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Research recently undertaken by Mention Me in conjunction with OnePoll discovered that consumers have a clear preference for certain types of marketing when it comes to discovering new brands.

By a significant margin, consumers prefer “pull” types of marketing over “push” methods – in fact, 71% expressed this preference. In simple terms, “pull” marketing are those methods which enable a consumer to discover the brand for themselves, such as search engines or recommendations, while “push” techniques seek to create consumer demand by advertising directly to the individuals through methods like email and direct mail.

In addition, the research highlights a mismatch in terms of the newly emerging marketing channels, such as Influencer marketing, and consumer trust. While many retailers are spending considerable time and effort building influencer strategies, it appears that those efforts could be better placed focusing on other forms of endorsements – namely, reviews and referrals.

According to respondents, these options are trusted 3x more than endorsements by bloggers and YouTubers.

The media preference varied by sector, but showed similar patterns, as shown in this infographic – Push vs Pull Marketing.

Push vs Pull Marketing

 

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Follow Angela Southall on Twitter

Sourced from Social Media Today

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Whether or not you’ve embraced it, voice search is here to stay and it looks like it will be the next biggest trend in social media. In 2014, 41% of adults surveyed said they use voice search at least once a day. By 2020, 50% of all searches will be by voice search.

Google controls the lion’s share of the search engine market and it is essential to optimize your website.

Speech and type patterns are different

Think about how you perform a search when you’re typing your query rather than speaking. When you’re typing, you’re more likely to use a shorthand and leave out superfluous words. Conversely, when you speak, you’re more likely to speak in a complete statement.

For example, when searching for the best restaurants in New York. In Google, you will type “best restaurants NYC”. However, with a voice search, you will ask “What are the best restaurants in New York City?”

Google and other search engines have been working on improving the programming and machine learning that pick up speech patterns. What this means is that while you may need to enunciate to get Google to understand you at first, it should soon become familiar with your accent.

Long tail keywords are crucial

While the days of short tail keywords are well behind us, voice search makes targeting the correct long tail keywords more important than ever.

Marketers can optimize both types of search by using conversational, long tail keywords. The new keywords are very specific because they are being searched by people further down the buyer’s journey.

Instead of writing a blog post called “10 Home Decor Trends for 2018”, write for a more targeted audience with the post “10 Vintage-Inspired Home Decor Trends for Small Apartments”.

How to use Google voice search SEO Strategies

With regular search SEO, being within the first ten results and displayed on the front page of the search engine results was enough. Voice search makes this game more competitive because now all SEO and SEM marketers are aiming to have their content returned as the featured snippet that is displayed above the first organic result. The featured snippet typically displays the text from your site answering the question and an image.

How is the featured snippet generated?

There are two parts to how Google builds the featured snippet to display at the top of the search results.

Part of it is based on the same elements dictating your position in a search engine results page regardless of the type of search being conducted. This includes your domain authority, backlinks, social media engagement and more. This is to say that building a high-quality site that is fast and secure is still important.

The other half is based on how Google reads the content on your website. It ranks the text on your website based on the size of the font. Titles are the most important and then subheaders formatted in H2.

When performing a search, Google is looking for pages with the relevant keywords in the titles, subheaders and URL along with an authoritative, speedy and secure website for delivery as the featured snippet.

Use trigger words in your long-tail keywords

Keep in mind that people who are searching by voice are either in a rush or on-the-go. To get your content into that answer box, you need to use these popular “trigger” words when creating content. These phrases should appear not just in your post title, but in subheadings, the URL and meta descriptions as well. The most popular trigger words in voice searches are “how”, “what” and “best”.

Use tools like Google Trends and Google Suggest for ideas about what content you can generate based on these trigger words and keywords that apply to your site. When creating your posts, try to answer a question up near the top of the post and then follow it up with a relevant, well-researched, easy to read and informative post.

Think about how and where you want Google to display your content

Google prefers that voice search results are short and easy to read. At the same time, it seems to prefer long-form content (over 1000 words) as opposed to short-form content. Confusing, I know.

It comes down to the type of questions that are being asked. For search queries that have a simple or clear answer, Google wants something that is brief and accurate.

In order to catch both the Google Home and Chrome users, think about how to structure your posts so that Google can find an answer users can click to find more detailed information. Stick with simple vocabulary and shorter sentences to maintain readability.

It may be daunting to hear all the digital marketing pundits talk about how voice search is going to disrupt everything we know about search engines. It’s important to remember that voice SEO is still just SEO.

Now you know what Google is looking for when choosing what to select for its answer box and how to use Google voice search will put you be in a better position to take advantage of this new trend.

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Jason Hall, founder, FiveChannels

Sourced from The Drum

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Collaboration between brand and trade marketing teams is critical for long-term success, says contributor Andrew Waber. Here’s how to make this tactical and strategic alignment a reality.

There seems to be a massive shift in the way successful brands allocate dollars and other resources to their online marketing efforts.

For example, in 2017, coworkers and I analyzed some advertising activity from P&G showing that hundreds of millions of dollars of its online ad budget had moved to trusted e-commerce channels rather than on sites and approaches typically used for brand marketing.

According to P&G Chief Brand Officer Marc Pritchard and The Wall Street Journal:

The ad dollars were pulled back from a long list of digital channels but also included reducing spending with “several big digital players” by 20% to 50% last year (2017).

These are significant changes. Driving purchases through online media is increasingly reliant on retailer sites.

This transition in the overall market landscape necessitates a change in how companies fundamentally organize their marketing. Doing well on Amazon and other online retailers today requires brand and trade teams to work closely together in order to drive long-term success.

Misalignments

At a high level, brands simply can’t afford misalignment between the information on the product page and the brand promotion (done on sites such as Facebook) that lead customers to that page.

Ten years of Google conversion optimization proves that words in ads must match words in titles as closely as possible, or the ads may suffer high bounce rates. Consumers will notice the shift in vocabulary and abandon the landing page, driving down conversion rates.

Amazon Marketing Service (AMS) placements need to be associated with popular terms and be relevant to consumers. With consumers increasingly using sites like Amazon for research purposes, on-site promotions impact other sales channels, as well.

Market mix models have shown that AMS spend — which is often allocated to trade teams to handle — drove in-store sales in non-Amazon locations like CVS. If you’re a brand marketer, this means you should consider reallocating dollars from TV ads and treat budgets for promotions like AMS as brand dollars in today’s environment.

We’ve seen some larger companies already utilizing this fluid idea of what constitutes brand and trade dollars in relation to AMS and similar ad products.

There also needs to be alignment between the trade and brand marketing teams when it comes to promotions outside of Amazon’s universe. For example, if you launch an ad campaign on Facebook that drives traffic to an Amazon product detail page but that product happens to be out of stock when the Facebook ad campaign is running, then your product is punished by the A9 search algorithm which takes into account “page views when out of stock” in its ranking criteria.

If you get traffic when you’re out of stock, then your Amazon search rankings could suffer for months. In short, you are spending money on a campaign to drive traffic to an Amazon product detail page, and actively doing your brand harm in the process!

In traditional brand marketing, local in-stock rates typically don’t directly impact the larger strategy. The trade team might have to worry about this when campaigns are run in-store, but the brand side of the house never has to. On Amazon, and increasingly on more retail websites, you really have to care. The two work in concert.

Trade teams are in the business of identifying what sets of products are worth promoting or offering at one store versus another based on customer profile, (on Amazon and other online retailers). These decisions are executed primarily via the product page.

Algorithms are powerful

The algorithm, which bases decision-making on factors like relevancy and product page robustness, holds all the power here and isn’t like a chain store buyer you can “wine and dine” to improve shelf placement. Instead, brands need to address customer segments via the product title, imagery, keywords and so on.

Additionally, the fluid nature of these online retail sites necessitates continual adjustments to meet consumer needs on a near-daily basis, rather than monthly or quarterly. This can be done by direct data connections or measuring each channel with third-party analytics. Trade teams are best served by helping guide the brand marketing teams when and where these changes need to be made.

Speed to market is both hard to execute and increasingly important if you want to outflank competitors in today’s marketplace. Collaboration between brand and trade marketing teams is more critical than ever; they need to make this tactical and strategic alignment a reality in order to maintain success over the long term.

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Sourced from Marketing Land

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The temptation to take the “quick and easy” route is everywhere, and SEO is no different. Contributor Stephan Spencer shows how going black- or gray-hat might sound good initially, but in the end, like Icarus, you may get burned

What kind of risk are you willing to take for better rankings and more organic traffic?

For many years now, there has been an ongoing debate in the search engine optimization (SEO) world about whether “black-hat” or “gray-hat” tactics — that is, techniques that attempt to achieve quicker results by flouting the search engines’ guidelines — are acceptable.

While many commentators take a moralistic tone around this issue, I prefer to look at it in terms of risk. If you are willing to risk a Google penalty for the possible payoff of quicker or better rankings, then go for it! Just don’t be surprised when Google gets wise to what you’re doing and your traffic takes a nose dive! Doesn’t matter if it’s months or years later; expect to pay the piper.

Steering clear

Personally, as someone who works with a lot of large corporations with much at stake, I steer well clear of black-hat and gray-hat techniques.

For anyone working on a domain they don’t want to go down in flames, there’s simply no way to justify gambling with a site’s authority and reputation in such a reckless manner. In the SEO world, there are plenty of people willing to take the risk. Many SEOs I know make the point that what is considered gray-hat and black-hat may be subjective, depending on the industry you are operating in.

[Read the full article on Search Engine Land.]

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Sourced from Marketing Land

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In the wake of disruptions brought on by technology and competition, both B2B and B2C companies have seen their operations turned upside down. According to the American Enterprise Institute (AEI), only 12 percent of the companies that were on the Fortune 500 list in 1955 were still on that list in 2016. AEI shares that most of these companies were victims of market disruption, innovation and creative destruction.

With companies feeling more pressure to find ways to differentiate themselves from their competitors, marketing teams are tasked with finding solutions that help create successful content strategies and unique customer experiences. One of those solutions is content intelligence, a game-changer that is getting a lot of attention for its ability to revolutionize the way you do marketing.

Here are 5 things you need to know right now about content intelligence to make sure you’re prepared to gain a competitive edge:

Artificial intelligence and content intelligence are not the same

While artificial intelligence can play a role in providing the data needed for a content intelligence strategy, it is not content intelligence. The end goal of content intelligence is to provide you with insights about a broad range of data related to your target audience. Through the data and insights provided, you will have better insight on what it takes to write the right type of content to connect with each specific audience — and when and how to deliver it.

There are different types of content intelligence platforms

However, they function as technology solutions that are able to deliver insights on content and messaging to ultimately drive better marketing results. It’s likely that you are already using content intelligence. Applications, such as Google Analytics, provide you with data insights based on the traffic coming to your company’s site, including which content topics people are responding to the most and which pages lead to conversions. Advanced content intelligence platforms have been emerging in recent years that provide insights and data to help give you with a clearer, multidimensional picture of how to create, deliver and fine-tune your content and how to best spend your marketing dollars.

Content intelligence is now a necessity

More advanced forms of content intelligence are continuing to arrive. Many marketers are reporting that it’s becoming increasingly difficult to reach and connect with their target audience. However, the key is not to create more content. The solution is to give people exactly what they want — and exactly when and where they want it.

With content intelligence — through data gathered from many different sources (not just a few), you’re able to develop a more intimate relationship with every individual. You’ll be able to “get” them and “get to them.”

Time and place are everything

The data insights you gain from a marketing strategy fueled by content intelligence helps solve a critical issue of timing and place. This is an area where many marketers fail. Your marketing team is probably producing great content, but does it matter when the right people are unable to find it?

Content intelligence platforms can help you answer the critical questions: Where do you place your content at a time where your audience is most likely to see it? What are you offering? Sharing? Promoting? With comprehensive data insights, you don’t have to throw a wide net in hopes of catching the right users.

More metrics lead to a greater ability to measure your content

With a strategic marketing plan based on more relevant metrics, you’re in a better position to measure the effectiveness of your marketing strategy. You’ll be able to respond in real time to changes that need to be made. By utilizing insights and analyzing what is working, you’re positioning yourself for success and increased conversion rates.

As the content intelligence industry continues to evolve, adoption of the right solutions will be key to marketers getting the most out of content strategies. Reaching your audience is becoming increasingly difficult in a landscape that has become inundated with content. Armed with a content intelligence platform, you can gain the critical insights you need to win the battles coming your way.

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Sourced from MARTECHSERIES

By Stephanie Burton 

Data is powerful. Companies that use data to send smarter campaigns outperform their competitors by 85% in sales growth, according to research from McKinsey.

In the world of email marketing, data gives marketers the power to personalize emails that drive conversions and ROI.

While most marketers know the value of data, collecting and using it can be challenging. Between complicated data collection programs, siloed information, and sporadic automation practices, putting data to good use is hard.

Fortunately, by selecting a modern email service provider (ESP), you can gain access to a host of tools that turn customer information into actionable intel. Ready to learn how? Here are five ways you can use data to send more relevant emails.

1. Encourage subscribers to use a preference center.

You need to know your subscribers in order to deliver relevant emails. You need to know their likes, dislikes, birthdays—you name it. The more information you have, the better.

So, how do you go about collecting information? Data collection is an ongoing process, but you can start by setting up a preference center.

An email preference center is designed to help you learn more about subscribers so that you can provide them with the content they want. You can ask questions, encourage subscribers to select the kind of content they’re interested in, and get basic demographic information like age, location, and gender.

Subscribers love preference centers because they let them control the messages they receive, while companies love them because they result in a ton of rich data.

Flight Centre uses a preference center as a core part of their email marketing strategy. The travel company learns everything from the subscriber’s birthday to their most-used airport.

Using the information collected, Flight Centre can send more relevant emails. For example, if a subscriber signed up for the Club Red newsletter and prefers to fly out of Ottawa, they’d receive the following message.

Flight Centre can use the information from the preference center to segment contacts by travel preferences, send deals based on the airport of choice, or curate a newsletter full of travel itineraries based on a subscriber’s age. The options are endless, and it’s all possible thanks to a data-collecting preference center.

2. Dynamically change content to fit subscribers’ interests.

When you have data on your subscribers, it’s much easier to send relevant, valuable emails that they’ll open and click. But, crafting relevant messages can be time-consuming. Enter dynamic content. With dynamic content, you can change an aspect of an email based on recipient.

For example, if you’re hosting a fall clothing sale, you can entice customers to come to your store by showcasing some items on sale. It would be most relevant if the women on your list got pictures of women’s styles while the men saw their own styles, right?

Rather than segmenting your list and creating two separate emails, you create one email and use dynamic content instead. The images and content in the email will dynamically change based on the gender of the subscriber.

For example, Adidas uses dynamic content to send relevant styles based on gender.

3. Send emails based on important milestones.

The more relevant your emails are, the stronger the connection you make with subscribers.

One of the best ways to build a relationship with a subscriber is to celebrate milestones with them. Milestones include a birthday, anniversary, or even a purchase anniversary.

For example, on a subscriber’s birthday, you can send a special promotion. When a subscriber reaches one year as a member, you can send an email celebrating this milestone.

Mom365, a company focusing on newborn photography and parenting tips, sent a personalized offer to a subscriber for her daughter’s birthday. The subject line was hyper-personal, including both the mom’s name (Lisa) and the daughter’s name (Adalyn) and a special offer.

This email couldn’t be any more relevant to the subscriber. It’s a special offer designed to celebrate a milestone.

4. Change your cadence based on email activity.

A lot of email marketing relevancy is based on customer data, but it’s not the only kind of data you can use. You can also track a subscriber’s email activity. If a subscriber opens an email or clicks a link, these actions can fuel your email marketing decisions.

For instance, Personal Creations sent a promotional offer to its VIP segment. Then, based on email activity, the company sent a follow-up email.

If a subscriber opened the first email, a second email was sent giving those subscribers additional time to take advantage of the offer.

Using email automation, the company can set up an automated journey, so when a subscriber opens the first email marketing campaign it automatically triggers the second email to send the next morning.

5. A/B test different aspects of your campaign.

When you create an email campaign, you make a lot of decisions. You pick a layout, craft a message, select a color scheme, add images, create a call to action (CTA), hyperlink text, draft a subject line – the list goes on.

How do you know if the series of choices you made resonates with subscribers? Data to the rescue (again).

You can create different versions of your email and send them to two small test groups. The idea is to see which email gets better response rates and let that data dictate which email is ultimately sent to your subscribers.

You can test nearly everything. Here’s a quick glimpse of things you can test:

  • Subject line wording or length
  • Personalized features vs. non-personalized features
  • Images
  • CTA buttons vs. hyperlinks
  • Layout
  • Copy
  • Tone

Campaign Monitor makes it easy to A/B test your email marketing campaigns. Simply create two versions of your email in the campaign builder and we’ll send the emails to two subsets of your list for you. We’ll gather the results and send the email with the highest open rate to the rest of your contacts.

It’s another great way to use data to send smarter, more relevant emails.

If you need a little help with testing, we’ve got you covered. Check out our A/B testing guide that can help you integrate testing into your strategy.

Wrap up

Email marketing isn’t about blasting messages to every contact on your list anymore. Today’s email marketer is smarter. Today’s email marketer relies on data collection and strategic decisions to send the most relevant, successful emails possible.

By Stephanie Burton 

Sourced from Business 2 Community

By Ali Luke

When I started blogging in 2008, there was a (roughly) agreed-on standard for blog posts: you should post around 500 words every weekday.

Now that I look back on that, it seems pretty silly. Some topics can be adequately covered in 300 words, while others might need 5,000. And some bloggers have a naturally terse writing style, whereas others like to dig deep and give lots of examples.

Around the end of 2013, long-form content became much more popular in the blogging world. (Here’s Darren’s post about ProBlogger’s own experiments with writing longer posts.) Then, as now, it seemed clear that Google had a preference for in-depth content.

But during the past few years, short pieces of content have become increasingly popular as well. Twitter, for instance, is often described as a “microblogging” platform. While plenty of people use it for general conversations or promotional tweets, others do use it in a blog-style way. Take a look at James Breakwell (@XplodingUnicorn)’s brilliant tweets about family life, for instance.

Lots of blogs also carry relatively short posts. Gizmodo is a good example, with very frequent news / time-sensitive posts. For instance, eBay is Knocking 15% Off Everything Just for Today was 168 words.

So should you write short posts, long posts, or something in between?

The answer is, as you might have guessed, it depends. You need to find a post length that suits your content, your readers, and (perhaps most importantly) you as a blogger.

But before we dig into those considerations, let’s take a quick look at length vs frequency.

Blog Post Length vs Frequency

While it’s not a rule, blogs that publish short posts usually publish them more frequently than blogs that publish long posts.

You can see why this makes sense for both the blogger and the reader. You might publish a 400-word post every weekday, or a 2000-word post once a week.

If you want to increase the length of your blog posts, you might also want to decrease how often you publish them. Otherwise you’ll burn out, and your readers will get overwhelmed.

(Sidenote: I’ve never unsubscribed from a blog because they posted less frequently than I wanted. However, I have unsubscribed from blogs that posted too frequently, especially if the quality of posts wasn’t consistent.)

So, with the caveat that changing the length of your content will likely mean changing the frequency too, here are some key considerations when thinking about how long your blog posts should be.

What Suits Your Content?

Some topics pretty much demand in-depth posts. If you’re writing about something that involves lots of different steps, such as “How to start a blog”, it’s probably not going to be short.

But other topics work best with short content. This is particularly the case for blogs that aim to entertain rather than inform. Readers may delight in reading lots of short anecdotes about your kids, but be put off by a rambling story.

Of course, you probably have a bit of flexibility on how exactly you approach your topic. So if you feel you want to write short posts rather than in-depth ones, come up with post ideas that would work for that. Instead of “How to start a blog”, you might write “How to register a domain name” or even “What is a domain name?”

What Suits Your Readers?

The next key consideration is whether your readers would prefer shorter or longer posts. If you already have a reasonable number of readers, you could survey them to find out. You could also take a look at your most popular posts in Google Analytics, or the posts that get the most comments or shares. Does short or long content seem to resonate better with your audience?

You might potentially find that your readers like a mix of posts. Maybe they want fairly short and to-the-point posts most of the time, with a much longer piece of content occasionally thrown in.

What Suits You?

Last, but certainly not least, comes… you. Are you the sort of writer who naturally produces concise, impactful posts like Seth Godin does? Or do you love to dig into a topic and write a post that covers every angle?

If you’ve been trying to write long posts but struggling to stay motivated and productive, it could be a sign you’re better suited to sharing short, succinct pieces of content instead. On the other hand, if you’ve been writing three or more short pieces every week and it feels like you’re on a content treadmill, writing one long piece every week or even every couple of weeks might work better for you.

The great thing about blogging is there are no “rules” on how a blog post should look. You’re free to write 10,000-word epic guides (such as Neil Patel’s Online Marketing Made Simple: A Step-by-Step Guide), or posts with only a few words and mostly pictures or embedded tweets (such as Buzzfeed’s 19 Hilarious Back-To-School Tweets From Parents Who Have Been There), or anything in between.

Quick note: If you’re concerned about the SEO benefits of short vs long content, it’s worth knowing that many experts believe longer content does better on Google. However, if you and your existing readers prefer short posts, don’t force yourself to create long content. It will  only rank well if it’s really good (and gets backlinks).

So what sort of content will you create: short or long? It’s completely up to you. Have a look around and see what others are doing, experiment with different lengths yourself, or come and discuss short vs long in the ProBlogger Community.

Image Credit: Markus Spiske

 

By Ali Luke

Sourced from PROBLOGGER

By Pierre DeBois

Marketers may have once doubted the possibility of doing so, but there’s no doubt today that retailer interest in social commerce is rising, and has been rising steadily over the years as social became an important part of the mobile nexus, along with the willingness to make purchases via mobile. For example, Business Insider reported last year that the top 500 retailers earned $3.3 billion from social shopping in 2014, a 26 percent increase over 2013.

The result? Consumer interest in products and services is leading to sales, as customers are becoming more comfortable using their phones for online purchases or to complete purchases in-store. How then should marketers and retailers think about marketing for each social media platform? Here are a few observations that can strengthen your strategy development.

Facebook

The largest social media platform has been refining user options for expressing themselves—from emoticons to live video.  Marketers can best leverage Facebook through video by using Facebook Live to speak with business page followers. Many businesses of all scales, such as The Bassline Group in Chicago, use video to connect with customers regularly.

Here are some ideas for Facebook Live content:

  • Product launches and demonstrations: Comments from followers can provide feedback that can become valuable insights when a new product is being revealed.
  • Customer service sessions: Troubleshooting problems with devices or products can incorporate responses from followers, treating it as as face-to-face with a real person.
  • Q&A sessions: Q & A sessions offer opportunities to build customer rapport and trust. Marketers can invite experts to help answer product or service questions from your customers.

Many of these ideas can be conducted through a video platform. Using Facebook Live from a mobile device requires the Pages Manager App.

Facebook is also a dominant advertising platform among social media platforms.  Ads enhance strategy in conveying messages to customers, and Facebook ads have been effective in reach, especially in mobile.  Marketers should look to use Facebook ads as a means to connect to customers on the go.

Marketers can also look forward to more Facebook refinements, and for good reason. Marketing Land reported that Facebook will reach maximum News Feed ad load during 2017. This means Facebook must experiment with new ways to deliver ads and other marketing features to continue its revenue growth.

Twitter

Twitter has always been a means for connecting to people outside of a customer base. Past social media strategies have suggested that Facebook pages tend to attract customers familiar with your brand, while Twitter profiles tend to attract people who are seeking your products and services, consequently discovering your business.

Twitter has striven to provide features that deepen engagement.   Industry analysts have been critical of recent trends that suggest waning user interest in Twitter.   Brands interested in immersive advertising experiences have demanded more segmentation features.  In response Twitter has introduced ad groups, a campaign feature that customizes according to segment. It has revised its analytics dashboard to improve campaign measurement.

Marketers should also consider Twitter as an opportunity to provide customer service.  According to Twitter,  an Applied Marketing Science study confirmed that customer service on Twitter influences sales. Providing customer service through social channels like Twitter can be a fast way to connect to customers and let them know that their needs are indeed heard.  But marketers must verify that customers are comfortable using Twitter before initiating or expanding customer service resources.

Pinterest

Pinterest has become a search engine, according to Marketing Land. Users pin Pinterest images after discovering products, services, and brands they like the most. This planning reflects the potential of future purchases.

Marketers can strategize on this behavior by creating a preview board in Pinterest—teaser images and ideas that let followers know about what’s to come.  YouTube videos can also be embedded in a pin—at the top of this article is one I made for a presentation as an example.  Cultivating a preview board keeps users engaged and builds a following that eventually leads to sales.

Instagram

Retailers and brands are discovering how inspirational posts on Instagram can raise branding impact. New tools, such as Instagram Analytics, are starting to help marketers manage that impact. These tools are meant to leverage the best aspect of Instagram—presenting unique images and video that show how a product or service is used among consumers, or reflect the quality of a product.

The content can range from lifestyle associations, such as hiking with Timberland boots, or showing how boots are manufactured to exacting standards. Overall, images should augment the imaginative connection customers have with brands.

Supplementing Social Media Strategy With Analytic Tools Is Now A Must

No matter what combination of social media is used, marketers should also examine advanced dashboards options that blend social media data into a central graph.  Options run the gamut from Supermetrics—a service that lets you pull data from an Excel sheet into Google Data Studio and then into a dashboard.  R programming models can also be used to predict trends. These tools can determine which platforms are best in referring traffic to retailers’ websites and apps.

Can you sell products in social media?  Customer response appears to make that answer an emphatic “Yes!”  But it is up to marketers to make sure they listen to how that yes is expressed, and use that knowledge to inform their social strategy.

By Pierre DeBois

Sourced from DMN Data. Strategy. Technology.

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In the Google Marketing Platform, Audiences are how we pass collections of users between tools – like sharing a Google Analytics audience with Google Ads, Google Display & Video 360, or Google Optimize. While there are many ways to accomplish the same objective, using simple audience definitions in Google Analytics can improve your flexibility and accuracy when remarketing to users through Google Ads.

By keeping each audience definition modular and relying on tool-specific features, you can avoid situations that waste your money and annoy users.

What is a Google Ads Audience?

Remarking audiences in Google Ads allow you to target specific users based on a set of criteria you get to define. These audiences can be created in Google Ads or they can be created in and imported from Google Analytics.

You can then use multiple audience definitions when targeting a remarketing audience in Google Ads. For example, you could create 2 separate audiences in GA. Then in Google Ads, you could target a remarketing audience that includes everyone from the first audience and excludes everyone from the second.

This post by Michael explains in detail how to set up audiences in Google Analytics and how to import them into Google Ads.

Tell Me If This Sounds Familiar

Perhaps you’ve been in this situation: 1) You’re shopping for something online. 2) You buy that thing. 3) You proceed to get bombarded by ads for that thing. A quick search shows this is not a unique problem.

How Does This Happen

Anecdotally, I think most of can recall to a time that advertising has failed – which seems particularly infuriating in digital platforms where we expect/hope there’s a greater form of the good kind of personalization. While there are many reasons why search and display advertising can fail, one particularly manageable problem is how people define the audiences they target.

There are more advanced retargeting methods for ecommerce websites, like dynamic remarketing, but let’s go through an example where we might need to remarket to someone who visited a valuable page on our site – either a service or product that we’re trying to promote.

Say you want to remarket a specific product to users who have added that product to their cart but did not purchase it. You could include all of those criteria in a single audience definition and use it to create your remarketing audience in Google Ads:

complex segment

The problem arises when a user comes back and ultimately purchases the product – whether they return later that day or two weeks from now, they’re still going to be in that remarketing audience because, at one time, they abandoned that product in their cart. Meeting the criteria of the audience adds them to the audience, but purchasing the product does not remove them from the list.

BUT IT CAN – as long as you have your remarketing audience set up correctly.

Streamlining Your Audience Definitions

The solution to the audience issue can be simple: rework your audience definition into something that isn’t so specific.

You can and will have audience definitions that involve multiple criteria, but you need to think through the definition to make sure you aren’t trapping users in a remarketing loop.

To remedy the situation I’ve created above, define one audience that includes all users who added that product to their cart:

simple segment: add to cart

Then, create a separate audience for users who purchased that product:

simple segment: transaction

When creating your remarketing audience in Google Ads, you can include all users from the add to cart audience and exclude all users that are in the transaction audience.

Voilà: a remarketing audience that automatically removes users who have purchased that product.

shopping

Every Coin Has Two Sides

There’s a second principle that we should all adopt, and this applies to almost every problem we try to solve. When we attempt to target an ad to users by creating an audience to target, we need to answer both questions: Who should see this Ad? as well as Who should not see this Ad? These questions can help guide the audience creation and setup inside of Google Ads.

This applies to other challenges as well – when we’re adding tagging to certain pages on our site or creating experiment targeting in Google Optimize, we have to answer similar questions or we’ll end overcounting our conversions or showing our experiments to too many people.

Complicated Audience Definitions are a Bad Idea, Cont.

If you aren’t convinced by the lone scenario above, we have a few more reasons complex audience definitions are a bad idea.

1. Your audiences don’t collect enough cookies to be useful.

If your audience applies to just 3 people it is way too specific. You want/need to find that balance between targeting the most appropriate groups while also collecting enough cookies.

Bigger audiences are better. Audiences with 1,000 cookies can be used anywhere. Less than that, and they can only be used in display.

2. You think you’re targeting one group of users when, really, you’re targeting this other group.

The example I’ve given above applies here. You were inadvertently keeping users who had purchased the product in that remarketing audience.

This can cause the data your collecting (or at the very least your interpretation of that data) to be incorrect. It can also waste money.

3. You end up with a million audience definitions.

If your audience definition is specific, chances are you’re going to end up with a lot of those very specific audiences.

Keep in mind: once an audience has been created, it can’t be deleted – it can only be closed.

Additional Tips

Evaluate the data before you create the audience. Set up your audience as a segment in GA first to ensure you aren’t running into any of the issues above. You can either look at the segment preview or apply that segment to your GA reports and click around to see if the data the segment is pulling in makes sense.

“I think people also try to make audiences very specific because they forget that they are able to combine it with targeting native to the tools or other dynamic elements. Dynamic attributes instead of product-level audiences help to scale. Targeting in conjunction with keyword and topic targets helps to contextualize ads.”

Stephen Kapusta

Shoutout to my colleague Stephen Kapusta for contributing to this post!

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Sourced from LunaMetrics