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Is a banner or blog worthless if it doesn’t lead to a click through? Some would say yes. After all, that click is one vital way that we can measure ROI. But digital impressions –such as ad views or email opens– can hold a great deal of insight.

Here are four big reasons that impressions really count and why they should be considered as part of ROI.

1. Impressions help nurture sales
92% of first-time website visitors aren’t there to buy.
This statistic comes from a 2017 survey by the Global Software Company, Episerver.  And it makes a lot of sense. For instance, when we go shopping in the mall we’re not always there to buy. Sometimes we’re just browsing or returning an item.

We mirror these behaviors online. So just because a reader doesn’t instantly buy a product or request services the minute they visit the site or read your blog, it doesn’t mean all is lost. People access online content to do research, gain inspiration, or just find out how much your shipping costs.

Ultimately these digital impressions are exactly what they say they are– they’re a chance to make an impression. A chance to show off a well-functioning website. To have blogs packed full insight and advice. And show prospective buyers that when the time is right they can rely on your business.

How your content marketing can nurture sales: Let’s look at an example. Intrepid Travel is a company that offers adventure holidays. They also run a website called The Journal which supports real traveler stories. In this way they nurture sales by building a rapport with their audience, offering a platform for people to try out travel writing, and also intersperse it with Intrepid’s own content.

2. Impressions improve customer retention
43% of consumers want to have a relationship with the company they buy from’ as per a 2017 report by Adobe in Reinventing Loyalty.
It reveals that marketing isn’t just about having an amazing service, or a highly creative advert which makes people instantly want to click and buy. It’s also about building an experience for the purchaser that talks directly to their emotions and makes them want to return time and time again.

This makes page views and email opens highly meaningful. If past customers are opening your email, it’s a solid sign that they’re still engaged with your brand.

How content marketing can aid customer retention: Take Shutterstock. They analyze their own data to provide a yearly infographic of current download and upload trends. As a content marketing strategy it is useful for their customers because everyone can see what is on-trend and fresh. It keeps customers engaged year after year.

3. Impressions help build your brand
According to Episerver, ‘A personalized experience can increase brand loyalty and brand trust by 20%.’
Every time someone views your blog or YouTube video it builds your brand, and it’s more likely to be positive if that experience feels personal to the user. Through each impression, the customer learns a little bit more about a product or how a service can be used, or just gain useful information about the topic in general. When this is done well, it can feel like every contact with the brand is personal.

How content marketing can build a brand: In the US, JetBlue used a series of YouTube videos to attempt to set them apart from other airlines.Let’s be honest, airlines are often the brunt of our frustrations and complaints. But JetBlue turned many of these on their head to celebrate flying with infants or tackle flying etiquette. For anyone who has flown a lot, these videos feel very personal.

4. Impressions generate new leads
Companies with a blog produce 67% more leads per month than those without one.
The reality is that lots of people aren’t searching for your product or service. They’re searching for a piece of information or advice. Along the way, they discover something that they weren’t aware that eventually leads them to contact your company for more information. It might not happen straight away, but it does plant the seed.

How content marketing can generate leads: Look no further than this article. Maybe you’re reading it because you were researching digital impressions and it came up in a Google search. If this is the case, I hope you’ve seen there is value in improving both the quantity and quality of these impressions when looking to build your brand. I hope you’ve learnt something about how content marketing can help you do this. And irrespective of whether you’re already one of our valued partners, I ultimately hope you’re as impressed with impressions as I am.

Feature Image credit: Shutterstock 

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Sourced from Entrepreneur

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As Viacom continues to expand its direct-to-consumer streaming video strategy, the company is turning to Google Cloud to enhance its content discovery capabilities.

Viacom, like many of its media competitors, is creating more content every year, increasingly for a global audience that may consume it on different platforms.

The company is using Google Cloud for its “Intelligent Content Discovery Platform.” The platform uses machine learning to automatically pull short clips from content as soon as it is ingested into the platform. It can highlight new content or segments, or identify commercials to optimize the viewing experience.

The company is using Google Cloud for automated content tagging, discovery and intelligence. Encompassing some 65 petabytes of content, the deal allows Viacom’s own teams to easily locate and understand the context of the content, while improving the efficiency of distribution strategies to consumers.

Viacom is also embracing Google’s Customer Reliability Engineering (CRE) strategy, collaborating closely with Google engineers to develop and maintain applications.

The ability of Google Cloud’s solutions to scale across platforms and around the globe is seen as an asset.

While companies like Disney and WarnerMedia are betting on their own premium direct-to-consumer offerings, Viacom has taken a multi-pronged approach to digital content.

The company has created and launched a number of digital studios to produce original content for streaming services, like Netflix and Hulu, as well as social-media platforms, such as Facebook and Snapchat, an Viacom’s own digital platforms.

At the same time, the company acquired Pluto TV to have a free, ad-supported streaming offering for consumers. Pluto TV has a rotating library of free programming, including from Viacom’s own stable of channels.

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Sourced from MediaPost

Magazines Ireland welcome today’s adoption by the Council of the long-awaited EU copyright reform that introduces the crucial neighbouring right for press publishers. Member states must implement the reform into national law by 2021.

Grace Aungier, CEO, Magazines Ireland, said: “We are pleased that the copyright directive has been approved by all European Institutions and we call on the Irish government to implement this reform quickly. We urgently need the Publisher’s Right to improve magazine publishers’ bargaining position in the digital environment and protect them against the unauthorised commercial use of their publications.”

Chairman of Magazines Ireland, Ciaran Casey, said: “This directive will promote fairness in the digital ecosystem by allowing magazine publishers to negotiate licence agreements and protect the unauthorised reproduction and distribution of our publications in the digital world.”

Casey continued. “We thank Europe’s regulators for adopting this important directive that acknowledges the value of magazine media to society and the need for fair remuneration for the commercial re-use of our intellectual property.”


For further information, please contact:

Grace Aungier, Magazines Ireland

Tel 01 667 5579 

Email: [email protected]

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The goal of Google Analytics is to help you as a business owner to deliver a high-quality website to your customers and provide you with all the necessary information regarding the website statistics

Google analytics might seem scary at the first site. But you are an accomplished owner of a dynamic and customer-focused small business and your website represents your business! So, being inquisitive about the traffic data is your religion. As a fact, you want to know much more than just traffic data.

To give you a broader overview of what Google Analytics does, it helps businesses gain insights on their website’s traffic, where the visitors are coming from (channels, mediums, source, referrals, paid channels), which keywords draw the most traffic, what pages are visited most etc!

The data can then be drilled down to see the page views, sessions, bounce rate, new vs returning users, and session duration. Further, drill down the data to see what time of the day the users visit, what browser they visit from or what device they access your website from, the behaviour flow etc.

Google Analytics not only provides you with a lot of data, but it also pushes you in the right direction when it comes to your website optimization. You can actually get insights on whether you need to optimize the on-site SEO of your site or make your site more mobile friendly or whether to improve the website’s speed etc.

We will take a detailed look into all these in a moment and analyse how Google analytics helps business owners take important business decisions based on a huge amount of real data points. If you are a novice when it comes to Google analytics, this is the post that will push you in the right direction.

[1] Google Analytics Reports – The holy grail for understanding your website traffic

Audience Overview report :
Audience overview reports provide information on your website’s traffic at a glance. Along with that, it also provides insight into the characteristics of your users. It gives you details of your audience’s cohort, demography, age, the technology they use, behaviours and interests of your website visitors.

 

 

Image Credits – Moz

How does Audience overview report in Google Analytics help your business?

[i] As a business owner, it is paramount that you can comprehend what kind of audience your website is drawing and whether that is the customer persona you are targeting. Audience overview report pushes you in the right direction by providing clear and consistent frames of reference backed by a whole lot of data.

[ii] Once you gain insights on your customer behaviour, you can leverage it to formulate marketing strategies to increase engagement with them. It will help you target your niche audience.

[iii] Also, this helps you keep a check on how your business is doing compared to your competitors. All these extremely useful data can be used to optimize your site’s performance in order to make it more target-customer centric.

Customer Acquisition Report

This report in Google Analytics tells you from what channels and sources your website visitors landed on your website, such as search engines, social networks or referrals and what campaigns are drawing how much traffic. Acquisition report basically helps determine which marketing tactics are working and which are not.

 

 

How does Customer Acquisition report in Google Analytics help your business?

This report is an overview of your marketing tactics. This report lets you know what kind of content your audiences are enjoying and which digital marketing channels are the most successful for your business. Leverage this data to develop and optimize marketing strategies that result in higher conversions.

It can help enhance the SEO and the UI/UX of your website. If you see some pages having a high bounce rate, then divert your attention to analyze why users are abandoning those pages.

Acquisition report helps you track which sites are responsible for most referred traffic to your site and focus on developing strategies to gain more referrals from them.

Real-time Behaviour Report

With the help of real-time reports on Google Analytics, you can monitor website activity as and when it happens, i.e. in real time. You can get an overview of the no. of people that are on your site right now, which pages or events they’re interacting with, and which goal conversions have occurred. You can also continuously monitor the effects that new campaigns and site changes have on your traffic.

 

 

How Real-time reports in Google Analytics help businesses?

[i] Time-specific content marketing – With real-time data, you will get insights on when there is more number of visitors on your site; so, you can push content to your blog around that time. This will give your content a boost and increase exposure.

[ii] Also, it will give you an idea of how engaging your content is. If people are bouncing off the content too soon, you might start thinking of something else.

[3] You can also view the behaviour of your visitors with real-time analytics. This will help you get details about what is working and what’s not. Say your visitors land on your “Contact us” page but bounce before filling the form. Here you know that you will need some alterations to keep visitors engaged.

Point to remember: In order to take better decisions, make sure you avoid inflating your own website traffic. This can be done by filtering out your own IP Address.

Moving to a little more advanced Google Analytics level :

[2] Segmentation with Google Analytics :

Segmentation is a way for businesses to understand the behaviour of various groups of users (segments) on your website. It shows data based on certain criteria and tells you how different group of people (segments) interact with your website, such as all data for visitors from the United States. It also compares the performance of that segment to the performance of the whole site.

 

 

How Segmentation in Google Analytics helps Small businesses?

[i] As data is found in abundance in Google when businesses start out, they might have trouble coming to a conclusion with all that data. Segmentation converts quantitative data to qualitative data with respect to your specific business requirements, making it easier for small businesses to interpret and analyse the data.

[ii] Small business owners can segment traffic by date and time, traffic channel, geographical region etc.. You can also create custom segments to measure various sales funnel benchmarks like reaching CTA button, adding products to cart, reading your blog etc.

[iii] Segmenting website visitors in groups and targeting campaigns w.r.t each group and comparing one segment to another – really helps to derive various insights in the interest of your business. Analyse them and use them to drive campaign success as well as conversion.

[3] Setting up Goals in Google Analytics

Goals are basically created so that Google Analytics can let you know when something important has happened on your website. Goals in Google Analytics allow you to track specific user interactions on your site.

 

 

How Goals in Google Analytics Helps Your Business

[i] Businesses can set goals to keep track of specific URLs. Whenever that particular URL is visited, the goal will be triggered. Say thank you pages or order confirmation pages. This will help you know the number of completions within a specific period of time.

[ii] Businesses can set goals to track the no of users that spent a certain amount of time on your site. Also, track the no. of users that don’t spend that time on your site. This way you can track both customer engagement and also how fast your customer service provides support.
[iii] Set up goals to see the number of pages each visitor sees before they quit the website. This is also used to measure engagement. This is of help for eCommerce businesses who might want to analyse the actual users who are looking to buy.

 

[iv] Google Analytics also lets you set up goals when users take some specific action on your website like plays a video, shares some piece of content etc. For businesses that have a unique content strategy like video, marketing can totally use this method for their advantage.

 

[4] Customized Reports and Google Analytics

Google analytics has too much data, but only a portion of it is used to draw meaningful conclusions and help you optimize and make better business decisions. The reports that Google Analytics provides are okay for surface level data and offer a glimpse of what’s actually going on.  Also, sorting through all that data manually is time-consuming. What custom reports do is, it collect all the data and presents them in a format that is easier to analyse.

 

 

How Does the Custom Report in Google Analytics Help Businesses?

[i] All businesses have unique strategies and thus they need specific data and more importantly, customizable analytics. With custom reports, businesses can drill down into fine details and discover correlations you wouldn’t see otherwise.

[ii] Custom reporting dashboard provides a consolidated all in one view that can be digested easily and is simpler to share and export. Also, there is provision for the dashboard to be emailed to you as a pdf either daily or weekly.

 

[5] Setting Custom Alerts in Google Analytics

It so happens that sometimes there is a huge dip in the web traffic or a huge drop in conversions. Manually attempting to track these fluctuations would mean keeping your eyes glued on Google Analytics 24/7. Well, you have better things to do. But again, keeping a tab of the critical fluctuations is important. Lucky for both you and me, Google Analytics came up with custom alerts to help track these variations for your website. Create custom alerts for data that are most significant and meaningful for your business and Google Analytics sends a custom notification if a change triggers one of your custom alerts. Also, you can create annotations about an alert so that you can come back as and when required to see why that alert occurred.

 

 

How Does Custom Alert in Google Analytics Help Businesses?

Stay on top of your website performance and react accordingly and make necessary changes when notified. Traffic spikes after a new campaign can indicate that the campaign is performing as expected.

 

[6] PPC Campaign and Which Channel Converts the Most Customers

Anyone using PPC advertisements knows that it is a key revenue driver for their businesses but also know how expensive it can get! Integrate your AdWords account with your Google Analytics and carry out a PPC audit in Google Analytics to ensure all clicks are reported accurately in Google Analytics. This will help make informed decisions.

 

 

How Tracking PPC Campaigns in Google Analytics Help Small Businesses?

[i] Adwords already show you which keywords and ads initiate the maximum conversion. Google analytics, in addition to that, will show you the customer journey, so, you’ll get an idea of what factors on your website influence the conversion rate.

[ii] With Google Analytics, you also get additional data like bounce rate, Pages Per Visit, repeat customers etc to optimize your AdWords Campaigns and make more informed business decisions.

 

-:: Parting words::-

The goal of Google Analytics is to help you as a business owner to deliver a high-quality website to your customers and provide you with all the necessary information regarding the website statistics. So, they let you know who’s visiting your site, who are converting and who’s not interested. Along with these which location they hail from and what social or referral channels bought them here. It also lets you set up goals and segregate your traffic. Then it helps to present all these data in an all-in-one view dashboard so that analysing all that data and taking suitable actions becomes easier for you. So, Google Analytics basically helps you market to the right people, in the right way and at the right time.

Feature Image credit: Shutterstock 

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CEO of Binaryfolks Pvt. Ltd.

Sourced from Entrepreneur India

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Indulgence and, of course, chocolate will always be crucial to Easter, but increasingly this holiday is seen as a celebration of springtime, and people are seeking gifts and experiences that reflect this shift.

This is no doubt that Easter is important to us, with 57% of consumers considering it to be a “proper” holiday, according to a 2018 YouGov survey. This is compared to say, Mother’s Day, which Britons do not see as such a big occasion.

Its importance in our lives is reflected in our social behaviour with Facebook seeing year-on-year growth of 1.6x in our conversations about Easter in 2017. The top five topics discussed around that time are significant others, food, beverages, parties and events, and travel, while the top trending Easter hashtags are #love, #chocolate and #family.

Let’s take a look at some emerging UK Easter trends for 2019 and supporting marketing activation tips advertisers could consider on Facebook platforms in line with these….

Alternative indulgence

Confectionary sales in the UK grew from £375m in 2017 to £395m in 2018. However, while chocolate will always have a place on the shelves at Easter, increasingly consumers are looking for Easter treats to marry with their growing concerns about sustainability and health. Many more of us will be searching for guilt-free ways to spoil ourselves this Easter!

With reducing plastic waste now high up on the agenda of most consumers, forward-thinking brands are thinking outside the traditional egg box to meet these concerns. Innovative chocolate brands, such as Montezuma, vegan brand Goupie and dairy-free brand Booja Booja, are using recyclable packaging, some of which is reusable.

Treating ourselves isn’t limited to gorging on chocolate, and for many people self-care is becoming the alternative way of indulging. Health and beauty e-tailer Lookfantastic struck a chord last Easter with its £65 Beauty Egg, which offered a limited edition collection of seven ‘must-have’ products packaged in a metal egg. No surprise then that this year’s Easter Beauty Egg Bungle had an early waiting list.

Marketing activation tip: Think outside the Easter egg box, by showing more options than just chocolate in your marketing campaigns. How about a carousel ad format where you can showcase a wider brand story and message through different images? For e.g. chocolate, eco packaging, as well as an idea for guilt-free or healthier indulgence / pampering.

The great Easter escape

With family a top trending hashtag over the Easter break, it is a holiday that is increasingly about sharing special moments together. With 72% of consumers feeling no pressure to buy Easter gifts, according to a 2018 Mintel Seasonal Shopping report, we are increasingly swapping presents for social experiences.

Spending on activities far outpaces gifts, according to the same Mintel report, with an average of £113 spent on sharing experiences together compared to £67 on presents. British adults love to hark back to their childhoods when out with friends, with many getting their Easter fun fix by going bowling or trampolining.

Families also love to get out and about, and the many events staged by brands around Easter are ideal opportunities for spending time together. Crafting days and Easter egg hunts, such as the Cadbury partnership with the National Trust, are always big draws, but alternative events such as the Science Museum’s Power Up, which combines gaming with an exhibition, appeal to both parents and kids.

As people prioritise spending time together and creating that sense of belonging, it is little wonder that 10 times more photos are posted and shared during the Easter breaks than before or after.

Marketing activation tip: You can broadcast direct from events so that a wider audience can join the fun and conversation by using the Instagram live feature! Bridge the real world and digital divide seamlessly. By leveraging Facebook marketing partners you can create ads and messaging which are triggered contingent upon weather. We all know British weather can be unreliable, so it’s handy to have bespoke messaging ready to roll out in rainy or sunny circumstances over the Easter weekend.

Creating a meaningful Easter

With Facebook seeing a spike in conversation around food, beverages and parties on Easter Day itself, we know the Easter feast is a vital part of the holiday. British consumers are investing more time and money in making food more meaningful by buying seasonal produce, often sourcing key ingredients locally at stores or markets.

Supporting British producers and local retailers adds real meaning and a sense of story to our Easter food. It’s the reason that over half of shoppers surveyed by digital marketing agency Silverbean, said it is the time of year when buying home-grown products and using local suppliers is essential.

Spring is a time of abundance when it comes to vegetables, and with interest in organic foods and local, independent shopping spiking around this time of year, many turn to social to celebrate their love for fresh local produce. And they really do love it, #rhubarb and #artichoke boast almost a million tagged boasts between them.

Even the major retailers understand shoppers are looking for ways to show their support for local and British suppliers. Morrisons uses a “blue passport” to mark up its lamb products as British and highlight their home-grown credentials. Meanwhile, Hyke Gin is tackling both local and food waste by taking unwanted grapes from the British supply chain and turning it into gin.

Marketing activation tip: If you have great content like Easter ingredients, recipes and pictures to share, consider trying the Instant Experiences templates to quickly create valuable interactions with your customers. Did you know Instant Experiences are loading faster than ever? – now 15 times faster than standard mobile websites – so you can use them to seamlessly connect to an audience. Also, if you have a great local story to tell about your product, you can geo target ads to a certain audience where that messaging would resonate strongly.

Easter, a season of sun

With Easter bringing the first Bank Holidays of the year, it is an excellent opportunity for a holiday or breaks. Almost half of the £1.1bn spent over the Easter weekend in 2018 was spent on Easter getaways, according to travel website Kayak, and 89% of Easter conversation on Facebook in the UK was on mobile.

After the long winter, many are chasing the sunshine and warmth. Back in 2016, the “cool” and adventurous Scandi destinations were booming, last year saw consumers look to sunnier climes. Dubai was the most booked destination for Easter in 2018, with the perennially popular Spanish cities of Malaga and Alicante close behind.

Once again, environmental issues rate high on the agenda for British consumers. Green mini-breaks are becoming the preferred choice for many consumers. The Hilton London Bankside has responded with the creation of the world’s first vegan hotel room, which features suede-like furnishings made from mushroom matter.

Marketing activation tip: Travel insurance brands may want to up-weight their activity on Facebook and Instagram as we know most people leave it last minute to get their insurance sorted! Geo targeting such ads around airports and stations can prove effective. Hotels and retreats can showcase their unique or new look sustainable offerings in a more immersive way by using the power of 360° videos and boosting that content as ads to maximise reach and amplification.

Summary

Easter is still very much about chocolate eggs and bunnies, but consumers increasingly see it as an opportunity for treating themselves, and for spending time with family and friends by sharing great experiences. It is increasingly important however that enjoying these holiday moments is not at the expense of their wider concerns around health and sustainability.

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Sourced from The Drum

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Anticipate visitors’ moves and build better user experience into your sites from the start.

What exactly is a user flow? Visually, it’s a bit like a dance mat. Right foot here. Left foot over there. Now bring them together, turn and repeat. Without knowing how to dance, you’re still able to stand on this mat and move along with your feet stepping in the right places in the right order. A user flow is just that. A loose but coordinated dance with your website. It’s important that you know where a user will step and in what order for that dance to go well.

Working through the expectations of users and crafting an overall positive user experience can be a complicated mixture of data points, use cases, wireframes and prototypes to connect the dots before the project is fully built out. With so many moving parts, it’s easy to get tripped up or have a stakeholder misunderstand the vision.

Unlike a design showcasing what a user will interact with after development, the role of a user flow is to set the ground rules for what the subsequent wireframes and designs will represent. It’s the strategy document to design how the user flows from point to point.

What you need for a user flow

Apply user flows to work out how navigation will work in apps, as well as websites

Whether you work for an agency or directly with a client as a freelancer, you’re probably no stranger to the confusion that comes with sharing early designs with a client. In your head, you understand the intricacies of how each block of content fits into the overall experience and it’s glorious. Then you show someone else or, even worse, the client and they don’t get it. They get hung up on the wrong details, often because they don’t have the full vision in front of them yet. Which is where strategy documents that outline purpose – like a user flow – come in handy to keep things moving forward.

To do that, you’ll need the following:

Business goals
Why do you want someone to visit your website? You can typically get these from your point of contact with a brief conversation. Are they launching a new service, product or trying to generate traffic for a specific area of the site? The more granular you can get the better. Goals lead to accountability from all sides and will benefit the users.

User goals
Why is someone actually visiting your website? Be hesitant to take these directly from the client unless they have done user testing or some kind of data-driven research to support it. Otherwise you’ll end up with the same business goals with a different twist.

Entry points and user types
Based on the data, where are users landing right now? Do users typically land on a blog post? On a portfolio piece or a featured product? More importantly, how are they getting there? If organic traffic is driving mostly to the blog, those users may flow between secondary or tertiary pages differently than someone coming in from a referring website, social media or an email campaign. You may need to map them out differently to properly showcase the flow.

Yellow Brick Roads (YBRs)
What is the ideal path for users to travel between pages to meet both the business and user goals? To get them from the entry point to the results-driven destination? As users flow in non-linear ways, what are the edge cases that users may flow into? For example, if your YBR is a blog post landing page that clicks through to a service page and then the contact page, where might some users get lost? Do some users end up on the about page? Where do they go from there? Map out those edge cases and how they branch off from your ideal scenarios.

A lo-fi wireframe is useful for getting a rough idea of how a page works

You can extract the last two points with Google Analytics and the User Explorer feature for individual user flow paths or the Users Flow section to see a 10,000 foot view of trending paths for all users on the site. Both are worth getting familiar with (see our top tools in Google Analytics post).

Think of the dance mat. Where do users place their feet first (landing page)? Where does each foot go next (page two, three, four, etc)? Show that in a flow chart for each user type or goal.

There are plenty of plugins, frameworks or software solutions that can be used to create diagrams; let’s look at what the deliverable should be in a user flow.

  • Easily shared and printed. This may seem like a no-brainer but you’d be surprised how often people bring printouts for diagrams that are unreadable. If there are too many steps or too much text to fit clearly on an 8.5 x 11-inch printout, you’re overcomplicating things.
  • Bridge the communication gap between clients, stakeholders, designers and developers. Flows show how a user will navigate and interact with the site jumping between pages. This is important to give a framework for everyone to unify their understanding moving forward.
  • Showcase the path(s) toward each priority business and customer goal, common entry point pathways and a streamlined YBR pathway that offers up missed opportunities for key content. For clarity, this does not happen in a single flow. This will be multiple stand-alone flows.

With buy-in from stakeholders, you can take these user flow documents and use them to inform the designers creating wireframes to ensure they follow the core user experience strategies. They can be treated like a check list to validate the project is meeting the goals at each step.

Expand user flows into wireframes

Map out edge cases and consider how they branch off from your ideal scenarios

Most of us have experience with wireframes in some form. Wireframes are used to represent the strategy behind a website layout. Sometimes they will be handed off to developers to begin building the bones of the infrastructure. They’re the blueprint to the home. They help stakeholders understand the ‘why’ of the strategy without getting roped into details like fonts, colours or content.

Many times someone responsible for the user experience or design of a project will jump directly into the wireframe because they construct their own mental model of a user flow. The problem with that is they run the risk of internalising strategy, applying unforeseen bias, repurposing old ideas and may become a bottleneck between the design and the communication of the design. Clear communication is paramount.

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User flows will help mitigate those risks because they pass down structured communication. It adds a layer of checkpoints.

There are various levels of visual fidelities when it comes to wireframing. Some prefer low-fidelity templated wireframes they can drop into place to represent the general information architecture of a given page. Others prefer high-fidelity wireframes that are very much designs but without the proper font, copy, colours and imagery in place. It’s important to know your audience and what to use when. Realistically, if you are working from user flows you should move into a higher-fidelity wireframe that then grows into a prototype more easily.

It’s a good idea to start on paper, whiteboard or some tablet sketching tool

It’s a good idea to start on paper, whiteboard or some tablet sketching tool. This enables you to focus on the quick ideation of potential solutions to problem areas and keeping the user on the ideal pathway.

To get started, you will need a list of each page to design and build into the website: home, about, service listing, etc. That acts as your checklist to ensure you don’t miss anything. Start with rough sketches for each of those based on the goals you’ve uncovered previously.

Where does the navigation go? How are you going to convey the business goals on the home page? Are you following a 12-column grid for speed of understanding the structure with a certain demographic or is it a more progressive interactive site that can exude a bit more expressive freedom? This is where you determine the best way to achieve the goals and build on top of a strong base.

User flow documents can inform the creation of wireframes , as in this example for Sullair

Once those rough sketches are complete, select one of your user flows. For example, if the ideal pathway is a blog post landing page that the user clicks through to a service page and then the contact page, test that out with your wireframes. Look at your blog post landing page: how would a user find the service page based on your structure? Is it clear? Is it truly a priority on that page’s layout or is it just another link tucked away on the sidebar, footer or navigation?

The user flow becomes an auditor to your work, the unbiased fact checker to your wireframes. Even better, when you can show a client you’ve connected all of the dots they deemed a priority, they become very satisfied with the work at each step. It reminds them of why they hired you to do this in the first place. It’s a relief and they will likely begin to settle into your full process.

If you don’t show you’ve provided a solution for those goals or a way to alleviate the existing pain points, each phase of your project will rely heavily on trust. Even with the best of us, that can only take you so far until comments like ‘why didn’t we catch that?’ sneak into your conversations. The later those pop up, the more expensive they are to fix. The more often they pop up, the more that trust erodes. That’s why following a process like this and supporting decisions with data and focus is so crucial.

Interactive prototypes

Showcase the path(s) toward each priority business and customer goal

Now you’ve validated the wireframe implementation with user flows, it’s time to turn them into interactive prototypes. These are basically clickable static image files that enable you to jump to another image file to give the impression of navigating a website. Not only are these great for clients to experience, it’s also very important to ensure your developers and designers are on the same page. That great layout idea may actually add 100 hours of development time and be out of scope. This kick-starts those conversations before time is wasted.

You or your design team may have a very clear vision for what this set of wireframes will evolve into in the weeks ahead. Maybe you’re even taking the wireframes into a full design and prototyping that. That’s not uncommon. But one problem persists. Those subtle hover states and microinteractions that support an intuitive user experience are hidden away inside of someone’s mind. A stakeholder doesn’t see that vision yet but prototypes can help.

Much like wireframing, prototypes can come in various fidelities. At Candorem we have used InVision for years because of the simplicity of creating sharable prototypes that focus on the user pathways between pages and key interactions or overlays. Drop in existing images and draw hot spots over links. Creating low-fidelity interactions then enables you to share a prototype within an hour, depending on complexity.

Bring out the hi-fidelity wireframes when you want to drill down into content in detail

Others may suggest using Adobe XD, which is far more robust in showcasing interactive elements of a design beyond page transitions. It’s like if you combined Adobe’s Creative Suite (get Adobe Creative Cloud here) with InVision as a single product. You could create your wireframes, full design concepts and prototypes in one fell swoop if you’re organised enough. The important part is connecting the pages to craft an experience someone can click through and understand the vision.

Again, know your audience. Even with basic click-throughs in InVision, some clients confuse it with a built-out website. It’s important to set expectations. Communicate exactly what it is you’re showing a client with the prototype and, more importantly, what kind of feedback you are looking for at this stage. Are you looking for feedback on flow between those key pages in the user flow? Are you looking for feedback on the page transition animations in the prototype? The content that fits into the spaces and where it will come from? Communicate that. It will help you grow as a professional very quickly and the quality of your work will increase exponentially.

You can judge the success of this process by beginning the prototype review on a key landing page like the blog from earlier. Ask someone in the review from the stakeholder team to click through to a specific page on the prototype and see what paths they take. Even in edge cases where the user travels down another path, as users travel in non-linear fashion, they should be able to locate the key pages that reflect a business goal. Your work must be accountable to that.

Your ability to showcase the critical thinking and implementation behind key decisions, as well as how you or your team have adapted your goals into an intuitive experience, is crucial. That’s what enables you to reframe perspectives, move away from short-term trends and obtain support from the otherwise loudest people in the room. Strategy at every step.

This article was originally published in issue 315 of net, the world’s best-selling magazine for web designers and developers. Buy issue 315 here or subscribe here.

By

Sourced from CB Creative Bloq

You have crafted your blog strategy, painstakingly laid out an editorial calendar, and spent countless hours (and perhaps precious cash) creating blog posts for your business. How do you know if your effort is paying off? You can determine whether your content marketing strategy is failing or succeeding with a few simple steps.

Start by Understanding Your Goals

First and most importantly, understand the goal of your blog. Is it designed to establish thought leadership for your brand, generate leads, build up your social following, better understand your audience, etc.? It may sound obvious, but specifying your goals is a necessary first step prior to analyzing whether you’re achieving them.

Use Google Analytics for Fundamental User Metrics

Analysing Google Analytics (GA) trends is a good place to start when monitoring your content quality. GA is a free, richly featured, powerful analytics tool provided by Google. Setup is as simple as installing a snippet of code in your global site header. Once installed, GA will provide a wealth of information on user behaviour on each page of your blog. You can obtain this information by navigating to “Content,” and then “User Behaviour,” and then filtering by “blog.”

There are a few key stats to pay attention to in GA. You’ll want to monitor the following across all posts and for individual posts:

• Pageviews indicate whether your topics and headlines are interesting and SEO friendly and whether your blog posts are being shared socially. Pageviews are affected by a variety of factors such as content quantity, content quality, and promotion on social platforms and in email newsletters.

• Bounce Rate & Exit Rate help you understand whether users are proceeding to other posts after reading a given article. A Bounce occurs when a user’s first-page view on your site was also their last. An Exit indicates that a user left your site after viewing a given page. These metrics tend to be a measure of your content quality, and also how well you are cross-promoting your other blog or site content.

Layer in Social Sharing Behaviour

Next, you’ll want to understand the virality (defined as “the tendency of an image, video, or piece of information to be circulated rapidly and widely from one Internet user to another”) of your content. The primary reason for this is to understand overall sharing behaviour, but a close second is to understand how your content is shared on various social platforms. You might be surprised to find, for example, that your content is more likely to be shared on Facebook than on Twitter or LinkedIn.

Share count alone won’t tell you much, however, without factoring in the number of page views. The not-so-obvious key metric that is truly indicative of content virality is Share-to-Pageview ratio. This metric indicates if your content topic was interesting and the quality was good; or to put it another way, whether the content delivered value based on the expectations set by the title of the post.

Look for trends in the data

Now that you’ve created a content dashboard, you can analyse the overall effectiveness of your blog, and more importantly the effectiveness of individual posts. In a short period of time, you will be able to identify trends that will inform your future content creation and allow you to understand the impact of factors such as content quality, quantity, and promotion on your content page views and shares.

Examples of content trends in the dashboard:

Topics – Which topics or themes tend to resonate with your audience? You’ll likely want to create more content on these topics or themes in the future. Conversely, content that seems to be of little interest to your audience can be removed from your future editorial calendar.

Titles – Do certain title styles resonate more with your audience? Some audiences may prefer a straightforward title, while others may prefer a listicle format, like top 10 lists, and others may prefer teaser-style headlines. Identifying title trends will help you make sure future content is more likely to be read by your audience.

Authors – Perhaps certain authors have higher pageview and shares than others. When that happens, make sure you are maintaining a good relationship with the successful authors, and consider increasing the frequency of their posts.

These are merely a few examples of trends to illustrate the power of maintaining a blog dashboard. You will likely identify other trends relevant to your specific business and blog.

Following these straightforward steps, you should be able to move forward on your blog strategy with confidence. Updating and review the dashboard with your content team once per week will ensure that your blog is tailored for your audience and that your content’s quality, quantity, and discover-ability are meeting your expectations.

Feature Image Credit: (iStock/RichVintage) 

By 

Sourced from Black Enterprise

Sourced from Dimensionless

The Next Generation of Data Science

Quite literally, I am stunned.

I have just completed my survey of data (from articles, blogs, white papers, university websites, curated tech websites, and research papers all available online) about predictive analytics.

And I have a reason to believe that we are standing on the brink of a revolution that will transform everything we know about data science and predictive analytics.

But before we go there, you need to know: why the hype about predictive analytics? What is predictive analytics?

Let’s cover that first.

 Importance of Predictive Analytics

 

Black Samsung Tablet Computer

By PhotoMix Ltd

 

According to Wikipedia:

Predictive analytics is an area of statistics that deals with extracting information from data and using it to predict trends and behavior patterns. The enhancement of predictive web analytics calculates statistical probabilities of future events online. Predictive analytics statistical techniques include data modeling, machine learning, AI, deep learning algorithms and data mining.

Predictive analytics is why every business wants data scientists. Analytics is not just about answering questions, it is also about finding the right questions to answer. The applications for this field are many, nearly every human endeavor can be listed in the excerpt from Wikipedia that follows listing the applications of predictive analytics:

From Wikipedia:

Predictive analytics is used in actuarial science, marketing, financial services, insurance, telecommunications, retail, travel, mobility, healthcare, child protection, pharmaceuticals, capacity planning, social networking, and a multitude of numerous other fields ranging from the military to online shopping websites, Internet of Things (IoT), and advertising.

In a very real sense, predictive analytics means applying data science models to given scenarios that forecast or generate a score of the likelihood of an event occurring. The data generated today is so voluminous that experts estimate that less than 1% is actually used for analysis, optimization, and prediction. In the case of Big Data, that estimate falls to 0.01% or less.

Common Example Use-Cases of Predictive Analytics

 

Components of Predictive Analytics

 

A skilled data scientist can utilize the prediction scores to optimize and improve the profit margin of a business or a company by a massive amount. For example:

  • If you buy a book for children on the Amazon website, the website identifies that you have an interest in that author and that genre and shows you more books similar to the one you just browsed or purchased.
  • YouTube also has a very similar algorithm behind its video suggestions when you view a particular video. The site identifies (or rather, the analytics algorithms running on the site identifies) more videos that you would enjoy watching based upon what you are watching now. In ML, this is called a recommender system.
  • Netflix is another famous example where recommender systems play a massive role in the suggestions for ‘shows you may like’ section, and the recommendations are well-known for their accuracy in most cases
  • Google AdWords (text ads at the top of every Google Search) that are displayed is another example of a machine learning algorithm whose usage can be classified under predictive analytics.
  • Departmental stores often optimize products so that common groups are easy to find. For example, the fresh fruits and vegetables would be close to the health foods supplements and diet control foods that weight-watchers commonly use. Coffee/tea/milk and biscuits/rusks make another possible grouping. You might think this is trivial, but department stores have recorded up to 20% increase in sales when such optimal grouping and placement was performed – again, through a form of analytics.
  • Bank loans and home loans are often approved with the credit scores of a customer. How is that calculated? An expert system of rules, classification, and extrapolation of existing patterns – you guessed it – using predictive analytics.
  • Allocating budgets in a company to maximize the total profit in the upcoming year is predictive analytics. This is simple at a startup, but imagine the situation in a company like Google, with thousands of departments and employees, all clamoring for funding. Predictive Analytics is the way to go in this case as well.
  • IoT (Internet of Things) smart devices are one of the most promising applications of predictive analytics. It will not be too long before the sensor data from aircraft parts use predictive analytics to tell its operators that it has a high likelihood of failure. Ditto for cars, refrigerators, military equipment, military infrastructure and aircraft, anything that uses IoT (which is nearly every embedded processing device available in the 21st century).
  • Fraud detection, malware detection, hacker intrusion detection, cryptocurrency hacking, and cryptocurrency theft are all ideal use cases for predictive analytics. In this case, the ML system detects anomalous behavior on an interface used by the hackers and cybercriminals to identify when a theft or a fraud is taking place, has taken place, or will take place in the future. Obviously, this is a dream come true for law enforcement agencies.

So now you know what predictive analytics is and what it can do. Now let’s come to the revolutionary new technology.

Meet Endor – The ‘Social Physics’ Phenomenon

 

Image result for endor image free to use

End-to-End Predictive Analytics Product – for non-tech users!

 

In a remarkable first, a research team at MIT, USA have created a new science called social physics, or sociophysics. Now, much about this field is deliberately kept highly confidential, because of its massive disruptive power as far as data science is concerned, especially predictive analytics. The only requirement of this science is that the system being modeled has to be a human-interaction based environment. To keep the discussion simple, we shall explain the entire system in points.

  • All systems in which human beings are involved follow scientific laws.
  • These laws have been identified, verified experimentally and derived scientifically.
  • Bylaws we mean equations, such as (just an example) Newton’s second law: F = m.a (Force equals mass times acceleration)
  • These equations establish laws of invariance – that are the same regardless of which human-interaction system is being modeled.
  • Hence the term social physics – like Maxwell’s laws of electromagnetism or Newton’s theory of gravitation, these laws are a new discovery that are universal as long as the agents interacting in the system are humans.
  • The invariance and universality of these laws have two important consequences:
    1. The need for large amounts of data disappears – Because of the laws, many of the predictive capacities of the model can be obtained with a minimal amount of data. Hence small companies now have the power to use analytics that was mostly used by the FAMGA (Facebook, Amazon, Microsoft, Google, Apple) set of companies since they were the only ones with the money to maintain Big Data warehouses and data lakes.
    2. There is no need for data cleaning. Since the model being used is canonical, it is independent of data problems like outliers, missing data, nonsense data, unavailable data, and data corruption. This is due to the orthogonality of the model ( a Knowledge Sphere) being constructed and the data available.
  • Performance is superior to deep learning, Google TensorFlow, Python, R, Julia, PyTorch, and scikit-learn. Consistently, the model has outscored the latter models in Kaggle competitions, without any data pre-processing or data preparation and cleansing!
  • Data being orthogonal to interpretation and manipulation means that encrypted data can be used as-is. There is no need to decrypt encrypted data to perform a data science task or experiment. This is significant because the independence of the model functioning even for encrypted data opens the door to blockchain technology and blockchain data to be used in standard data science tasks. Furthermore, this allows hashing techniques to be used to hide confidential data and perform the data mining task without any knowledge of what the data indicates.

Are You Serious?

Image result for OMG image

That’s a valid question given these claims! And that is why I recommend everyone who has the slightest or smallest interest in data science to visit and completely read and explore the following links:

  1. https://www.endor.com
  2. https://www.endor.com/white-paper
  3. http://socialphysics.media.mit.edu/
  4. https://en.wikipedia.org/wiki/Social_physics

Now when I say completely read, I mean completely read. Visit every section and read every bit of text that is available on the three sites above. You will soon understand why this is such a revolutionary idea.

  1. https://ssir.org/book_reviews/entry/going_with_the_idea_flow#
  2. https://www.datanami.com/2014/05/21/social-physics-harnesses-big-data-predict-human-behavior/

These links above are articles about the social physics book and about the science of sociophysics in general.

For more details, please visit the following articles on Medium. These further document Endor.coin, a cryptocurrency built around the idea of sharing data with the public and getting paid for using the system and usage of your data. Preferably, read all, if busy, at least read Article No, 1.

  1. https://medium.com/endor/ama-session-with-prof-alex-sandy-pentland
  2. https://medium.com/endor/endor-token-distribution
  3. https://medium.com/endor/https-medium-com-endor-paradigm-shift-ai-predictive-analytics
  4. https://medium.com/endor/unleash-the-power-of-your-data

Operation of the Endor System

Upon every data set, the first action performed by the Endor Analytics Platform is clustering, also popularly known as automatic classification. Endor constructs what is known as a Knowledge Sphere, a canonical representation of the data set which can be constructed even with 10% of the data volume needed for the same project when deep learning was used.

Creation of the Knowledge Sphere takes 1-4 hours for a billion records dataset (which is pretty standard these days).

Now an explanation of the mathematics behind social physics is beyond our scope, but I will include the change in the data science process when the Endor platform was compared to a deep learning system built to solve the same problem the traditional way (with a 6-figure salary expert data scientist).

An edited excerpt from https://www.endor.com/white-paper:

From Appendix A: Social Physics Explained, Section 3.1, pages 28-34 (some material not included):

Prediction Demonstration using the Endor System:

Data:
The data that was used in this example originated from a retail financial investment platform
and contained the entire investment transactions of members of an investment community.
The data was anonymized and made public for research purposes at MIT (the data can be
shared upon request).

 

Summary of the dataset:
– 7 days of data
– 3,719,023 rows
– 178,266 unique users

 

Automatic Clusters Extraction:
Upon first analysis of the data the Endor system detects and extracts “behavioral clusters” – groups of
users whose data dynamics violates the mathematical invariances of the Social Physics. These clusters
are based on all the columns of the data, but is limited only to the last 7 days – as this is the data that
was provided to the system as input.

 

Behavioural Clusters Summary

Number of clusters:268,218
Clusters sizes: 62 (Mean), 15 (Median), 52508 (Max), 5 (Min)
Clusters per user:164 (Mean), 118 (Median), 703 (Max), 2 (Min)
Users in clusters: 102,770 out of the 178,266 users
Records per user: 6 (Median), 33 (Mean): applies only to users in clusters

 

Prediction Queries
The following prediction queries were defined:
1. New users to become “whales”: users who joined in the last 2 weeks that will generate at least
$500 in commission in the next 90 days
2. Reducing activity : users who were active in the last week that will reduce activity by 50% in the
next 30 days (but will not churn, and will still continue trading)
3. Churn in “whales”: currently active “whales” (as defined by their activity during the last 90 days),
who were active in the past week, to become inactive for the next 30 days
4. Will trade in Apple share for the first time: users who had never invested in Apple share, and
would buy it for the first time in the coming 30 days

 

Knowledge Sphere Manifestation of Queries
It is again important to note that the definition of the search queries is completely orthogonal to the
extraction of behavioral clusters and the generation of the Knowledge Sphere, which was done
independently of the queries definition.

Therefore, it is interesting to analyze the manifestation of the queries in the clusters detected by the system: Do the clusters contain information that is relevant to the definition of the queries, despite the fact that:

1. The clusters were extracted in a fully automatic way, using no semantic information about the
data, and –

2. The queries were defined after the clusters were extracted, and did not affect this process.

This analysis is done by measuring the number of clusters that contain a very high concentration of
“samples”; In other words, by looking for clusters that contain “many more examples than statistically
expected”.

A high number of such clusters (provided that it is significantly higher than the amount
received when randomly sampling the same population) proves the ability of this process to extract
valuable relevant semantic insights in a fully automatic way.

 

Comparison to Google TensorFlow

In this section a comparison between prediction process of the Endor system and Google’s
TensorFlow is presented. It is important to note that TensorFlow, like any other Deep Learning library,
faces some difficulties when dealing with data similar to the one under discussion:

1. An extremely uneven distribution of the number of records per user requires some canonization
of the data, which in turn requires:

2. Some manual work, done by an individual who has at least some understanding of data
science.

3. Some understanding of the semantics of the data, that requires an investment of time, as
well as access to the owner or provider of the data

4. A single-class classification, using an extremely uneven distribution of positive vs. negative
samples, tends to lead to the overfitting of the results and require some non-trivial maneuvering.

This again necessitates the involvement of an expert in Deep Learning (unlike the Endor system
which can be used by Business, Product or Marketing experts, with no perquisites in Machine
Learning or Data Science).

 

Traditional Methods

An expert in Deep Learning spent 2 weeks crafting a solution that would be based
on TensorFlow and has sufficient expertise to be able to handle the data. The solution that was created
used the following auxiliary techniques:

1.Trimming the data sequence to 200 records per customer, and padding the streams for users
who have less than 200 records with neutral records.

2.Creating 200 training sets, each having 1,000 customers (50% known positive labels, 50%
unknown) and then using these training sets to train the model.

3.Using sequence classification (RNN with 128 LSTMs) with 2 output neurons (positive,
negative), with the overall result being the difference between the scores of the two.

Observations (all statistics available in the white paper – and it’s stunning)

1.Endor outperforms Tensor Flow in 3 out of 4 queries, and results in the same accuracy in the 4th
.
2.The superiority of Endor is increasingly evident as the task becomes “more difficult” – focusing on
the top-100 rather than the top-500.

3.There is a clear distinction between “less dynamic queries” (becoming a whale, churn, reduce
activity” – for which static signals should likely be easier to detect) than the “Who will trade in
Apple for the first time” query, which are (a) more dynamic, and (b) have a very low baseline, such
that for the latter, Endor is 10x times more accurate!

4.As previously mentioned – the Tensor Flow results illustrated here employ 2 weeks of manual
improvements done by a Deep Learning expert, whereas the Endor results are 100% automatic and the entire prediction process in Endor took 4 hours.

Clearly, the path going forward for predictive analytics and data science is Endor, Endor, and Endor again!

Predictions for the Future

Personally, one thing has me sold – the robustness of the Endor system to handle noise and missing data. Earlier, this was the biggest bane of the data scientist in most companies (when data engineers are not available). 90% of the time of a professional data scientist would go into data cleaning and data preprocessing since our ML models were acutely sensitive to noise. This is the first solution that has eliminated this ‘grunt’ level work from data science completely.

The second prediction: the Endor system works upon principles of human interaction dynamics. My intuition tells me that data collected at random has its own dynamical systems that appear clearly to experts in complexity theory. I am completely certain that just as this tool developed a prediction tool with human society dynamical laws, data collected in general has its own laws of invariance. And the first person to identify these laws and build another Endor-style platform on them will be at the top of the data science pyramid – the alpha unicorn.

Final prediction – democratizing data science means that now data scientists are not required to have six-figure salaries. The success of the Endor platform means that anyone can perform advanced data science without resorting to TensorFlow, Python, R, Anaconda, etc. This platform will completely disrupt the entire data science technological sector. The first people to master it and build upon it to formalize the rules of invariance in the case of general data dynamics will for sure make a killing.

It is an exciting time to be a data science researcher!

Data Science is a broad field and it would require quite a few things to learn to master all these skills.

Dimensionless has several resources to get started with.

Sourced from Dimensionless

By Eva Murray

The two terms data analysis and data visualization seem to have become synonymous in everyday language in the wider data community.

Numerous job adverts focus on data visualization skills while not necessarily specifying the importance of analytical skills. Job titles reflect this trend with the emergence of new roles such as ‘data artist’, ‘data visualization expert’ and ‘data storyteller’, but organizations are still looking for people who can extract value from their data, so these roles must include analytical skills.

Data Analysis versus Data Visualization

Data analysis is an exploratory process that often starts with specific questions. It requires curiosity, the desire to find answers and a good level of tenacity, because those answers aren’t always easy to come by.

Data visualization involves the visual representation of data, ranging from single charts to comprehensive dashboards. Effective visualizations significantly reduce the amount of time it takes for your audience to process information and access valuable insights.

Visual analytics in the process of analysis

However, that’s not to say that the two never work in harmony – far from it. In working with data, analysis should come before the visual output, but visual analytics can be an excellent method for running more effective analyses.

Visual analytics involves the process of building different charts with your data to give you various perspectives. This helps you identify outliers, gaps, trends and interesting data points that warrant further investigation.

The process of analysis is similar to the design process depicted through ‘the design squiggle’ by Damian Newman.

The Design Squiggle

Damian Newman

On the left you have the process of analysis, research and visual exploration which turns into more clarity, an understanding of the data and the finding of insights as you move to the right. Only at the conclusion of the process comes the dashboard, the output that brings everything together in a neatly packaged output.

What is the role of a dashboard?

In your job as a data analyst or visualization expert you will likely be creating dashboards for your stakeholders. What is the role of the dashboard in the entire analytical process, though?

Many people see it as the ultimate deliverable that will answer all their questions. I suggest, however, that the dashboard is just a starting point for further discussion and analysis.

A dashboard, infographic or data story can be an excellent and very effective method for communicating insights. It shouldn’t stop there, though. At the point when your stakeholders work with their interactive dashboard, printed PDF report or the screenshot they have received by email, that is when further discussions should come about. It shouldn’t be the end point.

Look at the below Sales & Profitability dashboard created by Ann Jackson. It is a visually compelling, cleanly designed summary of the data that shows the changes over time, the geographical differences, losses for certain product categories and summarizes key performance indicators as numbers.

Sales and profitability by US state Ann Jackson

Would Ann hand this dashboard over to her stakeholders and call it done? No, because now the real discussions start. Ann can sit with her audience and drill into further details to explore why certain results have come about and identify opportunities for improving business performance. Further investigation of the data, exploring it with your audience, that is the value you add as an analyst, beyond producing dashboards. They give you an excellent basis for these discussions but shouldn’t be the end point.

Don’t stop at the visual

One piece of advice I have shared with many analysts in the wider community is to not simply visualize data, but to show insights and to demonstrate your analytical skills.

Many tools make it very easy to build visualizations quickly. Your role as an analyst is to ensure that the information they present is accessible, easy to understand and clear. I strongly encourage you to put your findings into actual sentences, annotations, titles and subtitles to guide your audience through your report or dashboard and make information accessible, regardless of their level of data literacy.

Ask yourself the question: are my conclusions easy to understand for someone who didn’t go through the same analysis and research process with this dataset?

Look at this visualization by Justin Davis. Justin created two charts and supported them by stating his findings in text. He could have stopped at using titles for each chart, but the inclusion of three sentences ensure that his audience doesn’t have to do their own analysis first and can instead understand quickly what the data shows. And then, they can ask further questions.

The number of women in the House has increased over the last 50 years Justin Davis

Another great example comes from Jenna DeVries who created a simple visualization of Major League Baseball beer prices.

Adding annotations throughout the visual to help her audience understand key findings makes the information accessible and also shows that Jenna didn’t just create a chart but rather went through a process of analysis which resulted in a visualization that best presents her conclusions.

Beer prices in the MLB Jenna DeVries

Show your analysis

Data analysis and data visualization may be different activities, but they’re intrinsically linked, and one can usually support the other.

When you work with data and build your next dashboard, I encourage you to give additional thought to how you can more effectively incorporate your findings. How can you show the key insights to your audience in a way that is most accessible to them?

An effective, well-designed visualization is great but you risk losing your audience if the information is hidden in data art and cannot be acted upon by your stakeholders.

Feature Image Credit: Pixabay

By Eva Murray

I lead the Business Intelligence department at Exasol, provider of the world’s fastest in-memory database. I‘m responsible for executing the company’s data-driven strategy. I am one of Tableau’s Zen Masters, sitting with 29 other world-leading data experts. My passion is bringing data to more people, using it to help change lives, creating educational content and collaboration opportunities for data professionals across the world. I have co-authored a book about Data Analysis and Visualization best practices and co-host the weekly social data project #MakeoverMonday, which connects data professionals around the world. I also run weekly webinars and collaborate with industry experts to create content for data analysts, data scientists, and data storytellers. Initiatives such as #Data+Women and #WomenInTech are important to me, so I work to connect people with the right opportunities for their career progression and development. Outside of work, I’m a passionate triathlete and I love to travel.

Sourced from Forbes

Sourced from travelBulletin

Today’s society is more connected than ever, with social media bringing us beautiful images that can inspire us to buy certain brands or travel to certain places, all driven by a new breed of celebrity, the social media influencer. Bonnie van Dorp discovers how travel brands are harnessing this new type of marketing.

They’re digitally-savvy, they’re trendy and they’re showing off their enviable lifestyles to a massive audience online — we’re talking about the Insta-royalty known as social media influencers, of course.

There’s an influencer for every niche imaginable. Are you a beauty fanatic? Join Kendall Jenner’s stable of 103 million plus Instagram followers as she shows you how to overdraw your lips to perfection. More of a fitness fanatic? Aussie Personal Trainer Kayla Itsine’s 11.7 million followers will get you sweating off your brunch in no time. Or perhaps you’re a travel addict? Photographer Murad Osman has a whopping 4.6 million people swooning over every holiday snap he posts.

The point is that it’s now easier than ever to connect with people who share in the same interests as us; they’re just a swipe and a click away. This is great news for consumers who are on the lookout for trust-worthy recommendations relevant to their interests, and even better news for marketers as followers of these various accounts act as audience pools that have been organically — most of the time, anyway — and conveniently segmented to help them better target their messaging to the right people.

This brings up two questions: firstly, how can our industry relay key messaging to these massive audiences, and secondly, can these influencers even bring in the kind of engagement and return that destinations and operators want?

Well, the answer it seems is yes — but only if you’re strategic, creative and realistic with your influencer marketing campaigns, as we discovered from talking to some of our industry’s most well-known travel and accommodation brands.

Success for Singapore Airlines

In late August last year, Singapore Airlines decided to have a crack at reaching new audiences via influencer marketing. “We already have a very good relationship with both consumer press and trade press, and what we wanted to look at was that new digital marketing span that continues to have a greater impact in terms of decision making on consumers,” Karl Schubert, Public Relations Manager for the South West Pacific for Singapore Airlines told travelBulletin.

Schubert, along with his team, put on their thinking caps in a bid to come up with a way that would creatively tell the airline’s story and showcase — outside of a fact box so to speak — their expansive SilkAir network. What resulted was a partnership between the airline and seven influencers who work across four blogs; Little Grey Box, Polka Dot Passport, Backstreet Nomad and The Curious Collection.

The project, dubbed #SquadSQ, saw the airline put together four completely unique itineraries from all corners of the world for the seven bloggers to share with their audience. Some visited South Africa and Korea, while others explored Laos and Switzerland. Other itineraries saw bloggers explore destinations such as Sri Lanka and Germany. The only thing that the itineraries had in common was that they all transited through Singapore’s Changi Airport at roughly the same time. In total, the ‘squad’ clocked over 90,000 miles across nine destinations.

“We gave them free rein to curate, capture and deliver to their audience material that was going to resonate,” Schubert said. The bloggers also actively communicated with each other on social channels to further amplify their reach and ensured that the hashtag #SquadSQ was used on each post.

So what were the results of the airline’s first foray into influencer marketing? A staggering 2.3 million people reached through social posts and valuable content created consisting of 520 Instagram stories, 220 Instagram Posts, 70 plus tweets, more than 40 Facebook posts, 28-30 blog posts and 10 youtube videos. And while Schubert did not disclose whether #SquadSQ led to any direct ticket sales, the sheer number of people reached through the first iteration of the project has inspired the airline to launch a second version of the program which will occur later in the year.

Should you pay to play?

Unlike most traditional media staffers who do not and cannot engage in chequebook journalism for ethical reporting reasons, some travel influencers require monetary compensation on top of their flights, accommodation and food expenses. And for companies looking at engaging with celebrity level influencers, an invoice issued with at least five zeros on it per post is not entirely unheard of (Kylie Jenner supposedly charges US$1 million per post according to a report by HopperHQ).

Don’t worry if that’s not in your budget, because many of the travel brands that we spoke to said that mid-tier influencers (those with a following of between 50k and 500k) with a modest cost per post (from $1k upwards) can still deliver amazing reach and results. And if that’s still not in your budget — some companies, like Singapore Airlines, take a firm stance against paying influencers at all.

“We don’t pay — particularly when it’s a PR driven project — because that isn’t what we’re after,” Schubert said. “We treat our influencers the same as journalists. We don’t pay journalists, we don’t pay for editorial, so we don’t pay for this.”

Schubert isn’t alone in this tactic, with Roam Resorts Director Greg Parkes saying many of the properties that he works with are also against the pay-to-play model that some influencers work by. “We will put them up and feed them and show them a good time, but we don’t think we should pay for [posts] as well,” he said. However, he admits that depending on the influencer and whether the hotel has the budget, they might loosen the purse strings once in awhile providing the distribution is “more than a couple of Instagram posts”.

“We would expect at least two blogs with the permission to repurpose and use images in the future. If they just offer Insta then a contra agreement is the way we would go providing they had good follower engagement.” Parkes said: “It’s tough for bloggers as they need to earn money, but then the hotel needs an ROI too.”

When influencers don’t deliver

Whether you’ve comped a room, flight, meal or tour, the dread of an influencer not delivering or under-delivering can loom over PR managers.

“One time I was approached by an influencer here in Sydney who had other products they wanted to promote and they were looking for somewhere to promote these products,” Parkes — who looks after a collection of independent hotels and resorts across the Asia-Pacific — shared with travelBulletin.

“We organised to put them up in a hotel room on a Friday and a Saturday night so they could photograph these products and I thought they would also say something like ‘here we are in this trendy part of Sydney where we’re looking at this product’ but when the post came through they didn’t even mention the hotel that had just put them up for a couple of nights. They didn’t even geo-tag the photograph to show where they were!”

“So I went back to them and said ‘what’s going on?’ and they said ‘our main reason for staying was to promote this other product’,” he continued.

“After that, I kind of put a cross through that one; I won’t be using those guys again.”

Parkes said that before he’ll even consider working with a new influencer he’ll “drill down on what a blogger or influencer is offering, who their target audience is, how long they’ve been an influencer for” and he will also ask for references from others who have used them before. “I’m very picky with who I use.” He also admitted that he preferred to work with travel writers with connections to well-known publications over “straight out bloggers”.

Shaizeen Contractor, Chief Revenue Officer, TFE Hotels said that many brands can get turned off influencers following a bad experience. “Influencer marketing only works if they are genuine in their approach, and if they show a true affiliation to our brands,” she said.

Both Parkes and Contractor agree that those looking to work with influencers need to set clear expectations — in terms of deliverables — and evaluate success at the end of the campaign.

 

“Like all marketing — influencer, digital or television — not every move will be a winner,” Contractor said. “However, as a brand, we wouldn’t let one bad experience completely shut us off from a powerful marketing channel. After all, it is those less-than-ideal experiences that provide key learnings for future campaigns and partnerships.”

“The influencers we have used have brought a lot of positive attention to our brands across social platforms, while also providing us with a source of great user-generated Content,” Contractor added. “People often rush into social media marketing without full knowledge of how or why to use influencers. Every single influencer is unique and needs to be treated that way.”

Measuring ROI when working with influencers

While Sarah Clark, Intrepid’s GM Marketing for the Asia-Pacific, admits that they have worked with select influencers before to complement their suite of content, the company prefers to use ‘real’ travellers in all of their in-house video production.

“When we do partner with influencers, our priority is to ensure that it is a brand fit with us, and that individual would otherwise be an Intrepid traveller,” she said.

When asked whether there had been a trend of consumers making bookings following an influencer-led campaign, Clark said no. “We have not been able to directly relate significant booking trends to influencer marketing, however, believe that a customer will see our brand in many different mediums before considering to travel with us, and in some cases, influencer marketing can play a part in this.

Working with influencers is different depending on what industry you are in, explained Clark. “For retail, the selling of a product is instant and can be tracked well through the likes of Instagram product links and instant purchases, however for travel it is a little more complex”.

Contractor from TFE Hotels — who admits their emails “run hot” with requests from influencers requesting stays — said that it can be “difficult to measure direct bookings related to an influencer campaign.

 

She said: “We have occasionally noticed a spike in searches on our website, depending on the messaging used”.

“It is difficult to measure direct bookings related to an influencer campaign, unless they are tied in with a call to action — such as “book a staycation now” with a booking link from the influencer.”

So ultimately, should you engage in influencer marketing activity as a travel brand? Our panel of experts all say yes; just be realistic about your goals and do your research before rushing into a partnership with someone you don’t have a history with.

Expert Advice

  • Do your due diligence on all influencers before you partner with them.
  • If there is the slightest doubt over someone’s credentials, don’t use them.
  • Set individual goals for each social campaign to measure your success.
  • Ensure engagement on influencer posts are genuine and not paid for.
  • Understand the influencer’s audience to make sure they align with your brand before approaching a partnership.

Sourced from travelBulletin