How you will spend your day:
- Lead a new team of Customer Support Representatives
- Coaching reps to provide an excellent Jobbio experience, updating the team on product changes and updates
- Empower our customers by leading the education of clients to become effective Jobbio users
- Proactively look for solutions to problems and propose improvements if something could work better
- Drive product change through Customer Support team feedback to make Jobbio the leading hiring platform
Who you are:
- At least 3 years experience in Customer Service, 1 year as people manager
- You’re a team player as well as leader that can follow and lead as situations dictate
- You’re a confident communicator to make decisions and resolve escalated issues
- You have the ability to explain complex issues in clear and simple terms
- Strong analytical skills with the ability to find solutions for operational and people management challenges
- You’re able to plan, organise, and prioritise workload of a team
