By John Glenday KFC has restored ties with its former chicken distributor Bidvest in the wake of a disastrous switch of its logistics contract…
By Simon Owen Back in the 2000s, it was commonplace to see websites that were built using Flash. By viewing the source of a…
By Jana Barrett People tend to see customer service as the hallmark of customer experience, but marketers play a major role in modern customer…
By Sonia Simone Sometimes it bums me out that we’ve become a culture of contrarians. Whether it’s Black Panther, 3D printing, or strawberry ice cream,…
By Aradhana Aravindan and John Geddie The plan to install the cameras, which will be linked to facial recognition software, is raising privacy fears…