Author

editor

Browsing

By 

  • “The world needs advertising more than ever. We just need to make it more relevant,” says AT&T Advertising and Analytics CEO Brian Lesser.
  • “Subscription video on demand is a great service” but won’t be able to fund “all the content that’s being produced,” Lesser says.
  • He dodges questions about a Wall Street Journal report that AT&T is in talks to buy ad tech firm AppNexus.
AT&T’s Brian Lesser on the future of advertising  

AT&T’s Brian Lesser on the future of advertising from CNBC.

The newly combined AT&T-Time Warner is looking to reinvent advertising — but to do so, it needs to buy more technology, AT&T Advertising and Analytics CEO Brian Lesser told CNBC on Wednesday.

Lesser, who spoke on “Squawk Box” from the Cannes Lions advertising and marketing festival in France, dodged questions about a Wall Street Journal report that AT&T is in talks to buy ad tech firm AppNexus in what could be a $1.6 billion deal.

AppNexus is backed by WPP, where Lesser used to work as CEO of the ad giant’s GroupM media unit. Lesser is also a former AppNexus board member.

“There’s lots of rumors that come up at Cannes,” said Lesser, though he did say “we need more tech” in order to build AT&T’s $2 billion ad business “into something more significant.”

Lesser echoed what AT&T Chairman and CEO Randall Stephenson told CNBC on Friday, a day after closing the $85.4 billion Time Warner acquisition. Stephenson said the company expects in coming weeks to make smaller acquisitions to enable its ad platform goals.

“The world needs advertising more than ever. We just need to make it more relevant and make matter for consumers,” Lesser said. “Everybody still hates advertising when it interrupts the content. It’s our job to reduce the load on consumers, make it a better experience.”

Lesser described technology that AT&T has to keep viewers more engaged. “Imagine you’re watching content [on TV] and instead of interrupting … with a traditional commercial break we can show an icon on the screen that indicates to you that there might be a mixed-reality experience [on mobile] where you can get more information about the car you just saw or the dress you just saw.”

Taking ads completely out of the picture with a Netflix-type paid subscription model is not sustainable, Lesser said. “Subscription video on demand is a great service and consumers love it. But you can’t possibly pay for all the content that’s being produced now through a subscription.”

Hulu offers a hybrid paid model, one subscription tier that’s completely ad-free and a less expensive tier with “limited commercials.”

Amazon, the other streaming juggernaut, offers its video and music services free to subscribers of Prime, which includes free, faster deliveries for purchases on the e-commerce side.

By 

Sourced from CNBC

By

Plus Messenger’s autoplay video ads, Pinterest’s shopping ambitions and more news from Cannes Lions.

Greetings from Cannes Lions, the annual advertising boondoggle in the South of France where the ad industry gathers to wheel and deal, take advantage of lavish expense reports, and where drinking rosé is acceptable at any time of the day.

Many of the digital media industry’s largest advertising platforms — Facebook, YouTube and Twitter, to name a few — spend the week in Cannes in luxurious beachside cabanas, trying to lock down advertising deals for the back half of the year. But a lot of the hubbub is tailored around social events, like beach parties and fancy dinners at nearby hotels. As one ad tech executive put it to me Monday night, “there’s a fine line between networking and not working.” It’s sometimes tough to tell who’s doing what.

But real business does get done in Cannes [Ed. note: Kurt, you’re protesting too much]. Many companies see it as a mid-year check-in where they can talk to partners about plans for the second half of the year. (Vegas’ CES, held in January each year, is the early-year equivalent to Cannes Lions.)

Here’s what I’m hearing:

Instagram is preparing to launch longform video

Whoops! Scratch thatI This week’s most intriguing product announcement isn’t actually happening in Cannes — it’s happening at Instagram’s new San Francisco office, though media companies here are certainly taking notice and Instagram plans to stream it live to reporters here on the ground. (Another big ad story that people are talking about at Cannes, even though it’s not happening at Cannes: AT&T’s plan to acquire ad tech company AppNexus for $1.6 billion.)

The Facebook-owned app has a press event scheduled for 9 am PT Wednesday morning, and multiple sources say the company is planning to unveil a longform video feature, which would let people share videos up to an hour in length. The last time Instagram did a big press event like this was in 2013 when it unveiled Direct, its private messaging service. This doesn’t happen often.

The longer videos will reside in their own section of the app, these sources say, but it’s unclear if Instagram is going after the kind of original programming that Snapchat offers inside its Discover section. Instead, it seems Instagram is simply hoping that brands and advertisers will see the new section as an alternative to YouTube (and even Facebook) for posting longform shows and videos. Eventually, we imagine Instagram will try and monetize these longer videos with mid-roll or pre-roll ads, similar to what the company is doing now inside Facebook Watch.

We’ll know soon what the product looks like, but one possible benefit of Instagram’s new feature might be its openness. Snapchat Discover has always been exclusive, only available to certain media partners or big-time celebrities. It sounds as though Instagram’s product will be available to everyone, giving more people an opportunity to participate. Then again, there are obvious cons to letting more people participate. Ask YouTube.

The bigger question, though, is whether or not people actually want to watch longer video inside Instagram. One media executive I spoke with in Cannes on Tuesday likened it to McDonald’s selling a salad. That might work for some people, but, “It’s still not a burger.”

Messenger is running autoplay video ads

Facebook’s Messenger service started rolling out autoplay video ads this week, meaning you might soon see a video in your inbox alongside messages from friends and family. The messaging inbox is typically a personal space, and it’s unclear how the addition of video ads will go over with users.

“Top priority for us is user experience,” Stefanos Loukakos, who runs Messenger’s ad business, told me from a beachside cabana. “So we don’t know yet [if these will work]. However, signs until now, when we tested basic ads, didn’t show any changes with how people used the platform or how many messages they send.”

“Video might be a bit different, but we don’t believe so.”

Pinterest wants people shopping more on its service, and is hiring like crazy

Pinterest is in Cannes for the fourth straight year, and rented a nice pier on the beach that the company is using for meetings. A few takeaways from our sit-down interview with Jon Kaplan, the company’s global head of sales:

  • Pinterest wants more people shopping on Pinterest. To do that, Kaplan says the company needs more “shoppable pins,” or photos and videos that identify the products you see in them, and give you a chance to click and buy that product right there. Right now, a “single-digit” percentage of pins on the service are shoppable, Kaplan says. He wouldn’t share a hard goal, but says there are some categories Pinterest plans to focus on. “Home and fashion will be the two big focus areas for us to start,” he said. “We have aspirations for that to be completely shoppable in those categories.”
  • Pinterest is boosting its sales team. Kaplan said the company plans to grow the sales team, which was at “several hundreds” at the beginning of the year, by more than 50 percent.
  • Pinterest is finally starting to sell ads in non-English-speaking countries for the first time. The company started testing ads in France on Monday, and Kaplan says Germany is next on the list. All businesses would love to add more revenue, but Pinterest in particular. Last year, the company missed internal revenue targets, but many believe Pinterest is on an IPO track, anyway. More revenue streams should help with the process.

Snapchat and Instagram have dueling story exhibits

Both Snapchat and Instagram are showing off art installations at Cannes, and both companies are making user Stories a big part of the exhibit.

Snapchat’s exhibit is called Sound Stories, and the company worked with an artist named Christian Marclay who watched thousands of public user stories to find audio clips he then turned into art. In one section of the exhibit, Cannes attendees could play a piano where the keys correspond to sounds pulled from actual user Stories.

Instagram’s exhibit, which was created by artist Es Devlin, was less interactive, but flashier. Attendees could watch a three-minute video that showed the importance of storytelling over time, with some clips from users’ stories littered in. The show ends with the line: “Can one story change history? Does any story really vanish once it’s been told?”

The exhibits were interesting, but even more interesting was that Stories was the format of choice for companies. It’s clear that Stories are not just growing in popularity among users, but they’re growing in importance for these business, too.

Is Cannes Lions shrinking?

Cannes feels less crowded than years past, and attendees are noticing. The obvious explanation is that some major ad agencies, like Publicis, sat out of this year’s conference. We’ve asked Cannes representatives for attendance figures and will update if we hear back, but those figures may not tell the whole story. Many people come to the conference but don’t actually register — a badge isn’t needed to hold meetings or get into nearby hotels where much of the action takes place.

Feature Image Credit: Instagram CEO Kevin Systrom and Facebook CEO Mark ZuckerbergFacebook / Mark Zuckerberg

By

Sourced from recode

By

For Snap Inc., hype matters. And for Wall Street analysts, as users go, so goes the hype.

Snap has fallen 8.1 percent over the past two trading days, the worst performer in the S&P Software & Services Select Industry Index over the period. That’s come as analysts at Needham and Cowen sharply cut their outlooks for Snap, which has struggled to maintain user and advertising growth amid a battle for market share with Facebook Inc., which has repeatedly mimicked Snapchat’s app features.

Snap fell to $12.91 per share as of 1:36 p.m. in New York, down from its $14.05 closing price on Monday.

The slide began after disappointing user and advertising revenue growth led Cowen Inc. analyst John Blackledge to cut his revenue forecasts for the Los Angeles-based social network for the next six years. Blackledge, who rates Snap the equivalent of a sell, said that a Cowen survey suggested that users were spending less time on the app.

The drop continued Wednesday after Needham & Co. analyst Laura Martin cut her forecast for Snap’s second quarter revenue by 15 percent, writing in a note to clients that her research showed a “dramatic slowdown of spending by brands on Snap.” Martin, who also rates the company the equivalent of a sell, said that big events in the first quarter, including the Grammy Awards, the Super Bowl and the NCAA finals, led to spending that won’t be repeated in the second.

The two-day move mirrors a 6.1 percent decline in February, when Snap plummeted after social media star Kylie Jenner tweeted that she hadn’t been using the app, partially due to an app redesign. Shares have been depressed since May after the company’s first quarter sales fell short of expectations, casting doubt on its long-term growth prospects.

The recent bearish calls by analysts add to a growing chorus surrounding Snap. The average price target among analysts has fallen 25 percent since late April, while only 6 of 34 analysts now rate the stock a buy, according to data compiled by Bloomberg. Short-sellers are active, too, with 22.7 percent of the float sold short, up from 17.3 percent in early May, according to data from S3 Partners.

By

Sourced from Bloomberg

By Sarah Perez

YouTube hopes a new set of creative tools will help it win back advertisers who may have grown disenchanted with the video network due to its ongoing content scandals. The company announced this morning a suite of tools that will allow brands and agencies to test ads, target specific audiences with customized versions of the same ad, and tell stories over a series of ads.

One new tool, Video Experiments, offers AdWords advertisers a way to test video ads on YouTube’s site, as an alternative to using focus groups to determine the impact of creative on metrics brands care about like awareness or purchase intent.

The service, which launches in beta later this month, will allow marketers to shift funds usually put towards those focus groups and their “simulated ad environments,” to real ad environments.

The ads will run in cleanly segmented experiments on YouTube at no extra cost beyond the media investment, the company says, and turn around results in as little as three days’ time.

The idea here is to allow brands to test their video ad campaigns before committing the funds to roll them out more broadly – something that could help them to tweak the creative material, or even pull back on an ad rollout that could have ended up being a total misfire that draws consumer backlash.

That’s a critical factor to consider in today’s social media landscape, where one bad ad can spread virally beyond just those who directly watched it, leading to negative consumer sentiment and even brand boycotts.

Another new tool, Director Mix, was already announced last year, and is now being tested by brands like Kellogg’s in an alpha phase, ahead of its general availability.

This tool lets advertisers create many versions of their same ad using swappable elements. They can customize the text, while using the existing images, sound and videos across a variety of ads. These ads can be far more personalized to YouTube viewers, as a result.

For example, in a test with Campbell’s Soup, bumper ads appeared for those watching “Orange is the New Black” clips that said “does your cooking make prison food seem good? We’ve got a soup for that.” But the same ad customized for Beyoncé’s “Single Ladies” instead included the line “Dinner for One?”

McDonald’s had also used Director Mix in the past to create 77 pieces of content from one ad.

Related to this, a tool for Video Ad Sequencing, also in alpha, lets brands spread their story over a series of ads. The idea here is that YouTube viewers could actually follow along with a narrative of sorts, or just see a longer story told over several ads.

Ubisoft tested this to promote “Assassin’s Creed Origins,” which showed several different elements of the game’s trailer over different ads. 20th Century Fox is also now using this tool, along with experimentation.

YouTube didn’t offer an update as to when Director Mix or sequencing were exiting alpha or launching more broadly, however.

In terms of better understanding how ads are working with different groups of viewers, YouTube says it’s adding audience segmentation to retention reports. Later this year, it will also allow advertisers to annotate different parts of their video – for example, the part where the brand’s logo displays or a shot of the product – so they can then see what percentage of the audience saw those key moments.

Combined, this set of tools aim to give video advertisers a reason to continue spending on YouTube at a time when brands may have become hesitant to invest due to YouTube’s inability to properly police the billions of hours of content on its site.

While that’s clearly a hard problem to solve at YouTube’s scale, the fallout has been seriously damaging. Brands have found their ads displaying against extremist content, white nationalist channels, and other obscenities. And some even suspended advertising on YouTube entirely, at times.

Meanwhile, YouTube is facing increasing threats from Facebook, which has rolled out a video hub called Watch. Facebook is directly investing in video from news publishers, and has just launched a creative game show platform to capitalize on the interactive video craze. Facebook-owned Instagram, too, is preparing to roll out longer-form video in a new hub on its network, as soon as today.

Despite Facebook’s threat, YouTube is still a massive network for advertisers to consider with its 1.9 billion monthly users, and a shift in how people – particularly younger users – watch video content. A generation of viewers is growing up without linear TV, and is instead during to video networks and streaming services for entertainment.

Though some of YouTube’s tools have already been in testing, YouTube is today positioning the combination of resources as its “Creative Suite” with this more formal introduction.

By Sarah Perez

Sourced from TechCrunch

By Shareen Pathak

The influencer backlash has washed up on French shores.

The early days of the Cannes Lions festival saw some strong words against so-called influencers and influencer marketing from top chief marketing officers.

It began with Unilever CMO Keith Weed, who announced early Monday that the advertiser will not work with influencers who buy followers, and its brands will actively look to eradicate from its spend any influencers with fake followers, bots or any other fraudulent practices.

Weed also said Unilever would also prioritize vendor relationships where commitments were made to eradicate fraud.

Weed is also convening a meeting with the World Federation of Advertisers, Instagram and Edelman chief executive Richard Edelman to work on a project on bringing transparency to the influencer space.

“In February, I said we needed to rebuild trust back into our digital ecosystems and wider society,” Weed said. “One of the ways we can do that is to increase integrity and transparency in the influencer space. We need to address this through responsible content, responsible platforms and responsible infrastructure.”

Dan Salzman, the global head of media at HP, said he agreed in principle with Weed. HP works with influencers for its gaming business, and Salzman said the influencer backlash was inevitable. “Each category of marketing is going through a reckoning,” he said. “Three years ago, influencer marketing was growing in scale. Now, people are looking at it critically. It’s a natural shaking out.”

It’s also a shakeout that’s right on trend in a year where a reckoning seems to be the theme. Top marketers are pushing back on platform power, and questioning where their money is spent is en vogue as they look to wrest back control from platforms as well as agencies.

Speaking at The Economist’s “Wake Up with The Economist” session on Monday morning at the Cannes Lions Beach, eBay CMO Godert van Dedem said he will try “shift his influencer spend” toward eBay sellers — who he said are a bigger priority and more authentic for the eBay brand. “What I want us to do is give our sellers a voice, rather than influencers who happen to have a following that we use and pay for a post,” he said.

Samsung CMO Marc Mathieu, who recently worked with YouTuber Casey Neistat, said he did so for Newton’s “creativity,” not his influence. “I’d rather not just use influencers, but the people that use our products be the people we market,” said Mathieu. And Diageo CMO Syl Saller said that while the company works with celebrities, it is looking more critically at any influencer relationships that engage in shady practices like buying followers.

Influencer marketing, which seemingly burst on the scene a few years ago as Instagram — the preferred platform for so-called social stars — gained popularity, is attractive to marketers because it feels arguably more real than advertising. But authenticity can be faked: Anti-fraud company Sway Ops found that a single day’s worth of posts tagged #sponsored or #ad on Instagram contained over 50 percent fake engagements. Out of 118,007 comments studied by Sway Ops, only 20,942 were not made by bot followers.

It’s ironic that this backlash comes the same year that the Cannes Lions festival itself has announced for the first time the Social and Influencer Lions, a category meant to, in the organizers’ words, “celebrate creative social thinking.” The idea is to focus on reach and engagement. The jury, which is expected to announce a short list and winners Wednesday, will see if the campaign had any impact.

By Shareen Pathak

Sourced from DIGIDAY

By Katie Canales

  • Glassdoor’s annual 100 Highest-Rated CEOs report reveals both Apple’s Tim Cook and Google’s Sundar Pichai dropped heavily in the rankings, which are determined by anonymous employee feedback.
  • Cook, in particular ,dropped 43 spots from his place in last year’s report, distinguishing himself as the tech CEO with the biggest dip in rankings.
  • A Glassdoor spokesperson told Business Insider that employees cited Apple’s culture of secrecy and high stress for Cook’s drop…
  • …and Google’s growing corporate and bureaucratic work culture as the reasons behind the negative feedback for Pichai. 

The past year hasn’t been smooth sailing for the tech industry.

On Tuesday, Glassdoor released its annual 100 Highest Rated CEOs report, showing that CEO Mark Zuckerberg dropped six spots in the rankings. It’s not particularly surprising, given Facebook’s scandalous year — but Zuck still got off early compared with some of his tech CEO peers.

The report, which aggregates anonymous and voluntary employee reviews, shows Apple CEO Tim Cook dropped 43 spots to 96th place, landing him as this year’s tech CEO with the biggest decrease in rankings. And Google’s Sundar Pichai is almost in the same boat, having dropped 28 spots to number 45 from last year’s 17th place.

So why the drop?

According to a Glassdoor spokesperson, Apple employee reviews cite and criticize the company’s culture of secrecy, high stress and necessity to keep to a strict chain of command as the reasons for giving negative feedback. In other words, Apple’s long-time reputation for secrecy and long work hours isn’t changing any time soon.

Over the years, we’ve heard reports of how stressful it can be to work for Apple: Some employees didn’t even know they were working on the first iPad until Steve Jobs showed it on stage. Former employees, too, have talked about the pressure to be on-call, 24/7.

As for Pichai, Google employees reviewed the company negatively based on their perceived shift in workplace culture toward a more corporate and bureaucratic environment, making it harder to get projects off the ground. Employees also shared their feelings that internal politics and favoritism made it difficult to land promotions and pay raises.

Still, both Cook and Pichai scored approval ratings of 91% and 94%, respectively, well above the average CEO approval rating of 69%, showing that they must still be doing something right.

Read the full report on Glassdoor.

Feature Image: Marcio Jose Sanchez/AP

By Katie Canales

Sourced from Business Insider UK

Magazines Ireland calls on the Irish Government to urge the European Commission to reach an agreement on VAT rates applied to printed and digital magazines. In its pre-budget submission, the association is calling on Minister for Finance, Paschal Donohue to support a zero VAT rate on magazines. 

Ciaran Casey, Chairman, Magazines Ireland said “Magazines Ireland supports the Commission’s Proposal, released on 11 January 2018, amending Directive 2006/112 as regards rates of value added tax. The Proposal aims at replacing the current transitional regime into a harmonized system where all Member States would be granted equal freedom in setting VAT rates”.

“We believe that Irish magazines, both print and digital, should be zero rated. UK publishers operating in a VAT free environment have significant advantages over indigenous Irish publishers. Other European countries such as Belgium, Italy, Luxembourg and France also enjoy zero or super-reduced rates”, continued Casey.
Grace Aungier, CEO, Magazines Ireland said “Magazines have an important role to play in educating and informing its audiences on a whole range of issues and in contributing to higher literacy levels in society. Ireland needs to maintain the indigenous character of Irish magazines and their role within our overall societal and cultural identity. A zero VAT rate on magazines would contribute to the wider availability of quality content which is vital for media diversity, literacy and for the personal development of all citizens”.

Ends

Magazines Ireland is the association of Irish magazine publishers and represents 39 Irish publishers who together produce over 185 magazine brands, both consumer and business to business titles in print and digital. CONTACT: Grace Aungier, Magazines Ireland, Tel  01 667 55 79 [email protected] www.magazinesireland.ie     

By Joe Hyrkin

In the last two years, the use of “stories” has increased 842 percent across social platforms, opening new doors for brand engagement.

“Stories” has become a bit of an industry buzzword. With the rise of Instagram and Snapchat Stories, the hype is well deserved. More than any other content type, Stories deliver on the promise of the internet, piercing through the clutter of lists and superficial headlines without the time consuming search to discover.

Further, Stories facilitate access to even more content from a source or category of interest. As the Story format continues to become more popular, it begs the question: what exactly drives the popularity of Stories, and more importantly, how can today’s brands use Stories to build their own brands?

The Rise of Stories

Companies like Instagram and Snapchat have used their versions of Stories to drive the creation and sharing of authentic curated content amongst users — all in a consumable format. According to research conducted by Block Party, over 970 million accounts post Stories daily on Instagram, WhatsApp, Snapchat and Facebook Messenger: an 842 percent lift from 2016.

Earlier this year, Instagram even gave brands the ability to run ads and gain real business insights from Stories, a move that shows the powerful role that Stories play not just for consumers, but also in helping create a new revenue model for businesses. As more consumers become digitally connected and more content becomes available, these consumers want access to the content that aligns most with their deepest interests — not just headlines.

Today, stories can mean magazine articles, opinion pieces, editorials, podcasts and more. What’s most interesting about this shift is how prominent brands are beginning to monetize from their stories through subscriptions: Apple News recently acquired Texture to monetize from its subscription-style magazine service, and news outlets like Axios and The New York Times sell subscriptions to their readers.

Why the Stories Are Key to Building Your Brand

It seems like every platform has their own version of stories, but ultimately, what the format comes down to is this: users and readers want consumable packets of information with enough depth to be meaningful — but not overwhelming. Stories, by definition, need depth so they can be used to guide readers deeper into content they’re interested in, like mile-markers on a highway.

The manifestation of the rising popularity of stories can be compared to the manifestation of specialty content that has changed the nature of commerce. The reason why businesses like Etsy succeed, even in the age of Amazon, is because they carry specialty items and content that cater to people’s passions and interests — and they can return for more. This shift is taking place most prominently in the digital world as stories display the natural evolution of how to share and consume content that people care about.

One image or blog post is no longer enough to build your brand and tell the story that connects a product to consumers. You need substance and depth: do your research, write everything that you want to say, and enrich your content with images and multimedia. Then, turn that content into multiple shareable Stories that resonate with your audience. From there, Stories allow you to:

Build relevance.

Creating great content requires doing research ahead of time: see what other platforms and creators are regularly posting about similar kinds of topics, then tag them and use relevant hashtags when you share your stories. If you want stories that are well-shared, you need to create enough scale and connective tissue across platforms.

Optimize lifetime value.

Most stories have a longer shelf life than just in the moment they’re posted — it’s why Instagram and Snapchat introduced features that allow you to archive, save and share stories beyond their initial 24 hour lifetime. Leverage the long shelf life of your stories and share them in different ways and multiple places, from social media platforms to Reddit to YouTube and more.

Get better press coverage.

Creating and sharing your own Stories are a great way to get more — and higher quality — press coverage. To get noticed in the press, brands traditionally turn to press briefs, which are often short and lack enough depth to be meaningful. Instead, by sharing content-rich Stories, you can connect with journalists in a much more impactful way.  

Consumers want depth, but they also want it easily and efficiently. The Stories format is the best way to deliver this level of meaning and authenticity because it gives brands the space to share details about products that matter to their audiences and enables them to create content once and share it across multiple platforms.

Feature Image Credit: Getty

By Joe Hyrkin

Sourced from Inc.

By  Subbu Iyer , Riverbed

Digital and the delivery of digital services has become business critical. We see this across every industry, and in a new survey Riverbed conducted with 1,000 global business leaders, almost all were in agreement that implementing a digital strategy, maximizing its performance and doing it sooner, rather than later, is critical to their future success. In fact, the vast majority of respondents (91%) agreed that a successful digital experience is even more critical to the company’s bottom line than it was just three years ago.

Riverbed

Download: Free Copy of Riverbed Digital Performance Global Survey 2018 

Business leaders are aware of the benefits around digitization—including increased revenue, stronger brand perception and improved employee productivity. And while the resulting rush toward digital transformations will push markets to adopt new, innovative products and services, a significant digital performance gap exists. Nearly 80% of business leaders reported that critical digital services are failing at least a few times per month and impacting employee productivity and the end user experience.

And 95% of these same business decision makers say that major barriers—including budget constraints, legacy networks and lack of visibility into the digital experience—are holding them back from advancing digital strategies and delivering the performance and customer experience required in today’s digital world.

The performance of a digital service or tool—whether an online retail interface, digital health service or a mobile banking app—can define the end-user experience as either good or bad and any gap between its potential capabilities and its actual performance is critical to overall business success. The survey found that in order to maximize performance, companies need visibility into the full digital experience so they can monitor, measure and proactively address issues. Additionally, business leaders must ensure that they have a modern IT architecture in place to adequately support and capitalize on these new digital technologies.

In fact, 99% of business leaders say that visibility across the digital experience is critical to measure and manage it successfully; and 98% of global business decision makers believe that a modern, next-gen infrastructure that delivers greater agility is important to improving digital performance.

And business leaders are making it clear that the time to act is now. Among the respondents:

  • 77% believe that it’s critical for their companies to invest in an improved digital experience for users or customers within the next 12 months
  • with 95% adding that those who don’t act in the next 12 months believe they will face negative business consequences—such as a loss in sales and revenue, delayed product launches, loss of customers and brand loyalty, and a decrease in employee productivity.

Companies that are rolling out full digital strategies, including full visibility into their digital environments and next-gen infrastructure as a way of maximizing performance, will be the ones who set the stage for the next wave of technology and will reap the benefits of integrating emerging digital technologies such as artificial intelligence and machine learning into their solutions. They’re the ones that will disrupt markets, open new product categories and send the digital naysayers searching for relevance.

At Riverbed, we understand that digital performance impacts all aspects of a business because it goes to the heart of the end user and customer experience. It’s why we’ve invested in a Digital Performance Platform to help our customers in their digital journeys, so they can turn digital strategies into performance, and fundamentally rethink possible.

Get a copy of the Riverbed Digital Performance Global Survey, which includes additional insights on digital trends, challenges, and opportunities for organizations to maximize digital performance. With a comprehensive approach to digital, the future is very bright.

By  Subbu Iyer , Riverbed

Sourced from Forbes

By Baishali Mukherjee

It is now a reality to use groups for positioning yourself, acquiring new customers, and many things more

Today, most of us are part of one Facebook group or another. But have we considered using the groups for business growth? Probably not! But it’s high time we start doing it effectively. Leveraging a Facebook group for business can yield delightful results. But before you create a group and start inviting others; it is important to know certain things, so that the group and its activities, create desired impact.

Wondering how to promote your brand in Facebook groups? You can do it either by creating your own Facebook group or by joining one managed by others. It is now a reality to use groups for positioning yourself, acquiring new customers, and many things more.

Scroll down to know more from experts about how to use Facebook groups to support and market your business.

According to Skannd Tyagi, founder, E Info Solutions, Facebook groups are a pool of people with common interest areas. “By joining such a group you have access to people who match the profiles of your target audience. These groups will provide numerous opportunities to create awareness about you and your brand simply by being proactive and helpful. To explore such opportunities, just write the keyword in the search section at the right-hand menu of the group’s page, and get going,” he shared.

Pramod K Maloo, founder Kreative Machinez, a digital hub for business promotional and marketing, believes, there are multiple benefits for entrepreneurs who are part of Facebook groups. He enumerated six of them-

Discussion – Facebook groups are sort of like the new kind of online forum. They have great features like polls, and large-format status updates to encourage group members to interact with your content. You will get regular updates on what is going on in the page, other social media handles.

Polls – Polls can be used to get customer insights and to understand what the customer wants and to receive immediate feedback from polls. Groups are a great source of immediate feedback, and if you build a niche group from the beginning, the feedback you receive will be extremely valuable.

Selected People, group – People who have been in constant interaction with a business page are definitely the ones who are interested in the services they provide. Therefore, making a group of those selected people and giving them the required content and information for what they usually look at. Drive these people to get engaged with the call to action, via campaigns, contests, takeaways etc.

The credibility of the brand – Having groups can help increase the credibility of the brand. The discussions that happen in the groups can also be used as answers or questions in Quora. By doing this we will increase engagement and presence on other social media handles.

Reach – It’s a viable way of building a highly engaged community of individuals who are likely to be interested in your business. You can reach out to masses without spending on Facebook ads.

Economical– If you can reach out to the masses plus targeted masses without pinching your pocket, it`s a great deal. So remember to always provide value to the customers and give them reasons to stay in the group.

Maloo also advised against talking about one’s business and products every time. “Sometimes small talks are important to make your products worthy. If you keep on talking about your products, things will be monotonous and people will lose interest. Also add company employees in the group, to increase the number of positive reviews about the services/ product offered,” he advocated.

Potential to Attract Future Customers Absolutely Free

Ajay Mittal, Founder, Kolkata Clean Air and Mera Workshops, has over the last few months, spent time talking to individual business owners to understand about how they generate business. Interestingly, one of the top platforms for them was Facebook and Whatsapp groups which were helping them attract more customers. He found that these groups can really help grow all business, be it, small or large, B2C or B2B.

The point Mittal wants to make is the sheer potential of Facebook group in attracting thousands of members, many of whom could be your customers, absolutely free. “If you compare this with any other marketing techniques, and the cost of reaching out to 10k eyes balls which are mostly targeted as potential audience having one or more common factors, and you will understand the immensity of the potential. That is not all, Facebook group posts allow easy communications and response which results in much higher engagements,” he opined.

Another interesting thing is that the posts stay in the groups forever so many people who view these posts can always search back when they are in need of the requirement, even months after the post was made.

Starting a Facebook group could be a great strategy if you are ready to do some hard work in building a successful group as Facebook Group Admin has much higher visibility and privileges than any other members. Mittal maintained that if you are into a business that has potential to take a community along you, should start building a group today.

Engaging successfully in a Facebook group

To engage successfully in a Facebook group you must make interesting posts. Now, what is engaging to a Facebook group might be very subjective and it depends on the target audience. It also matters what is the time you have made that posts.

There is no real secret to what makes a post successful, but a few things that you can consider as tips from Mittal’s observation:

1) Keep it short, easy to understand and very clearly highlighting the value proposition.

2) Most responsive posts are that are linked to a current event for e.g. Posts on beautiful hampers on Valentine’s Day or Mother’s Day will attract more response around those days.

3) Ensure you have a completely updated and active Facebook profile as that is important for people to trust you before enquiring or buying from you. Most people after reading a post will visit your profile before connecting with you to buy.

4) Make sure you engage in other posts but somehow connecting your comment with the post and not randomly posting your comment on every post. Best is to read through comments and reply to people who you see as your target audience.

Isn’t it a great opportunity for business owners to grow their business using these free techniques? All one needs is to be consistent and explore more and more groups to discover platforms that help to generate business, find ways to engage with target audience. What is even more interesting is that it is not limited to just B2C business; in fact B2B businesses have much higher potential but with a totally different strategy of selling directly but through education based marketing and engaging communities by sharing tons of value to appear as an expert in your domain.

Feature Image Credit: graphicstock

By Baishali Mukherjee

Sourced from Entrepreneur