Author

editor

Browsing

By Seth Price

Digital marketing is advancing each and every day. Every business will progress (or decline) depending on current trends and specific marketing strategies they set forth. The trends and strategies that are seen in digital marketing boil down to one crucial aspect: content creation. Content creation is crucial in digital marketing because it attracts and engages consumers, which leads to an increase in business.

Content can be as simple as making a statement. Anything from professional, financial, legal or technical advice to posting an entertaining GIF can all be considered some form of content. It is imperative to identify your target audiences because they are the ones who consume your content and essentially bring your business to life. Every business should know their target audiences, area(s) of focus and the type of content necessary to produce. Identifying these will effectively promote and improve the online presence of your business.

Identifying Your Target Audience

Convert your target audience to loyal customers by creating winning and distinctive content. The content you create will help you connect with your target customers’ needs and personas. Research and strong analytical data is required to secure all information needed to increase the traffic to your business. Gaining access to your target audience’s personal information (name, age, gender, geographic location and job title), along with answering questions and identifying their challenges, will help you improve the content you make and fine-tune your business agenda.

To adequately cater to new and current customers, research tactics such as interviewing past customers, conducting surveys and analysing the traffic you receive is vital. Use Google Analytics to view your site traffic and to analyse your audience by looking at the insights displayed. Having a very specific agenda that bookkeeps information such as key demographics, key psychographics (attitudes, aspirations and other psychological criteria of a person), challenges and preferred communication will help you create outstanding content that is unique and authentic. After identifying your target audience, the overall goal is to provide value to each consumer with the type of content you create.

Types Of Content

Content is used to entertain, educate and persuade. Businesses gain better visibility online by focusing on the content they create, increasing their exposure and attracting new leads. Every type of content produced should resonate with each consumer and provide them with a great deal of resources. High levels of engagement depend on the type of content generated.

• Blogs: Blogs are a great way to provide content and optimize search engines. Boost organic traffic by attracting potential customers who are looking for answers and other information that your business specializes in. With any blog, it is a great idea to create link pages within them so other people can share your post. Writing blogs is one way to have more interaction and develop strong customer relationships.

• Memes: Memes are videos or images that include correlating captions. Memes have become extremely popular this generation and are always going viral throughout social media. People create memes by embedding specific text into edited clips from videos, television and movies. Memes can easily create traffic because they are a fun way to engage people on social media.

• Live video/webinars: Online streaming is an effective way to increase traffic for any digital marketing strategy. Live videos and webinars allow businesses to inform their audiences, connect with them virtually and answer any questions or concerns they may have. Businesses can easily broadcast a live video or webinar to an online audience on multiple platforms.

Content Drives SEO

Content creation is to SEO as peanut butter is to jelly. Content increases traffic to your business and helps you become more visible online. Including valuable content on a business page gives owners the opportunity to reach more clientele. Content is created to be posted throughout the internet to build brand awareness and generate a larger audience. Every search engine has a variety of ways to index and provide information that determines your business exposure. These algorithms will decide the ranking of your business depending on a person’s search query.

Content creation benefits SEO because the words produced in the specified content highlights keywords that consumers search. These keywords are relevant to your business because it may create a higher ranking in the search engine result pages (SERPs). More keywords will result in a higher click-through rate (CTR) that will increase traffic and potentially bring new clients to your business. It is important for your content to be strong enough to appear in relevant search queries.

Keyword placement, backlinks and website visitors are all extremely crucial in the world of SEO. Lacking content will result in no keywords being found, no page for your future customers to view and no improvement in your SEO. Giving customers the best content possible is needed to eventually help lead your business page to one of the top search engine results.

Feature Image Credit: Getty

By Seth Price

Managing Partner at Price Benowitz LLP and CEO of BluShark Digital LLC, a digital marketing agency that specializes in SEO and SEM. Read Seth Price’s full executive profile here.

Sourced from Forbes

Social media campaigns are an integral part of brand marketing strategies. A good post can elevate awareness and reaffirm the coolness of a brand, but what happens when you go viral for all the wrong reasons?

When it comes to PR disasters and brand blunders, it can be easy to forget there’s a person behind the post. Brands and social media managers alike will inevitably make mistakes.

From poorly timed tweets, to questionable GIFs and insensitive comments – these mishaps come in many different forms, in any type of industry and in companies of any size.

In today’s ‘cancel culture’ climate it can be difficult to weather the storm of a social media disaster. So, we asked our Twitter community for some practical advice on how to handle it in style.

Feature Image Credit: The Drum’s Twitter audience share tips on managing a social media crisis 

Sourced from The Drum

Sourced from TECHMAG

There are lots of ways in which you can put Instagram to best use to ensure you have a high and steady flow of traffic towards your fashion site. These ways are so many in numbers that it may often leave you overwhelmed. However, there are a few specific tips and tricks that you can follow to make the best use of Instagram to increase fashion traffic. Most major brands follow these tricks and therefore you can consider these to be tried and tested OK.

This may seem like a no-brainer to you because advertising is what you primarily do in marketing your business. Well, advertising through billboards, TV commercials, and another print and broadcast media is entirely different from advertising on Instagram.

On most of the social channels, you may not find it as easy to advertise as it is on Instagram. This is due to the different formats in which you can advertise on Instagram. These are:

  • Photo ads: These ads look much similar to the regular photo posts with the only difference that these typically have a Sponsored label above the photo. In addition to that, these also have a Learn More button at the bottom right-hand corner under the picture.
  • Video ads: Much similar to the photo ads, these video ads also look the same as the regular video posts along with a Sponsored label at the top.
  • Carousel ads: These are specific ads that look identical to the photo ads but using this feature you can post multiple photos at the same time which the viewers can swipe through.

All these three Instagram ad formats will appear in the home feeds of the users. These ads primarily support four different objectives of advertising any product namely:

  • Video views
  • Click through to your website
  • Mass awareness and
  • Mobile app installations.

All these will serve your primary objective: to increase the traffic on your fashion website.

Selling your fashion products

Use all the new features to sell your fashion products on Instagram. In May 2018, Instagram has added a new payment feature that can be used by select users. In addition to that, Instagram has also rolled out a Checkout that all users can use.

All these features potentially have a big effect on small businesses as these features allow the users to buy products without having to leave the platform. All that the users will be required to do in order to complete a transaction includes:

  • The name
  • The email address
  • The billing info and
  • The shipping address.

All these will be saved by Facebook, being the parent company of Instagram to use it for any future transactions.

When it comes to the payment options, Instagram offers users a variety of options such as:

  • Mastercard
  • American Express
  • Visa
  • Discover and
  • PayPal

Since all these remain in closed beta there is no liability of the businesses.

You can also take the advantage of the Shoppable Posts to sell products on Instagram. You will simply have to create a catalog of your fashion products and connect it to your account after tagging the product in a way much similar to tagging a person in a post.

Read more: Instagram Vs. TikTok: Factors to consider for understanding which is right for you

However, to create a shoppable post you make sure that:

  • You have a business account
  • Sell physical goods and
  • Comply with the Merchant Agreement And Commerce Policies of Instagram.

If you create such a catalog of your fashion products through Shopify, Facebook, or Big Commerce, it will surely enable you to reach out to more customers and increased the traffic on your website eventually.

Other tips and tricks

There are also a few other tips and tricks that you can follow just like experts like Stormlikes in order to get the most out of your Instagram account.

  • Links: You must know that links usually do not work in Instagram captions. It is workable only when you share a link in your profile. This will take the user to your site. Therefore, make sure you do not place the link anywhere else to loos on your potential traffic and could-be customer.
  • Relation: You must also make sure that all your posts are related and most relevant to your brand and the fashion products. It can be tempting to share pictures of food and animals that you see on other social networks but that may not have anything to do with fashion. This will look disjoint and confuse your followers.
  • Promotions: The best way to increase traffic to your website is by running promotions and giveaways. However, your fashion products may be too costly to give it away just like that, you can arrange for a sale or contest, ask users to repost an image with a specific custom hashtag, and others that will also make them visit your website.
  • Response: Your response to the comments of other users will play a significant role in increasing traffic to your fashion site. Good or bad, always reply to the comments made by the users on your photos. This will raise the level of interaction and will show that you care, follow, and pay attention to your followers, adding value to them.
  • Embed posts: On your website embed Instagram posts from the desktop version of it. This will convey a strong message that you are active on this platform and will in turn help you gain more traffic to your website.
  • Influencers: Using Instagram influencers is perhaps the best way to promote your fashion product and business. Since these influencers have large followings on Instagram, you will automatically have the opportunity to reach out to a large number of audiences with your fashion product.
  • Share posts: Make it a pint that you shore your posts directly to your story. This will raise the level of interest amongst your users and you can promote your fashion product easily.

You may also use other interactive features to build relationships and online conversations such as questions sticker in Instagram Stories, IGTV, and others. This will make your account appealing and direct users to your fashion site.

Sourced from TECHMAG

Sourced from Entrepreneur Europe

Turn your weekends into a time to learn something new.

In , you should always be growing. And part of that is new skills and trends that are happening in your industry. It’s hard to find time for professional development but with early Black Friday deals on courses in the Entrepreneur Store, you might be able to work something out. We’ve rounded up some of the top deals on available now, and you can get all of them for an extra 15 percent off when you use code SAVE15NOV at checkout.

Running a store.

Have something to sell? Then you need to be on Shopify. In this 30-hour guide to SEO, drop shipping, design, branding, and more, you’ll learn how to build a Shopify empire with help from the experts.

Get The Complete Shopify Bootcamp Bundle for $25.50 with promo code: SAVE15NOV.

Data analysis helps businesses make more informed decisions and grow with greater purpose. It’s important that any aspiring entrepreneur knows how to work with data. In this 29-hour bundle, you’ll dive into Excel, Power BI, Python, and more tools to manipulate and analyse data effectively.

Get The 2021 Advanced Data Analyst Bundle for $25.50 with promo code: SAVE15NOV.

Grow your business on social media with help from this massive boot camp. With more than 34 hours of training in Facebook, Instagram, and LinkedIn marketing, you’ll learn what it takes to stand out from the noise on every feed. There’s even a course dedicated to building a complete social media strategy.

Get The 2020 Social Media Marketing Bootcamp Certification Bundle for $25.50 with promo code: SAVE15NOV.

Designing and editing in Creative Cloud apps

The Creative Cloud is the top creative suite on the market. In this eight-course bundle, you’ll get 60 hours of training in Photoshop, Lightroom, Illustrator, After Effects, and more. Before you know it, you’ll have professional-grade design expertise.

Get The All-in-One Adobe Creative Cloud Suite Certification Course Bundle for $28.90 with promo code: SAVE15NOV.

Selling with

Amazon is the country’s largest marketplace for one major reason: It makes it easy for anyone to sell on their platform. Fulfilment by Amazon (FBA) is Amazon’s dropship program that helps independent sellers earn money through Amazon. This course will teach you how to use this industry monster to earn passive income.

Get The Ultimate Amazon FBA & Dropship Master Class Bundle for $34 with promo code: SAVE15NOV.

Financial analysis

Certified financial analysts (CFAs) earn the big bucks to help individuals and businesses manage and grow their finances successfully. As you might expect, to get into this career, you need some pretty unique knowledge. This training will prepare you to ace the entry-level CFA certification exam on your first try.

Get The All-In-One CFA Level 1 Exam Certification Prep Bundle for $34 with promo code: SAVE15NOV.

Accounting is hard, which is why individuals and businesses alike pay accountants to manage their finances. In this course, you’ll learn accounting from CPA Robert Steele, so whether you want to handle your own finances better or become a professional , you’ll have the skills you need to succeed. From to calculating depreciating assets, you’ll get a comprehensive accounting education.

Get The Ultimate Financial Accounting & CPA Certification Training Bundle for $38.25 with promo code: SAVE15NOV.

Google Ads and search engine optimization

Google is the world’s largest advertising platform, facilitating both paid and organic opportunities for digital businesses. But it’s one thing to advertise on Google, it’s another entirely to build your website to be fully SEO-optimized. In this course, you’ll learn how to optimize your website for organic traffic, and grow traffic through paid efforts.

Get The Ultimate Google Ads & SEO Certification Bundle for $42.50 with promo code: SAVE15NOV.

Project management

Efficiency is everything in modern business, especially in today’s economy. In this ten-course bundle, you’ll learn how to complete projects on-time and under-budget with help from today’s top tools and tech. You’ll explore Scrum, Agile, PMP, and more.

Get The Project Manager’s Essential Certification Bundle Ft. Scrum, Agile & PMP for $42.50 with promo code: SAVE15NOV.

Computer programming

If you want to learn to code, there’s no better resource than this bundle. Across 27 courses, you’ll get more than 270 hours of training from top-rated instructors like Rob Percival and Nick Walter. You’ll cover web and app development, machine learning, software engineering, and much, much more.

Get The Premium Learn to Code 2021 Certification Bundle for $51 with promo code: SAVE15NOV.

Feature Image credit: Nathana Rebouças 

Sourced from Entrepreneur Europe

By

About two years ago, my wife Anika and I decided to give up our jobs as stewardess and hotel concierge in order to pursue our dreams of living as digital nomads. Since we left the corporate world, we have ventured into various models of online , from ecommerce to lead generation and coaching, all while traveling to more than 85 countries around the world. Today, we help individuals who are tired of working 9-to-5 jobs become successful online and start their own digital nomad fairy tales.

Since the start of 2020, remote working has become a key element in the fight against the ongoing health crisis. And although traveling might still come with a few hurdles during the next 12 months, it appears that many businesses have changed their attitudes toward working from home. This provides an excellent opportunity for those who are looking to break the mould and work through their computers and smartphones instead of a tight and noisy city office.

If you are thinking about packing on some new skills that don’t demand your physical presence at an office, here are three exciting niches that are not only likely to grow in the next decade, but that are also perfect for remote work.

1. Data-driven marketing

Analysts believe that global B2C ecommerce sales will reach and estimated $4.5 trillion by 2021. In such a fast-growing industry, the need for digital media marketing experts is omnipresent. However, in this day and age, everyone and his mother is calling him or herself an online marketer. Knowing the basics about marketing just doesn’t do the deed anymore. To cut through the noise of tens of thousands of self-proclaimed marketing geniuses, we advise focusing on a bit more complex yet highly efficient marketing strategy: data-driven marketing.

Today, data-driven marketing is a key priority for marketing executives. According to recent reports, 40 percent of companies are seeking to increase their data-driven marketing spending, and 64 percent of marketing executives say that data-driven strategies are essential in today’s . While it may sound confusing at first, data-driven marketing is actually not that hard to execute. Did you ever run a or search engine ad and later optimized it based on the results that you were getting? This is essentially a very comprehensive form of data-driven marketing.

Thanks to the incredible value of reliable data these days, almost every bit of software tracks user behavior and collects information that might be highly valuable for your marketing decisions. To become a data-driven marketing specialist, you need to learn how to generate useful data, how to extract it and, most important, how to use this data to your advantage.

As you might have noticed, data-driven marketing requires a distinct set of marketing skills, including and , which are very effective for gathering data, as well as and traditional , which are great for using the data to improve marketing results. Nevertheless, as only a few are willing to go this extra mile, becoming a data-driven marketer allows you to position yourself as a valuable team member no matter where you currently are in the world.

2. High-quality content production

Before the introduction of the web 2.0, distributing one’s own ideas and opinions on a large scale was usually reserved for a limited number of people, mostly in the media industry. However, with the rise of and social networks, this has changed quite dramatically. Today, almost everyone can upload original content, whether it is in the form of small posts, articles, images or videos, at an infinite number of virtual places and at any time.

If you can monetize your content, you can actually make quite a good living off of it. But monetization doesn’t mean merely pushing out tweets for the sake of content. This won’t make anybody rich — well, at least in most cases. Considering that hundreds of millions of human beings are uploading billions of content pieces every day, the key to success is quality.

User-generated content can play a significant role in marketing. According to research conducted by Bright Local, 92 percent of people rely on user-generated content when making a buying decision. In addition, as marketing software behemoth Stackla recently reported, about 57 percent of consumers believe that only a minority of brands create authentic content. The demand for influencers from not only major platforms such as  but also from native channels like blogs and podcasts is expected to grow significantly over the next few years.

The beauty of a content production business is that you can choose from a variety of methods to produce, distribute and promote your content along a broad range of potential topics and niches. Immense possibilities for scaling your operation exist. It may take some time to get the ball rolling, so start by putting out content that supports an existing business or your personal brand. This will allow you to prepare your journey as a profitable content producer ahead of time.

3. Virtual jobs

Thanks to the rapid spread of COVID-19 regulations among workplaces, 2020 has sparked an immense number of new virtual jobs, many of which are expected to remain virtual even after the conclusion of the health crisis. This still relatively novel form of employment does not require any physical presence in an office or even a certain country and is thus perfect for digital nomads both with and without prior work experience.

Besides rising health concerns, another key reason for the substantial increase of virtual employees is the fact that they cost businesses significantly less than in-house job positions, since virtual jobs require less office space, fewer extras and often lower salaries or hourly rates. The opportunities for virtual jobs are plentiful and varied.

As more businesses start to recognize the benefits of remote work, both regular employees and freelancers may have many more opportunities to fulfil their dreams of becoming digital nomads.

Feature Image Credit: Natalie_magic | Getty Images 

By

Sourced from Entrepreneur Europe

By

Bounce rate is a scary thing for people that don’t know the ins and outs of this particular vanity metric. I consider it as a vanity metric since there are a variety of reasons, both good and bad, that can skew the numbers. However, bounce rate is still a metric that can help diagnose what’s wrong with your pages and even your site. How do visitors interact with your pages? Do they find what you’re looking for? Are they not satisfied with what you’re displaying? All of these can be answered by diving deeper into your bounce rate metrics. So, here’s what you need to know about bounce rate and how do you use it to deepen your understanding of your site.

What is Bounce Rate?

A website’s bounce rate is the percentage of users that left the page/site that did not take any further action after entering such as opening a link, clicking a CTA button, filling out a form, etc.

Users that exit immediately without taking further actions are aptly called “bounces”. Since they only opened your page/site then bounced immediately away. 

Where Can I Find My Website’s Bounce Rate?

Your website’s bounce rate is easily viewable in your Google Analytics account. You have to own or at least be able to view our website’s Google Analytics Property. 

Once you’ve opened your site’s GA property, easily maneuver to the Audience dropdown and click on Overview. You’ll immediately see your site’s bounce rate.

Where to find bounce rate in analytics

You can further refine it by checking a specific page’s bounce rate. You can even check the specific bounce rate of the devices used by your site’s visitors. 

What is a Good Bounce Rate?

A good bounce rate differs based on the industry your site is in. That’s why a single study about bounce rate won’t always apply to your website. So, here’s a helpful resource made by Custom Media Labs on benchmark bounce rate averages for different industries:

  • 20% – 45% for e-commerce and retail websites
  • 25% – 55% for B2B websites
  • 30% – 55% for lead generation websites
  • 35% – 60% for non-eCommerce content websites
  • 60% – 90% for landing pages
  • 65% – 90% for dictionaries, portals, blogs, and generally websites that revolve around news and events

You need to remember that these are the industry standards, so if your site’s bounce rate is either higher or lower than the average then there might be something to improve or fix on your site and/or page. So, what are some of the common causes for having too low or too high of a bounce rate?

Why Your Bounce Rate is too High or Low

There are a variety of factors that affect your bounce rate – most of them include on-page factors that you can easily fix, improve, or change. They include:

Site Speed

A slow-loading page or site can be a definite reason for visitors to bounce. Aside from negatively affecting your bounce rate, a slow loading speed will also affect your site’s rankings. Why? Because Google has stated the importance of better page loading speed since it will be a part of the Page Experience Update that will be rolled out in 2021. 

So, not only will you improve your bounce rate by speeding up your site, but it will also help you adjust to the upcoming algorithm update. To help you start, here’s a complete guide on optimizing for the core web vitals – an integral part of the page experience update. Additionally, there is a multitude of resources that you can use to check your site’s current loading speed.

Title Tag and Meta Description

Maybe the problem isn’t what’s on your page, but what the users see before they enter your page. Your page’s title tag and meta description is the introduction to your page – it sets the expectations of the user, and it’s their first impression of your page. This means that what is contained in the title tag and meta description will be the one dictating what they expect to see inside your page. So, if your page does not align with what your title tag and meta description says, that’s an automatic bounce. 

Misleading title tag and meta description is a simple problem to fix since you have direct control over these factors and you can search for a keyword that the page ranks for to check how it looks in the SERPs. Either align what is contained in the content with your title tag and meta description or adjust the meta tags to better fit the content of the page.

Low-Quality Content 

Aside from having misleading meta tags, another possibility is that your page’s content is not up to par with what the user wants to see or it simply does not contain the answer they were looking for. 

This is where search intent and proper content optimization comes into play. Why? Because when you have a proper understanding of these two facets, it will help you create specialized content that users would want to see. 

Mobile Optimization

On a more technical aspect, it is possible that your website is not properly optimized for mobile. This is especially alarming in this day and age where most of the searches are made through mobile devices. 

So, if your site is not mobile-optimized, this means that the design is low-quality, text may be hard to read, and gives an overall bad experience to the visitor. 

Work with your developers to avoid this particular instance since this is much like the slow loading speed wherein it does not only lead to a negative bounce rate, but it also affects your site’s rankings.

UI/UX

Another technical aspect of your site is its UI and UX. Is the site’s design pleasing to the user’s eyes? Is navigation to specific pages easily achievable? Do the design elements not interfere with your visitor’s experience in your site? 

Those are just some of the things that you have to take note of when it comes to understanding bounce rate since there will always be times where you won’t be able to determine which factor negatively affects your bounce rate until you think about the page or site’s design at the end. 

Google Analytics or Google Tag Manager

Lastly, bounce rate is calculated by Google Analytics. This means that proper implementation of the GA or GTM tag is essential to having an accurate bounce rate. There are multiple instances where the improper implementation of your GA or GTM code can lead to skewed analytics data, such as:

  • The tag was installed multiple times in the site’s source code which leads to multiple hits being fired when only a single user entered your site. This significantly lowers your bounce rate which is, simply, skewed data.
  • Not all pages have the tag installed in their source code. This means that the data you’re seeing in your Google Analytics account is skewed as well.

Key Takeaway

Bounce rate is not the metric you want to be using to measure the success of your website and even your SEO. But that does not mean that it has no potential uses. A bounce rate is a metric that will help you gain deeper insights into how users interact with your site. How your content fares, your new design or pop-up, etc. All of these can be measured using bounce rate, among other data. 

It’s up to the SEO and webmaster how they gain those important insights and how they use bounce rate as a stepping stone to improve their site’s performance and search success. What’s your experience with bounce rate? Let us know in the comments below!

By

is a Filipino motivational speaker and a Leadership Speaker in the Philippines. He is the head honcho and editor-in-chief of SEO Hacker. He does SEO Services for companies in the Philippines and Abroad. Connect with him at Facebook, LinkedIn or Twitter. Check out his new project, Aquascape Philippines

Sourced from SEO HACKER

By Drew Neisser.

The essence of brand is differentiation. It is how Egyptian ranchers claimed cows 4,000 years ago and how shoppers find favourite products today. Yet differentiation is often lost in the lookalike land of B2B marketing. Language, imagery, colour palettes, personality and websites all seem to blend together. This was the challenge for Paz Macdonald when she became chief marketing officer of Software AG in January 2019.

Describing that brand as “still water, hold the ice,” Macdonald began the process of discovery and reinvention with a brand audit. It pointed to the need for a makeover from the ground up, including a new identity, a new website and a new promise: “Living connections.” As a result of these efforts, launched in May 2020, Macdonald now describes the brand as “a sensible but a nice cocktail,” one that is fuelling engagement across the company’s newly invigorated communications channels.

Where did you start with the brand transformation?

One of the first things we did was to take the emotion away. Let’s get a brand audit done. What do people actually think when they hear the word “Software AG?” We asked our customers. We asked people that were potential prospects, Gartner, Forrester, our board, our sales organization. We asked the entire field organization. We did a very detailed audit and the feedback, actually, it’s like it held a mirror up to us. It was like, “We’ve got a problem; we need to fix this.”

What did you discover in the brand audit?

Some of the imagery we were using was with millennials doing handstands and things. That’s not the audience we’re going after. We also saw our language was dated. We just needed to talk in a very, very different way. One of the questions I ask about brands is, “If this brand walked into a bar and ordered a drink, what drink would it order?” I think the brand that we had at the time when I joined was probably a still water. Hold the ice.

How did you synthesize the audit’s findings?

There were three threads that we had to bring together. One was a brand audit, which led the direction of everything that we had to do. One was a decision that the website, which is our shop front, which was doing us a disservice, had to change. We had to change the platform; we decided to go with Adobe. And then the last thing was actually writing the content, the words and pictures, and the design.

What was the solution?

We are primarily an Enterprise Integration, an IoT platform. What that means is that there’s so much that we do in the background and you can’t see and touch what we do. That’s how we came up with “living connections,” the messaging that united everything we do, because we decided that our essential role in the world was the pulse that keeps the world living and thriving.

That was the thread, and everything fell into place. We simplified the homepage to help people find us and we focused on customer journeys. At the end of the day, we wanted to make it as simple as possible for somebody to find what they were looking for on our site, rather than this mass encyclopaedia of absolutely everything we’ve done over 50 years.

How long did it take to get to the website launch?

Software AG also had lots of disparate sites as well. We had the main site. We’d made acquisitions [and] some of them kept their own sites. Some products had several websites. We had to bring 15 disparate websites onto the new platform. We connected Adobe with our external agency, and everybody worked together. The audit was done in May 2019 and then the website was launched May 15 of this year.

Did COVID affect your brand messaging?

Never. We thought, if anything, we needed to have more of that language than ever before, because it still is the values of who we are. The audit helped us define the main characters and what products we should be focusing on so that people got what we did.

How did you educate employees?

If I could do this again, I’d bring the employees on the journey with you. Big lesson learned. Even now, we still need to educate people by doing a series of explainer videos. We’re going to do these short little videos just to make sure people understand and see the full picture. All of those things just help make them feel part of the process, because it’s easy for marketing to forget about the people that are your biggest champions, which are your employees.

What are signs the rebrand was successful?

There was a point where we were getting about 1,000 net new followers on LinkedIn a week. In 21 months, we had about 67,000 followers on LinkedIn. We crossed the 100,000 mark about a month ago, which is phenomenal. That pace was incredible. People were doing a double take. We walk into a bar now; we’re going to order a sensible but a nice cocktail. This is a brand now that fits our age and our stature. There was more engagement, more likes, more comments, people commenting more as well.

People started to notice us and that, for us, started to translate to more marketing qualified leads with all the other changes we made as well. We’re seeing better engagement of mobile users, up by 400% from the year before. More people are hanging around, sessions are improving, all the metrics are going in the right direction. We just need to build on that now and check whether the journeys are working, that we’re converting.

Feature Image Credit: iStock 

By Drew Neisser.

Sourced from AdAge

By

Research from Salesforce MuleSoft and third-party findings highlight some of the top 2021 trends facing CIOs, IT leaders, and organizations in their digital transformation journey.

IT’s role is more critical than ever in a world that’s increasingly dependent on digital. Organizations are under increasing pressure to stay competitive and create connected experiences. According to Salesforce MuleSoft Connectivity benchmark report, IT projects are projected to grow by 40%; and 82% of businesses are now holding their IT teams accountable for delivering connected customer experiences. Research from MuleSoft proprietary research and third-party findings highlight some of the top trends facing CIOs, IT leaders, and organizations in their digital transformation journey.

  1. The digital-ready culture. Organizations are under greater pressure to digitize services quickly at scale to meet rising customer demands and create new revenue channels.
  2. Democratization of innovation. Line of business users is trying to develop digital customer experiences faster. IT needs to drive cultural change by empowering the business to self-serve and deliver solutions quicker.
  3. Composable enterprise. Hyper-specialization has created a groundswell of applications, leading organizations to shift to a composable enterprise to become more agile — where digital capabilities can be composed of existing applications using APIs, rather than being built from scratch every time.
  4. Automation. Organizations are using automation to drive operational efficiency and improve business processes. APIs are key to driving automation and scaling productivity.
  5. API security. The average enterprise has 900 applications. The proliferation of new endpoints creates new avenues for intrusion, requiring robust API security.
  6. Microservices. Organizations are turning to microservices to rapidly build new customer experiences. Companies deploying microservices to production will require some form of service mesh capabilities to scale.
  7. The data divide. To keep pace with evolving customer expectations, organizations are looking for faster ways to unlock data and gain insights. 2021 will be the year that data separates organizations from their competitors and customers — the ability to unlock, analyze, and act on data will become foundational to growth.
  8. Data analytics. Organizations are investing in data analytics to transform customer experiences. The value of data analytics will be dependent on the data they are fed.

Trend 1: The digital-ready culture 

Consumers want consistent engagement with brands across their preferred channels. Seventy-three percent of shoppers use more than one channel during their shopping journey. Per Deloitte, seventy-five percent of consumers expect consistent interactions across all departments of a company. Eighty-six percent of consumers say they want the ability to move between channels when talking to a brand. Ninty-two percent of customers are satisfied using live chat services — making it the support channel that leads to the highest customer satisfaction. And 78% of consumers use mobile devices to connect with brands for customer service — the number jumps to 90% of Millennials. Organizations need to invest in new digital methods of customer service.

picture1.png
Organizations need to invest in new digital methods of customer service

 

There is increased pressure on IT leaders to deliver on digital initiatives — a 40% more increase in 2020. One of the biggest challenges to digital transformation efforts is integration. Eighty-nine percent of IT leaders report data silos are creating business challenges for their organizations’ digital transformation initiatives. And 85% of IT leaders report integration challenges are hindering their digital transformation efforts. Organizations need to enable innovation beyond the four walls of IT — this is a very important lesson for CIOs. There are no IT projects, there are only business projects. And the business will not wait for IT to deliver on its innovation roadmap and strategic initiatives. 2020 may be the start of the citizen developer revolution. The pandemic has accelerated all automation and digital transformation programs by several years. According to Gartner, by 2023, the number of active citizen developers at large enterprises will be at least four times the number of professional developers.

Trend 2: Democratization of innovation

Research shows that Lines of business (LoBs) are participating in digital transformation with 68% of LoB users believe IT and LoBs should jointly drive digital transformation. In addition, 51% of LoB users are frustrated at the speed their organizations’ IT department can deliver digital projects. Outside of IT, the top three business roles with integration needs include business analysts, data scientists, and customer support.

picture2.png
Integration needs are increasing across all business functions

 

Enterprises will look to low code development tools to improve productivity. Per Garner, 75% of large enterprises will be using at least four low-code development tools for both IT application development and citizen development initiatives, by 2024. And 65%+ of application development activity will be as a result of low-code application development, by 2024. These trends are incredibly important for IT and CIOs — enabling and increasing technology savviness across lines-of-business is a key priority.  Citizen integrator tools will reach mainstream adoption in the next 2 to 5 years.

hype-cycle-digital-workplace-gartner.png
GARTNER Hype cycle for the digital workplace, 2020

Gartner

Trend 3: Composable enterprise

Enterprises face application proliferation. There are around 8,000 apps in the marketing technology landscape alone. Fifty-two percent of organizations say that IT has generated the most business value by building reusable integration assets that save time and money on future projects.

martech-landscape.png
The marketing technology application landscape is around 14,000 apps in 2020.

 

In Gartner’s Hype Cycle for Emerging Technologies, composable enterprise is named a key technology for business resilience and operating at scale with speed. Per Gartner: “This modular business model enables organizations to move from rigid, traditional planning to active agility. Composable enterprise thinking creates more innovation, reduced costs, and better partnerships.”

hype-cycle-emerging-tech-gartner.png
GARTNER Hype Cycle for emerging technologies 2020

Trend 4: Automation

Automation is top of mind to enable innovation. Per Salesforce, 81% of IT organizations will automate more tasks to allow team members to focus on innovation over the next 12 months to 18 months. McKinsey notes 57% of organizations say they are at least piloting automation of processes in one or more business units or functions. MuleSoft research found 30% of IT decision-makers say that automation is a key business initiative tied to digital transformation.

McKinsey estimates that automation could raise productivity in the global economy by up to 1.4% annually. Salesforce finds that 70% of service agents believe automating routine tasks would allow them to focus on higher-value work. The PwC Finance Effectiveness Benchmarking report finds that up to 40% of the time in the finance function can be reduced with automation and behavior change.

automaton-potential.png
Potential value of automation

 

Companies across industries are experimenting with automation. Across all industries, 60% of line of business users agree that an inability to connect systems, applications and data hinders automation initiatives. One solution to reduce automation complexity is a better use of APIs. The research  notes: “APIs are key to driving automation APIs have emerged as the most elegant means of scaling controlled access to a defined scope of data or functionality, abstracting the complexities of the underlying systems.”

automation-by-industry.png
Process automation by industry

“In 2021, we’ll see more and more systems be intent-based, and see a new programming model take hold: a declarative one. In this model, we declare an intent — a desired goal or end state — and the software systems connected via APIs in an application network autonomously figure out how to simply make it so.” — Uri Sarid, CTO, MuleSoft

Trend 5: API security

Eighty-four percent of customers are more loyal to companies that have strong security controls. Security is also a top enterprise technology investment. According to Verizon, 43% of data breaches this past year were the result of a web application vulnerability. Per Gartner, 90% of web-enabled applications will be more exposed to attack by API weaknesses than via the user interface. According to Gartner, by 2022, API abuses will be the most-frequent attack vector for enterprise web applications data breaches. Akamai reports that 83% of web traffic is now API traffic. There are 900 applications in an average enterprise per MuleSoft.

top-tech-investments.png
Top technology investments for CIOs

Trend 6: Microservices

According to MuleSoft: “Microservices expose data and functionality as a collection of loosely coupled services. With microservices, organizations can quickly adapt to changing customer requests and demands, as well as offer services that create a competitive edge.” Ninety-one percent of organizations are using or plan to use microservices. Per Gartner, 65% of Financial services CIOs plan to increase spending on infrastructure technologies, such as microservices, APIs, and cloud in the coming year.

microservices-mulesoft.png
Microservices adoption is increasing across industries

 

Microservices adoption is increasing across industries. The research by MuleSoft highlights several companies in multiple industries with tangible ROI as a result of microservice implementations. According to Gartner*, companies deploying microservices to production will require some form of service mesh capabilities to scale. A service mesh is an architectural pattern for microservices deployments. Its primary goal is to make service-to-service communications secure, fast, and reliable. Service mesh is still a new technology, but 46% of organizations are piloting it or have plans to evaluate or implement it in the next 12 months.

Trend 7: The data divide

Businesses aren’t living up to customer expectations of seamless and personalized experiences. Of the almost 900 different applications used by the average enterprise, only 28% of those applications are integrated — preventing a single view of the customer. Per MuleSoft, 72% of global consumers would consider changing service providers in response to receiving a disconnected experience. Also, 90% of organizations believe their revenue will be negatively impacted if they fail to complete digital transformation initiatives in the next 12 months.

expec-vs-reality.png
Customer expectations versus reality

“Integrating and unifying data across these systems is critical to create a single view of the customer and achieve true digital transformation. It’s also the number one reason digital transformation initiatives fail. As the amount of systems and applications continue to grow exponentially, teams realize that key to their success — and their organization’s success — is unlocking the data, wherever it exists, in a way that helps them deliver value faster.” — Lindsey Irvine, CMO, MuleSoft

Trend 8: Data analytics

According to Forbes, 52% of executives report that having “a well developed and designed enterprise data analytics effort enables us to deliver a superior customer experience. Also, 48% of organizations believe their revenue will be negatively impacted if they fail to complete digital transformation initiatives in the next 12 months. Per Gartner, 48% of product managers at growth companies, or companies that have seen positive revenue growth, are using analytics to collect and analyze customer perception and sentiment data. Gartner believes companies lose $15 million on average annual losses that poor data quality is believed to be responsible for.

An important 2020 lesson is that every business must be a digital business. And in the next normal, every business must be able to create value at the speed of need. The future of business will be automated and autonomous. The future of the enterprise is an autonomous enterprise. There are numerous customer case studies in the Salesforce MuleSoft Connectivity benchmark report and the 2021 digital transformation trends report. To learn more, you can visit here.

By

Sourced from ZDNet

On TikTok, the most popular products are inexpensive, accessible, and…not exactly cute. So what does that mean for the future of the shelfie? We asked Gen Z’ers to explain.

When I opened TikTok for the first time, I never felt older. Many months of scrolling later, this unshakable feeling has grown as quickly as the app’s overwhelming influence. At 24, I technically straddle the line between millennial and Gen Z, but my connection to the former intensifies whenever I open TikTok and proceed to be visually pelted by frantic videos of gamer girls, dancing tweens, and slapstick comedy.

But among these clips of a kid doing a skateboard flip while wearing roller blades, countless teens filing their teeth for some reason, and Addison Rae doing whatever it is she does, I also started to notice videos that felt like they were speaking directly to me: The beauty products I saw TikTokers constantly gushing about were most definitely not the ones I was used to seeing in “shelfie” photos or in my own bathroom.

Growing up with print magazines and, later, YouTube and Instagram, I was trained that beauty products needed to be expensive, beautiful, and covetable enough to be proudly displayed on a shelf or social media. But TikTok tells a different story: The products that rack up the most views—usually in the millions—are affordable, unassuming, and—dare I say?—basic.

There’s a belief among brands that Gen Z is just as aesthetically minded as millennials, considering they too came of age in the Instagram era (take, for example, 16-year-old Millie Bobby Brown‘s pastel-packaged beauty line Florence by Mills), but scrolling through TikTok, it seems the ubiquitous “millennial” branding is almost nowhere to be found—much like actual millennials.

For example, the hashtag #telescopicmascara has more than 14.5 million views on videos singing the praises of L’Oréal Paris’s Telescopic mascara, and the brand’s Fresh Wear Foundation has a similar fanatic following. A video of a £1 depilatory cream has spread like wildfire, making teens and early-20-somethings ditch their laser appointments and razors—unless it’s the equally viral portable one—for a product that’s been around for 100 years. CeraVe cleanser has become so popular even CNN Business has written about its explosion in sales because of TikTok.

Compare this with Instagram, where, yes, these brands make an occasional appearance, but for the most part shelfies are dominated by picture-perfect mainstays like Glossier, Nécessaire, and Summer Fridays. These products work for many people, of course, but they also represent the millennial branding boom of the late 2010s—you know the vibe: sans-serif fonts, kitschy names, and pale colour palettes (usually pink)—as well as the post-2016-election skin-care-as-self-care explosion, along with a more-is-more mindset sparked by the stateside introduction to K-beauty’s 10-step routine.

One of the largest examples of this back-to-basics trend is the popularity of Hyram Yarbro, known on TikTok as Skincare By Hyram. Although he’s not a dermatologist or an esthetician, the 24-year-old “skinfluencer” educates his massive audience with quick, digestible videos on skin care. In addition to CeraVe, he also steadily features accessible brands like The Ordinary and La Roche-Posay, and focuses on a philosophy he describes as “skin-care minimalism.”

“I don’t believe you need an excess of products,” he tells Glamour. “I don’t believe you need to spend a lot of money on products, that you need products that have a fancy smell or a fancy texture or excessive packaging. In terms of achieving good skin, all you need is a simple, relatively affordable, basic routine.”

This less-is-more philosophy is clearly resonating with his audience, which skyrocketed from nearly nothing earlier this spring to his current fanbase of 6.6 million followers.

“I think particularly for a Gen Z audience—who is really trying to cut through all the marketing claims of an oversaturated industry—it’s beneficial for them to just hear the basics you really need in terms of functionality,” says Yarbro regarding why he thinks he’s had such success with younger consumers on TikTok.

This doesn’t mean young people are uninformed about skin care, though. In fact, Yarbro says it’s just the opposite. “I think brands underestimate the intelligence of Gen Z,” he says. “The thought process is: Oh, this is skin care specifically designed for teenagers, so we need to make it colorful, we need to make it fun, we need to make it smell really good. But really all these aesthetic-focused demands are opposed to what Gen Z is actually demanding, which is further knowledge, education, and simplicity.”

This education may be what makes TikTok so singular in its ability to influence. While Instagram and YouTube allow content creators to go more in depth by allotting them longer time frames to post, there’s no comparison when it comes to the exposure rate on TikTok. On other social platforms, a user needs to actively search for content relating to skin care, but on TikTok, the algorithm works like throwing spaghetti to the wall and seeing what sticks. Once a user actively likes a skin-care or beauty video, they’re served more of that kind of content until their feed is overrun by skinfluencers preaching the importance of barrier repair and the benefits of mandelic acid.

Juliette Cacciatore, a 22-year-old student—who, full disclosure, happens to be my sister—says that aside from topicals from her dermatologist, she never showed an interest in any sort of skin-care regimen, despite having dealt with acne since high school, until she discovered TikTok, and never followed beauty creators on any other platforms.

“It changed my entire routine,” she says. “I do feel like I know so much more. I’ve heard a lot of theories debunked, and a lot of ‘You should have never have used this.’ I didn’t know what a humectant was until someone told me on TikTok.” Among her favourite products are the CeraVe Healing Ointment, which she uses for “slugging,” Telescopic Mascara, and Good Skin Days C’s The Day Serum. Nothing costs more than £20.

Alessandra DeMarino, 23, agrees that a large part of the draw of TikTok—and the products she discovers there—is the emphasis on education: “It has definitely shifted my old Instagram buying habits, where I bought things more so based on aesthetics and claims.” DeMario says TikTok allowed her to see the results of items instead of just packaging, which in turn has influenced her to purchase.

The looming question: Why are younger people on TikTok seemingly rejecting what millennials are still obsessing over? According to Jenni Middleton, director of beauty at trend forecasting firm WGSN, a hallmark of Gen Z’s buying habits is scrutiny. “Gen Z want to be assured that what they are buying will work for their skin and hair, and that’s why we’re seeing this shift,” says Middleton. “Their scrutiny about ingredients stems from their comfort in the URL world, where they can do huge amounts of research.”

Charlotte Palermino, cofounder of Dieux Skin and a skinfluencer with 175,400 followers on TikTok —and, at 33, is a millennial—agrees. “We are absolutely in a post-truth society where consumers aren’t taking things at face value,” she says. “I feel like Gen Z can spot deep fakes and fake news better than boomers, so it’s not surprising seeing them question shaky skin-care claims. It’s a time when we have to question a lot, so seeing Gen Z ask for receipts makes sense. Increasingly, when I see an influencer or brand make a claim, I’ll see commenters ask, ‘Where does that claim come from?’”

In addition to having more knowledge than ever, there’s also the obvious fact that younger people tend to have less disposable income, so of course they’re going to gravitate toward less expensive products. “Almost all of my makeup is from the drugstore because I truly believe there are so many high-end makeup products that have very similar formulas to drugstore products,” says Rachel Rypma, a student who helped make the Telescopic mascara go viral. “The only difference is the name behind the product.”

“Cost definitely comes first,” agrees 24-year-old Lisa Antonelli about what she considers most important in a product. “I will splurge on some exceptions after either trying a sample or buying a small size first. Next come the ingredients, branding, and sustainability.”

This emphasis on cost is nothing new, as Palermino points out. “Skin care targeted to acne and younger demographics was never charging a high price point on the whole,” she says. Rather, the products have just become a little more sophisticated, she says, pointing to Curology and CeraVe.

However, with the popularity of the app, teens have gained a new power. Not only are they more visible than ever—they actually move product. A representative from L’Oréal Paris tells Glamour the brand has seen “explosive growth” on Telescopic thanks to TikTok, and while Cerave wouldn’t confirm exact sales stats, the brand confirms “TikTok has certainly helped expand awareness of the brand, particularly to Gen Z audiences.”

In turn, this new visibility is making more affordable products trickle up to older demographics, and could even dictate where beauty brands go from here.

“Gen Z’s attitudes will define beauty for the next decade,” says Middleton. “Gen Z is the most self-educated generation to date, with information and tutorials on any conceivable subject instantly available online at any time. Informed online communities continue to fuel demand for authenticity and transparency across the industry.”

Does this mean that luxury beauty and branding is done for good? Not a chance. Beauty will always be a sensorial experience, and everyone I spoke to said that even though they prioritise cost and ingredients, at the end of the day, they all viewed skin care as some form of self-care. They’re just a little more discerning.

“With Gen Z, there’s really a level of critique that I have never seen before, and it’s a response to the generations of marketing,” says Yarbro. “I think it’s exactly what the industry needed.”

Sourced from GLAMOUR

By Nicholas Quah

I’d like to begin by articulating an assumption I know I’m not alone in holding: for a good stretch of its existence, podcasting has often come across as a distinctly liberal-leaning media space.

There are a number of reasons for this. Some of it has to do with the prominent successes that public radio and various journalistic organizations — typically thought about as liberal institutions, unfairly and otherwise — have historically had crossing over into the medium. Part of this might also have to do with the head-turning emergence of successful left-leaning and leftist presences that have used open podcasting as a foundation for their media businesses, as in the case of Crooked Media and the cluster of pods loosely known as the Dirtbag Left. I’m sure there are other reasons of note, but point is, it’s an impression that has solidified into an informal identity, one that has persisted for a good while.

Now, you can attack this historical assumption from a few directions. Perhaps the biggest one lies in the fact that you could simply point to the presence of Joe Rogan and Dan Carlin — both of whom possess politics that can be fairly hard to describe, but typically run counter to the dominant strings of liberal politics — as being prominent figureheads of the medium dating far back to its earlier pre-Serial era. But for the most part, the interpretation of podcasting being distinctly liberal-leaning is more true than not, especially if you think about the majority of the successes that have broken through from within the medium over the past decade or so.

At any rate, while that reading may have held historically, we seem to be reaching a point where that interpretation may no longer necessarily stand.

This case begins with a tenuous but nevertheless significant data point. If you were to scan the Apple Podcast charts today, you’d find that a tremendous proportion of the shows occupying the Top 200 spots are explicitly right-wing podcasts. Here’s a non-comprehensive list, as of Monday evening: The Dan Bongino Show, The Ben Shapiro Show, The Mark Levin Podcast, The Charlie Kirk Show, The Candace Owens Show, The Glenn Beck Program, Louder With Crowder, The Daily Wire’s Enough, The Sean Hannity Show, The Rush Limbaugh Show, The Michael Knowles Show, The Rubin Report, and whatever that Bill O’Reilly podcast is called. That accounting doesn’t even include shows by sitting Republican politicians, like Verdict With Ted Cruz and Hold These Truths With Dan Crenshaw, which are technically counterparts in the politician pod trend I wrote about a few weeks ago.

(Additionally, you could theoretically sort the so-called “Intellectual Dark Web” libertarian types into this mix: the Joe Rogans and Jordan Petersons and so on. But I’m inclined to bracket them out as a separate species of show, since they collectively make up a significantly different kind of political phenomenon at this point in time.)

Anyway, this data point is tenuous because it’s always important to point out the deep imperfections of using the Apple Podcast charts as a representation of the podcast ecosystem. As we’ve banged the drum several times before, performance on the Apple Podcast charts shouldn’t be read as an indicator of a given show’s listenership relative to each other, but as a kind of “heat” indicator that prizes what some in the business call “subscriber velocity” — that is, the novel engagements that a podcast experiences on the platform. (There’s a way you can think about the charts as being somewhat similar to YouTube and social media platforms, in the sense that they reward fresh engagement as the leading metric. In any case, like many algorithmically-driven artifacts, how Apple determines placement on its podcast charts is largely a black box affair, subject to long and voluminous debate.) Put simply, a show can rank highly on the Apple Podcast charts across a considerable number of weeks but ultimately reaches fewer people compared to a show that’s larger and older but is currently sitting somewhere in the basement of the charts.

It’s also worth noting that the Apple Podcast chart is also vulnerable to scam campaigns, in that it’s possible for certain bad actors to engage in pay-for-placements schemes where automated scripts are used to simulate engagement with specific podcasts at high volumes. Such schemes are meant to help drive newer shows up the charts, where their high placement gets them exponentially greater visibility, which in turns leads them to potentially generate organic growth. (We ran an experiment to illustrate such a bot campaign a few years ago.)

All of this is really wonky discussion, I know, but I’m setting all this foundation down to push the point: while the Apple Podcast charts shouldn’t be taken at their word, I think the sheer volume and consistency of right-wing shows that currently populates the charts tells us something quite real. Furthermore, according to data made available by Chartable, a podcast analytics and attribution company that tracks Apple Podcast chart positions as part of its services, some of those shows have been charting effectively for the past two years or so. An even smaller number has been charting effectively since the start of the Trump presidency.

Even more curious, digging through the data a little further, is the fact that many of these shows  have noticeably improved their chart standings over the past few months, and significantly so in the weeks since Election Day. (The fine folks at Chartable also noted that there doesn’t seem to be any red flags suggesting that paid-for-placements scams were involved in the chart performance of these shows.)

Here are three examples to illustrate the finding. The Mark Levin Show has spent much of the past year charting between the 70-100 and 100-150 range, depending on the month. About a week after Election Day, the show’s positioning markedly improved, and it currently hovers fairly consistently around tenth spot. The Ben Shapiro Show, which started out as a podcast before being simultaneously repackaged as a radio broadcast in 2018, has always charted fairly well, rarely dropping below the tenth spot throughout 2020. Over the past few months, it’s averaged placements around the 4-7 spot. Meanwhile, The Dan Bongino Show, which features a host that’s become confoundingly prominent enough on digital spheres to warrant his own inquiring New York Times profile by Kevin Roose, largely fluttered back and forth within the 20-40 spots for much of the year. Since Election Day, however, the podcast broke into the top ten spots, and currently averages at the top two spots.

Again, performance on the Apple Podcast charts is a wildly imperfect metric, and it shouldn’t be taken as materially equivalent to, say, box office returns or the New York Times Best Seller List. (Though, my understanding is that the latter is also controversial in some circles.) Nevertheless, the Apple Podcast charts is one of the most visible and powerful real estates in all podcasting, and the consistency of their chart placements does represent the existence of a trend. Placement is power, and I believe that, very quietly and then seemingly all at once, right-wing podcasts have carved out a strong presence in the ecosystem.

So, I picked The Mark Levin Show, The Ben Shapiro Show, and The Dan Bongino Show as representative examples for another reason: all three podcasts are repped for sales and distribution by Westwood One, the Cumulus Media-owned radio group that’s been working to build out a podcast business over the past few years. (Further context for more specificity: The Ben Shapiro Show is officially listed as being distributed by The Daily Wire, but The Daily Wire is repped for sales by Westwood One.)

You can find network-wide download numbers for Westwood One’s portfolio on the Podtrac rankers, which, similarly, should be understood as imperfect representations of the podcast space themselves. (See here and here.) But they do give us a decent shot at some understanding of reach. The numbers for Westwood One’s portfolio are fairly hard to parse out: it’s officially listed at reaching 6,236,000 unique monthly US listeners through its whopping 132 show portfolio. Somewhere in that spread is The Dan Bongino Show and The Mark Levin Show. However, The Daily Wire is spun out as its own publisher in the ranker, and the official number there is objectively sizable: the network is said to reach 5,546,000 unique monthly listeners off only five shows, one of which is, of course, The Ben Shapiro Show. It’s safe to assume, then, that The Ben Shapiro Show reaches well above a million unique US monthly listeners a month at the very least.

Let’s now turn to the explanatory question: how did these right-wing shows break through the podcast ecosystem? Any meaningful answer requires serious appraisal of multiple overlapping factors, but my impression is that it can largely be pegged to two things. Firstly, these shows work with insane volume. They often publish new episodes every weekday, occasionally on the weekends, and they rarely miss beat. Secondly, I think a big, big part of this has to do with how right-wing podcasting nowadays seems purposefully integrated with the broader right-wing infrastructures, and are themselves individual assets of much larger multi-platform presences. This notion was pushed forward prominently in a conversation I had recently with a senior figure at Westwood One, who pointed to the way someone like Dan Bongino consistently shepherds attention between his multiple media outputs, from his broadcast radio show to his social media feeds to his podcasts to his various media appearances. It’s an aggressive flood the zone approach, where gains from each individual piece directly pipes into supporting another. This approach extends down the line: in 2018, Westwood One started repackaging The Ben Shapiro Show for broadcast radio distribution, while The Mark Levin Show podcast is a repackage of a broadcast radio program.

There is also the matter of how the content itself tends to simply be fuel for fiery responses, amplified and in service to a charged polarized environment, like a snake that eats its tail to only grow eternally fatter. During that conversation, I also took the opportunity to ask about the company’s stance on the speech of the shows it represents. After all, in the wake of the elections, The Dan Bongino Show was hyperactive in promoting several baseless allegations and debunked conspiracy theories claiming election fraud. The response was a minor dodge. “We have a very, very strong policy on content,” came the reply. “We feel strongly that we have the ability to uphold the truth.”

Ultimately, this feels like an expression of the inevitable endgame for all emergent technologies. Something new comes around, catches fire, attention, and then investment, eventually leading to a place where the old guard comes in and synthesizes the whole thing. In this case, it’s old right-wing talk radio making its way into new podcasting, finding new blood as a foothold, building a bridge between the two sides. We’ve seen it with news organizations like the New York Times and NPR, and so it’s unsurprising that we’re seeing it with ever-present conservative talk radio. One wonders what this foretells for the explicitly left-leaning types — what would such a synthesis look like for Crooked Media?

Quick thing… Apple Podcasts has rolled out a new web embed player feature, which has been a long time coming for the dominant podcast distribution platform.

iHeartMedia strikes multiyear creative partnership with Cloud10, the Los Angeles-based podcast network and production studio founded by Sim Sarna. Cloud10 is known for building out a portfolio of distinctly celebrity-driven shows like Work in Progress with Sophia Bush, Minor Adventures with Topher Grace, and Busy Phillips is Doing Her Best, and the studio itself comes out of Sarna’s success in being part of creating the popular Anna Faris is Unqualified podcast.

There can be a bit of variation when it comes to deals like this, so I thought it might be useful to unpack it a little further. This deal, which spans two years, primarily revolves around iHeartMedia funding and distributing new shows from Cloud10, often with minimum guarantees. (Not unlike how book contracts are structured, revenues would go to iHeartMedia until it recoups the guarantee and production budget before switching to an agreed upon rev split.) Cloud10 will maintain its existing sales team than handles direct response advertising, but this partnership will also see iHeartMedia supporting the network’s sales efforts around brand and programmatic marketplace-based advertising.

As part of the deal, existing Cloud10 shows will become part of the iHeartMedia portfolio, and can be subject to measurement by Podtrac. Those shows will also be privy to being promoted on iHeartMedia’s unsold inventory.

The two companies will also be closely collaborating on that future program development process, and while specific details on upcoming projects will only be announced early next year, I’m told that the deal will likely result in ten or more new shows through the end of 2021.

This Cloud10 partnership is the latest addition to iHeartMedia’s recent flurry of dealmaking activities in the podcast space. Last week, the broadcast radio incumbent announced a sales and production partnership with Pushkin Industries, a deal that comes not long after news that it’s launching a new podcast network with Charlamagne Tha God, called Black Effect. In late October, the corporation made official its intent to acquire the Voxnest platform, thought to be part of its push into programming podcast advertising.

These podcast activities also come as iHeartMedia continues its waves of layoffs chiefly targeting its broadcast radio markets, and as the FCC approves the company’s petition to increase its foreign ownership cap such that it’s able to take on more non-American capital as part of its efforts to navigate its state of post-bankruptcy.

Podfund changes hands. Podfund, the slightly-hard-to-explain company that invests in podcast creators with creator-friendly terms, is now managed by TechNexus, a significantly more straightforward tech investment firm.

According to a Medium post by Andrew Annacone, who now takes over as President of Podfund, the intent is to build on Podfund’s original model while expanding out to tackle investments that are deeper into the “intersection of content and technology.” We’ll see what that shakes out to be.

Podfund was founded last summer by Jake Shapiro, who was already serving as the CEO and co-founder of RadioPublic. Shapiro left both teams when he joined the Apple Podcasts team as the Head of Creative Partnerships in September. Nicola Korzenko, the general manager of Podfund, also left the company in September to rejoin Amazon, where she now works in content acquisition for Prime Video channels.

In tomorrow’s Servant of Pod Lauren Shippen is on the show this week.

Back in 2015, she created a fiction podcast called The Bright Sessions, which went on to carve out a strong following and community online, and several years later, she would become one of the busiest creators in the podcast business, in large part owing to the strength of that original production that she worked to pull together on her own dime.

In many ways, Lauren’s career so far is the kind of stuff that podcasting should be able to offer a wide number of people — coming out of nowhere, with no real credits to their name — if the ecosystem is working the way it should. It’s unclear to me whether we’ve drifted away from that kind of possibility now, and part of why I wanted to interview Lauren about her arc to this point is get a better sense of this question. We also talk about a bunch of other stuff as well, like Stephen Sondheim and her dream to make a queer cowboy rom-com, which would rule.

You can find Servant of Pod on Apple Podcasts, Spotify, or the great assortment of third-party podcast apps that are hooked up to the open publishing ecosystem. Desktop listening is also recommended. Share, leave a review, so on.

Who Are Audiograms For?

By Caroline Crampton

Last week, my eye was caught by a press release about a newly formed partnership between Bitcast, an iOS podcast clip sharing app Bitcast, and Podcast Notes, a website that summarizes podcasts. The story used phrases like “a new paradigm in social audio” and “podcast clips emerge as an incredibly powerful new medium” — market cliches that were pompous, and still yet largely unproven.

Now, I don’t think this development is especially significant in and of itself: such peripheral startup activity has become the norm in the audio world. What gave me pause, though, was the fact that the press release made me realise that I hadn’t ever seriously interrogated the idea of whether “audio clips” have a meaningful role to play in the way that podcasts are discovered and disseminated in the first place.

Over the years, I’ve seen podcasters sharing short sections of podcast episodes on social media, whether via a clip feature within a podcatcher or as a custom made subtitled video. I’ve participated in this practice myself, having even installed WNYC’s audiogram generator from 2016 on my PC when I worked as an in house producer at a magazine in a previous life.

That tool dated from an earlier era — post Serial, pre consolidation — when the so-called “podcast discovery problem” was high up the agenda for shows big and small. It was also the time of the wider media’s (ultimately disastrous) pivot to video, something that was expressed in the documentation for that WNYC tool, which promised to turn audio into video, the “first-class citizen of social media.” At that time, it felt to me like everyone was on the hunt for that silver bullet, one easy implementation that would send download numbers rocketing upwards. The idea of making a longer piece of audio easily visible and shareable seemed perfect for that moment.

Where do things stand today, then, now that the promised land of video has dematerialised and there are so many more big players spending money in podcasting? Some podcatchers, such as Overcast, Castro, and Listen Notes, have inbuilt podcast clip sharing features nowadays, meaning that listeners are able to pick a short moment and publicise it on their accounts. There are also other established services like Headliner and Wavve, explicitly aimed at podcasters wanting to create their own clip assets for marketing purposes. And then there are “social audio” apps like the aforementioned Bitcast that seek to build a brand around the exchange of clips specifically.

Of these three approaches to the audio clip space, it’s the second one that feels to me like it has the most mileage for podcasters. When researching this piece, I found it very difficult to find any independent data on whether the subtitled audio-as-video clips created by tools like Headliner or Wavve actually led to positive impacts on a podcast’s listenership — it’s just seems not to be information that anyone is collecting in a comprehensive way. There are some slight indicators out there, though, which seem to show at least that social networks’ algorithms react positively to the posting of clips.

Back in 2016, Delaney Simmons, then the director of social media at WNYC, revealed that the “audiogram” clip tool was showing some very positive results for their shows. “On Twitter, the average engagement for an audiogram is 8x higher than a non-audiogram tweet and on Facebook some of our shows are seeing audiogram reach outperform photos and links by 58% and 83% respectively,” she wrote in an August 2016 Medium post about the tool. Obviously, that’s just from one publisher’s perspective and impossible to verify externally, but it does seem to track with the way social networks handled posts including video at the time.

For a more contemporary view of this question, I spoke to Oliver Wellington, founder of Headliner, over email. His team does some A/B testing of different clip formats and styles and share their results on their blog. Perhaps unsurprisingly for in-house research, the results come back pretty positive. “In some of the tests, video has outperformed static images by five times,” Wellington said. “We also ran a survey asking users to report how much Headliner videos have increased their listenership. We got 415 responses, with over 70 per cent of respondents saying Headliner-made videos had helped increase listenership by between one and two times.”

Since WNYC’s tool launched in 2016, Twitter has rolled out the ability to share audio in a post to some iOS users — the “voice tweets” feature was launched in June 2020 and enabled for more users in September. As a podcast marketing option, though, it has yet to take off, and Facebook remains in much the same place regarding adding audio to posts. This is why video clips are necessary, Wellington argued. As a medium, podcasting is at a disadvantage on social media,” he said.  “With a video clip, podcasters are now able to level the playing field and meet listeners where they are, on any social network.”

Both when I was making podcasts for a big magazine and now that I do it by myself, I’ve personally always found that the time investment necessary to make decent-sounding audio clips never seemed to match up with the return. In other words, “make clips” is always on my production to do list, but it almost never gets crossed off.

This is a common problem, according to Wellington, who has apparently seen plenty of podcasters “trying video once or twice and giving up because the initial video or two didn’t perform well.” He added: “Social media is a constant stream of information and posts, you need to put a bunch of stuff out there to figure out what will work, and this can take time.” He recommends trying lots of different clip styles and formats to see what works for your audience.

Lisa Jozi, a producer who has been responsible for making audio clips at big publishers like the Guardian and Al Jazeera as well as for her own podcast, told me that she remains somewhat sceptical of the power of these assets to translate into actual downloads. “To be honest, I’ve never seen them push traffic from social to the actual piece of content in any meaningful way,” she said over email. “Even if the clips did well on social, the click through to the actual piece was tiny.  For brands that are conscious of numbers/reach, you could collect easy views on these shorter clips to make your overall audience look bigger.”

They’re better viewed as a brand awareness option, she felt, rather than something that directly translates into more listeners. Which “should make you think carefully about why you want them and how much time you’re willing to spend doing it.” Another producer who got in touch with me about this issue, Charles Commins of the Northampton Town FC podcast It’s All Cobblers To Me expressed a similar view, although he sees a value in the clips he makes beyond just as a means to push downloads.

“I’m a big fan of repurposing as a way of reaching as many people as possible. I use audiograms to create a kind of trailer for each individual episode,” he said. “While I can’t say that the audiograms definitely increase my download stats, they do get the podcast more visibility on social media. The idea is that if more people see it, more people will listen.”

While I was looking into this topic, it didn’t escape my notice that it’s often podcasters with smaller shows that are preoccupied with the efficacy of these clips. Or, to put it another way: there are some pretty big shows out there that, to my knowledge, have never posted one. Publishers with social media teams may like them as an additional social marketing tool, and if smaller operations enjoy having them, then it’s up to them to decide whether they’re worth the resources. I felt Lisa Jozi summed this up well:

If you want them as a part of a look and feel for your podcast brand online, fantastic. They can make you look more professional as a part of a cohesive social media strategy. If you’re labouring over them in the hope that people will click through to the episode and listen to the whole thing, give them a miss.

As with many of the marketing techniques pushed at podcasters with smaller audiences, social audio clips can suck up a not inconsiderable time that could have been spent on the show itself. After all, sometimes the best podcast marketing tool is making a really good episode in the first place.

Another Local-National Bundle to Watch

Here’s a technical experiment that caught my attention recently. For about a week and a half starting on Election Day, the Washington Post ran automated AI-powered audio updates reporting local and national election results at the top of episodes from three of its podcasts: Post Reports, Can He Do That?, and The Daily 202’s Big Idea.

Think of these updates as a kind of audio ticker tape that came bundled with episodes of those podcasts as they were downloaded during the immediate post-election period. As a listener, you essentially experience them as a variation on the pre-roll spot, in which a mechanical — though female — voice reads out the latest real-time results from both the presidential race as well as races that were local to your area. The spots were short and punchy, typically clocking in at around a minute or so.

This dynamically-inserted election update project was the latest effort from the Post’s Strategic Initiatives team, which focuses on using emerging technologies to explore experimental storytelling approaches in order to reach more people. Past projects have included efforts around virtual reality, augmented reality, and artificially intelligent automation.

Audio was always an area they were interested in, as Elite Truong, the recently-appointed director of strategic initiatives who oversaw the project, told me last week. “The main question for us was: how do we provide more of a service through audio — whether it’s through podcasts or audio embeds on web pages?” she said. “How do we make that more accessible?”

The project was primarily powered by an in-house product called Heliograf which Truong describes as a cluster of machine-learning algorithms built to process high volumes of data from various APIs and convert them into information-rich scripts that can be edited down into publishable journalism. When the tech was used to cover DC-area high school football games every week back in 2017, Jeremy Gilbert, Truong’s predecessor, said that the technology was “creating a new model for hyperlocal coverage.”

This isn’t the first presidential cycle in which Heliograf was used to automate the Post’s local race coverage. In 2016, the Post tested it out to track results for 500 races around the country, and in this cycle, that number of covered races was greatly expanded. The idea to try delivering those race results through the Post’s existing podcast products, Truong tells me, came out of an impulse to serve those results to audiences where they already are.

The actual deployment of those audio updates depended on a mix of new and old technology. The new being the combination of Heliograf-generated results with text-to-speech automation tools, and the old being the manipulation of dynamic ad insertion solutions to deliver those generated audio update reads to listeners based on their geographic location. There’s a touch of the familiar to this particular composition of tools and ideas: between the bundling of local content with fundamentally national products, the general thinking of meeting audiences where they are, and the use of ad tech as means to those ends, this Washington Post experiment sounds like NPR’s recent announcement that it will start shipping episodes of its daily afternoon podcasts, Consider This, with dynamically-inserted local news segments from select cities.

Two doesn’t necessarily make a trend, but it’s a start, and I really do hope to see more podcast teams dip their toes into this whole local-national bundle thing. There’s a ton of service (and entrepreneurial!) potential in this lane. I’d also be curious to see what other audio experiments that the Post will come up with once the dust settles around this election project.

But that might have to wait. The automated audio update only ended last Friday, and Truong’s team has yet to fully debrief on the findings. That said, she notes that, at this point, there seemed to be very few reports of failed local results deliveries, which is a very encouraging data point. It might be enough to greatly expand the program.

“I want to put this everywhere,” she said

Feature Image Credit: Ben Shapiro and Dan Bongino. Photo-Illustration: Vulture, Michael S. Schwartz/Getty Images and Susan Walsh/AP/Shutterstock

By Nicholas Quah

[email protected]

Sourced from Vulture