Author

editor

Browsing

By Choncé Maddox    

Operating with the right online business tools can eliminate a ton of stress for you as you manage your workload each day. Whether the tools is paid or free often doesn’t matter.

It’s all about how well you can use the tool and how it helps improve your processes. Often times, the affordable or free online business tools can do the trick and exceed your expectations.

Here are 5 online business tools to better understand in 2019.

1. Google Analytics

If you have a website, you should definitely be using Google Analytics to track your page views and learn more about your audience. Google Analytics can be used to completely analyze this critical data.

Aside from tracking page views, you can determine where visitors are coming from (referral sites and traffic), where they live, how long they stay on the site, etc. If you haven’t yet, do a full run through of all the features Google Analytics offers so you can make the most of this free tool.

2. Asana

Asana is another one of the top online business tools to master in 2019. It’s a project management system that has a free and paid version. I use Asana to assign tasks to myself and my team to help us keep up with deadlines and organize everything in one place.

Still, you can take Asana to the next level by using some of their advanced features like creating specific projects and recurring tasks. Use their tutorial and virtual tour to run through all the features.

3. Calendar

Having trouble organizing your schedule and planning meetings? If you don’t have an online calendar system, it’s time to consider one. Human error can pose many setbacks when you’re trying to be productive in your business.

Calendar is an online tool that utilizes the power of machine learning to offer you smart suggestions on when, where, and how your meetings can take place.

This is a great tool if you often get overwhelmed with the idea of scheduling and attending meetings while balancing work or if you often overbook yourself. Using Calendar will help you easily scheduling meetings and events when it’s most convenient for you.

4. Moz SEO

If you’re looking to improve your SEO in 2019, Moz is a must. It’s an SEO software program with free and paid versions.

With the free version, you can research keywords and research SEO data for your competition. There on limits to how many sites you can pull data on for the free version, but it can still be super helpful. Moz has a 30-day free trial so you can use all the premium features of the tool at no cost.

5. Due

Payment processing software is another online tool you’ll want to better understand. If you’re running a business, that means you’re collecting payments somehow whether it’s billing clients or accepting funds directly for goods.

Summary

Having the right online business tools is important, but knowing how to best use them can make or break your business. Whether you’re paying for a tool or using it for free, take the time to make sure you fully understand all the features and how it works.

This way, you can increase efficiency and get more bang for your buck.

By Choncé Maddox     

Sourced from Business 2 Community

By Melissa Burns

Blogging is one of the most valuable tools you can use to engage with your customers online and ultimately improve your marketing and business results. If you don’t have a blog already, you should definitely start one now.

Over the years, blogging has emerged as one of the main elements in marketing strategies today. And 2019 promises to be the year of blogging.

Before we delve into how you can use blogging to connect with your audience, let’s examine the benefits of adding a blog to your website. Then, we’ll discuss how to get started with blogging.

The Benefits of Blogging

A blog is really a simple, concise and easy-to-use platform that allows you to connect with your target audience online and share with them relevant information about your business and other relevant information. Because it is your own platform, you can explain directly to your audience all about your products or services and how to use them. Also, you can easily track customer engagement on your blog and get their valuable feedback firsthand.

As SEO is a part of most content marketing strategies nowadays, more and more businesses are focusing on optimization to improve their search engine rankings. To have a better ranking on Google, the most popular search engine, the most effective way is to add a blog to your website. However, it’s not enough just to have a blog. It will have to be active and you’ll need to learn how to apply SEO recommendations to make your blog popular.

According to a Hubspot survey, 60% of businesses that have a blog on their website acquire more customers. Your blog is where your content strategy starts. From your blog, you can pull out content for your email and newsletter campaigns, social media channels, webinars, eBooks, guides, and so on. Having all your vital information in one place will not only be helpful for your customers, but also for yourself as well.

Keep in mind, though, that your target website or business audience is whom you’re writing to when blogging. That’s why it’s important to provide them with useful tips and tricks so they are benefiting from the blog and finding reason to keep coming back for more information.

Among the numerous benefits of adding a blog to your website, the most crucial one is that it gives you and your company a voice. There is no better way to personalize your company than by having a blog. For instance, you can show all the values that are important to your company and its employees by writing about company culture.

Your blog is also a place where you can write about upcoming products or services, and comment on industry trends. Use it to showcase your brand personality and industry expertise. Remember that customers are less likely to buy a product from a company they don’t like. However, they are more loyal and likely to become repeat customers for those brands they like.

5 Steps to Add a Blog and Start Blogging

Starting a blog is easier than it once was, but you have to be more determined and have clearly defined goals before you start working on your platform.

Here’re crucial steps to make your blogging an interesting and beneficial process.

Step 1: Prepare and plan ahead

Every good strategy requires preparation, and it’s the same with blogging. What are the goals of your blog? Do you wish to inform people about your products or service? Do you want to provide them with additional information on product usage? Do you want to position yourself as an opinion maker in your industry so you’ll comment on recent trends and provide guidelines?

Answering these questions will help you determine in which way to go. Don’t forget about writing a list of topics for your blog. To research and get some ideas, use Google Trends, a free tool provided by Google.

Step 2: Add a blog page on your existing website

As a company or serious professional, you probably already have an existing website. To add a blog to the website, create a new website page with a link to a blog you set up on a popular blogging platform like WordPress (WP).

Alternatively, you can move your website to WordPress. Use .htaccess codes to redirect old links on your existing website to new ones on WP. The power of a static blog homepage in WordPress can allow you to run your blog with your website name as the main domain.

You can then customize your blog to match your website and post content on the blog. Visitors will not have a problem identifying and reading your blog.

Step 3: Publish the blog page

If you want your blog to be accessible on your website so that other people can read it, you will have to publish the website page with a link pointing to your blog, or add the blog link to your website navigation. Check that everything is correct in the page and click the ‘Publish’ button.

After publishing and making your blog link live on your website, go to your WP Dashboard and choose ‘Settings’ on the left side. Click the button to create a new static page in WP and select ‘Blog’ under the drop-down menu for ‘Posts.’

It’s very important that you choose ‘Blog’ under the drop-down menu for ‘Posts’ and not the ‘Front’ page, because it will determine where your blog feed appears on your website.

When you’re done with that, you will now have to decide how many posts you want to appear when your readers visit your blog. The number is up to you.

Step 4: Add your first blog post

This is where you’re going to need that list of blogging topics you created in the first step of preparation. Decide on the title and subject or topic that is best to publish as your first blog post.

With blogging topics already decided and written down in the first step, you will have no problem creating content that is high converting. This is why it’s essential that you don’t skip the preparation phase.

Don’t be too strict on yourself, though, especially if this is your first blog post ever. The good thing about blogging is that you can edit all your posts after they’re published without any problem.

add_new_blog_post_wordpress_cms_content_management_system.jpg

Step 5: Create an editorial/blogging calendar

Blog posting should follow a pre-determined strategy for it to be effective. For this reason, create an editorial calendar for your upcoming articles, with topics, deadlines, the persons who will write them and any other information you find useful. Have this information clearly written down ahead of time.

When you blog without an editorial calendar, your blogging messages and schedules are likely to be all over the place, making your blog look disorganized and messy. Your customers may easily get confused. Blogging is pretty straightforward, but mistakes like these can harm your blog performance.

Conclusion

Adding a blog to your website is not something you can ignore today at a time when every business is focused on content marketing. When you decide to start a blog, remember these key points:

  • With a blog, you can easily communicate and engage your audience
  • Blogging will increase your search engine ranking results
  • A blog is a perfect platform for publishing converting content
  • Having a blog allows you to show your company culture
  • With quality preparation, you will simplify your blogging process
  • Having an editorial calendar is crucial for your content to succeed

With all of this in mind, blogging will be inspiring for you and your audience. It will simplify your communication with customers and make it easier for you to convert prospects into customers as well. So, get blogging today!

Melissa Burns is an independent journalist and marketing consultant. Business innovations, technology, and marketing are central topics of her articles. She started writing with a single goal of sharing her expertise with other people. Melissa also provides workshops for start-ups and small businesses.

Sourced from The Web Writer Spotlight

By 

  • In a letter to employees on Tuesday, the chief exec of China’s largest search engine, Baidu, warned that “winter is coming.”
  • CEO Robin Li Yanhong stated that economic restructuring is “as cold and real as winter to every company.”
  • The warning comes as China’s economy has seen its slowest growth in decades and trade wars with the US have caused instability in the tech industry, according to The South China Morning Post report.

“Winter is coming” according to the chief exec of China’s largest search engine, Baidu.

CEO Robin Li Yanhong delivered the warning to Baidu employees in a first-of-the-year letter on Tuesday, as reported by The South China Morning Post.

The warning comes as China’s economy has seen its slowest growth in decades and trade wars with the US have caused instability in the tech industry, according to the report.

Economic restructuring is “as cold and real as winter to every company,” Li wrote.

Still, the chief exec reportedly remains hopeful for the coming year, citing a Chinese proverb that teaches the value of hard times. “Only when the year grows cold do we see the qualities of the pine and the cypress,” Li explained to employees. “It’s high time that Baidu stepped forward as a platform company.”

Often described as the “Google of China,” Baidu dominates the Chinese search market while the real, US-based Google has struggled to find a China strategy since famously pulling out of the country in 2010. News surfaced this year that Google was working on a censored search engine for China, the world’s largest internet market by users, but the company appears to have sidelined the project following an employee backlash.

Despite China’s economic slowdown, analysts predict Baidu’s annual revenue increased by 20% in 2018, according to the report.

Feature Image Credit: Baidu CEO Robin Li Fred DUFOUR / AFP)

By 

Sourced from Business Insider

By Neil Patel

Digital marketing is going to change drastically in 2019. And sadly, you aren’t going to like a lot of the changes.

And no, I don’t mean change from a competition standpoint. You already know that each year marketing gets more expensive and more competitive. That’s just a given.

Just look at the graph above: that’s Google’s annual revenue. As you can see, during the last recession, Google made more and more money. They didn’t even have a down year.

One of the big reasons we are seeing digital marketing change so much is because of the adoption of new technologies. But also because the web is getting saturated… there are 1,805,260,010 websites on the web.

That means there is 1 website for every 4 people in this world. That’s crazy!

So, let’s dive into it… here’s how digital marketing is going to change this year.

Drastic Change #1: SEO won’t look the same

I’m starting with this one because I know you are going to hate this. SEO is moving to voice search.

In 2018, 2 out of every 5 adults used voice search once per day. But in 2020, 50% of all searches will be done through voice search according to ComScore.

And it won’t just be people speaking into their microphone on their cell phone or laptop, 30% of web browsing won’t even take place on a device with a screen. That means more people will be searching through devices like Google Home or Alexa.

I know you don’t like this because every time I blog about voice search, no one really reads the article. It’s one of those topics that SEOs just wish didn’t exist.

Why?

Well, being on page 1 doesn’t matter when it comes to voice search. Either Google pulls from your website or they don’t.

And secondly, conversions from voice search will be lower because people won’t be going to your website. Google will just be giving them the answer. At least, until we can figure out how to solve this as marketers.

But instead of looking at voice search as a bad thing, just think of it this way, no one cares to read articles about it, which means most SEOs won’t be prepared for it.

This is your chance to get ahead of your competition and gobble up that traffic before the market shifts into using voice.

Here are some articles that will teach you how to maximize your voice search traffic:

Drastic Change #2: Expect algorithm updates to be more complex

According to the Moz algorithm changelog, there were 12 updates in 2018.

Although it sounds like a lot, it isn’t. In 2017 there were 13 updates and in 2016 there were 11. In other words, Google has been averaging 12 updates per year if you combined the confirmed updates with the “unconfirmed” ones.

But let’s look at the older updates…

On July 17, 2015, Google released Panda 4.2. I know you may have hated the Panda update, but it wasn’t too bad. All Google did doing was get rid of spammy sites with low-quality content.

They didn’t want to rank sites that had thousands of 300-word blog posts with duplicate content.

Could you blame them for that?

And what about the change Google made on September 27, 2016, the Penguin 4.0 update?

If you built spammy links, they no longer would just penalize you, in most cases, they would devalue those links instead.

That means if you did something shady like buy a ton of backlinks and get caught, those links would just be de-valued instead of causing your whole site to get banned.

Now if you look at the latest algorithm updates, they are getting more complex and harder to beat. And it’s because technology is evolving so fast.

Google no longer has to just look at metrics like content and backlink count to figure out if a site ranks well. They can look at user metrics, such as:

  • Are users spending more time on your site than the other ranked sites on Google?
  • Are people bouncing off your site and heading back to the Google listing page?
  • Are your brand queries increasing over time? Or do people not see you as a brand?
  • Do people find your site more appealing… in other words, is your click-through-rate higher?

If you want to beat Google, you have to shift your mindset. It’s not about understanding Google, it’s about understanding users.

Google has one goal: to rank sites that users love the most at the top. That causes people to come back, keep using Google, and increase their overall revenue.

If you can put yourself in your users’ shoes, you’ll be better suited to do that.

The first step in doing this is to realize that when someone performs a search for any keyword, they aren’t just “performing a search,” they are looking for a solution to their problem.

By understanding the intent of their search, you’ll be more likely and able to solve their problems. You can use tools like Ubersuggest to help you with it as it will show you long tail phrases (problems people are trying to solve for).

Once you do that, you’ll be able to create the best experience, the best product, or even service that people deserve.

This is how you make your site continually rank well in the long run even as they make their algorithm more complex.

Drastic Change #3: You can’t build a company off of 1 channel

You familiar with Dropbox?

Of course, you are, it’s a multi-billion-dollar company… and you probably have it installed on your computer.

When they first came out, they tried to acquire users through Google AdWords. Can you guess how much it cost them to acquire a customer?

It ranged between $200 and $300.

Do you know how much Dropbox costs?

$60 a year.

The math doesn’t work out. Why would you spend $200 to acquire a user who only pays $60?

Even when someone pays you $60, it’s not all profit. Because of that, Dropbox had to grow using growth hacking.

dropbox flow

Dropbox gives you more free space the more users you invite. That’s a great example of growth hacking. And it’s how they grew into a multi-billion-dollar company.

Nowadays, if you created a similar invite flow within your company, it won’t work that well. You can no longer build a company using one channel like how Dropbox grew.

And do you remember how Facebook grew?

When you signed up, they would tap into your email address book and send out an email to every single one of your contacts inviting them to use Facebook, even if you didn’t want them to.

facebookfriends

That one channel helped Facebook grow into the multi-hundred-billion-dollar company that we know today.

Nowadays, if you get an email saying your friend is inviting you to join a new site or social network, you’ll probably just ignore it.

Again, you no longer can build a big business leveraging only one marketing channel.

So, what does that mean for you?

First of all, popular marketing channels that are profitable get saturated fast and you are going to have a lot of competitors.

Due to that, you have to leverage all channels. From content marketing and paid ads to social media marketing and SEO to email marketing… you have to leverage all channels out there.

It’s your only option to doing well in the long run.

One channel won’t make your business anymore. But if you combine them all, you can still grow your business.

And hey, if something happens to one channel like an algorithm change, at least your business won’t go down too much because you are diversified.

No matter how much you love one form of marketing, never rely on it. Adopt an omnichannel approach.

Drastic Change #4: Blogging won’t work too well

I got into this a little bit at the top… the web is saturated. There are just way too many sites.

Sure, most of those 1.8 billion sites aren’t being updated and a lot are dormant.

Now out of those 1.8 billion sites, roughly 1 billion of them are blogs. That’s roughly 1 blog for every 7 people out there.

When I started my first blog in 2005, there weren’t as many people online creating sites or producing content. There also weren’t as many people using Google.

Nevertheless, Google loved content. Everyone was saying how content is king because if you produce high-quality articles Google would rank them due to one simple fact… they lacked content in their index.

But as time went by, Google no longer had a shortage of content. I would even go as far to say that there is too much content for them to choose from.

For that reason, they can be pickier if they want to rank your website or not. It’s not just about backlinks or optimizing your on-page code, it’s about providing what’s best for the end user.

That means Google is going to rank fresh content that isn’t regurgitated.

If you want to take the route of just writing dozens of articles each way and trying to rank for everything under the sun, you can. It’s still possible, but it will take more time and it will be harder as there is more competition.

More so, the way content marketing is changing in 2019, and we saw a little of this in 2018, is that you need to update your content.

No longer can your strategy be to write a lot of content. You are going to have to plan on updating your content on a regular basis.

For example, I have one person who works for me full time going through my old blog posts to update them. Also, I now only have time to write once piece of content each week. There is no way I can go through my blog and update over a thousand blog posts.

You’re going to have to do the same if you want to maintain your search traffic. If you are established and have an old blog, spend half your time updating your old content. If you are a new blog, you don’t really need to spend more than 5% of your time updating your old content.

Drastic Change #5: You’ll need to focus on new search engines and new content types

We can all agree that text-based content is saturated.

If you don’t agree with me, just scroll back up to Drastic Change #4 😉

We all know it takes forever to rank on Google. If you aren’t willing to give it a year, you shouldn’t spend much time doing traditional SEO.

What if I told you there was another form of SEO in which you can see results very, very fast?

So fast, that within 30 days (or even a few days!) you can rank at the top. And, better yet, those rankings mean you will get traffic.

Just look at my search traffic from this different kind of search engine:

youtube search

Can you guess that what search engine this is?

YouTube!

I generate 198,380 views every month from YouTube search. And those people watch my content for an average of 559,237 minutes a month.

I’m generating over 388 days of watch time each month just from YouTube search. That’s crazy!

YouTube isn’t nearly as competitive as Google. Nor is optimizing for the iTunes store if you have a podcast.

Don’t just focus your efforts on Google.

Focus your efforts on less-saturated forms of content like video and audio while optimizing for less common search engines like YouTube and iTunes.

Plus, these new channels have a very lucrative audience as they are engaged. Did you know that 45% of podcast listeners have a household income of $75,000 or more?

Here are some articles that’ll help you out:

If you don’t have a big marketing budget no worries. These channels aren’t as expensive or competitive yet. You also don’t need a studio to film or record. You can just bust out your iPhone and start recording yourself.

Believe it or not, a lot of people prefer that over studio quality content as it is more authentic.

Drastic Change #6: Budgets will start shifting into conversion rate optimization

At the beginning of this post, I broke down Google’s yearly revenue.

As you can see it has continually increased even during recessionary periods.

Sure, some of it has to do with more people coming online. But also, the cost per click is rising.

Same with Facebook Ads. I literally know hundreds of affiliates who used to make over a million dollars a year in income because Facebook Ads were so affordable.

But in June/July 2017, Facebook crossed a point where they had more advertisers than inventory… at least in the United States.

Over time, that trend continued into other countries, which mean Facebook Ad costs drastically increased.

Just look at the graph below. As you can see, companies spend the majority of their budget on Google AdWords and Facebook Ads.

marketing by spend

Now let’s look at what channel produces the highest ROI. Can you guess what it is?

marketing roi

SEO, right?

Although the chart shows SEO produces the biggest ROI, in reality, it is the second runner up.

What’s hard to see because it is classified as “other” in the chart and it is grouped with other marketing channels, is conversion rate optimization. And that channel produced the biggest ROI by far. It beat SEO by leaps and bounds.

It was just hard to see that because not enough companies spend money on conversion rate optimization. And when they do, it is a very small portion of their budget.

In 2019, start running A/B tests. Whether you use Crazy Egg or any other solution out there, don’t forget to include it in your marketing arsenal.

Drastic Change #7: Marketers will learn what funnels are

You may have heard of marketing funnels or sales funnels, but I bet you aren’t using them.

And no, a funnel isn’t something as simple an email sequence.

Because ads are getting more expensive, you’ll find yourself doing things like running more A/B tests (as I mentioned above), but it will only help so much.

As your competition also starts running A/B tests, you’ll find that ad prices will go up again.

So, what should you do?

You are going to have to upsell and downsell your visitors. I learned this tactic from Ryan Deiss years ago and he was spot on.

The best way to generate revenue isn’t to get more customers, it’s to get more money out of your existing customers.

Sure, your customer base is only going to spend so much. But if you offer upsells and downsells you can see increases in revenue from 10% to 30%. And some cases you’ll even double your revenue.

The key points with upselling and downselling are as follows:

  1. Offer at least 2 or 3 upsells (or downsells).
  2. If people don’t take the offer, considering offering the same offer again with monthly installments.
  3. The best offers are speed and automation. In other words, if you can help people get results faster or in an automated way, they are much more likely to take it. People are lazy and impatient, hence speed and automation always win when it comes to upsells.

At this point you are probably wondering how to do all of this upselling or downselling, right?

You have to build a marketing funnel. The good news is, you don’t have to hire a developer, you can use solutions like Click Funnels and Samcart.

They are easy to use, and you can get started in minutes.

Conclusion

Expect 2019 to be a crazy year. What worked once, won’t work in 2019.

Technology is more sophisticated and with things like machine learning and artificial intelligence knocking at the door, we are going to be on a crazy rollercoaster.

Don’t be afraid, though!

If you take the concepts above and start working on them now, you are going to be in for a much smoother ride with fewer downs and more ups.

By Neil Patel

He is the co-founder of Neil Patel Digital. The Wall Street Journal calls him a top influencer on the web, Forbes says he is one of the top 10 marketers, and Entrepreneur Magazine says he created one of the 100 most brilliant companies. Neil is a New York Times bestselling author and was recognized as a top 100 entrepreneur under the age of 30 by President Obama and a top 100 entrepreneur under the age of 35 by the United Nations.

By David Bradley,

Sentiment analysis is an increasingly important part of data mining, especially in the age of social media and social networking where there is endless opinion and commentary that could be of use to a wide range of stakeholders in commerce, other businesses, and even politics.

Now, an innovative and efficient method of of comments on the microblogging platform, Twitter, is reported in the International Journal of Data Mining, Modelling and Management by a team from India. Hima Suresh of the School of Computer Sciences, at Mahatma Gandhi University, in Kottayam, Kerala and Gladston Raj. S of the Department of Computer Science, Government College, also in Kerala explain how sentiment analysis centres on analysing attitudes and opinions revealed in a data set and pertaining to a particular topic of interest. The analysis exploits machine learning approaches, lexicon-based approaches and hybrid approaches that splice both of the former.

“An efficient approach for predicting sentiments would allow us to bring out opinions from the web contents and to predict online public choices,” the team suggests. They have now demonstrated a novel approach to sentiment analysis surrounding the discussion of a commercial brand on Twitter using data collected over a fourteen-month period. Their method has an unrivaled accuracy for gleaning the true almost 87% of the time in their tests using a specific smart phone model as the target brand being studied. They suggest that accuracy could be improved still further by incorporating a wider lexicon that included Twitter slang, for instance.

By David Bradley,

Sourced from PHYS ORG

By 

  • The rise of cord-cutting (people ditching cable packages for cheaper digital options) is beginning to reduce financial margins at cable and satellite providers, and channels that aren’t driving a lot of viewership are paying the price.
  • Small niche channels, like Fuse, are the most susceptible to being dropped.

Cable and satellite companies are struggling to reach deals with TV channels over how much they should have to pay for the content those channels provide.

Why it matters:These disputes, driven by a shrinking traditional TV market, are leading to more programming blackouts for consumers, and could be forcing some smaller, niche cable channels out of business altogether.

Driving the news:Both Comcast and Verizon FiOS (Verizon’s cable arm) announced ahead of the New Year that they will drop Fuse, the music-oriented cable channel that’s backed by Jennifer Lopez, on Dec. 31.

  • Comcast said Fuse is “similar to content that also is available on other networks” that it carries, like BET or Pop. Verizon said Fuse was getting too expensive for the viewership it was driving.
  • Fuse CEO Michael Schwimmer alluded to a recently-expired Department of Justice consent decree from the 2011 Comcast/NBCU merger as part of Comcast’s decision to drop the channel. He said Verizon’s actions were “inconsistent” with its public posture regarding diversity.

Between the lines: Fuse isn’t the only content provider to lose or risk losing distribution as telecom companies reevaluate what content to include in bundles.

  • FiOS and Disney came very closeto being unable to reach an agreement ahead of the New Year’s Day deadline, avoiding what would have been a programming blackout of Disney channels, including ESPN, for consumers.
  • So did Charter’s Spectrum and Tribune Media.The companies agreed to extend a New Year’s Day deadline to renegotiate their contract to this Wednesday, dodging what would have been a programming blackout of lots of local TV stations for millions of Spectrum customers across the U.S.
  • Dish Network has yet to reach an agreementafter several months with both Univision and HBO over distribution costs. Dish CEO Charlie Ergen told analysts in August that the dispute between Dish and Univision is “probably permanent.”

The big picture: The rise of cord-cutting (people ditching cable packages for cheaper digital options) is beginning to reduce financial margins at cable and satellite providers, and channels that aren’t driving a lot of viewership are paying the price.

  • Be smart:Small niche channels, like Fuse, are the most susceptible to being dropped.

By 

Sourced from Business Insider

By

Despite what retailers may think, digital transformation doesn’t always require huge business model changes and drastic process shake-ups.

Today’s retail landscape is more competitive than ever before, so it is crucial for businesses to embrace digitalisation and new technologies to gain and maintain a competitive edge in today’s market. As the retail sector attempts to keep up with changes in consumer behaviour and customer experience expectations, failure to bridge the gap between what buyers what and what brands offer can often mean the end of a business. Massive retailers including Patisserie Valerie and Coast have shown severe distress signals this year, and it is becoming imperative for brands to continuously perform at the top of their game in order to survive against the challenges posed by competitors and market fluctuations.

Longstanding womenswear retail chain Bonmarché felt the struggles of a downturned high street  earlier this year, when shares in the company dropped 18 per cent after a warning that profits would fall short due to weak consumer demand. Other retailers have also fallen prey to the worsening retail environment, with several well-established chains having closed stores or seeking serious financial restructuring in order to survive, including Toys R Us and Debenhams. It is becoming increasingly clear that change needs to happen, and that brands need to innovate to survive. Overall, brands that fail to offer good customer experiences will struggle. Little but impactful technological changes could make a huge difference to a business’ operations and profits.

Digital transformation is huge and can often feel like a mountain to climb. However, despite what retailers may think, it doesn’t always require huge business model changes and drastic process shake-ups. As it becomes clearer that customer experience is the key to driving sales, businesses should not overlook the benefits of making small changes that can greatly enhance the experiences of their customers. This is especially crucial given that over half (56 per cent) of international adults are more likely to choose digital resources for recommendations on products and services. Strong ‘word of mouth’ is vital, and good customer service is intrinsic to this.

The help of AI

Artificial intelligence (AI) can help retailers analyse customer behaviour, journey data and assist in identifying their individual needs – so they can then be met. By starting to predict what customers want, and need, AI (in tandem with machine-learning) can elevate the whole shopping experience to another level. As it stands, only 7 per cent of retailers currently use AI to enhance their services, and this should increase as retailers see the benefits that AI-driven technology can provide.

Thread, an online start-up, has used AI to assist men in selecting clothes – and subsequently raised £16.7 million from investors, further demonstrating that retailers should look to new, AI-driven technologies to stay competitive. Interactions and conversations between humans and brands become more productive for both parties with AI-enabled technologies. This is because these technologies combine artificial intelligence and data to provide analytics – learning from and responding to a slew of data points in a way that no human ever could. With these analytical insights available, high street retailers can provide the empathetic, responsive service that customers appreciate and increasingly demand. It’s a win-win: consumers get a customised service, and retailers benefit from their improved customer satisfaction which builds brand loyalty and ultimately helps boost market position.

Despite what retailers might think, AI doesn’t always have to mean going as far as installing a team of robot workers to keep up with the digital landscape. However, robot-driven technologies can certainly help. When it comes to the specific technology elements that retailers can implement to start reaping the benefits of digital transformation, dynamic call numbers are just one example of how simple elements can offer huge growth benefits. Simply put, these are unique phone numbers, assigned to each visitor, that are automatically displayed on a brand’s website or in a digital advertising campaign. This simple feature gives businesses the ability to track a specific customer’s journey, and provides extended data insights into that customer, helping to deliver a tailored customer experience.

 Putting customers at the heart of business operations

Retailers can also look to geographical call routing as a method of attracting their target customers across different regions. Call routing allows users to understand the digital context of each visitor, such as by discovering why they were visiting the site, where they came from, and why they ultimately contacted the brand. With this rich contextual data, businesses can then target the customers who truly want to buy and prioritise the journey of these customers through to specific call handlers who are trained and equipped to handle their enquiries most effectively.

Using a dashboard to analyse customer insights and enabling call tracking are also simple functionalities that businesses can utilise to drive growth. For example, enabling customers to text customer service departments, instead of having to call them (and most likely be put on hold or stuck in a long queue) can help speed the process up – both for customer service teams and for customers themselves. This is especially effective when targeting key audience demographics. For example, millennials tend to prefer text messaging over making phone calls, so for businesses who cater to this age range as their primary sales segment, implementing this type of tech is a no-brainer.

Retailers need to put customers at the heart of their business operations, now more than ever. They should also use data insights to not only enhance customer experiences, but also direct investments in the long run for optimal growth. Advertising and marketing campaigns have previously involved putting large sums of money into campaigns to increase profits, without generating insights post-campaign to understand its effectiveness. This is not a sustainable, or wise, way of spending – and could lead businesses to ruin later down the line.

In today’s competitive marketplace, companies need to make use of every tool they have at their disposal – as well as investing in new tools – to minimise chances of failure and maximise success. Spending lots of money doesn’t have to be the answer – but spending in the right way, on technologies that improve customer experience, will be vital in the coming months and years.

Feature Image Credit: Shutterstock/Wichy

By

CEO, Freespee

Sourced from ITProPortal

By

Looking for more people to reach with your ? Wondering how to find new audiences to target?

In this article, you’ll learn how to research and test interests that yield new Facebook ad audiences.

#1: Brainstorm a List of Interests

If you don’t have a customer persona to work from, the first step toward finding new audiences interested in what you have to offer is to create a control profile that incorporates key demographic characteristics of your ideal client.

This control profile will be the same for all of the audiences you create. If you’re offering a free set of styled stock images, for example, your list might look like this:

Demographic Control

  • Age: 35-55
  • Gender: Female
  • Country: United States
  • Employment: Social Media Marketer

Now it’s time to come up with a list of things your ideal client might be interested in. Consider topics such as hobbies, influencers, TV shows, tools, and other areas you think your clients might follow or pay attention to. Your extended interest list might look like this:

  • Hobbies: Photography
  • Social Media Influencers: Social Media Examiner
  • Shows Watched: Shark Tank
  • Tools: Mailchimp, Convert Kit, Click Funnels

Once you have this list, you can work outward to discover new audiences to target.

#2: Mine Facebook Audience Insights

Facebook has a lot of information about the users of its platform, and you can tap into that knowledge to improve the targeting of your Facebook ads.

Log into Ads Manager and select Audience Insights from the menu under the Plan section.

Click HERE to read the remainder of the article

By

Sourced from Social Media Examiner

By Debra Murphy    

Inbound marketing is something that most small business owners have heard of but few have implemented. But for those who do take the plunge, many are experiencing a more cost effective and successful form of marketing.

Unlike traditional outbound marketing where you push yourself on potential customers, inbound marketing is better aligned with today’s buyers who research solutions before they speak to a brand. Using inbound marketing enables you to build rapport and trust with those who want to purchase your products and services.

What is inbound marketing?

Inbound marketing is a marketing strategy that uses content to attract your ideal prospects to your business. The goal is to pull your prospects to you using online activities such as social media, search engine optimization and content marketing to generate warm leads. These prospects find your brand primarily through search, looking for information they need to solve a problem or fulfill a need. The activities used are focused on expertise, authority and trust.

Why do I care?

Buying decisions, both consumer and business, have evolved where they begin with an online search. When a prospective customer finds your business through inbound marketing, the useful information you provide gives them a different perspective about your company.

For most small businesses, inbound marketing is effective because you:

  • Build brand visibility by developing informational content that attracts the attention of those looking for the product or service you offer.
  • Generate warm leads because they find your content when they are most interested.
  • Develop and nurture relationships with these prospects through additional quality content and online conversations.
  • Build your own, permission-based email marketing list.
  • Develop an expert reputation in your field, putting you in a position of authority and trust.

For most small businesses, adding inbound marketing activities to your marketing plan is important to acquiring long term, loyal customers.

What are the benefits?

Costs less

Employing inbound marketing enables you to engage in marketing tactics that cost less and are more effective than traditional outbound marketing tactics. According to Hubspot, not only is the cost per lead is 62% lower than leads generated by outbound marketing, inbound marketing tactics have a higher ROI than outbound marketing.

Creates brand loyalty

Inbound marketing attracts the right audience to your business like a magnet and connects with them more effectively. Most buyers today research the products and services that they need long before contacting a business. If someone is spending the time reading your blog, downloading your white papers and joining your email list, they are making a commitment to your brand. When you build brand loyalty, these warm prospects are more likely to contact you when they are ready to buy.

Builds trust

When you provide useful information, solve a problem and answer questions with no strings attached, you develop a more personal relationship that helps them decide whether to do business with you or not. When you continually push your sales pitch at people who may or may not be interested, they ignore your business and consider you an annoyance.

Expands your universe

For many small businesses, reaching a broad audience was unattainable due to the cost. Attracting potential customers to your website with quality content can help small businesses reach a broader, more geographically dispersed audience. If your business can service customers nationally or internationally, inbound marketing is a must for your business. Even local businesses benefit from inbound marketing, especially those who provide home improvement and major renovation services.

Now that you understand what inbound marketing is and how it can help your small business, it’s time to figure out your inbound marketing strategy and develop your inbound marketing plan.

How to develop your Inbound Marketing Plan

The following framework can be used as the base template for your plan. Remember that your marketing plan should be a living document that gets reviewed every 90 days to be sure it is working and that new market conditions haven’t come into play. If you create a plan and never look at it for the entire year, you will waste a lot of time and effort.

Define your marketing goals

Your marketing goals should define what you are trying to accomplish. It is not a vision but measurable outcomes that you want to accomplish over the next 90 days or so.

Measurable outcomes can be number of leads generated, leads converted into customers or revenue. By setting marketing goals, you can then organize your marketing activities around each goal to see if each is contributing to the outcome.

Analyze your web presence

A web presence analysis is an exercise that helps you determine how your business is viewed when someone searches for your products and services. In many cases, small businesses don’t know what is on the Internet about them or if they can be found at all.

If you haven’t searched for your business to see what is there, you could have some negative surprises waiting for you. If you don’t know how your business is perceived, it is difficult to determine what marketing strategies you need to help your prospects find you.

Know your target audience

Never underestimate the importance of defining your ideal target audience. Knowing who you want to work with and understanding the needs of this unique group of people or businesses allows your business to provide tremendous value to those who need it the most.

Intimately understanding your ideal client means you know with certainty what problem they are trying to solve or what need they wish to satisfy.

Being focused on one particular market enables you to make better choices for all of your marketing efforts. This saves you time and money on activities that don’t make sense for your business and the clients you serve.

Develop strategies to achieve your goals

Inbound marketing involves the strategic use of content, social media and search engine optimization. Each of these areas needs a strategy that align with your goals. Each of these activities are critical to the overall success of your marketing efforts.

  • Content marketing is the offer you make to those researching a solution.
  • Social media is a channel to deliver your content to your audience.
  • Well-written optimized content is critical to a successful search engine optimization strategy.

Content marketing

Social media

  • Which social media tools make sense for your business?
  • How will you leverage each one to drive inbound leads?
  • How will you respond and engage those who share, comment and connect?

Search engine optimization

  • How do people search for your products and services?
  • What keywords will you use to optimize your content?
  • What is your link building strategy?

Lead nurturing:

  • How will you build a relationship with each person that signs up for your email list, subscribes to your blog, likes your Facebook page, joins your LinkedIn Group or follows you on Twitter?
  • What type of content will you provide at what point in their journey?
  • How often will you touch your prospects?

Analyze and measure:

  • How will you determine if your efforts are successful?
  • What will you measure?
  • What are the key metrics you will use to determine success?

There is too much distraction online to try to implement inbound marketing without a plan. Putting structure around your strategy helps you remain focused on the goal.

Don’t let this exercise overwhelm you. Go through each area and answer the questions. Be practical with what you can do given your resources.

As a small business, we have only so much time to devote to marketing, so use that time wisely.

By Debra Murphy    

Sourced from Business 2 Community

By  Devin Pallone 

The “secret to success” isn’t necessarily a secret at all – often, well-known tips and tricks are all it takes to boost sales. Believe it or not, easy-to-follow roadmaps exist to poise your blog for maximum audience impact. If your business blog hasn’t been delivering the results you expected, you could be missing a key ingredient. Use this list of proven blog-boosting secrets to help your business blog reach new heights.

Write on an Irresistible Topic

First, make sure your blog topic is something your audience will actually be interested in reading. The topic should be timely and relevant to your target readers. If you manage a plumbing blog, for example, topics should relate to subjects customers might Google, such as “How to Fix a Clogged Drain.” Pick topics you believe your customers will want to read, as well as those based on high-search-volume keywords in your industry. Conduct keyword research to discover what these terms might be.

Find frequently asked questions, hot or trending topics, and recent news to fill your blog with information readers are searching for right now. Balance time-sensitive posts with evergreen content for blog longevity and lasting relevance. Evergreen content is content that will stay valuable months and years in the future, such as posts about the basics in your industry that won’t change. Make your subject matter the thing to read among your target audience for the best click-through rates.

Grab Attention with a Stellar Headline

Blog headlines are often the deciding factor in whether or not someone will click on a post to keep reading. The most-clicked blog posts are those with titles that draw readers in. Use tantalizing and powerful words to make your blog sound like something readers absolutely must read. Let readers know what they’ll get out of the post, such as how to do something. Keep them brief, eliminating any unnecessary or weak words. Headlines are your opportunity to advertise the post. Make it count with a few top tips.

Boost the Value of Your Content with Facts and Statistics

The most successful company blog posts offer something of value to customers, supported by hard facts and statistics. Instead of simply stating facts, sprinkle in one or more statistics with links to where you found the information. Give your facts the most weight possible by linking to a reliable source, such as a .gov or .edu website.

Make the statistic timely (it’s best within one year) and relevant to the point you’re trying to make. Insert charts, graphs, or infographics to support your point, if possible. Link to the source of the information in the statistic itself. Backing your claims with real data can give your blog post the authority and trustworthiness it needs to appeal to readers.

Bring Plenty of Personality

Not all blogging secrets come down to having all the parts in place. You can follow all the rules and still not have a highly read blog post. Why? You didn’t give it enough personality! Readers respond to content that lets the brand’s personality, voice, and tone shine. Don’t be afraid to let your true feelings show through in your writing. Deliver a unique personality your readers won’t find with your competitors.

You should also keep your copy honest. Don’t necessarily try to sell your wares through your blog post. Instead, it should be a place to garner customers’ trust and provide them with information they will find useful. Keep your blog honest and trustworthy to secure long-lasting brand loyalty. Make your blog a place to reveal your true feelings or the real state of the industry. Readers respond well to true information and consistency rather than transparent lies that aim to get sales.

Wow Readers with Perfect Spelling and Grammar

A simple upgrade that can boost your blog is polishing off the copy. Error-free content can show that you put time and effort into making your blog perfect. It can also make your brand seem like a trustworthy subject authority. Typos and grammatical errors not only make your copy difficult to read and understand, but it can send the message that you either don’t care about your copy or you hire a copywriter that isn’t privy to the language to manage your blog. You don’t want to send either message! If you don’t care, why should readers?

Before you press publish, double and triple-check the grammar and spelling. Run the blog through spellcheck instead of typing it directly into a blog container on your website. Ask a trusted co-worker to proofread your work before you publish. Fresh eyes can catch things you don’t. Do what you can to make sure no obvious mistakes make it through proofreading. Check your comments regularly – sometimes readers will point out issues, giving you the opportunity to publish an edited version.

Don’t Skimp on Quality

Finally, make quality a key part of your business blog strategy. Prioritize quality to make sure your readers get the correct impression of your brand. Consistently publishing high-quality, well-researched blogs can boost your search engine optimization (SEO) and get your page more views. Many experts even go as far as to say that content quality is the most important thing a business can produce.

Feature Image Quality: FirmBee / Pixabay

By  Devin Pallone 

Sourced from Business 2 Community