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By Trinity Taylor

Trinity Taylor, a Gen Z account manager at Lucky Generals, warns the industry not to underestimate the ingenuity of the supposed juniors; you’re on their turf now.

TikTok, iced coffee, and clouds of vape smoke are probably what spring to mind when you think of Gen Z creatives, but there is way more to us than you might think.

As Gen Z-ers in the UK advertising world, we don’t just adapt to digital trends—we drive them.

We’re the first generation to grow up in social media, watching it evolve from picture-perfect Instagram posts to a space that now values authenticity and openness through TikTok. This isn’t just our space; we helped create this turf. In an industry that’s still catching up to the idea that authenticity often beats perfection, we have a distinct competitive advantage.

Here’s what I’ve observed while navigating the ad world as a Gen Z-er, as well as some of my thoughts on how we can use our generational strengths to keep pushing boundaries.

1. Embrace newness

It’s a challenging market at the moment and with growing pressures, it’s understandable that there is desire to stick to the tried and tested. But Gen Z grew up in a constantly shifting digital and cultural landscape, where everything from social media to fashion trends evolve rapidly. It’s all we know. What’s ‘in’ today may well be outdated tomorrow, change feels less intimidating and meticulousness less essential.

Crucially, this has shown us that playing it safe or striving for perfection isn’t just outdated—it’s downright boring. As audiences increasingly seek authenticity over flawlessness, brands like Ryanair and Duolingo are leaning into self-deprecating humor and embracing a more ‘real’ approach. Ten years ago, those kinds of campaigns might have been seen as risky or even disastrous. Today, they’re examples of how thinking outside the box (or even tearing the box apart) can resonate with audiences. My advice to Gen Zs here; use your bravery to push both brands and your colleagues out of their comfort zones. Encourage them to try new things, jump on trends, and have more fun with brands. Now, it’s about connection as much as perfection.

2. Fluidity is your friend

In advertising, roles can often feel like rigid boxes—creatives on one side, account managers on the other. But Gen Z, we’re often criticized (or praised, depending on who you ask) for being anti-label and “too woke.” While these labels might sound like buzzwords, they actually highlight an important point: we’re used to fluidity, and that’s a strength.

Just because you’re an account person doesn’t mean your thoughts on the creative process don’t matter. And if you’re on the creative team, don’t shy away from voicing your opinion on client communications.

One of the best things we can do as juniors in the industry and something that is actively required of us at Luckies is to ask questions and seek input from everyone, regardless of their job title. It’s in these cross-role conversations that the magic often happens. So, don’t let traditional job descriptions limit you. Your perspective is valuable, and sometimes, the best ideas come from the most unexpected places.

3. Don’t get pigeonholed

Let’s face it: the shift in media consumption habits has been dramatic. People are watching less TV and spending more time scrolling through their feeds. As the generation that grew up with, and in many ways, shaped social media, we’re often viewed as the go-to experts for all things social. It’s flattering, sure, but it can also be limiting.

My advice?

Don’t let yourself be pigeonholed as just the ‘social media expert.’ While it’s true that we bring invaluable insights into the world of social, we also have the potential to elevate the entire creative process. Use your knowledge of social trends, technology, and emerging tools such as AI to bring fresh ideas to the table across all aspects of a campaign. We’re more than just the people who know how to make a TikTok go viral—we’re the ones who can help shape the future of advertising as a whole.

Own your Gen Z perspective

Being a Gen Z-er in the advertising industry is a bit like being the new kid in school. There’s a lot to learn, a lot to prove, but also a lot of opportunity to bring something fresh and exciting to the table. We’ve grown up in a world where change is the only constant, and that makes us uniquely equipped to thrive in an industry that’s all about evolution and creativity.

So, embrace the new, break down those silos, and don’t let yourself be pigeonholed. Our generation has the potential to bring about real, meaningful change in the way brands communicate and connect with their audiences. And if we can do that while having a little fun along the way, even better.

By Trinity Taylor

Sourced from The Drum

By

Key stat: 73% of US Gen Zers say they make online purchases from creators, compared with 66% of millennials and 59% of adult consumers overall, according to June 2024 data by LTK.

Beyond the chart:

  • Younger generations view creator-driven advertising, such as affiliate content, more favorably. Nearly 40% of Gen Z find affiliate ads at least moderately influential, per our “US Consumer Attitudes on Advertising and Privacy” survey.
  • US affiliate marketing spend exceeded $10 billion for the first time this year, and is expected to grow 11.9% next year, per our August 2024 forecast.

Use this chart: Advertisers looking to engage Gen Z or millennials can use this chart to advocate for greater investment in creators. Retailers and brands can also evaluate the value of creators in their in-store and online strategy.

By

Sourced from EMARKETER

By Rebecca Roberts, 

Thread and Fables’ Rebecca Roberts has spent months trying to understand how news brands can reach younger people better. Here are her Gen Z findings.

Sometimes, we get that audience brief and know we’re in for a ride. Aim for the “youths” is all too common. It’s as vague a target as it gets. Therein lies perhaps the biggest issue when it comes to engaging youth audiences: under-25s are usually lumped together as one homogenous group.

We have to do more than throw some graffiti design their way and then claim they’re ‘hard to reach’ afterwards.

After deep diving into Gen Z news media habits, there are a few other things to stay on top of if you’re hoping to stay relevant and engage a youth audience…

Brand relationships have changed

Growing up with declining print news media and the online world at their fingertips, the relationship with news media brands, even with digital touch points, has definitely shown to be lacking among a Gen Z demographic. Even publicly funded channels such as the BBC don’t have the ingrained relationship so many previous generations were exposed to, with YouTube having a majority share of media consumption throughout childhood.

This lack of brand affiliation means that even with a plethora of digital touchpoints, Gen Z, unlike Millennials, are less likely to go to news sites first and less likely to have paid subscriptions. News brands are in the main still playing catch-up to build connections and engage users where they are, competing for attention in social-first journeys.

That said, according to the industry chats I had, Gen Z is still keen on journalists being well-trained, trustworthy and looking and sounding like them. While they may respect the opinions from creators they follow, there is still a space for trusted journalism.

Social-first, obviously

A lack of trust and exposure to mis and disinformation seems to be the accepted fee for a social-first news content journey, but this doesn’t come without its risks – cue examples of everyone becoming a royal investigator… and then regretting it when the truth came out.

It’s been a shortcoming of many news brands to dismiss social media as an unreliable, noisy space for ‘proper’ news content, and this delay at joining the party has left space for alternative providers (some good, some less so), from meme accounts, to social-first news outlets.

It’s also true that while Gen Z is, in the main, in favor of social first journeys, it’s not at the expense or exclusivity of in-depth reporting and all other formats. Looking at community-focused platforms like Twitch and Discord or more in-depth news podcasts, you’ll find a contrasting user journey.

This doesn’t mean you have to start thinking about TikTok trends, but more so how you might exist in the right spaces to engage your particular youth cohort. How can you show up where they are in a relevant way and interact? More importantly, which groups of users are you trying to engage with and where?

Drop the main character ego

Some signs of how youth media was making progress came from a number of industry interviews as part of the research. Vice applied insights to gain an understanding of the issues and content themes its target audience was most interested in and aligning content to it. It also gained a deeper understanding of who should be the talent conveying it; representative, but trained journalists, talking as peers and investigating the story alongside the audience.

Another interesting finding from the youth survey done as part of the report was the very definition of what ‘news’ means to Gen Z, who were overwhelmingly more likely to define news as anything new to them than their older Millennial peers. Therefore, news has a far broader definition to entertain, inform, educate and explore subjects with a younger audience, and therein lies the opportunity.

News outlets have been too slow at reflecting the shifting audience patterns and expectations, which never had to come at the expense of quality journalism. The race is now on to build the connection with a younger demographic in a bid to future proof their own position.

By Rebecca Roberts, 

Find me at www.threadandfable.com @rebecca7roberts (X) or on LinkedIn and if you can listen to the Hear It Podcast. Roberts is founder of Thread & Fable and author of CIPR research report ‘What does news media mean to Gen Z? An investigation into the media habits of Gen Z in the UK’

Sourced from The Drum

By Emily Lowes

Write me an essay plan, a revision guide, and tell me what to eat for the week. Emily Lowes of Raptor says that understanding how gen Z uses – and feels about – AI is key to marketing it successfully to them.

AI is a topic at the forefront of marketers’ minds, with new developments leading to a mass adoption of technology to influence efficiency, creativity, and outputs across the industry. However, where many are missing the mark is understanding the everyday ways AI is influencing, and changing, the next generation’s approach to technology.

At Raptor, we interviewed a selection of students to find out what gen Z really thinks about AI developments, how it is being used in everyday life, and their perspectives on the future. We compared this insight with our national student survey to identify three core areas of development that marketers should be aware of when it comes to gen Z and AI in the year ahead.

Majority of students pay for AI

Gen Z is actively using AI in their everyday lives and is excited by its possibilities, in contrast to what they view as an adverse reaction by older generations. Chat GPT (OpenAI) and Gemini (formerly Bard, Google) are the leading generative AI platforms that students are using to aid their day-to-day lives with 70% of students paying for a premium version of the services to enhance their experience.

Coursework and education is a core reason for this, with universities introducing AI detection tools alongside plagiarism checks in their feedback due to the number of students using generative AI software to support their studies.

What does this mass adoption of AI among gen Z mean for marketers? Most importantly, that AI will be coming to an office near you whether you like it or not. As the next generation of employees, generation Z will be leading the charge regarding the use of AI to improve efficiency in workflows, generate creativity, and plan ahead.

While AI use cases in education are seeing a spike, gen Z’s use of AI is now expanding into everyday life. Generative AI is being molded by students to help them become efficient in their extracurriculars, hobbies, and even their health and wellbeing.

Zenae, a final-year student at the University of Manchester, noted “Chat is good at revision plans but also at gym plans and meal plans. I plan my week using ChatGPT and always use it for my creative hobbies and tasks”. The term “Chat” has now entered gen Z vocabulary as a slang term for the platform due to its mass adoption. If you’re not using ‘Chat’, then you aren’t in the know.

The second core area of development for gen Z is that AI is impacting almost every area of students’ lives – not merely educationally but also creatively and in their passions. Marketers should take note of this significant technological shift and see the opportunity for emerging tech developments to establish a new normal when it comes to young relationships with technology.

Is privacy a thing of the past?

When asked what the drawbacks of AI might be, our subject group was full of contradictions. While students brought up a variety of issues that generative AI may have including biased learning models, untrustworthy information, and privacy concerns – they weren’t put off from using the platforms.

Ava, a second-year student at Leeds University, noted: “I’m at a point where I feel like my data is so out there that I don’t care. I had a lecture recently that said anything that you use that’s free, you’re paying for with your data. We’re the workers of the big corporations by using their stuff. We have no control of data and what it’s being used for, it doesn’t really bother me”. A lack of care for data and privacy was a concurrent theme among our findings, however improving mass adoption of AI was a topic for which gen Z was full of recommendations.

Education was at the forefront of student minds when it came to AI. The majority of participants noted that they taught themselves to use generative AI, and that they’d like to see a wider educational drive for society as a whole to learn about the benefits, drawbacks, and use cases of AI to help the technology have a wider positive impact.

What does this mean for marketers? Gen Z isn’t afraid of AI, and therefore the marketing industry will need to become comfortable with understanding, educating, and contextualizing use cases of AI for consumers. A great example of this in practice is the Google Pixel 8: AI in Your Hands campaign which shows its AI features in the context of everyday usage – removing barriers to entry for those interested in exploring their products.

AI is here to stay, and while the headlines might seem gloomy – gen Z is envisaging a better future through the adoption of the technology. To keep up with the next generation marketers must be willing to implement AI into their organizations to improve their working style, harness the consumer opportunity of AI impacting a variety of areas of life alongside realizing the power of education in advertising use cases for AI technology.

Feature Image Credit: Eliott Reyna via Unsplash

By Emily Lowes

Sourced from The Drum

By Catherine Salfino

There are 8 billion people in this world. And of them, 60 percent, or 4.88 billion, are active social media users. In the U.S., that number jumps to 74 percent. This poses a great opportunity for brands to connect with consumers. However, there is a bushel of social media platforms. And the users differ for each platform based on age as well as the content they want to see. That’s especially true for Gen Z and millennials. For marketers, knowing the difference can make all the difference in connecting and capitalizing on social platforms.

YPulse data shows Gen Z and millennials are active on an average of six different social media platforms. And they’re going to each platform for different content.

“For brands, this means that content can’t be one size fits all,” states the YPulse Insights article. “They’ve got to pay attention to exactly what purpose each one serves for young audiences.”

Fully 81 percent of young consumers don’t want to see the same kind of content on every platform, according to the YPulse research. The firm also found 65 percent of young users don’t like when social media platforms create new features that replicate other social media sites—meaning, they want different content on each.

For example, in a YPulse survey of 13 to 39 year olds, users went to TikTok for memes and viral content (66 percent), content from online influencers (58 percent), random people they don’t know (57 percent), celebrities (49 percent), and their friends (46 percent). But when the same generations go to Instagram, they mostly seek content from their friends (66 percent), followed by celebrities (63 percent), online influencers (55 percent), brands/products (52 percent), and memes/viral content (51 percent).

The most popular social media platform for clothing ideas among Gen Z consumers is Instagram (74 percent), according to a 2023 Cotton Incorporated Lifestyle Monitor™ Survey. That’s followed by TikTok (71 percent), Pinterest (52 percent), YouTube (36 percent), Snapchat (18 percent), Facebook (13 percent), X—formerly Twitter (13 percent), and Tumblr (2 percent).

Among consumers ages 25 to 34, the top platform is also Instagram (78 percent), according to the Monitor™ research. That’s also followed by TikTok (57 percent), Facebook (51 percent), YouTube (43 percent), Pinterest (38 percent), X (22 percent), Snapchat (19 percent), and Tumblr (5 percent).

Simon Kemp, founder of Kepios, a strategy consultancy, and DataReportal, an online reference library, says social media user numbers continue to grow. He says his firm’s latest research shows social media adoption accelerated +1.5 percent over the past three months. Total social media adoption increased 3.7 percent since July 2022.

“This figure marks another momentous milestone along our journey towards universal connectivity,” Kemp said in a recent video when the company presented its quarterly digital report.

In the last quarter, DataReportal’s research shows females ages 16 to 24 spent the most time on social media, at 3 hours and 10 minutes per day. That was followed by females ages 25 to 34, spending 2 hours and 49 minutes per day on social platforms. Males ages 16 to 24 were next, at 2 hours and 35 minutes, followed by males ages 25 to 34 at two hours and 32 minutes. By comparison, men and women ages 55 to 64 average 1 hour and 40 minutes on social platforms per day.

That time spent on these platforms can translate into sales for apparel brands, especially among younger consumers. One-fifth (20 percent) of shoppers ages 13 to 24 say they have purchased a product directly from a social media post by clicking a link or image, according to 2020 Monitor™ research. The number increases to 23 percent among millennials.

Two-fifths (40 percent) of young consumers (ages 13-24) add that they’re likely to buy a product directly from a social media platform, according to the 2020 Monitor™ research.

Perhaps that’s why Pinterest is so popular with the younger set. YPulse research shows young consumers like that Pinterest offers in-post shopping where both creators and brands can tag the items they show, allowing users to purchase directly from the post. Gen Z and millennials put Pinterest in the number one spot for the kind of content they want from brands, including product recommendations that are linked within aesthetically pleasing pictures.

YPulse research shows the other top platforms Gen Z and millennials turn to for content from brands are Instagram, YouTube and Facebook. Where Instagram is concerned, 52 percent of young consumers say they want to see brands and products in the app. They like that social shopping also doesn’t waste their time or divide their attention by bringing them to another site. Also, these shoppers want to see niche or personalized content on Instagram, versus viral posts.

When it comes to advertising, young consumers are most open to watching it on YouTube (63 percent), followed by Instagram and Facebook, according to YPulse’s Social and Mobile Marketing Preferences report. And they’re open to content from online influencers on every platform except Facebook and Snapchat—two platforms where they prioritize posts from family and friends. Whether it’s a major celebrity or micro influencer, more than half of all young people (54 percent) say they have purchased something after it was touted by an online celeb on social media.

Social media holds the top spot for young shoppers when it comes to a source of clothing ideas. Over two-fifths of all Gen Z shoppers (43 percent) and 37 percent of millennials say they turn to social platforms for clothing inspo, according to 2023 Monitor™ research. That compares to 23 percent for Gen X and 7 percent for boomers. Celebrities also hold more sway with younger consumers. Among Gen Z, 17 percent look to celebs as a source of clothing ideas, as do 17 percent of millennials. That contrasts with 10 percent for Gen X and just 4 percent for boomers.

Brands should keep in mind the U.S. Chamber of Commerce says the influencer marketing industry is expected to grow to $21.1 billion in 2023, citing data from The Influencer Marketing Benchmark Report.

Finally, YPulse says Gen Z and millennial consumers love viral content, which explains why TikTok is so popular with these cohorts.

“Lucky for brands, this kind of content is easy to get in on if done right—and is yet another way to blend ad and brand content into their feeds,” YPulse states in its Insights article. Since 49 percent of TikTok users want to see humour from brands, funny content is one way to connect with them. “But even if a brand doesn’t think humour is part of their identity, there’s viral potential for everything—wholesome, lifestyle, DIY, you name it—and as long as it’s entertaining and personal, young consumers will be interested.”

The Cotton Incorporated Lifestyle Monitor™ Survey is an ongoing research program that measures consumer attitudes and behaviours relating to apparel, shopping, fashion, sustainability, and more.

For more information about the Lifestyle Monitor™ Survey, please visit https://lifestylemonitor.cottoninc.com.

Feature Image Credit: Getty

By Catherine Salfino

Sourced from Sourcing Journal

By Catherine Salfino

There are 8 billion people in this world. And of them, 60 percent, or 4.88 billion, are active social media users. In the U.S., that number jumps to 74 percent. This poses a great opportunity for brands to connect with consumers. However, there is a bushel of social media platforms. And the users differ for each platform based on age as well as the content they want to see. That’s especially true for Gen Z and millennials. For marketers, knowing the difference can make all the difference in connecting and capitalizing on social platforms.

YPulse data shows Gen Z and millennials are active on an average of six different social media platforms. And they’re going to each platform for different content.

“For brands, this means that content can’t be one size fits all,” states the YPulse Insights article. “They’ve got to pay attention to exactly what purpose each one serves for young audiences.”

Fully 81 percent of young consumers don’t want to see the same kind of content on every platform, according to the YPulse research. The firm also found 65 percent of young users don’t like when social media platforms create new features that replicate other social media sites—meaning, they want different content on each.

For example, in a YPulse survey of 13 to 39 year olds, users went to TikTok for memes and viral content (66 percent), content from online influencers (58 percent), random people they don’t know (57 percent), celebrities (49 percent), and their friends (46 percent). But when the same generations go to Instagram, they mostly seek content from their friends (66 percent), followed by celebrities (63 percent), online influencers (55 percent), brands/products (52 percent), and memes/viral content (51 percent).

The most popular social media platform for clothing ideas among Gen Z consumers is Instagram (74 percent), according to a 2023 Cotton Incorporated Lifestyle Monitor™ Survey. That’s followed by TikTok (71 percent), Pinterest (52 percent), YouTube (36 percent), Snapchat (18 percent), Facebook (13 percent), X—formerly Twitter (13 percent), and Tumblr (2 percent).

Among consumers ages 25 to 34, the top platform is also Instagram (78 percent), according to the Monitor™ research. That’s also followed by TikTok (57 percent), Facebook (51 percent), YouTube (43 percent), Pinterest (38 percent), X (22 percent), Snapchat (19 percent), and Tumblr (5 percent).

Simon Kemp, founder of Kepios, a strategy consultancy, and DataReportal, an online reference library, says social media user numbers continue to grow. He says his firm’s latest research shows social media adoption accelerated +1.5 percent over the past three months. Total social media adoption increased 3.7 percent since July 2022.

“This figure marks another momentous milestone along our journey towards universal connectivity,” Kemp said in a recent video when the company presented its quarterly digital report.

In the last quarter, DataReportal’s research shows females ages 16 to 24 spent the most time on social media, at 3 hours and 10 minutes per day. That was followed by females ages 25 to 34, spending 2 hours and 49 minutes per day on social platforms. Males ages 16 to 24 were next, at 2 hours and 35 minutes, followed by males ages 25 to 34 at two hours and 32 minutes. By comparison, men and women ages 55 to 64 average 1 hour and 40 minutes on social platforms per day.

That time spent on these platforms can translate into sales for apparel brands, especially among younger consumers. One-fifth (20 percent) of shoppers ages 13 to 24 say they have purchased a product directly from a social media post by clicking a link or image, according to 2020 Monitor™ research. The number increases to 23 percent among millennials.

Two-fifths (40 percent) of young consumers (ages 13-24) add that they’re likely to buy a product directly from a social media platform, according to the 2020 Monitor™ research.

Perhaps that’s why Pinterest is so popular with the younger set. YPulse research shows young consumers like that Pinterest offers in-post shopping where both creators and brands can tag the items they show, allowing users to purchase directly from the post. Gen Z and millennials put Pinterest in the number one spot for the kind of content they want from brands, including product recommendations that are linked within aesthetically pleasing pictures.

YPulse research shows the other top platforms Gen Z and millennials turn to for content from brands are Instagram, YouTube and Facebook. Where Instagram is concerned, 52 percent of young consumers say they want to see brands and products in the app. They like that social shopping also doesn’t waste their time or divide their attention by bringing them to another site. Also, these shoppers want to see niche or personalized content on Instagram, versus viral posts.

When it comes to advertising, young consumers are most open to watching it on YouTube (63 percent), followed by Instagram and Facebook, according to YPulse’s Social and Mobile Marketing Preferences report. And they’re open to content from online influencers on every platform except Facebook and Snapchat—two platforms where they prioritize posts from family and friends. Whether it’s a major celebrity or micro influencer, more than half of all young people (54 percent) say they have purchased something after it was touted by an online celeb on social media.

Social media holds the top spot for young shoppers when it comes to a source of clothing ideas. Over two-fifths of all Gen Z shoppers (43 percent) and 37 percent of millennials say they turn to social platforms for clothing inspo, according to 2023 Monitor™ research. That compares to 23 percent for Gen X and 7 percent for boomers. Celebrities also hold more sway with younger consumers. Among Gen Z, 17 percent look to celebs as a source of clothing ideas, as do 17 percent of millennials. That contrasts with 10 percent for Gen X and just 4 percent for boomers.

Brands should keep in mind the U.S. Chamber of Commerce says the influencer marketing industry is expected to grow to $21.1 billion in 2023, citing data from The Influencer Marketing Benchmark Report.

Finally, YPulse says Gen Z and millennial consumers love viral content, which explains why TikTok is so popular with these cohorts.

“Lucky for brands, this kind of content is easy to get in on if done right—and is yet another way to blend ad and brand content into their feeds,” YPulse states in its Insights article. Since 49 percent of TikTok users want to see humour from brands, funny content is one way to connect with them. “But even if a brand doesn’t think humour is part of their identity, there’s viral potential for everything—wholesome, lifestyle, DIY, you name it—and as long as it’s entertaining and personal, young consumers will be interested.”

The Cotton Incorporated Lifestyle Monitor™ Survey is an ongoing research program that measures consumer attitudes and behaviours relating to apparel, shopping, fashion, sustainability, and more.

For more information about the Lifestyle Monitor™ Survey, please visit https://lifestylemonitor.cottoninc.com.

Feature Image Credit: Getty

By Catherine Salfino

Sourced from Sourcing Journal

By Julia Waldow

Bubble, a Gen Z-focused skincare brand, is taking off on TikTok.

Over the last five months, Bubble more than doubled its number of followers from 500,000 to 1.1 million people. Several of its videos, which Bubble typically posts once a day, have millions or hundreds of thousands of views.

Bubble’s business has ballooned across channels since Bubble launched at the end of 2020. Thanks to a recently-expanded partnership with Ulta Beauty, Bubble’s products — which vary from moisturizers to masks — are available in around 9,000 stores in the U.S., including CVS and Walmart locations. Bubble’s online sales have grown 1,000% year-over-year, while its in-store sales have spiked 800%. This number could be higher, though, because Bubble runs out of inventory quickly due to rising demand, CEO Shai Eisenman told Modern Retail.

On TikTok, all of Bubble’s reach is 100% organic, according to Eisenman. “It’s something we’re super proud of,” she said. Some of Bubble’s TikTok videos are educational (why the brand is fragrance free, for example), while others jump on social media trends (like rolling a product down a set of stairs to see if it breaks). One of its newest videos, which advertises Bubble’s new Cloud Surf moisturizer, racked up some 220,000 views in the first two hours. As of July 21, it had 696,000 views.

Bubble is on other platforms, too, although it has fewer followers there than on TikTok. The aforementioned Cloud Surf video, for instance, had 7,300 views on YouTube Shorts and 11,000 likes on Instagram, as of July 21.

Eisenman attributes the brand’s fast growth on TikTok to its relationship with customers. Bubble replies to nearly every comment posted on its TikTok videos, it’s amassed an ambassador program of 7,000 fans and it features user generated content (UGC) in its posts. One of Bubble’s most recent TikTok videos, which thanks fans for helping the company reach 1 million followers on the platform, includes videos of customers explaining what they like about the brand. Many Bubble fans will post videos of their product hauls or give tips or tricks for how to use items under the hashtag #bubble.

Bubble will sometimes use UGC to come up with its products. One recent example is the brand’s new plushie, a new category for Bubble. Eisenman told Modern Retail that she was watching fans’ videos showing their product hauls and noticed that many of the TikTokers had stuffed animals in the background. That observation, combined with the knowledge that one of Bubble’s most popular products is its moisturizers, led Eisenman and her team to develop a plushie version of Bubble’s Slam Dunk moisturizer. A video teasing the plushie has 547,000 views, with comments such as “BUYING WHEN IT COMES” and “OMG IT’S A SQUISHMELLOW OF BUBBLE?!”

Bubble typically enjoys a spike in sales after posting TikTok videos. In January, Bubble saw its sales through Walmart stores double after a video from a TikTok user went viral. But, Eisenman says she doesn’t think of TikTok primarily as a sales channel, although people can buy products via a link in Bubble’s TikTok bio.

“It’s really hard for us to come and say, ‘Oh, this is a sales channel,’ because honestly, most of our sales happen in-store and in retail and Walmart and CVS and Ulta,” she said. “But obviously, TikTok is fueling that growth significantly.”

Instead, Eisenman said she wants to use TikTok to build brand awareness, engage with customers and explain Bubble’s values. “We constantly adapt and post content and speak to our audience as if it’s a conversation,” Eisenman said. “And that’s, I think, something that’s very unique in terms of just our growth and in terms of our community, because they love being heard.”

Bubble’s ambassador program is key to this effort. Bubble has set up chat channels on the app Geneva to collect feedback from Bubble’s biggest fans. “Everything we want to launch, everything we want to do, they’re a part of,” Eisenman said. “We send them pictures of stuff way before they launch, and they help us choose names, and they help us choose packaging. And they’re truly a part of the ideating and the decision-making process in the company.”

Bubble’s ambassador program is so popular that it has a waitlist of more than 41,000 people. Eisenman said. She said the brand is focused on “accepting as many people as possible,” but that because many applicants are under 18 years old, Bubble needs to get consent from their parents. “That’s why it takes a very long time to actually go through the list,” Eisenman said.

Bubble’s brand ambassadors need to be at least 14 years old; have at least one valid and active social media account on Instagram, TikTok, Pinterest or YouTube; and provide a valid personal email address (plus a parent or guardian email address if under the age of 18).

Kimberley Ring Allen, founder of Ring Communications and adjunct professor at Suffolk University, applauded Bubble’s community-based strategy, calling it “smart.”

When TikTok first launched, Allen said, brands wanted to churn out as much content as possible. “Everybody was spending all their time making videos, right?” she told Modern Retail. “You had just been pumping out videos, and sometimes they would get views, and sometimes they wouldn’t. And that’s because there was no strategy.”

Now, Allen said, companies are thinking about channels like TikTok more as community-building tools. It’s not enough just to post content, she said — brands have to form a relationship with consumers. This is especially important, Allen added, because today’s consumers are “very ad-aware.” “The second they see an ad, they know to ignore it,” she said.

Brands are constantly trying to formulate new and existing TikTok strategies, but some work better than others. The food-saving app Too Good To Go posts its own content, but largely benefits from viral videos of customers showing off how much food they can get for $3.99. Brands like Pepsi and Pizza Hut have found mixed success in creating their own TikTok sounds in the hopes of going viral.

Ultimately, companies that use TikTok to collect feedback from fans and interact with customers will see the benefits from that, Allen said. “They turn their customers into prosumers,” she said. “Like, you know, your feedback is important, we want you to test these new products. They make them feel super appreciated… [and] they stay engaged.”

Feature Image Credit: Bubble

By Julia Waldow

Sourced from ModernRetail

By Janet Balis

If you haven’t heard about Alix Earle, it may simply be a matter of time. This young influencer — who just graduated from the University of Miami — has more than 5 million followers on TikTok and was recently signed by United Talent Agency (UTA), one of the top three firms that represent talent globally across the media and entertainment ecosystem. She has leveraged her personal brand to partner with beauty companies like Tarte and Rare Beauty.

Watching the myriad of Alix Earle videos online makes her formula quite clear. She has model-like beauty, checking the box for sheer aesthetics. She’s perfected the “get ready with me” (GRWM) format (among others), a short-form video in which she goes from natural beauty to flawless perfection, displaying professional yet replicable makeup techniques and product use. As she applies her look during “selfie” videos, she offers a mix of storytelling, humour, vulnerability, aspiration, relatability, and product mentions in a fast-talking, effortless monologue. She feels just approachable enough to be just another college student.

That approachability is why Earle resonates so much with Gen Z. Authenticity is among this generation’s most important values. As recent EY research highlights: “After an era of fake news and filtered photos projecting the ‘perfect life,’ Gen Z is over it.” They feel empowered to ask and answer their own questions in a variety of social forums on any topic — from beauty to health to home improvement to technology to science. And their view of authority has expanded from traditional sources, like academic institutions or reputable editorial voices, to perceived influence — as demonstrated by Earle’s meteoric rise.

Studying Alix Earle’s success offers brand marketers five powerful lessons for how to tap into this era of influencers — and make authentic connections with Gen Z.

1. Find the right influencers for your brand

Simply force-ranking top influencer lists is not the answer. Brands want to find the person or people who reach their target audience.

Once brands define the category in which they compete, marketers can look for the influencers who have the most engagement and who have a voice and style that resonates with the brand. AI and other tools to analyse data can help you figure this out — for example, data analytics can reveal followers, creative approaches, and communities in common between influencers and brands. There are also companies, from Gallery Media, for example, to leading talent agencies, who curate influencers and manage more complex relationships and execution for brands.

2. Create brand stories for mobile consumption

Gen Z fills their spare moments by scrolling through their algorithmically driven, personalized “for you” feeds on their phones, filled with photos, videos, and memes. Ideally, brands should empower the influencers they work with to create content that is short, compelling, and made for mobile.

Embracing vulnerability and openness, like Earle does in short one- to three-minute stories, enables brands to connect with younger generations in a way that’s personally relevant and authentic. However, brands must understand that this is not a 30-second scripted television spot, and the influencers will take the story in a direction of their own choosing. This is a complement to other brand storytelling — not a replacement.

3. Motivate consumers to make brand content their own

Unlike previous generations, Gen Z does not “broadcast” their posts to social networks writ large. They share more often with far fewer people via “private stories.” Engagement is much higher because of the frequency and the intimacy of these posts, and with this shift, we also see Gen Z moving away from prior generational behaviours of broadcasting their happy moments widely on their social media accounts to sharing more raw moments like personal crisis and tears in more private circles.

A young person who sees a beauty product in a GRWM video from Earle on TikTok who subsequently endorses that product with their friend group in their private story on Snap is an example of how the brand journey goes from high-profile social media influence to deeply personal influence. A brand must earn the right to access this sacred space — and it must understand the opacity and new risks of these more personally intimate venues.

4. Cross boundaries to stand out

It’s going to take new sources of inspiration and creativity to stand out as generative and conversational AI are applied in creative contexts at scale. As all influencers now have access to the same technology to drive research, enhance ideas, and accelerate production, forward-thinking brands will look to differentiate through human originality or true celebrity. The bar for real creativity will only get higher, requiring unorthodox juxtapositions of brands or new invitations to consumers to co-create. Our current definition of influence may shift rapidly as AI manipulates both the targeting and creative driving the algorithms.

5. Avoid clone culture

As marketers, we may prize the opportunity to drive consumption at all costs by engineering trends to have velocity through influencers. But if we succeed too much on the science of it all, are we creating trend echo chambers that contradict our commitments to diversity and inclusion, or cloning repeat behaviours within certain social archetypes? And if influence relies on at least the veneer of originality, will it be harder as everyone uses similar AI-driven insights? Brands drive their commercial ambition with precision using a combination of creativity and data (or art and science), but increasingly, they may seek to broaden strategies to find new audiences, voices, and inspiration to diversify their base of consumers and ideas.

The creator economy is thriving, creative, and valuable, particularly as technology-enabled economic models motivate strong talent to make it a true professional endeavour. Brands that harness its new dynamics to create value will differentiate themselves and drive exponential growth. The key to success is to lean into the newest sources of influence along with all the latest dynamics of risk and reward.

The views reflected in this article are the views of the author and do not necessarily reflect the views of Ernst & Young LLP or other members of the global EY organization.

By Janet Balis

Janet Balis leads EY’s consulting professionals in the Americas focused on the customer agenda and revenue growth, including commercial excellence, customer experience and product innovation and also leads EY’s CMO practice. She has also served as a partner at Betaworks, publisher of The Huffington Post, and EVP Media Sales and Marketing at Martha Stewart Living Omnimedia. Balis is on the global board of the Mobile Marketing Association and the International Television Academy of Arts and Sciences, and she is also an advisor to the Harvard Business School Digital Initiative. You can follow her on Twitter: @digitalstrategy.

Sourced from Harvard Business Review

What are the most effective ways of engaging a group whose spending and consumption habits aren’t exactly traditional?

Gen Z make up 40% of the global consumer population, according to global research and consulting firm McKinsey. The Influencer Marketing Factory reports 97% of Gen Z turn to social media as their main source of shopping inspiration. Another report by Statista shows 54% of Gen Z say social media is better than online search when it comes to discovering new products. With this demographic wielding increasing buying power, brands know better than to ignore them.

The question is not whether companies should market to Gen Zs—it’s how? What are the most effective ways of engaging a group whose spending and consumption habits aren’t exactly traditional? Although most brands are still asking these questions, legacy companies like Adidas and Walmart, which have thrived through countless market fluctuations, technological upheavals, and cultural shifts, may already have the answers.

Selling experiences, not products

Product-focused sales have become tacky, especially for a generation that values authenticity and engagement. And, as Jeremy Finch wrote for Fast Company way back in 2015, “Gen Z have a carefully tuned radar for being sold to and a limited amount of time and energy to spend assessing whether something’s worth their time.” What works instead is creating immersive narratives that offer unique journeys, personalized services, and memories that transcend the product’s functionalities.

Adidas is appealing to Gen Z through digital assets like NFTs. “For many brands and consumers, the value of NFTs doesn’t come from the token itself, but from the sense of community built around it,” says Rohan Handa, senior vice president for business development at Horizen Labs Ventures, a digital asset advisory and solutions platform. “It creates a shared experience and exclusivity that draws people in [and] for a population that evolved with Web 2.0, social media, and the mobile-market Web, it is normal that Gen Z users value their digital identity more than people from Gen X, who sometimes don’t even have one.”

This is why Adidas’ first NFT launch in 2021, themed “Into the Metaverse,” minted all 30,000 of its NFTs and amassed up to $22 million in sales in hours. Fast forward to 2023 and the brand has launched the third and final phase of the project, with perks like exclusive access to certain offers and increased interactions.

Walmart, on the other hand, has plans to create two immersive Roblox gaming experiences—Walmart Land for buying virtual merchandise and Walmart’s Universe of Play for toy games. This, according to Walmart’s marketing chief William White, is a strategy to “increase brand favourability with younger audiences” and “drive relevance in cultural conversations.”

“Gen Z is a digital-first cohort [and] digital identities matter to these participants,” says Horizen Labs Ventures’ Handa. “Digital avatars like those done by Ready Player Me, in-game skins/assets similar to the ones in Fortnite and Roblox, ticketing and token-gated sales by Ticketmaster, and collectible NFTs like NBA top-shot are some top-of-mind use cases, and where a lot of Gen Z is headed.”

But if selling products, do it socially

The market size for social commerce—that is, a form of e-commerce that combines social media, online communities, and user-generated content—was estimated to be valued at $584.91 billion in 2021 and is set to grow before the end of the decade, with a projected market value of $6.2 trillion in 2030.

The idea of social commerce is a relatively new phenomenon characterized by its use of social media platforms to facilitate the buying and selling of products and services. While social commerce is still in its early stages, it has the potential to revolutionize the way we shop online.

“It is more important than ever for brands to implement a social commerce strategy that captures their young and increasingly influential audience,” says Roy Avidor, cofounder and CEO of Cymbio. “To a large extent, this booming shopping trend is due to Gen Z, who dedicate a lot of time to browsing social channels.”

Avidor recommends that businesses that want to succeed in the social commerce space must leverage influencer marketing, simplify payment options, and prepare omnichannel marketing. “Brands seeking to connect with younger audiences in the social commerce space must leverage the reach and engagement of influential social media users, ensure payment methods are up-to-date and easy to use, and implement omnichannel strategies by integrating social media into their overall commerce strategy,” adds Avidor.

With inflation and the cost of goods rising, it’s more important than ever for retail businesses to retain existing customers, especially when the cost of acquiring new ones can be up to five times higher. This is where social commerce can help brands of all sizes.

Communicating with Gen Z

Whether it is from their favourite brands or persons, genuine and transparent interactions are necessities for Gen Z. In the words of Avi Pardo, cofounder and chief revenue officer at communications platform LeapXpert, “More than anything, Gen Zers just want to be seen. . . . Should a Gen Z member feel like they are merely a statistic in a customer relationship management system, they will disengage.”

For businesses, this means meeting Gen Z with the information they need in the places they use frequently—especially on social media and mobile messaging platforms. Pardo says leading brands are able to engage Gen Z by creating a personalized experience, which means, among other things, the ability to use any social media or mobile messaging platform to reach out to their personal rep at any time. “These brands don’t make Gen Zers call a desk phone number, a directory line, or reach out through a dedicated company portal. Instead, they have dedicated, personal representatives available to Gen Zers on their time, and on their preferred channel, be it iMessage, WhatsApp, SMS, Telegram, or Signal.”

New insights on mobile messaging are spotlighting significant opportunities for increased brand and customer engagement. For instance, a 2021 report by Statista showed that an estimated 3.09 billion mobile phone users communicate using mobile messaging, while another report by Klaviyo discovered that not only is text messaging the most important form of mobile communication, many customers (especially younger ones) feel secure interacting with brands over texts.

For Adidas, moving personalized interactions to WhatsApp in 2015 was a strategy to connect with the different subcultures of their young audience across the world and grow hyper-local communities within these countries. This, according to Laura Coveney, managing editor at Adidas, “allowed us to build relationships . . . in an ongoing way that [didn’t] feel transactional.” Through WhatsApp, the sportswear brand has launched several campaigns that allow it to engage organically with users.

Similarly, Walmart’s recent “Text-to-Shop” mobile-marketing strategy provides a convenient and accessible way for customers to shop without the need for a dedicated app or website. With a Walmart account, customers can browse products, add to their carts, review recommendations, and eventually make purchases—all via text. Because a Walmart account is linked to your payment information and even location, you can have your items on your doorstep in no time.

Making hiring more engaging

As a generation group expected to account for a third of the workforce by the end of this decade, companies that intend to be around for a long time are actively seeking to leverage their talents and potential. Compared to previous generations, there is now a world of difference in the strategies used to hire and retain Gen Z employees.

“Gen Z are used to instantaneous experiences,” says Benjy Gillman, cofounder and head of innovation and strategy at the candidate experience platform, myInterview. “They can order a taxi, find a date, or book a hotel in minutes on their mobile phone. At the same time, the application process also needs to be as engaging and instantaneous to engage this generation.” And this is what leading brands like Adidas and Walmart are doing—taking a candidate-first approach to recruitment practices.

“Leading brands are making the entire application process mobile-first; they are making it more engaging by injecting interactive media such as video and audio within the application process, and most importantly, they are personalizing the candidate journey so it’s easier and more engaging to apply for a job at the organization,” notes Gillman.

Worthy of note is Walmart’s strategy to attract young talent by offering what they call a debt-free college education where employees enrol in online programs at three universities for $1 a day. But Gillman advises further that the candidate experience must be swift and seamless. “Waiting a week to get back to a candidate isn’t acceptable anymore,” he says. “In the battle for talent, brands need to be fast-paced and need a real-time approach to the candidate experience.”

Feature Image Credit: Getty Images

By Kolawole Samuel Adebayo

Sourced from FastCompany

By Aimee Dawson

The Yours to Make initiative includes an installation at London’s Saatchi Gallery created by digital artist and curator Zaiba Jabbar using Reels

Instagram's “Yours to Make” initiative aims to attract young people to the platform Instagram

Instagram’s “Yours to Make” initiative aims to attract young people to the platform Instagram

In a column about art and Instagram, it’s easy to ignore the other apps scrambling for social media dominance. But the fight for attention is relentless, and while Instagram may be the art world’s social platform of choice, such favouritism tends to be generational. In the mid-2010s, reports started to show that fewer young people were using Facebook while the number of over-55s signing up was growing. It was soon coined “Boomerbook”. Meanwhile, Facebook bought Instagram in 2012 initially to neutralise the threat of competition, but soon the app began to mop up the pool of young people abandoning Facebook.

Now we are facing “Millennialgram”. According to a recent survey

undertaken by the financial services firm Piper Sandler, 35% of US teenagers say Snapchat is their favourite social media platform and 30% prefer TikTok, while Instagram comes in third at 22%. A report from the New York Times

last month revealed internal documents from 2018 in which the company had named the loss of teenage users to other social media platforms as an “existential threat” and a further document from October last year that read: “If we lose the teen foothold in the US we lose the pipeline.”

The latter leaked document laid out Instagram’s marketing plan for this year, and now we are beginning to see it unfold. The platform openly announced what it calls “the next chapter in Instagram’s brand story” on its website in September. Called “Yours to Make”

it aims to “showcase how you can explore who you are with Instagram”. The announcement was accompanied by a video that shows young creatives using the various features and products on the Instagram app, including the hip-hop artist Topaz Jones, the Native American make-up artist Madrona Redhawk and the digital creator Justin Yi—“real creators and everyday users who are using our platform to push the boundaries of creativity and experimentation”, Instagram says.

The New York Times says Instagram has allocated a marketing budget of $390m this year, mostly aimed at wooing teens. In the UK, the Yours to Make film is accompanied by a social-first content series created with Channel 4’s 4Studio, a brand partnership with the culture publication Dazed, targeted digital and video adverts, and “experiential activity” such as an installation at London’s Saatchi Gallery (4-9 November).

The work at Saatchi will consist of a free-to-access, interactive “motion art installation” in the galleries—a “digital portrait of British youth culture” with Instagram Reels video content from 50 handpicked Gen Z creatives. It has been assembled by the digital artist and curator Zaiba Jabbar, who says she has been inspired by “the breadth of creativity” in the Reels. The platform is also inviting users to submit Reels about their own journeys of self-discovery—tagged #YoursToMake—for the chance to be included in the work. Time will tell if Instagram can Reel the kids back in.

By Aimee Dawson

Insta’ gratification

Insta’ gratification is a monthly blog by Aimee Dawson, our Associate Digital Editor. Looking at how the art world and Instagram collide, each article tackles a topic around the innovations and challenges that spring up when art enters the digital world.

Sourced from The Art Newspaper