How you will spend your day:

  • Lead a new team of Customer Support Representatives
  • Coaching reps to provide an excellent Jobbio experience, updating the team on product changes and updates
  • Empower our customers by leading the education of clients to become effective Jobbio users
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Drive product change through Customer Support team feedback to make Jobbio the leading hiring platform

Who you are:

  • At least 3 years experience in Customer Service, 1 year as people manager
  • You’re a team player as well as leader that can follow and lead as situations dictate
  • You’re a confident communicator to make decisions and resolve escalated issues
  • You have the ability to explain complex issues in clear and simple terms
  • Strong analytical skills with the ability to find solutions for operational and people management challenges
  • You’re able to plan, organise, and prioritise workload of a team

Click HERE to apply for this job.