At Jobbio we believe people should do what they love. It’s better for you and it’s better for the companies you work for. We pride ourselves on helping companies hire great people and we walk the talk! At Jobbio you’ll be working with a team of smart, driven and creative innovators who genuinely love our product. We’re out-of-the-box thinkers who are excited to break boundaries and make a lasting contribution to the world of work. We value entrepreneurial spirit, a can-do attitude and a bit of fun. We’re an international company with kick ass teams in New York, London, Dublin and who knows where next!
What does the role look like?
- Providing excellent support to Jobbio users over the phone and Zendesk
- Proactively engaging the user to understand their individual needs
- Working with and supporting the wider Customer Success team
- Preparing weekly and ad-hoc reports that track metrics impacting Customer Experience
- Gathering insights to develop business cases for process improvement recommendations
- Building and developing strategies to ensure users are educated and engaged on the platform
- Other duties and responsibilities as assigned
You would be our ideal candidate if;
- You are a relationship builder
- You are our customer’s biggest fan
- You are a team player with a sense of humour – we’re a sociable bunch!
- You are proactive and responsive; ask the right questions and raise flags at the right time
- You are able to prioritise and plan workloads
- You are a strategic thinker
- You are a detail oriented self-starter
- You have an international view of the world
Bonus points for;
- Third level Business related studies
- Proficiency with Google Suite
- Salesforce, Zendesk and Saas experience