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How Many Social Media Platforms Should a Small Business Be Active On?

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By Kirsti Lang

From platform demographics to features, plus a deep dive into important factors to consider, here’s what you need to know to find the social media sweet spot for your business.

Question: How many social media platforms should a local business be using? Realistically, it is a challenge to manage multiple platforms well with the limited resources of a small business. – Keegan Edwards

There’s no end to the tasks small business owners have to juggle daily. When you’re managing everything from strategy to sales, adding a dozen social media accounts into the mix is just not sustainable.
Good news: it’s not necessary, either.

While social media is a powerful marketing tool, plenty of entrepreneurs have proved that quality over quantity is key when it comes to using social media to maximize their reach – and sales.

So: how many social media platforms should you be using? Keegan asked this great question as part of our #AskBuffer series. He went on to share his own stance on the topic: “I’ve always recommended picking two that make sense for your type of local business. Two is feasible to keep up with and do well.”

We agree that making a selection you can keep up with is key – but there’s a whole lot of nuance when it comes to exactly how many platforms to spend your time and resources on and (perhaps more importantly) which ones you choose.

In this article, we’ll dig into the factors that you should consider when making this important marketing strategy decision and help you find your social media sweet spot.

How many social media platforms should small businesses be using?

Ultimately, there is no right or wrong answer that applies to all small businesses.

To answer how many platforms you need to cultivate a social media presence on, your first port of call should be figuring out which ones you need to prioritize.

To dig into that, first ask yourself: where is your target audience?

Think about it this way: even if you have the resources to commit to, say, five platforms, are those resources well spent if your target customers aren’t hanging out on three of them?

From there, you need to consider your own business goals, the resources you have at your disposal, and what you have time for to make the best decision.

The only real mistake you can make here is to spread yourself too thin. We recommend starting smaller, and perhaps adding another channel or two into the mix if you find the effort manageable (and worth it!).

Let’s explore each social media platform to give you a better idea of where your audience hangs out, plus share a variety of factors to consider when it comes to your business and how many profiles will work best for you.

Which social media platforms should you be using?

As a small business owner, you likely already have a good idea of who your ideal customers are. (If you don’t, fear not; we have guides to defining your target market and creating marketing personas).

Once you know who they are, you can begin to uncover where those customers are. To help you answer that question, here’s a birds-eye view of some of the most popular social platforms, who frequents them, and what they’re used for.

Facebook

About Facebook’s users*

  • Monthly active users: 2.989 billion
  • Breakdown by gender: 77percent women, 61percent men
  • Dominant age group: 77percent of 30 – 49-year-olds
  • Nearly one-third of global online shoppers use Facebook as their preferred social platform for purchasing.

Facebook’s features for businesses

  • Meta has grouped Facebook and Instagram’s business tools together in Meta’s Business Suite.
  • Facebook also offers Commerce Manager, a shopping catalogue, and an inbox to chat directly with customers, meaning that business owners can literally set up shop on the Meta-owned platforms, as well as cross-post between them.
💡
Interested in cross-posting? You can use Buffer to repurpose your content beyond the Meta-verse, too.

What performs well on Facebook

Creating quality content to share on your Facebook page is the best way to drive potential customers to your social storefront or website. To put your best foot forward with the Facebook algorithm, make sure you’re sharing:

  1. Meaningful, informative stories
  2. Accurate, authentic content
  3. Safe, respectful behaviour

Baby carrier brand Ubuntu Baba taps into authenticity on Facebook by interspersing model shots of their products with content creators by their users and even heartfelt posts from their founder, Shannon McLaughlin.

Facebook supports a host of content formats, so you’ll have everything from video to photo- to text-based posts to play with. Video content still sees the highest engagement (and thus reach), but as we unpack in our Facebook Guide for Small Businesses, every format can be valuable on this versatile platform.

Instagram

About Instagram’s users*

  • Monthly active users: 2 billion
  • Breakdown by gender: 44 percent women, 36 percent men
  • Dominant age group: 71 percent of 18 to 29-year-olds
  • 83 percent of Instagrammers use the platform to discover new products and services
  • 54 percent of users report having made a purchase after seeing the product on Instagram

Instagram’s features for businesses

  • Unique to Instagram is Instagram Shopping, which makes your products directly shoppable within your feed. Instagram Ads are also popular as a pay-to-play option that allows you to target a specific group of users with your relevant content, even if they’re not following you.
  • If you regularly work with creators or want to start, Instagram’s Branded Content tools make it easy to partner up.
  • Instagram recently launched a new feature worth exploring for your business: Broadcast Channels. These channels allow brands or creators to send mass messages directly to followers who have opted in to receive them – great for preventing big announcements from being swallowed by the Instagram algorithm.

What performs well on Instagram

As a highly visual platform, it’s generally beautiful, aspirational content that resonates on Instagram. According to an analysis by influencer marketing platform Heepsy based on number of profiles and engagement rates, the top 10 categories are media, fashion, music, arts, fitness and wellness, photography, food, travel, cinema and acting, and make-up.

Formats supported on the platform include images and short-form videos via posts or Reels on the feed or within Instagram Stories that disappear after 24 hours. Birch & Bramble makes the most of all three by showcasing their work in photo posts and behind-the-scenes Reels and stories.

TikTok

About TikTok’s users*

  • Monthly active users: 1 billion
  • Breakdown by gender: 24 percent women, 17 percent men
  • Dominant age group: 48 percent of 18 – 29-year-olds
  • Just under half (49 percent) of users have said they have bought a product after seeing it on TikTok.

TikTok’s features for businesses

What performs well on TikTok

A hashtag analysis revealed entertainment, dance, and pranks take the top-three spots on the short-form video platform, but fitness/sports, home renovations/DIY, beauty/skincare, fashion, lifehacks/advice, and pets are also contenders.

Fashivly CEO Ashlyn Greer (who recently starred in our Creator’s Unlocked series) found success by rejecting perfectly polished brand content in favour of a grittier, more off-the-cuff style that creators tend to favour.

Ashlyn regularly features in content herself and uses creator staples like greenscreen to create the kind of authenticity and spontaneity that thrives on TikTok.

X (formerly Twitter)

About X’s users*

  • Monthly active users: 564 million
  • Breakdown by gender: 22 percent women, 25 percent men
  • Dominant age group: 42 percent of 18 – 29-year-olds
  • Both traffic and ad revenue are declining – but so far, none of the Twitter alternatives out there are coming close to the platform’s current active monthly user base.

X’s features for businesses

What performs well on X

As we unpack in our Guide to Twitter for Small Businesses, you’ll go far with pop culture trends and news, thought-provoking content, and, of course, humor and wit.

A great example is workout app Sudor’s quirky tweets, which rely on trending memes and gifs to connect with their followers.

LinkedIn

About LinkedIn’s users

  • Monthly active users: 310 million
  • Breakdown by gender: 26percent women, 31percent men
  • Dominant age group: 36 percent of 30 – 49-year-olds
  • Brands have seen a 33 percent increase in purchase intent from ad exposure on LinkedIn.

LinkedIn’s features for businesses

  • Showcase pages make it easier for brands to segment their audience by creating dedicated spaces for specific projects, while Product pages will help you highlight special features and recommendations. Both are sub-pages of a company’s primary LinkedIn page.
  • You can also send newsletters to your followers directly within the platform
  • LinkedIn Ads will allow you to target specific groups, even if they don’t follow you.

What performs well on LinkedIn

B2B (business-to-business) brands and career-related industries are finding success on the Microsoft-owned channel.

This is particularly true when their employees build personal brands and share their expertise on the platform. We recently spoke to three founders in these industries who have seen phenomenal success on the platform by doing just that.

The data shows the platform is powerful for more than just gathering a following, too.

While LinkedIn is the preferred stomping ground for B2B marketers, there’s potential for B2C (business-to-customer) brands to gain traction there too.

B2C company Lavender has helped cultivate personal brands on LinkedIn around their small team (or hired people with big followings already behind them) and takes advantage of the reach of their profiles, plus their own brand account.

YouTube

About YouTube’s Users

  • Monthly active users: 2.5 billion
  • Breakdown by gender**: 46 percent women, 16 percent men
  • Dominant age group: 48 percent of 18 – 29-year-olds
  • 70 percent of people say they’ve bought something as a result of seeing it on YouTube
  • 51 percent of US and UK buyers use YouTube to find products or research them

YouTube’s features for businesses

What performs well on YouTube

The world of long and short-form video is your oyster on the multi-faceted platform. Content that performs well on Youtube – and lends itself to business – are how-to or educational content about your business or product, demos, and creator product reviews or unboxings. Our comprehensive guide to the YouTube algorithm will help you uncover opportunities for your channel.

A great example of YouTube done well is sustainable menstrual product brand, DAME. They use their channel to share helpful how-to guides.

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Pinterest

About Pinterest’s Users

  • Monthly active users: 463 million
  • Breakdown by gender: 46 percent women, 16 percent men
  • Dominant age group: 48 percent of 18 – 29-year-olds
  • 85 percent of weekly US pinners have made a purchase based on Pins from brands

Pinterest’s features for businesses

What performs well on Pinterest

Types of content that perform best on Pinterest are aspirational and inspiring, with high-quality images and short-form videos the order of the day.

KINDRD Studios’s home decour and digital download planners really lend themselves to the platform, which they use to drive pinners to their Etsy shop.

Here’s our guide to creating compelling content on Pinterest digs into that a little more. This very handy live trends board, which you can filter by age and gender, is also worth exploring.

Mastodon

About Mastodon’s Users

  • Monthly active users: 1 million
  • Breakdown by gender: 34 percent women, 66 percent men
  • Dominant age group: 33 percent of users are age 29-34

Mastodon’s features for businesses

Mastodon is a decentralized, open-source platform that allows users to set up their own servers or instances to communicate. It currently doesn’t have any features for advertising or in-platform shopping. As a non profit organization, these seem unlikely for the future.

What performs well on Mastodon

The platform does support images and gifs, but favours text posts. While it’s been reported that “news and publishing” is the most popular category on the platform, there’s no definitive data out there just yet.

While it’s worth exploring if your particular niche has a popular server you can join to meet users where they are, Mastodon may be one to watch rather than a social platform to jump on if you have limited resources for social media marketing.

What to consider when choosing social media platforms

So you’ve pinpointed multiple platforms that would be a good fit for you: this doesn’t necessarily mean you should be spinning up accounts for all of them.

There are factors beyond demographics to consider:

Choosing content formats that suit your business

What type of social media content best supports your business? Many product-based businesses will find they’re best suited to a visual platform, while a service-based offering could lend itself to thought leadership text and video.

The time and effort each platform requires

Video-first platforms like YouTube and TikTok might require more of your time if you don’t already have video content you can repurpose into social media posts. Think through the effort that will be needed to truly succeed on each platform and how it aligns with the amount of time your business can invest into social media at the moment.

The potential for repurposing

If your business regularly hosts video workshops you can turn into content, that will help you save on time. You could share those easily on YouTube and pull out highlights from these videos to feature as short-form videos on other platforms like Reels, TikTok, or even clips on LinkedIn.

Or if you’re sharing expertise on LinkedIn: could the longer post be chopped up into a Twitter thread? Before choosing social networks, make sure to think through how you can repurpose content to help make it easier to stay consistent.

Which platforms you’re most familiar with

While the learning curve of a new platform is not insurmountable (and the links to guides we have peppered throughout this article will help!), you’ll be up and running much faster with a familiar platform.

Sticking to platforms you use often will also help with posting consistently, and regularly replying to comments and engaging with followers.

What your customers want

While platform demographics will allow you to create a useful hypothesis about where you’ll find new customers, there’s another way to uncover which social media sites are best for your business: ask them.

It’s advice you’ll often find in our various platform guides. Engaging with customers about which platforms they regularly use will help you meet them where they are – and find others like them.

How your posts are performing

Choosing social platforms is not a one-and-done job – you’ll need to keep a close eye on platform performance to assess whether your digital marketing efforts are worth what you’re getting out.

To drill down on the specific metrics relevant to each platform, we suggest checking out our guides for TikTok, LinkedIn, Twitter, Facebook, and Instagram.

Ultimately, you need to know: is the time and effort you’re putting into your platforms paying off?

Buffer’s analytics features can help you make the call. It’s a powerful partner in analyzing all your content: think custom reports so you can monitor what really matters, plus centralized performance tracking to allow you to keep an eye on all of your social media platforms in one hub.

Another handy feature: Our analytics will examine your data and tell you when, what, and how often to post to make sure the effort you’re putting in matters – definitely worth trying before you pull the plug on a platform.

With all that in mind, you may think you can manage three social media platforms with liberal repurposing. Or perhaps you think you’d rather zero in on one platform for now – whatever feels sustainable is the right call for you and your business.

Whatever your decision, don’t be afraid to experiment. What works for one business might not work for you – and finding the sweet spot for you will almost certainly involve stepping out of your comfort zone and having some fun!

💡Buffer helps you work smarter, not harder, when it comes to managing all your social media accounts. Get access to our scheduling, repurposing, analytics, and more to help your drive sales.

* Data as per 2021 Pew Research Center Social Media Fact Sheet,

** percent of US women/men on the platform

Feature Image Credit: Georgia de Lotz / Unsplash

By Kirsti Lang

Sourced from Buffer

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Free Followers are Your Ticket to Social Media Fame (Here’s How to Get More)

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By Jeff Bullas

In the ever-evolving landscape of social media, free followers play a crucial role in determining your online presence and influence.

Try these social media tools:

  • UseViral can enhance your social media presence by increasing your followers, likes, reach, views, engagement and more.
  • InVideo generates fast videos with an AI talking avatar presenter, no video production needed. Customize using pre-sets or your own style.

The concept of gaining followers has transformed from being a mere vanity metric to a powerful tool for personal branding, business growth, and content dissemination.

In this article, we will explore the dynamics of acquiring free followers across various platforms and how it can significantly impact your social media journey.

Additionally, we will provide you with insights that will lead you to our comprehensive guides on gaining free followers on Twitter, Instagram, and TikTok.

The new currency: Social media followers

In a world where digital interactions have become increasingly dominant, social media platforms have become virtual stages for individuals and businesses to showcase their stories, products, and ideas.

The number of followers you have often equates to your potential reach and impact. With each follower, your content gains a wider audience, increasing the likelihood of engagement, shares, and conversions.

As a result, the quest for followers has become more than just a pursuit of popularity; it’s a strategic move to leverage the power of social media to your advantage.

Free followers: More than just a number

While buying followers might seem like a shortcut, organic followers are the true driving force behind meaningful engagement.

Free followers represent individuals who are genuinely interested in your content, increasing the chances of interactions that matter.

These interactions can range from comments and likes to shares and direct messages, fostering a sense of community around your profile. The real value of free followers lies in their potential to become advocates for your brand, ultimately contributing to sustainable growth.

Unlocking Twitter‘s Potential: A Guide to Free Followers

Twitter, with its real-time conversations and concise messaging, offers immense opportunities to connect with a global audience.

Our detailed guide on gaining free Twitter followers will delve into strategies such as crafting compelling tweets, utilizing hashtags effectively, and engaging with trending topics.

By following these techniques, you can organically grow your Twitter following and maximize your reach within the platform.

The Instagram Edge: Mastering Free Follower Growth

Visual storytelling finds its zenith on Instagram, making it a platform of choice for creators, businesses, and influencers.

Our dedicated article on securing free Instagram followers will walk you through tactics like optimizing your profile, creating captivating content, and engaging authentically with your audience.

These methods are designed to not only attract followers but to foster a community that resonates with your brand’s narrative.

TikTok Triumph: Your Path to Free Followers

TikTok’s explosive rise has introduced a new era of short-form video content. To help you harness its potential, our comprehensive manual on obtaining free TikTok followers will provide insights into leveraging trending challenges, perfecting your video style, and capitalizing on the platform’s algorithm.

By embracing these strategies, you can stand out in the TikTok crowd and gather followers who resonate with your creative expression.

The Twitch Advantage: Unlocking Organic Follower Surge

Twitch stands as the ultimate realm for interactive live streaming, drawing in gamers, content creators, and communities alike.

In our comprehensive guide to gaining free Twitch followers, we delve into strategies that encompass refining your channel presentation, crafting compelling broadcasts, and establishing genuine connections with viewers. These approaches aim not only to amass followers but also to cultivate a loyal community that aligns seamlessly with your streaming persona. Just as Instagram thrives on visual storytelling, Twitch thrives on immersive live experiences, making it a prime platform for those seeking to expand their influence through genuine engagement.

Final thoughts

The era of free followers has transformed the way we view social media engagement.

As you embark on your journey to gain free followers on platforms like Twitter, Instagram, and TikTok, remember that these individuals aren’t just numbers; they’re the key to unlocking your digital influence.

By implementing the strategies outlined in our guides, you’ll not only expand your follower count but also cultivate a thriving community around your online presence.

So, whether you’re a business aiming for brand awareness or an individual sharing your passion, the power of free followers is your gateway to social media success.

By Jeff Bullas

He is the owner of jeffbullas.com. Forbes calls him a top influencer of Chief Marketing Officers and the world’s top social marketing talent. Entrepreneur lists him among 50 online marketing influencers to watch. Inc.com has him on the list of 20 digital marketing experts to follow on Twitter. Oanalytica named him #1 Global Content Marketing Influencer. BizHUMM ranks him as the world’s #1 business blogger. Learn More

Sourced from jeffbullas.com

 

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Alex Winter’s ‘The YouTube Effect’ Takes a Tough Look at Everyone’s Favourite Cat-Video Platform

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By Brent Lang

Most people know that social media has become a cesspool of disinformation, a digital hydra that feeds off toxicity and conspiracy theories. But somehow YouTube, the second-most-popular site in the world, has avoided the scrutiny that’s come Twitter and Facebook’s way. “The YouTube Effect,” a new documentary from Alex Winter, could change that. It takes a tough look at the role that the Google-owned service played in everything from the Jan. 6 riot to the 2019 New Zealand mosque shooting by promoting election denialism and white supremacy.

“People don’t know that YouTube and Google are the biggest purveyors of disinformation,” Winter says. “One reason is people don’t understand what YouTube is. Is it just a place to watch cat videos, or is it something else? And the second reason you hear about it less is because Google is so deep-pocketed that it has some of the strongest lobbyists in the world working for them. That’s made them less likely to be legislated against.”

“The YouTube Effect” argues that the most polarizing and provocative content tends to get the widest viewership. Since the platform is ad-based, creators are rewarded for espousing fringe views. Plus, the lo-fi quality of some videos lends them a greater sense of authenticity.

“There’s something about using a webcam and the false sense of intimacy and proximity it conveys that works incredibly powerfully on the brain,” Winter says. “It gives these creators an amazing amount of power.”

And Winter thinks that Google hasn’t done enough to deplatform its most dangerous voices. The reason, he says, is money: “If they take some of these people off YouTube or they change the ad model, it will cut into profits.”

In making his film, Winter spoke to YouTube stars such as Anthony Padilla, who sounds the alarm, as well as Susan Wojcicki, the platform’s former CEO, who emphasizes its sense of community. While Wojcicki may be downplaying the risk YouTube poses, Winter believes a great deal of good does come out of YouTube.

“From its inception, YouTube was wonderful at knocking barriers down for marginalized groups,” he says. “From members of the LGBTQ+ community to BIPOC creators, everyone had a voice here. And that happened long before the rest of the entertainment industry embraced these people.”

Winter, who is still best known for starring as one-half of the zonked-out duo in the “Bill & Ted” movies, knows a lot about tech, having made documentaries on Silk Road and Blockchain. He didn’t approach the subject as a Silicon Valley sceptic, but he is concerned about the direction YouTube is taking.

“YouTube and sites like it are new places for people to congregate,” Winter says. “People are messy, and when they congregate, messy things happen. So now we need to get some traffic lights in before people get hurt.”

Feature Image Credit: David Buchan/Variety/REX/Shutterstock

By Brent Lang

Brent Lang is the Executive Editor of Variety, covering the major Hollywood studios, as well as their corporate parents. He joined Variety in 2014. He was previously a senior reporter at TheWrap. Other stops include CBSNews.com, The Patriot-Ledger, and Forbes. Lang is a graduate of Brown University and the Columbia University School of Journalism. Twitter: BrentALang

Sourced from Variety

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A How-to Guide for Local Marketing

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By Scott Clark
Local marketing aims to build a strong presence in the local market, increase brand visibility, attract local customers and drive traffic to physical stores.

The Gist

  • Geo-targeting essential. Social media offers geo-targeting for precise local advertising, increasing community engagement.
  • SEO optimization. “Near me” searches are frequent, making a Google Business Profile and mobile-first strategy critical.
  • Traditional Tactics. Traditional methods like radio and event presence alongside digital strategies amplify local marketing reach.

Local marketing refers to the strategies and activities that are used by businesses to target and engage with customers in a specific area or local community. It focuses on promoting products or services to customers within a particular region or area. Local marketing aims to build a strong presence in the local market, increase brand visibility, attract local customers and drive traffic to physical stores. This article will examine tactics, strategies and tips for brands interested in local marketing.

What Are Some of the Types of Local Marketing?

Many types of marketing practices are included under the umbrella of local marketing. One example is a brand that sells gift products that tourists often buy when they visit destinations such as the beach, the mountains or specific locations, such as the Grand Canyon or Niagara Falls. In each case, businesses that sell such products simply reach out to companies near each locale to see if they would like to carry the brand’s tourist products in their stores. Additionally, they participate in Facebook Groups for each tourist destination.

Another example of local marketing is when businesses adjust the products or services they sell based on the tastes, habits, culture and beliefs of the people living in the area of the service. Such a business would also adjust the marketing or advertising copy to reflect the social norms of the people in the area. One can see examples of this in international brands that sell their goods or services across the globe to people with very different tastes, habits and beliefs.

Yet another example of local marketing is the use of geolocation apps that send customers a text message or alert when they are physically near a brand’s location, such as driving by in their car, walking past a store or restaurant, or strolling through a large store that has other businesses within its premises. One example would be a fast food restaurant in a Super Walmart. When a customer that has downloaded the restaurant’s app to their mobile device is in Walmart, the app sends an alert to the customer’s phone, letting them know that they are offering a two-for-one deal on Quarter Pounders, for instance.

Finally, many businesses operate exclusively as local brands. Buckeye Donuts, which is located in Columbus, Ohio, is not trying to market its goods to people in other states. Its marketing and advertising campaigns are mainly based on word-of-mouth, local advertising, radio, local periodicals and participation in community events.

How Are Brands Using Local Marketing?

Many brands today are using local marketing in their communities and around the world. One unique instance of local marketing involves a collaboration between Mattel and Airbnb. Initially launched in October 2019, Airbnb announced that the Barbie Malibu Dreamhouse, located in Malibu, California, would be available for rent by one lucky guest, who could bring along three guests of their own, for the low price of $60 per night. It was designed to raise awareness of The Barbie Dream Gap Project GoFundMe initiative, which aims to help level the playing field for young women so they can follow their dreams.

We recently looked at another excellent example of a brand’s use of local marketing in an article on cultural intelligence. McDonald’s demonstrated the importance of adapting to different cultures in its marketing practices, product offerings and even its pricing. In India, where religious prohibitions prevent adherents from eating beef, McDonald’s introduced vegetarian options and replaced beef patties with mutton, chicken or fish.

mcdonalds

In Thailand, where the minimum wage is much lower than in other parts of the world, McDonald’s lowered the cost of its Big Mac to approximately US $2.20 (contrasted to Switzerland, where Big Macs sold for around US $6.20). In order to adapt to local culture in China, McDonald’s offered rice as a french fry alternative.

Additionally, McDonald’s uses different media personalities and influencers to promote its brand based on the cultural tastes of the locale. Its ability to adapt and change its products, marketing practices, pricing and advertising strategies to suit different geographical and sociological differences is a good indication of why it has become a hugely successful global brand.

Often, local marketing is not about reaching customers in their locale, but rather, bringing them to the brand through community building. The US Sports Network, Bally Sports, was interested in finding a better strategy to understand and engage its local fan base through the use of third-party data, but very quickly this became extremely costly. Instead, Bally turned to its online customer community, FanZone. This inclusive online community became the place where Bally’s diverse fans could get together with other fans, share their thoughts and experience a feeling of belonging.

Sports fans cheering their favorite team, representing the power of local marketing.

Using its FanZone community, Bally Sports enhanced and improved its ability to connect with regional fans in new and unique ways. It obtained on-demand feedback from customers, enabling them to gain a deeper understanding of its audience’s preferences and doubling its fan community through targeted live on-air promotion efforts.

Use Social Media for Local Marketing

Most brands today have a social media presence, but for local marketing, social media is a necessity rather than an option. The benefits of social media for local marketing include:

  • Geo-Targeting: Many social media platforms, like Facebook and Instagram, offer geo-targeting features for advertising. This enables businesses to target users in a particular location or radius specifically.
  • Local Engagement: Social media enables local businesses to engage directly with their community. Businesses can foster a sense of community and build local loyalty by sharing local news, participating in local events or spotlighting community members.
  • Cost-Effectiveness: Social media can be cost-effective compared to traditional advertising channels like TV or print. Businesses can start with a small budget and scale up based on results.
  • Real-Time Feedback: Local businesses can receive immediate feedback from their community. This can be invaluable for understanding the needs and preferences of local customers.
  • Word-of-Mouth Amplification: Satisfied customers can easily share their experiences and recommendations, resulting in word-of-mouth marketing.
  • Versatility: Social media provides a platform for various content types, from videos to images to stories, enabling businesses to be creative and diverse in their messaging.

Aside from advertising on social media and regularly contributing appropriate content, many brands use the community aspects of social media to engage with and attract customers. Ashley Mason, marketing consultant and founder of Dash of Social, a social media management consultancy, told CMSWire that she built the client base for her business through the use of Facebook groups.

“For me, as a Massachusetts resident, I started joining several Boston-based Facebook groups revolving around entrepreneurship, business, etc. in 2016,” said Mason. “Because many members in these groups were often business owners looking to hire social media managers or marketers for their companies, I was able to use these communities to my advantage to establish thought leadership, build trust, gather leads, and grow my business.”

Mason attributes much of her revenue to Facebook groups and wrote about her success on Instagram. “Approximately $630,000 of my total business revenue came from Facebook groups, either by working with people who were in the same Facebook groups as me, or getting referred to other businesses by people I met in those Facebook groups.”

Optimize SEO for “Near Me” Local Searches

Consumers today often search for local businesses by using the phrase “near me.” In fact, a 2022 Statista survey revealed that 82% of US consumers who used their smartphone to shop had used near me searches.

Local businesses trying to increase their online presence and show up more often in near me searches should create a Google Business Profile. It’s free, and once a business has been verified, it will appear in near me search results. The name, address and phone number displayed on a brand’s Google Business Profile should match what is displayed on the brand’s website and any promotional material.

google business profile

 

A 2023 BroadbandSearch report indicated that 54.4% of web traffic was conducted on mobile devices (compared to 0.7% in 2009). Additionally, a recent Hubspot report revealed that local searches are what lead 50% of mobile users to visit stores within 24 hours. Brands today should create their website with a mobile-first strategy, optimizing for mobile devices as a priority, rather than optimizing for desktop displays.

Amy Jennette, senior director of brand marketing at the popular web host GoDaddy, told CMSWire that ensuring your website is mobile-friendly is a key part of the equation. “Consumers want information on the go, so double check that your site has mobile-friendly text, menus, forms, and buttons that make it simple for your audience to browse site information on the go.”

Jennette said that businesses should localize their website to make the content relevant to their target community. “For example, if I was the owner of an electric bicycle shop in my hometown of Seattle, I may rephrase the terms on my website’s homepage to say, ‘bringing our community the greenest bikes for a greener Seattle’ rather than simply putting ‘electric bike shop.’ And this moves beyond just your website —localizing your marketing should be applied across your digital and print ads, social media pages, and other public marketing materials,” said Jennette, who added that these simple tweaks could make a major difference for your audience as they research online local businesses that best fit their needs.

Leverage Traditional and Non-Traditional Advertising

Local marketing often relies on more traditional methods of obtaining the eyes and ears of customers and leads, such as TV and radio advertising, having a visible presence at local events, word-of-mouth, billboards and collaborations with other local businesses. “Whenever possible, join in on local industry-specific events, fairs and festivals, and neighborhood gatherings to boost your brand awareness, show off your locality, and further press the importance of supporting small, local businesses,” said Jennette. “In no time you’ll be the local authority in your industry, and you’ll have the local marketing tools in your toolbelt to thank for it.”

Other brands are using local marketing strategies that include digital displays located in areas where potential customers will see them. Geoff Crain, senior director of sales and marketing at Kingstar Media, a digital marketing and video production agency, told CMSWire that his business uses digital out-of-home (DOOH) advertising for local marketing due to its ability to target local audiences precisely, deliver contextually relevant content and allow real-time updates. “By strategically placing digital displays in specific locations, we have the ability to reach specific and local communities effectively,” said Crain.

“DOOH also allows for dynamic and tailored messaging, incorporating local references and promotions to establish a deeper connection with the local community.” Crain explained that the real-time capabilities of DOOH enable businesses to adapt campaigns quickly, providing timely and accurate information to their desired local audience, enhancing engagement, and driving positive business outcomes in specific local markets.

Traditional marketing and advertising mediums can still be effective strategies for local businesses. Although many may not recognize radio’s reach today, a recent Statista report indicated that radio is one of the most powerful mediums in the United States, with a weekly reach of around 82.5% among adults, and 78% of those under 18. “Radio is another form of media we utilize for local marketing due to its ability to reach a wide and diverse audience within a specific geographical area,” said Crain. “With radio, we can effectively target local audiences, delivering our advertising messages directly to potential customers in their communities.”

Mobility is another benefit of radio advertising. “Radio also offers the advantage of being a mobile medium, reaching consumers in their cars, homes, or workplaces, allowing our clients to stay memorable and top-of-mind throughout the day,” said Crain. “Radio also allows for the creation of engaging and memorable audio content, leveraging the power of storytelling, music, and personalities to connect with the local audience on an emotional level, making it an impactful and cost-effective medium for local marketing.”

Final Thoughts on Local Marketing

Local marketing provides brands with the unique opportunity to intimately connect with their surrounding community, addressing its distinct tastes, cultures and preferences. By using a blend of traditional and digital strategies, from SEO and mobile optimization and social media engagement to radio advertising and participation in community events, businesses can effectively bolster their local presence.

Feature Image Credit: TensorSpark on Adobe Stock Photo

By Scott Clark

Scott Clark is a seasoned journalist based in Columbus, Ohio, who has made a name for himself covering the ever-evolving landscape of customer experience, marketing and technology. He has over 20 years of experience covering Information Technology and 27 years as a web developer. His coverage ranges across customer experience, AI, social media marketing, voice of customer, diversity & inclusion and more. Scott is a strong advocate for customer experience and corporate responsibility, bringing together statistics, facts, and insights from leading thought leaders to provide informative and thought-provoking articles. Connect with Scott Clark:

Sourced from CMSWIRE

local marketing, social media, marketing, social media marketing, digital marketing, advertising
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Six Tips For Marketing An Independent Retail Business

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By Elie Y. Katz

Retail stores have always faced the challenge of attracting and retaining customers. This challenge has become even more difficult in a world of increasing competition and evolving technology, making it even more important that businesses find ways to entice new customers and show existing ones they are the best choice.

In my experience within the industry, retail stores have to continuously strive to attract and retain customers. Achieving this requires investing in marketing, advertising, and customer service initiatives. With that in mind, here are six steps any retailer can use to market their independent business.

1. Establish brand recognition.

In my experience, the success of any business depends on its ability to establish a recognizable brand. Part of this process involves creating a memorable name, logo and slogan that help customers recognize and remember your brand. The logo should be easy to recognize and have an eye-catching design. Many studies have shown that the most memorable logos have a simple design.

It’s important to not overthink the logo’s design but also to ensure that it stands out and targets your audience. One way to do this is to conduct market research to understand your target audience’s preferences and design a logo that reflects your brand’s personality and values.

A slogan can also help to differentiate your brand from its competitors and create a memorable impression with customers. Aim to create a slogan that is concise, catchy, meaningful, easy to remember and embodies the business’s core values.

2. Market on social media and search engine advertising campaigns.

Once the logo and slogan are created, the next step is implementing social media campaigns to generate more awareness about the brand. You can create ads that appear when people search for certain products or services. This can help merchants get more leads and increase sales.

I recommend utilizing various social media platforms to reach a wider audience, although your messaging should resonate with your target audience the most. Consider using platforms such as Google Ads and Bing Ads, as these campaigns allow you to target specific keywords and demographics to ensure your ads reach the right people.

Other online marketing strategies include email marketing campaigns and working with influencers. Combining these strategies can help you create an even more effective online presence and increase your brand’s visibility.

3. Create promotions to attract customers.

Another effective strategy is to create promotions to attract customers to a business’s products and services. Promotions should be tailored to your target audience and designed to be engaging and attention-grabbing. Consider using BOGO, free shipping, free samples, coupons, flash sales and giveaways; I have found that these tactics can do a lot to increase customer engagement and drive sales.

Most people love savings and discounts, so offering promotions and exclusive deals can be a great way to attract and retain customers. Additionally, providing exceptional customer service and personalized experiences can also help you build strong relationships with consumers and encourage repeat business.

4. Build a loyalty program.

An effective loyalty program encourages loyalty by rewarding customers for their repeat purchases. This can also help your brand build long-term relationships with your customer base, giving them a sense of belonging.

Loyalty programs can include a variety of incentives, such as discounts, rewards points and even access to exclusive events. These programs encourage customers to continue purchasing from your brand, but they also provide valuable data on customer behaviour and preferences to help make more informed decisions about future marketing efforts. Many brands use a point-of-sale (POS) system that facilitates the creation and maintenance of loyalty program memberships by automatically tracking the customer’s purchases and issuing rewards at checkout.

5. Advertise at the point of purchase.

A point-of-purchase (POP) display can target potential customers already in the store. Placing ads at the checkout counter can quickly grab customers’ attention, leading them to consider a product they may not have thought of before.

POP advertising can take many forms, including displays, posters, signage and other digital media. Additionally, many retailers will use POP advertising to promote special offers, such as discounts or coupons. These ads can inform customers about new products, promote loyalty programs.

6. Analyse what works best for your customers.

Data analytics can be used to track customer purchases, in-store traffic and website visits. The store can use this data to determine which marketing strategies are most successful. This can include tracking the effectiveness of email campaigns, print advertising, social media and even word-of-mouth. With this data, you can focus your store’s marketing efforts on strategies that are proven to be effective, thus ensuring a better return on investment.

Additionally, you can survey customers to determine what motivated them to shop. Do your customers favour particular brands over their generic counterparts? Do they make choices based on impulsive or emotional needs, such as buying the latest trends and fashions? Pay close attention to what they say, then use this information to tailor your services and products to better meet their needs.

Overall, independent retail stores must continuously strive to attract and retain customers in today’s landscape. I encourage you to invest in marketing, advertising and customer service initiatives and stay up-to-date on the latest trends. Continuously improving and adapting to the changing market can help you ensure long-term success and growth for your business.

Feature Image Credit: getty

By Elie Y. Katz

CEO, National Retail Solutions (NRS). POS, NRS Digital Media, NRS Pay, NRS Funding, NRS Purple, and NRS Petro: Helping retailers succeed. Read Elie Y. Katz’s full executive profile here.

Sourced from Forbes

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How is influencer marketing building advertisers’ trust?

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By Jessie Sampson

Trust between advertisers and consumers is the bedrock of effective advertising, not least when it comes to influencer marketing. The nature of influencers’ relationships with their followers means that transparency and authenticity are non-negotiable when it comes to communicating branded messages to their communities – and doing this successfully requires trusted partnerships between influencers and the advertisers they work with.

So, how are technological developments impacting the industry’s ability to deliver transparency? What does the growth of AI mean for authenticity in this space? And how is affiliate marketing helping to deliver a full-funnel view of influencer activations? Members of our Influencer Group share their views.

AI & influencer content

Melanie Kentish, managing partner, Gleam Futures: “As the influencer marketing industry matures with greater regulation and in-depth reporting, brands’ trust in the channel is building. Not only is the quality of content often as good as a brand’s own content, the production costs are a fraction of the price. But the most valuable asset of all is the trust fostered within influencers’ communities.

“However, the momentum at which AI is growing is startling and – now more than ever – it’s important that influencers are leading the way by turning their backs on beauty filters and holding their accounts to account to sustain that trust. Progressive advertisers will be casting authentic, filter free and diverse talent for their audiences to be truly represented. This in turn will do what’s right for both brands and society at large. It’s time to do better.”

The role of robust reporting

Ceres Cueva, SVP global publisher partnerships, Rakuten Advertising: “With marketers calling for greater measurement and transparency of campaign performance in influencer marketing, we’re seeing more brands combine influencer and affiliate marketing strategies. You get more robust reporting and actionable insights by layering affiliate tracking links into influencer campaigns; getting a full-funnel view into how influencers drive conversions throughout the consumer journey and better understand the creators, messages and creative that resonate most with your audience.

“These insights build trust between brands and influencers, solidifying relationships and allowing creators to make decisions that actively engage and convert consumers. The outcome? Lasting partnerships that transform influencers into brand ambassadors. After all, when a great storyteller or content creator can directly impact performance growth, it’s a win-win for both parties.”

Authenticity is essential

Izzy Treacy, senior campaign manager, Buttermilk: “Transparency and authenticity are key to building trust in influencer marketing. The recent #deinfluencing trend sparked some controversy amongst advertisers, but it also proved that influencers are striving to be increasingly authentic with their audiences and, in turn, brands are taking more action to encourage transparency in their collaboration.

“Technological developments are key to this – providing brands with improved access to the metrics that matter. As a result, they can clearly understand the impact of their investment and build confidence in future strategies. Additionally, with more tools providing API access directly from the platforms, advertisers can also feel more confident about their influencer selection. Finally, the increase in clear disclosure practices from bodies such as the ASA has created a level of assurance and brand safeguarding for brands investing in influencer marketing.”

By Jessie Sampson

Sourced from The Drum – iab.uk

 

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Social Media Marketing: What It Is, How It Works

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By Lisa Anthony 

Social media marketing can be cost-effective when you pick platforms suited to your business and consistently deliver messages that engage your target audience.

Social media marketing, a type of digital marketing, uses social media platforms to deliver online content to a business’s target audiences. Content is generally designed to build brand awareness and promote products or services, but it can also help a business increase visitors to its website and gather information about followers that can be used in email marketing and other campaigns.

Social media marketing allows you to engage in a more direct way with your target audience, even in one-on-one conversations in some instances. It can be less expensive than other forms of marketing, but it’s also highly competitive due to continuous streams of social posts vying for the attention of consumers. Creating an intentional social media marketing strategy can help you maximize your efforts and improve your return on investment.

How to create a social media marketing strategy

Social media marketing works like other forms of marketing as far as defining goals, identifying a target audience and creating content. However, to keep an active social media presence, a business will need to post regularly on their platforms of choice and regularly monitor brand mentions and customer comments.

Determine your social media marketing goals

Plotting out your goals from the outset will help guide you in the other decisions you’ll need to make, such as which social media platforms to use and the type of content to post.

Here are some general goals that are common to social media marketing:

  • Increase brand awareness.

  • Gain customer insights.

  • Increase sales.

  • Develop leads.

  • Increase website traffic.

  • Respond to customer complaints.

  • Retarget visitors to your website who don’t make purchases.

  • Get followers to share your content on promotional events.

  • Draw attention to a charity or non-profit organization you support.

When possible, be specific when setting goals, but also keep in mind that the success of some of your efforts may be hard to document. For example, it can be more difficult to measure an increase in brand awareness, but the goal of higher website traffic can be documented through marketing tools such as Google Analytics.

Define your target audience

Knowing your customers is important to any marketing effort. Customer information, such as interests, buying behaviors, pain points and demographic details like age, gender and annual income, can help you create content that will interest your target audience.

Also, demographic details may influence your choice of social media platforms. For example, if your target audience is primarily women, you may want to market on a platform that has a higher percentage of women than men. Or, if your target audience is younger, you may want to use a platform that is popular with that age group.

However, with daily users numbering in the millions on many popular platforms, your target audience may be well represented on any platform. Pinterest, Facebook and Instagram are a few of the platforms that offer audience insights tools you can use to learn about the people using the platform. Talking directly to your customers about which platforms they frequent most can also help inform your social media strategy.

Pick your social media platforms

You may choose to target even more niche social platforms based on your type of business and customers, but here are some of the most popular and how they’re used:

  • Facebook: Text, image and video sharing. A Facebook business page can provide important information about your business and build community.

  • YouTube: Video sharing.

  • Twitter: This social networking platform is mostly used for text-based Tweets, but you can also incorporate images, videos and GIFs.

  • Instagram: Photo and video sharing.

  • TikTok: Video sharing. Compared to YouTube, this is best for shorter videos.

  • Pinterest: Image sharing.

  • LinkedIn: A professional networking platform, LinkedIn is primarily used to market to businesses rather than consumers, or to increase brand awareness by participating in industry-specific forums.

  • Snapchat. Instant messaging, image and video platform.

  • Reddit: Forum-style discussions.

Assess your content needs

The type of content you’ll post on social media will depend on your business, goals and which platforms you’re using. It can range from promotional to educational and should reflect the human characteristics and voice that best define your brand, or your brand personality. For example, if your business sells outdoor gear, your brand personality might be rugged and adventurous. Or, if your business sells products and services for small children, your brand personality might be playful but nurturing.

Social media content can include text, images and videos. You may also be able to link to other content you’ve created such as articles, blogs, e-books and videos. Depending on the platform, there may be limits to what can be included in posts. For example, on Twitter, a Tweet can contain up to 280 characters plus up to four images, videos and/or GIFs.

Your social media marketing efforts might also include the use of digital ads on multiple social media platforms and search engines such as Google and Bing. Each platform will have its own requirements for ads and typically offer content recommendations. For example, YouTube offers step-by-step instructions on creating video ads, with pre-made templates and other tools.

Post consistently

Posting consistently is an important factor in successfully promoting your business on social media. Each business’s posting cadence, whether it’s daily, a few times a week or weekly, will depend on its goals and audience. You’ll also want to factor in the time it takes to produce quality content — a video or high-quality photos may take longer than a text-only Tweet, for instance.

Creating a posting schedule can help your business post consistently — and marketing software can help automate the process. While you can post the same content on all your platforms, it’s better to customize the content for the audience of each individual platform. Plus, as discussed, each platform has unique requirements for postings.

Posting regularly can help a business to:

  • Increase brand authority, credibility and reputation.

  • Build followers.

  • Gain familiarity with the platforms and tools.

  • Establish its brand voice.

  • Improve content rankings on platform feeds.

  • Support paid advertising efforts.

Monitor mentions and respond quickly

It’s important to monitor the mentions of your brand and comments made on your posts. Customers frequently take to a business’s social media when they have customer service questions or complaints. In those instances, responding quickly and positively is key, but aim to resolve the issue privately, by encouraging them to direct message or email your business.

Monitoring mentions — and encouraging customers to post about your business (while tagging your account) — can also help you identify brand advocates and gather user-generated content to repost, which can ease the burden of content creation.

It may take months before you see noticeable progress toward your marketing goals, but social media management tools like Hootsuite, Zoho Social and Buffer can help you monitor your content as well as help with posting, scheduling and measuring results.

By Lisa Anthony 

Lisa is a small-business writer at NerdWallet and has more than 20 years of experience in banking and finance. Read more

Sourced from nerdwallet

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Destination Marketers Head to Threads as Twitter Alternative

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By Dawit Habtemariam

Destination marketing organizations are gaining followers fast. Now, they have to figure out what actual value Threads can bring to their marketing.

Destination marketing organizations are rushing to join Meta’s Threads: Destination Toronto, Visit Orlando, Visit Utah, Myrtle Beach, Fort Myers and many others have already signed up for the direct competitor to Twitter.

Because Meta owns Facebook and Instagram, these destinations have been able to grow their audiences quickly. Users login to Threads with their Instagram accounts and automatically follow the same people they follow on Instagram.

“We’re at about 10,000 right now. I would say a good 80% of that happened over the weekend,” said Paula Port, Destination Toronto‘s vice president of marketing. Visit Orlando has over 32,000 followers.

Instagram has over 1 billion monthly users worldwide, according to Insider Intelligence.

So far, posting activity on Threads by these groups is uneven. Some haven’t posted anything while others like Visit Orlando have been posting daily.

Threads doesn’t offer advertising at the moment, according to the Wall Street Journal. Facebook, Instagram, Pinterest and TikTok are the top spenders on social media advertising.

Destinations have been devoting fewer resources to Twitter. A new problem for Twitter has been the new blue check verification process, which requires a subscription. “We just kind of gone back and forth on what’s the value that we’re seeing there and it seems very unpredictable,” said  Utah Office of Tourism Director of Marketing and Communication Ben Cook.

Destinations haven’t developed a strategy for marketing on Threads. Destination Toronto hasn’t posted much and is reusing the text-based strategy and repurposing content it uses for Twitter. Utah is experimenting with a more humorous voice.

 

“There is not a huge lift and we’re not going to put a lot of time into developing a huge strategy until we just sort of see where it goes,” said Cook. Audience engagement on the platform looks good so far, he said.

What strategies destinations come up with for Threads depends on the platform’s evolution.

“It feels like it wants to be Twitter, but everyone from Instagram is there,” Port said. “Is Threads going to reduce our need for that news-driven content or is it going to be more like Instagram, which is more curated and has more of a visual aesthetic?”

Meta has not made Threads available in most European countries but hopes to in the near future, Tech Crunch reported.

By Dawit Habtemariam

Sourced from SKIFT

destination marketing, destination marketing organizations, instagram, social media, twitter,

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UGC vs. Brand-Generated Content vs. Influencer Content

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By Samantha Dilday

Who wins in a showdown between user-generated and brand-generated content? Below we dig into the benefits of both (and where influencer-generated content fits in).

Brands today need a high volume of high-quality content to reach social consumers.

But how much of that content should be user-generated vs brand-generated?

Good question! Increasing your social search presence and word-of-mouth means ramping up content production. Bonus points if those posts come from creators.

Chances are you’re producing content in-house side-by-side with sourcing UGC. Both are valuable types of content for brands but scaling either is easier said than done.

Below we dig into the debate of user-generated content vs. brand-generated content. We’ll also look at how influencer-generated content can be a scalable middle-ground.

Defining the Differences Between User-Generated Content vs. Branded Content

Although many marketers use these terms interchangeably, they are not the same.

Let’s quickly recap a couple of definitions and examples so we’re on the same page.

What is User-Generated Content?

User-generated content (UGC) is content published by customers promoting a product (or brand) that they love. These posts are unprompted and organic.

UGC has become a sort of catch-all phrase among marketers. The rise of UGC creators has made the definition of UGC even more confusing.

That said, “true” user-generated content is organic and created with no direct input from the brand being promoted. No compensation from the brand, either.

This is the key difference between user-generated content and both brand-generated and influencer-generated content. UGC can refer to everything from photos and videos to written content related to a product. This includes:

  • Product reviews and recommendations
  • Tutorials showcasing how products work and fit into daily routines 
  • Stories where consumer share their personal experiences with a product

Short-form video formats like TikTok and Reels are the sources of most UGC today. Below is an example from a TikToker that went viral with a glowing review of a colour-changing lip balm she found at a dollar store.

user-generated content example

Source: @cecelia_styles

Authentic and off-the-cuff, this post is a prime example of how unprompted content can be compelling. The video’s 330k “Likes” and 72k saves speak for themselves. Genuine excitement and enthusiasm are like lightning in a bottle from a marketing perspective.

The beauty of UGC is that it’s totally organic and produced by real customers — not marketers.

This also highlights the biggest challenge of leveraging and collecting UGC. The fact that user-generated content comes from customers organically means it’s unpredictable. This rings true in terms of its quality and the messaging conveyed by the customers.

However, this is exactly what makes a glowing user-generated post so valuable (and why consumers seek them out when researching brands).

What is Brand-Generated Content?

Brand-generated content is promotional content made by marketing teams (in-house or by agencies).  Messaging and creatives are approved and coordinated by the brand.

In short, brand-generated content represents content that your marketing team puts out. These are posts that you control over when it comes to messaging, format and publishing frequency.

Brand-generated content represents a place to establish your brand’s voice, values and aesthetic. Most branded posts are created to raise awareness and keep customers in the loop.

Common examples of brand-generated posts include:

  • Announcements such as upcoming events, product launches and availability
  • Promotions, including time-sensitive offers and deals
  • Culture-centric content like behind-the-scenes videos showing off employee life

Below is a textbook example of a brand-generated post that builds hype for a new product.

crumbl cookies brand-generated content

Source: @crumblcookies

Given that social media (and social search, in particular) is so massive for product discovery, brands are rightfully doubling-down on social content creation and distribution in-house.

Beyond scaling in-house, brands are also collecting user-generated content and sourcing posts from influencers. Doing so is key to keeping up with the TikTok and Instagram algorithms, not to mention the demand of social consumers looking for their next purchases.

The Effectiveness of User-Generated vs. Brand-Generated Content

User-Generated Content Brand-Generated Content
  • More trustworthy and engaging than brand-generated content
  • Always authentic because it’s produced by real people (but quality varies)
  • Can be sourced on an ongoing basis (but requires permission to be repurposed and republished)
  • Offers brand control and conveys the exact message you want to say
  • Authenticity varies depending on the brand’s voice and creatives
  • Can be produced consistently (depending on your bandwidth) and is owned by your brand (no rights management required)

Important: it’s not a matter of either-or when it comes to both types of content for brands.

You’d be hard-pressed to find a brand that exclusively posts UGC. On the flip side, every successful consumer brand on social media features customers and creators in their content strategies. In short, brands need a combo of both.

Debating the effectiveness of user-generated content vs. brand-generated content also requires context. Both types of content for brands have distinct benefits which we break down below.

UGC is More Trustworthy Than Brand-Generated Content

When was the last time you bought something without reading a customer review first?

Chances are you probably can’t remember. Hey, neither can we!

The same goes for your target audience, though. Shoppers today rarely rely on brand messages alone when it comes to researching products.

On the flip side, consumers crave real feedback from real people. Makes sense. This is why it’s no surprise that UGC significantly lifts conversions when customers interact with it.

From customer photos and videos to reviews and beyond, user-generated content can supplement each and every phase of your marketing funnel. This explains why repurposing creator content is such a priority for brands today.

User-Generated Content is Always Authentic

Relatable, unfiltered content helps potential buyers imagine a product in their own hands.

Fact: 88% of consumers trust recommendations from people they know above any marketing channel This explains why micro-influencers are so effective when it comes to establishing trust.

Authentic creators with smaller followings feel more like friends or family versus a celebrity. This phenomenon also explains why brands are turning to UGC creators to make promotional content that feels organic.

User-Generated Content Can Be Sourced Long-Term

When there’s a high volume of happy customers posting about your brand, more people will follow suit. Done right, this creates a snowball effect that yields UGC long-term.

Brands with an established branded hashtag can do this organically. The more satisfied customers that tag your brand, the bigger your library of UGC becomes. Below is an example of Billabong’s #KnowTheFeeling tag which has earned over 29k pieces of UGC.

user-generated content example

On that note, creating thousands of pieces of content in-house isn’t realistic (or even possible). Achieving such a high volume of content means leaning on creators and customers to spread the word.

Brand-Generated Content is Yours (With No Strings Attached)

This is a big one.

The benefits of user-generated content over brand-generated content when it comes to authenticity and trust are clear. That said, the housekeeping required with both sourcing and promoting UGC often flies under the radar.

Specifically, user-generated content can be a time-sink when it comes to rights management. This includes reaching out to creators to get explicit permission to republish posts.

With branded content, all of the above is a non-issue because you own your posts full-stop.

Brand-Generated Content Lets Brands Say Exactly What They Want to Say

The unfiltered nature of user-generated content is what makes it so powerful. Creators’ off-the-cuff delivery and unique style really resonate with consumers.

That said, organic UGC usually isn’t necessarily ad-worthy (or even marketing-ready).

Not every satisfied customer is going to align with your brand. Heck, some customers might get details about your products wrong. They might show off your product but never mention your brand by name or explain where followers can find it in-store or online.

But hey, you can’t blame them! Customers aren’t employees.

Branded content created in-house puts you in total control to highlight key benefits and emphasize the specific details of the products that you need.

Brand-Generated Content Can Be Produced Consistently

The inconsistency of UGC isn’t solely limited to quality.

Brand-generated content can be anticipated when it comes to scheduling and publishing frequency. Likewise, your in-house content can align perfectly with launches and promotions.

On the other hand, user-generated content is more sporadic and random.

Organic posts don’t always align with what you’re currently promoting. For example, you can’t source organic user-generated content for a product launch until after the product is released.

Although the value of UGC can’t be denied, it isn’t always consistent in terms of quantity or quality. With branded content, you know exactly what you’re going to get.

In-house content is also reliable and consistent when it comes to meeting your brand’s standards. For example, this post from Vital Proteins is aesthetically pleasing, professionally produced and conveys the brand’s vibe.

brand-generated content example

Source: @vitalproteins

These types of posts are necessary for both establishing your brand and keeping followers in the loop about your products.

How Influencer-Generated Content Gives Brands the Best of Both Worlds

When it comes to user-generated vs brand-generated content, there’s a sort of tug-of-war between authenticity and control.

But consider how brands can find a balance between both via influencer-generated content.

Influencer-generated content refers to posts produced by content creators with creative input from brands (in exchange for compensation).

Done right, posts from influencers feel like organic UGC. This is especially true for brands that partner with micro-influencers that publish relatable, authentic content.

Food for thought: 71% of consumers prefer to discover products through consumer content versus branded ad channels. Although influencer-generated content is brand-directed, it’s not brand-generated. Influencer posts retain their authenticity as a result.

That’s why savvy brands are prioritizing influencer collaborations to create content that looks organic but still aligns with their specific marketing goals.

In short, influencer content bridges the gap between UGC and in-house content. Brands can get their desired messages across while benefiting from creators’ authenticity and personality.

influencer-generated content example

Source: @junebabylove

Let’s wrap things up by breaking down the benefits of influencer content (specifically content from smaller creators versus celebrities).

Influencer-Generated Content Balances Authenticity and Control

Consider that consumers rank influencers as one of their most-trusted marketing channels.

Shoppers trust opinions and seek out the content of authentic creators they can relate to. Unlike organic user-generated content, influencer content offers brands a say in what’s published.

While UGC ticks the boxes of authenticity, most organic UGC isn’t exactly ad-ready. Most brand-generated content is marketing-ready but lacks reliability or personality.

Influencer-generated content is a happy medium between the two as brands provide direction but empower influencers to take the reins when it comes to creativity and delivery.

Brands running creator campaigns in-house are tasked with sharing influencer briefs that balance creative freedom and brand messaging. This process requires keen attention to detail and is exhausting if you plan on running long-term, always-on influencer campaigns.

With Statusphere’s platform, brands can actually streamline and optimize the briefing process without sharing directions themselves.  Our creators are vetted and matched with products based on 250+ first-party data points based on brief brand input.

This means that creators are only matched with products they actively want to promote. Stronger matches mean that creators have a stronger pulse on what to say, what to post and which types of content will resonate most with their audiences.

Influencer Content is Scalable (with the Right Platform)

Relying solely on organic UGC is a challenge when there are so many question marks regarding both volume and quality. Meanwhile, scaling content in-house can only take brands so far when competitors are earning hundreds or thousands of posts per month from creators.

That’s yet again where influencer marketing campaigns can pick up the slack.

Working with a high volume of micro-influencers long-term offers an actionable way for brands to scale content production without sacrificing quality. Making this happen means using an influencer platform like Statusphere that generates a guaranteed number of posts for brands.

Influencer-Generated Content Boosts Paid Social Performance

The value of influencer-generated content extends far beyond your social feed.

For example, consider how brands are transforming their top-performing influencer posts through whitelisting (AKA “allowlisting”) on TikTok and Instagram.

Check out the Spark Ad on TikTok from Isle of Paradise below. This ad campaign earned 45+ million views in total, not to mention a 68% boost in weekly paid revenue (versus the previous nine weeks of their campaign).

spark ad example

Source: TikTok

Note: having content rights built into your influencer platform means you can use your creator content in ads without any manual outreach or back-and-forth.

How to Earn  Influencer-Generated Content at Scale

Shoppers crave honest recommendations from people they trust. Simple as.

That’s why creator content is a goldmine for marketers.

Sourcing organic user-generated content and creating thoughtful brand-generated content are both important for brands today.

Meanwhile, ongoing influencer-generated content keeps your brand visible in social search and likewise means more potential for marketing-ready content you can promote elsewhere.

If you need a scalable way to earn authentic branded content, Statusphere’s platform can help.

Our micro-influencer software matches brands with vetted influencers from our creator community. Unlike other platforms, we can guarantee a specific volume of content for brands.

Statusphere eliminates the most time-consuming pieces of running an influencer campaign in-house thanks to our advanced matchmaking and fulfillment technology. We’ve already generated 75,000+ pieces of content on behalf of 400+ consumer brands.

Want to see how our platform works? Get in touch with one of our experts to learn how we can optimize your brand’s marketing efforts with guaranteed content at scale.

By Samantha Dilday

Sourced from STATUSPHERE

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How to Make Money in Social Media: Foot Soldiers of the Creator Economy Speak Out

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By Cynthia Littleton

How do you make money in the emerging creator economy? Who better to answer this question than street-level entrepreneurs who were on duty working the show floor and environs on June 22 at Vidcon, fan convention for creators and influencers held annually in Anaheim, Calif.

If you’re going to hawk a product or service all day at a convention, you’d better master the 60-second pitch. The seven street-level entrepreneurs who spoke to Variety‘s for this week’s “Strictly Business” podcast offered insights into where the opportunity is and where the market is heading for creators and influencers who aim to ply their trade largely virtually via social, streaming and e-commerce platforms. The companies represented are involved in distribution, technology and visual effects, e-commerce, marketing and promotion and matchmaking between brands and influencers.

Here’s a sampling of observations:

From Annette Lapham, head of marketing for DeepMotion 3D animation firm, on the use of AI in content creation.

“We see it as a tool. People can use it as a tool. Even animators, we work directly with animators, and they use it as a tool to really cut out a lot of that hard work that can now focus on the elements of their craft that can involve like polishing and making things really refined. But as to where we’re going with generative AI, we’re about to announce a new product of ours, generative AI animation. And so we think about how easy it would be to do just input text alone, and create animation. That’s kind of the direction where we’re going,” she said.

From Nathn, growth marketing manager for MyShop, an e-commerce platform owned by China’s DHgate.

“This is what we call social commerce. And right now, the three main problems is like the link sharing is an organizational nightmare. The payments, usually every platform pays the same and it’s kind of hard. And also the art of choosing the next product you’re going to talk about, it’s usually a guess work. We want to help you. We have like AI technology that will analyse content from platforms in Asia, from Tik Tok, etc. And we give you recommended trends depending on your niche. So if you’re a makeup creator, we’ll give you some makeup tools that are viral in Asia or viral over regions of the world that you should maybe consider checking and making content about,” he said.

From Jeff Ruby, head of sales for StreamYard, a stream-hosting platform that makes it easier for creators to incorporate professional touches into their feeds.

“The likes of streamyard, some of these other platforms that allow, because we’re not we’re not competing with the YouTubes and the Twitch of the world. You’re using our platform, so it looks more professional when you’re producing your content on those platforms. Right. So I think it’s a differentiator, right? I could be in my basement with a phone or I could be having very high quality video with my branding, call to actions, brand deals, things like that,” he said.”

From Mike Diaz, long-time staffer at the Mogul Moves merchandise company run by prominent YouTuber Lugwig Ahgren.

“We were thinking about the idea of adding on more clients and what that looked like. And I think we ultimately decided that the scale-up to have a company that’s profitable and that is just making merch for other people is only really profitable in a meaningful way at a very high number, which is what we didn’t want to do. So this is more of like, we make more boutique-esque like cut-and-sew items for a small number of creators now. So that’s what we do.”

By Cynthia Littleton

Sourced from Variety

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