As a marketer and tech enthusiast, in preparation for this article, I wanted to determine how well the popular ChatGPT program might be able to advise C-level executives and marketing teams on the importance of digital marketing.
First, I started with a simple order or request: “Write a 500-word article about the importance of digital marketing when scaling up your business.” In a matter of seconds, I got the article, went through it and started shaping out more specific attributes I considered valuable.
In round two, I added to the request: “The article should have at least three examples.”
Round three: “The audience is C-level decision makers.”
Round four: “Do not highlight x or y.”
After five rounds, I got something decent enough that I might share with readers.
The final article generated by the program was certainly fair and impressive in its insights, pointing out, for example, the rise of affordable marketing options through social media and email. The article also noted the valuable business insights derived from digital metrics such as web traffic and open email rates, among other KPIs teams could leverage. Finally, it summarized a couple of notable cases of companies whose success has been accredited to the strategic use of digital marketing.
I wanted to understand how this particular AI functionality might impact many digital levers in creating content. My key finding as I read these lines created by ChatGPT was that the content was accurate and interesting, but it still didn’t speak to the level of experience or authority of a true expert.
If I had written the article from scratch, I would have never published it the way it was written. So my main takeaway is that AI can be an excellent help for teams and brands to create content—but you need experts on the asking end. The quality of your product will always be strongly influenced by the quality of your creators and their expertise. And the second is that AI is not even close to transmitting the human essence of experience; it can generate good content, but not human content.
Here are three pieces of digital marketing advice my experiment with ChatGPT was not able to articulate.
1. Build a frictionless journey. Interconnect all touchpoints of your digital ecosystem. There is a big difference between multichannel and omnichannel. Do omnichannel strategies and be sure you understand the difference between them. Multichannel is about being present in many channels; omnichannel is putting them together and making sense.
2. Don’t think of digital as one world and physical as another; blend them as consumers do in their day to day.
3. Digital is much more than social and paid media. Ninety percent of my clients “believe” they are covered up because they have a team or set of agencies doing social and paid. Companies must evolve from this crazy idea into attribution and retention models where every source is aligned, measured and understood.
So, on the one hand, we may be able to “create” a 500+ word article in a matter of seconds—including the title—but with a lower level of quality for an in-depth topic based on my personal experience or any other human being.
My takeaway: AI will enable and impact content creation, making it very dynamic for brands and organizations, allowing us to pump in content. But when we talk about high-level knowledge and authoritative content, there is still much to learn from a human brain and experience. For now, at least, no AI seems poised to match a human rationale when it comes to expressing and sharing an opinion as a subject matter expert.
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