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By Alix Langone

This content originally appeared on Money

YouTube. Panera. Facebook. Equifax. Every week, it seems, there’s a new hack to worry about.

This ever-expanding list has many people realizing their personal information is less secure than they thought. Consumers are looking for ways to limit their online exposure and take proactive measures to protect themselves and their information.

One way to start taking control of your online information is to minimize the ways that advertisers and other companies track and store data they’ve collected on you.

Deleting your Google web browser history and Google search history is one way to limit how much data you allow to be collected about you on the internet. Even if you’re someone who already uses Google’s incognito web browser, you’re still not being kept completely anonymous online.

Believe it or not, there are other web browsers out there besides Google, they are just much less well-known. One example of a search engine that prioritizes user privacy is DuckDuckGo, which is essentially a Google that doesn’t track you online. “It feels like the standard of trust online has really gone down, and we are trying to set a new standard of trust online,” said DuckDuckGO’s CEO and founder, Gabriel Weinberg. “Our mission is to make getting privacy as easy as closing the blinds.”

Even though the push for more transparency online is gaining traction with some newer companies, if you’re one of the people making some of the 3.5 billion search queries each day that are processed by Google, chances are you still might want to delete some, or all, of your internet history.

Deleting all of your web browsing activity doesn’t get rid of all of the information Google has about you, though. You also have to separately delete certain data like your maps activity if you have “location history” turned on.

Even if you delete all or some of your activity, Google still records data about the way you used its web browser related to the deleted data—if you search for something, it’ll still keep a record of the fact that you searched for something at that specific time and date, but not what you specifically searched for, according to the company’s website.

Unlike some other tech companies, Google says it will actually delete the data associated with your account after you completely delete it. Aside from using a web browser like DuckDuckGo, one of the easiest things you can do to ensure your future online activity is not tracked moving forward is too choose “Stop Saving Activity” when you adjust your Google settings.

How to turn off your activity:

  1. On your computer, go to Activity controls.
  2. Turn off the activity you don’t want to save.
  3. To confirm, select Pause.

Just remember if you delete your history, all of your saved passwords will be wiped too, so you’ll have to re-login to all of the sites you had saved passwords for.

Since you’ve probably already used Google thousands of times in your life at this point, if you want to delete your Google search history and Google browser history, here’s how.

How do I delete my Google browser history:

Make sure you’re signed into your Google account first (the instructions differ slightly depending on the device you use, but Google has step by step instructions for all kinds of tech).

  1. On your computer, open Chrome.
  2. At the top right, click More.
  3. Click History.
  4. On the left, click Clear browsing data. A box will appear.
  5. From the drop-down menu, select how much history you want to delete. To clear everything, select the beginning of time.
  6. Check the boxes for the info you want Google Chrome to clear, including “browsing history.” There are also other types of browsing data you can delete.
  7. Click Clear browsing data.

How do I delete my Google search history:

  1. Go to “My Activity” on your computer.
  2. At the top right of the page, choose More –> Delete activity by.
  3. Below “Delete by date,” select the Down arrow –> All time.
  4. Select Delete.

If you want to delete only specific items or activity you can also do that in “My Activity”:

    • Browse by day. At the top right of the page, choose More –> Item view
    • Search or use filters.
  1. On the item you want to delete, choose More –> Delete.

And remember: Even though it’s a pain, always read the fine print if you can. And if you need help deciding whether you should really check the “I agree” box on almost any website, you can use the service tosdr.org, which rates companies’ terms and services agreements based on how transparent and consumer-friendly they are, so you can make an informed decision.

Feature Image Credit: Dougal Waters/Getty Images

By Alix Langone

Sourced from REALSIMPLE

By George Fotiadis

We use Google products every day, may that be Google Maps, YouTube, Gmail, Android or simply Google Search. We have come to a point where it is actually really hard not to use at least one of these services even if we try and companies built to prove the opposite have failed miserably (RIP Cyanogen).

First question: where does the money come from?

But most of us have never actually paid for these services. How is this possible? Is it so easy for Google to create all of these things that they just give them for free? Of course not. It’s one of those cases that:

If you’re not paying for it, you’re not the customer; you are the product. — Andrew Lewis

So it’s not that you are not paying, it’s the way you’re paying. In Q4 2017 Google earned $31.91 billion, $27.27 of which are due to its ads business. That’s approximately 85.5% of all revenue. So the quick answer to our question is ads.

Next question: How?

Google’s ads business is divided into three main components: AdWords and AdSense, AdMob. AdWords is the software determining which ads will be presented in the Google webpage and AdSense publishes ads on other websites. For example if I own a cooking blog and I want to put some ads on it, I would just indicate the place where I want the ads to be and AdSense would do the rest. AdMob is the same as AdSense but for mobile applications.

AdWords

-Ok that’s nice but I still don’t understand what’s my role into all of this.

The keyword is personalised!

For simplicity we’ll examine AdWords which is also Google’s biggest stream of income. What the search engine does first (and updates daily) is a process called web-crawling which is nothing more than creating a map of the web and honestly, it’s relatively easy; it just takes a lot of computers! So when you’re searching for a cheap hotel in Zurich (spoiler alert there aren’t any) you don’t actually search the whole web, Google only shows you the content that has already indexed and thinks that it’s relevant to what you’re searching for.

-How do they know what’s relevant? And how do they select which results or ads to show higher than others?

Aha! That’s the hard part, the part where you contribute.

The algorithm that took over 5 years to develop

To predict what you are searching for they use a machine learning algorithm that analyses your input applying natural language processing to really “understand” what you mean. Of course this algorithm has to be trained and besides content collected from the websites themselves, your data is what it’s trained with. Same applies for the normal results ordering. A simple example is that when you search for something and instantly click on the second result it shows them that it might be more relevant to your search query and might need to show up higher in a future search.

Where it gets really juicy is when it comes to showing and sorting ads. See, it’s not like in the TV where the enterprises have to pay a huge amount for their ad to be shown to everyone even if the majority of whom might not be interested in what they are selling. What Google offers and what makes it stand out of the competition is the ability to show personalised ads only to those people who actually care. My grandma might see 10 ads about the cool new “revolutionary” iPhone and she’s still not going to buy it but if you show the same ad to someone who is in the market for a new phone then it’s obviously a lot more effective.

Bid it to win it!

To decide which ads to show higher than others, besides the degree of relativeness, an ad auction is performed every time you search for something. The auction procedure is based on the Vickrey auction and called generalised second-price auction. I won’t get into the specifics and the math behind this, I will only mention that it’s a single round auction, the highest bidder wins but pays the second highest bid and it’s proved that the dominant strategy in a Vickrey auction is to bid the true value of your product (compared with a normal auction which happens in multiple rounds and the bid is the smallest possible).

Let’s take an example for clarification. Assume that me, Bob and Alice are hotel owners and we want to put an ad on Google. Also assume that we all have the same ad quality (we’ll get into that in a bit). If the suggested bid by Google is $1 and that’s the price that Bob and Alice bid but I bid $2 then I win, my ad will be shown first but I will pay $1 because that’s the second highest bid.

-Ok but frankly it doesn’t seem so different from the TV. I mean you pay for your ad to be shown but you have no idea if the user will actually notice it.

That’s why Google charges per click, you pay nothing as long as nobody clicks on your ad. And that’s where ad quality comes in, a variable determined by the number of clicks; more clicks equals better quality. This value is pivotal to the order of ad appearance and usually Google demotes bids for poor quality ads.

But at the end of the day you might ask, do all these justify the amount of money Google earns? Let’s do some quick math. There are approximately 450.000 searches for “cheap hotels” per month in the US and the suggested bid is $3.8. If half of those searches end up with a click to your ad then that’s $855,000 per month. And that’s only for one ad. Quite profitable I would say.

Conclusion

So to sum up, Google’s main income comes from its ads business and that’s heavily relied to data collected from its users. AdWords places ads on Google’s webpage while AdSense and AdMob show ads in collaborating websites and mobile apps respectively. The charges applied are per click and to determine the order that the ads appear an auction is performed between advertisers and the ad quality is also taken into account. And that’s how Google earns money, as simple as that.


By George Fotiadis

I’m a Computer Science student at EPFL interested in various topics like machine learning, applied data analysis and artificial intelligence to name a few. To learn more about me you can visit my personal website at gfotiadis.com.

If you liked this post you can follow me on Medium to get more stuff like this and if you REALLY liked it you can share it and #spreadItLikeMalware.

Sourced from Hackernoon

By Scott Ayres

 

Full Episode Details:

Which is Better: Facebook or Google Re-Targeting Ads?

Can Google Display Network convert website visitors into customers better than Facebook?

This is something we really wanted try out and test in the Social Media Lab.

Our Hypothesis:

In This Episode:

  • What the heck is Google Display Network (GDN)?
  • Explanation of Facebook re-targeting ads
  • How we setup the experiment
  • What the data says about re-targeting ads
  • Our conclusion based on the data

Quotes in This Episode:

“Google Display Network is a network with over 2 million, and counting, websites that Google serves ads on.. letting us target those visitors by interest and activity.” – Michael Angiletta

“Well I guess we have an obvious winner here, and that winner is… ??” – Richard Beeson

Resources:

Social Media Lab powered by Agorapulse        
Facebook vs Google Re-targeting, which one Converts Better?          

What Is The Social Media Lab?

The Social Media Lab is a project powered by Agorapulse dedicated to spending $15,000 per month to bust the myths, rumors and stories related to social media marketing.

We’ll test mainly organic reach, but also will run paid experiments.

The experiments are conducted by myself, Scott Ayres, and Jason How.

We typically publish 1 blog post and podcast per week.

The podcast is co-hosted by Richard Beeson and myself.

 

By Scott Ayres

Sourced from Social Media Lab by Agorapulse

Sourced from Checkout MagazineRetail Intelligence

The sale of foreign magazines like Vogue, GQ and Grazia may become illegal in Ireland under new alcohol laws.

According to the European Commission, legislation means that at present a magazine distributed all over Europe that contains advertisements for alcoholic products would need to be reprinted before it was lawfully marketed in Ireland.

‘A number of measures in the controversial Public Health (Alcohol) Bill will negatively impact intra-EU trade and go beyond what is required to effectively tackle alcohol misuse, according to the European Commission, who has submitted comments to the Irish Government in relation to the Public Health (Alcohol) Bill,’ the Alcohol Beverage Federation of Ireland (ABFI) said in a statement.

Trade Barrier

The representative body for drinks manufacturers and suppliers in Ireland said that the view of the European Commission highlights the urgent need for amendments to be made to this legislation.

“The drinks industry, like the European Commission, supports the overall objectives of the Alcohol Bill to tackle harmful and underage drinking in Ireland. However, it’s clear some of the advertising and labelling provisions are not proportionate and will represent a barrier to trade in the EU,” Patricia Callan, director of ABFI said.

“We are calling on the Government to remove the requirement for cancer warnings on alcohol products, and a requirement that health warnings take up at least one-third of the label and other printed material.”

© 2018 Checkout – your source for the latest Irish retail news. Article by Donna Ahern. Click subscribe to sign up for the Checkout print edition. 

Sourced from Checkout MagazineRetail Intelligence

By 

If you screw up in a way that gets any sort of media attention, chances are you won’t like what you see when you run a query for your name on Google. And those unflattering search results could have far-reaching implications for your livelihood. Two businessmen in the UK didn’t like some results that turned up when their names were searched for on Google, so they took the company to the High Court of Justice based on the “right to be forgotten” precedent set by the Court of Justice of the European Union in 2014. One of the men won, while the other lost and was granted an appeal. The ruling sets an important bar for future requests to have search results delisted.

The two businessmen, referred to as “NT1” and “NT2” in the case, were convicted of separate crimes and served jail sentences. NT1 was convicted of conspiring to account falsely in the late 1990s and served four years in jail; NT2 was convicted of conspiring to intercept communications 10 years ago and served six months in jail.

Both men requested that Google remove search results about their pasts: NT1 submitted his request to remove six links on June 28th, 2014, while NT2 submitted his request to remove 11 links on April 14th, 2015. While Google delisted one of NT1’s six requested links, it refused to delist any of the others. So, NT1 and NT2 took the search giant to the UK High Court.

On April 13th, 2018, Justice Mark Warby ruled in favor of NT2, upholding a claim that a national newspaper article had misleading information about the “nature and extent of the claimant’s criminality.” Justice Warby concluded: “The crime and punishment information has become out of date, irrelevant and of no sufficient legitimate interest to users of Google Search to justify its continued availability, so that an appropriate delisting order should be made.” The judge noted that NT2 acknowledged his guilt and showed genuine remorse, and that the claimant is now in a different line of work. NT2 will not receive any compensation and will not be awarded any damages.

In the case of NT1, Justice Warby said the claimant has not accepted his guilt, misled the public, misled the High Court, and “shows no remorse over any of these matters.” The judge added that NT1 remains in business, and information about his past criminal conviction and jail sentence available via Google search results minimizes the risk that he will continue to mislead people.

However, Justice Warby granted an appeal in NT1’s case, adding that “It is quite likely that there will be more claims of this kind, and the fact that NT2 has succeeded is likely to reinforce that.”

In a statement, Google accepted the ruling in NT1 & NT2 v Google LLC (right to be forgotten): “We work hard to comply with the right to be forgotten, but we take great care not to remove search results that are in the public interest and will defend the public’s right to access lawful information. We are pleased that the court recognised our efforts in this area, and we will respect the judgments they have made in this case.”

“The right to be forgotten” is a legal precedent that comes from the Court of Justice of the European Union’s May 2014 ruling in a case brought by Mario Costeja Gonzalez, who requested that information about his financial history be removed from Google’s search results. Since then, Google has received requests to delist at least 2.4 million links from its search results and has removed about 800,000 of those links. Search engine companies can reject such requests if they deem the information in question to be in the public interest.

The ruling in favor of NT2 will surely embolden people who want unpleasant information about them removed from Google’s search results, especially if said information could impact their ability to make a living. Balancing the public interest with personal privacy and reputation is a tricky game, but this ruling will serve as a guideline for future cases — and maybe for Google’s decisions on delisting requests going forward.

 By 

Jason is a corporate communicator by weekday, freelance writer by weekend. His Android days go back to the atrocity that was the HTC ThunderBolt, but his love for Android began in earnest with the Nexus 5. Jason lives in New Jersey and is always down to chat fantasy basketball (which he used to blog about).

Sourced from Android Police

By 

Millennials are often criticized for their over-reliance on social media. They often prefer online health advice to doctor’s visits; plan their vacation based on the destination’s “instagram-worthiness” and cite social media as their main news source.

However, when it comes to disaster management, judging millennials for their “obsession” is tediously wrong-headed, it can do a real disservice. In fact, there may not be a better tool than social media when it comes to responding to a disaster, organizing resources, and mitigating damage.

Not only are millennials in a good position to act as leaders in these situations, they can serve as educators as well. Here are for some practical uses of social media during a disaster as well as some best practices organizations can implement.

Disaster preparation: create smart social media policies

Unfortunately, too many companies create reactionary policies when it comes to social media. These policies tend to focus on mitigating the behaviors of a small percentage of abusers rather than taking a positive approach and maximizing social media’s potential as a business tool.

When disaster strikes, these policies can be very dangerous. When employees or customers are unable to access social media they are limited to other forms of communication. Considering that other pathways to getting information out could be limited that could be problematic, policies that involve blocking access to social media could be a bad idea.

Community forums can be used to share information and resources

Neighborhoods and other community groups are already using social media to connect with one another and share information. Location based groups on Facebook and other social media platforms are being used to share information about community events, offer items for sale or trade, and even as a source for help and advice.

In 2017, FEMA announced that it would be leveraging the Nextdoor app to send location relevant messages during disasters. Using messenger apps in this way is ideal for keeping residents up to date on information and resources that is as useful to them as possible.

Even without the participation of government agencies, these community forums can still be an extremely useful resource. Imagine residents impacted by flooding being able to inform each other which local roads were passable and which pharmacies or grocery stores remained open.

Brands can use social media to provide practical help and information

Disasters can disrupt supply chains and negatively impact business operations. That can negatively impact a business’ ability to provide needed supplies to customers during disasters. Not only can this leave already suffering communities reeling, it can be a PR disaster for brands as well. Worse, during these times brands’ responses on social media often ranges between tone deaf and wildly insensitive.

This is a shame because businesses have the ability to utilize their social media presence to broadcast important information to a wide audience during and after a disaster. They can provide updates on availability of supplies as well as informing the public of resources they do have to offer. Millennials who are connected with these brands can help to spread that information to their own followers.

Picture and video sharing can help agencies gauge impact

People who use Instagram and other sharing sites can provide extraordinarily valuable resources to public and private agencies tasked with rendering aid. By posting geotagged pictures to agencies’ Instagram pages, or by tagging various agencies, citizens can help officials gauge what is happening and where. This can help them to determine where to send responders and route supplies.

When agencies are slow to respond, geotagging can also get the attention of news outlets and other news agencies. This can serve the dual purpose of getting information out as well as leveraging media pressure and attention to get help where people need it.

Bloggers can share vital information that can be used after a disaster

While a blog certainly isn’t the most efficient way to spread information during a disaster, it can be a valuable resource during the post-mortem period. When kept up to date during a disaster, a blog serves as a time-stamped written recording of events and experiences. This can be much more useful, for example, in identifying successes and failures in established procedures and protocols than relying on people to properly recall things.

Community agencies can build confidence with regular updates

Not much causes more dread in a disaster than radio silence from the powers that be. Community and government agencies can work to establish a solid social media presence, and cultivate a following prior to disasters. Then, they can use those same social media accounts to keep citizens updated.

When disaster strikes, both citizens and entities can use social media as a powerful tool. It can be used to organize resources, spread information, and provide education.

By 

Sourced from Forbes

By Marco Cirillo 

Are you generating leads for your business? Are they high quality leads that have the potential to turn into customers? If your answers are yes and no, then you are not alone, 61% of b2b marketers said generating quality lead is their number one challenge.

For most businesses, generating leads is not a big deal, the issue is getting targeted high quality leads.

So, how do you scale this hurdle?

One of the ways you can generate quality leads is by using content marketing. It is a tried and tested strategy. This is why 89% of b2b marketers are using content marketing for their business.

So, why should you use content marketing to generate quality leads?

One, it is a cost-effective way of generating quality leads and you can get three times as many leads per dollar spent.

Again, 20% of internet users’ online time is spent on reading content and 68% of people spend time reading about brands that interest them. Creating valuable content for your prospective clients will draw their attention to your business. As you do that, they will connect more with your brand and they will be willing to take relevant actions.

In this article, you will learn how to use content marketing to generate targeted and high quality leads for your business using three strategies.

Let’s get started!

1.Blog post on your niche sector

Blogging is one of the top ways you can generate quality leads for your business. Many businesses are creating content daily on the internet. In fact, Hostingfacts revealed that about 2 million blog posts are published daily on the internet.

Again, a report stated that 62% of marketers have blogs.

The question is, are all the blog posts created generating leads?

Of course No!

So, how do you create blog posts that generate quality leads for your business?

Simple!

Create contagious viral content.

Creating viral blog posts and promoting it heavily will position it in front of your targeted audience. They will help you to share it and boost its conversions. This will lead to generating more of high quality leads.

An example of a company that did this is River pools – a pool selling company. When they were just starting out, it was difficult for the company to generate leads. So, they started creating content that adds value to their audience.

They wrote blog posts that generated over $2,000,000 in sales. This catapulted the company to a multi-million dollar success story.

So, how do you create such content?

  1. Create valuable content: Create content that adds value to your audience. No one will share a post that is devoid of useful information.
  2. Evoke emotions: Humans are emotional beings. Creating content that triggers emotions will enable people to read and share your posts. Examples of such emotions include joy and laughter.
  3. Use catchy headlines: Blog posts with catchy and interesting headlines makes it easy for people to click, read and share.
  4. Use relevant content upgrades such as checklists, cheat sheet, etc. When you create useful content that evokes emotions, readers will be interested to read more about it. This is where the use of content upgrades come in. You can easily package the posts into a downloadable format and add it to the content as upgrades. Readers can read and also share.

2.Guest blogging on niche blogs

The second way to generate high quality and targeted leads for your business is by guest blogging on relevant and popular blogs in your niche.

Guest blogging is an effective lead generation strategy because you are leveraging on the success of other websites that have captured your target audience’s attention.

To generate considerable success from your guest blogging campaign, follow the steps below:

a.Create an audience persona

Knowing the type of audience you want to reach will help you to succeed in your guest blogging campaigns. This will enable you to reach out to the right niche blogs that have the attention of your audience. But, how do you get these blogs?

b.Find them on search engines

One way you can find top and popular niche blogs in your niche is by searching for them on search engines, such as Google. You can use queries such as:

“your niche” + “write for us”

“your niche” + “guest post”

“your niche” + “contribute to”

“Your niche” here represents your business E.g. “real estate” + “Write for us”.

A large number of websites that accepts guest posts in that niche will be displayed as shown below:

When you find relevant and popular niche blogs you want to use, find out the number of daily visitors, comments on blog posts and domain rating of the websites. This is to prevent you from guest blogging on spamming websites that will affect your rankings on search engines.

Once you find good websites that meet the criteria above, research for popular, most shared topics on the websites using the Buzzsumo tool. Then, create similar topics and pitch your content ideas to them.

c.Add a lead magnet connected to your email marketing

A lot of people stop at writing and publishing guest posts. They missed the most important aspect of generating quality leads from their content. One way you can get more out of your guest posting effort is by creating a lead magnet. This can be a checklist, a cheat sheet or an ebook, like in the example below:

The black book of lead generation:

Any resource that is valuable and relevant to the topic of your guest post will do. You can share a link to it in your guest writer’s bio, in the introduction or within the content.Content upgrade link in the introduction

Content upgrade link within the content

A good example of a company that leveraged guest posting to generate scores of leads and customers is Bufferapp. They wrote 150 guest posts within the space of 9 months to generate 10,000 customers for the business.

3.Answer selected question on groups and communities

Online groups and communities are great places to get targeted traffic, leads and customers for your business. This is because they are places where your audience hangs out. Two of the best groups and communities you can use to generate quality leads for your business are Quora and Reddit.

Quora

Quora is a question and answer community with over 190 monthly users and 200 million visitors per month. It works for lead generation because it gives you the opportunity to connect with your prospective customers when they ask questions. On Quora, prospects start the questions and you provide the answers.

Below are steps you can take to leverage Quora for lead generation:

1.Follow relevant topics in your niche.

Follow topics you that is of interest to your target audience. Quora will constantly update you when there is a fresh question that needs an answer.

2.Provide valuable answers to questions with expertise.

When you see relevant questions to answer, do it professionally. Write long form answers and include images in it. Carefully add your content links or links to your free resource within the content. When you offer thoughtful answers, users will click to download your resources.

3.Create content around popular Quora questions on your website.

You can write valuable posts on popular Quora questions. Search for popular questions in your niche, change the titles a bit and write on them.

4.Connect with your followers

Quora allows you to connect with followers. You can do that by sending a direct message to them to interact and engage with them.

5Track your success

You can view your success on Quora through the analytic dashboard. It will show you the number of upvotes, views and shares on your answers. This will enable you to create a solid strategy for your business.

Reddit

Reddit is another great community for lead generation. It has over 1.58 billion users all over the world. It is a social platform where you can share your content and have lots of views and clicks to your website.

Below are three hacks that will help you to generate highly targeted leads from Reddit:

  1. Publish your content on the right subreddit

The success of your lead generation efforts depends on the quality of your content and posting it in the right subreddit. There are different subreddits for every niche.

So, how will you know where to publish your content?

Simple! Follow the steps below:

  1. Select a website that has the same audience as you. For example, if you are in the inbound marketing niche, you can use Hubspot’s website. Simply type – http://www.reddit.com/domain/blog.hubspot.com into your browser. See the result below:

  1. Choose the post with the highest engagement (i.e. lots of comments) and check the subreddit they were posted to. Then submit your article to the same subreddit.
  2. Post your content to trending subreddit

There are content that are trending at one point or the other on Reddit. When a subreddit is trending, it means it is getting lots of traffic. That is where you need to post your content.

So, how do you know a trending subreddit?

Use redditmetrics. Type the URL into your address bar and check out the list of currently trending subreddits. However, ensure your content is relevant to the subreddit.

  1. Use the AMA strategy

AMA means Ask me anything. It is a strategy that became popular on Reddit. It is a thread of questions within Reddit hosted by a person. It gives you the opportunity to generate high quality leads and traffic. Below is are samples of an AMA threads:

So, how do you start your own AMA?

  1. Type http://www.reddit.com/r/IAmA/ into your web browser
  2. Click on submit an AMA (as shown below)

3. Fill in the required details and submit

4.Ensure that you create an AMA on a topic you know so well. As Redditors ask you questions, respond to them and include leads to further reading or resources on your website.

Conclusion:

If you are struggling to generate quality leads for your business, use the three content marketing strategies mentioned above. With them, you will boost your lead generation efforts and acquire quality leads that can turn into customers.

By Marco Cirillo 

View full profile ›
Read more at https://www.business2community.com/marketing/3-tips-increase-quality-leads-businesses-dont-know-02044960

Sourced from Business 2 Community

By 

After brands spend big bucks to get a potential customer into the retail environment, how can they win the sale? Contributor Davor Sutija suggests approaches and technologies that can help.

One of the most fundamental goals a brand marketer has is to lead consumers to the point of sale (POS) — that is, a location or moment during the customer journey in which a retail transaction can occur. Guiding shoppers to these critical POS moments is often accomplished — at least in part — through awareness advertising, which helps drive overall consumer recognition of a particular brand and the products that brand offers.

Awareness advertising — whether delivered through TV spots, print pieces, online banners, social posts or mobile ads — is a key component of many successful brand marketing strategies. It often generates interest or curiosity among consumers, motivates them to learn more through product research and can play a key role in pushing them closer to a POS situation.

Conversely, if a shopper’s familiarity level with a particular brand or product remains low, it’s reasonable to assume the degree of friction along the path to purchase will be relatively high.

Awareness advertising in the digital age

Awareness advertising comes in many forms. Today, more traditional methods like television commercials, radio spots and billboard ads have given way to digital counterparts. And one-off ads with a single message have been replaced with fully integrated, multitouch digital campaigns.

For example, in years past, a consumer might see a billboard ad for a particular cosmetics brand while driving to work — and take action or not. But today, after they click on a similar digital ad on a webpage, they later see ads in their Facebook feed and on other webpages for the same product as a result of retargeting.

Distributing content through social media platforms is another popular and often highly successful way to generate awareness with audiences. Four years ago, the restaurant chain Denny’s increased its Twitter follower base 132 percent within a year by adopting an irreverent brand of humor. Other brands have aligned themselves with top influencers in social media. For instance, last year, carmaker Subaru turned to Instagram and YouTube stars to have consumers “meet an owner” of its vehicles, resulting in a reported 2.5 million YouTube views and nearly 2 million likes across both channels.

As we’ve touched on previously, today’s approaches to awareness advertising are increasingly driven by powerful demographic groups — namely, millennials and Gen Z consumers — and their preferred methods of interaction, including mobile. And for good reason — these groups make up nearly half of the American media-consuming audience.

Competition is fierce at the point of sale

It’s no secret, then, that successful awareness advertising campaigns help lead shoppers to POS moments. In today’s omnichannel world, consumers can execute on those POS opportunities through a range of channels, including desktop, mobile and physical stores.

However, once a brand succeeds in getting the consumer in-store or on an e-commerce webpage through a desktop or mobile app, the task is far from complete. In fact, additional challenges arise as competitive products, promotional signage, discount offers and strategic shelf placement, among other factors, all compete for the consumer’s attention and wallet.

Perhaps one of the most difficult challenges for brands to address involves in-store POS scenarios.

These are instances where awareness advertising has motivated a consumer to visit a physical store to check out a specific product.

Consider the cosmetics example mentioned earlier. A woman walks into a leading global cosmetics retailer to see product she saw on the billboard and is immediately bombarded with displays, signage, messaging and sample stations for 10 other competing brands. She’ll most likely investigate the product she saw earlier. She may even buy it. But that physical environment positions competitors to steal her attention and compete for her business. And the competition is getting fierce.

Using technology to drive consumer engagement, close the sale

This is where in-store and on-product technologies like augmented reality (AR), near field communication (NFC) and Bluetooth beacons can play a significant role as in-store “closers” of sorts. These solutions help to narrow a shopper’s field of focus to one product or brand while delivering a POS experience that can drive a sale. Ultimately, they complement awareness advertising and fill the gap leading to a potential transaction.

NFC is a compelling example of a “closer” technology that can help brands guide shoppers from point of sale through to an actual purchase. When NFC tags are integrated with a product’s packaging and tapped with a smartphone, brands can instantly deliver a mobile experience designed to engage the consumer, lessen the distraction from competitors and increase the likelihood of a sale.

That experience might involve a digital coupon, a tap-and-win sweepstakes, a how-to video or one of a host of other approaches. The point is to use technology to facilitate a direct one-to-one connection with consumers that empowers brands to control the experience and “close the sale.” Just as importantly, the technology can enable brands to keep the conversation going even after a customer leaves the store.

By 

With decades of experience in mobile communications, the Internet of Things and printed electronics, Davor Sutija is experienced and passionate about the scope to which the IoT could extend by incorporating disposable and consumer products. A passionate Internet of Everything (IoE) crusader, Davor is spearheading the effort to connect physical objects to the digital world, through NFC-based printed tags. Davor envisions a world where billions of disposable and consumer products each have a little bit of intelligence — and consumers will be interacting with related products by tapping their smartphones.

Sourced from Marketing Land

The loyalty market is ripe for disruption, according to a number of brands who believe blockchain is the answer to building trust and improving customer experience in the long term.

There has been much discussion about the rise of cryptocurrency and the potential of blockchain when it comes to increasing transparency in the digital advertising ecosystem given its open ledger format. But perhaps less talked about is the way these new technologies could impact the future of loyalty and CRM.

Startup Trippki is collaborating with nine hotel groups across South America, Europe, Africa and Asia on a blockchain-powered loyalty system that rewards guests in cryptocurrency.

During their stay, guests will be able to collect Trip Token rewards, which are sent to their personal cryptocurrency wallet app on their phone. Alternatively, users can cash out on a secondary exchange and trade Trip Tokens for cryptocurrencies such as Ethereum or Bitcoin.

Trippki founder and CEO Edward Cunningham believes blockchain technology will transform the smart rewards market. “With this system each hotel would set their own business rules, so for example they could say you get X amount of Trip Tokens on your first night’s stay or if you stay three nights or more, or write a review and share it on social media.”

The smart contract means that guests will be eligible to write a review only if they have stayed at the hotel because the ledger registers your visit, guaranteeing reviews come from a source with experience on the ground.

Trippki plans to hold its ICO in June and is already promoting the sale on Telegram messaging app. Whereas in 2016 there were only a few ICOs taking place, by early 2018 that number has rocketed to hundreds a month, says Cunningham. He has seen the cost to advertise on cryptocurrency exchanges like Coin Market Cap rocket from hundreds to thousands of pounds.

“Two years ago, there were virtually no conferences on [cryptocurrency and blockchain], now it seems like there’s one every day. It’s a bit like the Gold Rush days; you have people rushing to get the gold and you have people filling shovels,” he adds.

Tokenising social

Canadian messaging app Kik integrated its own cryptocurrency into its platform in 2017. Known as Kin, tokens are available to use by the app’s reported 300 million users on the Ethereum blockchain.

The idea behind Kin is to give users the chance to earn and spend within the Kik platform. This means brands can reward users with small amounts of Kin for completing simple tasks such as answering questions in a survey or creating themed content such as stickers or GIFs.

Alec Booker, Kik B2B communications manager, explains that as a consumer-tech company, the received wisdom says you have to monetise your user base through adverts, but this does not work for everyone.

“This ‘centralised’ business model put advertisers directly in conflict with users on our platform – advertisers want you to view ads to make money; users don’t want to see ads,” explains Booker.

This was the reason the messaging platform first started experimenting with digital currency in 2014, launching the Kik Points pilot programme to test user appetite to earn and spend using a crypto-coin. The resulting points programme generated a daily transaction volume three times the size of the then global volume of Bitcoin, suggesting the community was ready to adopt a crypto-coin.

Kik went live with its ICO last September, raising nearly $100m (£72m) from more than 10,000 people across 117 countries.

Prioritising transparency

Another brand that believes strongly in the growth of cryptocurrency and blockchain technologies to create better customer experiences is American betting company FansUnite.

The startup aims to create a more fairly-priced betting model that offers increased transparency and security for customers by storing all their betting information on a blockchain, removing the risk of bets being reneged upon post-match.

All payouts are made using FansUnite’s Ethereum-based token Fan, which will be launched widely with an ICO expected to take place imminently.

Blockchain

Co-founder Darius Eghdami is convinced of the power blockchain tech has to build trust and improve customer experiences.

“There has been a knee-jerk reaction in the court of public opinion to dismiss the influx of capital being poured into cryptocurrency as naive and unfounded; however, the blockchain technology underpinning crypto possesses an incredible amount of potential,” he states.

“Blockchain streamlines transactions between parties by facilitating trust, increasing transparency and removing unnecessary intermediaries.”

Eghdami hopes to inspire other brands to focus on incorporating blockchain technology, with the customer in mind every step of the way. He argues brands should embrace blockchain not only because it offers cost savings to businesses, but because it has the potential to make a positive social impact.

“We’ve already seen ambitious projects attempting to democratise inefficient, archaic and non-inclusive areas like banking, insurance and lending,” he adds.

“In spite of recent unrest surrounding regulations and predatory ICO practices, I have no doubt that over the course of the next decade people from all walks of life will benefit from the creative applications of blockchain being thought up today.”

Sourced from Marketing Week

Sourced from KISSMETRICS

When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Consumers want more than an email newsletter—they want easy tracking and personalization. They want more than a product—they want community. The experiences we read about in headlines are often grandiose and costly, like virtual fitting rooms and same-day shipping. So, how can small- to mid-sized brands keep up with this trend in a cost-effective, creative way? With the help of scrappy teams and technology to automate processes, these brands are not only keeping up with the trend, but also are redefining it and leveraging it to grow. In this guide, we’ll discuss different approaches for building a memorable customer experience and how successful brands are executing on these creative ideas.

Automated Personalization Isn’t a Contradiction

Most businesses under-invest in customer loyalty, even though establishing some type of loyalty program is one of the most obvious ways retailers enhance their customer experience. Instead, they often put all of their eggs in the new customer acquisition basket. While this approach may work well in the early days of a business, it can be detrimental for scaling later. In order to set your business up for future success, you’ll want to think early on about a backend system that will scale with you. You’ll also want to think about today’s first-time customers who you hope will become tomorrow’s loyal brand advocates. As you grow in resources, you can consider many types of loyalty programs that will help you track and analyze customer behaviors and reward repeat purchases. If you’re starting out, there are simpler—yet still scalable— ways to personalize the customer experience. Customizing gifts based on the product someone buys is a thoughtful—yet realistic—way to make a customer feel warm and fuzzy about your brand. Chubbies, a clothing brand with an emphasis on the weekend lifestyle known for their colorful shorts and hilariously quirky marketing campaigns, figured out a way to send gifts without breaking the bank.

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With their target customer in mind, they created add-on gifts like branded koozies, coasters, and baseball cards that fit within their lifestyle theme but are significantly less expensive than sending an additional item of clothing. The gifts can match the purchases, too. For example, sending sunscreen when someone buys a swimsuit, or golf tees when a customer purchases golf shorts. This program is able to delight the customer in a personalized way, without having to know personalized information about the customer. In automating this process, they can quickly swap out a gift that isn’t garnering excitement and track orders so customers don’t receive the same gift twice. Their customers are surprised and delighted to receive add-ons and their loyal social media followers will often post their latest gift, thus increasing brand awareness in addition to fostering loyalty.

Using Data To Improve Customer Experience

The previous section is all about personalising the offline experience with your brand, but what about improving the online one?

The better you know your customer, the better the experience you can deliver – on and off-line. Data from customer behavior on your eCommerce site allows you to better understand your customer and therefore engage with them in a way that is deeply personalized to their experiences with your brand. With customers being bombarded with emails and offers that have little relevance to how they’ve interacted with a brand, you can stand out with more targeted, personalized engagements.

To do this, a tool like Kissmetrics collects person-based behavioral data, defines and tracks key customer segments and then enables you to engage more effectively across email, facebook and more. You can segment by location, products purchased, time between events, etc. The more detailed you make your segmentation, the more easily you can personalize your messaging. Why does this matter? Because when you create refined segments of your many different customer types and tailor messaging uniquely toward just that segment you’re creating yet another delightful moment between your brand and your customer. Not to mention better suited engagements increase purchases and brand loyalty.

Collaborations: Combine Forces To Get New Customers

While brands obviously want customers to love their products enough to buy from them time and time again, we know no customer is 100 percent brand loyal. Even your most loyal customers have other brands they love and those are the very brands with whom you should consider working. Topo Designs, a Denver-based outdoor apparel and bag company, has partnered with brands like Woolrich and Chacos (not direct competitors, but other brands Topo’s target customer loves!) to create unique, limited-edition items that they then promote across both of their customer bases.

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Even if your brand doesn’t have the desire or resources to make physical products with another brand, there are many ways to collaborate with lower barriers to entry. Find brands with similar audiences and aesthetic and stock each other’s items in your brick and-mortar stores. Create a themed “swag bag” with several other brands and host an Instagram giveaway by having followers tag three friends for a chance to win. Similarly, host a giveaway where those who enter to win agree to sign up for your and your partners’ email lists.

Austin-based metallic tattoo and accessories company, Flash Tattoos is always finding ways to collaborate with brands who share target audiences. Entries can be as simple as tagging friends in an Instagram post or you could go so far as to have people fill out a form to ensure you’re capturing email addresses (and even additional information you can use to collect data). Keep in mind, the more involved the entry procedure, the more desirable you’ll want to make your prize.

Events: The Low Cost Way To Get Foot Traffic In Your Store

Want an even easier way to collaborate with other brands—without having to give away free product? Consider hosting an event at your store (or theirs). Modern Citizen, a San Francisco-based women’s apparel brand, hosts a series of events both with and without partners to foster a sense of community while getting people into their physical store. For one event, they teamed up with Fashion Incubator SF, a nonprofit that supports up and coming fashion designers. They hosted an open discussion with the two founders and answered questions from the audience—which was made up mainly of their exact target demographic. The total cost of the event was buying donuts and coffee for 30 people (who each purchased $10 tickets to attend, the proceeds of which were donated to Fashion Incubator SF) but they were able to establish themselves as thought leaders and make sales from the shopping attendees did after the talk. Additionally, they sent an email after the event thanking everyone who attended and included a 15 percent off coupon code that expires at the end of the month, encouraging further shopping as well as a sense of urgency and immediacy.

But what if you don’t have a physical store? Brands everywhere are using popups to boost awareness and collect data in a cost-effective way. Whether it’s renting a booth at a local fair or event or even creating a mobile trailer to determine the best location for your next (or first!) brick-and-mortar, temporary shops are great ways to gauge interest and build hype without breaking the bank.

Build a Community

Many brands are still at loss when it comes to Amazon. Is it better to adopt a, ‘if you can’t beat ‘em, join ‘em’ approach, or try to compete as best you can with the behemoth? Building a community is small to mid-sized brands leg up on Amazon. They may provide same day shipping and low costs, but they don’t provide the customer experience that’s only increasing in importance for today’s consumer. One team hyper-focused on building a community and showing their customers they’re much more than a shoe brand is Freda Salvador. Through their mobile shoe trailer, in-store events, and collaborations with other brands, Freda Salvador is everywhere their customer is.

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Similar to Modern Citizen, the Freda team hosts in-store events that both increase foot traffic and brand awareness while simultaneously creating a sense of community between customers and the brand. They often choose tangentially related concepts that their target customer is interested in—like a flower arrangement workshop, a skin care workshop, etc. Since they aren’t actually selling anything Freda-related at the event or even talking about their brand, this is a great way to foster a sense of community in an authentic way.

Have a Backend That Supports Your Initiatives

There are so many creative ways to enhance your consumer experience but even the most well-intentioned plan can have the opposite effect on customer retention if your backend can’t support it. These creative ideas are great ways to connect with your customer, but you first and foremost must master the most basic customer experience: getting the right product, to the right person, at the right time. If someone can’t count on your brand for clear and descriptive product pages, easy checkout, and speedy delivery, you’ve already fallen behind. So, before you begin creating the experience of your customers’ dreams, get organized and make sure you have the right systems and people in place. Stitch Labs provides brands with visibility into their inventory at all times and across all channels, allowing them to be more efficient with their inventory. Stitch connects to your eCommerce site, 3PL, and marketplaces to make sure inventory numbers are accurate and you know where a product is at all times. This level of control lets you not worry about inventory, so you can focus on what matters most—your customers.

A form of this article originally appeared on Stitch Labs. Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. Download the original guide here.

Sourced from KISSMETRICS