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By Shubham Agarwal

“Advertising income often provides an incentive to provide poor quality search results,” Google’s founders, Sergey Brin and Larry Page, argued in a research paper when they were still working out of their Stanford dorm rooms.

Today, Google is synonymous with the web — but it’s also far from the sort of “competitive and transparent” search engine Brin and Page set out to develop decades ago. Google’s journey into the dictionary and becoming a trillion-dollar empire demanded a slate of fatal modifications to its original blueprint. The result is a search engine that buries organic links under an avalanche of ads, keeps tabs on its visitors’ every move and click, and manipulates results by tapping into the giant pool of data Google harvests from the rest of its services.

An emerging roster of competitors thinks it can offer you a better deal. Their search engines vow not to track you or even show ads if you’re willing to shell out a couple of bucks. Can they save us from Google’s invasive and monopolistic rule, or are they doomed to fizzle out after fighting fruitlessly against an unstoppable behemoth?

The rise of private search engines

Josep Pujol, the chief of search at Brave browser, calls Google the web’s “toll-booth” where “producers of information have to abide by certain rules or directly pay to be reachable.”

Screenshot of Brave Browser on mobile and desktop.
Brave Browser

Google may appear simply as one cog in the larger internet machine, but it has more sway than you’d think. For most people, it’s the main avenue through which they access information online, and if something can’t be found via Google, it practically doesn’t exist. Therefore, having only one (or two) ways to access the web is very problematic, Pujol adds.

The startup behind Brave browser, which now hosts about 34 million users, rolled out its search engine a few weeks ago. Unlike Google, it doesn’t profile users and claims it won’t use any “secret methods or algorithms to bias results.”

Brave is indexing the web’s trenches from scratch, which means it ultimately won’t rely on aggregators like Bing and attempts to be everything Google is not. It’s private, offers you more control over how anonymous you want to be while searching, and most importantly, it doesn’t have a vested interest in showing you ads.

Would you pay for a private search engine?

While Brave plans to offer both ad-supported and ad-free premium subscriptions, Neeva, a new private search engine from a pair of ex-Googlers, believes as soon as advertisements enter the picture, the focus shifts away from the user and to figuring out how to “squeeze an additional dollar out of another click” for advertisers.

iPhone screens comparing what it's like without Neeva versus with Neeva.
Without Neeva versus with Neeva Neeva

Neeva’s CEO and co-founder, Sridhar Ramaswamy, who previously spearheaded Google’s crown jewel (its $115 billion advertising arm) for over a decade, says, in a way, people are already paying for search engines like Google — by letting them siphon up their personal data, settling for a “bad user experience with wall-to-wall ads, and substandard content.”

Neeva, therefore, has an upfront $5 monthly fee, and in exchange, it gets you a private, ad-free search engine that can also surface your information from third-party apps like Gmail, Dropbox, and Microsoft Office 365.

Although Neeva could potentially shape up to be a compelling, ad-free alternative for those who can afford it, experts say its success and the underlying pay-for-privacy model, in general, present a difficult socioeconomic problem.

“If it’s necessary to pay for privacy,” Dr. Shomir Wilson, the director of the Human Language Technologies Lab at Penn State, said to Digital Trends, “then it becomes a luxury that not everyone can afford.”

Not a level playing field

Neeva and Brave aren’t the first ones to challenge Google, however, and there’s a good reason why it’s been nearly impossible for competitors like Bing to even put a dent in its monopoly. Google controls over 90% of the search engine market, and going up against its swathes of resources has been an uphill battle for newcomers offering alternatives. It has accomplished that by practically starving its opponents of any room to grow.

Google pays platform owners such as Apple, Mozilla, and others billions of dollars to be the default search engine on the most popular operating systems and browsers, including Macs, iPhones, Android phones, and Google Chrome. And there’s little chance users of these platforms will go out of their way to switch search engines, let alone be even aware of choices.

“We build durable habits around search engines,” Dr. Wilson said. “Once a search engine is familiar and useful, going back to the one we like can be kind of reflexive.”

But as awareness for privacy-first products soars among people and Big Tech faces its greatest antitrust battle, Kamyl Bazbaz, vice president of communications at DuckDuckGo, a private search engine that has been up at arms with Google since 2008, is hopeful that the tides are turning.

DuckDuckGo has witnessed unprecedented growth over the past year, and its active users have doubled from 50 million to 100 million. It’s also now the second most used search engine on phones in several countries, including the United States. In addition to a search engine, DuckDuckGo offers tools to protect your identity from third-party trackers and other malicious online practices.

Fighting for a future without Google defaults

Cooper Quintin, a senior security researcher at the Electronic Frontier Foundation, agrees breaking Google’s default power is key for competitors to thrive, but it would take “strong action on behalf of the government to actually enforce such antitrust laws.”

Luckily for Neeva, Brave, DuckDuckGo, and rest, the Justice Department — along with eleven state Attorneys General — has sued Google on those exact grounds.

“Google’s control of search access points,” the antitrust lawsuit says, “means that new search models are denied the tools to become true rivals: Effective paths to market and access, at scale, to consumers, advertisers, or data.”

If history is any indication, the odds are against Google. Last year, the search engine giant lost a similar suit in Europe and now allows Android users to pick their default search engine at startup instead of making that choice for them.

Whatever the outcome of these lawsuits may be, Google’s rivals have a long way ahead of them before they even have a chance at threatening its search engine monopoly, and they realize that.

In the meantime, though, Pujol says Brave is focusing on what it can do, which is building an alternative. “We are crazy or bold enough to try because we know there’s a demand out there.”

Editors’ Recommendations

By Shubham Agarwal

Sourced from digitaltrends

By Danny Maiorca

If you’ve spent any time trying to grow website traffic, you’ll have heard of search engine optimization (SEO). Excelling with SEO makes it easier to attract new website visitors, netting more leads and more revenue.

Getting your SEO right takes time—and a lot of trial and error. But if you use a website built on a platform like WordPress.com, you’ve got plenty of options when it comes to increasing your visibility in search engines.

In this article, you’ll discover several ways to rank for SEO on your WordPress.com website.

Differentiating Between WordPress.com and WordPress.org

Before we look at how you can rank for SEO with WordPress.com, it’s essential to identify the differences between it and WordPress.org. Often, users think they’re both identical—but that’s far from the truth.

Building a website with WordPress.com means that the platform will host your site. Though you can subscribe to various paid plans, you can also choose to use a free version. Unfortunately, this practice will severely limit customization.

On the flip side, WordPress.org is open source. While using WordPress.org is free, you’ll need to buy a hosted domain. WordPress.org gives more control than its .com counterpart, but it also requires more effort from you to maintain the site.

Okay, so now you know the differences between WordPress.com and WordPress.org. Next, let’s take a deeper dive into how you can rank for SEO with a WordPress.com site.

Use SEO Plugins

If you’ve got a WordPress.com Business plan or higher, you can install a selection of SEO plugins with WordPress. One of the most common is Yoast, which offers a comprehensive solution to optimize SEO on your pages.

Once integrated, Yoast will rank your SEO with a traffic light system—red means you’ve got a lot of room for improvement, amber means that it’s okay (but nothing more or less), and green means you’re good to go.

Yoast also enables you to choose keywords and phrases while offering a readability score to help you create content that is easier to understand.

Use Google Analytics and Google Search Console

Yoast is an excellent tool for improving SEO on your WordPress.com website, but it’s a good idea to use the plugin in conjunction with others. Two commonly used SEO-related tools are Google Analytics and Google Search Console—both of which are free.

Google Analytics is the Silicon Valley giant’s free analytics tool and offers a broad range of valuable insights. Some of the areas you can gather useful information about include:

  • Your website’s bounce rate.
  • Average session times.
  • How people find your website.
  • The time of day that people visit your website.
Screenshot showing some of the categories available on Google Analytics

As for Google Search Console, you can find out how your website performs specifically in search rankings. Search Console will also help you:

  • Discover your average clickthrough rate (CTR).
  • Find out which search terms lead users to your site.
  • Learn what your average search engine ranking is.
Screenshot showing interface of Google Search Console

To use Google Analytics and Search Console, you’ll need to manually set them up for your website. But doing so is a reasonably straightforward process.

Another perk of Google Analytics and Search Console is that you don’t need a WordPress.com Business plan to use either. So, if you’re on a budget, the tools can help minimize your SEO expenses.

Think About Your Imagery

 

Optimizing the text on your WordPress.com website is crucial if you want to rank highly with search engines. However, your image optimization is just as important.

The size of any visuals you add to your website will impact your web page’s performance. If your page takes too long to load, users will go elsewhere—and your rankings will suffer as a result. So, you need to ensure that photos aren’t too big and your pages load fast (both on desktop and mobile).

When adding images, you also want to ensure the dimensions fit your page. You’re not going to find a one-size-fits-all solution for this; it’ll depend on your theme and other factors.

Customizing the image title and alt text also helps Google understand your picture and why it’s relevant. So, it’s worth keeping both of these goals in mind when adding featured and in-text photos.

Post Consistently and Add Value

Regardless of how well you’ve optimized your page for search engines, it doesn’t mean much if the content itself isn’t attractive to your audience. To gain traction, you must post relevant and original content and add value for users visiting your site.

If you’ve just set up a WordPress.com website, challenge yourself to publish at least one blog post every day for a year. As long as you adapt and fine-tune what you write, you’ll see your traffic grow. And as a side benefit, your writing will improve with the extra practice.

Alongside posting consistently, you can also improve your search rankings by updating old content regularly. For example, refresh the text, edit the links, and remove anything that is no longer accurate, such as old statistics.

Choose a Well-Functioning Theme

Screenshot of theme selection options on WordPress

Regardless of whether you have a free or paid WordPress.com plan, you’ll have access to a wide selection of themes. When choosing one, it’s important to think about more than how it’ll look once your website goes live.

Like the images on your website, the theme you choose can dictate how fast pages load. Rather than pick a theme that loads slowly, you’re better off choosing something that’s less attractive but won’t frustrate visitors.

You can experiment by trying different themes, and it’s worth reading online reviews to see which ones work the best.

Use WordPress.com to Build Your Online Presence

With hundreds of millions of blogs out there today, standing out is a lot harder than it used to be. However, complicated doesn’t mean impossible—and despite what many people think, it’s not too late to start your blog.

Although growing a WordPress.com website’s presence takes time, you can speed up the process by thinking about the areas we’ve listed in this article. Additionally, more users will find you if you optimize your site content and track your performance using analytics.

By Danny Maiorca

Danny is a freelance technology writer based in Copenhagen, Denmark, having moved there from his native Britain in 2020. He writes about a variety of topics, including social media and security. Outside of writing, he is a keen photographer. More From Danny Maiorca

Sourced from MUO

 

 

By Irwin Hau

Google’s progress over the last 20 years is mind-blowing when you think about it. Not long ago, users were impartial to the likes of Yahoo, Bing or even Ask Jeeves. Those names have since faded into the periphery while Google has gotten better at serving up relevant answers in record time – even if we’ve entered incoherent phrases littered with typos. Basically, Google gets us. And it keeps getting better at it.

The ever-evolving game of SEO has been largely dependent on the smarts of the Google Algorithm, and it’s changed a lot over the years. The latest development? Semantic SEO. But what is it? And how do you optimize your content in a way that keeps the Google robots happy? Let’s take a closer look.

Where did semantic SEO come from?

To understand how to optimize for Google, it helps to understand a bit of its history.

Initially, SEO relied on singular keyword-focused algorithms. Then came some pretty catalytic jumps, namely with ‘Knowledge Graph,’ ‘Hummingbird,’ ‘RankBrain,’ and ‘BERT’ between 2012 – 2021.

Knowledge Graph was revolutionary in creating a mindmap for Google to see the links between words. And Hummingbird made it possible for Google to understand a search queries’ full meaning rather than just as a string of individual keywords. It was also able to interpret a webpage’s overall topic, rather than just scan for certain words – a big reason that nefarious black-hat SEO technique keyword-stuffing fell out of favour.

With a priority in understanding users’ search intent better, the context of these search terms is also judged against existing search histories, considering their relevance within local and global parameters. Or in other words, it added context.

So say, for example, you typed ‘corona’ into your search bar. Currently, Google will predict that you’re more likely interested in the COVID-19 situation affecting your city, rather than the beer. So the first results you see will be related to just that. Semantic SEO is a step forward in the world of Google contextualizing.

What is semantic SEO?

To get to grips with semantic SEO, it’s helpful to unpack the word semantic.

According to the Oxford English Dictionary, semantics is “the branch of linguistics and logic concerned with meaning. The two main areas are logical semantics, concerned with matters such as sense and reference and presupposition and implication, and lexical semantics, concerned with the analysis of word meanings and relations between them.”

Semantic SEO is based on lexical semantics – so how the words relate to one another.

1. How to optimize your content for semantic SEO

Google aims to respond to users’ questions with articles containing the most valuable information and predictively answer follow-up questions. It knows humans are curious creatures, after all. So we will teach you how to optimize your content for quality AND be picked up favourably by Google’s radar.

First, you need to understand the intent of your article. Or in other words, which of the reader’s needs are you answering? Intent falls into 3 categories – and it’s crucial to know which of these your piece falls into if you’re going to keep readers happy. Users are browsing on the internet to either –

  1. Learn something;
  2. Buy something; or
  3. Find something specific (e.g., a shop their friend has just mentioned).

The breakdown of this intent falls roughly into 80%, 10% and 10%, respectively. Most users are on the internet with specific questions that they want answers to. So it’s important to understand the questions your article is trying to answer — otherwise, your website won’t convert, your bounce rate will be sky-high, and Google will penalize you for not being what your readers want.

2. Create quality content (not pieces jammed with keywords)

Most users don’t jump on Google to open a digital encyclopaedia and sift through information. Remember that. They want the specifics, and the worst thing you can try to do is provide a short, surface-level general overview of the subject. Google Knowledge Panels and Wikipedia already exist for this exact reason.

Knowledge panels are snippets of ‘general info’ pinned to the top of search results. So really, your general info article is getting into the ring with Google, and you can guess who we’d place our bets on.

Once you have the question your article is trying to answer, really unpack the value in that. Ensure your piece is thorough. You can even go as far as answering other questions related to that route of curiosity.

Top tip: According to recent web design statistics, content you wrote years ago can still work to boost your SEO and organic Google traffic. Google bots actively crawl every page of your website to find relevant matches to users’ search queries. Maintaining an active blog increases your chance of multiple pages being picked up and shown on the first page of Google.

At the end of the day, your piece should be chock-full of long-tail keywords connected to the topic of interest. Google will pick up on the quantity and quality of the semantically connected phrases peppered through your article and increase the relevance score of your article.

A quick example…

Say you’re writing an analytical piece about Harry Potter. Your semantically connected phrases could include ‘seventh Harry Potter book,’ ‘The Boy Who Lived Next Door,’ ‘Harry Potter,’ ‘Neville Longbottom’, and ‘understanding the prophecy.’

Google would crawl this article and understand it is suited for readers who want to understand the relationship between Potter and Longbottom. In contrast, semantically connected phrases for an entertainment piece about the cast could include ‘child actors,’ ‘cast of Harry Potter,’ and ‘film journey.’

Ten years ago, the SEO strategy for both articles would have been to stuff the keyword “Harry Potter” in as many times as sanely possible. Thankfully, Google’s comprehension skills have improved, so we can focus more on writing richer pieces of content, without repeating ourselves unnecessarily.

3. Long-form content is better than short

It is difficult to cover a topic well in less than 300 words. So don’t waste the precious chance with a case of cat-got-your-tongue when people arrive at your show.

Google doesn’t want its users to have to hop through various pages to get the answers – that would be a bit like phoning up a customer service helpline that kept redirecting you to a different department member for every question you had (oh wait…been there). Frustrating!

No one’s limiting your time on stage, so go long. Instead, write pieces of 2,000-2,500 words that cover more ground and cast a wider safety net in answering a multitude of questions.

These longer articles can really help boost your lead conversion and drive organic traffic to your site. They also provide you with more opportunities to add semantically linked phrases – and when it comes to optimizing your site for semantic SEO, that’s definitely a good thing.

4. Increase the relevance of your article by reverse-fitting it to Google

Look at what comes up in the Google dropdown search bar. This will give you ideas for semantically related phrases you can tie into your article. It’ll also give you a better understanding of your user’s interests.

Google’s dropdown list will help you understand your user’s interests.

Additionally, you can scroll down to the end of the search results page, and record the small list of ‘Related Keywords’ displayed here.

Collectively these can guide what you cover in your piece, give you a mind map of LSI keywords (aka long-tail keywords) and the kinds of medium-tail keywords you can use. Incorporating more of both of these is preferable. It means you’ll cast a wider net for your article because Google will automatically include you for the longer-tail keywords.

5. Rank well for informational queries to earn a ‘Featured Snippet’

Everyone used to covet the Position 1 spot on a Google search results page. But now, people are aiming for Position 0. Why? Because you’re not only first, but Google additionally shows an open sliver of your content. It’s really like getting a foot into the door of attention, increasing traffic to your page from the users who’d like to read more.

You can aim to be chosen for these ‘featured snippets’ through structuring your content with question headlines, followed by bullet point answers or scannable content. Incorporating various headlines with popular questions and relevant answers will improve your chance to rank better for the overall topic. Instead of just reeling in people based on one keyword, you can catch people who asked various kinds of questions to do with your topic.

If you don’t get the Position 0 spot, don’t fret: aim for another highly-placed spot instead. You will recognize Google shows an accordion-style FAQ of follow-up questions underneath the ‘featured snippet.’ When clicked on, a snippet of the answer opens up, so it’s a very respectable runner-up prize.

6. Use structured mark-up and semantic tags in your code

Not seen by users, this backend advanced SEO technique helps the Google machinery understand the organization of your article. Using semantic HTML elements enhances the accessibility and searchability of your article. It also improves your chances of achieving the coveted Google 0 position.

Using semantic tags tells the browser a little more about the meaning and the hierarchy of the content. Instead of seeing <div> and <span> for differing blocks of content — use semantic tags like <header> <nav> <article> <footer> to organize your content. And within content blocks, use element heading tags (h1, h2, h3, h4, h5 and paragraph). These break up the text and order your copy according to importance.

Final thoughts

There’s an opportunity to delve deeper into topics to rank well as a specialist article covering a niche topic. You can also feature it as an informational snippet in Position 0. Now Google has caught up in leaps and bounds; you can worry less about gaming the system with keyword-stuffing — and instead, challenge yourself to write even more meaningful content.

Feature Image Credit: freeboilergrants; pexels

By Irwin Hau

Irwin Hau is a private business consultant and Founder of Chromatix, a multi-award-winning web design and conversion agency based in Melbourne, Australia. Since opening shop in 2009, he’s gone on to amass over 70 awards and mentions for work in web design and digital solutions.

Sourced from readwrite

By Hal Hershfield and Laura Carstensen

One of the most pressing concerns in the early days of the Covid-19 pandemic was how to best communicate information to those who were at greatest risk — particularly, the elderly. Unfortunately, many attempts were riddled with stereotyped depictions of older people as frail, lonely, and incompetent. In doing so, messages from advertisers, public health officials, and policymakers may have failed to resonate with large swaths of their targeted audience. Given a rapidly aging population, effective messaging to older people holds national importance for public health as well as marketing of goods and services.

Arguably, the greatest challenge is market segmentation. Older people make up an incredibly diverse demographic that varies in terms of physical and cognitive ability, economic power, and social connection. Aging is also changing over historical time. Several studies have shown that the incidence of dementia appears to be decreasing over time; some research suggests this is due to higher educational attainment and improvements in cardiovascular health. Today’s older generations are less lonely and happier than their younger counterparts. As a result, market segmentation based on chronological age is becoming increasingly difficult, if not futile.

A more telling predictor of behaviour and a better approach to age segmentation may be time left in life rather than time since birth. Healthy versus sick offers more meaningful insight than whether someone is in their 70s or their 80s.

In addition to physical health, subjective age influences decisions and preferences. Our time horizons — whether we see our futures as vast or constrained — shape our goals. When time horizons are expansive and nebulous, people focus on goals that prepare them for lengthy, uncertain futures. They prioritize novelty and exploration. By contrast, when time horizons are perceived as limited, people place more weight on emotionally meaningful goals. As time grows increasingly limited, it becomes more valuable, leading people to want to fill it with activities and people that “count.” Focusing on goals that will be realized in the here-and-now as opposed to ones that pay off in the future are more relevant when time horizons are limited.

These findings hold important implications for communicating effectively with older populations. Communication with older adults needs to take into account the different ways that motivations change when time horizons grow shorter. We recommend three actions public officials, advertisers, and policymakers can take to better reach older populations:

Focus on emotionally meaningful material.

Because goals direct cognitive processing, perceived future time not only shapes plans, it influences what people see, hear, and remember. Take social preferences: When asked to choose between spending time with a newer social partner or a close loved one, older people preferred the loved one, whereas younger people preferred the new friend. Yet, when older people were asked beforehand to imagine that a new medical advancement would greatly extend their lives, or when younger people were first asked to imagine an impending move across country, age had no bearing on who people preferred to spend their time with.

Advertisements that focus on emotionally meaningful rewards will be more appealing to older adults and better remembered. One study found that older people preferred an advertisement for a camera with the slogan “Capture those special moments” over an identical ad with the slogan “Capture the unexplored world.” Along these lines, recent research compared different financial incentives aimed at encouraging older people to walk more. Making incentives emotionally meaningful made a difference: Older — but not younger — people increased their step counts to earn money for charities.

Prioritize the positive.

Shifting time horizons also change the type of information people pay attention to and process. Older people, compared to their younger counterparts, pay attention to and remember more positive than negative information. That is, whereas younger peoples’ attentions are captured by negative information, older people focus on positive information. This developmental shift from a negativity bias in youth to a positivity bias with age is termed the positivity effect. Researchers have shown that older people prefer faces with positive expressions compared to angry or sad ones (whereas younger adults show no preference between these types of faces), place more weight on positive (relative to negative) information in decisions, and positively revise their autobiographical memories.

Framing emotional content in positive, rather than negative, ways will capture the attention of older adults. It’s clearly not enough (nor always wise or ethical) to just remove or avoid the negative. Instead, reframing negative consequences in terms of benefits is likely to motivate older adults more. For example, older adults who were informed about the benefits of walking were more likely to increase step counts over a month-long period compared to those who were instead informed about the risks of not walking.

Identify with the elderly — and ditch the stereotypes.

Most older people refer to “older people” in the third person. This doesn’t mean that they see themselves as youthful hipsters, but rather that they report feeling subjectively younger than they actually are. Seventy-year-olds report feeling as much as 15 to 20% younger than their chronological age. Shifting subjective views likely reflect a distancing from the negative stereotypes that surround aging.

A study of more than 1,000 online images posted on sites with at least one million followers found widespread evidence of age stereotypes. For instance, about seven in 10 images depicted older adults as isolated. Even though substantial numbers of older people dye their hair, advertisements overwhelmingly feature grey-haired consumers. There is good reason to believe that advertisements will be more effective when older people are portrayed as they see themselves, rather than how younger generations see them.

As societies age, it’s increasingly important to engage in best practices for communicating important information to older populations. Most existing strategies are based on stereotypes and outdated assumptions, which may discourage the very populations they are meant to reach. Whereas much of psychology and marketing has relied on time since birth as the best way to measure age, perceived time left in life is often a better yardstick. Our time horizons shift throughout our lives, as do our values, priorities, and goals. Unless policymakers and marketers modify their messaging to be more emotionally meaningful and positive, and depict older adults as they see themselves, they risk further alienating a growing segment of our population. Only then will important messages be heard by the audiences for which they were intended.

Feature Image Credit: RyanJLane/Getty Images

By Hal Hershfield and Laura Carstensen

Hal Hershfield, Ph.D. is the UCLA Anderson Board of Advisors Endowed Term Chair in Management and professor of marketing, behavioral decision making, and psychology at UCLA’s Anderson School of Management.

Laura Carstensen, Ph.D. is a professor of psychology and  the founder and director of the Stanford Center on Longevity and the Fairleigh S. Dickinson Jr. Professor in Public Policy at Stanford University.

Sourced from Harvard Business Review

By Sierra Powell

With the traditional way of passing news from one client to another, you get clients, yes? But not as many as it should be.

It is a challenge to achieve the number of clients you need for growth through word of mouth. For that reason, stronger, better, and more contemporary strategies are needed to attract new customers. Below we talk about 7 marketing tricks every business should be using in growing its market.

1. Having Incentives for Referral Clients

For a business to grow it needs clients, and for you as a business person to think of marketing it, it means you have an existing target audience. You can use your current clients to help in spreading the word and trust me with an added incentive in your sentences the word will spread even faster.

When we talk of incentives, I mean rewarding the existing customers with gifts or discounts to any referral that turns to a client.

2. Business Cards

Having business cards that can be handed over to any potential customer is essential. it is one of the pillars in marketing for any business. Through networking and the internet you can work better and faster, it does not discard business cards but it strengthens the need for the card. It is easier to get a bigger audience through the network. As much as it is in giving cards.

3. Networking

With the rise and growth of the internet, networking is becoming one of the most used and effective means of marketing. With social media accounts for your business, it becomes easier to communicate with your clients. You can take advantage of social media handles to advertise and promote your business. This can be done by posting regularly to remind your clients or even give updates on existing products, and services.

4. Marketing Through Emails

With being active on the internet; that is, promoting your website if you have one, and integrating social media accounts, it’s easy to get responses through emails. Email marketing campaigns give you the opportunity to stay in touch with your potential customers, leads, and customers.

It also helps in nurturing, as well as strengthening the relationship between you and your audience. The emails can be set to go out automatically probably once or twice a month. These emails may include;

  • An appreciation mail that thanks to new users who sign up
  • Emails that are auto-responders for unfinished or abandoned carts or follow-up emails based on viewed pages
  • This is very important, confirmation mails. This may include receipts, invoices, or purchase orders.

5. Advertising Campaigns using Banners, Flyers, or the Internet

For quick traffic to your business, this is by far the best trick to use. It is best for targeting new clients and should be done regularly to keep generating the traffic of new clients. Banners such as feather flags can be strategically placed in a location where the target audience can see. Just remember to make them attractive.

6. Offering Discounts, Give-away, and Even Trials

These can be listed on the homepage of your website or sent with the information emails sent out. The banners and flyers can be strategically placed where there is people traffic and can be seen easily be seen with the offers available.

However, in order not to run the risk of running your business down it is always wise to state that these are one-time offers for new clients.

7. Doing Follow-Ups

Marketing is a necessary measure for every business that is in operation, be it new or old, however, it is not enough to just do marketing and sit and wait for the results. The best strategy after any marketing campaign is to do a follow-up. For people who turned out as clients, or even the ones who responded to you in any way positive or negative follow-up is very vital.

With a follow-up, you get the chance to know what your clients want and probably make changes where necessary. This is of course on the negative responses.

Bottom-line is, marketing is essential to any business old or new. However, the methods and strategies used will determine the traffic generated to your business after the campaign. With the best being a repeat process occasionally to attract new clients.

By Sierra Powell

Sourced from Digital Doughnut

By Milosz Krasinski

Local SEO is a strategy to rank higher in local Google Search Results. It has different requirements than traditional Search Engine Optimization (SEO) because it needs you to understand what they are looking for when searching locally. Since as many as 46% of the total queries are local, such SEO is incredibly beneficial for a business. This guide will help you get started on Local SEO best practices and how to implement them.

What is Local SEO? How does it work?

Local SEO is a search engine optimization strategy that helps businesses appear more prominent on local search queries. All businesses that have physical locations or serve geographical areas can benefit from Local SEO. However, it’s is especially important for businesses that are considering geographic expansion because it will help them attract new customers by enabling their businesses to rank higher on local SERPs.

Existing businesses can also use local SEO in the same way—to share their business with new potential customers. This strategy helps businesses grow in the midst of tough competition and online advertising saturation.

29% of SERPs include a local pack in the result. It, therefore, seems that locally based searches represent a massive chunk of the SEO world, and if you are looking for your company to succeed, it’s important to get your product to the top of the local search results.

What matters for local SEO?

Regional and geographical data packs are inserted into the Standard Google organic search SMS listing page. A different algorithm runs the main Google results for the search result maps. Website content and local link popularity are factors similar to Google’s primary search algorithm.

A location is another consideration that can have an effect on local SEO rankings, like businesses found in Google My Business. There are SEO tools focused on Google local search that can be helpful to develop region-focused SEO audits, such as developing a keyword analysis about your local audience.

10 tips for local SEO

Now that you know a bit about what we’re dealing with — let’s dive right into the tips.

Create a GMB (Google My Business) listing

The Local packs show the map and all businesses in that particular area. Creating a GMB listing is important for your business to rank well on Local SEO because they will be ranked higher with Google’s algorithm as long as you provide appropriate, accurate information about your company.

Optimize for Voice Search

Voice searches are getting more and more popular—76% of people who own a smart speaker conduct local voice searches at least weekly. In addition, 46% of the users perform voice searches on their devices daily to search for information about small businesses in their area.

You need to adjust your SEO strategy for how people might ask verbally, just like you optimize it for keywords on the page. For example, your customers would rather perform voice searches with long-tail key phrases than traditional queries. What this means is you’ll have to adjust SERPs and accommodate conversational tone.

When thinking about SEO, remember that there are different forms of search queries. For example, traditional searches often focus on what, when, and where the resource is used. Meanwhile, user intent has a greater effect on voice searches, most commonly done when people want specific information.

Local SEO Keyword Research

Local Search Engine Optimization Keyword Research is a one-off process. Unlike blogs, you shouldn’t keep trying to find new keywords constantly. In most cases, all you need is some keywords that people search for their local businesses. This section will show how to get qualified local search terms into your SEO campaigns and cover this approach in more detail than I previously had time to do so.

Optimize your website for mobile

A study by Perficient shows that the shift to mobile devices compared to desktops has been more drastic since 2020. Phone-based website visitors grew from 63% in 2019 to 68% in 2020. Local content can be particularly lucrative, with 18% of any mobile search that exhibits local intent producing purchases within 24 hours. A. It confirms that you must optimize your website for mobile to be a player for local SEO.

Apart from just getting your site optimized, it should also be intuitive in terms of UX. There are some golden rules of UX that you need to follow to be successful with your website.

If your local business is expanding into new cities and neighbourhoods, you’ll need to consider website localization. Again, it’s all about adapting your pages to fit with the local culture. For example, New York has the highest Hispanic population anywhere in the US, so if you’d be a branch there, it would be worth translating your site to Spanish and redesigning it with Hispanics in mind.

NAPs are imperative

Google uses the citations on your website to confirm that it has all the correct information for your business. These citations confirm that you have an accurate address and phone number, but also about other aspects of your company, such as the services you provide, operating hours, and more. This is how a neighborhood business can rank when looked up on Google.

Some services, such as USPS, are notoriously hard to call. There are even websites with instructions on how to get through. Don’t be one of those services and land on such a site. Your NAP should be as accessible as possible, not only for Google but also for the customer.

Online reviews

A study found that negative reviews can hurt you in terms of SEO, and the more positive your reviews are, the better. Google considers reputable review sites when ranking businesses locally too. Responding to reviews for positive actions on your page is also a good idea if done respectfully because it not only gives potential customers confidence in trusting you, but this level of trust will also show up in Google’s search rankings.

“Regular” SEO is still necessary.

Google has traditionally treated local searches a bit differently, with a distinct ranking system than other search terms. Still, companies that come in higher in organic search rankings will also have high placement locally. Therefore, it’s important to make sure your website content and link-building practices are optimized for local SEO, given its unique ranking system that accounts for a position on the map. For competitive keywords, I recommend a Local SEO strategy combined with the other aspects of Local SEO.

Inevitably, businesses will want to rank for keywords that are more general (e.g., ‘coffee shops’) in addition to their specific location (Maple Valley). But these two approaches must be used together through regular SEO tactics and traditional Local Optimization techniques so that Local SEO can be more effective.

Create local content

Google doesn’t focus on search engine optimization anymore. Its main focus is to provide the best article content possible for its users, not just SEO articles for engines. The user’s experience comes first. Therefore, you want to write blog posts that go beyond sales tactics and target creative topics where you can be entertaining or informative as well as a local authority about your niche.

Local content is beneficial for your SEO because it helps establish you as a credible and authoritative resource in the industry, which then increases traffic to your site and improves rankings on Google’s search engine result pages (SERPs).

Get inbound links with relevance and authority.

Google considers inbound links from other websites to be a sign of relevance for your company’s website. Inbound links can also affect your website’s domain authority. Consider starting with people who are already involved with your company — perhaps Chamber members or suppliers — and then extending the circle from there.

Hosting a community event is one good opportunity. Another thing you can do is listing on local business directories. Here’s a list of some of the most popular ones:

  • Google
  • Moz
  • Angie’s List
  • Yelp
  • MapQuest
  • City-Data
  • Foursquare
  • Craigslist
  • Local Guides
  • Facebook
  • Bing
  • Thumbtack
  • Blogarama
  • Yellowbook
  • Spoke

Google Autocomplete

Google’s Autocomplete feature can be a goldmine for Local SEO. It’s easy to see what people are searching for in your industry and how they’re spelling those words, so you can plan new content around them before they even know it exists.

Combined with free tools like Keyword Surfer, it can give you a good idea of what your customers are looking for, which you can then create new content about.

Wrap-up

Local SEO is a constant battle for business owners, but Local Optimization can give you an edge in the hyper-local search engine results pages. It means creating content that’s relevant to your company and its location- — whether it be specific keywords or new topics altogether.

It also includes getting links from sites with relevance and authority so that Google knows how well known you are locally (and nationally). Still, online reviews and local directories are the most powerful signals for local SEO. So make sure you keep them in check.

Feature Image Credit: Milosz Krasinski

By Milosz Krasinski

Managing Director at Chilli Fruit Web Consulting boutique London based digital PR agency. Co-Founder at Sigma Digital Oxford. International SEO consultant, speaker. Sometimes blogging at miloszkrasinski.com

Sourced from readwrite

 

 

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We are all influencers is a motto in which I firmly believe because the size of our audience does not matter but how we speak to them.

Some brands seem to have understood it very well and applied it to their strategies with influencers on TikTok , the social network of the moment.

Amazon, for example, has been able to take advantage of the videos that users create organically to reuse them in their favour and promote certain products.

Thus, the e-commerce giant is taking advantage of organically driven video trends such as Things TikTok Made Me Buy ” (“Things TikTok Made Me Buy”) or “Things You Didn’t Know You Needed From Amazon” (” Things You Didn ‘ t Know You Need Of Amazon ”) to share unsponsored content that users create on their TikTok accounts.

In addition to amplifying organic user-generated content, Amazon is investing heavily in influencer marketing for TikTok through collaborations to promote offers and increase brand recognition during the year’s busiest commercial campaigns such as Mother’s Day. , back to school, the holiday season and, of course, Prime Day.

Reply to @itsdai_ebb ## greenscreen ♬ 20min by Iil Uzi Vert –

 

The key to Amazon’s success with TikTok influencers is that they give them the creative freedom to innovate and create out-of-the-box content that is perfectly suited to the unconventional language of this Chinese-born social network.

Another brand that has known how to find influencers among users is the fast food chain Chipotle, which today has positioned itself as a benchmark for challenges on TikTok.

Chipotle leverages hashtags and influencer marketing to engage customers and create trends on TikTok. It is not intended to create scripted blockbusters, but genuine and creative user-generated content. The key to his videos and challenges: spontaneity.

For example, the #LidFlipChallenge drove a digital sales record for the company and generated more than 110K videos related to this challenge. The #GuacDance Challenge, launched in collaboration with TikTok creators including Brent Rivera and Loren Gray, generated 500 million impressions from 250K fan videos submitted.

Got it to land w / o catching it in mid-air ## ChipotleLidFlip ## lidflipchallenge ## lidflip ## lookmanohands ♬ Flip – Future

 

Endorsement from TikTok influencers and content creators, whether sponsored or organic, increases brand awareness and builds trust and connection with the audience.

What should we do?

Audience The first thing every brand should ask itself before considering TikTok as part of its digital strategy is if its audience is on that platform.

If the answer is positive, there is no better time than now to start building a presence on TikTok and not wait, as happens with many brands with other social networks, for the social network to be saturated with marketing campaigns to launch and try to draw attention.

Content . Creating content for TikTok is challenging because you only have a few seconds to grab attention before users decide to move on to the next video. TikTok users expect to be entertained or informed, or both, with each video, so you have to be absolutely clear about what the end goal is. In terms of content creation, brands need to understand that authenticity, entertainment, and originality are highly rewarded on TikTok.

The aforementioned examples from Amazon and Chipotle are a sign that these brands understand that TikTok requires its own approach because it is a different audience that expects to see different content that grabs people’s attention from the first second and is useful and educational, but not boring.

Hashtags and Challenges . Know the culture of TikTok well and find ways in which the brand can communicate and integrate naturally. Knowing which hashtags are trending and joining or creating viral challenges will help increase brand awareness, gain followers, and show your community that the brand is part of the TikTok movement.

Influencers . A recent study conducted among advertisers and influencers in the United States, Europe, and Latin America showed that TikTok is driving social commerce, but the impact comes from user-generated content, demonstrating the power and importance of integrating influencers into marketing strategies. TikTok marketing of brands.

According to the survey, 68 percent of content creators reported making a purchase based on a post from someone they follow on the platform.

Finally, remember that the best allies for a brand can be found on the same social network … because we are all influencers .

Feature Image credit: Amanda Vick vía Unsplash 

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Sourced from Entrepreneur Europe

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Positioning yourself as an expert is an effective way to level up your marketing strategy.

If you were to ask any seasoned thought leader who has an established track record, he or she will more than likely tell you that marketing is not easy. For the most part, it’s a gamble, as you never know exactly how your content will be received. It’s not a simple matter of filming a piece of content, plastering it with flashy jingles and edits and posting it on social media in hopes it will land with the majority and convert into sales. If it were that easy, everyone would be doing it.

Marketing can be challenging because there are no clear-cut rules about what works best anymore. Thought-leadership marketing, however, remains one of the most effective methods personal brands can utilize to establish their authority and position themselves as experts in their fields  when done correctly. The marketing challenge is then to devise a scalable thought-leadership strategy to productize this knowledge, then monetize it with customers and prospects.

What is thought-leadership marketing?

Thought leadership is a complex, multifaceted position that requires a precise mix of both relating skills and marketing skills. A thought leader is well versed in expressing ideas and opinions that demonstrate expertise and authority, ultimately positioning himself or herself as a leader in his or her industry. Thought leaders have the ability to influence other people, especially in business, and have immense power in changing a single narrative  because their audience trusts them.

There have been many notable thought leaders throughout history such as Elon Musk, Martin Luther King Jr., Dalai Lama and Steve Jobs. Tony Robbins is a public figure who modernized thought leadership and made it popular among today’s entrepreneurs, many of whom run coaching programs, offer educational courses and teach others how to create a life of purpose, fulfilment and freedom.

Why is thought-leadership marketing essential?

In this digital age where competition is fierce, especially among those who are the face of their brands, if you want to improve sales effectiveness and differentiate your brand, a thought-leadership strategy is critical. People want to know, like and trust you before they want to buy from you.

Thought leadership also inspires authenticity, which buyers crave in the modern world where everything seems like a sales gimmick or ad. Thought-leadership marketing is essential because your audience will be paying more attention, take you more seriously, see more value in your offers, and ultimately, it will allow you to become a catalyst for growth.

How to effectively utilize thought-leadership marketing

Establishing your brand as a subject-matter expert gives you exposure and authority, and it shows where you are knowledgeable. My own media platform, Ohwabisabi, features the stories and messages of conscious thought leaders in long-form content format, most of which is written by those who wish to establish credibility as thought leaders through writing and sharing their own unique perspectives. With ever-changing narratives in any field, this is why I also choose to use a range of platforms to share and express my views and messages in areas I am passionate in  and it’s why I started Ohwabisabi this time a year ago.

Having your message or story shared on any kind of media platform establishes expertise because it is written by a third party, endorsing you and what you stand for. When you’ve been featured, you’ll gain your audience’s trust.

Create engaging content

As content continues to reign as king, clever leaders develop thought-leadership strategies to position themselves as valuable to their target audiences. This content can come from research papers, blog posts, books and ebooks, videos and webinars.

Some thought leaders write blog posts regularly that provide value to their readers. Some create visual content on social media around trending topics relevant to their industries. Video and webinars that answer the questions most important to your audience with credible information are also an essential part of thought-leadership marketing.

In basic marketing, we learn that “everyone” is not a target audience. If your messaging to your audience is too broad, your message won’t land effectively. So, rather than defining your audience as “everyone” and spending substantial time and money getting your content in front of “everyone,” focus on those who love what you do, who you are and what you have to say. They’re the ones who will become strong, loyal advocates for your brand.

Related: Connecting With Your Target Audience Through Video

Establishing your organization as an industry thought leader is about building trust, credibility and authority, boosting the public perception of your brand in a positive way. These days, consumers use digital and social media for a large majority of the purchasing process, so how you position yourself in the digital space remains crucial.

By

Founder at Ohwabisabi Media

Sourced from Entrepreneur Europe

 

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Imagine you’ve just walked into an expensive car dealership to buy a new sports car. It’s the car you’ve always dreamed of — expensive, sleek and fast. But walking up to greet you is an unkempt, mumbling salesman, wearing a tattered suit with a tomato-soup stain on his tie.

Whoa.

It’s obviously still going to be the same great car if you buy it, but do you really want to spend your hard-earned money with this guy? Is he going to make you feel good about doing business together? Are you going to trust him and take his advice? Or, does he actually give you second thoughts about buying your dream car from him?

We’ve all heard the adage, “You only get one chance to make a first impression.” In business, however, the first, second, third — and every impression after that — counts in a big way. And while the way you dress, and whether you can sip tomato soup without spilling it on your tie, can be important ways to measure every impression, I want to talk about the kind of impression you make when you’re sloppy in written communications — things like emails, texts, reports, presentations, social media, and even marketing materials. Carelessness like this is, in its own way, a tomato-soup stain on your brand and does real damage to the credibility of you and your business.

Quality counts

If you don’t care about the quality of your work why should anyone believe you do quality work?

There are lots of excuses for this kind of sloppiness and I’ve heard many of them. “I’m so busy, I don’t have time to double-check my work.” Or, “I’ve got big fingers and am a bad typist.” Or, “I hate doing that work so I just want to get it over with.” And even, “Come on, you know what I meant to say. It doesn’t really matter.”

But the underlying excuse is plain and simple, “I don’t care.”

This “who cares” approach to written communication is a lot more common than you think. And you need to know, people judge you by it.

Recently, as a favour to a friend, I had a phone call with an entrepreneur who was starting a business and wanted to know more about branding. About 15 minutes into the call, we got disconnected. He didn’t call me back so I tried calling him, but it went directly to voicemail. I texted him with no reply, leaving me no choice but to give up and wait for him to reconnect with me.

For about four hours, I heard nothing. Then, finally, I got a text from him. It was riddled with spelling errors, bad syntax, and I needed to read it three times just to decipher what he was actually trying to say.

And if that wasn’t bad enough, his excuse for being disconnected was that his phone died because he’d forgotten to charge the battery. Imagine that, he had an important call with someone who was doing him a favour, someone who could help him with something he needed help with, but he didn’t bother to charge his phone. That, too, is sloppy business practice, but for another article.

We went on to exchange several emails, each of his was poorly written and peppered with punctuation errors and simple misspellings. My entire opinion of him and, frankly, his business, was that of a tomato-soup-stained tie. I felt he was being disrespectful to me — not caring about my time and the effort I needed to make to get through his mess. All of it, to me, was a reflection on him and his ability to attend to details and care about quality. From that, I determined that I would never do business with someone who cared that little about his own business. Because if he can’t care enough to simply re-read an email to ensure it makes sense, how could I ever trust him to care about anything else?

Don’t make excuses

There is no reason, no excuse, for any mistake in written communication. It doesn’t matter if it’s a printed letter to an investor or an internal text to a subordinate, sloppiness is a bad habit. I’m not saying that you need to be a slave to the New Oxford Style Manual, or write like Ernest Hemingway. Instead, just ensure that your writing is clear and doesn’t contain any unforced errors.

The internet makes it easy to find correct answers with little effort. Spelling searches, grammar and syntax searches, simple questions about almost anything can be typed into a search bar and get you an answer in seconds. If you need more help than that, there are downloadable apps that act like an angel on your shoulder — an angel that knows how to write. Apps like Grammarly, Ginger, and others are easy to use and can pull you out of a simple mistake, or actually help improve your writing and make you look good.

Whatever you do, however, don’t simply rely on your computer’s spell check to do your work for you. It can be helpful, but it’s not always right and all it promises is correctly spelled nonsense. And sometimes not even that.

Don’t let sloppiness define you

Another way to look at this kind of sloppiness is that, these days, poorly written communication has become a hallmark of scammers. I don’t know about you, but when I receive a text from my bank, and the name of the bank is misspelled or there are other errors, I delete that text as quickly as possible. More and more, people are rightly becoming wary of errors like this and lumping them together with all kinds of nefarious schemes to avoid.

Just the other day, I was on the website of a major padlock manufacturer. As I was reading I came across some misspellings that suddenly gave me pause — could a major company trying to sell me security actually be a scam? Did I get taken to a different site without knowing it? I mean, if they can’t spell, and don’t use proper grammar, maybe they aren’t who they say they are and can’t be trusted. So I left the site without buying anything.

To be credible, you must never compromise excellence. Everything makes a statement about you and the brand you represent. You can give your reputation and your brand a ratty suit, or you can give it a beautiful, hand-sewn Italian suit that actually belongs behind the wheel of that incredible sports car.

Your message is not only what you say, but how you say it

The truth is that the content of your message is not enough — it’s also how you deliver it. So if you want to be heard, deliver your message the way you want it to be received.

Details matter. Do things to the highest quality, regardless of what those things may be. Take it beyond your writing and into the way you set up a room for a meeting, or the way you conduct a sales call. Everything. And yes, we’re all human and we make mistakes, accidently letting something slip past us. It happens. But don’t settle for that and let carelessness become a label you wear.

You may be thinking this doesn’t apply to you. You may be thinking, “I’m not perfect but I’m not about to make myself a candidate for Sigmund Freud’s couch, either.” Wrong. This isn’t about being anal-retentive, it’s about being professional. So invest a little bit of extra time to care about being perceived as a polished and credible businessperson or brand.

In the end, going to a little extra effort to ensure that everything you do is professional won’t actually add credibility to you and your business because it’s expected. It’s table stakes. But not caring is a bullet that will absolutely wound your credibility. And consistent carelessness will have you bleed out. So wear Kevlar — and for goodness’ sake, avoid tomato soup.

Feature Image credit: RyanJLane | Getty Images 

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Sourced from Entrepreneur Europe

By Justin Bariso,

Refuse to set boundaries, and others will set them for you.

How much is too much?

That’s the question a web designer was recently faced with when a client started pushing back on her communication style.

Larionne Mariah, who goes by the handle @thebrandhero on Twitter, recently shared part of her conversation in a tweet:

The excerpt begins with an apparent complaint from a client, who says that because of the cost of the project ($5,200), they expect Mariah to answer their messages “ASAP.”

“Hello, you paid me to execute and complete a project for you, not to be available for you 24/7,” Mariah responds. “I’ve kept in constant communication with you throughout, wouldn’t you agree?”

The client agrees, but says that for the fee they paid, they expect “full attention.”

Soon after, the client sends another message:

“What’s going on? Why did I get a refund??”

“I’m sorry, but I think you should find another team that will match the type of availability you’re expecting,” Mariah responds. “I won’t be able to make those type of concessions. Best of luck to you!”

The tweet was posted less than 24 hours ago, but it’s already received hundreds of thousands of likes, close to 20,000 retweets, and over a thousand comments–many of them taking one side or another (client or vendor).

“This client was actually really easy in the beginning,” Mariah told me. “But then they started messaging me on Instagram because they sent me several emails and I wasn’t responding fast enough for them.”

“This is the first time I had to actually terminate the project and give the money back. It wasn’t easy but I’ve had my personal boundaries violated in the past and I am admittedly sensitive when people speak to me or interact with me in a disrespectful manner because they’ve paid money. I’ve personally worked too hard to be spoken to or treated like that.”

To be clear, I’m definitely on team Mariah for this one. But the viral tweet and ensuing debate prove there’s a vital need to discuss this topic.

First things first: If you’re running a business (or leading a team), you need to be responsive to your messages–whether it be clients, partners, or employees.

But, as Mariah’s message thread indicated, she was responsive. Even the client was forced to admit it. The problem then comes when there’s an obvious disconnect between the expectations of both parties. (This is a problem you’ll find not only between client and vendor, but also between employers and employees.)

So, how can you address this problem up front, and help make your partnership a happier one?

Here are three steps that can help:

Know the (unwritten) rules.

Believe it or not, there’s a set of unwritten rules many observe when it comes to written communication:

In most cases, people expect an email to be answered within 24 hours (and in some cases much quicker).

If you’ve agreed to using text messaging, Slack, or another IM service, they’re probably looking for a much quicker response, somewhere in the window of a few hours, and definitely the same day.

Of course, not everyone adheres to these rules, and neither should you feel forced to.

And that’s why it’s especially important to make sure you …

Set boundaries.

As an entrepreneur or business owner, it can be difficult to find balance between work and, well, everything else. And the current pandemic has further blurred those boundaries for employer, employee, and client alike.

Here’s where Mariah definitely got it right–by recognizing her own limits and prioritizing these. She defined how much was too much, and decided that the best way forward was to give the client a refund and move on.

If you don’t set boundaries, it’s easy to get roped into doing more than you really want–or are capable of sustaining. This can lead to overwork, interference with personal life, or even burnout.

In contrast, setting your boundaries can help save your business–and your mental health, as Mariah herself made clear.

“As a single mother, it was very tough to give back that money,” Mariah says.

“But I just wasn’t going to take it anymore. I’ve worked too hard to repair my mental health. And now I have several messages from people telling me they appreciated what I did and I gave them the courage to stop allowing their boss or whoever run over them and their feelings.”

“I just want to tell anyone who is feeling violated or disrespected personally or professionally, they don’t have to.”

Of course, no one wants to invest the time required to acquire a client and start a project, only to be forced to let them go before the project is complete.

And that’s why it can be extremely helpful to …

Communicate expectations.

Everyone, whether you’re a large organization or a solopreneur, has their own set of norms and expectations when it comes to written comms.

But, as this experience shows, it pays to both codify these norms and communicate them clearly.

  • What forms of communication will we use? (email, IM, text message, etc.)
  • How long should it take to respond to an email? (one day, two days, or more)
  • How long should it take to respond to a Slack message? (one to three hours, same day, or more)
  • How will we handle weekends and time off?

Whatever you do, don’t assume you know what the other party wants, or that they’ll happily accept your norms. Instead, spell it out from the get-go.

So, remember, when deciding how and when to communicate with clients, partners, employees, and even employers, be sure to:

1. Know the rules.

2. Set boundaries.

3. Communicate expectations.

Doing so will help you find the right partner fit, avoid misunderstandings, and make for smoother relationships.

Feature Image Credit: Getty Images

By Justin Bariso,

Sourced from Inc.