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By Dirk Petzold

Master E-Commerce and Build Your Online Store

Starting an online store can feel overwhelming, especially if you’re not a tech expert. But with e-commerce booming and Shopify leading the way as one of the best platforms, there’s never been a better time to take the plunge. Whether you want to launch your first product line, grow a small business, or simply explore a new way to share your creativity with the world, learning how to set up an online shop is an invaluable skill.

That’s where Rocío Carvajal’s online course comes in. Designed for absolute beginners, this course takes the guesswork out of e-commerce. With Rocío as your guide, you’ll learn how to create a fully functional Shopify store from scratch. From setting up your account to designing a storefront and launching your shop, Rocío walks you through every step of the process.

What makes this course stand out is Rocío’s extensive experience. As the founder of The Make Group, an e-commerce and digital marketing agency in London, she has helped big-name clients like Amazon, Shell, and Sky succeed online. But don’t let her impressive resume intimidate you—her teaching style is approachable and easy to follow, making even the most complex tasks feel doable.

Whether you’re dreaming of starting a side hustle or building a full-fledged online business, this course gives you everything you need to get started. Let’s break down what you can expect and why this course could be the perfect starting point for your e-commerce journey.

About the Instructor

Rocío Carvajal brings unmatched expertise to this course. As the founder of The Make Group, a London-based e-commerce and digital marketing agency, she has helped global brands like Amazon, Shell, and Sky thrive in the digital space. With over a decade of hands-on experience, Rocío has mastered the art of crafting successful online businesses. Her teaching style reflects a balance of professionalism and accessibility, making complex topics understandable for all learners.

What You Will Learn

This course is tailored for those with little to no prior knowledge of e-commerce. Students will learn to:

  • Set up a Shopify account and navigate its interface.
  • Design a user-friendly, visually appealing storefront.
  • Integrate essential features like payment gateways, shipping options, and product categories.
  • Optimize product listings for better visibility and sales performance.
  • Manage orders and monitor store analytics for long-term success.

By the end of the course, participants will have a fully operational online store ready to serve customers.

Who Should Take This Course?

This course is ideal for anyone eager to explore e-commerce for the first time. It is especially suitable for:

  • Entrepreneurs launching their first product line.
  • Small business owners transitioning from physical stores to online sales.
  • Creatives and freelancers looking to monetize their work through an online shop.

No prior technical knowledge is required, making this course accessible to anyone with a computer and an internet connection.

Strengths of the Course

  1. Beginner-Friendly Approach
    Rocío ensures that every concept is explained clearly, with practical examples to illustrate key points. The step-by-step format eliminates confusion and builds confidence.
  2. Hands-On Project
    The course culminates in the creation of a fully functional Shopify store, providing students with a tangible outcome to showcase their efforts.
  3. Expert Insights
    Drawing from her extensive experience, Rocío shares valuable tips and real-world examples that elevate the learning experience.
  4. Lifetime Access
    Students can revisit the course materials whenever needed, making it a long-term resource for continuous improvement.

Room for Improvement

Although the course excels in its simplicity, some students might benefit from additional content on advanced Shopify features, such as marketing integrations and SEO optimization. Providing optional modules for advanced learners could expand its appeal.


Rocío Carvajal’s Shopify course is an excellent starting point for anyone interested in entering the e-commerce arena. With a clear focus on actionable learning, it equips students with the skills needed to create and manage an online store with ease. Whether you are a complete beginner or someone seeking a structured introduction to Shopify, this course delivers practical knowledge backed by years of professional expertise.

For entrepreneurs ready to take their first steps in e-commerce, this course provides the tools and guidance necessary to succeed in the digital marketplace.

By Dirk Petzold

Sourced from WE AND THE COLOUR

By Aisha Counts

Meta Platforms Inc.’s Instagram will soon account for half of the company’s advertising revenue in the U.S., according to estimates from research firm Emarketer, further cementing the photo- and video-sharing app’s role as the key growth driver for the company.

Instagram has steadily expanded into arguably the most important part of Meta’s business, not only for its role-driving revenue but also as a vehicle for features like Reels and Threads that offer competition to rivals. In 2021, Instagram generated $32.4 billion globally, or 27% of the company’s total sales. By early 2022, Instagram was responsible for nearly 30% of Meta’s global business, according to court filings released earlier this year.

Instagram is expected to top $32 billion in U.S. advertising revenue in 2025, up more than 24% from the current year, according to data from Emarketer. The video-sharing app has more than 148 million American users.

Meta’s focus on video content has been a major contributor to that growth, wrote Jasmine Enberg, principal analyst at Emarketer, in a blog post. “Instagram is now a video-first platform, with users spending close to two-thirds of their Instagram time watching videos,” she wrote.

Meta previously told investors that Instagram Reels, a short-form video product that rivals TikTok, makes up more than 50% of the time people spend on the app.

Feature Image Credit: Brendon Thorne/Bloomberg

By Aisha Counts

Washington Post

Sourced from The Spokesman-Review

By Peter Hoskins

TikTok’s efforts to stop children using the app and protect their personal data have been inadequate, a Canadian investigation has found.

Hundreds of thousands of children in the country use TikTok each year despite the firm saying it is not intended for people under the age of 13, according to the findings.

The investigation also found TikTok had collected sensitive personal information from “a large number” of Canadian children and used it for online marketing and content targeting.

TikTok told the BBC that it will introduce a number of measures to “strengthen our platform for Canadians” although it disputes some of the findings.

Feature image credit: LightRocket via Getty Images

By Peter Hoskins

Sourced from BBC

Sourced from BCG

This brief is based on the article “Five Truths (and One Lie) About Corporate Transformation.”

Change can be daunting for any business. It can even be painful. But when change fails to deliver short- and long-term value for a company, it can land a CEO in the unenviable position of having led a failed transformation.

The odds are certainly stacked against success. A new BCG global analysis shows that only 1 in 4 transformations deliver value-creating, enduring change.

A 75% failure rate is sobering for any CEO mulling a transformation path. But BCG’s analysis has brought to light five truths CEOs can embrace to improve their chances of leading a successful transformation, as well as a common lie they should never tell themselves.

Five Truths

1. CEOs can (and should) fix things before they break. Starting a transformation when a company’s total shareholder returns (TSR) are level pegging or ahead of industry averages delivers significantly more value (2.7 percentage points higher TSR over three years) compared to change efforts launched after a company has fallen behind its peers.

2. Leadership will make or break the transformation. Success often pivots on whether a company’s leadership fully demonstrates their willingness and commitment to change. Sometimes, this necessitates an organizational restructuring. BCG data shows that launching a leadership change during a transformation can deliver 4.1 percentage points greater TSR performance over a five-year arc (compared to a previous downturn period). The impact on TSR can nearly double that if the new leadership comes from outside the company.

3. CEOs cannot cut their way to greatness. One year into a transformation launch, investor expectations drive over 70% of TSR outperformance (compared to peers), while efficiency improvements account for only 13%. This disparity underscores the need for CEOs to craft a compelling transformation plan and shareholder narrative at the start of their efforts. Five years into a transformation, cost reductions do play a bigger role, driving more than 30% of TSR outperformance. But even that share is eclipsed by revenue growth, which accounts for more than 40%—indicating that when it comes to long-term transformation success, execution is key.

4. Transformations require a long-term orientation. Transformations with a long-term strategic orientation are associated with 12.5 percentage points higher TSR over five years, BCG analysis shows. Organizations that strike a forward-looking stance often have an entrepreneurial culture that continuously develops new ideas and is unafraid to try unproven models. To support this bold, innovative orientation, companies can complement traditional, backward-looking performance metrics with more forward-focused ones.

5. CEOs cannot make things up as they go. Establishing a formal transformation program is associated with 5.9 percentage points greater TSR over a five-year change effort. In the same vein, CEOs who put their money where mouth is can also unlock greater transformation value. According to BCG’s analysis, a higher-than-industry average restructuring investment is associated with 5.7 percentage points greater TSR in the long run.

One Lie to Avoid

Thinking these truths don’t apply to everyone. At any point over the past two decades, roughly a third of companies were significantly underperforming their peers. Some lagged for years. Transformation is often necessary to improve performance, but it is very tough to get right. CEOs who realize they are probably not the exception to the five truths and instead internalize and act on them fully are more likely to ascend to the ranks of the one quarter of corporate chiefs who actually get change right.

Sourced from BCG

By Jack Kelly

As we stand on the cusp of a new year, the job market continues to evolve at an unprecedented pace, driven by technological advancements and shifting economic realities. In this dynamic environment, professionals across all industries are recognizing the critical importance of upskilling and reskilling to remain competitive and relevant.

The coming year presents a golden opportunity to invest in yourself by acquiring the in-demand skills that employers are actively seeking, ensuring you’re well-positioned for career growth and new opportunities in an increasingly digital and automated world.

The rapid acceleration of digital transformation, catalysed by recent global events, has reshaped the way businesses operate and the skills they require from their workforce. From artificial intelligence and data analytics to cloud computing and cybersecurity, the demand for tech-savvy professionals continues to soar across sectors.

In-Demand Hard Skills For The New Year

As traditional job roles evolve and new positions emerge, the ability to learn and adapt quickly has become a critical asset in itself. By proactively developing these in-demand hard skills, you not only enhance your marketability but also position yourself to thrive in the face of future disruptions and opportunities in the job market.

1. Artificial Intelligence and Machine Learning

AI and machine learning are becoming indispensable skills in the job market, with their importance growing exponentially across industries. The demand for AI-related skills is 3.5 times higher than the average job skill, reflecting the rapid integration of these technologies in various sectors, a PwC report revealed.

This surge in demand is driven by the transformative potential of AI and ML in the workplace. This fast-emerging technology is expected to automate up to 300 million jobs in the United States and Europe, according to investment bank Goldman Sachs, while simultaneously creating 97 million new roles that require advanced technical skills, as predicted by the World Economic Forum. This shift is not just about job displacement; it’s about job evolution. Companies adopting AI are planning to expand their workforce, with 91% of firms integrating AI aiming to increase their employee numbers by 2025.

2. Cloud Computing

Cloud computing skills will remain in high demand, as the industry continues its explosive growth and transformation of business operations across sectors. Gartner forecasts global end-user cloud spending to reach $723 billion in 2025, a 21.5% increase from the previous year.

The rise of generative AI and the need for integrated platforms are accelerating cloud adoption, with 90% of organizations projected to have hybrid cloud deployments by 2027. As organizations continue to migrate their applications and workloads to the cloud, with 48% planning to move at least half of their applications within a year, proficiency in cloud computing will be crucial for professionals looking to stay relevant in the rapidly evolving job market of 2025.

3. Cybersecurity

Cybersecurity skills are highly coveted, as the digital landscape faces unprecedented threats and skyrocketing costs associated with cybercrimes. By 2025, global cybercrime costs are projected to reach a staggering $10.5 trillion annually, according to a report by Cybercrime Magazine.

This surge in cybercrime is accompanied by a severe shortage of qualified professionals in the field. The cybersecurity job market is expected to grow by 33% between 2023 and 2033, with an estimated 3.5 million unfilled cybersecurity positions worldwide by the end of 2025. This talent gap is further exacerbated by the rapid evolution of cyber threats, with encrypted threats increasing by 92% in 2024 and malware rising by 30% in the first half of the same year.

4. Data Analysis

Businesses are increasingly relying on transforming unstructured data into actionable insights to drive growth, improve user satisfaction and maintain a competitive edge in the market. The demand for data analytics expertise is surging across industries, with trends like AI-enhanced analytics, natural language processing and advanced data visualization reshaping how organizations leverage their data assets.

As organizations grapple with the challenges of data quality and governance, professionals skilled in ensuring data integrity and implementing effective data strategies will be in high demand, making data analysis an essential skill.

5. Digital Marketing

In today’s digital landscape, businesses are leveraging online social platforms to connect with and engage their target audiences and customers.

With global digital ad spending projected to surpass $740 billion in 2024, and over 5 billion social media users worldwide, proficiency in digital marketing strategies will be crucial for professionals looking to thrive in the competitive job market.

Feature Image Credit: Getty

By Jack Kelly

Follow me on Twitter or LinkedIn. Check out my website or some of my other work here.

Jack Kelly has been a senior contributor for Forbes since 2018, covering topics in career development, job market trends and workplace dynamics. His articles often focus on practical advice for job seekers and employees, as well as covering the latest news impacting workers so they can make informed decisions about their careers. Read More

Sourced from Forbes

By  and 

Summary.

A bi-annual poll of U.S. marketing leaders found that social media investments have declined to their lowest level in seven years. An analysis of poll data suggests that lack of strategy fit, weak returns, and new competition from retail media may help explain this dip. Researchers leverage their findings to offer suggestions to marketers on how to overcome past strategy misalignment in order to continue to benefit from social media’s immediacy and pervasiveness, including through the use of Gen AI.

In June 2020, social media spending surged to 23% of marketing budgets when the pandemic forced consumers to stay home and marketers pivoted to digital channels for outreach. A new, heightened focus on social media accelerated the digitization of marketing so that by 2022, fully 57% of spending was dedicated to digital marketing. The recent adoption of new marketing technology (Martech) to automate processes and the use of AI to generate content have driven digitization further into business models.

By  and 

Christine Moorman is the T. Austin Finch, Sr. Professor of Business Administration, Fuqua School of Business, Duke University. She is founder and director of The CMO Survey.
Koen Pauwels is the Associate Research Dean and Distinguished Professor of Marketing at Northeastern University and co-director of its Digital, Analytics, Technology and Automation (DATA) Initiative.

Sourced from Harvard Business Review

By Aurelie Sauthier

The boundaries betwee and content marketing are becoming less distinct for experts in our industry, prompting an important question: Is content marketing the future of influencer marketing? Central to this discussion are the strategic interplay between earned and paid influence, and the innovative approach of turning authentic, earned content into digital assets for paid advertising.

The Dynamics Of Earned Vs. Paid Influence

Influencer marketing fundamentally relies on two forms of influence:

• Earned influence consists of organic endorsements from influencers who genuinely support a brand or product. It is characterized by authenticity and trust, as influencers freely share their unfiltered experiences with their followers. This form of influence is highly valued for its credibility and deeper engagement.

• Paid influence involves compensating influencers for promoting a brand or product. While this provides brands with more control over messaging and reach, paid content can appear less genuine to some audiences. However, when executed thoughtfully, paid influence effectively amplifies a brand’s presence.

Content Marketing: The Bridge Between Earned And Paid Influence

Content marketing, which focuses on creating valuable, relevant and engaging content, is becoming a key strategy to bridge the gap between earned and paid influence. To deepen connections with audiences, brands are increasingly repurposing authentic, earned content into digital assets for paid ads.

This offers several advantages:

• Authenticity at scale: Repurposing genuine earned content for paid ads maintains the trust and credibility that come from organic endorsements, even in a paid context.

• Broader reach: Turning earned content into digital assets helps reach audiences beyond the influencer’s community, maximizing content impact.

• Cost efficiency: Repurposing existing content can be more cost-effective than producing new content, optimizing return on investment.

• Extended usability: You can use the content you’ve transformed into digital assets across multiple platforms and campaigns, enhancing its longevity and adaptability.

How My Agency Merges Earned And Paid Influence

In our always-on influencer programs, we try to always combine earned and paid influence to maximize impact for our clients. For the earned portion, we focus on securing as much in-feed video content as possible rather than ephemeral stories. This tactic ensures broader visibility and sustained engagement, as in-feed videos enjoy longer life spans and usually greater organic reach.

Once we have collected a range of earned videos, we carefully scrutinize each piece, identifying which content aligns most effectively with the brand’s messaging and objectives. We then obtain listing rights for the most compelling videos, allowing us to repurpose them as paid ads.

How To Turn Your Earned Influence Into Digital Assets

Transforming your earned influencer content into digital assets involves several strategic steps:

• Identify high-performing content: Select influencer posts that resonate strongly with the influencer’s audience and align with the brand’s values and messaging.

• Secure permissions: Obtain the necessary rights from influencers to repurpose their content for paid advertising, ensuring transparency and maintaining trust.

• Learn to let go of control: You must encourage internal teams—marketing, legal and compliance—to embrace the authenticity that makes influencer content powerful. This means relaxing some of the typical requirements in influencer briefs and trusting influencers to create content that genuinely connects with their audience.

• Repurpose content: Adapt the selected influencer content into various digital formats, such as video ads, banner ads or social media promotions, while preserving the original tone and authenticity.

• Amplify reach: Use paid channels to introduce earned influencer content to new audiences, extending its life span and impact far beyond the influencer’s immediate followers.

By embracing authenticity and giving influencers creative freedom, you can effectively turn earned content into valuable digital assets that resonate with a broader audience.

The Future: Unified Content And Influencer Strategies

Influencer marketing is moving toward a unified approach that leverages both earned and paid influence within a strategic content marketing framework. By converting authentic earned content into digital assets for paid ads, brands can harness the full potential of influencer marketing, significantly expanding reach and engagement.

Ultimately, the merging of influencer marketing and content marketing, supported by the strategic use of earned and paid influence, is redefining how brands connect with audiences. The brands that will thrive are those that can seamlessly integrate these approaches, creating content that resonates authentically while delivering measurable business outcomes. The future of influencer marketing is indeed entwined with content marketing—particularly in the smart use of earned influence as a foundational asset for paid advertising.

Feature Image Credit: getty

By Aurelie Sauthier

Aurelie Sauthier, President & Co-Founder of Made in, Canada 1st Influencer Marketing Agency, est. 2012 with a second office in Paris. Read Aurelie Sauthier’s full executive profile here.

Sourced from Forbes

By Alex Brueckmann,

Every year, millions of leadership hours are poured into what companies call “strategy.” Yet months later, those same organizations often find themselves no closer to clarity or competitive edge. The uncomfortable truth: What passes for strategy is actually often nothing more than management theatre. It looks important, it feels productive, but it changes nothing.

In two decades of watching executive teams wrestle with direction, I’ve noticed recurring patterns that lead to strategy failure. They’re seductive because they look like progress. But in reality, they trap organizations in cycles of motion without momentum. Here’s how to spot them and what to do instead.

Planning Replaces Direction

Does your company have an “Annual Strategic Plan” with dozens of initiatives, metrics and milestones? It feels structured. It feels disciplined. It’s also not strategy.

Real strategy doesn’t fit into fiscal years. It answers existential questions: “Where will we play? How will we win? What must we become to do that?” If your “strategy” process starts with budget spreadsheets, you’re managing activity. Planning—as in “who does what by when, and how do we pay for it”—is not direction. Separate the two. Design strategy to clarify direction. Let planning follow, not lead.

Big Goals Replace Coherent Choices

Ambitious goals sound inspiring: “Double our market share.” “Triple our revenue.” “Be the leader in our space.” But without an underlying logic for how that’s achieved, these ambitions are empty calories. They create hype instead of focus. Strategy isn’t about how much you’ll grow but about how you’ll win. The question every leadership team should wrestle with isn’t “How big can we get?” It’s “What position can we own that others can’t easily copy?”

Agility Becomes An Excuse For Drift

In volatile markets, “being agile” has become a mantra. But agility can easily become addiction. Constant pivoting may look dynamic, but it’s often a symptom of strategic drift. A truly strategic organization knows when not to move. It operates from clear principles that define what’s worth responding to and what’s just noise.

Take Nvidia: Before they became a $4 trillion company, they almost went bankrupt in the mid-1990s. Instead of pivoting away from chips, they stayed the course, learned, improved and broke through with GPUs.

Alignment Exists Only On Slides

Ask 10 executives in the same company to describe the strategy, and you’ll often hear 10 different stories. Yet those same leaders proudly declare they’re “aligned.” Misalignment doesn’t always show up as disagreement. Sometimes it hides in language, the subtle differences in what “innovation,” “growth” or “value” mean to different people. Those gaps compound as decisions cascade through the organization. You can’t execute what you can’t articulate.

If your team can’t explain the strategy in plain language, consistently, you’re confusing those around you. Define what you mean in your business when you use certain terms, instead of leaving it to everyone’s interpretation. There is a reason companies like Roche have terminology experts who define key terms. It avoids confusion by making sure they use the appropriate terms in the right situation, ensuring everyone has the same understanding.

Customers Set The Strategy

Being customer-focused sounds noble, and it often is. But it’s not the same as being strategic. Customers can tell you what they want today. They can’t tell you what will create value tomorrow. When leaders over-index on current customer feedback, they risk becoming a mirror of today’s demands instead of an architect of tomorrow’s advantage.

The real art lies in balancing insight and foresight. Listen deeply to your customers, and also scan the horizon: emerging technologies, cultural shifts and regulatory trends that could reshape your playing field. Strategy lives in that intersection between what customers value now and what they’ll need next.

Execution Is Treated As Someone Else’s Job

One of the most persistent myths in strategy is that executives design it and managers execute it. That’s pretty much nonsense and guarantees disappointment. Strategy lives or dies in the daily choices of everyone. It’s in these everyday situations that you recognize whether your ideas were ever viable.

You can’t design strategy at the top and implement it “down there.” Strategy needs to become everyone’s job, every day. Help everyone understand how their daily work needs to evolve and how that supports strategy and success.

Assess the capabilities, structures and systems, and ask where they need to be updated, tweaked or replaced by something new to support everyone in driving the strategy into action and results.

Updating Replaces Rethinking

When a strategy loses relevance, many companies don’t rebuild it. They take what’s already there and update it. A few new initiatives here, a KPI adjustment there, maybe a new buzzword about AI or “transformation.” It’s the corporate equivalent of a coat of paint on a collapsing wall. Refreshing feels responsible. Reinvention feels dangerous. So, many play it safe. Every few years, you need to ask: “If we were starting from scratch today, would we design the same strategy?” Because the answer is most likely no, it’s time for reinvention.

Allow yourself to clean the slate and reimagine your business. Shape a new ambition, and detail it in a vision statement that makes your teams go, “I want to be a part of bringing this to life.” Then make the choices that will get you there. It’s a great opportunity to let go of things that were right in the past but don’t serve you anymore.

The Courage To Lead Strategically

None of these patterns comes from incompetence. They come from good intentions, discipline, ambition, responsiveness, customer care. But together, they create a fog that obscures what strategy actually is: the discipline of making choices, sometimes painful ones, about the future you’re willing to build.

Real strategy forces trade-offs. It demands saying “no” more than “yes.” It replaces wishful goals with coherent choices, not plans and budget numbers. If you find yourself leading a team that’s somehow lost, you’re likely stuck in the loop of false strategy. Breaking that loop starts with reframing what “strategic” really means.

Feature image credit: Getty

By Alex Brueckmann

Alex Brueckmann is the Wall Street Journal bestselling author of “The Strategy Legacy” and CEO of Brueckmann Strategy Consultants Ltd. Read Alex Brueckmann’s full executive profile here. Find Alex Brueckmann on LinkedIn. Visit Alex’s website.

Sourced from Forbes

By Sherin Shibu 

Gen Z is barely using Google as a verb anymore.

Google is the most popular search engine in the world, but its dominance over search ad revenue—and Gen Z’s vernacular—is losing steam.

According to a Wall Street Journal report, Google’s share of the $88.8 billion U.S. search advertising market is expected to fall to the lowest point in over a decade as a diverse set of competitors like Amazon, Perplexity AI, and TikTok deliver alternative search experiences.

Consumers are conducting product searches through Amazon and social media searches through TikTok, with targeted ads creating revenue for each business along the way. Perplexity is expected to infuse its AI search results with ads later this month.

Those rival offerings will push Google’s U.S. search ad market share below 50% next year and bring Amazon’s share up to about 25%, per the WSJ.

Moreover, Bernstein Research shows that Gen Z is barely using the term Google as a verb. Young users are “searching” through social media, Amazon, and ChatGPT; they aren’t “Googling,” Bernstein analyst Mark Shmulik wrote in a September note.

As of last week, Google’s AI Overviews now display ads with relevant products under a “sponsored” banner. According to a Google spokesperson, the ads will only appear under relevant searches.

Example of ads in Google AI overviews. Credit: Google

Even with AI rivals like ChatGPT, Google’s numbers remain strong. Its share of the overall search market has remained at least 90% so far. Bing, Yahoo, and other search engines have less than 4% each of the market.

Google ad revenue also increased from 2022 to 2023, rising from $224.47 billion to $237.86 billion.

By Sherin Shibu 

Sherin Shibu is a business news reporter at Entrepreneur.com. She previously worked for PCMag, Business Insider, The Messenger, and ZDNET as a reporter and copyeditor. Her areas of coverage encompass tech, business, strategy, finance, and even space. She is a Columbia University graduate.

Sourced from Entrepreneur

By Rachel Curry

SearchGPT is already dubbed by some as the “Google killer.”

Arvind Jain, a former Google (GOOGL) engineer and now CEO of the enterprise A.I. search platform Glean, never saw Google’s approximately 90 percent market share in online search as overtly anticompetitive—after all, Google always had a superior search product, Jain said. In recent years, however, innovation seems to have given way to profitability. “The experience was getting worse, especially on mobile devices, where there are just way too many ads on the page,” the former Googler told Observer.

For the first time in many years, competition is ramping up. In July, OpenAI announced SearchGPT, an A.I.-powered search engine that many already dubbed the “Google killer.” Smaller players, such as Perplexity AI, are also gaining momentum in the search space.

“There is more serious competition than ever before,” Ashwini Karandikar, executive vice president of media, technology and data at the American Association of Advertising Agencies, an industry group, told Observer. Karandikar’s prescience is rooted in decades of industry experience, during which she witnessed digital advertising go from just 5 percent of a company’s advertising budget to practically 100 percent.

Technologically, answer engines powered by large language models (LLMs) have the potential to shake up the search and digital advertising markets, but Jain doesn’t think they’re not yet commercially ready. “Personally, as a user, I don’t feel comfortable going to these answer engines,” he said. That’s because most of them don’t provide the source of information from which they generate answers. Some chatbots are starting to cite sources, but this feature is still in the early stages. Ultimately, competitors will have to lean into a hybridized search solution, said Jain, which will combine plain search and plain answers for an optimized user experience.

That need for transparency has roots in the trust gap highlighted by consumer-facing A.I. products. The A.I. trust gap is “the sum of the persistent risks (both real and perceived) associated with A.I.,” Bhaskar Chakravorti, a business professor at Tufts University, wrote in a recent article for the Harvard Business Review. Common concerns around A.I. include deepfakes, hallucinations, data privacy and A.I.’s inherent black-box problem. Last year, Pew Research found that 52 percent of Americans feel more concerned than excited about the increased use of A.I., with people particularly torn about its application for finding accurate information online.

To establish public trust, companies like OpenAI, Google, Microsoft, Meta and Amazon are all prioritizing self-regulation. These companies are on a steering committee for a truth-seeking organization called C2PA, or the Coalition for Content Provenance and Authenticity. It’s an “open technical standard providing publishers, creators and consumers the ability to trace the origin of different types of media,” according to the coalition’s website.

Brand recognition will play a major role in trust, something Google simply has more of, said Andrew Frank, an analyst at Gartner. “People trust results because they see that they’re appearing on a search results page that they are familiar with,” he told Observer. “If you go to Perplexity, for example, as an alternative search engine, it has some powerful capabilities, but it doesn’t have that established brand trust yet that makes you feel confident that the results it’s giving you are unbiased and authentic.”

However, as the competitive landscape in search and digital advertising inevitably evolves, the leading position is not set in stone. Google is currently facing multiple antitrust charges over its dominance in the online search market. “Whatever happens with the trials, we’re definitely looking at a situation where marketers, in particular, are going to have to diversify their approach and do a lot more experimentation and testing of new channels, new techniques, new strategies for search and discovery,” said Frank, adding that this push forward is “mostly because of the impact of generative A.I.”

As new competitors enter the arena, monopoly concerns are not entirely assuaged. OpenAI itself is backed by Bing creator Microsoft. Meanwhile, Google is keeping up with A.I. trends with new products like AI Overviews. It’s possible the competitive waters will just get muddied. Nonetheless, innovation is already responding, and a somewhat consolidated market is good, said Frank. “We don’t want to see the same kind of fragmentation that made digital media so difficult to deal with in the early days,” he said.

Feature Image Credit: Jakub Porzycki/NurPhoto via Getty Images

By Rachel Curry

Sourced from Observer