not sure. Will the average man on the street walk past his normal Wetherspoon’s when it reopens just because the chattering classes tutted at an initial dismission of sensible government guidelines? Nah. Even brands where more discretion and consideration drives the purchase decision can overcome historical black marks. One only has to look at Volkswagen. That went from Third Reich to hippy culture in one short generation… now it has to deal with more recent scandals, which it will recover from.”

It’s a sentiment echoed by David Frymann, strategy partner at Frontier, part of The Beyond Collective. He pointed to the usage of Facebook despite the Cambridge Analytica scandal and subsequent mauling Mark Zuckerberg received from governments on both sides of the Atlantic on its data practices. And post-lockdown, Frymann doesn’t anticipate these companies will have to woo customers back, except maybe in the case of Virgin Atlantic.

“Were the brands’ actions and the negative PR at odds with or in line with their core image? Wetherspoon’s is known as a cheap place to drink – not paying staff reinforces its perception as a cost-cutter, so in the future it will still spring to mind as the place to go for a cheap pint. Same goes for Sports Direct,” he continued.

“Virgin is a harder one to call. The brand’s equity in the eyes of its employees appears to be so high that according to Forbes they’d rather see the company survive than be on short-term full pay. I think everyone would expect more from Virgin. Especially given Richard’s musings on us all being human beings not human doings.

“As its actions are at odds with what you’d expect from Virgin, it probably does need a comms response if it hasn’t managed to overturn the negative PR with the positive PR surrounding its cargo flights flying PPE across the globe.”

Feature Image Credit: Will brands pay price for failure to act appropriately?

By

Sourced from The Drum

By Darrell Vesterfelt

Still nowhere near your first 1,000 email subscribers? Ready to give up on growing your list?

It seems like no matter what you do, your list size never changes.

Maybe you still have no subscribers at all.

Either way, that initial climb to 1,000 subscribers can feel painfully slow, maybe even impossible.

The good news is, there are some straightforward, but not-often-shared, ways to grow your email list that can make all the difference.

The three steps I’m going to share with you might seem simple, but make no mistake — they’re the keys to unlocking the exact kind of growth you’ve wanted.

But before we get into that …

You need to know something first, and it’s this:

If you don’t understand who your ideal customer is, you’ll fail.

Sorry to be blunt, but it’s the truth.

Unless you intimately understand your audience, what they’re struggling with, and what they want, you’ll never see the growth you want from your business, let alone from your email list.

So before you follow any of the three steps below to get your first 1,000 email subscribers, get clear on your ideal customer first.

Step #1: Follow the 10-Person Rule

One of the easiest traps to fall into when growing your list is thinking too big too fast.

You have to start small because, well, you are small right now. You have to walk before you can run, that kind of thing.

Enter the 10-Person Rule.

This comes from my friend Nathan Barry, the founder and CEO of ConvertKit.

Here’s what you do:

First, identify 10 people who you know would enjoy and benefit from your writing, from the information you share.

This could be anybody — friends, co-workers, family members, anyone you have even a thread of connection to.

All that matters is that your topic is relevant and useful to them.

Next, once you’ve written down those 10 names, message them personally and ask them these three questions:

  1. What’s your biggest frustration when learning about [topic]?
  2. Which websites, blogs, or forums do you currently visit to learn about [topic]?
  3. I’m starting a new site to teach [topic]. I’d love for you to be one of my beta readers. Interested?

These questions are gold.

Like I said before, the better you know your customers, the more you’ll win, and there’s no better way than by asking them these types of direct questions.

You might even consider sending the first two questions on their own, and if you get detailed responses, ask them the third.

Ideally, you’ll come out of these conversations with 10 new email subscribers, a list of exactly where your target audience hangs out, and your next several blog post topics.

From here, you simply rinse and repeat. As you gain new subscribers, you can ask them the same questions and get whole new sets of responses and suggestions, which in turn helps you grow strategically.

I can’t understate the power of doing this. I know people who have taken it even further and reached out to hundreds (even thousands) of people in a week. It helped them grow their lists from zero to up to 1,200 people. In just one week.

It really works. If you take away nothing else from this post, just make sure you do this.

Step #2: Teach a specific topic

Customers today are savvy, and much more protective of their email addresses than they used to be.

It’s personal information — something they’ll only give out to someone they trust and if they believe they’ll get value from the exchange.

That’s why I recommend you steer clear of asking people to “join your newsletter.”

It’s too vague and often doesn’t clearly present any value. In fact, all it does is promise that they’ll get more email, which I’m sure is at the bottom of their wish list.

Instead, teach them something. Offer something of value, like a course or guide.

“Get a free course on writing great content” is far more powerful than “join my newsletter.”

People want help solving their problems, and I’ve found that if you aren’t getting the email sign-ups or sales you wish you were, chances are people don’t truly understand how you help them solve their problems.

When someone truly wants their problem solved and you offer them a solution, their resistance comes crashing down.

Instead of begging someone to sign up, they’ll be begging you to get in (except the door is already open, so your list will just keep growing and growing).

If you aren’t sure how to implement this, here’s a tried-and-true method:

  1. Think about your audience. What problem might they be experiencing right now in their life, related to your topic?
  2. Can you help them solve that problem? I bet you can. Write down the steps they need to take. It could be five or 10, doesn’t matter.
  3. Now write emails on each of those steps and bundle them together as an email course.
  4. Offer it for free on your blog or website, and set up the emails as a drip sequence after someone signs up.
  5. You’re done! You just made an email course.

That’s all it takes.

It might seem small, but that adjustment can mean the difference between an email list bursting at the seams (and money in the bank, if you’re selling something) and a digital ghost town.

Step #3: Build relationships (and relationships aren’t just numbers)

When you’re building your email list, don’t forget it isn’t just a “list.”

There are real people behind those email addresses. Real people reading your blog and choosing to sign up. Don’t blindly grow your list just for the sake of the numbers and your ego.

A massive list full of the wrong people is not only useless, it’s frustrating, and expensive. You won’t get results. Your emails won’t get opened. Your business won’t grow.

I’ve seen it over and over again.

The “growth at all costs” mindset leads great business owners to resort to gimmicky list-building “hacks.”

It’s not worth it. I promise.

Instead, focus on your audience. Be intentional. If you focus on serving, giving value, and solving their problems, you’ll grow faster than you ever imagined.

Just keep showing up (and email those 10 friends).

By Darrell Vesterfelt

Sourced from copyblogger

Sourced from BOSS Magazine

Software as a service (SaaS) has enjoyed significant growth as a market over the past decade, with more and more businesses and consumers making use of cloud-powered solutions to run…

Software as a service (SaaS) has enjoyed significant growth as a market over the past decade, with more and more businesses and consumers making use of cloud-powered solutions to run apps and services.

Today, new pressures are shaping the SaaS ecosystem, with artificial intelligence (AI) arguably being the most impactful and disruptive of the bunch.

Here is a look at how AI is already unleashing the true potential of SaaS and what features it is making available to the mainstream today which would have been impossible to offer just a year or two earlier.

Customization

There are growing expectations surrounding the provision of bespoke experiences that are tailored to the needs and habits of individual users, and with the help of AI in software development, it is simpler for SaaS to meet this demand.

AI has been especially impactful with regards to enhancing the natural language processing abilities of SaaS software, allowing apps to adapt to user behaviours and habits rapidly, and without the need for extensive reworking at the back end by developers. Machine learning algorithms allow apps to get better at serving the requirements of users over time, making on-the-fly customization and personalization a breeze to offer.

Support

Another labour-intensive aspect of running software in the cloud is the need to provide support for users so that you can troubleshoot problems and answer any questions that they might have. AI is being used to automate the support process, with the widespread adoption and ever-improving sophistication of chatbots being the best example of this.

Rather than needing a whole team of human workers on hand around the clock to field questions, AI-fuelled chatbot solutions can provide in-app support with no additional overheads at any time of the day or night.

This does not mean that human customer service agents can be eliminated entirely; rather AI helps to augment existing support resources and give businesses more flexibility when handling common complications. There is even growing support for chatbot amongst consumers, showing that SaaS is helping to normalize this aspect of digital services.

Analytics

SaaS solutions can be used to generate a huge number of data points relating to user behaviors and actions, but the process of analyzing these vast volumes of information manually to draw actionable conclusions is almost impossible. AI can, therefore, be invaluable as a means of providing excellent analytical capabilities that not only let you digest data after the fact but ultimately use it to predict how things will play out in the future.

In turn, this allows for flaws in the software to be ironed out before they lead to user dissatisfaction and disengagement while ensuring that the valuable data which flows from each app does not go to waste.

Security

Security has always been a concern in the digital sphere and is even more pertinent now that the majority of apps and services are being migrated to the cloud rather than installed or hosted locally.

As with data analytics, the challenge of facing up to the ever-evolving security threats that face SaaS solutions is almost insurmountable for human experts alone. However, AI offers up the answer in the form of security platforms that are not only ever-vigilant to existing risks but also capable of learning from and adapting to new threats as and when they emerge.

The IT security industry is large and still growing, but AI promises to make defensive services not only more effective but also more affordable, as well as ensuring that they are as widely available as possible.

Sourced from BOSS Magazine

By ,

Email signatures are probably considered as something you use when sending corporate emails. But they are useful for more than that, according to The State Of Business Email Marketing, a study by Newoldstamp.

For instance, 41% of those surveyed by Newoldstamp use email signatures for branding and giving another layer of visibility for their brands.

More to the point, 62% use email signatures for marketing — 45% use them regularly and 18% use them occasionally. Those uses include CTAs, promotional banners and links to special offers and ad discounts.

Another 37% never use signatures for marketing.

Those that do use them cite these objectives:

  • Brand awareness — 82%
  • Driving traffic to the website — 48%
  • Lead generation — 34%
  • Increasing sales — 25%
  • Announcing new products — 23%
  • Promoting events — 19%
  • Customer retention — 19%
  • Other — 3%

But brands face challenges when launching an email signature campaign:

  • Traffic and leads — 29%
  • Performance — 28%
  • KPIs — 16%
  • Targeting — 13%
  • Signature generators — 9%
  • Other — 5%

How do they measure the success of a signature campaign: They track:

  • Clicks — 79%
  • Emails sent — 40%
  • Impressions — 32%
  • Website traffic—30%
  • Leads generated — 25%
  • CTR — 19%
  • Demos/calls booked — 15%
  • Revenue generated — 10%

What information should be included in an email signature?

First, the name — a no brainer, you’d think. But only 98% use the name. What else goes in there? Pretty much what you’d expect to find on a printed business card.

  • Title at the company — 81%
  • Company name — 92%
  • Business website — 91%
  • Phone number — 89%
  • Email address — 83%
  • Social links — 80%

Of the companies polled, 73% use online signature generators to create branded, professional-looking email signoffs. And 16% use them to standard their signatures across the company.

But they often change them — 45% do so two to four times a year, 12% every month or two and 6% once or twice per month. Another 35% change once in a few years. And 2% switch them weekly.

Here are a few other stats:

  • 66% send corporate emails to interact with customers and prospects.
  • 46% use corporate emails for workplace communication.
  • The average employee of a marketing or sales department at small- to mid-sized firms sends from 11% to 25% emails daily. Solopreneurs send up to 10.

Newoldstamp, an email signature marketing platform, surveyed over 750 marketers and business owners throughout the U.S. 948%), UK (10%), Canada (7%), Australia (7%) and other countries (28%).

By

Sourced from MediaPost

By Valentin Saitarli

When it comes to personal branding, you probably think about celebrities, world-renowned writers, super successful businesspeople or politicians. But personal branding can help everyone — not just the famous and wealthy. It’s a tool that anyone can use to climb the ladder of career success.

Being in the PR industry, I know the real value of personal branding. When you’re applying for your dream job, it often takes more than a well-written resume to land an interview or, better yet, a job offer. Companies often receive a large number of applications, so it is essential to stand out from other applicants. This is where personal branding comes in.

In a nutshell, personal branding is about sharing who you are — your mindset, values, principles and beliefs. It goes far beyond highlighting your achievements and knowledge. Though building up your personal brand can sometimes be confused with self-promotion, it’s much more profound. Personal branding is showcasing the best version of yourself. You might describe yourself as a role model or a field leader, or highlight how you’ve made a social impact.

Developing your personal brand involves cutting through the clutter and building a strong foundation based on a well-crafted story about your background.

Not sure where to begin? Here’s what I suggest: Compose a story about what you are passionate about and good at. Be genuine, and show why you’re happy doing what you do. Walt Disney once said, “The more you like yourself, the less you are like anyone else, which makes you unique,” and he knew what he was talking about. Make your authenticity the core of your story, and contribute to it, highlighting your strengths, downplaying your weak points and discovering new opportunities.

Mention some of the accomplishments you are most proud of, your most innovative successful projects, contributions to finding solutions that mattered, working out new approaches to existing challenges, internships you had, and travel experiences that widened your outlook. Also mention your social skills or role models you admire. Own your story. Stay consistent with it, and share it with others in your network.

From what I’ve seen, many people seem to forget about the digital aspect of personal branding. Your digital presence is especially important because it allows potential employers and recruiters to learn more about you.

Social media presence has become an integral part of personal branding strategy. To successfully share your expertise and life story via social media and other digital channels, make sure your content is genuine, educational and entertaining. With great content, you don’t need to worry about traffic; it will catch attention.

Also, be sure to structure all of your digital assets in a user-friendly way — simplicity and consistency are key. Employers don’t have time to spend hours trying to determine whether a person is you. This is important especially for people with common names. Make sure you have one website or blog that brings together all your digital assets for potential employers or recruiters. However, be careful not to share sensitive personal information online because the threat of identify theft is real.

Remember that you communicate your brand in many ways — in-person through your presentation, delivery style and performance, and online through your resume, cover letters, social media profiles, comments and video channels. Make sure you’re being consistent across all of them.

Feature Image Credit: Getty

By Valentin Saitarli

Managing Director at Exclusive PR Solutions, overseeing Brand Strategy and Marketing. Read Valentin Saitarli’s full executive profile here.

Sourced from Forbes

By Jon Michail

Is your image important to you? Are you aware of how your image can impact you and others? In the midst of the COVID-19 crisis, it is more important than ever before that individuals — and especially leaders — know what their image and leadership brand are doing for them.

What is personal brand leadership?

A leadership brand creates awareness about what you stand for as a leader and what makes you someone who can make a positive difference. As Norm Smallwood put it in the Harvard Business Review, “A leadership brand conveys your identity and distinctiveness as a leader. It communicates the value you offer.”

Your leadership brand is made up of a complex dynamic, like how you behave, react and interact with different groups or individuals in diverse situations, and how you as a leader interact with others to produce outstanding results.

How does it work?

Creating a strong personal brand in order to stand out from the rest is courageous. It’s critical for leaders to be aware that their presence matters in all aspects and will play a leading role in their quest to make an impact. A holistic personal branding system could be the answer to how you can build an influential personal leadership brand. This will not only help you get to the next level but also help your team as well. It must be a systematic approach and not ad-hoc.

Research shows that traits like humility and inclusiveness are some of the most favored traits for a leader in a professional environment. But what if those things don’t come naturally to you? Is there a way you can influence people so they perceive you as someone with those traits? The answer is yes, as long as you’re willing to be vulnerable.

Other important questions to ask yourself include: Are there ways you can add credibility and “attractiveness” to your personal brand leadership? Have you thought about what you do and why, and what others around you think of your leadership brand? Your answers to these questions will give you a better understanding of what kind of a leader you are and what can be done to improve your leadership skills so you can truly make yourself and your personal brand stand out.

Why is it critical?

There are many people with good leadership skills and the potential to be powerful leaders. However, most of them do not realize the importance of creating a personal brand for their leadership, and hence, they become invisible. Leaders that are invisible are not able to gain the trust of others to make a positive difference because they are not “seen.” When you’re not seen, most people don’t know that you exist.

It is critical for someone in a leadership role to model a brand of leadership that attracts people to you. Your authenticity helps to gain their trust. A strong personal brand of leadership is exactly what separates strong leaders who end up making a difference from weak leaders with no impact.

In this day and age with all the unnecessary noise, distractions and confusion, modeling or even creating a strong leadership brand allows leaders to cut through the clutter and focus all their energy on things that actually matter. This is how an authentic, powerful and strong leadership brand allows leaders to truly make a difference.

For example, the current health and economic crisis has forced many corporations to ask their employees and teams to work from home. This situation makes it even more important to have proactive and strong leaders who show initiative and take on added responsibilities to ensure their teams working from home are still contributing positively to the organization and are seizing opportunities to help. Having a strong, authentic and personal leadership brand makes it easier for your team members to trust you and will likely inspire them to work beyond the call of duty during a crisis.

It’s also critical to understand that leadership does not just mean being a leader in the workplace. It means being a strong leader who truly makes a difference regardless of the space he or she is in — that includes your community, your family and friends, everyone and everything.

You could be a leader with tremendous potential and a real passion to make a sustainable difference. However, it’s going to be much harder for you to successfully make a difference if others around you are not clear on who you are or do not see your leadership qualities. In order to maximize your leadership potential, you need to create awareness either consciously or unconsciously. As mentioned earlier, you must be willing to be vulnerable to build trust, make people look up to you and inspire confidence so that they can depend on you to follow your path.

The world as it stands now is in chaos, with many people panicking. If there was ever a time for strong leaders to take initiative and gain the trust of their team members through a courageous and authentic leadership brand in order to make a difference, it’s right now!

Feature Image Credit: Getty

By Jon Michail

Jon Michail is Founder & Group CEO of Image Group International & best-selling author of Life Branding. Follow him on LinkedIn & Twitter. Read Jon Michail’s full executive profile here.

Sourced from Forbes