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By Brett Molina 

Facebook CEO and co-founder Mark Zuckerberg said he will “go to the mat” and fight efforts to break up the social networking giant, according to leaked audio from meetings with employees.

The leaked audio, obtained by tech site The Verge, originated from two meetings Zuckerberg held with Facebook employees in July.

The sessions covered a range of topics, including increased calls by lawmakers to break up Facebook. Zuckerberg said Facebook would legally challenge any efforts to split up the tech giant.

“We care about our country and want to work with our government and do good things, Zuckerberg said. “But look, at the end of the day, if someone’s going to try to threaten something that existential, you go to the mat and you fight.”

Zuckerberg also said breaking up Facebook, or other tech titans like Google and Amazon, won’t solve issues raised by lawmakers, including how they handle the spread of misinformation on their platforms.

“It doesn’t make election interference less likely,” Zuckerberg said. “It makes it more likely because now the companies can’t coordinate and work together.”

Warren hits back: Facebook’s Zuckerberg criticized her plan to break up big tech

Zuckerberg speaks out: Facebook CEO says breaking up social network wouldn’t help

Zuckerberg has long said Facebook shouldn’t be broken up despite calls seeking such a move, including from co-founder Chris Hughes, who wrote in a May op-ed for The New York Times that the power amassed by Zuckerberg is “unprecedented and un-American.”

Two weeks after that op-ed, Zuckerberg said on a call with reporters that a breakup would make tackling issues more challenging.

Feature Image Credit: Facebook CEO Mark Zuckerberg.

By Brett Molina

Follow Brett Molina on Twitter: @brettmolina23.

Sourced from USA Today

By Jason Aten

With iOS 13 comes a major update that might just convince you to stop using Google for this important task.

It’s one of the most fundamental things people do on their smartphone every day, and for years, even if you were using an iPhone, there’s a pretty good chance you were using Google to do it. Specifically, Google Maps.

Headed to an appointment, pull up directions in Google Maps. Going on vacation? Google Maps. Looking for a store or restaurant in town? Google Maps. Ordering lunch to be delivered? Google Maps does that, too.

Sure, you can do most of those things using Apple’s native Maps app, but for much of the first five years of its existence, you were just as likely to end up being told to turn down a road that doesn’t exist. That’s a big problem for an app whose job is to provide accurate directions from point A to point B.

That’s because Apple Maps was really bad. Apple even admitted it. Not only that, but in addition to apologizing for how bad the app was, it actually recommended using Google Maps instead. So most people did.

So, Apple started rebuilding its app the hard way. Instead of purchasing maps from third-party vendors, which caused problems with updates and data, the company started its own mapping initiative. Like Google, it sent out vehicles to take photographs for street level views of buildings and locations.

And, over time, Apple Maps got better. It still had a long way to go before people were willing to trust it for directions to an important meeting, but it was clear Apple was serious about making Apple Maps the navigation choice for iOS users.

Now that iOS 13 has been released, Apple has started rolling out major improvements it previewed at the company’s Worldwide Developer Conference this summer. That includes a range of features, but the one that users will notice right away is simple–it just looks better. Like, a lot better. Apple has updated the overall interface and added substantially more detail to a wide area of the country, including most of the Northeast and California.

That detail includes far more topographical detail along with new, higher-res images in the “Look Around” feature (think: Google Street View). It also includes greater detail of green space, as well as water features. New integrations with third-party apps like Uber make it easier to book a rideshare, though it still lacks the food ordering capability of Google Maps.

It also lags behind Google in one other important way–it only offers transit directions in 10 major cities, compared to the virtually universal offerings from Google. I’ve used it in New York City, and it works great. In fact, I found it more helpful than Google’s version. I especially liked the real-time arrival information. But in most cities, you’re on your own for now.

Of course, Apple says it’s just starting, with the rest of the U.S. to be updated by the end of the year. That fast pace shows just how seriously Apple wants you to stop using Google Maps.

Apple’s motivation is simple–besides the fact that Maps was a major embarrassment, the company is committed to reducing the ways Google monetizes iOS users. With over one billion devices running iOS, that’s no small amount of money for either company.
And with these updates, Apple Maps is now at least a worthy contender, one the company hopes will finally convince you to tell Google Maps to “get lost.”

Feature Image Credit: Getty Images

By Jason Aten

Sourced from Inc.

For many users, logging onto Twitter is a daily gamble. You might return to a calm newsfeed or your mentions and direct messages may be overtaken by abuse. Recently, Twitter launched its anti-abuse filter for DMs, but the platform’s newest feature seems like yet another bandaid rather than a solution.

Back in August, Twitter began testing its filter for Message Requests, or DMs from people that you don’t follow. It works by hiding messages that might contain offensive content behind a warning. You’re given the option to delete a message without having to open it at all.

After a month and a half of testing, Twitter decided to officially roll out the feature. The company tweeted, “We tested, and turns out filters help you cut through the noise to find gems. Who knew. So we’re rolling out this filter to everyone on iOS, Android, and web!”

It seems Twitter is on a roll when it comes to giving users options to hide unwanted messages on it site. Earlier this month, the platform also introduced its Hide Replies feature in both the United States and Canada.

However, neither of these features are actually doing anything to stop the abuse itself. That means for many of Twitter’s users, marginalized people specifically, these features may be functionally useless.

If you’re marginalized and on Twitter, you’ve probably faced harassment and abuse before. From receiving outright threats to having slurs brought into your mentions, the abuse varies, but it’s always ugly. To organizations like Amnesty International, the level of abuse that some groups receive constitutes a human rights violation.

In December 2018, Amnesty International released a report looking into violence and abuse of women on Twitter. The report found that 71 percent of tweets sent to women were problematic or abusive. That statistic is alarming by itself, but it gets worse for women of color — especially Black women.

Amnesty International reported that “Black women were disproportionately targeted.” They are 84 percent more likely than white women to be mentioned in abusive or problematic tweets.

“Online abuse against women on this scale should not and does not have to exist on social media platforms,” Amnesty International wrote. “Companies like Twitter have a responsibility to respect human rights, which means ensuring that women using the platform are able to express themselves freely and without fear.”

Along with rampant abuse of women, Twitter has seen a rise of members of the alt-right and white nationalism on its platform. In 2017, Vanity Fair reported on Twitter’s verification of white nationalists like Jason Kessler, who helped organize the Charlottesville white-supremacist rally where protester Heather Heyer died. Twitter has taken steps to deplatform some of these people.

Part of why Twitter seemingly refuses to appropriately tackle abuse can be attributed to the same logic the company uses to claim that it has “no bias”.

Last year, in a prepared statement for his appearance before the US House Committee on Energy and Commerce, CEO Jack Dorsey wrote:

“Twitter does not use political ideology to make any decisions, whether related to ranking content on our service or how we enforce our rules…from a simple business perspective and to serve the public conversation, Twitter is incentivized to keep all voices on the platform.”

By refusing to acknowledge the role political ideologies like white nationalism can play in harassment, Twitter leaves the door open for members of the alt-right to continue utilizing its platform for abuse. Not only that, but people engaging with harassers can drive up ad views, and make the platform money.

Twitter’s problem has become so rampant that TechCrunch even referred to the platform as a “Nazi haven”. While Twitter’s new Hide Replies feature and DM filter might make it a little easier to dodge some abuse, neither of them are actual answers for it.

It’s time for Twitter to stop putting the onus on individual users to prevent their own abuse. As a platform, Twitter has a responsibility to re-evaluate the culture that allowed this problem to grow virtually unchecked.

Sourced from Mic

By

Reddit has this week announced some new video ad options, as it seeks to maximize its revenue opportunities heading into the holiday season.

First up, Reddit is adding a new mobile landing page flow for video ads, which will better guide users through the ad engagement process.

process.

Reddit video ad flow

As explained by Reddit:

To improve the video ads experience for both users and advertisers, we are enabling a new landing page on mobile that combines a seamless viewing experience with additional branding and product information that directs to the advertiser’s website. With this update, Reddit users who click an in-feed video ad will be taken to a website that will continue playing the video, uninterrupted, alongside other branding and marketing from the advertiser.”

It essentially builds out the Reddit video ad experience – rather than re-directing you to another site, Reddit will now facilitate more branding and engagement opportunities within its own video experience.

Reddit will also now support additional aspect ratios in its video ads, with 1:1 square and 4:5 vertical video now available, in addition to 16:9 and 4:3 video formats.

Reddit video ad specs

“This means advertisers can now utilize cross-platform video assets – without having to recreate content specifically for Reddit ads – and will have more options to choose from.”

And finally, Reddit is also now offering optional referral URLs for CPV campaigns, “which will enable a cleaner video ad experience for campaigns with video views as the primary campaign objective”.

While it may not be your primary social marketing option, Reddit does still hold significant potential, and can be a valuable advertising and outreach option – for those brands that are able to get it right.

The growing platform currently serves 330 Million monthly active users, across some 130,000 active communities. In fact, there are Reddit communities (subreddits) for pretty much everything you can think of, each with passionate, dedicated members, discussing news and issues that are likely of relevance to your industry.

Reddit relevance

Reddit is also seeing 30% growth in views, year on year, and facilitates reach to audiences who are simply not active on other networks.

It might not be the prime candidate for your outreach, but the numbers suggest that it may well be worth some additional consideration.

These new video options will expand the potential for experimentation on the site – something to keep in mind for your 2020 planning.

By

Follow Andrew Hutchinson on Twitter

Sourced from Social Media Today

By

Most accounts on Weibo and WeChat get the majority (68%) of their reads from pushing content to existing followers.

The remaining 32% of reads mostly come from sharing on moments (10%), in chats (3%), history (4%) and others (11%). “Others” is typically desktop usage or non-official types of promotion by sharing the direct link to the article.

Content should be shared on Weibo 2-4 times per day and WeChat only when there is great content to share, according to a research done by KAWO.

WeChat and Weibo have suffered with platforms like Douyin and Xiaohongshu on the rise. The read rates are down significantly, but seem to have stabilised and even picked up a little in the case of service accounts.

The Top Stories have grown significantly since it was launched in December 2018, but is still quite small for most accounts. Accounts with less than 2000 followers have seen as much as 13% of their reads from Top Stories.

Furthermore, the average subscription account doesn’t seem to be held back by the limit of 1 post per day. Meanwhile service accounts send a higher number of articles per push presumably because they’re only able to contact users 4 times per month.

According to KAWO CEO Alex Duncan, follower growth on Subscription accounts has fallen quite a lot over the past 3 years, but seems to have been helped a little by the changes

“WeChat made to the Subscription folder in June 2018. Although the growth rate has slowed, they are now also losing less followers too presumably because it’s less annoying for users to scroll past an article they don’t like rather than open each subscription account one by one,” he added.

Usage in the week before and the week after Chinese New Year is higher with users presumably spending more time on social media.

KAWO spent 6 weeks analyzing 20 million data points to answer every marketer’s questions on WeChat and Weibo.

The Drum recently spoke with Akae Wang, an executive creative director in the corporate marketing and public relations department at Tencent to find out how Tencent brought the moon closer to WeChat users during Mid-Autumn Festival.

Feature Image Credit: Weibo and WeChat get 68% of their reads from pushing content to existing followers

By

Sourced from The Drum

By

There’s no other way to say it: If you’re doing influencer marketing in 2019, there’s a decent chance it sucks. And it’s time for an honest conversation. So, let me restate: There is a lot of bad influencer marketing out there. The industry is full of celebrity-level social media personalities who charge a fortune for insincere product endorsements, blatant cash-grab posts that come across like low-budget commercials, and brands that are dazzled by follower counts rather than real engagement. And this is not likely to change unless we get back to what made influencer marketing amazing in the first place.

Back in the early 2000s, the notion of social networks hadn’t taken hold yet. Blogging-specific resources and platforms were on the rise, however, and I was one of many who embraced these emerging technologies in order to share my thoughts and connect with like-minded people online.

Typepad, Diaryland, Diary-X, LiveJournal: We used these platforms to carve out spaces for expressing the joys and frustrations of our daily lives. Many of us were young parents, and blogging was more than a hobby — it was an outlet, a way to access a digital village of support and commiseration. This so-called “mommy blogging” trend eventually paved the way for today’s influencer marketing industry.

There was a sort of magic to those early days of blogging when sharing one’s innermost thoughts with the push of a button was a novelty rather than a given — from swapping war stories, intimate confessions, moments of hilarity — and talking about recent purchases in mind-bending detail.

It doesn’t sound particularly exciting now, but this is when brands started paying attention. Because these conversations were driving sales. Suddenly, a recommendation from a well-read blog could empty a store’s inventory overnight. Because product reviews and recommendations were a natural extension of blogging. And it was fun — fun to try a new moisturizer that a stranger in Iowa loved, or a baby carrier worn in a photo that everyone pounced on (“Wow, who makes that?”). It was fun to discover new things, or even better, solve someone’s problem with a pitch-perfect suggestion.

When did it stop being fun? No question about it: when money got involved. As blogging matured and changed, so, too, did the options for monetization. First came the banner ads, which mostly lurked in website sidebars before creeping into more intrusive locations. In 2006, BlogHer announced its blog ad network at its San Jose conference. It probably sounds crazy now, but that launch was incredibly controversial at the time. Many of the women in attendance felt that monetization was going to kill everything that was special about the community. If I’m being honest, I thought those cynics were being ridiculous. But sure enough, display advertising gave way to sponsorships, and before you knew it every confessional blog post seemed to include an awkward brand segue. Some were pretty lame, too: This sad story about my dying grandma brought to you by ChompsGood Dog Food!

Fast-forward to 2019, in our highly-connected world brimming over with clickbait, #ads and #sponcon. Personal blogging has largely evolved from long-form essays to mobile-friendly listicle posts and image-centric social media content. An entire industry has risen around online personalities promoting products. But this industry is going to suffer the same fate as traditional advertising if we can’t recapture some of the reasons that made it successful in the first place.

These days, consumers are growing weary of endless endorsements and celebrity-level influencers shilling everything from laxative teas to dubious-sounding island music festivals. People are suspicious of influencer fraud, and frankly, we’re tired of seeing Instagram models perched on inflatable swans hawking flavored seltzer water.

It’s time for brands and influencers alike to make influencer marketing fun again. How does this happen?

Step One: Find the passion. Find the passionate people — creators and brands alike — who give a damn about forging real connections and providing actual value to engaged audiences. Find the people who care more about relationships and less about follower numbers.

Step Two: Forge partnerships that actually make sense. Look, if you’re Pepsi and you want to work with Kendall Jenner, fine. (Just maybe don’t trivialize a serious social and political movement while doing so.) But most brands should be looking for influencers whose interests and values align with their own.

Step Three: Stop the BS. Stop the flat tummy product shout-outs, the poor (or missing) FTC disclosures, the cringingly overly-staged photos, and the accounts that are more about advertising and less about authenticity.

Influencer marketing doesn’t have to be one more bummer byproduct of an overly-commercialized internet. Just like the old days, influencer-shared recommendations and brand messaging can be a natural, enjoyable part of our content consumption rather than yet another disruptive, shallow ad experience. Make audiences the priority and deliver something of value, and the money will follow.

Feature Image Credit: Getty

By

Founder and CEO of Sway Group, an influencer marketing agency in the SF Bay Area.

Sourced from Forbes

By Howard Breindel

In our work with nonprofit research institutions, we’ve found that many of them are often hesitant about marketing. Many of them believe their missions — and their accomplishments — should sell themselves.

In the past, this just-the-facts communications approach may have been sufficient for research nonprofits, since they could depend on generous government funding. However, the funding landscape has changed. Stagnant federal funding has forced an increasing reliance on philanthropy, which has introduced research institutions to a new audience with new motivations: results-oriented, high net worth individuals.

In a crowded field of institutions vying for donations from business-minded individuals, just-the-facts communication likely won’t cut it. Instead, I believe that institutions need to provide the kind of experience that potential donors have come to demand at the companies they lead. And I’ve noticed that to do so, the most successful fundraisers have taken on a series of purpose-driven branding transformations.

From Piecemeal To Purpose

If you look at best-in-class research brands, you’ll notice that most lead with a clear and singular purpose. These stand in contrast to some others, who have difficulty communicating succinctly what all their activities connect to and build toward. That’s understandable — scientific minds aren’t usually geared toward generalizations. However, in my experience, clear, higher-level messaging can resonate with potential philanthropists who come from business backgrounds. A good example is the Salk Institute. Although it has 10 research areas, it unites them with a single purpose listed on its homepage: “Where cures begin: We explore the very foundations of life for the benefit of all.”

One useful activity for articulating a nonprofit’s purpose is to think collectively about the role it plays in the world. Is the research about making discoveries? Creating cures? Caring for patients? Nailing down this answer can help lead to a refined and united purpose.

From Niche To Narrative  

Personal relationships can be key to attracting sustained donations from high net worth individuals. Philanthropists often want to feel like partners, not ATMs, so building a rapport and maintaining open communication is crucial. However, creating compelling communications can be difficult for those who don’t come from a business development background. That’s where branding and marketing come in. They provide a platform that can be expanded into a tool kit to help employees speak about the common mission with ease, rather than getting bogged down with details or jargon. When equipped with writing guides, talking points and other turnkey communications tools, every employee can serve as a passionate brand advocate who makes philanthropists feel informed about the organization’s projects and excited to work with it.

From Collection To Cohesion

I’ve noticed that research institutions are often siloed into specialized laboratories. While this may be the most effective way to advance discovery, listing these labs for external, nonexpert audiences can be overwhelming. For example, one institution lists some 37 labs, centers, institutes and groups on its homepage, leaving the visitor drowning in information that dilutes the organization’s overall focus.

Without shaking up operations, institutions can reconsider their brand architecture and how it can better contribute to a cohesive message. For example, does every lab need its own sub-brand, or is this diluting the main organization’s equity? Would descriptive naming — at least in external communications — be clearer than acronyms? Answers will be different for every organization, but in many cases, rethinking brand architecture may streamline external communications, presenting a unified, mission-driven organization rather than a list of programs.

From Telling To Showing

Often, philanthropists are swayed by the on-the-ground experience at a research institution. Branding, marketing and design can help bring this experience to individuals while they’re still at their desks. Think of a website as a virtual tour. Use photography and video to show research in action and highlight the experience of visiting and working with the organization. For example, rather than simply listing the unique features of its campus, the Salk Institute presents digital exhibits on its history and architecture, using video and rich media to immerse the viewer in the Salk experience.

Brand storytelling is also an effective way to fulfill donors’ desires for results, which can be difficult to do in the research sector, where progress is slow and incremental. This can be a tough pill to swallow for results-obsessed donors; 54% of high net worth donors aren’t sure whether their investments are having the intended impact, which doesn’t bode well for continued support. Storytelling can help organizations show results that are hard to quantify. Whether it’s researcher blogs, TED Talks or practical guides for the community, this type of content can demonstrate impact.

The work research institutes do is vital, and their continued success relies on the generosity of a new generation of market-minded philanthropists. Reaching and convincing this audience will likely require researchers to enter an unfamiliar world: that of branding. However, by grounding their branding and marketing in a strong purpose, they can bridge the gap and tell a compelling donor story that cuts through the clutter and stays true to the organization’s values and mission.

Feature Image Credit: Pexels

By Howard Breindel

Howard Breindel is the Co-CEO at DeSantis Breindel, the leading B2B branding agency in New York City.

Sourced from Forbes

By

President Trump recently tweeted: “I want 5G, and even 6G technology in the United States as soon as possible. It is far more powerful, faster, and smarter than the current standard. American companies must step up their efforts, or get left behind. There is no reason that we should be lagging behind.”

Why stop at six, Mr. President?

6G is still a mile off being activated; it remains a theoretical concept. But that’s not the point, because 5G is real and it is here, and it is fantastic.

But what is it?

The G stands for generation, meaning that 5G is the fifth generation, or evolution, of wireless mobile communications. If we go back to the glory of the 1980s, then the analog transmissions we used can be defined as 1G, or first generation. The jump to digital in the 90s was the second generation, aka 2G. After this, we started relying on radio waves to move data from one place to another. And it’s here where the more famous 3G, 4G, and now 5G (Sorry boss, but no 6G yet, or seven or eight…) have come in.

5G promises a sharp increase in the amount of data transmitted over wireless systems due to more available bandwidth and advanced antenna technology. Estimates vary wildly here, and we will have to wait and see, but they generally start at something like 5G being ten times as powerful as 4G. From here they go right up to the silliness of 100 times as fast according to some predictions.

In addition to improvements in speed, capacity, and latency, 5G offers network management. Within this is something interesting called Network Slicing, which allows mobile operators to create many virtual networks under the umbrella of a single physical 5G network. Network Slicing means that network connections can potentially be sold on an “as needed” basis. For example, a self-driving Google mobile would require an exceptionally fast connection with ultra-low latency, to navigate in real-time (it’s on the real road after all). A Samsung refrigerator with a link to Amazon Pantry on its touch screen would not need anything like that performance, and as such Network Slicing would offer a far more tailored solution. 5G is powerful.

Outside of kitchens and cars, we can start thinking about terms such as “download” and “install” in the same bracket as “it is now safe to turn off your computer” and “please insert disc seven to continue installation”. They will become obsolete, and we will see digital experiences become immediate and instantaneous immersive feeds.

The impact of 5G on advertising

Moving into the world of advertising, one of the first considerations should be how ubiquitous gigabit connection speeds, extremely low latency, and unrestricted capacity will unleash the possibilities of augmented reality.

AR itself isn’t a new or cutting edge technology. A lot of us skulked around looking for Pokemon and in doing so, saw that we already have the means to create convincing AR experiences. The problem is that it’s an extremely hardware-intensive process.

On top of this, AR, by its very nature, relies on immersion. Lag or a stutter can ruin the experience and remind us that we’re actually not hunting for Pikachu, but walking the dog… in the rain.

To negate this, we need to maintain the suspension of our disbelief, and to that, we need a thoroughly convincing, smooth, real-time flawlessly rendered experience.

4G simply doesn’t have enough muscle to do that

In a 5G environment, much of this intense processing can be looked after by the cloud, meaning that AR will now be cheaper and more energy-efficient. The possibilities are incredibly expansive, to the point of being hypothetical, but we can start to imagine such delights as AR within and coming from our self-driving cars. AR through the windows of our taxi and the lenses of our glasses even. And, of course, living in a world which can contain a million smartphones in a square mile, truly smart cities. The possibilities are often beyond imagination. What seemed ludicrous a short time ago is going to be outdated soon.

Voice assistants will become the norm as we become truly immersed. Mobile advertising will have to prepare and orient towards voice conversations. Advertisers will explore formats and ways to tap into the realm of voice-based advertising.

All of this means that there may be far more work for the advertiser, perhaps with more reward, but competition will be fierce now. Current data repositories may become obsolete. Programmatic will need to evolve as the amount of data being processed skyrockets. And platforms such as billboards will have to start working in real-time and become far more responsive.

Mr. Trump wants 6G, but we have more than enough on our hand with five… for now.

Feature  Image Credit: Appetite Creative predict what the future of 5G – and beyond – will look like.

By

Jennifer Stanley, managing director at Appetite Creative.

Sourced from The Drum

By Jeff Haden

Netflix co-founder Marc Randolph’s father gave him a guide to success that is as powerful as it is simple.

Every parent wants their kids to be successful, but there are many different paths to success. Which means every parent tries to give their children different things.

Warren Buffett gave his kids “enough money so that they would feel they could do anything, but not so much that they could do nothing.” Bill Gates and wife Melinda
will give their kids a “minuscule” amount of money, so they will “have to find their own way.”

When Netflix co-founder Marc Randolph graduated from college, his father gave him a handwritten list of instructions he later passed on to his own children. (The original hangs next to his bathroom mirror.)

  1. Do at least 10 percent more than you are asked.
  2. Never, ever, to anybody present as fact opinions on things you don’t know. Takes great care and discipline.
  3. Be courteous and considerate always — up and down.
  4. Don’t knock, don’t complain — stick to constructive, serious criticism.
  5. Don’t be afraid to make decisions when you have the facts on which to make them.
  6. Quantify where possible.
  7. Be open-minded but skeptical.
  8. Be prompt.

Sounds simple? It is — and isn’t.

Doing more than expected is hard, especially when extra effort goes unappreciated. But that’s OK, because you will benefit: You’ll become more skilled, more talented, and more experienced.

All of which will pay off in the long run.

The same is true for courtesy and respect; it’s easy to be courteous to those “above” you, but the people who really deserve your respect and consideration are the people “below.” It’s also true for complaining. If something is wrong, whining never helps. Put your effort into making the situation better.

And it’s true for being prompt. Arriving late — for an appointment, a meeting, for anything — is disrespectful. Make people wait and you’re saying that your time — whatever you are doing — is more important than theirs.

Which is, of course, BS.

Time is the most precious commodity any of us have.

So don’t waste yours.

And definitely don’t waste anyone else’s.

(Here’s a photo from Marc’s LinkedIn feedof his dad’s actual list.)

Feature Image Credit: Getty Images

By Jeff Haden

Sourced from Inc.

By Chanakya K.

In today’s business-savvy world, it has become vital for ventures and brands to set themselves apart from their competition. Businesses nowadays face a daunting task of presenting themselves in the virtual world in such a way that they attract more customers. Creating brand awareness and doing so in a way that it not only attracts customers but also builds a pool of prospective clients is the crux of running a business online.

There are many key components to building a stable and attractive brand image to run your business. In this blog, we will go through the 5 major components that will help your venture skyrocket its brand image and utilize the potential of online marketing to its fullest.

1. Branding

Branding your business is more than taglines and logos and flashy posters or ads. Finding the purpose of your business and conveying it to the customers is called branding. Creating brand awareness is perhaps one of the most important components of running a successful business.

The more innovative and reachable your branding strategy is, the more people will get acquainted with it. For creating a branding strategy, businesses often rely on a good digital marketing to elevate their brand image. Hence, vetting and engaging with a good digital marketing company that can take care of developing comprehensive strategies for online marketing and coming up with innovative ideas to expand your brand’s reach is imperative for this component.

2. Segregating features and benefits

Contrary to popular belief, highlighting the benefits of your business will attract customers to engage with your business. Features your business has are just attributes, but the benefits your business provides your customers are the real shining star in attracting them. Highlighting benefits will retain your already existing customers. It will also bring in a slew of new customers who would want to reap the benefits of your business. This component plays a key part in digital marketing, and often includes client testimonials and customer reviews.

3. Customer experience

What is a business’ purpose other than catering to their customers’ needs? The focal point of any business is keeping its customers satisfied. A customers’ journey starts with your business as soon as they book an appointment or enter your premises. From that point, until they leave your premises and use your products/services, you must keep in mind to heed to everything the customer is feeling or saying.

Using a Customer Management System is imperative in tracking customers’ activities and takes their feedback, so you can keep them satisfied throughout their engagement. Moreover, this increases customer loyalty and improves your brand image, which makes customer retention easier. This data can be leveraged for digital marketing and attracting new customers.

4. Consistency

Aiming to provide services that are consistently good makes sure that your brand shines brighter than your competitors. If a customer is returning to your establishment, they are not doing so because of your product, but your service. Big brands make it their goal to present their customers with a journey that they will remember every time they use your product.

Leveraging this consistency by highlighting it in your online marketing is the best strategy your business can adapt. An established and good digital marketing company knows how to present customer experience as an asset of your brand to the new audience, which persuades them to engage with your brand and experience your exemplary customer journey themselves.

5 . Promotions and scale

Once your business has built up a loyal customer base, you have to set it up for an upward trajectory if approached in the right way. Using targeted strategies like promotions can help elevate your brand and also attract a multitude of new customers who were engaging with your competitors. You need to make them see that engaging with your brand would be more beneficial for them.

This would also help your business build potential partnerships with various other businesses which will further help in increasing your customer base.

Once this is done, all you have to do is serve these new customers as you did with your loyal customers, and you will attain a colossal mass of promoters of your brand who would vouch for your brand through reviews and testimonials.

Conclusion

Working with an efficient digital marketing company can help you majorly scale up your brand image and business in a lesser time than handling everything yourselves, which leaves many rooms for errors that can affect your brand negatively.

A professional and expert digital marketing company can help you navigate through the digital world and increase your brand awareness by a huge margin. Taking your brand and converting it into a luminary in the marketplace is the sole purpose of your venture’s marketing strategy, and hiring a good digital marketing company like SEMrush where you get all your Marketing toolkit under one platform can take you a long way in the digital world and elevating your brand image to the highest standards.

By Chanakya K.

Sourced from TechGenyz