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By Trishla Ostwal

Search Generative Experience could upend over 60% of publishers’ total organic traffic

Google launched its artificial intelligence-powered search engine, Search Generative Experience, in beta last May, sending publishers scrambling to prepare for a significant disruption in organic search traffic, with potential declines ranging from 20% to 60%, according to media executives and search engine optimization experts interviewed for this story.

A decrease in search traffic for publishers on the open web often translates to a decline in digital ad revenue. Marc McCollum, executive vice president of innovation at Raptive, estimates that with the current SGE, ad revenue loss could amount to as much as $2 billion annually across the publishing industry.

Raptive—which runs ad sales for titles like Half Baked Harvest, MacRumors and Stereogum—gets a significant percentage of its organic traffic from Google Search, according to McCollum. The company didn’t share specifics.

“When fully rolled out, SGE could result in a 25% decline in search traffic across its 5,000-publisher network,” McCollum said. Travel and family verticals saw the least favourable results, with a 29% loss in traffic, while the food vertical saw a 20% loss.

Meanwhile, other publishers expect a material decline in search traffic of over 60%, one publishing executive, who wished to remain anonymous because they weren’t authorized to speak to the media, told ADWEEK.

In response, publishers are preparing to combat the predicted SGE traffic impact, including retooling their SEO strategies, investing in content expertise and diversifying traffic.

“Advertising is still the largest revenue generator for Google, across Google properties and YouTube, and we can expect that they will continue to design SGE to maximize this revenue,” said Gartner vp analyst Nicole Greene. “Publishers need to rethink the structure of their companies, often focused on large investments and growth, and look to embrace the changes in technology and consumer engagement by diversifying revenue streams beyond advertising to areas like paid models and events. This helps bring content to consumers where they are more likely to engage.”

SGE is accessible to people in over 120 countries, including U.S., India, and Japan, where Google’s crawlers pull in content from across the internet and provide fact-driven opinions. However, not all keywords have a SGE response. Studying 23 websites in the technology industry last September, Search Engine Land reported an aggregate organic traffic drop of between 18% and 64%. A total of 1,242 high-impact keywords were identified across all 23 websites, of which 8% did not have an SGE.

Raptive conducted its first analysis last September, with a subsequent one in February, by comparing Google’s current search experience with SGE for its top 1,000 keywords that drive traffic to its network of websites. While some keywords yield no SGE results, some SGE responses include links to Raptive websites. Conversely, for other keywords, no links to Raptive websites were included in the SGE results. With an internal program that calculates expected click-through rates, Raptive arrived at an expected average traffic loss.

“It’s premature to estimate the traffic impact of our SGE experiment as we continue to rapidly evolve the user experience and design, including how links are displayed,” a Google spokesperson told ADWEEK. “We’ll continue to prioritize approaches that send valuable traffic to publishers and are showing more links to sites with SGE in search than before, creating new opportunities for content to be discovered.”

However, Raptive does not consider SGE results displayed above or instead of the traditional organic link as “new opportunities for content to be discovered,” said McCollum.

Diversifying traffic and content expertise

Publishers are increasingly looking into managing their intellectual property, either by legally defending or monetizing their content, said Steven Read, adMarketplace’s chief product officer.

A growing number of publishers, such as The Associated Press, have arranged licensing deals with OpenAI for its data in exchange for compensation. Meanwhile, The New York Times sued OpenAI and Microsoft over AI use of copyrighted content.

“Other publishers are also exploring options to sell [their] content via deals to OpenAI or other large language models,” Read said.

Elsewhere, publishers are taking a pragmatic approach to their editorial strategy, diversifying traffic from newsletters and subscriptions and, in some cases, investing in their own generative AI chatbots to attract traffic.

Money.com gets 40% of its traffic from Google Search, according to CEO Greg Powel, a former Google employee. The publisher is reworking its website format by including snippets of content deployed in a question-and-answer format, answering people’s questions related to a product or service, ultimately, to increase traffic from SGE.

“The idea is that Google would crawl and incorporate that into SGE potentially,” said Powel.

Meanwhile, publishers with less editorial flexibility are exploring paid search and social ads to grab traffic, said McCollum.

Publisher clients at Collective Measures are gearing up for mid-funnel SGE queries, which include comparison questions for products and services. They aim to rank for questions that SGE has not yet answered, as traffic for top-level queries is expected to shrink.

“It’s important to try to get into the SGE result, as well as to rank for those things that SGE isn’t showing,” said Katie Tweedy, associate director of SEO and content marketing at Collective Measures.

Ultimately, it’s all contingent on people’s behaviour. In the SGE environment, ads are displayed toward the bottom of the AI-generated response, unlike the current experience, where sponsored ads typically appear at the top.

“Potentially, people won’t click on ads as much, and that cannibalizes revenue for Google in a big way,” said Powel. “If Google makes a lot less money when they show SGE, I will hypothesize that they might not show [SGE] for that query.”

Feature Image Credit: Malorny/Getty Images

By Trishla Ostwal

Trishla is an Adweek staff reporter covering tech policy.

Sourced from ADWEEK

Sourced from Association of Advertisers in Ireland

We were delighted to have Garry Blair from Nielsen join us on Tuesday April 26th for our Toolkit webinar.

In this highly anticipated session, Garry provided his insights on advertising in 2023 and offered valuable predictions on key category insights and trends for 2024.

If you missed out on the session or would like a recap, you can watch it back below!

Sourced from Association of Advertisers in Ireland

 

By Melissa Houston

In a dynamic job market where traditional employment is no longer the only path to financial success, high-income skills have become essential for anyone aiming to earn a substantial livelihood. Whether you’re a budding entrepreneur, a freelancer looking to expand your service offerings, or a mid-career switcher, developing these high-income skills can set you on a prosperous path.

But what exactly constitutes a high-income skill? It’s a capability that’s in demand, often digitally focused, and can be quite remunerative.

To help you identify and hone these valuable competencies, here’s a list of seven high-income skills that you can start capitalizing on today:

1. Copywriting

At the core of advertising, marketing, and even fundraising, copywriting is a foundational skill for any entrepreneur. The ability to write compelling and persuasive content can make or break your sales, marketing campaigns, and overall brand voice. Entrepreneurs skilled in copywriting can craft messages that resonate with their target audience, drive sales, and build brand loyalty. Whether it’s a killer ad, a gripping email campaign, or a high-converting landing page, this is a skill that continuously proves its worth in the business world.

2. Data Analysis

In the age of big data, making informed business decisions is non-negotiable. Entrepreneurs proficient in data analysis can identify trends, take advantage of market insights, and optimize their operations. They know how to use various analytics tools to derive value from customer data, improve business processes, and forecast future trends. This skill is crucial for anyone wanting to create a competitive edge and ensure every move is backed by concrete evidence.

3. Search Engine Optimization (SEO)

Having a top-notch product or service is only beneficial if people can find you, and SEO is the key to visibility. Mastering the art of SEO can help your business rank higher in search engine results, drive traffic to your website, and increase your online presence. Entrepreneurs who understand and stay current with SEO best practices can ensure that their business is always at the forefront of potential customers’ online searches, which directly translates into revenue.

4. Digital Marketing

Digital marketing encapsulates a range of skills that are all highly valuable for entrepreneurs looking to succeed online. From social media marketing and content strategy to email marketing and paid advertising, this skill set allows you to reach your audience where they are most active. The online world is constantly evolving, with new platforms and tools emerging regularly. An adept digital marketer knows how to adapt swiftly, exploiting new opportunities for brand growth and customer acquisition.

5. Public Speaking

The ability to communicate effectively and persuasively with an audience is a skill that can open innumerable doors for an entrepreneur. Public speaking helps you to present your message and vision with confidence, whether at a business meeting, industry conference, or investor pitch. Entrepreneurs who master this skill can inspire their teams, engage potential stakeholders, and build relationships that can propel their business forward.

6. Sales

The lifeblood of any business is its sales, and the art of selling effectively can be incredibly lucrative if honed correctly. Understanding sales techniques, negotiation strategies, and customer relationship management (CRM) systems is critical. Entrepreneurs who excel in sales consistently drive revenue and foster lasting client partnerships.

7. Strategic Planning

Strategic planning is about setting objectives, determining what actions need to be taken to achieve those objectives, and aligning resources to successfully carry out those actions. Entrepreneurs with these skills can plot a clear path to success and pivot when necessary without losing sight of their key goals. Strategic planning helps businesses to capitalize on strengths, mitigate weaknesses, take advantage of opportunities, and prepare for potential threats, steering clear of the pitfalls that can derail less-prepared ventures.

The bottom line is that by focusing on developing these high-income skills, you’ll not only make yourself more valuable in the marketplace but also open new avenues for income. Start by identifying which skills align with your passions and strengths and plan to learn and refine them. Remember, the most successful individuals are those who are continually learning and adapting, so keep honing your craft and watch your earning potential grow.

Follow me on Twitter or LinkedIn. Check out my website or some of my other work here.

Sourced from Forbes

By Marianella Manzur

It’s simple; if you rely on your online presence to attract business, you must be hands-on when it comes to content marketing.

In my time as a global director of sales and marketing, this has become crystal clear. Even for a niche product, in fact especially for a niche product, expanding your online footprint with useful content in multiple touchpoints is a must.

Short funnel, long funnel, B2B, B2C, impulse buy, considered purchase or whatever else applies—there are no exceptions. When done right, inbound marketing that supplies good content that answers questions, addresses pain points and highlights your expertise will always add to your bottom line.

I’ve had a front-row seat to the content marketing activities at my company, and based on this, here are just a few ways you can leverage your content marketing for continued success:

Building Expertise

It takes time, but by committing to regularly producing quality content, you can gradually establish yourself as an expert in your field. From blog posts to videos on YouTube to online events and more, content marketing builds trust in your brand and lends credibility to your voice as one that can provide answers to the questions that send hundreds of millions of people to the internet every day.

Based on my experience leading a company that has managed to become consistently in the top search results related to our industry, I can confirm the importance of investing time and resources to provide the content that someone, somewhere, is looking for right at this moment.

Using A Content Calendar

Using an actual calendar to plan ahead allows you to make sure you’re mixing things up and avoiding repetition in your content. For me, updates on immigration policy, announcements about events my company is organizing, recaps of events and thought leadership on industry trends are all in the mix. You want to keep those who follow you engaged and show you are involved with the industry and committed to keeping up with the latest information.

The Power Of Different Channels

Being active at multiple touchpoints is essential, and you need to know how to leverage the power of different content distribution channels to the fullest extent possible.

While social media is a crucial component of any marketing strategy, I find that traditional email is still an effective way to distribute content to partners and other professionals. Understanding how users interact with different platforms is critical. For example, if your B2B game is the most important aspect of your business, LinkedIn is the unquestioned must for your marketing toolbox.

Hosting Webinars

It’s no longer a secret that webinars are an amazingly effective way to get your target audience to spend time with you. This is especially true when a long funnel or customer education is involved.

I’ve found that arranging expert guest voices is relatively easy in an age when those experts are constantly working on expanding their own online profiles. Thanks to a wide range of tools, webinars are easy to organize, and they are lead-generation gold mines. Then, of course, when it’s all over, the webinar recording can serve as fantastic content marketing for years to come. That’s a win-win-win situation you can’t afford to miss out on.

Sharing Online Forums

It’s important to create good relationships with a number of platforms and online communities that allow you to share your thoughts on various topics related to your industry. I know from experience that these guest posts are often the first point of contact with readers who later become customers or partners.

It goes to show that you never really know who will be reading something you post. If you can present yourself well and address issues that affect people, you never know where you might pick up a lead. The lesson here is to seek out relationships where you can be invited to supply content as an expert guest. It’s another opportunity to establish your brand as an expert in the field and connect with an audience that might not otherwise notice you.

Content Is King

They say that content is king, and my experience confirms it. Consistently providing high-value content, whatever form it may take, to engage and educate an audience is a great way to yield positive results for your business. In a “buy now” world, content marketing supplies the slow drip you need to build trust, establish a brand and move the conversation forward.

Look at the most successful brands, global or local, and you’ll see that they all share this in common—they produce engaging content that doesn’t ask for anything in return. This approach has been absolutely essential to my company’s success.

Feature Image Credit: GETTY

By Marianella Manzur

Follow me on LinkedIn. Check out my website.

Global Director of Sales and Marketing at Joorney. Helping entrepreneurs and immigrants reach their goals, one business document at a time.

Sourced from Forbes

BY JEFF PEROUTKA

This two-pronged approach to SEO will increase your website’s relevance.

When others link to your website, Google wants to learn what value you can provide to users — the very reason someone gave you a backlink. That’s where digital public relations (digital PR) comes in.

Compared to manual link building, digital PR focuses on teaching a search engine about your expertise, which is reaffirmed by other publications linking to your content.

Let’s take a deeper look at how search engines like Google have evolved, how digital PR works and why using it together with manual link-building efforts is considered best to keep your website relevant.

Google has grown smart

Google is traditionally all about links — the more links inserted, the better. However, it has grown into a smart semantic search engine. Instead of simply looking at the links, it tries to understand the context, including the site’s information, what it offers and similar details.

Google’s focus is shifting to value sites that provide helpful content and strong Experience, Expertise, Authoritativeness and Trustworthiness (E-E-A-T) signals. In other words, link quality will matter more than quantity.

For example, websites with limited authority, despite their high traffic, are focusing on establishing topical relevance. They’re basically convincing Google that they are experts in a particular topic or niche. And this is one of the defining factors between digital PR and manual link building.

Understanding digital PR

Digital PR is very much like traditional public relations, except that it’s focused on the digital space. It’s the use of online channels to manage your brand’s reputation and build positive relationships with your target audience.

When it comes to search engine optimization (SEO), digital PR helps in:

  • Attracting visitors to your website.
  • Getting other websites to link back to yours, which improves your website’s authority and ranking in search engine results pages (SERPs).

There’s no single way to perform digital PR outreach. However, a common but effective strategy involves content creation efforts. In other words, you need to create valuable assets, including reports, infographics, white papers, statistics, and other content that is good enough for other publications to link to your work organically.

Digital PR makes for quality backlinks but takes time

Organic backlinks — voluntary links to your content — are considered higher-quality links than those you manually build (either by guest posting or affiliate linking). Digital PR is a powerful tool for acquiring such high-quality backlinks. However, it’s a long shot that requires effort and patience to yield good results. Here’s why.

Building relationships

You must demonstrate your brand’s value and expertise consistently before your target audience members become willing to recommend or link to your content.

Creating valuable content

Researching topics, providing commentary or launching campaigns are not done in one sitting. You need to invest a significant amount of time and resources.

Earning organic coverage

Journalists get pitched constantly, so your content needs to be truly newsworthy and relevant to their audience to stand out and secure coverage. Sometimes, you must also have a strategic outreach plan to pitch your content to the right journalists and publications.

Manual link-building remains an effective SEO strategy

While digital PR is a great way to boost authority, manual link-building remains effective in maintaining your website’s visibility and relevance. The only difference is that you’re proactively getting the backlinks to your website rather than letting journalists voluntarily do the linking.

Still, given the change in the current landscape, you should focus your link-building efforts on earning juicy links rather than spamming them. Here are a few manual link-building strategies that might still provide good results:

Guest posting

Write high-quality articles for other relevant websites in your niche. Then, make sure that you include a link back to your own website within the content.

Broken link building

Find broken links on relevant websites and reach out to the website owners, suggesting your content as a replacement.

Help a Reporter Out (HARO) pitching

There are certain platforms where journalists post their queries on topics that might be too niche. Respond to their questions with great answers, you might potentially earn a backlink in the published article.

Networking and relationship-building

Connecting with influences and leaders in your niche always remains a good tactic. As you build relationships for your business, you may also find natural link opportunities.

Manual link-building risks penalties

Manual link building is seen as a method to replicate digital PR link earning (which can take a long time). While it can be faster, it also carries the risk of getting your website penalized when done incorrectly. Here are some cases where this might happen:

Unnatural link profile

Search engines like Google analyse link patterns to identify websites engaging in manipulative link building. An example of this is when your website has a sudden surge of links that seem unnatural, including those from low-quality websites, identical anchor texts, or links to private blog networks.

Manipulative link-building techniques

Engaging in specific practices can be directly flagged as manipulative and lead to penalties. Examples include link buying, excessive link exchanges and comment spam.

A two-pronged approach to link building is the best

Truthfully speaking, search engines tend to rely more on topic relevance than human-driven linking efforts today. In other words, digital PR is becoming the trend — and you should hop on to it, too.

However, combining both approaches can help your business build a more effective strategy for building high-quality links. In particular, digital PR will help you get natural and authoritative links from reputable sources. Meanwhile, manual link building allows you to target and control link quality.

Digital PR can be resource-intensive, as compared with manual link building. If your team is not yet ready to focus on high-quality content creation, manual link building remains a great avenue to take.

BY JEFF PEROUTKA

ENTREPRENEUR LEADERSHIP NETWORK® CONTRIBUTOR

CEO of Pror Marketing. With five years of SEO experience, Jeff has led teams, taught Fortune 1000 companies, and worked with 120+ clients. As the founder of Pror.io, a seven-figure marketing agency, he’s dedicated to boosting businesses with top-notch SEO strategies. Upwork Expert-Vetted Freelancer.

Sourced from Entrepreneur

By Georgie Everitt

Does AI pose a threat to copywriters? No, says Georgie Everitt: not if we remember that words hit differently when they come from humans.

Do you ever feel like you’re being watched? I do. At this very moment, actually, as I sit writing at my desk, in the B2B marketing agency I work for, I think – what if my colleagues see me, a professional copywriter, spell a word wrong? Googling which dash to use? Or thesaurus-ing a synonym?

Okay, they’re probably not watching me, are they? But self-consciousness is a writer’s curse and it really can disrupt our flow, which is why I’m talking to you today.

There’s been a new tool in our writing shed for a while now, and it’s time we talked about it – mainly so I can stop panic-minimizing my screen any time I’m using it.

Hopefully, it’s obvious that I’m talking about AI, a writer’s most controversial friend, but a friend nonetheless. For the time being, at least.

Don’t fear, the Terminator is not here

When AI burst into our lives, my copywriting colleagues and I immediately felt like we were in a fight against the perception that it could do our jobs, and quicker. The Terminator had arrived to deliver the news that human-writers’ days were numbered.

We creatives are already deemed to be an awkward bunch, often told that we’re overthinking, our standards are too high, and that speed is more important than quality.

Does this make us the first to go? Of course, that’s our self-consciousness talking, and what group doesn’t have its quirks?

Copywriters’ standards are high because we know that tiny tweaks can mean the difference of thousands of extra impacts, sales, or whatever we’re after.

Copywriting is writing to persuade. In usually very few words, we have to make people feel something and then want to do something with that feeling. It’s not about quantity, it’s all about quality.

How many of the ads you’ve seen today have made you want to do something?

Plenty of words sail past us, so as copywriters, we have to find the right ones, put them in the right order, and give whoever we’re talking to the feels – when we get that right, we can literally make our clients millions. There’s a reason creatives can spend weeks locked in a room to come up with a concept or strapline made of two or three words.

The danger is that, with tools like AI, we risk diluting markets with a sub-standard sameness written in grammatically correct sentences but doesn’t get results, with nobody really understanding why.

Copywriters are just like bears

Creative copywriters rely heavily on our subconscious to spark creativity. We approach creative projects like bears readying themselves for hibernation.

Yep, bears. We’ll feed our minds with the project brief, research interviews, case studies, factory tours, and incessant Googling until we’re stuffed full of enough insights and anecdotes to see us through the next stage of the process.

Then into our creative caves we go – to live, breathe, and sleep with all of that knowledge and allow our creativity to get to work.

It’s as we drift off into a well-informed stupor that the fun starts – inventor Thomas Edison actually argued for sleep as a creative technique. He’d nap upright, with steel balls in his hands and a metal plate on the floor. As he fell asleep, the balls would drop, wake him up, and allow him to withhold any creative genius that had occurred to him in his relaxed subconscious state.

While I can’t claim to have the genius of even Edison’s right pinky toe, I can still relate. I’ll always keep a notepad and pen by my bed when I’m working on a new concept. Sadly, my nocturnal scribbles are rarely of any use, but every so often there’s something.

Obviously, I don’t think my boss would be particularly impressed to find me asleep under my desk. Time is money, and that’s where a tool like ChatGPT can help.

Once we’ve stocked up on everything AI can’t do – grasp our innate understanding of who we’re talking to, our client’s preferences, unique strategic insights, and years of personal experience – then a little back-and-forth game of prompts can get us going.

AI shows us the derivative, the dull, and the done so that our brains can use that as a springboard to real creativity. And if nothing else, it can help soften any imposter syndrome – it really can churn out some very average combinations of words.

Don’t be afraid of ChatGPT

So from this point forward, I shall no longer be minimising my ChatGPT when colleagues walk past; it’s not cheating, it’s just another useful tool that has the potential to take human creativity even further.

And if you don’t want to take my word for it, here’s what ChatGPT has to say:

“Copywriting involves creativity, emotional intelligence, and a deep understanding of human communication, which are qualities that AI currently lacks. Instead, think of me as a tool that can help streamline certain tasks, generate ideas, or provide information.”

But that’s what a clever Terminator would say, right?

I believe that words in the hands of humans hit differently and, while I’ll continue to shout this from the rooftops, I do believe we copywriters need to embrace AI, just like other specialists around us, so we don’t get left behind.

Feature Image Credit: Florian Klauer via Unsplash

By Georgie Everitt

Sourced from The Drum

New policies signal a major change for brands that have relied on ‘spray-and-pray’ techniques to drive sales.

We all know the pain of misguided sales spam—and lots of it—cluttering our inboxes. Whether it’s emails to our personal addresses that assume our buying habits of a decade ago are the same today, or sales pitches to our work addresses that are completely irrelevant to our roles and responsibilities, we’ve become overwhelmed with poorly targeted emails. Statista found that spam accounted for 45% of the 333 billion emails sent daily in 2022, while research from Gong shows that only 4% of emails are ever even opened.

Why are business leaders still accepting this antiquated and ineffective way of doing things?

This month marks the beginning of new policies from Google and Yahoo to limit the bulk email sends that result in billions of irrelevant and poorly crafted sales pitches emailed daily. This signals a major change for brands that have relied on “spray-and-pray” techniques to drive sales. And for B2B brands, this too should be a wake-up call.

  • How will these new policies reshape how sales teams think about attracting customers?
  • Will mass emails become generally unacceptable in our professional inboxes, in addition to our personal ones?
  • And how will the disruption of a commonly used sales tactic impact bottom lines?

THE HISTORY OF SPAM

The first bulk emails were sent by Gary Thuerk, a marketing manager for a computer company, to promote the company’s products to some 400 people. Thuerk said in a 2007 interview that “complaints started coming in almost immediately” after sending the emails, but more importantly, the company “sold $13 million or $14 million worth of DEC machines through that email campaign.” With that, cold emailing as a sales tactic was born.

In the decades that followed, the practice grew, and email marketing tools enabled sales teams to contact an ever-growing list of potential customers, forsaking personalized outreach for a broader pool of recipients.

While more data-driven approaches to sales emails have been introduced over the years, the overwhelming volume of irrelevant sales pitches has led to widespread fatigue. In fact, Gong’s research found that 87% of buyers say that the emails they receive are not relevant to them.

This practice can convert to sales. Even if only 4% of bulk emails are opened, that translates to 40,000 people opening those emails for every million sent by a salesperson. But companies need to ask themselves if irritating and alienating the other 960,000 people is an acceptable sacrifice. And, even more importantly, are they missing out on valuable opportunities by not sending thoughtful, personalized messages to the appropriate buyers out there?

RETHINKING SALES SPAM WITH AI

The technology industry is at a pivotal moment. AI is transforming the ways we work, live, and interact with each other. Now bulk emails can be drafted by generative artificial intelligence far more quickly than by a marketing and sales pro.

The potential impact for teams sending out large email campaigns is significant. Will the rise of gen AI mean that inboxes are flooded even more? Can AI make a difference in how these companies communicate with prospects?

AI can also bring new knowledge and perspective. Using AI to draft emails based on a few lines of context isn’t new, innovative, or effective. But done right, it can actually help companies cut down on the volume, and instead target the right customers with the right message.

We’re seeing new applications of AI that capture and analyse customer interactions to create content and thoughtfully personalize outreach based on a holistic view of the relationship. These applications might be the new approach that could reshape how sales teams develop and assess their outreach programs, from the initial outreach to a prospective customer . . . and over the entire relationship.

The era of relying on volume over strategic precision is over.

AI as a blanket solution won’t solve this problem for businesses. Not all of these tools are created equally, and those without the proper knowledge will only exacerbate the problem. However, there is potential for well-designed AI tools to help teams change their approach.

HOW TO CREATE CHANGE

Google’s and Yahoo’s rules are a positive first step to end spray-and-pray practices, but sales teams will need to do more. The good news is that there’s a path forward that not only doesn’t harm the bottom line but also can improve it.

Business leaders need to stop accepting this practice as the status quo and rebuild these programs from the ground up. Teams have often been measured and evaluated on “activity metrics”—how many emails have been sent, how many phone calls have been made. They should instead be measured by meetings booked and qualified opportunities, giving sales teams the motivation, time, and resources to focus on targeted, relevant outreach.

Similarly, leaders should make sure that their teams haven’t become over reliant on email. Research from McKinsey shows that the number of channels that B2B companies use to interact with other businesses has doubled in the past five years, and includes email, phone, web conference, chat, and social. Leaders should ensure that their teams can meet those potential customers where they want to be met.

The onus is on business leaders to evolve their strategies. While a spray-and-pray approach may have worked in the past, the tides are changing, and to stay competitive, businesses need to take a step back and reimagine how their sales teams operate. And they need to do it soon, before their last emails go unanswered.

Feature Image Credit: 84 Video/Unsplash

BY AMIT BENDOV

Amit Bendov is the CEO and cofounder of Gong.io. More

Sourced from FastCompany

Sourced from Forbes

Whether it’s from their favourite store, a service they use or perhaps a local non-profit they follow, people are likely being sent multiple email marketing messages every day.

And as one of the most popular forms of marketing, email marketing can be highly effective in generating sales and increasing brand engagement.

But not every email is created equal. To entice someone to click on your email and then engage, you’ll need to be intentional with its content and design. According to the communications and marketing leaders of Forbes Communications Council, implementing at least one of the following nine elements is a good place to start. Below are some of the most innovative email marketing campaigns these experts have experienced or seen, and why they think the inclusion of these elements was such an effective approach.

1. Digestible Summaries With In-Depth Options

The best email marketing campaign I’ve ever seen was by two separate companies that had their whole business model built around newsletters. They took the news in a particular industry for the day and transformed it into a list of headlines that were categorized vertically. They understood that useful newsletters provide digestible summaries of the market with the option to deep-dive on topics. – Alfie Dawson, Bordeaux & Burgundy

2. A Highly Personalized Experience

Stanley Black & Decker has won our household loyalty with expertly tailored emails. For example, the notes I receive are sent in the evening, written in my mother tongue (Spanish) and showcase product recommendations and imagery aligned with my love for small home projects. Meanwhile, my husband receives an entirely different email experience. This thoughtful approach keeps us deeply engaged. – Adriana Gil Miner, Iterable

3. A Seemingly Counterintuitive Theme

Patagonia launched a campaign, “Don’t Buy This Jacket,” which encouraged customers to think twice before buying another jacket. It was focused on environmental responsibility and mindful purchasing. The result wasn’t massive sales, but it received positive media coverage and brand awareness. Brilliant! – Cade Collister, Metova

4. Effective AI Implementation

I’ve received personalized videos thanks to AI. I had a brand send me a personalized lead generation email, which allowed me to schedule a consultation. When I scheduled the appointment, a personalized video gave me a step-by-step process to prepare for the video appointment. Then, after the video, it gave me a recap and a “thank you.” – Ken Louie, MetroPlusHealth

5. Ongoing Tasks That Prompt User Engagement

One good example is a multi-week email sequence that presented a new product task for customers to complete each week. The progression gently nudged users from onboarding to feature exploration to product stickiness. Tasks and sequencing were based on usage data from existing satisfied customers, and the goal was reducing time to value—a simple concept based on a deep understanding of customer behaviour and value. – Rekha Thomas, Path Forward Marketing LLC

6. The ‘Nine-Word Email’

The most effective email campaigns are the ones that, ironically, look like normal emails with no design. The nine-word email campaign mimics the phrasing of an executive, so it works extremely well in gaining responses from decision makers. In addition, avoiding images creates the illusion that the email has been sent in a one-to-one manner rather than one-to-many, making it feel more personalized. – Patrick Ward, Formula.Monks

7. Stories Mixed With ‘Why I Need It Now’

Mixing helpful storytelling content with “why I need it now” content tends to work. Recently, I received an email with a video in it that was pretty powerful. As always, if it is not opened by a human, it doesn’t matter. Focus on personalization and the subject line—I often add the “group” in as well. It is time consuming, but at mid to end of funnel, that is where to put the time in. – Mollie Barnett, The SMART Co.

8. Free Value

The best email marketing campaigns have one thing in common: free value. They deliver information via a mini-workshop, a video series, downloadable PDFs, templates and more. When the recipient opens an email in the campaign, they not only get tremendous value at no cost but also an understanding of the particular benefit the product or service provides. – Melissa Kandel, little word studio

9. Customized Recommendations

Netflix’s recommendation emails utilize personalization that goes beyond using your name; they analyze the shows you watch and create tailored emails with suggestions you’re likely to love. This approach is effective because it adds value to every email and compels you to click. You can adopt a similar approach by tracking on-site activity or purchases and sending customized product recommendations. – Maria Amalia Rojas, Nord Comms

Check out my website.

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Sourced from Forbes

Communications, PR, public affairs & media relations executives from Forbes Communications Council share first-hand insights.

By Helen Croydon

Have you ever visited a website and been dazzled by a string of emotive words, promising an array of positive outcomes, but after visiting three pages, you can’t tell what the business does?

This is likely the product of a marketing professional or copywriter who has put all their emphasis on choosing positive-trigger words, at the expense of logical meaning.

This is surprisingly common, and it can frustrate or confuse your visitors. Below, I’ve outlined three common writing pitfalls on business websites that frequently occur when I review them for my clients.

Don’t create a word cocktail.

Like the alcoholic variety, what I call a ‘word cocktail’ contains many sophisticated, sumptuous-sounding ingredients, but gives no indication as to what you’re going to be served. You can usually identify a word cocktail by the number of double-barrelled adjectives like ‘mission-first,’ ‘app-driven’ and ‘sustainability-inspired.’ They may sound impressive, but do they help you understand the literal meaning of what a product or service does?

Have a look at these (anonymized) examples:

• Example 1: At [company name] we drive positive outcomes by blending data-driven insight, creativity and deep-sector knowledge, delivered through digital-first integrated marketing and communications services locally, nationally and internationally.

• Example 2: We create technology-infused, data-inspired and creative-driven marketing solutions, producing great results and maximum performance for our clients. As a platform of strong, independent specialised agencies, we offer a full set of media, creative and digital agencies, providing creative solutions for every phase of the marketing funnel.

Answers on a postcard please, if you can guess what either of these companies offer?

When you pack a load of abstract terminology into a sentence, you ask your reader to use more brain power and time to compute it. In a content-saturated world, that’s not doing your audience any favors. Even if your website visitor sticks around to analyse your word cocktail, you risk attracting the wrong type of client because they won’t appreciate your professional handiwork.

I tell my clients to write as they would verbally explain what they do at a networking event. For example: “We provide marketing services, using the latest technology to gather data, and then apply our own creativity. We always get great results. We are connected to lots of independent, specialised agencies so we can offer a specialised service too, for the different phases of your marketing funnel.”

Don’t lead with your mission statement.

A visitor to your website should instantly understand what your business is before you explain the nuance of how you do things or why you do them.

Yes, I’ve heard the Simon Sinek theory, ‘People don’t buy what you do, they buy why you do it.’ That is indeed powerful psychology, but it works only if you’ve first given the reader the context as to what you do. It’s all very well if you’re Starbucks and your homepage talks about how they’re trying to connect people. But if a visitor doesn’t know whether you’re a gold-mining company or a psychic medium, your mission statement will appear random.

Let’s take this example: [Company Name] describes our guiding philosophy in a brighter, positive future, and a more sustainable tomorrow. This is what’s driving us – every day, across the globe.

When I scroll down the page to find out what they do, I get a second but equally cryptic mission statement: “We empower an inspiring community of users, where they can share joy and grow together.”

It’s only when I click through three more pages that I realize this company is a maker of electric vehicles.

Very often my clients don’t want to label themselves as a broad-brush profession. They may not think of themselves as a ‘business coach’ because what they do is more holistic. They may not consider themselves an ‘investor’ because all their funds are allocated to underdogs saving the world. But a person with no background knowledge needs the broad-brush definition first to understand where to place you in their schema of the world.

Don’t use empty calorie words unless you really mean them.

I coined the term ‘empty-calorie words’ to refer to language that sounds good but has no meaningful value. Just like empty-calorie foods like crisps, they’re marketed to us as luxury indulgences but have no nutritional value. Like the junk food market, they are growing in prevalence, and you have to be steadfast to resist falling for their allure!

Here are the most common empty-calorie words and phrases to avoid:

• Seamless: Any product or service should be seamless. If it isn’t, it isn’t fit for purpose.

• Successfully delivered: If you haven’t delivered something ‘successfully,’ then you haven’t delivered it, so this word is redundant.

• Committed to…: Commitment is a big thing and this phrase should only be used if you really mean it. It has become so overused it sounds insincere.

• Solutions: This is now used interchangeably with ‘services.’ I recently saw a window cleaning company proudly driving a van with ‘window cleaning solutions’ plastered on it. You can only offer a solution if your client has a problem and incorrect use of a word just because it’s on trend can be frustrating to many people.

• Metaphoric verbs like ‘leverage,’ ‘harness’ and ‘unleash’: Metaphors are an intelligent play on words if you’re the first person to use them. But when they have become the de facto terminology on marketing materials, they sound like they’ve been lifted from a playbook.

Final Thoughts

Empty calorie words tend to be used because they are popular and not because their meaning reflects what is being expressed. Just because a phrase appears often on corporate websites doesn’t mean it’s a good idea to use it. In fact, it’s the opposite; the overuse of a word or phrase diminishes its value.

When I edit, ghost-write or give writing coaching to clients, my best advice is to think about what they are trying to communicate before choosing words.

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By Helen Croydon

Follow me on Twitter or LinkedIn. Check out my website.

Helen Croydon is a ghostwriter, writing coach and media consultant with Thought Leadership PR. Read Helen Croydon’s full executive profile here.

Sourced from Forbes

By Alessio Francesco Fedeli

The current landscape of digital technology is marked by the struggle to achieve visibility for your business online and target the appropriate audience amidst a wave of competition. Search engine marketing (SEM) has pivotal strategies that will allow a business to achieve this but with ongoing advancements in artificial intelligence (AI) and machine learning, more marketers have opportunities for maximum growth. These advancements are revolutionising SEM and will help enhance the efficiency and effectiveness of business campaigns significantly.

AI-enhanced SEM tools stand at the vanguard of this revolution, utilizing advanced algorithms and machine learning capabilities to transform every facet of search engine marketing comprehensively. From automating the process of keyword research to refining advertisement creation, and from optimising bid management to improving performance analysis, these tools furnish marketers with the capacity to attain exceptional outcomes. They transcend conventional tool functionality; they act as catalysts for change, facilitating precise targeting and real-time modifications previously considered unattainable.

Exploring further into AI and machine learning within SEM reveals that these technologies are not only augmenting existing methodologies but also fostering novel strategies. Marketers harnessing these tools gain the ability to predict market trends accurately, comprehend consumer behaviour with enhanced precision, and implement campaigns that are both cost-efficient and high-impact. The advent of AI-driven SEM marks a transformative era in digital advertising, reshaping the landscape in ways that are beginning to unfold.

Leveraging AI and machine learning in SEM

Leveraging AI and machine learning can revolutionise your campaigns | News by Thaiger
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The Role of AI in search engine marketing

AI revolutionises SEM by making complex tasks simple. It sifts through vast datasets to unearth insights beyond human capability. By fine-tuning keyword research and bid optimisation, AI ensures ads hit the mark every time. It doesn’t stop there; AI tailors ad content for individual users, predicting trends and making swift, informed decisions. This not only sharpens the marketer’s toolbox but also enhances the consumer’s journey, significantly boosting conversion rates. With AI in SEM, ads become more than just noise; they’re strategic moves in the digital marketplace.

Benefits of Using Machine Learning in SEM

Although there is some apprehension from some, it is important to understand that there are benefits to incorporating machine learning into your SEM strategy.

Benefits of machine learning in SEM

BENEFIT DESCRIPTION
Enhanced targeting accuracy By analysing user data, machine learning identifies the most relevant audience segments, improving the precision of targeting efforts.
Optimised bid adjustments Machine learning algorithms navigate the volatile bidding landscape, making real-time adjustments to maximize ROI.
Improved ad performance It analyses what works best for ad performance, from copy to design, ensuring optimal engagement and conversion rates.
Fraud detection and protection Machine learning acts as a guardian against click fraud, safeguarding advertising budgets from dishonest practices by spotting and mitigating fraudulent activities.

This integration offers strategic advantages that will enable marketers to be more effective in this competitive digital landscape. However, by implementing machine learning, businesses can not only optimise their advertising efforts but also protect their investments. This way, every dollar spent is an investment towards achieving tangible results.

Incorporating AI and machine learning technologies in SEM campaigns

Choosing the right AI tools is the first step to SEM success. The ideal tool offers a comprehensive suite for managing keywords, bids, ads, and performance, fitting seamlessly into your marketing stack. On the machine learning front, clarity in objectives paves the way for impactful integration. Whether aiming for higher CTRs or lower CPA, leveraging historical data and machine learning algorithms to predict and adjust is key. Constant experimentation and analysis refine strategies, ensuring SEM campaigns not only meet but exceed expectations. In the rapidly evolving world of SEM, AI and machine learning are not just options but necessities.

Strategies for successful implementation

Leveraging AI and machine learning can revolutionise your campaigns | News by Thaiger
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In the evolving landscape of search engine marketing (SEM), leveraging AI and machine learning can set a campaign apart, maximising efficiency and returns. Below are strategies detailing how to integrate these advanced technologies effectively.

Choosing the right AI tools for SEM

In the realm of SEM, it is critical to select AI tools that are congruent with your marketing objectives. The market is replete with a myriad of options, each purporting to transform your SEM strategies radically. Nonetheless, not every tool offers equal value. It is advisable to opt for tools that provide an extensive analysis of keywords, insights into competitors, and capabilities for automated bid management. These functionalities ensure that your campaigns are both precisely targeted and economically efficient. Furthermore, the implementation of AI-driven tools for content optimisation can notably increase ad relevance, thereby enhancing click-through rates (CTR) and reducing cost per acquisition (CPA).

Conducting trials with various tools before finalizing a decision is imperative to identify a solution that is specifically catered to your requirements. Platforms offering advanced analytics should be given priority as they afford actionable insights critical for ongoing refinement. It is important to recognize that the effective use of AI in SEM transcends merely selecting cutting-edge technology; it encompasses the strategic application of these tools to continually refine and advance marketing strategies over time.

Integrating machine learning algorithms into SEM practices

Machine learning algorithms come in as a cornerstone in the advancement of search engine marketing (SEM) strategies. With this, businesses can gain insights into consumer behaviour and preferences and to capitalise on this, it will be important to integrate it.

Machine learning algorithms constitute a cornerstone in the advancement of Search Engine Marketing (SEM) strategies, offering unprecedented insights into consumer behaviour and preferences. To capitalize on this opportunity, it is essential to integrate machine learning SEM technologies, emphasizing predictive analytics. Such an approach enables a deeper understanding of the interactions between different demographics and your advertisements, thereby improving audience segmentation.

Moreover, machine learning capabilities enable the automation of the most labour-intensive tasks within SEM, including bid management and A/B testing. This automation not only conserves precious time but also markedly elevates the efficiency of marketing campaigns. By adapting SEM practices to incorporate these algorithms, advertisements are perpetually optimised for performance, obviating the need for continuous manual intervention.

The fusion of machine learning’s predictive analytics with AI-enabled creative optimisation represents a pivotal evolution in Search Engine Marketing (SEM) strategies. This integrative approach allows for the real-time modification of advertisement components, including imagery and text, to better match user intentions, thereby markedly enhancing campaign outcomes.

Employing machine learning and AI within SEM goes beyond simply embracing cutting-edge technology; it denotes an ongoing dedication to a cycle of testing, education, and improvement. This dedication positions marketing endeavours at the vanguard of innovation during a period marked by rapid digital change.

Measuring success and ROI

Leveraging AI and machine learning can revolutionise your campaigns | News by Thaiger
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Utilising metrics and KPIs to evaluate AI and machine learning impact

The integration of Artificial Intelligence (AI) and Machine Learning (ML) into Search Engine Marketing (SEM) strategies has profoundly altered the approaches utilized by digital marketing experts.

  • For an accurate assessment of the effectiveness of these advanced SEM technologies, focusing on relevant metrics and Key Performance Indicators (KPIs) is essential.
  • These criteria provide a transparent evaluation of the performance enhancements brought about by AI and ML.
  • They enable organizations to measure success and calculate Return on Investment (ROI) with greater accuracy.

Primarily, conversion rates emerge as a crucial metric. They serve as direct indicators of the efficiency of AI-enhanced ad targeting and bid management strategies, reflecting whether such technological advancements result in an increased proportion of visitors performing desired actions, such as completing purchases or registering for newsletters.

Cost per Acquisition (CPA) represents another fundamental metric. It illustrates the effectiveness with which AI and ML tools manage advertising expenditures to secure new clientele. Reduced CPA values indicate that these advanced SEM technologies are not only pinpointing the appropriate audience but also achieving this in a financially prudent manner.

Click-through rates (CTR) hold significant importance as well. An elevated CTR signifies that the predictive analytics and automated content optimisation facilitated by AI are effectively engaging the target demographic, thereby increasing their propensity to interact with advertisements.

Moreover, Return on Ad Spend (ROAS) is an essential measure of overall operational efficacy. It quantifies the revenue generated for every unit of currency expended on SEM initiatives. An enhancement in ROAS denotes that integrating AI and ML into SEM strategies is yielding more lucrative campaigns.

Through meticulous observation of these metrics, organizations can comprehensively assess the impact of Artificial Intelligence (AI) and Machine Learning (ML) on their Search Engine Marketing (SEM) strategies. This analysis highlights not only the achievement of set goals but also identifies potential areas for enhancement. As AI and ML evolve, securing a competitive advantage in SEM requires ongoing vigilance and an adaptable methodology informed by data-driven insights.

Utilising machine learning and AI is pretty important in the pursuit of finding success in digital marketing. However, SEM is just one aspect of marketing that stands shoulder to shoulder with methods like SEO. Knowing the difference between these two will help determine which one to use or utilise together to have a more prosperous digital marketing campaign.

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By Alessio Francesco Fedeli

Graduating from Webster University with a degree of Management with an emphasis on International Business, Alessio is a Thai-Italian with a multicultural perspective regarding Thailand and abroad. On the same token, as a passionate person for sports and activities, Alessio also gives insight to various spots for a fun and healthy lifestyle.

Sourced from Thaiger