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By Nick Brown

Everybody nowadays knows what SEO is. You will definitely notice how your competitors are using the best possible SEO tactics around. So now it’s up to you to step your game up a little. Work harder, think outside of the box and find a way to outperform the competition. You should already have the basics down, and now is the time to truly advance your game. Below you can find nine advanced search engine optimization tactics that will push you forward.

Bucket brigade style of content

You always want to keep the basics down if you want to get the best response possible. One of these is content. Namely, it’s all well and good if people just access your content. But, if they leave after two seconds, it will have an adverse effect on your rankings. Furthermore, quality content builds trust and loyalty. People will stick to your brand if they see you give out good content. While improving the writing on your site won’t directly improve your rankings, it will help you avoid penalties, and keep people coming.

The bucket brigade style of writing will improve the flow of your writing. Like a bucket brigade, where you have a line of people passing buckets to one another, perfectly in sync. You do the same with the writing of your content. Each sentence will flow to the next, creating a direct line from the first sentence to the last. Or, you can achieve the same effect by tying paragraphs together in this manner.

Try writing longer posts

While we always advocate quality over quantity in basically every aspect of your work, there are serious benefits to writing larger and longer blog spots. Namely, research has shown that posts which that end up on the first page had around 1900 words. In other words, its better to in-depth blogs and articles can do wonders for your SEO, and it seems these are much more popular than your standard fare. Of course, don’t think you will automatically get your SEO to skyrocket the moment you tack on 800 more words onto your blogs. Simply understand that it’s at the very least worth a shot.

Get quality links

You will notice that a running theme in this article is the point surrounding quality over quantity. We consider this approach an advanced SEO tactic for two simple reasons. First, we can guarantee that your competitors focus too much on the quantity of the work, not the quality. Second, getting quality work in whatever aspects takes much more work and effort than standard SEO tactics. Now, back to the topic.

You want to get excellent, quality links instead of just getting whatever you can get. A good backlink means that you are reliable, it shows Google’s algorithms that you are to be trusted. So, stay away from spam and dead links, and stick to your guns.

Optimize for voice search

Gadgets like Google Home and Amazon Echo are here to stay. You can pretty much count on voice searches being part of our everyday lives. More and more statistics show that a large number of internet browsing is done through voice search. So, you need to hop on this train before anybody else does and optimize your site for voice search.

First, you need to get your site mobile friendly. Then, understand that voice search optimization is mostly based on longer keywords. Think of as an organic process. You use different words and phrasing when typing something online, compared to the way you speak. Place some “keyphrases” in your content, and have them start with What/Why/Where/How questions.

Understand your audience fully

In order to make truly stand out, you need to understand just who your content is aimed at. Don’t just be satisfied with some basic information (though it is of course useful). Actually think about where your target audience lives, what cities, countries…

So, let’s say you are set in Australia, or at the very least your target audience lives there. You want to figure out what Australians of a certain age, gender, class and educational background like. Then, you adapt your content and efforts into that direction. If needed, contact a local company, an SEO Sydney company in this case, and see what they have to say. A local company can definitely give you advice, or provide their services, with much more effectiveness when you deal with a certain location.

Next, what are their interests, how do they speak…? Gather as much info as you can, and take all that into account.

Work on your tag game

Understand that when a search engine moves through your web page, it doesn’t really scan the images on your page. However, you can still step up your game in this aspect by adding tags. Adding the right title or alt tag to your content is that one extra step that will strengthen your SEO greatly. It’s a sign of thoroughness that not every company implements. So, add proper phrases and tags, and implement your keywords in there.

Don’t forget to update old content

A great, and easy, way to get ahead of your competitors is by looking back and analyzing your old content. You may have written a bit about one topic two years ago. What is happening today? Is the content still relevant? Can it be updated? If so, how?

Edit and upgrade that old article. Refresh its SEO optimization, add new information, perhaps remove what’s not useful or true anymore. Furthermore, you can create entirely new articles based on the old ones, using the latter only as a framework.

This represents a very easy and effective way of providing good content and getting better rankings. It’s also something that not every competitor knows about (or wants to implement).

What keywords are your competitors using?

A great way to gain an advantage over your competitors is by figuring out what their weak points are. You should also, however, figure out what their strengths are. One of the best ways to do this is by keeping tabs on what keywords they are using themselves. Here you can see two things. First, places where you can grow, unexplored keyword options or ideas that you haven’t thought about using. The second thing is where they may be making mistakes.

Finding the right keyword research tool can help with this process. However, the point here is that you yourself need to learn and observe what your competitors are doing.

Try posting video content

As always, understand that content is the best way to improve your rankings. It’s organic, it’s clear, and it’s authentic. However, it would be a grave mistake to only limit yourself to actual writing. What you should try is getting some video content in there, as soon as possible.

Now, the reasons why video content is so useful is that it has a much higher visitor retention rate when compared to textual content. You will notice that Google has begun to feature videos when you search for something online.
As far as the type of content is concerned, try some tutorials that are relevant to the services or goods you offer. How-to-guides and general information will definitely be appreciated.

 Conclusion

The internet landscape is always changing. Constantly shifting and turning, you never know what you can expect when it comes to this kind of work. If you truly want to stand out, you need to master the basics, and then improve upon them. Get good content, but truly make the words flow. Use backlinks, but go with the best ones, choose quality over quantity. Mix things up, and some videos, implement voice search… Essentially, always keep your ear to the ground, maintain your foundation strong, and move towards new trends.

By Nick Brown

Sourced from CNBC

When Facebook filed for its initial public offering in early 2012, the company named the ongoing transition to mobile as one of the biggest risks to its future success. If the transition to mobile was indeed the biggest challenge in Mark Zuckerberg’s early career as CEO of a billion-dollar company, he managed it quite well. Not only does Facebook generate most of its revenue with mobile advertising now, the company also owns some of the most popular mobile apps in the world. In June 2018, Instagram announced that it had reached one billion monthly active users, making it the fourth platform in Facebook’s portfolio to pass that milestone.

Considering the size of Facebook’s social media empire and its recent involvement in several scandals, it’s no surprise that calls for the company to be regulated have been getting louder over the past twelve months.

Source: Statista

Sourced from CNBC

By 

Digital giant bets big on shoppable ads, cross-app campaigns and real-time intelligence.

There were a couple of telling stats from this week’s Google Marketing Live event, which included many digital ad product announcements and was attended by around 5,000 industry players in San Francisco. In a Google-led study, the tech giant sussed out one particular shopper who wanted to buy a single pair of jeans—the person spent 73 days looking and interacted with more than 250 digital touchpoints (searches, video views and page views) before making a purchase. The modern customer journey can be long and complicated, indeed.

This reality underscores the need for a wide range of customer intelligence—from social media listening and email insights to call data—so brands can act with as much relevance and real-time empathy as possible. Google, as much as any martech or adtech player, understands this need all too well and wants to make it easier for marketers to meet customers where they are at in the shopping cycle.

Now that Google Marketing Live is coming to a close, let’s take a look at the new ad products, stats and takeaways that marketing practitioners need to know.

Ads get more visual across apps

Google Discover, which has been the search engine’s news feed since September, now offers brands ad placements that are swipeable, carousel-style images that Instagram initially popularized a few years ago. Marketers can place the ads on not only Google Discover but also the YouTube home feed and the Gmail promotions tab.

Google also promises that these ads will get smarter and smarter due to machine learning. All told, these developments should be attractive if you’re a brand marketer who wants to run cross-app initiatives that strategically use the Alphabet-owned platforms’ wealth of data.

Advertisers should also pay attention to Gallery ads. Also similar to Instagram’s carousel ads, they are designed to be visually stimulating promos and will render at the top of mobile search results. They entail a scrollable gallery that will include four to eight images and up to 70 characters available for every photo. (Search Engine Land first reported on the emergence of these ads in February.)

Advertisers gain control over KPIs

Notably, Google has made moves on the data front to help ad buyers feel more in control over their campaigns. You can now choose what kinds of conversions (sales, lead-gen, email signups, webinar registrations, etc.) you want as your key performance indicator (KPI) at the campaign level.

Additionally, you can adjust conversion values based on the audiences you want to target. This ability will let you better tweak your ad bidding, which should improve ROI.

Ad tools improve efficiency for marketers on the go

The entire digital advertising ecosystem has gradually moved toward the smartphone mindset, letting you manage your campaigns from almost anywhere. In a growing number of instances, all you need to build and buy ads is a wireless signal. These mobile features help busy, often-traveling campaign managers get their work done in an efficient way.

With all of that in mind, Google now lets you build responsive search ads directly from its Google Ads mobile app. En route to a client meeting across town in a taxi cab but need to launch a last-minute holiday campaign? Google’s Android and iOS app now lets you write the search copy, optimize the headline, place bids and set budget constraints from your smartphone.

Timely data and alerts boost performance

Once again, Google recognizes that marketers aren’t always going to be in front of their laptop or at work. The Google Ads mobile app will now send notifications that alert you of a campaign’s performance as well as when better ad opportunities may be afoot.

Google clearly wants ad buyers to make use of their real-time intelligence. For instance, when certain keywords are performing poorly, you will be able to pause part or all of a campaign. And the app will offer you recommendations that can help drive sales. As one possible example, if you are a sneakers retailer and inventory for the white-hot shoe “Nike Air Presto” is unusually abundant—and therefore lower in cost on the bidding platform—the app will ping you to let you know of the opportunity. Google ad buyers of all sizes should appreciate such information, and the feature underscores how data is transforming all of marketing.

Local ads prove successful

While more and more sales happen online, 88% of all retail still happens offline. Therefore, retailers want their digital ads to not just drive e-commerce but also foot traffic to stores.

In recent years, Google, Facebook, Snapchat and other digital platforms have been working to prove that their ads help drive bricks-and-mortar sales. So, it was intriguing to see Google trot out brand-based statistics ahead of Google Marketing Live and during the show. The most impressive data point offered: Quick-serve giant Dunkin’ increased monthly store visits in some locations by 400% with Google’s location-based advertising.

 

Such revelations signal that hyperlocal marketing has gone multichannel, and advertisers of all sizes are now using digital to not only drive store visits but also sales in other offline channels like inbound phone calls.

Retail ads expanded

It’s clear Google wants a bigger chunk of retail advertising budgets as it competes with Amazon’s growing ad business.

Google revealed that its Showcase Shopping Ads, first debuted in 2017, have gone from being available for regular search results to the image search results, the discover search results and YouTube.

Showcase Shopping ads are similar to Galley Ads in that they offer the ability to include multiple product images that are scrollable from left to right. The ads also offer an easy way for consumers to click through to a product page and then commence to check out.

Marketers: stay ahead of the digital game

Google Marketing Live 2019 shows the brand marketing community continuing to march toward shoppable ads, tools for the mobile-minded practitioner, and improved targeting that leverages location data and granular performance metrics. For Google’s part, the ad products shown off represent the search engine giant’s desire to become a bigger player in retail.

It’s clear that Google is trying to advance how competitive it will be with Facebook, Amazon, and others for brand marketers’ ad dollars in the coming months—especially the holiday season. For all nearly all marketers, it’s imperative to keep pace as the available tools and best practices change at lightning speed.

By 

Ian Daily is Sr. Director, Product Marketing at Invoca. He has worked at the intersection of technology, marketing and media since 2003.

Sourced from Marketing Land

By Peter Roesler

Google report lists improvement in global web ecosystem after algorithm update in 2018.

As PC and mobile devices increase in power and internet speeds increased, websites have adapted to meet the needs of consumers. This adaptation meant building sites with better visuals and more impressive features while getting them to run faster. There is evidence that making these changes have made things better from websites. A recent report from Google suggests consumers and retailers benefited from the increasing speed of the internet.

Google likes to move the web in specific directions that it thinks are beneficial for everyone. Because of Google’s massive market share in web search, their ranking factors decide how most websites are built. For example, Google made HTTPS encryption and mobile-friendly design into ranking factors, which encouraged almost every website to follow suit.

Some people would consider Google’s action to be an abuse of their market position, but the results have been mainly positive. To prove this, Google looked at what happened on the web in the year since they added speed as a ranking factor. Their results note several ways that websites and their visitors have benefited from the results.

According to the results from Google, even the sites that made the least amount change in their overall speed saw modest gains as a result. For the slowest one-third of traffic, the user-centric performance metrics improved by 15 percent to 20 percent in 2018. This improvement is exceptionally significant as there was no improvement in 2017.

Google also notes that the entire web ecosystem improved, though there are other factors involved besides Google’s algorithm, such as infrastructure improvements. Whatever the reason, more than 95 percent of countries showed improved speeds, when measured on a per country basis.

Improving the online experience for visitors by increasing the speed can have tangible benefits when it comes to sales. Slow loading pages are often abandoned by consumers who expect content to load with a few seconds. Due to the speed improvements, Google observed a 20 percent reduction in abandonment rate for navigations initiated from Search. Site owners can now measure the same abandonment rate for their site by using the Network Error Logging API available in Chrome.

While Google’s algorithm change isn’t the only reason for increasing website speeds in 2018, but there is evidence to suggest that the ranking factor did influence the decisions of web developers. Google reports that developers ran over a billion PageSpeed Insights audits during 2018, which was used to identify performance optimization opportunities for over 200 million unique URLs.

If you want to improve the speed of your website, Google has a three-step approach for developers. First, they recommend using PageSpeed Insights, which provides page analysis and optimization recommendations. There’s also the Google Chrome User Experience Report, which gives user experience metrics on how real-world Chrome users experience popular destinations on the web to help you benchmark your site. And Google also has documentation on performance on Web Fundamentals.

By Peter Roesler

Sourced from Inc.

By Lee Simmons

Off the coast of New Zealand last year, a kayaker was drifting along quietly when a seal burst from the water and slapped him in the face with a large octopus. As it happens, the trip was funded by GoPro as part of a product launch, and that sucker punch was caught on video by one of the company’s cameras. When GoPro posted the clip to Facebook, it exploded, yielding a publicity bonanza.

It’s a marketer’s dream: What could be better than having viewers voluntarily send your branded content to friends (and “friends”), saying, “You gotta see this!” Chasing that dream, companies today are moving more and more of their media spend to social channels. It’s a natural evolution–business goes where the buyers are, and nowadays that’s on the platforms.

But what kind of content works best on social media? Opinions abound; evidence, not so much. “There’s been very little real-world research on this,” says Harikesh S. Nair, a professor of marketing at Stanford Graduate School of Business. The problem is data. Facebook could do it, but each commercial user on Facebook sees only its own metrics; there hasn’t been a way to draw general insights.

So Nair, along with Dokyun Lee of Carnegie Mellon and Kartik Hosanagar of the Wharton School, hooked up with an analytics firm that gathers daily performance figures for some 800 business users of Facebook. By pooling the data for more than 100,000 posts–and using novel machine-learning techniques to characterize their content–the researchers published a paper that offers real answers that companies can use to optimize their social media strategies.

Content matters

When firms first tiptoed into social media, Nair says, they brought to it a mind-set from old media, where the goal was to maximize “reach,” which is simply the number of people exposed to a brand message. The corollary online, it seemed, was to maximize one’s follower count–and companies employed a variety of inducements like coupons and free swag, not to mention sponsored posts, to amass followers.

But eyeballs didn’t equal engagement. “Early audits showed that awareness wasn’t enough,” Nair says. “Followers weren’t interacting with the content in any way.” Which isn’t surprising: Commercials were always an annoyance, the price of watching TV shows for free. Why would anyone “like” a corporation, comment on its self-serving ads, or share them with friends?

“The focus,” Nair says, “then became not just getting exposure, but figuring out what to put in the message so users will want to engage with it. This generated a whole new industry called ‘content marketing.’ The question became, what kind of content do I need to reach what kind of user, to generate what kind of engagement–and toward what goal?”

Be someone

The goal might seem obvious, but there are two distinct streams of social media marketing, Nair says, with different objectives. One, known as “performance marketing,” aims to generate immediate sales, or “conversion.” The other is “brand building,” where the goal is to connect with consumers in a more personal way, in hopes of earning their long-term loyalty.Interestingly, the data showed that most firms used one or the other exclusively–only a few did both at once. “I don’t know why that is,” Nair says, “but it could be an organizational thing–where the teams responsible for social media in different companies are more aligned with the sales or marketing departments.”

To characterize each post, the researchers first hired workers on Amazon Mechanical Turk to evaluate a subset of about 5,000 posts and label content based upon soft attributes like humor and emotion or upon hard information like price deals. Then they used that labeled set to train a computer, with natural language processing and machine-learning algorithms, to power through the rest.

When they finally combined the content attributes with the engagement figures–the actual likes, shares, and comments for each post–they found stark differences in performance: “When a company says, ‘Hey, here’s a coupon for 20% off,’ it gets very little engagement,” Nair says. “When it uses what we call ‘brand-personality’ content–essentially, when it talks to users in ways that simulate a human being–it gets lots of engagement.”

Mix it up

On one level, of course, we know we’re being played–the bantering, irreverent personality on the other end is a construct, a brand profile, an avatar–but our brains can’t resist. Marketers hack our basic urge to connect with others who are like us, to sort ourselves into tribes. “There’s a lot of research showing that efforts at persuasion are more credible when they seem to come from an individual person, a friend,” Nair says, “instead of, say, a corporation in Cincinnati.”

However, performance marketing still has a place. Nair thinks users might be reluctant to share such posts because they don’t want to appear to be shilling for a company or seem unduly excited about saving money. “People are hyper-aware of the optics on social media,” he says. “They think about how their actions will look to others.” But that doesn’t mean they won’t click through for the coupon.

There’s also no reason a company can’t do both, he adds, and that may be where most of them fall short today: “A possible content strategy would be to combine them, to use informative posts to generate immediate leads and personality-driven posts to build long-term brand capital. A portfolio approach.”

Engagement is king

Still, they’re not equally important; the study shows that the crucial element in any social marketing campaign is the brand-personality content. And the reason for that, Nair says, gets at the key difference between traditional broadcast media and new media: In this new world, user engagement is noticed by the algorithms that drive reach.

“Facebook’s News Feed algorithm gives priority to content with good engagement. If you’re sending out posts that aren’t getting any visible traction, the algorithm will say, ‘Aha, users don’t like this company’s posts very much.’ Then you get buried farther and farther down in News Feed, so you have little chance of ever showing up in front of users.”

In this way, Nair says, maximizing engagement–those precious likes, shares, and comments–on social apps is perhaps today’s equivalent to search engine optimization, or SEO, on the web. In both cases, the goal is to reverse-engineer the ranking criteria used by systems that essentially equate popularity with value.

“It sounds paradoxical, but you can’t get engagement without engagement,” Nair says. “So even if you’re mainly interested in performance marketing and driving sales, it’s really essential to add some good brand-personality content–if only to remain visible in this crowded marketplace.”


This article was originally published on Stanford Business and is republished here with permission.

Feature Image Credit: [Photo: Jakob Owens/Unsplash]

By Lee Simmons

Sourced from Fast Company

KAX Media Ltd.

The primary role of the SEO Specialist is to analyse and execute search engine optimization campaigns for KAX Media. The Technical SEO Specialist works closely with the Product Manager, Content Team, UX and Web Developers to consistently improve ROI.

Your core responsibilities:

  • Works closely with the Product Manager, Content Team, UX and Web Developers to consistently improve ROI.
  • Analyze and execute search engine optimization campaigns for KAX Media
  • Work in a cross-functional product team to make sure SEO is considered in all decisions
  • Planning with Product, UX and Development team
  • Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords
  • Work with the development team to ensure SEO best practices are properly implemented on newly developed code
  • On-page SEO optimizations
  • Keyword, market and competitive research
  • Help manage teams high level goal targets
  • Strategic planning with content team
  • QA / Audit all new product feature launches for SEO
  • Track and report SEO progress and fluctuations to SEO lead and management
  • Optimize copy and landing pages for search engine optimization
  • Research and implement search engine optimization recommendations
  • Develop and implement link building strategy
  • Work with editorial and content teams to drive SEO in content creation and content programming

 Requirements:

  • Proven technical SEO experience
  • Experience conducting detailed competitor analysis and market entry research
  • Data driven thinking as this is a very technical and data rich environment
  • In-depth experience with common SEO tools i.e. Google Analytics, Google Search Console, SEMrush, Ahrefs, Majestic, Moz, DeepCrawl, Screaming Frog
  • Knowledge of ranking factors and search engine algorithms
  • Experience working in the digital marketing and SEO industry
  • Solid understanding of performance marketing, conversion, and online customer acquisition
  • Up-to-date with the latest trends and best practices in SEO and UX
  • Working knowledge of HTML, CSS, and JavaScript development and constraints

The Perks

Comprehensive private Health Insurance with Laya

Flexible work environment

€400 Tax-free Gym Benefit

Monthly on-site massages

Fresh fruit deliveries

Excellent coffee and even better hot chocolate

Regular company events including annual summer races party

Ergonomic work environment with aeron chairs and electric height adjustable desks

Company Paid Volunteer Day

PRSA through Irish Life

Regular employee spot awards

TaxSaver commuter scheme

Employee Bike to Work scheme

Click HERE to apply for this job.

Headcase Marketing

We are looking for an absolute stand-out candidate to join our team .Headcase is a very unique, creative and entrepreneurial place to work- and we take a unique approach to building our teams & culture. This is NOT your average promo staff gig…

About The Role:

Instead of working with large, broad teams, we like to create a tight group of engaged, trusted staff. These staff develop and grow with us, and we provide more significant, ongoing levels of work – throughout the year.

Brand ambassadors at Headcase have opportunities to work across various exciting events, festivals, and brand activations, as well as a chance to grow within the creative and operations team.

We are looking for a confident, excellent communicator who is well presented and has the ability to engage with the consumer at various different types of environments. All Applicants must be reliable, hardworking and have previous promotional experience to be considered.

When applying, please reference and explain your promotional experience to date.

Drivers with access to our own transport is a distinct advantage.

The Ideal Candidate:

  • Excellent Communication Skills.
  • Well Presented and Confident.
  • Experienced in brand promotions or the events industry
  • Team Leadership experience a plus.
  • Punctuality, Reliable and Trustworthy.
  • Full Clean Driving Licence & Access to a car a plus.

Click HERE to apply for this job.

Goss Media

Goss.ie are looking for a budding entertainment reporter to work alongside our best and brightest entertainment team.

During your internship programme, you will shadow our reports and editor and learn how to create showbiz news content from scratch, interview stars, and work on our show The Daily Goss.

A strong understanding of celebrity culture is a must, as is a strong knowledge of social media.

The programme runs from June 1st – September 1st

Click HERE to apply for this job.

By Tara Dulake

Besides promoting and protecting your brand’s reputation, there are a host of reasons why you should bother, says Tara Dulake.

1 Increased brand awareness

Sixty per cent of Instagram users say that they discover new products on the platform, so to say that no-one connects with a brand they don’t know is not true. Nearly half of the world’s population is on one social media channel or another. Social media platforms offer you the chance to increase the awareness of your brand and get new customers talking about you.

2 Get established as a thought leader

As an expert in your field, you should be promoting who you are and what you can offer. If you have the expertise within a local area, you want to be promoting that, rather than having online generic estate agents come in and take your customers. Make your social media channel the go-to source for information on topics related to your niche.

3 Build your online authority for search engine optimisation

It is becoming more apparent that the number of links from social media posts and brand mentions on social channels is becoming an important part of search engine optimisation. The more brand mentions and links to your website, the higher in search engines for keyword terms you might find yourself.

4 Customer service, support and reputation management

Tara Dulake

Tara Dulake

When something goes wrong and a customer has been given bad service from a company, they are quite often found telling the world about it on social media. Whilst this might not be a service you want to offer, at least by responding to complaints and comments, you are being shown to provide a good level of customer service. This won’t always then create a negative view with new potential customers, as they can see you are dealing with customer issues, rather than ignoring them.

Because social media allows you to connect with customers, you can use social media to conduct marketing research of your own.

5 Get new ideas

There is so much content on the web – video, photography, articles and infographics – that there is a lot to share and gain inspiration from. Social media can help you find the top trending topics and interests within a specific location or area, all of which can be useful for your target market.

6 Stay on top of industry news

In the online world, things move fast –and you can’t afford to be left behind. If you are able to manage your social channels and use social listening tools, you’ll find yourself more up to date with what is happening within your industry, local area, and within the world.

7 Learn about your customers

Social media platforms offer data and information about your customers. With everyone inputting their personal information such as where they live, date of birth, interests etc, and with social platforms tracking activity and search terms, there is a whole host of information you can gather about your audience that can then be used to help develop a content strategy.

8 Connect with customers

Perhaps the most important thing social media can do for a business is to give owners the opportunity to engage customers in a whole new way. Social media allows you to get personal with your customers, and form a bond of trust with them.

9 A great addition to your PR strategy

Press releases are an important part of any marketing strategy, especially when you are launching a new product, moving into new areas and launching a new estate agency or making a change to your top-level staff members. Twitter and LinkedIn are great platforms to help promote your press releases and promote any coverage you might get.

10 Increase leads

Interacting with customers and engaging with them illustrates the interest in their experience. Good customer service can often translate into further sales. 20 – 50% of purchase decisions have been known to come from word of mouth.

11 Market research

Because social media allows you to connect with customers, you can use social media to conduct marketing research of your own. Use polls and online survey tools to ask customers to provide feedback. You can also ask them to provide reviews about your products or services.

12 Analyse the competition

You can see what your competitors are doing, which can be helpful in planning your own marketing strategy.

Making the decision to be on social media platforms is not something to take lightly. Make sure that the platforms you choose are managed well and regularly. You will then see some of the above benefits come through.

By Tara Dulake

Tara Dulake, Digital Marketing Director
www.theoraclegroup.co.uk

Sourced from The Negotiator

By Gabrielle Olya

A 20-year tech veteran, Christian Selchau-Hansen started his career doing data-driven work at companies like Square and Zynga. Eventually, he wanted to see how data could be used to improve the most human aspect of business — the customer relationship. That’s exactly what he’s doing as the CEO and co-founder of Formation, an enterprise software company that optimizes the customer journey through personalized marketing experiences. Formation counts Starbucks as both a client and investor and has raised $30 million in funding, according to CrunchBase. It was also named one of the 50 most sought-after startups in the U.S. by LinkedIn. 

Each week, GOBankingRates sets out to discover what makes the people behind top companies tick. We like to call this series “Best in Business” — and Selchau-Hansen really is one of the best. He told us why it’s important to not get caught up in the short term, his three-pronged approach to success and ways that you can find (or build) your own dream job, too. Below, find our favorite moments from the story of how Selchau-Hansen launched his business.

Motivation: 12 Inspiring Leaders Who Didn’t Strike It Rich ‘Til After 30

His Company Vision Came to Life With a Cup of Coffee

Our origins trace back to my time as an entrepreneur-in-residence at BCG Digital Ventures. I was there after stints at Square and Zynga, and [was] interested in developing some machine learning-enabled concepts. Early on, I met one of my co-founders. We envisioned a world where customer experiences and offers were personal, relevant and helpful — effectively, good for both the customer and the brand. We also saw a gap in the market, and so began working on a concept for an AI platform that could leverage data to truly engage the customer and deliver on our vision. Shortly thereafter, lightning struck.

That lightning came in the form of a delicious cup of coffee. We had the opportunity to pitch our idea to one of the world’s largest restaurant brands. It was an awesome meeting. Their aspirations for their customer relationship matched many elements of our vision. With our concept and vision validated, we set out to develop the concept further, and quickly test whether or not it would drive the kind of impact we believed it would.

Delivering highly engaging, individual experiences at enterprise scale is really complicated. Customers are not static creatures — they’re always in a state of flux. Machine learning seemed particularly suited to the challenge, being able to both conduct the deep analysis needed to surface customer motivations and adapt as the customer changes and grows. And that really was the genesis of Formation and our mission — to use artificial intelligence to build and deepen customer relationships.

Check Out: Learn About These Businesses That Are Changing the World

He Figured Out How To Use Games To Engage Customers

Working in mobile gaming was a crash course in customer engagement. After all, that’s what the gaming industry is ultimately selling — engaging customer experiences. Engaging games must be challenging without being frustrating; they must be tailored to the player’s abilities; they must be fun. Formation’s experiences reflect those lessons. Our intelligent multistep offers are specifically calibrated to the individual customer, with the right level of challenge and incentive. And by employing these lessons, our marketing experiences have a level of repeat engagement that’s on par with the best customer experiences.

There’s a trap that data-driven companies can fall into, where they focus on the short term, where data is more accurate and more granular, over the long term, where data is often less certain and less precise. That was definitely something we wanted to avoid — and for that matter, want to help our clients avoid. Data remains central to our decision-making, but we want to be sure we’re always broadening our investigative horizon and putting equal emphasis on our short- and long-term needs.

Tips: This Founder Thought Failure Might Be Inevitable — Until He Got Advice From Mark Cuban

He’s a Team Player

Recruiting top talent is important for any startup, but the technical sophistication of our product gave our recruiting efforts an extra layer of complexity. We really needed to attract the best and the brightest in cutting-edge, in-demand specialties across engineering and machine learning. Initially, this seemed daunting. But as we started to tell our story, we found that people want to be challenged, to have an impact, to have fun.

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By Gabrielle Olya

Sourced from Yahoo Finance